20 of the 3,240 complaints about the 2013 Ford Edge are about the airbag system — 1% of everything reported for this model year. Half of the failures with a mileage on record happened before 54,000 miles.
20
Complaints
11
Crashes
1
Fires
7
Injuries
Filed with NHTSA, in their own words.
AIR BAGS
The airbags did not deploy when the car was in a front and rear end collision on 2/12/26. Injuries occurred. No one has confirmed the problem. The car was taken to a Collison center to be evaluated but am uncertain if that part has been evaluated. There were not symptoms of failure beforehand.
NHTSA complaint #11721104 — an unverified report by a vehicle owner.
AIR BAGS
Was going 70 mph (speed limit) and hit a deer, car was totaled. Upon impact my seatbelt locked up and I smelled smoke, but the airbags didn't actually deploy. No warning signs or prior issues known.
NHTSA complaint #11690073 — an unverified report by a vehicle owner.
AIR BAGS
The contact owns a 2013 Ford Edge. The contact stated that the vehicle had previously been involved in a crash due to brake failure, which caused him to lose control of the vehicle and crash into the guardrail. The air bags did not deploy. The contact stated that the front passenger side seat belt, door, fender, tire, CV joint axle, bumper, bumper cover, headlights, and grill had been replaced. A police report was filed. The contact suffered neck pain, and medical treatment was received. The contact stated that the failure recurred while driving at an undisclosed speed; the brake pedal was extremely firm while depressed and made a hissing sound. The check engine warning light was illuminated. The vehicle was taken to the dealer, and the air bag module was reset. The contact was informed that there was no brake failure. The vehicle was then taken to Simmons-Rockwell Ford, Inc. (1160 Co Rd 66, Hornell, NY 14843), and the contact was informed that the VIN was included in the Customer Satisfaction Program: 13N02 (Extended Warranty Coverage On Brake Booster); however, the vehicle exceeded the mileage limitations. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 170,000.
NHTSA complaint #11622813 — an unverified report by a vehicle owner.
AIR BAGS
On 5-6-22 at 9:30PM I crashed into a deer that ran onto the road. I totaled my vehicle. My airbags did not deploy. I went to ER. I have a concussion.
NHTSA complaint #11464053 — an unverified report by a vehicle owner.
AIR BAGS
1/19/2021 HAD ACCIDENT ON I85 HIGHWAY CHARLOTTE NC. WHEN I BRAKE AT 50 MILES FOR TRYING AVOID ACCIDENT CAR DIDN'T STOP AS SOON AS. BUT I HIT MY HEAD FIRST BEFORE THE AIRBAG DEPLOYED.. MY FOREHEAD IS BLACK AND BLUE STILL AFTER A WEEK OF THE ACCIDENT
NHTSA complaint #11395030 — an unverified report by a vehicle owner.
AIR BAGS
I WAS IN A CAR ACCIDENT AND THE AIRBAG INJURED MY CHEST AND SHOULDER AND CHEST. THEE SEAT BELT CUT MY NECK . I HAVE BEEN DRIVING FORDS ALL MY LIFE AND WAS A SATISFIED CUSTOMER. BUT AFTER THAT ACCIDENT I WAS SCARD BECAUSE THE DASH BOARD DROPPED DOWN. I NOW QUESTION MY SAFETY IN A FORD EDGE. I WAS DRIVING AT A SPEED OF 35 MILES AN HOUR.
NHTSA complaint #11384150 — an unverified report by a vehicle owner.
AIR BAGS
I HAD A 20 MILE AN HR FRONT END WRECK AND THE AIR BAGS DID NOT DEPLOY IN CHILLICOTHE MISSOURI ON NORTH 65 HIGHWAY
NHTSA complaint #11246575 — an unverified report by a vehicle owner.
AIR BAGS
THE DASH AREA WHERE THE PASSENGER AIR BAG IS LOCATED HAS BEGUN TO CRACK. THE ENTIRE RIGHT SIDE OF THE AIR BAG SQUARE HAS SEPARATED. ALSO, WHEN STOPPING THE VEHICLE AT A STOP LIGHT, IN TRAFFIC, ETC., THERE IS A STRONG ODOR OF GASOLINE, ESPECIALLY IF THE FUEL TANK IS LESS THAN FULL.
NHTSA complaint #11184970 — an unverified report by a vehicle owner.
AIR BAGS
TAKATA RECALL. THE PTU HAS GONE BAD AT 80,000 MILES. ALSO WAS IN A CAR ACCIDENT WHERE THE AIRBAGS SHOULD HAVE DEPLOYED AND THEY DID NOT
NHTSA complaint #11128348 — an unverified report by a vehicle owner.
AIR BAGS
TAKATA RECALL
NHTSA complaint #11101265 — an unverified report by a vehicle owner.
AIR BAGS
TAMARA RECALL PASSAGER AIR BAG AT SEAM ON DASH IS COMING APART0
NHTSA complaint #11065470 — an unverified report by a vehicle owner.
AIR BAGS
RECEIVED A NOTICE IN THE MAIL ABOUT THIS PROBLEM FROM TK HOLDINGS, INC.
NHTSA complaint #11041740 — an unverified report by a vehicle owner.
AIR BAGS
TAKATA RECALL DASH IS COMING APART AT SEAM OF AIR BAG ON PASSAGES SIDE07/01/2016.
NHTSA complaint #10887557 — an unverified report by a vehicle owner.
AIR BAGS
IN A CRASH INVOLVING A FRONT END COLLISION WHERE A TRUCK TURNED LEFT STRIKING OUR EDGE IN THE FRONT LEFT, THE AIR BAGS DID NOT DEPLOY. WE WERE TRAVELING ABOUT 25 MPH AND THE OTHER VEHICLE AT ABOUT 15-20 MPH. MY WIFE SUFFERED A FRACTURED LEG AND I BACK ISSUES. THE CRASH WAS SEVERE ENOUGH TO TOTAL THE VEHICLE. IT HAPPENED SO FAST I DID NOT APPLY BRAKES. THE OTHER VEHICLE WAS AN OLDER DODGE DAKOTA PICKUP.
NHTSA complaint #10883157 — an unverified report by a vehicle owner.
AIR BAGS
DOOR AJAR SENSOR MALFUNCTIONS. AS IF DOOR IS STILL OPEN WHEN CLOSED. NOT KNOWING IF DOOR IS CLOSED SAFELY TO OPERATE VEHICLE,
NHTSA complaint #10837568 — an unverified report by a vehicle owner.
AIR BAGS
TL* THE CONTACT OWNS A 2013 FORD EDGE. WHILE DRIVING APPROXIMATELY 55 MPH, THE CONTACT LOST CONTROL OF THE VEHICLE AND IT FLIPPED OVER THREE TIMES. THE PASSENGER SIDE AIR BAG DID NOT DEPLOY. A POLICE REPORT WAS FILED. ALL FOUR PASSENGERS IN THE VEHICLE SUSTAINED INJURIES. TWO OF THE PASSENGERS WERE TAKEN BY AMBULANCE TO THE HOSPITAL. ONE OF THE PASSENGERS HAD A LUMBAR FRACTURE, ONE HAD AN UPPER AND LOWER SPINAL FRACTURE, THE THIRD HAD A VERTEBRAL FRACTURE, AND THE DRIVER HAD ABRASIONS. THE THREE PASSENGERS HAD TO STAY IN THE HOSPITAL: TWO WERE DISCHARGED ON THE NOVEMBER 19, 2015 AND ONE HAD TO STAY IN THE HOSPITAL. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 40,000...UPDATED 02/22/16 *BF UPDATED 09/19/2017
NHTSA complaint #10806304 — an unverified report by a vehicle owner.
AIR BAGS
PURCHASED A CAR FROM : PLATINUM AUTO GROUP, INC. 29300 GODDARD RD. ROMULUS, MI 48174 PHONE- 313-205-4844 PLATINUM AUTO SPECIALIZES IN BUYING, REPAIRING AND SELLING WRECKED REBUILT USED CARS.THE CAR HAD BEEN IN AN ACCIDENT AND WAS REPAIRED AS WE WERE TOLD WE TOOK THE CAR TO GET LOOKED OVER AFTER WE RECEIVED IT. OUR FORD MECHANIC ADVISED US THE PASSENGER AIR BAG HAD NOT BEEN PROPERLY FIXED AND THAT HE WAS NOT SURE IF IT WOULD OPERATE PROPERLY AND IF IT WOULD, EVEN IF IT WOULD BE SAFE. THE HOLE IN THE DASH CAUSED BY THE PREVIOUS ACCIDENT HAD BEEN PATCHED WITH A RUBBER FLOOR MAT AND NOT TO FORD MOTOR SPECS. WHEN WE CONFRONTED THE DEALER ABOUT THE PATCH JOB WE WERE TOLD IT WAS " A CUSTOM MADE AIR BAG COVER, WE USE THEM ALL THE TIME" HE SAID. DEALER FINALLY AGREED TO REPAIR AIR BAG AS WELL AS OTHER ITEMS ON THE CAR. WE GOT THE RUN AROUND FOR SEVERAL MONTHS, DEALER TOLD US THEY WOULD FIX IT AND NEVER HAVE. WE NOW HAVE A CAR THAT WE CAN'T DRIVE AS IT IS NOT SAFE AND WILL NOT PASS NEBRASKA SAFETY INSPECTION AS IT SITS. I HAVE PICTURES OF THE DASH FOR REVIEW. I WOULD LIKE TO BE CONTACTED BY YOUR AGENCY AS TO A RESOLUTION.
NHTSA complaint #10691084 — an unverified report by a vehicle owner.
AIR BAGS
TL* THE CONTACT OWNS A 2013 FORD EDGE. THE CONTACT STATED THAT WHILE DRIVING 70 MPH, THE DRIVER VEERED OFF THE ROADWAY AND CRASHED INTO A TREE. THE CONTACT WAS UNCERTAIN IF THE AIR BAGS DEPLOYED. THE DRIVER SUSTAINED FATAL INJURIES AND A POLICE A REPORT WAS FILED OF THE INCIDENT. THE VEHICLE CAUGHT ON FIRE DUE TO A DISLODGED FUEL LINE AND A COMPROMISED FIREWALL. THE FIRE WAS IGNITED BY THE FUEL LEAK THAT CAME FROM UNDER THE CARRIAGE. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS UNKNOWN. UPDATED 11/06/14 *BF. UPDATED 7/27/2015
NHTSA complaint #10650950 — an unverified report by a vehicle owner.
AIR BAGS
PASSENGER AIR BAG INDICATOR IS OFF WHEN MY 100# WIFE SETS IN VEHICLE.
NHTSA complaint #10611318 — an unverified report by a vehicle owner.
AIR BAGS
FOR ABOUT 3 DAYS THE MESSAGE KEPT COMING ON THAT THE FRONT PASSENGER AIRBAG WAS NOT WORKING. THE ON/OFF LIGHT SAID OFF ABOUT 98% OF THE TIME. AND A ICON LIGHT IN THE DASHBOARD WOULD OCCASIONALLY COME ON. THE MESSAGE SAID THE SENSOR WAS BLOCKED, BUT THERE WASN'T ANY CHANGE IN THE AREA AROUND THE SEAT. WENT TO SERVICE THE 2/19 AND THEY SAID THEY COULD NOT FIND ANYTHING WRONG. IT ACTUALLY TURNED BACK ON WHEN I DROVE IN TO DROP IT AT SERVICE, OF COURSE. BUT WE DID GO ABOUT 3 DAYS WITH NO AIRBAG FOR SOME REASON. JUST FELT I SHOULD REPORT THIS BEFORE IT BECOMES A PROBLEM.
NHTSA complaint #10567703 — an unverified report by a vehicle owner.