2020 Ford Edge transmission problems

POWER TRAIN

The contact owns a 2020 Ford Edge. The contact stated that while driving at an undisclosed speed, the vehicle shuddered, and there was an abnormal sound coming from underneath the vehicle, and the vehicle failed to exceed 30 MPH while the accelerator pedal was depressed. The contact stated that the failure was intermittent at first and then became a consistent failure. No warning lights were illuminated. The failure had occurred on several occasions. The vehicle was taken a dealer where it was diagnosed and determined that the torque converter and the rear differential needed to be replaced. The vehicle was repaired; however, the failure persisted. The manufacturer was not notified of the failure. The failure mileage was approximately 62,000.

NHTSA complaint #11758355 — an unverified report by a vehicle owner.

POWER TRAIN

Transmission failure. No warning lights or messages.

NHTSA complaint #11757555 — an unverified report by a vehicle owner.

POWER TRAIN

Our 2020 Ford Edge SEL has experienced ongoing shuddering and hesitation while driving. The Ford dealership inspected the vehicle and diagnosed the torque converter as the likely cause, recommending approximately $4,500 in repairs. The torque converter has not been replaced and is available for inspection. We obtained a second opinion from an independent repair shop, which replaced the EGR sensors and updated them in an attempt to resolve the issue. The problem has created a safety concern because the vehicle does not always accelerate or operate normally while driving. The exact cause remains UNKNOWN, and the issue has not been inspected by police or insurance representatives.

NHTSA complaint #11755790 — an unverified report by a vehicle owner.

POWER TRAIN

The contact owns a 2020 Ford Edge. The contact stated that while driving at an undisclosed speed, the vehicle jerked roughly while turning right or left, with a grinding sound coming from the vehicle. The contact stated that the vehicle was driving sluggishly. The contact stated that the brakes had been recently serviced but might be the issue. The vehicle was taken to a dealer where it was diagnosed with a rear axle failure caused by inadequate lubrication in the rear axle. The contact associated the failure with NHTSA Campaign Number: 21V011000 (Power Train); however, the VIN was not included in the recall. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 94,000.

NHTSA complaint #11754015 — an unverified report by a vehicle owner.

POWER TRAIN

Transmission shutter caused by faulty torque converter. Vehicle hesitates at times leading to unsafe conditions when merging or pulling out into traffic.

NHTSA complaint #11754082 — an unverified report by a vehicle owner.

POWER TRAIN

The vehicle hesitates, jumps, and then surges into gear when accelerating from low speed, which I believe makes it difficult and hazardous merging into traffic and other driving situations. Due to the hesitation it is unable to get up to speed very easily or quickly on busy interstate roads. The hesitation, jumping, and surging has gotten progressively worse and occurs at higher speeds now. It seems like it now does this during each gear shift. I am a longtime Ford owner I previously drove a 2001 F150 with little to no problems, it reached around 280,000 miles before it's trade in. I now have a 2020 Edge SEL 2.0 AWD and have really enjoyed this car until this problem started. It was bought in March of 2024 with 62k miles and it now has 92k. The problem initially only surfaced after the car had bene on and moving for a while and it was very subtle. I could not tell if it was engine or tranny and it was only barely noticeable. But the issue has remained and now occurs at all periods of time when being driven. I have had this vehicle inspected by multiple service centers now, both of which confirm the problem being that when shifting gears the internal parts of the transmission slip causing wear and extra heat generation, leading to the slipping and jumping. The transmission needs to either be rebuilt or replaced due to its faulty initial construction. I have been told by these mechanics that they have had to do this exact replace on many of this exact same model of car, and similarly each time they've done it the models are typically around 80,000-90,000 miles not even making it to 100,000. There were no warning lights or messages and there still aren't any even after getting it looked at twice.

NHTSA complaint #11752692 — an unverified report by a vehicle owner.

POWER TRAIN

The transmission has been serviced regularly. It is starting to jerk at lower speeds. I have had two auto mechanics from different shops and locations inspect the transmission. Both have found shaved metal in the transmission fluid. After a call to two different Ford dealerships, the auto mechanics were informed that it is a problem with these transmissions, but Ford has not issued a recall. If I have to replace the transmission, I will be contacting an attorney for assistance. There have been no warning lights or alarms indicating that there are problems with the transmission. Because there are no warning lights on the dashboard, it has been hard to diagnose the actual problem. Of course, I am approximately 6000 miles over the extended warranty. At the time I took the car to the shop, the mileage was 79,465.

NHTSA complaint #11752478 — an unverified report by a vehicle owner.

POWER TRAIN

Torque Converter failed Car jerks at low speeds. Car was unsafe to drive, vehicle had trouble accelerating when needed. Ford Garage inspected vehicle and diagnosed the problem. There was no warning lamps or messages.

NHTSA complaint #11751793 — an unverified report by a vehicle owner.

POWER TRAIN

Recently had the torque converter replaced for shuddering/shifting weird. Although there is no more shuddering, the car still does not seem to be shifting correctly. It hesitates between shifting gears and will then accelerate quickly. It was seen at the shop again today and they could not find any issues with it although I was told it will likely do it again for me and to let them know. There have not been an indicator lights.

NHTSA complaint #11751570 — an unverified report by a vehicle owner.

POWER TRAIN

At approximately 100,000 miles vehicle began shuddering at 25mph and 35mph. At 103,000 miles the transmission needs a full rebuild. Im told this is a $7,500 repair job and I still owe over $20,000.00.

NHTSA complaint #11751247 — an unverified report by a vehicle owner.

POWER TRAIN

Hesitation with shifting when driving at low speeds. The powertrain control system has detected one of the transmission clutches did not apply within the expected time as expected. Some transmission gears may not being available resulting in delayed or harsh shifts into another gear.

NHTSA complaint #11751326 — an unverified report by a vehicle owner.

POWER TRAIN

I own a 2020 Ford Edge ST with approximately 62,460 miles. My vehicle has developed a loud noise coming from the rear differential, particularly when turning at low speeds. On July 6, 2026, I had the vehicle inspected by my independent mechanic, Kenny's Quick Service. Ford Motor Company has not inspected my vehicle. My mechanic documented the following: "Customer has a noise in the rear of vehicle. Checked vehicle and found noise in rear differential, when turning at low speeds. Checked fluid and fluid is not at proper level, differential could possibly come apart. Differential needs to be replaced." Based on this inspection, my mechanic advised me not to continue driving the vehicle because of the condition of the rear differential. I was advised that if the differential completely fails, the vehicle could stop moving and potentially create a dangerous situation, including the possibility of an accident. The vehicle is currently not being driven because of this safety concern. This issue concerns me because Ford previously issued Safety Recall 21S02 involving certain 2020-2021 Ford Edge vehicles and a low-fluid condition in the rear drive unit. According to the recall information, inadequate lubrication could cause the rear drive unit to seize, resulting in loss of drive and/or loss of vehicle control and increasing the risk of a crash. My vehicle is a 2020 Ford Edge ST, but my VIN is not included in the 21S02 recall. Despite not being included in the recall, my independent mechanic has now diagnosed a rear differential problem involving an improper fluid level and a condition requiring replacement of the differential. The similarity between the recalled condition and the condition diagnosed in my vehicle concerns me greatly. The estimated cost to replace the rear differential has been verbally stated to be approximately $3,000 to $5,000. I have not yet received a formal written repair estimate. I have contacted Ford Motor Company regarding this issue. Ford opened

NHTSA complaint #11750994 — an unverified report by a vehicle owner.

POWER TRAIN

Transmission Shutter. Lose of transfer of power. Needed rebuild transmission eventually. Told all was in working order untill it wasn't.

NHTSA complaint #11750681 — an unverified report by a vehicle owner.

POWER TRAIN

transmission, skipping and shuttering and according to dealership not catching gear occurs during slow speeds. When in drive car will roll backwards and when in reverse car will roll forward. Transmission runs high until gear catches. Engine will then go in to neutral until clutch catches.in according to dealership repair will cost $7000-$11,000. i was told this is unusual. And none of it is covered under warranty

NHTSA complaint #11748726 — an unverified report by a vehicle owner.

POWER TRAIN

I was on a highway going 75 and my car just slowed down and i was in front of a semi truck then the gears wouldn’t shift i was stalled in that lane everything else worked but the gears wouldn’t shift into place i got it in neutral and pushed it to the side

NHTSA complaint #11748766 — an unverified report by a vehicle owner.

POWER TRAIN

Car is glitching, jerking between 20-40 mph there is a burnt smell also Car jerks when put in drive and reverse. Car jerks when driving FORD and AAMCO SAID WE NEED NEW REBUILD TRANSMISSION AND TORQUE FOR $7,500 car only has 53,400 miles 6 years old

NHTSA complaint #11746958 — an unverified report by a vehicle owner.

POWER TRAIN

For over a year, engine shudders/jerks when accelerating. I see this has been a repeated complaint by many for a few years now. How is this not a recall?????

NHTSA complaint #11745654 — an unverified report by a vehicle owner.

POWER TRAIN

Failed torque converter, diagnosed and confirmed by local certified Ford dealer in Portage, Wisconsin. Vehicle can potentially leave is stranded with additional repair costs if not addressed.

NHTSA complaint #11745776 — an unverified report by a vehicle owner.

POWER TRAIN

My vehicle is a 2020 Ford Edge with only 41,000 miles and the transmission is failing. Currently I have had the torque converter replaced; however, the issues are not completely resolved. I’m taking the vehicle back to the repair shop today.

NHTSA complaint #11744380 — an unverified report by a vehicle owner.

POWER TRAIN

Car shutters and jerks. Transmission has completely shut done.

NHTSA complaint #11744549 — an unverified report by a vehicle owner.

POWER TRAIN

This is my wife’s car, I have already had to replace the evap hoses on this car twice due to faulty motor craft purge valves. I also replaced the charcoal canister before the second time I replaced the evap hoses so somewhere in the system there is a faulty part. Now at 80,000 miles my wife’s car is experiencing what many others are calling “shuddering”. How am I supposed to get anywhere in life when I just paid this car off and now I need a new transmission after I have done all services as specified by manufacturer.

NHTSA complaint #11742403 — an unverified report by a vehicle owner.

POWER TRAIN

At low speeds 20-40 car shifts with a shudder. TSB 21-2389 was issued by Ford which describes problem I am experiencing. Took car to Ford and paid them to complete procedure per TSB. This did not correct problem and after reviewing other Ford Owners it appears or I expect my Torque Converter and/or transmission has gone bad.

NHTSA complaint #11742204 — an unverified report by a vehicle owner.

POWER TRAIN

Car wouldn't shift into another gear without jerking/popping. It stutters at low speed and we told it's the transmission. I've done research and several people have had same issue.

NHTSA complaint #11740558 — an unverified report by a vehicle owner.

POWER TRAIN

Ford has issues a Technical Service Bulletin for a transmission Shudder on the 8 spd automatic transmission. They know there is an issue for this transmission, now they want me to pay $8,000 dollars to have it fixed.

NHTSA complaint #11740111 — an unverified report by a vehicle owner.

POWER TRAIN

My 2020 Ford Edge SEL, has started to do harsh shifting, shuddering, and some hesitation. I have kept up on the maintenance. I have had the transmission fluid drained and replaced already. My car is available for inspection if requested. An independent shop has confirmed the issue. I was informed that the torque convertor might need replaced. It has not been inspected by anyone else, except what is done when getting an oil change at the dealership. No lights came on and I did not receive any warnings. This originally started in December.

NHTSA complaint #11738227 — an unverified report by a vehicle owner.

POWER TRAIN

Ford states torque converter issue causing shutter when shifting, similar to other vehicles of this year,make,model but ours is not under a recall. Significant shuttering when in low gears and low speeds.

NHTSA complaint #11737904 — an unverified report by a vehicle owner.

POWER TRAIN

I bought my car in 2024 and while it was through a private party i have had transmission issues since the day i bought it. It surges very frequently and has since the day I bought it. Today I noticed it has now started surging at idle without. It does it in park and when I put it in drive it surges forward on its own without me having to push in the gas. This is a huge safety issue not only for myself but for others. If I had continued to drive it, it could have jolted forward more forcefully in traffic and hit another car or even a person crossing the road. Being broke down on the side of the road is not something I want to have to do which I understand happens but I feel like not only have I heard terrible things about this year of edges but I’ve experienced it with owning one. I had two mechanics tell me I obviously had a transmission issues since from the start but I haven’t been able to get it fixed yet. I never had a warning or lights in my car come on prior to this issue arising today. I’m getting it looked it later today. I had a few different salesmen tell me at Ford dealerships that the 2020 edges were poorly made and they’ve had complaint after complaint about this very car.

NHTSA complaint #11734743 — an unverified report by a vehicle owner.

POWER TRAIN

The contact owns a 2020 FORD Edge. The contact stated while operating the vehicle at an undisclosed speed, The vehicle is jerking constantly once a curtain speed is reached. The contact referenced NHTSA ID Number: 20V550000 (POWER TRAIN) however, the VIN was not included in the recall repair. The dealer was notified of the failure. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 138,000.

NHTSA complaint #11734890 — an unverified report by a vehicle owner.

POWER TRAIN

Transmission will jerk and have issues shifting, it is causing issues with acceleration and driving. it is distracting and causing fear the car will not make it from point a to b. the car only has 109k miles the transmission should not already be failing.

NHTSA complaint #11734034 — an unverified report by a vehicle owner.

POWER TRAIN

Vehicle bucks and jerks while accelerating and transmission shifts harshly causing vehicle shaking and driver distraction . this is a known documented issue with the Ford 8 speed transmission

NHTSA complaint #11732901 — an unverified report by a vehicle owner.