Owners have filed 429 complaints
about the 2020 Ford Edge with NHTSA between 2020 and 2026.
The largest single group is the transmission & drivetrain.
Across this model's run it ranks 13 of 18 worst.
The letter says how bad. This says what kind — whether this year drew
an unusual number of complaints, unusually dangerous
ones, or failures that arrived unusually early.
The dashed ring is 50 — the national norm. Further out is worse.
Complaint volume — 21
Against the median year of the Ford Edge. 50 means typical for this
model; 100 means roughly double.
Severity — 54
10.5% of these complaints
involved a crash, fire, injury or death, against a national rate of
9.7%.
Early failure — 63
37% of failures with a mileage on record happened under
36,000 miles, against a national rate of
29%.
NHTSA files every complaint against a named sub-assembly, not just a
system. This is the difference between knowing it was "the engine" and
knowing which part of it — the list to hand a mechanic.
Warnings
1123.9%
Automatic Emergency Braking
817.4%
Torque Converter
715.2%
Warnings
510.9%
Body
510.9%
Sun/Moon Roof Assembly
510.9%
Adaptive Cruise Control
36.5%
Warning
24.3%
When it fails
Odometer readings owners gave when they filed. About half of all
complaints include one.
Under 1,000 miles
98.5%
1,000 – 9,999 miles
1615.1%
10,000 – 24,999 miles
76.6%
25,000 – 49,999 miles
109.4%
50,000 – 74,999 miles
2624.5%
75,000 – 99,999 miles
2321.7%
100,000 – 149,999 miles
1514.2%
When owners complained
A spike years after the car went on sale usually means a part wearing
out on schedule across the whole fleet — the kind of pattern no single
owner can see from inside their own car.
Jul 2020peak 28Aug 2026
NHTSA investigations into the 2020 Ford Edge
An investigation is the step before a recall: the agency has seen enough
complaints to look into a pattern itself. An open one means it thinks
something may be wrong and nothing has been fixed yet.
1
investigation is
still open.
RQ21002Opened 3 Aug 2021Still openBACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Rearview Camera FMVSS 111 Noncompliance
On September 23, 2020, Ford Motor Company (Ford) filed a noncompliance recall report under 49 CFR Part 573 (NHTSA Recall No. 20V-575), recalling 620,246 Model Year (MY) 2020 Ford F-150, F-250, F-350, F-450, F-550, Explorer, Mustang, Transit, Expedition, Escape, Ranger and Edge, and Lincoln Nautilus and Corsair vehicles for a noncompliance with Federal Motor Vehicle Safety Standard (FMVSS) 111, Rear Visibility. Ford's recall described the noncompliance as insufficient electrical conductivity within the printed circuit board (PCB) internal to the camera leading to intermittent rearview camera op...
Recalls on the 2020 Ford Edge
A complaint is one owner's allegation. A recall is the point at which
the manufacturer or a regulator agreed the defect is real and dangerous
enough to fix for free — however old the car is.
Canada — Transport Canada
Canada runs its own recall programme, and its campaigns do not
always mirror the American ones.
Recall 202536016,575 units in Canada
Visual System
Issue: On certain vehicles, a software problem could cause the rearview camera image not to display when the transmission is shifted into reverse. Canadian regulations require the rearview image to display when the vehicle is reversing. Safety Risk: A rearview camera image that doesn't display could reduce a driver's ability to see behind the vehicle while backing up. This could increase the risk of a crash. Corrective Actions: Ford will notify owners by mail and advise you to take your vehicle to a dealership to update the SYNC software.
Recall 202101133 units in Canada
Powertrain
Issue: On certain vehicles, the rear drive unit was not properly filled with oil. As a result, the rear axle could seize. If this happens, the rear wheels could lock up and cause a loss of power to the wheels. Safety Risk: A rear-wheel lock up while driving could cause a loss of control that could result in a crash. Corrective Actions: Ford will notify owners by mail and instruct you to take your vehicle to a Ford or Lincoln dealer to check the oil level in the rear drive unit. If the drive unit is filled to the minimum oil level, it will be topped up to the full level. If the oil is below the minimum level, the drive unit will be replaced.
Recall 202045476,576 units in Canada
Visual System
Issue: On certain vehicles, an electrical problem with the rearview camera could cause it not to work properly. As a result, the rearview image may be distorted or not display at all. Safety Risk: A rearview camera image that does not display could reduce a driver's ability to see behind the vehicle while backing up. This could increase the risk of a crash. Corrective Actions: Ford will notify owners by mail and instruct you to take your vehicle to a dealer to replace the rearview camera.
Reports where the owner recorded a crash, a fire, an injury or a death.
Portage, IN2 injured
UNKNOWN OR OTHER
I was driving on the highway with my husband and our dog when out of nowhere the panoramic sunroof exploded. We were traveling home and could have been in an accident when it occurred because it sounded like a gunshot hit the car. If we had not been calm during the incident, not only our lives but the lives of everyone around us could have been affected. There were no warnings about this and when we purchased the vehicle in 2023 the dealership didn’t even say anything about a possiblity of this happening. I did research after it happened to make sure there wasn’t a recall we missed and I came across lawsuits because of this.
NHTSA complaint #11735919 — an unverified report by a vehicle owner.
The Villages, FLCrash
SERVICE BRAKES
Brake pedal dropped to floor when applied slight pressure to slow from 30mph to 20 mph, then the car surged no brakes. I finally got car to stop by putting in neutral and engaging emergency brake.
NHTSA complaint #11694182 — an unverified report by a vehicle owner.
Greeley, CO1 injured
POWER TRAIN
My vehicle transmission gear selector went out I believe. While having my mechanic try to see if something was happening with transmission, the vehicle was placed into neutral and the tires started spinning as if it were in drive. The vehicle does not do the appropriate action when the gear is selected. In addition, it will not reverse when selected. When the mechanic was looking at transmission and wheels began to spin while in neutral, he was under car near front tire and injured his hand due to the vehicle not doing the appropriate action. The vehicle is available for inspection if requested. There was a prior recall on the same issue for model year up to 2019 however mine is a 2020. I have seen numerous complaints of the same issue in many online forums but ford has offered no help. They have not offered anything more on this issue except for an astronomical quote to have it tested and no actual idea on how to fix it. There were zero lights that came on regarding the issue and I had no warning while driving my vehicle that stopped and would not proceed to drive when it was driving perfectly fine right before.
NHTSA complaint #11690858 — an unverified report by a vehicle owner.
at 12,000 milesMarshall, MICrash1 injured
AIR BAGS
The contact owned a 2020 Ford Edge. The contact stated that while driving 40 MPH for unknown reasons, she crashed head-on with an unknown Dodge. The steering air bag did not deploy. The top edge of the air bag was activated but did not fully deploy. The contact sustained injuries to the right side of the knee, back nerve, right shoulder, and neck, and permanent knee bruises, and medical attention was provided. There was no reported fire. A police report was filed. The vehicle was towed to a junkyard. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 12,000. The insurance company deemed the vehicle a total loss.
NHTSA complaint #11629829 — an unverified report by a vehicle owner.
East Bridgewater, MACrash
AIR BAGS
I was driving down the road, coming around a bend and then I was in bushes with a tree in the hood of my car. The car was slanted in an embankment. The driver could not get out of the door they crawled over to the passenger side and got out of the vehicle. The car was wedged between two trees. The airbags never deployed on this front impact accident.
NHTSA complaint #11604861 — an unverified report by a vehicle owner.
West Point, CAFire
POWER TRAIN
On [XXX] at [XXX] I was driving home from work as I turned on [XXX] road in Jackson CA I felt the vehicle pull and not want to pick up speed to drive up the road like it wanted to stall and only rolled forward a bit. The vehicle then picked back up and I made it to the stop light at the end of the road once I stopped for less than 1 minute the light turned green, I tried to go and the vehicle shut off and began to roll back I had to step on the break and the car behind me reversed so I would not hit him and then the screen flashed a turn vehicle off and restart engine I tried multiple times about 6. Cars had to go around me as I was the first at the light. I finally got the car to turn on and white smoke came out the exhaust pipes I couldn’t put the car in drive. I tried to re start the vehicle again and got it into drive and was able to pull on the side of the highway and more white smoke came out still no vehicle warning signs came on but the screen flashed dimly like it wanted to turn off again. I flagged down a fire truck and called 911 for help the fighters stated it seemed like my engine had blown out and the coolant was completely drained and may have gotten inside the engine causing the white smoke but to take it to a mechanic to verify. I had the vehicle towed to my home. On the way to work that night it drove fine with no issues or warnings, or pulling, I ran errands the day prior and no light warnings came on nor was my vehicle temperatures out of place. I even had my car serviced on [XXX] and had no issues I keep up on the maintenance I got the vehicle used from enterprise with a mileage of 52,559 on [XXX] the vehicle now has only 96,634 I’ve had the car for only a year and 4 months it should not have had an engine issue l have made a claim with my insurance hoping to get help, I’m calling enterprise for warranty information if there’s any and ford to see if there is any manufacturer warranties hoping to hear back this week. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA),
NHTSA complaint #11582910 — an unverified report by a vehicle owner.
The most recent complaints
In the owners' own words, exactly as filed with NHTSA.
at 62,000 milesWashington, IL
POWER TRAIN
The contact owns a 2020 Ford Edge. The contact stated that while driving at an undisclosed speed, the vehicle shuddered, and there was an abnormal sound coming from underneath the vehicle, and the vehicle failed to exceed 30 MPH while the accelerator pedal was depressed. The contact stated that the failure was intermittent at first and then became a consistent failure. No warning lights were illuminated. The failure had occurred on several occasions. The vehicle was taken a dealer where it was diagnosed and determined that the torque converter and the rear differential needed to be replaced. The vehicle was repaired; however, the failure persisted. The manufacturer was not notified of the failure. The failure mileage was approximately 62,000.
NHTSA complaint #11758355 — an unverified report by a vehicle owner.
Buford, GA
ENGINE
VIn number:[XXX] case number:XXX， My [XXX] car just 6 years old car and just run around 69000 miles，Coolant leaked into the engine, causing it to fail. Ford is demanding we pay ＄6,000 for a replacement.We cant accept we need Pay ＄6000 for replace engine，because Thats problem should don't happened on a 6 Years old car( and just 69000 miles). this issue happened on my car More Than 2 months already ，we don't have a car for drive now，that's so bad. My car send to Mall of Georgia Ford [XXX] And 20 days ago We send a letter to Motor Company Customer Relationship Center [XXX] [XXX] For ask less Pay for replace engine，Nobody answer me. And About 15 days ago，We be there for ask again，Worker told me the manager will connect me，but until today still nobody Call me back，looks like they all ignore me . How we can get someone can helps Fix this problem...thank you My Email : [XXX] Phone number :[XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11757953 — an unverified report by a vehicle owner.
Buford, GA
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
VIn number:[XXX] case number:XXX， My [XXX] car just 6 years old car and just run around 69000 miles，Coolant leaked into the engine, causing it to fail. Ford is demanding we pay ＄6,000 for a replacement.We cant accept we need Pay ＄6000 for replace engine，because Thats problem should don't happened on a 6 Years old car( and just 69000 miles). this issue happened on my car More Than 2 months already ，we don't have a car for drive now，that's so bad. My car send to Mall of Georgia Ford [XXX] And 20 days ago We send a letter to Motor Company Customer Relationship Center [XXX] [XXX] For ask less Pay for replace engine，Nobody answer me. And About 15 days ago，We be there for ask again，Worker told me the manager will connect me，but until today still nobody Call me back，looks like they all ignore me . How we can get someone can helps Fix this problem...thank you My Email : [XXX] Phone number :[XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11757953 — an unverified report by a vehicle owner.
Ronan, MT
POWER TRAIN
Transmission failure. No warning lights or messages.
NHTSA complaint #11757555 — an unverified report by a vehicle owner.
Middlebury, CT
UNKNOWN OR OTHER
About a month ago, July 2026, i started to notice shaking bumping when car shifted out of first gear. Brought to local garage and they said needs new transmission.
NHTSA complaint #11757102 — an unverified report by a vehicle owner.
Wickliffe, KY
ENGINE
Car stutters, shudders, and hesitates from stopped position. Vehicle does not excelerate smoothly. Safety concern when pulling out into traffic, crossing intersection, or leaving stop. Paducah Ford said it is torque converter and independent mechanic says that as well. Ford issued tech service information concerning shudder for Ford Edge 8F35 transmission and provides a repair procedure for torque converter and output planetary assembly. I am concerned because it may represent a recurring safety related defect affecting other Ford Edge vehicles
NHTSA complaint #11756196 — an unverified report by a vehicle owner.
Athens, GA
POWER TRAIN
Our 2020 Ford Edge SEL has experienced ongoing shuddering and hesitation while driving. The Ford dealership inspected the vehicle and diagnosed the torque converter as the likely cause, recommending approximately $4,500 in repairs. The torque converter has not been replaced and is available for inspection. We obtained a second opinion from an independent repair shop, which replaced the EGR sensors and updated them in an attempt to resolve the issue. The problem has created a safety concern because the vehicle does not always accelerate or operate normally while driving. The exact cause remains UNKNOWN, and the issue has not been inspected by police or insurance representatives.
NHTSA complaint #11755790 — an unverified report by a vehicle owner.
Maplesville, AL
SERVICE BRAKES
XXX, I parked my Edge car around 11am. I always put the car into park mode before turning off vehicle! The road was flat, good weather and had no previous issues/warnings. I went into building. My gray Ford Edge 2020 ST with 105,000. miles is a wonderful vehicle! I came out of appointment about an hour later and my Edge had rolled backwards 6 to 8 feet! It almost hit another vehicle, parked behind my car! I immediately took my car to local Ford dealership service, Baugh Ford, [XXX]. I was told I needed to pay 1500 dollars for the vehicle to be taken apart to get an estimate of what needed to be fixed? I don’t have 1500 dollars to just give to ford service for them to look online and find what other years and other Ford models have had with this exactly same safety recall! This is a HUGE safety issue and FORD DOES NOT want to fix because this is a vehicle that I paid off in 7 years, have been only driver and never been in any accidents! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11755508 — an unverified report by a vehicle owner.
at 94,000 milesCapac, MI
POWER TRAIN
The contact owns a 2020 Ford Edge. The contact stated that while driving at an undisclosed speed, the vehicle jerked roughly while turning right or left, with a grinding sound coming from the vehicle. The contact stated that the vehicle was driving sluggishly. The contact stated that the brakes had been recently serviced but might be the issue. The vehicle was taken to a dealer where it was diagnosed with a rear axle failure caused by inadequate lubrication in the rear axle. The contact associated the failure with NHTSA Campaign Number: 21V011000 (Power Train); however, the VIN was not included in the recall. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 94,000.
NHTSA complaint #11754015 — an unverified report by a vehicle owner.
Park Hills, MO
POWER TRAIN
Transmission shutter caused by faulty torque converter. Vehicle hesitates at times leading to unsafe conditions when merging or pulling out into traffic.
NHTSA complaint #11754082 — an unverified report by a vehicle owner.
Park Hills, MO
VEHICLE SPEED CONTROL
Transmission shutter caused by faulty torque converter. Vehicle hesitates at times leading to unsafe conditions when merging or pulling out into traffic.
NHTSA complaint #11754082 — an unverified report by a vehicle owner.
Chesterfield, MI
STEERING
While driving the HVAC stops working, radio locks at current setting (cannot turn volume up or down, etc.), screen goes blank or locks, windows do not open or close. Their are multiple warnings about sensors not working. Malfunctioning driver assist jerks wheel when driving through a restaraunt drive-thru. Had the sensor replaced for the adaptive cruise control and it did not correct the cruise issue. The issue initially started with the monitor screen going blank randomly and then progressing to the above issues. This had been happening for the last 2 or 3 years before the above accured.
NHTSA complaint #11753565 — an unverified report by a vehicle owner.
Chesterfield, MI
ELECTRICAL SYSTEM
While driving the HVAC stops working, radio locks at current setting (cannot turn volume up or down, etc.), screen goes blank or locks, windows do not open or close. Their are multiple warnings about sensors not working. Malfunctioning driver assist jerks wheel when driving through a restaraunt drive-thru. Had the sensor replaced for the adaptive cruise control and it did not correct the cruise issue. The issue initially started with the monitor screen going blank randomly and then progressing to the above issues. This had been happening for the last 2 or 3 years before the above accured.
NHTSA complaint #11753565 — an unverified report by a vehicle owner.
Chesterfield, MI
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
While driving the HVAC stops working, radio locks at current setting (cannot turn volume up or down, etc.), screen goes blank or locks, windows do not open or close. Their are multiple warnings about sensors not working. Malfunctioning driver assist jerks wheel when driving through a restaraunt drive-thru. Had the sensor replaced for the adaptive cruise control and it did not correct the cruise issue. The issue initially started with the monitor screen going blank randomly and then progressing to the above issues. This had been happening for the last 2 or 3 years before the above accured.
NHTSA complaint #11753565 — an unverified report by a vehicle owner.
Columbia, SC
POWER TRAIN
The vehicle hesitates, jumps, and then surges into gear when accelerating from low speed, which I believe makes it difficult and hazardous merging into traffic and other driving situations. Due to the hesitation it is unable to get up to speed very easily or quickly on busy interstate roads. The hesitation, jumping, and surging has gotten progressively worse and occurs at higher speeds now. It seems like it now does this during each gear shift. I am a longtime Ford owner I previously drove a 2001 F150 with little to no problems, it reached around 280,000 miles before it's trade in. I now have a 2020 Edge SEL 2.0 AWD and have really enjoyed this car until this problem started. It was bought in March of 2024 with 62k miles and it now has 92k. The problem initially only surfaced after the car had bene on and moving for a while and it was very subtle. I could not tell if it was engine or tranny and it was only barely noticeable. But the issue has remained and now occurs at all periods of time when being driven. I have had this vehicle inspected by multiple service centers now, both of which confirm the problem being that when shifting gears the internal parts of the transmission slip causing wear and extra heat generation, leading to the slipping and jumping. The transmission needs to either be rebuilt or replaced due to its faulty initial construction. I have been told by these mechanics that they have had to do this exact replace on many of this exact same model of car, and similarly each time they've done it the models are typically around 80,000-90,000 miles not even making it to 100,000. There were no warning lights or messages and there still aren't any even after getting it looked at twice.
NHTSA complaint #11752692 — an unverified report by a vehicle owner.
Laurens, SC
POWER TRAIN
The transmission has been serviced regularly. It is starting to jerk at lower speeds. I have had two auto mechanics from different shops and locations inspect the transmission. Both have found shaved metal in the transmission fluid. After a call to two different Ford dealerships, the auto mechanics were informed that it is a problem with these transmissions, but Ford has not issued a recall. If I have to replace the transmission, I will be contacting an attorney for assistance. There have been no warning lights or alarms indicating that there are problems with the transmission. Because there are no warning lights on the dashboard, it has been hard to diagnose the actual problem. Of course, I am approximately 6000 miles over the extended warranty. At the time I took the car to the shop, the mileage was 79,465.
NHTSA complaint #11752478 — an unverified report by a vehicle owner.
Templeton, PA
POWER TRAIN
Torque Converter failed Car jerks at low speeds. Car was unsafe to drive, vehicle had trouble accelerating when needed. Ford Garage inspected vehicle and diagnosed the problem. There was no warning lamps or messages.
NHTSA complaint #11751793 — an unverified report by a vehicle owner.
Trout Run, PA
POWER TRAIN
Recently had the torque converter replaced for shuddering/shifting weird. Although there is no more shuddering, the car still does not seem to be shifting correctly. It hesitates between shifting gears and will then accelerate quickly. It was seen at the shop again today and they could not find any issues with it although I was told it will likely do it again for me and to let them know. There have not been an indicator lights.
NHTSA complaint #11751570 — an unverified report by a vehicle owner.
Enfield, CT
POWER TRAIN
At approximately 100,000 miles vehicle began shuddering at 25mph and 35mph. At 103,000 miles the transmission needs a full rebuild. Im told this is a $7,500 repair job and I still owe over $20,000.00.
NHTSA complaint #11751247 — an unverified report by a vehicle owner.
San Antonio, TX
POWER TRAIN
Hesitation with shifting when driving at low speeds. The powertrain control system has detected one of the transmission clutches did not apply within the expected time as expected. Some transmission gears may not being available resulting in delayed or harsh shifts into another gear.
NHTSA complaint #11751326 — an unverified report by a vehicle owner.
Jacksonville, NC
POWER TRAIN
I own a 2020 Ford Edge ST with approximately 62,460 miles. My vehicle has developed a loud noise coming from the rear differential, particularly when turning at low speeds. On July 6, 2026, I had the vehicle inspected by my independent mechanic, Kenny's Quick Service. Ford Motor Company has not inspected my vehicle. My mechanic documented the following: "Customer has a noise in the rear of vehicle. Checked vehicle and found noise in rear differential, when turning at low speeds. Checked fluid and fluid is not at proper level, differential could possibly come apart. Differential needs to be replaced." Based on this inspection, my mechanic advised me not to continue driving the vehicle because of the condition of the rear differential. I was advised that if the differential completely fails, the vehicle could stop moving and potentially create a dangerous situation, including the possibility of an accident. The vehicle is currently not being driven because of this safety concern. This issue concerns me because Ford previously issued Safety Recall 21S02 involving certain 2020-2021 Ford Edge vehicles and a low-fluid condition in the rear drive unit. According to the recall information, inadequate lubrication could cause the rear drive unit to seize, resulting in loss of drive and/or loss of vehicle control and increasing the risk of a crash. My vehicle is a 2020 Ford Edge ST, but my VIN is not included in the 21S02 recall. Despite not being included in the recall, my independent mechanic has now diagnosed a rear differential problem involving an improper fluid level and a condition requiring replacement of the differential. The similarity between the recalled condition and the condition diagnosed in my vehicle concerns me greatly. The estimated cost to replace the rear differential has been verbally stated to be approximately $3,000 to $5,000. I have not yet received a formal written repair estimate. I have contacted Ford Motor Company regarding this issue. Ford opened
NHTSA complaint #11750994 — an unverified report by a vehicle owner.
at 98,000 milesParis, OH
BACK OVER PREVENTION
The contact owns a 2020 Ford Edge. The contact stated that the rearview camera was inoperable. There was no warning light illuminated. The local dealer was contacted and confirmed that the VIN was not under recall. The vehicle had not been diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 98,000.
NHTSA complaint #11751012 — an unverified report by a vehicle owner.
Fort Jennings, OH
POWER TRAIN
Transmission Shutter. Lose of transfer of power. Needed rebuild transmission eventually. Told all was in working order untill it wasn't.
NHTSA complaint #11750681 — an unverified report by a vehicle owner.
at 30,500 milesCanton, MI
SEAT BELTS
The contact owns a 2020 Ford Edge. The contact stated that while parked on two occasions, the driver's seatbelt failed to retract and was inoperable. The contact stated that after a few attempts to pull the seatbelt, the seatbelt retracted. The vehicle was taken to a dealer where the failure could not be replicated. The contact stated that the seatbelt was kept latched when exiting the vehicle. The manufacturer was not notified of the failure. The failure mileage was approximately 30,500.
NHTSA complaint #11749253 — an unverified report by a vehicle owner.
Fruitland Park, FL
POWER TRAIN
transmission, skipping and shuttering and according to dealership not catching gear occurs during slow speeds. When in drive car will roll backwards and when in reverse car will roll forward. Transmission runs high until gear catches. Engine will then go in to neutral until clutch catches.in according to dealership repair will cost $7000-$11,000. i was told this is unusual. And none of it is covered under warranty
NHTSA complaint #11748726 — an unverified report by a vehicle owner.