2015 Ford Edge transmission problems

POWER TRAIN

Car is running rough white smoke from exhaust and coolant level reservoir losing coolant

NHTSA complaint #11749834 — an unverified report by a vehicle owner.

POWER TRAIN

The contact owns a 2015 Ford Edge. The contact stated that while driving at various speeds, the vehicle made an abnormally loud clicking sound. The contact received notification of Ford Campaign Number: 22N12 (Rattle Noise at the Transmission Bellhousing Area Flex-plate Cracks), and the vehicle was taken to the dealer for repair in 2022 and 2023; however, the dealer informed the contact that there were no parts or transmission mechanics available to perform the repair. The vehicle was taken back to the dealer recently, and the contact was advised that the parts were still not available. The contact was concerned that the vehicle would no longer be eligible for the repair due to the delay in repairing the vehicle. Additionally, the contact received notification NHTSA Campaign Number: 20V469000 (Service Brakes, Service Brakes, Hydraulic) and the vehicle was taken to the dealer for the repair; however, the dealer informed the contact that the part to do the recall repair was not yet available. The contact stated that the vehicle experienced the failure and was taken to Firestone, where the front brake lines were repaired at the owner's expense. The contact was later denied reimbursement. Additionally, the contact stated that the vehicle had experienced rear brake hose failures. The vehicle was taken to the dealer but was not repaired due to parts not being available. The contact stated that the dealer had intentionally delayed the recall repair and customer satisfaction programs repair of the vehicle on several occasions, causing the vehicle to become ineligible for the repairs. The manufacturer was notified of the failure and of the issues with the dealer. The vehicle was not repaired. The failure mileage was approximately 78,471.

NHTSA complaint #11720962 — an unverified report by a vehicle owner.

POWER TRAIN

We were on a Family road trip when issues popped up. Car was engine was buzzing and jumping in gears when started up and running rough. No check engines lights showed up. But we decided to drop it off at a dealership in Grants Pass Oregon to get checkout as we didnt feel safe driving it home. They say it is the transmission going bad. We were hundreds of miles away from home and driving over the cascade pass when this was occurring. 1\3\26

NHTSA complaint #11709040 — an unverified report by a vehicle owner.

POWER TRAIN

The contact owned a 2015 Ford Edge. The contact received notification of NHTSA Campaign Numbers: 22V413000 (Power Train), 25V544000 (Service Brakes, Hydraulic), and 25V572000 (Back Over Prevention), and would like to be removed from the recall distribution list. The local dealer and manufacturer were not contacted.

NHTSA complaint #11691227 — an unverified report by a vehicle owner.

POWER TRAIN

The contact owns a 2015 Ford Edge. The contact stated while driving on three separate occasions, the vehicle failed to accelerate upon depression of the accelerator pedal. The vehicle was previously diagnosed with a cracked flex plate, and the flex plate was replaced twice; however, the failure persisted. The contact stated that while driving at 60 MPH, the vehicle made an abnormal knocking sound and lost motive power upon depression of the accelerator pedal. There was no warning light illuminated. The vehicle was towed to the residence. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact related the failure to Customer Satisfaction Program: 22N12. The manufacturer was notified of the failure but no assistance was provided. The contact was referred to the NHTSA Hotline to file a vehicle safety complaint. The vehicle was not repaired. The failure mileage was approximately 100,000.

NHTSA complaint #11677177 — an unverified report by a vehicle owner.

POWER TRAIN

The contact owns a 2015 Ford Edge. The contact stated that the vehicle was taken to a local dealer for a routine oil change, and the vehicle was inspected, and the contact was informed that the PTU was leaking oil and needed to be replaced. There was no warning light illuminated. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage 97,000.

NHTSA complaint #11675320 — an unverified report by a vehicle owner.

POWER TRAIN

Transmission failed while driving. Vehicle only has 48k miles on it.

NHTSA complaint #11658860 — an unverified report by a vehicle owner.

POWER TRAIN

The contact called on behalf of the dealer who owns a 2015 Ford Edge. The contact who is a Safety Emission Inspector for the dealer stated that the flex plate had fractured. The owner of the dealer was stopped at a traffic light when the engine seized, and the vehicle failed to move. After several attempts, the vehicle failed to start. The vehicle was towed to an independent mechanic where it was diagnosed and determined that the flex plate was fractured and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The vehicle was towed back to the dealer and had not been driven since the failure. The failure mileage was 136,064.

NHTSA complaint #11634352 — an unverified report by a vehicle owner.

POWER TRAIN

The contact owns a 2015 Ford Edge. The contact stated while starting the vehicle, the contact stated that the check engine warning light illuminated. The vehicle was taken to the dealer to be diagnosed. The contact was informed that the transmission had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to NHSTA Hotline for further assistance The approximate failure mileage was 79,877.

NHTSA complaint #11629764 — an unverified report by a vehicle owner.

POWER TRAIN

The contact owns a 2015 Ford Edge. The contact stated that while driving at various speeds, there was an abnormal grinding sound coming from the front end of the vehicle. The vehicle was taken to the dealer, where the contact was informed that the transmission fluid was leaking. The dealer diagnosed that the power transfer unit had failed, causing the rear differential to be replaced. The vehicle had not been repaired. The manufacturer was made aware of the failure and a case was opened. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was 87,000.

NHTSA complaint #11620609 — an unverified report by a vehicle owner.

POWER TRAIN

My vehicle’s flex plate is defective and, after having researched this further, it is a known manufacturer’s (Ford) issue. Despite this fact, Ford has conveniently issued a “recall” that eliminates my being able to have their defective part replaced and paid for by them. Straub vs Ford Motor Company, a lawsuit filed in 2021, attests to this fact. My question is how is Ford allowed to get away with this? It shouldn’t matter how long or how many likes the consumer has on the vehicle if the defective part and subsequent need for repair is not due to any negligence on the consumer’s part. I would appreciate any assistance or guidance in how to proceed with this matter. Thank you.

NHTSA complaint #11611596 — an unverified report by a vehicle owner.

POWER TRAIN

The 2015 Ford Edge and similar models are notorious for flex plate cracking, which Is an absolute hazard to anyone driving it. These things can crack or shatter spontaneously, causing the engine to stop running, even mid-drive. This issue is known, yet the NHTSA hasnt deemed this as a true recall, so Ford isnt covering replacement of this part. PLEASE reconsider recalling this part!

NHTSA complaint #11610823 — an unverified report by a vehicle owner.

POWER TRAIN

The contact owns a 2015 Ford Edge. The contact stated while driving 40-45 MPH, there was an abnormal sound coming from underneath the hood. The contact stated pulled into a gas station, opened the hood, and inspected the vehicle, but could not determine the cause of the failure. The vehicle was taken to the dealer, where it was diagnosed that the flex plate was fractured and needed to be replaced. The dealer informed the contact that the failure was related to Ford Campaign Number: 22N12, but the repair would be partially covered due to the mileage. The contact had not received notification of Ford Campaign Number: 22N12. The manufacturer was notified of the failure and denied total coverage of the repair. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 102,000.

NHTSA complaint #11602295 — an unverified report by a vehicle owner.

POWER TRAIN

The contact owns a 2015 Ford Edge. The contact stated that while driving at approximately 5 MPH, the transmission failed to shift as needed. The vehicle was towed to a dealer where it was diagnosed that the transmission and engine needed to be replaced. The transmission was repaired. The manufacturer was not notified of the failure. The failure mileage was 152,742.

NHTSA complaint #11573947 — an unverified report by a vehicle owner.

POWER TRAIN

The contact owns a 2015 Ford Edge. The contact stated while driving 40 MPH, the vehicle jerked with an abnormal sound coming from the engine compartment. The vehicle then lost motive power. The contact was able to coast to the shoulder of the roadway, where the vehicle was able to restart, but failed to shift into drive. No warning lights were illuminated. The vehicle was towed to the dealer, who diagnosed a failure with the transmission. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 58,000.

NHTSA complaint #11567230 — an unverified report by a vehicle owner.

POWER TRAIN

The contact owns a 2015 Ford Edge. The contact stated while driving 75 MPH, the vehicle was shuddering, and there was an abnormal sound coming from underneath the hood. The vehicle was taken to the dealer, where it was diagnosed that the flex plate was fractured, which caused damages to the flywheel, the torque converter, and the transmission fluid pump. The vehicle was not repaired. The contact related the failure to Ford Campaign Number: 22N12. The manufacturer was notified of the failure, but no assistance was provided. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was approximately 150,000.

NHTSA complaint #11566973 — an unverified report by a vehicle owner.

POWER TRAIN

The contact owns a 2015 Ford Edge. The contact stated while driving approximately 65 MPH, there was an abnormal rattling sound coming from underneath the floorboard. The contact stated that the vehicle stalled. The contact pulled off the roadway. The contact stated that no warning light was illuminated. The contact had the vehicle towed to a dealer, where it was diagnosed and determined that the transmission flex plate had fractured and needed to be replaced. The vehicle had been repaired. The manufacturer had been informed of the failure. The contact later took the vehicle to the local dealer and was notified of Customer Satisfaction Program: 22N12 - Rattle Noise at the Transmission Bellhousing Area – Flex plate Cracks, associated to his VIN; however, the vehicle was no longer covered under the warranty or mileage extensions. The failure mileage was approximately 129,000.

NHTSA complaint #11543274 — an unverified report by a vehicle owner.

POWER TRAIN

The contact owns a 2015 Ford Edge. The contact stated while driving 6 MPH, the contact heard an abnormal sound, and the vehicle started jerking while attempting to accelerate. The contact stated that the failure seemed like the brake pedal was being depressed while accelerating. The vehicle was towed back to the residence. The vehicle was then taken to an independent mechanic and was diagnosed with transmission failure. The vehicle was repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline. The failure mileage was approximately 100,000.

NHTSA complaint #11538694 — an unverified report by a vehicle owner.

POWER TRAIN

I received a Customer Satisfaction Program Notice in June 2023 #22N12 regarding the flex plate, transmission fluid pump and torque converter but the 100% coverage ended on 2/28/23. I was told by Ford on 7/3/23 that I should have received the notification in September 2022 but I did not. The representative told me that others have reported same problem in the last week or so. The Complaint number given to me by Ford is CAS43676484. I also submitted another complaint with nhtsa.gov number 11530072. I am unable to pay for this repair due to being on SS Disability since 2017 and also becoming a widow on 2/12/22. Please contact me with any available assistance with these issues which I was not properly notified of and am suffering hardship due to problems known by Ford with my vehicle I purchased in good faith.

NHTSA complaint #11530078 — an unverified report by a vehicle owner.

POWER TRAIN

The contact owns a 2015 Ford Edge. The contact while driving 30 MPH and making a left turn, the steering wheel was resistant, and there was an abnormal rattling sound coming from the front end of the vehicle. There was no warning light illuminated. Additionally, the contact stated that the vehicle made an abnormally loud rattling sound while depressing the accelerator pedal and the rattling sound increased as the speed increased. The vehicle was taken to the dealer, where the contact was informed that the VIN was included in Ford Campaign Number: 22N12, which might be related to the failure. The vehicle was not diagnosed nor repaired. The manufacturer was contacted and informed the contact that the vehicle could not be repaired under Ford Campaign Number: 22N12 because the campaign had expired. The contact stated that she had not received a notice for the manufacturer’s campaign. The failure mileage was approximately 142,661.

NHTSA complaint #11529124 — an unverified report by a vehicle owner.

POWER TRAIN

The contact owns a 2015 Ford Edge. The contact stated that while driving at an undisclosed speed, she smelled a burning odor inside the cabin of the vehicle. After pulling over to visually inspect the engine compartment, she observed black smoke coming from the engine. Upon restarting the vehicle and shifting into drive, the contact stated that the transmission failed to shift out of neutral, and the vehicle rolled backward before going into the intended gear. The vehicle was taken to the dealer, who determined that the oil pan needed to be resealed and the gaskets needed to be replaced. The vehicle was repaired, but the failure reoccurred. The manufacturer was notified of the failure. The failure mileage was 90,000.

NHTSA complaint #11528873 — an unverified report by a vehicle owner.

POWER TRAIN

The contact owns a 2015 Ford Edge. The contact received notifications of the NHTSA Campaign Number: 22V413000 (Power Train) and 20V469000 (Service Brakes, Service Brakes, Hydraulic) however, the parts to do the recall repairs were not yet available. The dealer was contacted and confirmed that the parts were not available for the recall repairs. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA complaint #11528110 — an unverified report by a vehicle owner.

POWER TRAIN

While driving at highway speeds, the transmission will make a loud bang and it feels like you ran over an object on the road. The vehicle momentarily (up to 5 seconds) looses all acceleration. This has happened many times, but most concerning is when this happens while entering onto the highway and merging into traffic or passing on a 2 lane road within a passing zone and power is lost and there are oncoming vehicles. This has been reported to the local Ford dealership numerous times, but the same response is received each time, "unable to duplicate transmission problem). The first time this occurred was 02/26/2021 and has continued (25 incidence I have documented) to the most recent time 05/25/23.

NHTSA complaint #11523955 — an unverified report by a vehicle owner.

POWER TRAIN

The contact owns a 2015 Ford Edge. The contact received notification of NHTSA Campaign Number: 22V413000 (Power Train) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA complaint #11511847 — an unverified report by a vehicle owner.

POWER TRAIN

The engine runs rough condition, Check Engine Light will illuminate and white exhaust smoke coming out from the tail pipe. It exibits a high consumption of coolant. Possible cause is due to coolant intrusion into the cylinder which triggers a misfire. Driving it into the free is very dangerous if you car will stall in the middle and could cause an accident.

NHTSA complaint #11509515 — an unverified report by a vehicle owner.

POWER TRAIN:AUTOMATIC TRANSMISSION:GEAR POSITION INDICATION (PRNDL)

While driving forward at various speeds (usually above 35 mph) the backup camera will engage and the transmission indicator will become blank (from "D") - and Wrench warning light came on during most recent events. It has happened about a dozen times sporadically over the past year and lasts for half minute to several minutes. It happens without warning. Dealer at first told me they could not analyze the problem unless they saw it happen. In Oct 22 when car was in shop for 2 other recall repairs, dealer said they would analyze it, charged me $145 with notation: 'checked for codes and found P0709 in continuous memory. PPT instructs to clear codes and test drive. Test drove 5 miles and found concern did not return at this time. Gave est on tr sensor due to suspected intermittent internal fault." I declined paying for repair because this does not seem to be normal wear and tear and I am doing nothing to cause the problem with how I operate the car.

NHTSA complaint #11509064 — an unverified report by a vehicle owner.

POWER TRAIN:AUTOMATIC TRANSMISSION

2015 FORD EDGE. CONSUMER WRITES IN REGARD TO THE DEFECTIVE FLEXPLATE. THE CONSUMER REPAIRED THE VEHICLE AT THE OWNERS EXPENSE BUT REQUESTING TO BE REIMBURSED FOR ALL REPAIRS AND ATTORNEY FEES.

NHTSA complaint #11501204 — an unverified report by a vehicle owner.