49 of the 429 complaints about the 2020 Ford Edge are about the other systems — 11% of everything reported for this model year. Half of the failures with a mileage on record happened before 2,732 miles.
49
Complaints
3
Crashes
0
Fires
3
Injuries
Filed with NHTSA, in their own words.
UNKNOWN OR OTHER
About a month ago, July 2026, i started to notice shaking bumping when car shifted out of first gear. Brought to local garage and they said needs new transmission.
NHTSA complaint #11757102 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
For over a year, engine shudders/jerks when accelerating. I see this has been a repeated complaint by many for a few years now. How is this not a recall?????
NHTSA complaint #11745654 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
rear camera keeps going blue and then will go out. But it will come back for a day or so and then go out again. I know this is a known problem on these vehicles and I need mine fixed. As well as the purge valve that has also been a known issue as well
NHTSA complaint #11743134 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
I was driving on the highway with my husband and our dog when out of nowhere the panoramic sunroof exploded. We were traveling home and could have been in an accident when it occurred because it sounded like a gunshot hit the car. If we had not been calm during the incident, not only our lives but the lives of everyone around us could have been affected. There were no warnings about this and when we purchased the vehicle in 2023 the dealership didn’t even say anything about a possiblity of this happening. I did research after it happened to make sure there wasn’t a recall we missed and I came across lawsuits because of this.
NHTSA complaint #11735919 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
While driving on Sam Houston tollway going 65 mph, I heard a loud explosion scared me and caused me to swerve into the lane next to me narrowly missing the car next to me. I thought I had a blowout I pulled over to the side of the freeway and found it was the sunroof that exploded. This created a serious situation that could have been catastrophic.
NHTSA complaint #11733169 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
The transmission keeps shuddering and jerking at low speeds. I have problems driving behind school buses or any slow moving vehicle. The vehicle has a problem when merging onto highways and loses acceleration power due to jerking. I have spoken to 3 separate edge owners who all have the same problem. Some of us can't afford the repairs but these vehicles are still being sold with this known problem.
NHTSA complaint #11723410 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
My backup camera has the same issue as the recall for the 2021-2024 Ford Edge. Why is my year not included in the recall?
NHTSA complaint #11722531 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
Coolant entered into the engine, causing catastrophic failure. There was no warning on the dash of low coolant or anything until it happened. By then, it was too late! This is a known problem by Ford Motor Company, yet they have done nothing to assist owners with repairs by offsetting costs or performing them for free!!
NHTSA complaint #11714736 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
Component or system that failed or malfunctioned, and availability for inspection The torque converter and transmission system in my 2020 Ford Edge have malfunctioned. The vehicle experiences transmission shuddering/stuttering during normal driving, particularly during low-speed acceleration and gear changes. The vehicle remains in my possession and is available for inspection upon request. Safety risk The transmission stuttering causes hesitation, jerking, and unpredictable power delivery while driving. This creates a safety risk, especially when accelerating from a stop, merging into traffic, or driving at low speeds in congested areas. The lack of smooth and reliable acceleration increases the risk of rear-end collisions or loss of control, putting both myself and other drivers at risk. Confirmation or reproduction of the problem The issue has been consistently reproducible during normal operation of the vehicle. The symptoms have been observed repeatedly and were confirmed by a dealer/independent service center, which identified the torque converter and transmission as the source of the problem and advised that significant repairs or replacement would be required. Inspections performed The vehicle has been inspected by a dealership and/or independent repair facility. The manufacturer has not yet directly inspected the vehicle beyond dealer diagnostics, but the vehicle is available for further inspection if requested. Warning lamps, messages, or symptoms prior to failure There were no immediate warning lamps at the onset of the issue. The primary symptoms were transmission shuddering, stuttering, and rough shifting, which gradually worsened over time.These symptoms first appeared during regular driving and became more frequent and severe, indicating progressive failure of the torque converter and transmission system.
NHTSA complaint #11708701 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
The transmission started to fail while driving without any problems beforehand. It caused a huge safety risk while driving in a big city.
NHTSA complaint #11707021 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
At around 82,000 miles my 2020 Egde started started having acceleration issues from 0-40, this was right after my warranty expired. I have kept up with all maintenance since bought new in 2020. No warning lights show on dashboard and took to 3 mechanics, which during diagnostic testing showed only a mis-fire and then was told the torque converter needs replaced which is a few thousand dollars.
NHTSA complaint #11698020 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
The back up camera for 2020 Edge model should be added to previous recalls. It is real foggy and sometimes it shows clear.
NHTSA complaint #11695016 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
Transmission shudder at 19,000 with Powertrain control module reprogrammed and currently at 40,0000 miles torque converter issue being addressed
NHTSA complaint #11690113 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
Gear change struggles and shudders during 2nd to 4th gear (18-39 mph) when pressing the gas pedal. Driving in sport mode does help but not for long. This problem disappears when cruise control is activated. Went to workshop and had to replace the torque converter. Several owners report similar problems. I bought this car with a mileage of 103,000 miles and it seems to already have some jerking during gear changes but not as bad. It got worse around 120,000 miles. The safety was not of a concern, but the driving dynamics was concerning since the whole vehicle was shaking during gear changes. I checked the NHTSA website and it this vehicle did not have any recalls so far. Another slightly minor but inconvenient issue is the TPMS sensor malfunction. Most of the time the sensors seem to be working perfectly but every time I drive above 50 mph for at least half an hour the dashboard shows TPMS sensor malfunctioning. After I turned off the engine for at least 15 to 30 minutes and I turn on the engine again. The problem seems to disappear temporarily
NHTSA complaint #11686987 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
Bucking/shuddering transmission issues with 8F35 transmission. Vehicle shudders under 40MPH. This is a software issue from Ford and should be a RECALL and not a TSB (TSB 21-2389), since this is an issue that will eventually lead to transmission failure due to no fault of the owner. Ford needs to be held accountable for their own faulty parts, rather than charging for a software upgrade that is not guaranteed to correct the issue.
NHTSA complaint #11686254 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
Car shudders and lurches upon acceleration and while utilizing gas pedal. Continues throughout the drive. Front center camera alerts to a crash when not even close to one. Sync system goes black on the screen, especially upon starting the ignition and when car is in reverse.
NHTSA complaint #11680851 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
I got into my parked car, turned it on put it in drive and it barely went. I looked down at the dash and it had a wrench lit up on it. I pulled over and looked up what codes it gave me on my app. There were no warning signs before this event.
NHTSA complaint #11671808 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
For last 3+ years Rear reverse camera remains blank and screen becomes unresponsive Unable to use steering wheel buttons to change radio station or volume. Can get working again by performing a system reset (press seek and volume knob) Took to Ford dealer for the camera recall 20C19 when recall first came out. As parts were not available, dealer stated they could not apply fix Due to work schedule, finally able to reschedule in Dec 2024. After fix had been applied, reverse camera continues to stay blank and inoperable. Took back to Ford dealership. Dealership stated this was not under the recall as it is caused by a bad apim module. Warranty had expired by this time so that did not cover this either. The end failure symptom is the same as the recall but not caused by the same component therefore is not covered. Cost to replace is >$1000 so not affordable to repair. Had a few close accidents caused by the lack of reverse camera function. Vehicle is available for inspection. If the end failure is the same as that caused lack of safety requiring a recall, why would the apim module also not be replaced under recall?
NHTSA complaint #11668247 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
My Ford Edge only has a little over 37,000 miles on it, it’s an 2020 model. Electronic throttle body went out. The car lost all power, when trying to mash the gas peddle , the power was decreasing, the engine was missing and running extremely ruff.I barely was able to get off to the side of the interstate safely. The brakes went out , my car issued 7 different power failures involving powertrain, restraints, anti-lock system , hill start, pre-collision , 2 repeated the same warning. These warnings only came on after the car lost power, not before. I had to have it towed. Since I have AAA, I had them tow it to their repair shop since it was only a few miles from where I was stranded. They replaced the throttle assembly. I tried to find out if there was a recall , no recall, but there has been class action suits against Ford for this same reason.
NHTSA complaint #11664938 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
The rear view camera glitches and the display is either blacked out or scattered. The motion sensor does not always work when this happens. I was not aware of an on coming car while backing up causing a safety risk. The screen will start glitching and become distorted while I am already backing up, making it hard to know where the objects are. There are not any warning lights to indicate a problem. I brought the car to the service center at the dealership from where I purchased it, They said I would have to pay for a new camera. I did not do that because there is a recall in the 2021 model and other Ford vehicles for the same issue .
NHTSA complaint #11664570 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
Transmission needs to be replaced at 60k miles. This issue seems to be encountered way too often with this vehicle.
NHTSA complaint #11664249 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
Transmission: 2 quarts low; shuddering; I get my car serviced very regularly at Riverside Ford Macon Ga; car began to shudder; had transmission fluid checked, 2 quarts low; looked up online and discovered issues with 2020 Ford edge transmission problems
NHTSA complaint #11660190 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
Driving normally to work, without a warning the car started vibrating and jerking vigorously when the car is turn on…if i try to drive it the car rolls but doesn’t want to break.
NHTSA complaint #11643868 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
Transmission issue, unable to diagnose with error codes as the system does not recognize it
NHTSA complaint #11640988 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
I purchase this vehicle last year and its facing transmission problems already.
NHTSA complaint #11627967 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
A/C compressor failure. Unknown cause. Marginal safety impact - A/C necessary during extreme heat due to heart and lung conditions. Problem reported to, diagnosed by, and fixed by Nucar Ford Service (Plymouth, NH). No warnings or other symptoms. A/C simply stopped working during extreme heat wave. Service department reported no recalls, but shared that there are 2-3 other vehicles of the same model with the same issue currently in the shop. Vehicle is a 2020 with 30K miles.
NHTSA complaint #11605473 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
Powertrain issues less than 60,000 miles car having severe issues changing gears from 2 to 3rd gears, acceleration causes increase in hesitation after first gear causing hazards beginning at 20 through 40 MPH limiting ability to accelerate onto highways or appropriately pull into traffic on byways. Contacted Ford dealer locally who states the vehicle is no longer under powertrain warranty effective 12/23. Scheduled inspection at Ford dealer is 8/20. Independent repair shop scheduled 8/5. No previous or current warning lamps or lights detecting issues with system and issue began occurring 7-12-2024
NHTSA complaint #11604823 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
Starting the engine is completely fine. However, when I shift the gear into drive or reverse, it starts shaking. As I slowly accelerate, the shaking gets worse. I think something is wrong with the transmission. According to local mechanic
NHTSA complaint #11601028 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
2020 Ford Edge SEL SUV is currently at Ford dealership awaiting a new transmission. 2020 Ford edge sel backup camera is out and needing replaced as well.
NHTSA complaint #11590176 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
When backing up in the morning the brakes squeak and the camera goes blank when turning on the car or backing up and collision warning is coming on when no collision. And the car jerks when sitting at light, stop sign etc. According to your records this vehicle has no recalls please check your records and get back to me.
NHTSA complaint #11579871 — an unverified report by a vehicle owner.