238 of the 2,267 complaints filed about the Ford Escape Hybrid are about the electrical system — 10% of everything owners reported. The worst model year for it is 2008.
238
Complaints
10%
Share of all complaints
1
Crashes
4
Fires
ELECTRICAL SYSTEM
The fuel door actuator malfunctioned, rendering the emergency release ineffective. This necessitated a replacement at 30,000 miles or four years from the manufacturing date. We believe that an inoperable fuel door presents a significant safety concern.
NHTSA complaint #11757082 — an unverified report by a vehicle owner.
ELECTRICAL SYSTEM
The contact owns a 2022 Ford F-150. The contact received notification of NHTSA Campaign Number: 26V104000 (Electrical System, Exterior Lighting); however, the part to do the recall repair was not yet available. The contact stated upon starting the vehicle, the message " Trailer Brake Module Failure" was displayed. The vehicle was taken to the dealer, where it was diagnosed and determined that the integrated trailer module (ITRM) had failed and needed to be replaced. The dealer informed the contact that the manufacturer had failed to make the part available for the repair. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 72,000.
NHTSA complaint #11752318 — an unverified report by a vehicle owner.
ELECTRICAL SYSTEM
While driving the vehicle it lost power and all the check lights came on. Had to have it towed to a dealership where they stated it needed a new motor and new high voltage battery. The car has only 116000 miles on it. There should be a total recall for this type of vehicle if I would have been at a higher speed I would have injured myself or others. This car is riddled with problems and has over 19 recalls as of date.
NHTSA complaint #11748768 — an unverified report by a vehicle owner.
ELECTRICAL SYSTEM
Changed 12V battery because liftgate was inconsistently opening. Would click but not release. I have tried the resetting the system with accessory mode, pressing brake and flashing highbeams, have disabled liftgate and reenabled liftgate, have even tried the emergency release under access panel and it still will not open but clicks.
NHTSA complaint #11748234 — an unverified report by a vehicle owner.
ELECTRICAL SYSTEM
While vehicle is set on cruise control , set at 70 MPH , ( or set to any other speed) , anytime the speed limit changes to 80 MPH (or other change) Car accelerates and cruise control is set to 100 MPH . It also accelerates and resets to 90 -100 MPH at random . It is frightening and dangerous to have my car randomly accelerate. I have attempted to pass a vehicle, when my car randomly accelerates to 100 MPH . This is very dangerous and can happen at any random time . The lane assist is also dangerous when car can not see lines separating lanes . I have had my car jerk the wheel when I was detoured through construction. I am very concerned with my car accelerating. Not only does it leave me vulnerable to receiving a speeding ticket , it also increases the likelihood of hitting an object or having an accident.
NHTSA complaint #11744318 — an unverified report by a vehicle owner.
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
The contact owns a 2022 Ford Escape. The contact stated that while driving at various speeds, the instrument panel intermittently displayed a blank screen. The vehicle was taken to the dealer and test driven, and the failure was duplicated. The vehicle was diagnosed with a defective instrument cluster, and the contact was provided an estimate for the repair. The manufacturer was notified of the failure and agreed to cover a partial amount of the cost of repair. The vehicle was not repaired. The failure mileage was approximately 38,000.
NHTSA complaint #11686082 — an unverified report by a vehicle owner.
ELECTRICAL SYSTEM
The contact owns a 2024 Ford Escape. The contact stated that while the vehicle was parked and turned off, the "Battery Saver Mode" message was displayed. The vehicle was taken to a dealer, where it was determined that the battery was not fully charged. The vehicle was charged, but the failure reoccurred a week later and had reoccurred approximately eight times. Additionally, the contact stated that the battery was replaced twice, and the software was updated approximately three times, but the failure persisted. The manufacturer was notified of the failure. The failure mileage was 2,300.
NHTSA complaint #11685633 — an unverified report by a vehicle owner.
ELECTRICAL SYSTEM
The contact owns a 2021 Ford Escape. The contact stated that while the vehicle was being Emissions tested, the contact was informed that the OBD Port was inoperable, and the emissions test could to be performed. The vehicle was taken to the dealer where it was diagnosed with a failed OBD Port. The contact was informed that the OBD Port needed to be replaced. The vehicle was repaired. The contact was informed that the repair was not covered under an unknown recall or warranty. The vehicle was repaired. The manufacturer was made aware of the failure, and a case was filed, and the case was denied. The contact was referred to the NHTSA Hotline to report the failure. The failure mileage was approximately 36,702.
NHTSA complaint #11676010 — an unverified report by a vehicle owner.
ELECTRICAL SYSTEM
The contact owns a 2021 Ford Escape. The contact was informed at a State Inspection that the gateway module had failed and needed to be replaced to complete the State Inspection. The vehicle was taken to the dealer, where the gateway module was updated. The contact related the failure to Ford Campaign Number: 22N15. The manufacturer was notified of the failure but denied reimbursement for the repair. The failure mileage was approximately 14,300. A complaint was filed with the manufacturer as well as the NHTSA.
NHTSA complaint #11662542 — an unverified report by a vehicle owner.
ELECTRICAL SYSTEM
I was leaving work and my 2021 Ford Escape hybrid started but then a triangle warning light came on, a "stop safely now" warning appeared and the car shut off. There were no problems prior to this event. I had the vehicle towed to a Ford dealership in February where they replaced the 12v battery and the machine needed to diagnose the electrical issue was down. Yesterday I finally got news that it was firing code P0DE6 and the hybrid battery needs replaced as well. There have been several recalls related to hybrid batteries with these same warning indicators, however my car's VIN was not included in the recall. Could the recall be extended to include other vehicles that this is happening to? It seems as if there are many more out there than what the recall covered and it's a much bigger issue than Ford may realize. People's cars could just shut down in the middle of the road with little to no warning.
NHTSA complaint #11660628 — an unverified report by a vehicle owner.
ELECTRICAL SYSTEM
Wireless Apple Carplay KEEPS disconnecting! All the time, phone calls drop all the time and sometimes the system refuses to connect to my phone. All updates are up to date and I always see Wireless Apple Carplay improvements... nothing AT all has happened. Please fix if possible!
NHTSA complaint #11658202 — an unverified report by a vehicle owner.
ELECTRICAL SYSTEM
The contact owns a 2023 Ford Escape Hybrid. The contact stated that while driving at an undisclosed speed, the vehicle suddenly switched from hybrid to gasoline and started to lose motive power. The contact pulled over to the shoulder of the roadway, where the failure persisted. There were no warning lights illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 24V954000 (Electrical System); the VIN was included, but parts were not yet available. The manufacturer was not notified of the failure. The failure mileage was 8,000.
NHTSA complaint #11657199 — an unverified report by a vehicle owner.
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
The contact owns 2021 Ford Escape. The contact stated that the rear passenger’s side window failed to operate as designed and was stuck in the open position and failed to close. The vehicle was taken to the local dealer who repaired the vehicle. No further information was available. The contact stated that the failure recently reoccurred with the rear driver’s side window. Additionally, the instrument cluster malfunctioned, and the contact was unable to view the speedometer and fuel gauge. The cause of the failure was not yet determined. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The failure mileage was unknown.
NHTSA complaint #11656584 — an unverified report by a vehicle owner.
ELECTRICAL SYSTEM
The contact owns a 2022 Ford Escape. The contact received notification of NHTSA Campaign Number: 24V954000 (Electrical System); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
NHTSA complaint #11656038 — an unverified report by a vehicle owner.
ELECTRICAL SYSTEM
The contact owns a 2022 Ford Escape. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power with the high voltage warning light illuminated. The contact received notification of NHTSA Campaign Number: 24V954000 (Electrical System); however, the part to do the recall repair was unavailable. The vehicle was towed to the dealer, where the vehicle was not diagnosed or repaired. The contact was informed by the dealer that the part to repair the vehicle was not available. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 45,000. VIN tool confirms parts not available.
NHTSA complaint #11649034 — an unverified report by a vehicle owner.
ELECTRICAL SYSTEM
This defect has resulted in multiple vehicle shutdowns while in operation, significantly increasing the risk of a crash. Additionally, Ford has identified a potential risk of battery thermal venting, which could lead to a vehicle fire, further endangering my safety and that of others on the road. Ford has advised not to charge the vehicle, further limiting its functionality and reliability. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes, Stevens 112 Ford has confirmed that the vehicle is experiencing high-voltage battery failure, consistent with the recall. However, they have also stated that Ford has not developed a solution to repair this issue. Ford’s hotline has advised against any further repairs at this time. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives, or others? The vehicle has been inspected and diagnosed by Stevens 112 Ford, who confirmed the issue. Ford’s technical hotline has been contacted, and they acknowledged the defect but advised against further repairs. No inspections by police or insurance representatives have taken place.
NHTSA complaint #11648228 — an unverified report by a vehicle owner.
ELECTRICAL SYSTEM
The contact owns a 2021 Ford Escape. The contact stated while driving 35 MPH, the check engine warning light illuminated. A dealer was contacted. The vehicle was taken to the dealer where it was diagnosed that the high-voltage battery had failed and needed to be replaced. The contact stated that the dealer reset the check engine warning light. The contact stated that the following day after the reset, the check engine warning light illuminated a second time. The contact related the failure to NHTSA Campaign Number: 21V869000 (ELECTRICAL SYSTEM, HYBRID PROPULSION SYSTEM); however, the VIN was not included in the recall. The manufacturer was notified of the failure but offered no assistance. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 129,000.
NHTSA complaint #11645966 — an unverified report by a vehicle owner.
ELECTRICAL SYSTEM
The vehicle is just under 37K miles. I was operating the vehicle normally, and the wrench icon came on, indicating a powertrain issue. There are recalls for this for some vehicles but not all, and it seems to occur just after warranties expiring. I am concerned my vehicle falls under this service bulletin but has not been properly added: SSM 49157 - 2020 Escape - Illuminated MIL With DTCs U0100, U0401, P166B, P1753, P0929, And/Or P0919 Some 2020 Escape vehicles may exhibit an illuminated malfunction indicator lamp (MIL) and diagnostic trouble codes (DTCs) U0100, U0401, P166B, P1753, P0929, and/or P0919. The vehicle may also exhibit an illuminated powertrain malfunction (wrench) indicator lamp. This may be due to the software in the gear shift module (GSM). To correct the condition, reprogram the GSM using the latest software level of the appropriate Ford diagnostic scan tool. For claiming, use causal part number 7P155 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual. APPLICABLE VEHICLES 2020 CAR: TC CX482N ESCAPE 2020 CAR: TC CX482N ESCAPE 2020 CAR: TC CX482N ESCAPE
NHTSA complaint #11644872 — an unverified report by a vehicle owner.
ELECTRICAL SYSTEM
The contact owns a 2022 Ford Escape. The contact received notification of NHTSA Campaign Number: 24V954000 (Electrical System); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
NHTSA complaint #11644065 — an unverified report by a vehicle owner.
ELECTRICAL SYSTEM
Egr coolant leak in the first 70k miles of driving the car this has been causing my check engine light to turn on and the problem is 'discovered' when the part is no longer covered by warranty.
NHTSA complaint #11639693 — an unverified report by a vehicle owner.