30 of the
2,267 complaints filed about the Ford Escape Hybrid
are about the glass, mirrors and wipers —
1% of everything owners reported.
The worst model year for it is 2020.
30
Complaints
1%
Share of all complaints
0
Crashes
0
Fires
Windows, Mirrors & Wipers complaints by model year
The cloth that covers the sun roof sags into the car. One side of mine still holds the cloth mostly into place, but if that side breaks, the cloth will drop into the car which will make it impossible to see anything behind me. After receiving an estimate for repair, I was told by the repair tech that this was a common problem with these sun shade assemblies.
NHTSA complaint #11741903 — an unverified report by a vehicle owner.
The contact owns 2021 Ford Escape. The contact stated that the rear passenger’s side window failed to operate as designed and was stuck in the open position and failed to close. The vehicle was taken to the local dealer who repaired the vehicle. No further information was available. The contact stated that the failure recently reoccurred with the rear driver’s side window. Additionally, the instrument cluster malfunctioned, and the contact was unable to view the speedometer and fuel gauge. The cause of the failure was not yet determined. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The failure mileage was unknown.
NHTSA complaint #11656584 — an unverified report by a vehicle owner.
The sunroof cover came down and blocked my rear visibility. It took a few attempts to get the cover back up because I need to see what is behind me for safety purposes. Then, when I was sesrching online for the solution, I realized a lot of people with 2020 - 2022 Ford Escapes were also having issues with the sunroof cover. It is quite dangerous for it to fall.
NHTSA complaint #11639520 — an unverified report by a vehicle owner.
The car has a panoramic roof with automatic open/close sunshade that cover the interior of the glass. I was opening the sunshade to open the moon roof and the shade all of the suden came down and did not roll as intended and my visibility while I was driving was gone for a second until my wife helped out quickly so we do not crash. The problem is common for this car in the ford forums online and the dealerships are not concerend or applying any responsbility of the problem and the safety of it. there was no message or warning but it put myself and my family in danger. I went and got it inspected by the dealership but they did not take responsibilty.
NHTSA complaint #11630667 — an unverified report by a vehicle owner.
The shade retraction on the moonroof is malfunctioning, causing the fabric to not retract completely, the sagging fabric is causing visibility obstruction. My Ford dealership have inspected the issue and have quoted me an approximate price of $1700 to fix the issue, which is currently cost prohibitive for me ($400 for the replacement part + approx 6 hours of labor), unfortunately this will not be covered by my warranty. There were no warning messages prior to failure, I pressed the button to open my moonroof one day and this happened, if I was driving this would have caused an accident because my visibility of rear view is blocked, luckily I was parked when I discovered this issue. This issue first appeared in June 2024. I went to the dealership in July 2024, because it was cost prohibitive to fix I have not used the moonroof since then because it affects visibility.
NHTSA complaint #11622531 — an unverified report by a vehicle owner.
A panel under the moon roof that is used to deflect water in case water leaks through the moon roof suddenly fell down on the back seat of the car while we were driving with the moon roof open. Upon inspection we discovered that this panel is glued to some foam pads and apparently the adhesive had lost it's grip. We were able to put the panel back in place. But the next time we opened the moon roof it came down again this time bouncing off the back seat and hitting my wife (the passenger) in the head. Fortunately, she was not injured. Had it hit me (the driver) it could have caused an accident with unknown consequences. Ford's response when we addressed it with Dealer was to replace the panel and install it using the same method of adhesive and foam pads. I believe this is an engineering failure because it was not secured with screws or nuts & bolts. Pictures of the part number and part are attached.
NHTSA complaint #11525855 — an unverified report by a vehicle owner.
While attempting to fuel the vehicle, thinking the hood latch was the fuel door release, the hood latch was pulled (twice). After completing fueling we re-entered the roadway and at about 45 mph, the hood flew up and backwards over the windscreen. We were able to stop the vehicle and close the hood without further incident although there is damage to body panels and the windscreen. Although an operator error was made by confusing the hood latch with the fuel door release, it seems like a poor and dangerous design to be able to completely unlatch the hood (no manual safety under the hood as is customary) allowing it to fly up while underway. Upon further investigation, we determined that the newest generation of these vehicles simply require two pulls of the hood latch to completely release it. The more typical method of one pull of the latch followed by manual release of the safety by reaching under the hood has been abandoned in this design.
NHTSA complaint #11515576 — an unverified report by a vehicle owner.
The right rear brake area screeches loudly when I back up, even if I am not applying the brake. It happens at different times of the day, not just when I start the car. I have taken it in to be repaired twice and they tell me this is normal because the brakes charge the battery and this is the design. They said it happens when the brakes are wet in the morning. I park my car in the garage and every morning it screeches and does not appear to be a moisture issue. My car is new and began happening shortly after I brought it home. I think I am going to call and insist they replace them, as they are not able to repair them. I am concerned there is something wrong. Also, I don't use the adaptive cruise control, as it has accelerated and frightened me, as it tends to act on its own and may go over the speed limit. When I brake it will turn off, I just don't trust it. I think the controls aren't like other speed controls I have used and I maybe not be used to using them. I'm not sure. I had to put a tint on the front windows and a strip on the top of the windshield because it was clear and the sun came in so bright and would reflect off the dash, I was unable to see. The windshield is close to the steering wheel. When I bought the car the hood and door on the driver's side were not properly aligned. Again, they said this is normal. I had to have them repaired. I have never had so many problems with a new car. I am going to try to get the brakes fixed somehow and get something else.
NHTSA complaint #11503041 — an unverified report by a vehicle owner.
THE TOP OF DASH BOARD IN ITS ENTIRETY BUT SPECIFICALLY THE TRIM PIECE AROUND THE HEADS-UP DISPLAY ON SPECIFIC TRIM/MODES CREATES A REFLECTION UPON THE WINDSHIELD, PARTICULARLY DIRECTLY IN THE DRIVERS MAIN SIGHT LINE, WITH SUCH LOW OPACITY IT MAKES DRIVING VISIBILITY DIFFICULT. ADDITIONALLY THE TRIM PIECE IS SMOOTH PLASTIC, WHEREAS THE DASH ITSELF IS TEXTURED. THIS OCCURS PRIMARILY DURING THE DAY DURING ANY LIGHTING CONDITION OUTSIDE AND IS INCREASED WITH DIRECT SUNSHINE UPON THE VEHICLE.
NHTSA complaint #11364301 — an unverified report by a vehicle owner.
I TURNED ON MY BACK WINDOW DEFROSTER AND WAS DRIVING DOWN THE ROAD WHEN THE WINDOW EXPLODED/SHATTERED THEREBY ALMOST CAUSING ME TO GET INTO AN ACCIDENT.
NHTSA complaint #11181502 — an unverified report by a vehicle owner.
ONE JANUARY 23, 2018, THE REAR WINDOW OF MY LEGALLY-PARKED 2011 FORD ESCAPE HYBRID LIMITED SUDDENLY SPONTANEOUSLY EXPLODED. THOUSANDS OF GLASS FRAGMENTS WENT ALL OVER, NARROWLY MISSING A HUMAN AND A DOG, BUT THERE WERE NO APPARENT INJURIES. THE CAR WAS NOT MOVING AT THE TIME, BUT WAS LEGALLY PARKED AND TOTALLY STATIONARY.
NHTSA complaint #11064697 — an unverified report by a vehicle owner.
THE BACK WINDOW SHATTERED AT THE GAS STATION AFTER I GOT GAS AND PUT AIR IN THE TIRES. AS I SLOWLY CAME TO A ROLL MY BACK WINDOW EXPLODED IN THE GAS STATION PARKING LOT. SHATTERED INTO A MILLION PIECES. IT'S ALL OVER THE GROUND AT THE GAS STATION AND THE TINY PIECES ARE ALL OVER THE INSIDE OF MY VEHICLE. THE VEHICLE WAS BARELY IN MOTION AS I HAD NOT EXITED THE GAS STATION PARKING LOT WHEN IT HAPPENED.
NHTSA complaint #10935342 — an unverified report by a vehicle owner.
SEVERAL TIMES, OVER A PERIOD OF 2 YEARS, AT LOW SPEEDS (APPROX. 30 MPH) ABS AND BRAKE LIGHT COME ON WITH ALARM SOUNDS. ABLE TO STOP,BUT BRAKES NOT RESPONDING CORRECTLY, TURNED OFF IGNITION, RESTARTED, EVERYTHING OK. THEN ABS AND BRAKE LIGHT COME ON AND WON'T GO OFF, HAVE BRAKES BUT THEY DON'T RESPOND CORRECTLY, MAKING THE CAR VERY UNSAFE TO DRIVE. GO FOR DIAGNOSIS; AFTERWARD NO BRAKES AND HYBRID ASSIST MESSAGE APPEARS. CAR IS NO LONGER OPERABLE. ALL BRAKE INCIDENTS OCCURRED ON CITY STREETS OR IN DRIVEWAY ON STARTING. DIAGNOSIS: MASTER CYLINDER NEEDS REPLACING AND PROBABLY HYDRAULIC CONTROL UNIT AS WELL. TOTAL COST FOR PARTS BEFORE LABOR $6,000,APPROXIMATELY THE SAME AS THE VALUE OF THE VEHICLE. THE FAILURE OF THESE PARTS IS APPARENTLY A COMMON AND WELL KNOWN PROBLEM THAT FORD REFUSES TO ADDRESS.
NHTSA complaint #10820826 — an unverified report by a vehicle owner.
CAR WAS PARKED IN OUR CARPORT OVERNIGHT (12/24-25, 2015). WHEN I CAME OUT THE REAR WINDOW WAS SHATTERED. MOST OF THE GLASS WAS OUTSIDE THE CAR, PERHAPS 5 PERCENT WAS INSIDE. NO FALLEN BRANCHES, NO SIGN OF FOUL PLAY, NONE OF OUR OTHER CARS WERE DAMAGED IN ANY WAY. I LOOKED UP AND FOUND THAT SIMILAR INCIDENTS OF "RANDOM REAR WINDOW EXPLOSION" HAD BEEN REPORTED ON FORD ESCAPES, AND THAT THERE WAS AN ACTIVE NHTSA INVESTIGATION HAPPENING, SO I WANTED TO ADD OUR INCIDENT TO THE LIST.
NHTSA complaint #10816204 — an unverified report by a vehicle owner.
REAR DRIVERS SIDE WINDOW, EXPLODED WHEN I CLOSED THE HATCH. THE VEHICLE WAS PARKED IN THE GARAGE AND I HAD UNLOADED WHAT WAS IN THE VEHICLE AND THEN CLOSED THE HATCH AND HEARD A LOUD POP AND THEN SHARDS OF GLASS FLEW EVERYWHERE. LUCKILY I WAS NOT HURT BUT DID HAVE MARKS ON MY CHEST AREA FROM THE FLYING GLASS.
NHTSA complaint #10650581 — an unverified report by a vehicle owner.
PARKED THE VEHICLE IN MY DRIVEWAY. OPENED THE REAR WINDOW TO GET AN ITEM FROM THE BACK OF MY VEHICLE. CLOSED THE WINDOW, AND THE WINDOW EXPLODED AND THE GLASS SHATTERED INTO SMALL PIECES INSIDE MY VEHICLE AND ALL OVER MY DRIVEWAY. MOST OF THE GLASSES REMAIN INTACT ON THE WINDOW BUT WAS ONLY BARELY HANGING. THE SHATTERED PIECES CAME MAINLY FROM BOTH SIDES. IT HAPPENED AROUND 5:20PM AND THE TEMPERATURE WAS AROUND 30 DEGREE.
NHTSA complaint #10562281 — an unverified report by a vehicle owner.