54 of the 2,150 complaints about the 1997 Ford Explorer are about the body and structure — 3% of everything reported for this model year. Half of the failures with a mileage on record happened before 84,000 miles.
54
Complaints
0
Crashes
1
Fires
2
Injuries
Filed with NHTSA, in their own words.
STRUCTURE:BODY
THE DRIVER SIDE INTERIOR DOOR HANDLE RETURN SPRING UNSEATED RESULTING IN INTERIOR DOOR HANDLE THAT DOES NOT RETURN TO THE FULLY STOWED POSITION AFTER ACTUATION. IF THE INTERIOR DOOR HANDLE RETURN SPRING IS UNSEATED, COULD THE DOOR UNLATCH IN THE EVENT OF A SIDE IMPACT CRASH, INCREASING THE RISK OF PERSONAL INJURY?
NHTSA complaint #10704382 — an unverified report by a vehicle owner.
STRUCTURE:BODY
I OWN A FORD EXPLORER XLT 1997 AND THE REAR PASSENGER DOOR ON THE DRIVERS SIDE ONLY OPENS FROM THE INSIDE WHILE THE OTHER REAR PASSENGER DOOR WILL NOT OPEN FROM THE INSIDE OR OUT (CHILD LOCK NOT ACTIVATED). THE DRIVERS DOOR DOESN'T LOCK AND WHEN IT DOES LOCK, IT DOESN'T UNLOCK OR STICKS SO BAD IT HAS BE UNLOCKED WITH PLIERS, CAUSING THE DRIVER TO HAVE TO GET IN AND OUT OF THE CAR THROUGH THE FRONT PASSENGER SIDE DOOR. THE INTERIOR MAP LIGHT AND REAR INTERIOR DOOR LIGHT ABOVE THE BACKSEATS STAY ON CONSTANTLY EVEN WHEN SWITCHED OFF AND THE LIGHTBULBS HAD TO BE REMOVED BECAUSE THEY WOULDN'T TURN OFF AND WERE OVERHEATING.
NHTSA complaint #10515198 — an unverified report by a vehicle owner.
STRUCTURE:BODY:DOOR
TL* THE CONTACT OWNS A 1997 FORD EXPLORER. THE CONTACT STATED THAT THE DRIVER SIDE DOOR COULD NOT BE OPENED FROM THE INTERIOR OR EXTERIOR OF THE VEHICLE, CAUSING THE CONTACT TO HAVE TO ENTER AND EXIT THE VEHICLE FROM THE PASSENGER SIDE. THE CONTACT ALSO STATED THAT THE REAR PASSENGER DOOR COULD NOT BE OPENED FROM THE EXTERIOR OR INTERIOR OF THE VEHICLE AS WELL. THE CONTACT TOOK THE VEHICLE TO A LOCAL MECHANIC TO HAVE THE DOORS REPAIRED. THE CONTACT HAD THE DOORS REPAIRED THREE TIMES FOR THE RECURRING FAILURE. THE FAILURE MILEAGE WAS 200,100.
NHTSA complaint #10453471 — an unverified report by a vehicle owner.
STRUCTURE
SEVERE RUST ON THE FRAME OF A 1997 FORD EXPLORER.
NHTSA complaint #10396682 — an unverified report by a vehicle owner.
STRUCTURE:FRAME AND MEMBERS
I HAVE SEEN SEVERAL FORD EXPLORERS RANGING FROM YEARS 1995-2001 THAT THE FRAMES ARE RUSTING THROUGH AND BREAKING. I FEEL THIS IS A SERIOUS SAFETY ISSUE. THERE IS A SEVERE RUST PROBLEM WITH THESE FRAMES AND THEY APPEAR TO BE MANUFACTURED QUITE THIN TO BEGIN WITH. FROM WHAT I HAVE SEEN ON OVER A DOZEN OF THESE CARS IN MY AREA, THE FRAME IS RUSTING THROUGH AND BREAKING ON THE LEFT REAR CORNER ANYWHERE FROM THE FRONT MOUNT ON THE LR LEAF SPRING TO WHERE THE BUMPER MOUNTS AT THE BACK OF THE FRAME. THE CROSS MEMBER HOLDING THE BODY MOUNTS IS ALSO RUSTING THROUGH IN THIS AREA AND COMING INTO CONTACT WITH THE GAS TANK AND ALSO MAKING THE SPARE TIRE LOOSE AND AT RISK OF FALLING OUT OF THE VEHICLE AND BECOMING A HAZARD FOR FOLLOWING MOTORISTS. THERE IS NO GOOD WAY TO FIX THIS PROBLEM AND I FEEL THAT THESE VEHICLES SHOULD BE RECALLED TO GET THEM OFF OF THE ROAD. THIS IS A VERY SERIOUS ISSUE AND I AM NOT SURE HOW THERE HAVEN'T BEEN CRASHES AND OR DEATHS AS A RESULT OF THIS VERY POOR DESIGN AND QUALITY VEHICLE. ACTION NEEDS TO BE TAKEN IMMEDIATELY BECAUSE FROM WHAT I HAVE SEEN THIS PROBLEM IS JUST NOW STARTING TO REALLY TAKE EFFECT BECAUSE OF THE AGING VEHICLES.
NHTSA complaint #10325531 — an unverified report by a vehicle owner.
STRUCTURE:BODY:DOOR:HINGE AND ATTACHMENTS
DT: 1997 FORD EXPLORER THE DRIVER FRONT DOOR AND THE PASSENGER SIDE REAR DOOR WILL NOT OPEN. CONTACT STATES SHE CALLED THE SERVICE DEALER, BUT IT COSTS TOO MUCH TO HAVE IT LOOKED AT, PARTS AND LABOR WOULD BE MORE.
NHTSA complaint #10120284 — an unverified report by a vehicle owner.
STRUCTURE:BODY:TAILGATE:HINGE AND ATTACHMENTS
THE REAR LIFT GATE DOOR IS TEARING AWAY FROM THE WHERE IT ATTACHES TO THE LIFT GATE DOOR HINGE ON THE LEFT SIDE (DIRVERS SIDE). THE DOOR HAS ALWAYS BEEN A PROBLEM TO CLOSE AND WAS AJAR FROM WHEN I BOUGHT THE CAR NEW. THE DOOR AJAR LIGHT WOULD COME ON ALL THE TIME, AND OF COUSE THE NUMBEROUS TIME I TOOK IT TO THE DEALER THEY COULD NEVER "DUPLICATE THE PROBLEM". NOW IT IS BEYOND THE POINT OF AJUSTMENT. THE WHOLE LIFTGATE HAS TO BE REPLACED AT A COST OF APPROXIAMETLY $1,200. IT IS A SAFETY HAZZARD AS I HAVE TO PULL OUT THE FUSETO GET THE LIGHTS TO GO OUT, IN ORDER TO DRIVE IT AT NIGHT. THE LIGHTS WON'T GO OFF WHEN THE DOOR IS AJAR. WHEN IT RAINS I HAVE TO STOP TO PUT THE FUSE BACK IN AND DRIVE WITHT THE INTERIOR LIGHTS ON, WHICH IS VERY HARD TO SEE. ALSO FUMES COME IN FROM THE EXHAUST SO I CAN'T GO FOR LONG TRIPS N IT. IF I DIDN'T LIKE THE CAR SO MUCH I WOULD TRADE IT IN, BUT I REALLY LOVE MY EXPLORER EXCEPT FOR THIS DEFECT IN CONSTRUCTION. (IT HAS NEVER BEEN INVOLVED IN A ACCIDENT.) I AM TAKING IT IN TO BE FIXED NEXT WEEK.
NHTSA complaint #10108433 — an unverified report by a vehicle owner.
STRUCTURE
CONSUMER IS A VICTIM OF ODOMETER FRAUD, ENCOUNTERING PROBLEMS WITH THE VEHICLE THAT'S UNCHARACTERISTIC FOR THE MILEAGE ON THE VEHICLE. (NAR) *PH EXHAUST SYSTEM, BALL JOINT, AND INSTRUMENT PANEL HAD TO BE REPLACED.
NHTSA complaint #10058093 — an unverified report by a vehicle owner.
STRUCTURE:BODY:DOOR
FORD EXPLORER 1997 XLT 4 DOOR 4.0L Y AIR BLEND DOOR IS NO LONGER WORKING SUCH THAT THE HEATING SYSTEM IS PERMANENTLY ON HOT AND WITH A 9 MONTH BABY THIS IS A SAFETY CONCERN THAT WE CANNOT COOL THE CAR TO THE COMFORTABLE TEMPERATURE DURING SUMMER. I FOUND ON THE INTERNET THIS IS A COMMON PROBLEM WHICH FORD HAS FIXED IN LATER MODELS WITH REVISED SYSTEM PART #F87Z-18471-DA.
NHTSA complaint #10066431 — an unverified report by a vehicle owner.
STRUCTURE:FRAME AND MEMBERS:UNDERBODY SHIELDS
VEHICLE DEVELOPED UNDERCARRIAGE PROBLEMS AND CAUGHT ON FIRE. *MR *SC
NHTSA complaint #10052220 — an unverified report by a vehicle owner.
STRUCTURE:BODY:DOOR
HEATER BLEND DOOR HAS BROKEN, SO DEFROSTER DOES NOT WORK. DIFFICULTY SEEING OUT FRONT WINDOW IN COLD WEATHER. THIS APPEARS TO BE A COMMON PROBLEM, FOR WHICH I WAS QUOTED A $900 REPAIR.
NHTSA complaint #10047371 — an unverified report by a vehicle owner.
STRUCTURE
DOOR COMPARTMENT BETWEEN THE HEATER AND THE AIR CONDITIONER, MADE OF PLASTIC IS BROKE, CAUSING NOT TO HAVE A HEATER. DEALER HAS BEEN NOTIFIED. CONSUMER WILL ADD MORE INFORMATION ON THIS ISSUED. MR
NHTSA complaint #8021167 — an unverified report by a vehicle owner.
STRUCTURE:BODY:DOOR
THE KEYLESS NUMBER PAD ON VEHICLE QUIT WORKING, THEN THE REMOTE FOR ANTI THEFT SYSTEM QUIT WORKING AND FINALLY THE AUTOMATIC DOOR LOCKS QUIT WORKING
NHTSA complaint #764850 — an unverified report by a vehicle owner.
STRUCTURE
THE VEHICLE WENT ONTO THE SHOULDER THEN OVER, CORRECTED WHILE COMING BACK ONTO TO ROADWAY AND ROLLED OVER STRIKING A LIGHT POLE (BRIDGESTONE/FIRESTONE, P235/75R15, WILDERNESS AT M/S, VDHL1PY207, LEFT REAR). NLM
NHTSA complaint #554975 — an unverified report by a vehicle owner.
STRUCTURE:BODY:DOOR
DRIVERS DOOR LOCK NOT WORKING PROPERLY, GASKET CYLINDER FRONT COVER, TORQUE CONVERTER SHUDDER, CATALYTIC CONVERTER, RT BANK EXHAUST MANIFOLD; THESE PROBLEMS HAVE BEEN CORRECTED, BUT NEW ONES MOUNT EVERY WEEK. NOW THERE IS A PROBLEM WITH THE STEERING, BEING CHECKED TOMORROW.
NHTSA complaint #758681 — an unverified report by a vehicle owner.
STRUCTURE:BODY
BRACKET ATTACHED TO FIRWALL BY THREE SMALL RIVETS. RIVETS BROKE LOOSE, PEDAL BECAME INOPERATIONAL WHILE DRIVING.
NHTSA complaint #758528 — an unverified report by a vehicle owner.
STRUCTURE:BODY:TAILGATE:HINGE AND ATTACHMENTS
TAILGATE WHILE IN LIFTED POSITION FELL/FAILED DUE TO LEFT REAR BRACKET COMING OFF, CAUSING MINOR INJURY TO OWNER. CHILD ALMOST INJURIED DUE TO BRAKET FAILURE.
NHTSA complaint #757135 — an unverified report by a vehicle owner.
STRUCTURE
THE VEHICLE WENT ONTO THE SHOULDER THEN OVER, CORRECTED WHILE COMING BACK ONTO TO ROADWAY AND ROLLED OVER STRIKING A LIGHT POLE (BRIDGESTONE/FIRESTONE, P235/75R15, WILDERNESS AT M/S, VDHL1PY207, LEFT REAR). NLM
NHTSA complaint #554975 — an unverified report by a vehicle owner.
STRUCTURE
THE VEHICLE WENT ONTO THE SHOULDER THEN OVER, CORRECTED WHILE COMING BACK ONTO TO ROADWAY AND ROLLED OVER STRIKING A LIGHT POLE (BRIDGESTONE/FIRESTONE, P235/75R15, WILDERNESS AT M/S, VDHL1PY207, LEFT REAR). NLM
NHTSA complaint #554975 — an unverified report by a vehicle owner.
STRUCTURE:BODY:DOOR
DOOR HANDLES ON FRONT PASSENGER AND REAR PASSENGER DOORS WILL NOT UNLOCK FROM INSIDE OF VEHICLE, CAUSE UNKNOWN. PLEASE GIVE ANY FURTHER DETAILS.
NHTSA complaint #894812 — an unverified report by a vehicle owner.
STRUCTURE:BODY:DOOR:HINGE AND ATTACHMENTS
BOTH REAR DOOR HINGES, LEFT AND RIGHT ARE BROKEN. CONSUMER UNABLE TO OPEN DOORS. *AK
NHTSA complaint #887896 — an unverified report by a vehicle owner.
STRUCTURE:BODY:DOOR:HINGE AND ATTACHMENTS
FAILURE OF METAL AT THE LOCATION WHERE THE HINGE ATTACHES TO THE DOOR. HAD DOOR CHECKED IN MARCH OF 2000 BECAUSE DOOR WASN'T WORKING PROPERLY. THEY FOUND NOTHING AND NO VISUAL SIGNS.CONTINUAL AND NORMAL USE OF THE DOOR HAS CAUSED THIS OBVIOUS WEAKNESS OR DEFECT IN THE METAL TO RUPTURE AND MAKE THE DOOR INOPERABLE.
NHTSA complaint #744675 — an unverified report by a vehicle owner.
STRUCTURE:BODY:DOOR:HINGE AND ATTACHMENTS
FAILURE OF METAL AT THE LOCATION WHERE THE HINGE ATTACHES TO THE DOOR. HAD DOOR CHECKED IN MARCH OF 2000 BECAUSE DOOR WASN'T WORKING PROPERLY. THEY FOUND NOTHING AND NO VISUAL SIGNS.CONTINUAL AND NORMAL USE OF THE DOOR HAS CAUSED THIS OBVIOUS WEAKNESS OR DEFECT IN THE METAL TO RUPTURE AND MAKE THE DOOR INOPERABLE.
NHTSA complaint #744675 — an unverified report by a vehicle owner.
STRUCTURE
ALTHOUGH NOT A SAFETY PROBLEM, I BELIEVE MY RUSTING RUNNING BOARDS SHOULD BE CONSIDERED A DEFECTIVE PRODUCT. I HAVE CONTACTED THE DEALER AND THEY REFUSE TO HELP ME. 1998 MODELS AND NEWER MODELS HAVE PLASTIC RUNNING BOARDS SO OBVIOUSLY FORD REALIZED THEY CREATED A DEFECTIVE PRODUCT AND CHANGED IT.
NHTSA complaint #744227 — an unverified report by a vehicle owner.
STRUCTURE:BODY:DOOR
VEHICLE HAS FOUR DOORS, DOORS IN REAR WILL NOT OPERATE UNLESS UNLOCKED DOORS FROM INSIDE. WHEN OPERATING FROM OUTSIDE TOO OPEN, DOOR LOCKS WILL NOT OPEARATE. THIS IS A SAFETY CONCERN BECAUSE IN CASE OF AN EMERGENCY DOORS WILL NOT OPERATE UNLESS CONSUMER IS OUTSIDE TO OPEN THEM. DEALERSHIP IS AWARE OF PROBLEM.*AK
NHTSA complaint #883099 — an unverified report by a vehicle owner.
STRUCTURE:BODY:TAILGATE
REAR TAILGATE DOORS WILL NOT OPEN FROM INSIDE OF VEHICLE. DEALR HAS BEEN CONTACTED.
NHTSA complaint #878557 — an unverified report by a vehicle owner.
STRUCTURE:BODY:DOOR:HINGE AND ATTACHMENTS
VEHICLE EXPERIENCED SEVERAL ENGINE PROBLEMS, CONSUMER STATED THAT THE ENGINE SOUNDED LIKE NO OIL WAS IN IT WHEN STARTED, DEALER HAS REPLACED GASKETS, UPPER INTAKE CAM TENSIONER THREE TIMES, AND THERE WAS A COOLANT LEAK. LEFT FRONT DOOR HINGE REPLACED, IT WAS MAKING NOISE. POWER STEERING PUMP WAS REPLACED, IT WAS NOISY WHEN TURNING THE WHEEL. VANITY MIRROR ON DRIVER'S SIDE WOULD NOT CLOSE ALL THE WAY AND POPPED WHEN OPENED, DEALER REPLACED IT. THE RIGHT FRONT OF THE VEHICLE WAS LOWER THAN THE LEFT FRONT. BRAKES WERE SQUEAKY, DEALER REPLACED FRONT BRAKE PADS AND TURNED ROTORS. A TAP NOISE WAS HEARD WHILE PLAYING CD'S. VEHICLE EXPERIENCED SEVERAL TRANSMISSION PROBLEMS, WHILE GOING OVER BUMPS AND RAILROAD TRACKS, TRANSMISSION JUMPED OUT OF GEAR, DEALER INTALLED OVERHAUL KIT BECAUSE THE CLUTCH HAD BURNED. 4 WHEEL DRIVE WAS INOPERABLE AND MADE A RUBBING/GROAN NOISE, WHEN REVERSING AND PUTTING INTOR DRIVE, CONSUMER HEARD POPPING NOISE, DEALER REPLACED REAR TRANSFER CASE FLANGE AND REMOVED DRIVESHAFT. VEHICLE WOULD NOT START, IT WOULD TURN OVER, DEALER FOUND THE PCM WAS NOT WIRING, DEALER REPLACED PCM. *SLC
NHTSA complaint #877202 — an unverified report by a vehicle owner.
STRUCTURE:BODY:DOOR
PASSENGER DOORS WOULD NOT OPEN FROM THE INSIDE, THE DEALER REPLACED BOTH DOOR HANDLES. *SLC
NHTSA complaint #556684 — an unverified report by a vehicle owner.
STRUCTURE:BODY:TAILGATE:HINGE AND ATTACHMENTS
THERE IS METAL FATIGUE OF DOOR PANEL AT HINGE AT THE UPPER RIGHT HAND CORNER OF THE REAR LIFT GATE. THE COMPANY SAYS THE DOOR HAS TO BE REPLACED, THAT IT CANNOT BE FIXED AS A FIX WOULD FURTHER FATIGUE THE METAL. THE BENDING OF THE METAL IS TAKING PLACE WHERE THE HINGE ATTACHES AND IS BENDING THE PANEL UP SO THAT WHEN THE DOOR IS CLOSED, THE BENT BODY WORK ACTS AS A SCOOP, DRAWING RAIN WATER, AIR AND, I ASSUME, EXHAUST FUMES INTO THE PASSENGER COMPARTMENT. I COMPLAINED TO FORD AND THEY HAVE SAID THEY WILL COVER APPROX. $1,000 OF THE $1300 ESTIMATE TO FIX THE PROBLEM. HOWEVER GENEROUS THAT MAY BE, I FEEL THIS IS A PROBLEM THAN IS A DESIGN PROBLEM AND THAT IT MAY AFFECT MANY MORE THAN JUST MY UNIT. I HAVE NOT YET TAKEN THE CAR IN FOR THE REPAIR....THE EARLIEST I CAN GET AN APPT. IS 12/11. THE DEALER HAS BEEN MOST COOPERATIVE IN THIS BUT THE EXPENSE OF THE REPLACEMENT OF THE DOOR IS LARGE AND, IN MY ESTIMATION, SHOULD BE 100% COVERED BY THE COMPANY. JM.
NHTSA complaint #737131 — an unverified report by a vehicle owner.
STRUCTURE:BODY:DOOR
SUMMER 1999- TRIP TO FLORIDA, RAN INTO RAIN STORM AROUND DECATUR, ALABAMA. WE HAD SLOWED TO 35 - 45 MPH MAXIMUM AFTER FEELING WHAT FELT LIKE THE VEHICLE TRYING TO HYDRAPLANE. THEN WE HEARD A SLAPPING SOUND LIKE THE RUBBER WAS LOOSE. STOPPED AND CHECK IT AND TIRES APPEARED OKAY. CONTINUED CAREFULLY. TO DATE, WE STILL HEAR A SOUND SIMILIAR TO A BALL BOUNCING WHILE DRIVING IT. LOCAL DEALERSHIP'S SERVICE MGR. SAID THE TIRES WERE CUPPING. WE HAVE HAD THE TIRES BALANCED AND ROTATED EVERY 10,000 MILES MAX. AND THE ALIGNMENT CHECKED NUMEROUS TIMES; ALL HAVE BEEN OKAY. I RUN APPROX. 32 LBS. IN THE TIRES. DOOR LOCKS - LEFT REAR HAD TO HAVE 2 MOTOR REPLACEMENTS BEFORE IT OPERATED PROPERLY. NOW LEFT FRONT CONTROL LOCK IS NOT UNLOCKING PROPERLY WITHOUT NUMBEROUS ATTEMPTS.( DOT NUMBER: W2HL1PY49 TIRE SIZE: P235/75R15 )
NHTSA complaint #729490 — an unverified report by a vehicle owner.