Ford Fusion Hybrid body problems

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In early spring of 2021 the trunk lid on the 2019 Ford Fusion hybrid opened by itself while driving through the parking lot. I was able to close it. Later that day it did it again. Then I came out to the vehicle to find the trunk open. I had not used the key fob, keypad on the door, or trunk release button that day. On the 16th of April I had a local shop inspect it, but all they could do was disconnect the release latch. I then took it to the dealership for further inspection and diagnosis. They did a number of procedures from reprogramming the BCM, to replacing it. It is now August 30 and the trunk lid is once again opening on its own. This is unsettling at the least, dangerous at its worst. I use the car to teach driver education. This is an unsafe condition and Ford needs to address this malfunction.

NHTSA complaint #11431052 — an unverified report by a vehicle owner.

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THE TRUNK CAME OPEN WHILE DRIVING ON A STREET AND BUSTED THE BACK WINDSHIELD OUT.

NHTSA complaint #11386576 — an unverified report by a vehicle owner.

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THE SUNROOF LEAKS INTO THE INSIDE OF THE CAR SATURATING THE HEADLINER AND THE WATER IS COMING THROUGH AND DRIPPING DIRECTLY ON THE SHIFTER, ECO BUTTON, AND THE TRACTION CONTROL BUTTON. I AM AFRAID IT'S GOING TO MESS WITH THE WIRING THROUGHOUT THE WHOLE CAR.

NHTSA complaint #11325598 — an unverified report by a vehicle owner.

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TL* THE CONTACT OWNS A 2011 FORD FUSION HYBRID. THE CONTACT STATED THAT THE FRONT DRIVER'S DOOR WOULD NOT OPEN FROM INSIDE THE VEHICLE. THE CONTACT HAD TO ROLL DOWN THE WINDOW AND OPEN THE DOOR FROM OUTSIDE THE VEHICLE. THE CONTACT CALLED BOULEVARD FORD LINCOLN OF LEWES AT 877-863-6365 (LOCATED AT 18443 COASTAL HWY, LEWES, DE 19958) AND SCHEDULED AN APPOINTMENT. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO RECALL. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 68,400.

NHTSA complaint #11258306 — an unverified report by a vehicle owner.

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TL* THE CONTACT OWNS A 2017 FORD FUSION HYBRID. WHILE DRIVING APPROXIMATELY 30 MPH, THE DRIVER'S SIDE PASSENGER DOOR BECAME UNHINGED WHILE THE VEHICLE WAS MAKING A TURN. THE CONTACT STATED THAT A CHILD WAS SEATED IN THE REAR SEAT WHEN THE FAILURE OCCURRED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE, BUT NO REMEDY WAS PROVIDED. THE DEALER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 64,991.

NHTSA complaint #11243770 — an unverified report by a vehicle owner.

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WHILE COMING OFF OF AN EXIT MY RIGHT FRONT PASSENGER DOOR FLEW OPEN AND I WAS ALMOST IN AN ACCIDENT BECAUSE IT FRIGHTENED ME AS ANOTHER CAR BEHIND ME HAD TO BRAKE AS WELL TO AVOID HITTING ME FROM THE BACK. I READ UP ON THIS CAR AND THERE IS INFORMATION STATIN THE THERE ARE PROBLEMS WITH THE DOOR LOCK/LATCHES WHERE YOU THINK YOUR DOOR IS LOCK AND IT IS NOT. NOW I TRY YO CLOSE IT, THE DOOR WILL NOT LOCK AT ALL. I DID NOT SEE A RECALL ON MY VIN BUT I NOT HAVE TO CONTACT FORD BECAUSE THERE IS INFORMATION ALL OVER THE INTERNET STATING THAT IS A KNOW FACT TO HAPPEN ON THE 2013 AND I BELIEVE THE 2014 MODELS. I ALSO HAVE AN ISSUE WHERE THE SYNC WITH MY FORD DOES NOT WORK CORRECTLY. I AM UNABLE TO USE TOUCHSCREEN BECAUSE WHEN I DUE I GET AN ERROR MESSAGE POPS UP ON THE SCREEN SAYING SOMETHING ABOUT THE USB AND POWER SOURCE AND DOES NOT ALLOW ME TO DO ANYTHING ELSE. I LITERALLY HAVE TO TURN OFF AND RESTART MY SCREEN.

NHTSA complaint #11228541 — an unverified report by a vehicle owner.

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VEHICLE WAS STATIONARY, I CLOSED THE FRONT DRIVER DOOR AND THE LATCH BROKE AND THE DOOR WOULD NOT STAY CLOSED. I HAD TO PHYSICALLY HOLD THE DOOR SHUT WHILE DRIVING UNTIL IT WAS REPAIRED AT A COST OF OVER 400 DOLLARS. I NOTICED THIS PART HAS BEEN RECALLED ON THE 2013 AND 2014 MODELS. ANY CHANCE THAT THE 2011 MODELS WILL BE INCLUDED IN THIS RECALL?

NHTSA complaint #11207315 — an unverified report by a vehicle owner.

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FRONT DRIVER'S DOOR FAILED TO LATCH. THERE IS NO WAY TO SECURE THE DOOR CLOSED. THIS IS A LIFE-THREATENING DRIVING SAFETY ISSUE AND THEFT ISSUE THERE IS A RECALL ALREADY IN PLACE HOWEVER MY VIN FALLS OUT OF THE PREVIOUSLY ANNOUNCED RANGE. THE RECALL SHOULD BE REOPENED AND EXPANDED.

NHTSA complaint #11203700 — an unverified report by a vehicle owner.

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THE HOOD WILL NOT OPEN AND IT IS JAMMED AND NOTHING WAS WRONG WITH IT BEFORE, THE PIECES ARE CHEAP AND THEY SHOULDN'T BREAK LIKE THAT

NHTSA complaint #11171711 — an unverified report by a vehicle owner.

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BACK PASSENGER DOOR HINGE RUSTED AND JUST FELL APART. FORD SAID TO JUST LEAVE IT SINCE WE DON'T USE THAT DOOR VERY MUCH AT ALL.

NHTSA complaint #11165039 — an unverified report by a vehicle owner.

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TL* THE CONTACT OWNS A 2014 FORD FUSION HYBRID. WHILE ACCELERATING FROM A STOP, THE CONTACT HEARD A THUMPING NOISE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DETERMINED THAT ALL THREE MOTOR MOUNTS WERE DAMAGED AND NEEDED REPLACEMENT. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE DEALER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 72,000. *TT

NHTSA complaint #11152010 — an unverified report by a vehicle owner.

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3 YEARS AGO-BATTERY FAILED AND COULD NOT EXIT THE VEHICLE AT ALL, NO WARNING. 2 YEARS AGO-PLASTIC PIECE IN DOOR WHICH ALLOWS THE MANUAL DOOR OPENER TO WORK BROKE, COULD NOT EXIT DRIVER SIDE DOOR. 3 YEARS AGO - ACCELERATOR STOPPED WORKING ON HIGHWAY, FINALLY PULLED OVER AND RESTARTED CAR AND IT WORKED - DEALER SAID COULD NOT FIND PROBLEM. ROCKER PANELS RUSTED OUT AFTER 6 YEARS - GARAGED INDOORS. HEATING SYSTEM FAILED - IT TOOK 1.5 MONTHS TO OBTAIN PARTS AND FIX VEHICLE, I WENT TO COLONIAL FORD 5 TIMES (AND HOUR EACH WAY) BECAUSE THEY SAID IT WAS FIXED 5 TIMES IN THE 1.5 MONTHS. 2018-10-25 - CHECK BRAKE SYSTEM LIGHT CAME ON - NO BRAKES GOING 65 MPH DOWN A HIGHWAY HILL FOR 5 MINUTES. POLICE GUIDED TO A HALT, RESTARTED CAR AND BRAKES WORKED. MADE IT HOME. BRAKES FAILED 3 TIMES THE NEXT DAY. FORD SAID THEY COULD NOT LOOK AT THE VEHICLE FOR 3 WEEKS BECAUSE THEY WERE SO BUSY SO I HAD TO RENT A VEHICLE. $1750 TO REPLACE BRAKE SENSORS WHICH THEY SAID COULD NOT COMMUNICATE WITH THE BRAKES.?? FIRST TIME FORD HAS BEEN ABLE TO DIAGNOSE SYSTEM.

NHTSA complaint #11143409 — an unverified report by a vehicle owner.

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

NHTSA complaint #11120889 — an unverified report by a vehicle owner.

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"FORD DOOR LATCH RECALL" - HAVING ISSUES WITH DOOR LATCHES FOR MY FORD FUSION HYBRID THAT WERE REPLACED DURING A RECALL (BY ANOTHER DEALER). ISSUES HAVE STARTED SINCE THE RECALL, WITH EXCESSIVE VIBRATION OF THE DOORS, DOOR AJAR INDICATOR COMING ON DURING MOTION AND LATEST REAR PASSENGER DOOR NOT CLOSING , WHICH HAVE BEEN BROUGHT UP WITH MY CURRENT DEALER I HAVE BEEN WORKING (WITH FORD THRU) MY CURRENT DEALER FOR A NUMBER OF MONTHS AND FINALLY HAD THE FRONT PASSENGER DOOR LATCH CHANGED A COUPLE OF MONTHS BACK BECAUSE OF EXCESSIVE DOOR VIBRATION AND DOOR AJAR INDICATOR COMING ON COUPLE OF WEEKS BACK THE RIGHT REAR DOOR FLEW OPEN DURING A TURN, BUT I IGNORED IT THINKING THE DOOR WAS NOT SHUT PROPERLY, STOPPED THE CAR SAFELY AT THE SIDE OF THE ROAD AND HAD THE DOOR CLOSED. LAST WEEKEND REAR RIGHT PASSENGER DOOR FAILED TO CLOSE AND HAS REMAINED "UN-CLOSABLE" SINCE, I HAD TO TIE DOOR IN WITH SEATBELTS AND LIMP THE CAR BACK HOME. WENT TO THE DEALER TODAY AND WAS TOLD BY THEM THAT DOOR LATCH NEEDS TO BE REPLACED AND THE COST OF PARTS AND LABOR WILL NOT BE COVERED AS THE RECALL WAS PAST WARRANTY (1 YEAR). CALLED FORD CUSTOMER SUPPORT AND WAS TOLD THE SAME. I NOW HAVE CONCERNS OF THE SIMILAR ISSUES OCCURRING ON THE OTHER DOORS AND THE SAFETY OF THE VEHICLE AS A WHOLE.

NHTSA complaint #11033951 — an unverified report by a vehicle owner.

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WHEN THE BATTERY INSTANTLY DIED, I WAS LOCKED IN THE CAR AND HAD TO WAIT TILL THE BATTERY BUILT UP BEFORE I COULD REMOVE MYSELF FROM THE CAR. THE DOORS WOULD NOT OPEN. RECENTLY, I COULD NOT GET OUT OF THE DRIVERS SIDE DOOR BECAUSE THE LATCH INSIDE WOULD NOT OPEN THE DOOR, I HAD TO ROLL DOWN THE WINDOW AND REACH OUT TO OPEN THE DOOR. THE MECHANIC CALLED FORD AND THEY SAID THEY HAD MANY PROBLEMS WITH THE PLASTIC PIN IN THE LATCH BREAKING IN MANY OF THE VEHICLES AND COMMONLY HAVE TO BE REPLACED. THIS IS UNACCEPTABLE IN CASE OF AN EMERGENCY.

NHTSA complaint #10994264 — an unverified report by a vehicle owner.

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RECALLS NOT DONE AFTER NUMEROUS DEALER VISITS

NHTSA complaint #10991970 — an unverified report by a vehicle owner.

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DOOR LATCHES WERE RECALLED AND REPLACED MARCH 2016, DRIVER SIDE DOOR LATCH THEN FAILED BEGINNING OF APRIL 2017 (ONE YEAR AND ONE WEEK AFTER THEY WERE REPLACED). IT APPEARS FORD'S FIX TO THE ORIGINAL RECALL WAS NOT A GOOD ONE. BECAUSE IT WAS MORE THAN ONE YEAR PAST THE REPLACEMENT, I WAS MADE TO PAY FOR THIS.

NHTSA complaint #10980052 — an unverified report by a vehicle owner.

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THE DRIVER SIDE DOOR LATCH DOESN'T WORK CORRECTLY. I HAVE TO PULL ON THE DOOR AND IT TAKE ME ABOUT 5 MINUTE FOR THE DOOR TO LOCK. I'M HAVING TO GO THROUGH THE PASSENGER SIDE DOOR TO GET IN MY CAR. THE DOOR HAS OPEN SLIGHTLY WHEN I AM DRIVING. MY CAR IS NOT PART OF THE RECALL OF 2015 BUT THE PART TO FIX IS GOING ON 3 WEEKS IN BACK ORDER.

NHTSA complaint #10978812 — an unverified report by a vehicle owner.