25 of the
1,580 complaints filed about the Ford Fusion Hybrid
are about the seat belts —
2% of everything owners reported.
The worst model year for it is 2013.
I was driving on a slushy road and it was snowing. I received a warning that the pre-collision assist was unavailable. Another light also lit up saying there was no traction. The car veered toward the concrete barrier next to me and I couldn't turn the wheel. The brakes also did not work. I slammed into the concrete barrier at about 55 mph and began spinning back across the interstate and stopped next to a guardrail. When I hit the concrete barrier, my seatbelt didn't catch and my whole body slid forward into the steering wheel, dashboard, and windshield. My face hit the windshield. The airbags never inflated.
NHTSA complaint #11642377 — an unverified report by a vehicle owner.
On or about January 2023, I noticed the airbag light come on my vehicle's dashboard. I didn't notice anything else that may have suggested what was wrong or what caused the light to come on. On February 6, 2023, I took the car to a Ford dealership to be inspected (the car had less than 60,000 miles and was about 6 years old at the time). After an inspection, I was told that the "Restraint Control Module" (RCM) had failed and that the part I needed was on national backorder. I asked the sales person if this meant that my airbags wouldn't deploy in an accident. His answer was unclear, and he said that "the airbags would at least not deploy unintentionally". On May 6, 2023, I was involved in an accident and the airbags did NOT deploy. I am unsure if there was enough force during the accident that would have caused the airbags to deploy, or whether they should have deployed but did not due to the bad RCM component. Today, May 17, 2023, my car is currently being repaired at an auto body shop. I called Ford's customer service because I am concerned about driving with potentially non-working airbags. I was told that the part I need (HS7Z14B321H) is still on national backorder and may take at least two more months to be back in stock. Ford recommended filing a report with NHTSA. I feel that the car is not safe to drive and I am concerned for the safety of myself and passengers. Please let me know if you have any additional questions or recommend any solutions to resolve this situation. Thank you for your time.
NHTSA complaint #11522539 — an unverified report by a vehicle owner.
The contact owns a 2013 Ford Fusion Hybrid. The contact stated that the driver’s side seat belt retractor failed to extend. The contact stated no warning light was illuminated. The contact called the local dealer and made them aware of the failure. The vehicle was not diagnosed or repaired. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 16V875000 (Seat Belts) however, the VIN was not included. The manufacturer had been informed of the failure. The failure mileage was approximately 45,000.
NHTSA complaint #11469321 — an unverified report by a vehicle owner.
Driver front seat belt locks into position making it difficult to pull out. It also gets locked once the seatbelt is in place. This is an ongoing problem and happens whether the vehicle is on or off.
NHTSA complaint #11456008 — an unverified report by a vehicle owner.
I WAS DRIVING ON THE FREEWAY AND GOT INTO A CAR ACCIDENT, I WAS GOING 60MPH AND WAS ONLY ABLE TO SLOW DOWN TO 40MPH. MY AIRBAGS DIDN'T EVEN GO OFF WITH SUCH A BIG IMPACT AND REAR ENDING SOMEONE, AND MY SEATBELT DIDN'T LOCK UNTIL AFTER I FLEW FORWARD HITTING THE STEERING WHEEL.
NHTSA complaint #11364462 — an unverified report by a vehicle owner.
I WAS IN A CAR ACCIDENT THAT ULTIMATELY TOTALED THE CAR. THE AIRBAG UNDER THE DRIVER SIDE DASH CAME OUT BUT THE AIRBAG IN THE STEERING WHEEL DID NOT COME OUT NOR DID THE SEATBELT LOCK. MY HEAD AND FACE HIT THE WINDSHIELD LEAVING ME WITH INJURIES TO MY FACE AND NOSE AND I HAD INJURIES ON THE ENTIRE LEFT SIDE OF MY BODY. I WAS GOING 45 MPH AND FELL ASLEEP AT THE WHEEL. I VEERED OFF INTO A DITCH AND HIT THE OTHER SIDE OF IT. *TR*DT
NHTSA complaint #11331076 — an unverified report by a vehicle owner.
I GOT INTO AN ACCIDENT ON THE HIGHWAY, DEAR RAN IN FRONT OF ME, HIT DEER CAR LOST CONTROL AND WENT INTO A DITCH, HITTING A TREE. MY AIR BAG DIDN'T DEPLOY AND MY SEATBELT DIDN'T LOCK UP. AFTER I GOT AN ALERT ON MY PHONE SAYING IT WAS FAULTY. SUFFERING WITH NECK AND BACK INJURIES.*DT*JB
NHTSA complaint #11326238 — an unverified report by a vehicle owner.
PASSENGER REAR SEAT BELT LATCH NOT ALLOWING SEATBELT TO LATCH, HAVE TO TRY SEVERAL TIMES BEFORE LATCH WILL WORK, THIS IS USUALLY WHEN THE VEHICLE IS PARKED AND NOT IN MOTION
NHTSA complaint #11315727 — an unverified report by a vehicle owner.
WHEN I PUT THE BACK SEATS DOWN TO CARRY ITEMS THE BACK SEAT WILL NOT GO BACK IN PLACE. YOU HAVE TO TAKE THE BOTTOM SEAT OUT AND REMOVE THE CENTER SEATBELT BOLT WHICH IS ATTACHED TO THE FRAME AND RELEASE THE PRESSURE ONCE YOU DO THIS THE RETURNS TO A NORMAL POSITION IT IS A SAFETY ISSUE. THE MIDDLE SEAT BELT RETRACTOR SEEMS DEFECTIVE. IT WAS STATIONARY
NHTSA complaint #11208356 — an unverified report by a vehicle owner.
VEHICLE WAS INVOLVED IN AN ACCIDENT ON APRIL 10, 2019. THE SEATBELT CAME LOOSE AT THE METAL CABLE. ALL OTHER 2015 FORD FUSIONS HAVE HAD RECALLS FOR THE SAME ISSUE. THE RECALL SHOULD BE EXPANDED TO INCLUDE FUSION HYBRID. THE VEHICLE WAS IN MOTION AND TURNING. *DT PHOTOS ATTACHED
NHTSA complaint #11196119 — an unverified report by a vehicle owner.
IN MID-FEBRUARY 2018, AFTER JUST OVER 1 MONTH OF OWNERSHIP AND WITH 939 MILES ON THE VEHICLE, THE FRONT PASSENGER SEAT BELT BECAME LOCKED WHILE NOT IN USE. THE SEATBELT WAS LOCKED NOT IN USE UNABLE TO BE USED. THIS WAS DISCOVERED WHILE THE VEHICLE WAS PARKED IN AN OUTDOOR PARKING SPACE AT THE OWNER'S HOME. THE VEHICLE HAD NOT BEEN INVOLVED IN ANY COLLISIONS. THE SEATBELT AND PRE-TENSIONING SYSTEM WAS REPLACED BY THE DEALERSHIP UNDER WARRENTY.
NHTSA complaint #11085081 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2013 FORD FUSION HYBRID. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V875000 (SEAT BELTS) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER (RIVERTOWN FORD, 1680 WHITTLESEY RD, COLUMBUS, GA 31904, (706) 653-7420) WAS UNABLE TO VERIFY WHEN THE PARTS WOULD BE SUPPLIED FROM THE MANUFACTURER. THE MANUFACTURER WAS NOTIFIED. THE CONTACT WAS NOT EXPERIENCING A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
NHTSA complaint #11076540 — an unverified report by a vehicle owner.
TILTING THE BACK SEAT FORWARD MAKES THE MIDDLE SEAT BELT LOCK UP, PREVENTING THE SEAT FROM GOING BACK UP. THE ONLY RECOURSE BEING TO CUT THE SEAT BELT. OR UNBOLT THE SEAT BELT ASSEMBLY. BOTH OF WHICH ARE SAFETY CONCERNS. YOUTUBE IS FILLED WITH WORKAROUNDS FOR THIS ISSUE. WHICH INCLUDE HAVING THE SEATBELT LOCKED INTO THE CLIP ALWAYS. AND USING THAT SLACK TO BRING THE SEAT BACK UP WHEN IT GETS STUCK.
NHTSA complaint #11033900 — an unverified report by a vehicle owner.
FORD FUSION. CONSUMER WRITES IN REGARDS TO FAILURE TO REMEDY RECALL 16V-875/17V-210 DEFECT WITHIN A REASONABLE TIME FRAME. CONSUMER HAS ANOTHER VEHICLE CORRESPONDENCE IN ARTEMIS. *LD UPDATED 07/06/2017
NHTSA complaint #11001035 — an unverified report by a vehicle owner.
FRONT SEATBELT PRETENSIONER 16S42 - AFTER HAVING THE FLEET VEHICLE SERVICED, I WAS GIVEN THE INVOICE TO SIGN. I ASKED THE CSR IF THE RECALL HAD BEEN FIXED IN ADDITION TO THE VEHICLE BEING SERVICE, WAS INFORMED THAT THEY WERE NOT GOING TO REPAIR THE RECALL UNTIL IT FAILED. I WAS THEN INFORMED THAT THERE HAVE BEEN A LOT OF REQUESTS FOR THE RECALL AND THEY DID NOT HAVE THE PART TO COMPLETE THE REPAIR. WE WALKED AWAY THINKING THAT'S WEIRD THAT SHE SAID THAT. IN CHECKING THE RECEIPT, THERE IS NO LISTING OF CHECKING FOR RECALLS, EVEN AFTER I HAD REQUESTED IT WHEN I MADE THE APPOINTMENT.
NHTSA complaint #11001788 — an unverified report by a vehicle owner.
THERE HAS BEEN A RECALL ON MY VEHICLE FOR 6 MONTHS, YET THERE IS STILL NO FIX IN THE NEAR FUTURE. I AM DRIVING AROUND IN A SAFETY-COMPROMISED VEHICLE EVERY DAY. I WOULD LIKE TO FIND OUT MY OPTIONS, AS COMPANIES ARE SUPPOSED TO FIX RECALLS IN A TIMELY MANNER. IT HAS BEEN HALF A YEAR THAT I HAVE HAD TO FEEL UNSAFE.
NHTSA complaint #10969460 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2013 FORD FUSION HYBRID. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V875000 (SEAT BELTS). THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS AWARE OF THE ISSUE. THE CONTACT WAS ADVISED BY THE MANUFACTURER TO DRIVE THE VEHICLE AT HER DISCRETION, BUT THEY WOULD NOT BE LIABLE FOR THE SAFETY RISK. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
NHTSA complaint #10947825 — an unverified report by a vehicle owner.