28 of the
1,580 complaints filed about the Ford Fusion Hybrid
are about the wheels —
2% of everything owners reported.
The worst model year for it is 2018.
In for a normal oil change and tire rotation. The lug nuts were swollen and had to be broke off and replaced. with the same one that were on my car. I did not no Ford had a lug nut problem until then. To find out that some people had to have cars towed because of the tire not being able to come off. It is a saftey hazard. Ford know this and keeps making these lug nuts. Saying to replace every 50,000 miles at 160 dollars. this is crazy. I am sure there are many people who do not even know till it is too late. They should come up with a different design and replace them all. I travel 80 miles a day, and i rotate every 5,000 miles. i will be replacing them way too may times at this rate. this is unecessary.
NHTSA complaint #11578486 — an unverified report by a vehicle owner.
In for a normal oil change and tire rotation. The lug nuts were swollen and had to be broke off and replaced. with the same one that were on my car. I did not no Ford had a lug nut problem until then. To find out that some people had to have cars towed because of the tire not being able to come off. It is a saftey hazard. Ford know this and keeps making these lug nuts. Saying to replace every 50,000 miles at 160 dollars. this is crazy. I am sure there are many people who do not even know till it is too late. They should come up with a different design and replace them all. I travel 80 miles a day, and i rotate every 5,000 miles. i will be replacing them way too may times at this rate. this is unecessary.
NHTSA complaint #11578486 — an unverified report by a vehicle owner.
I recently had to replace all of the lug nuts on this car due to swelling. Ford said they were all faulty. There were no warnings about the problem. It was noticed in a routine service appointment. I was informed the risk could be that I would not be able to remove them if I experienced a flat tire, and therefore be left stranded.
NHTSA complaint #11574399 — an unverified report by a vehicle owner.
I recently had to replace all of the lug nuts on this car due to swelling. Ford said they were all faulty. There were no warnings about the problem. It was noticed in a routine service appointment. I was informed the risk could be that I would not be able to remove them if I experienced a flat tire, and therefore be left stranded.
NHTSA complaint #11574399 — an unverified report by a vehicle owner.
The lug nuts on the wheels swell nd tcannot be removed. This, in turn, causes an extreme danger when trying to change a flat tire on the side of the road.
NHTSA complaint #11532094 — an unverified report by a vehicle owner.
Swolen Wheel Lug Nuts (all wheels) had to be replaced to rotate tires and check brakes properly during routine maintence at a cost of $321.29 at Lindsay Ford if Wheaton, MD
NHTSA complaint #11525013 — an unverified report by a vehicle owner.
The contact owns a 2017 Ford Fusion. The contact stated that while the vehicle was being serviced at the dealer, the dealer was unable to rotate the tires due to swollen lug nuts. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 49,000.
NHTSA complaint #11503215 — an unverified report by a vehicle owner.
I always have my tires rotated at every oil change. This particular time (6/18/2022) the Service Manager (Steve) stated that I needed to replace my wheel nuts because of them swollen and he was afraid that if he takes off the wheels, they might not go back on or if I needed to remove the wheels on a roadside emergency that the wrench that comes with the car would not fit. He stipulated that this is happening more and more and it should be on a recall. We had to pay $9/nut (x20) to replace something that is "obviously" a Ford suppler issue and not the end user. Get this the program, get these recalled and get a better substitution.
NHTSA complaint #11470104 — an unverified report by a vehicle owner.
Went in for a oil change and tire rotation service writer came to tell me lug nuts were distorted and needed to be replaced.He also informed me that Ford was aware of this and they change a lot of lug nuts during the week. There should be a recall if it is a safety hazard. There are no warning lights to tell you you lug nuts are distorted and could cause a safety hazard. When you go in for routine maintenance it is a problem when they can't get the tires off your car because of defective lug nuts.
NHTSA complaint #11465316 — an unverified report by a vehicle owner.
Took car in for service. The technician said my lug nuts are swollen. Wanted $180.00 to replace. Ford service technician said it was due to Ford using a 2 peice lug nut.
NHTSA complaint #11453521 — an unverified report by a vehicle owner.
MY vehicle gets the tires rotated every 5,000 miles it has 55,000 miles in it the last time they rotated my tires they said the all 2 piece lug nuts will have to be replaced , I'm 75 years old and have worked on all my vehicles and never have I replaced all the lug nuts, I understand this has been happening to many ford products , I hope there is going to be a recall this becomes very expensive if they cannot remove the lug nuts with the impact tool .
NHTSA complaint #11442649 — an unverified report by a vehicle owner.
Ford made defective wheel lug nuts. I noticed a nail in my tire & decided to get a new set of tires. The tire shop could not remove the tires because the lug nuts were swollen. Depending on where I am this could be safety issue. I called Ford customer care 3 times (2 hang ups by their reps) and a local dealer. All of them could could care less about the defect.
NHTSA complaint #11422831 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2015 FORD FUSION HYBRID. THE CONTACT STATED THAT IT WAS DISCOVERED THAT THE LUG NUTS WERE SWOLLEN AND WEAK. THE CONTACT STATED THAT THE FAILURE EXISTED AND THAT THE TIRES HAD TO BE REPLACED FOUR TIMES. THE TIRE DEALER STATED THAT THE CONTACT NEEDED TO BRING IN A NEW SET OF LUG NUTS TO REPLACE THE DEFECTIVE SET WHEN THE TIRES WERE REPLACED. FELIX SABATES FORD (7601 SOUTH BLVD, CHARLOTTE, NC 28273, (704) 552-2760) STATED THAT THE LUG NUTS HAD A CAP THAT WAS WELDED ON THE TOP LUG NUTS THEMSELVES THAT WAS SWOLLEN CAUSING THE DEFECT. THE MANUFACTURER WAS CONTACTED AND PROVIDED THE CONTACT A CASE NUMBER. THE FAILURE MILEAGE WAS 61,000.
NHTSA complaint #11360867 — an unverified report by a vehicle owner.
TOLD BY TIM SHORT FORD DEALERSHIP THEY COULD NOT ROTATE TIRES BECAUSE OF SWOLLEN LUG NUTS ON 2017 FORD FUSION HYBRID. FORD DOES NOT REPLACE DEFECTED LUG NUTS UNLESS I PAY. IF I GET A FLAT ON THE ROAD I WILL BE STRANDED. IN THE RIGHT PLACE IT CAN BE LIFE THREATING IF YOU HAVE AN EMERGENCE.
NHTSA complaint #11255342 — an unverified report by a vehicle owner.
MY DASH WARNING LIGHTS FOR THE BRAKE SYSTEM, ADVANCED TRACTION CONTROL, BRAKE FAILURE, AND CHECK ENGINE LIGHT CAME ON ALL OF A SUDDEN AND MY BRAKE PEDAL WENT STRAIGHT TO THE FLOOR WHEN I WAS COMING TO A STOP... ALMOST CAUSING AN ACCIDENT. MY BRAKE PADS AND ROTORS ARE ALL IN GOOD SHAPE. MY TIRES ARE IN GREAT SHAPE AS WELL. THERE WAS NO WARNING BEFORE THE PEDAL WENT STRAIGHT TO THE FLOOR.
NHTSA complaint #11231854 — an unverified report by a vehicle owner.
THE RIMS AND MICHELIN ENERGY SAVERS TIRES ARE UNSAFE; TWICE I HAVE TO REPLACE DUE TO SIMPLE ISSUES SUCH AS BUMPING SLIDING OVER THE MEDIAN AT SLOW SPEED AND BACKING UP, TO GET OFF FROM IT. THE LOW PROFILE AND SKINNY WALLS, NO SPARE FOR HYBRID, ARE UNSAFE!
NHTSA complaint #11222445 — an unverified report by a vehicle owner.
THESE LOW PROFILE TIRES AND RIMS ARE TERRIBLE. I BARELY HAVE 35,000 MILES ON THIS VEHICLE AND I'VE HAD TO REPLACE 3 TIRES DUE TO HITTING A POTHOLE OR ROADWORK. IT CAN'T WITHSTAND REGULAR WARE AND TEAR! THIS VEHICLE HAS COST ME MORE MONEY AND TIME WASTED FROM ALL THE RECALLS, THE LIFTING OF THE WINDSHIELD AND PAINT LIFTING OFF THE FRONT HOOD.
NHTSA complaint #11176236 — an unverified report by a vehicle owner.
THE CAR'S CHROME LUG NUTS ARE ACTUALLY CHROME CAPS OVER THE STEEL LUG NUTS AND THEY WERE ALL SWOLLEN UP TO THE POINT TWO TIRE SHOPS COULD NOT TAKE THEM OFF WITHOUT DAMAGING THEM IN AUTUMN OF 2017. ON JANUARY 29, 2018 I BOUGHT 20 ONE PIECE CHROME LUG NUTS FROM THE AUTO ZONE STORE FOR $60.90 AS DEWEY FORD SAID FORD DOES NOT HAVE ONE PIECE AVAILABLE, THEN WROTE FORD MOTOR CO. A LETTER ASKING FOR REIMBURSEMENT.I ALSO TOLD THEM I HAD ALREADY REPLACED EIGHT CAPPED NUTS ON 7/29/2016. FORD DENIED PAYMENT CLAIMING IT TO BE A MAINTENANCE ITEM. I PAID $34.24 FOR REPLACEMENT CAPPED NUTS WHICH I DID NOT MAKE A MONETARY CLAIM IN THE LETTER BUT I DO WANT THEM TO PAY ME BACK FOR THOSE ALSO. I AM CLAIMING FORD KNEW THE CAPPED NUTS ARE AN ONGOING PROBLEM AND I NEED TO BE PAID $95.14. I DO HAVE THE BAD LUG NUTS WHICH THEY OR YOU MAY EXAMINE IF WISHED TO DO.
NHTSA complaint #11078816 — an unverified report by a vehicle owner.