2014 Ford Fusion acceleration problems

VEHICLE SPEED CONTROL

The contact owns a 2014 Ford Fusion. The contact stated that while the vehicle was parked and occupied, the contact’s daughter attempted to turn off the vehicle, and the brake lights remained illuminated. Additionally, while depressing the accelerator pedal, the vehicle decelerated unintentionally while driving to the residence with smoke coming from the vehicle. The contact stated that an independent mechanic was contacted. The vehicle was taken to be diagnosed, and it was determined that the brake switch needed to be replaced. The vehicle was then towed back to the independent mechanic, and the contact was informed that all four brakes had seized. The brakes were unlocked, and the brake switch was replaced. The contact stated that the failure had occurred twice. The manufacturer was not notified of the failure. The approximate failure mileage was 200,000.

NHTSA complaint #11695426 — an unverified report by a vehicle owner.

VEHICLE SPEED CONTROL

Was driving when the car started to accelerate by itself. Revved up to higher rpm’s. I put the car in neutral when a safety warning message showed on the screen saying, stop safely now. With a red triangle with an exclamation point in the center. I turned the car off and started it again. As soon as the engine kicked in, it started to accelerate on its own again. Stopped again and let it sit for a bit, started it up again and let it gradually accelerate on its own(didn’t push down on the gas pedal)- didn’t seem to accelerate correctly after that. Car is now sitting.

NHTSA complaint #11467523 — an unverified report by a vehicle owner.

VEHICLE SPEED CONTROL

I WAS MERGING INTO THE LEFT LANE TO TAKE A 30FT ROUNDABOUT AT 20-25 MPH AND MID CIRCLE THE CARS POWER STEERING CUT OFF, PULLING CAR TO THE OUTSIDE MEDIAN. WARNING LIGHTS CAME ON, LOSS OF TRACTION CONTROLS AND SOMETHING TO DO WITH HILL PARKING.

NHTSA complaint #11403933 — an unverified report by a vehicle owner.

VEHICLE SPEED CONTROL

WHEN THE ENGINE GETS TO A WARM TEMPERATURE AND THEN SHUT OFF AND LEFT FOR 10 OR SO MINUTES, WHEN THE ENGINE IS RESTARTED, PUT IT DRIVE, WITHIN SEVERAL SECONDS (15 SECONDS TO 120 SECONDS) IT WILL BEGIN SHUTTERING AND DIE WHILE DRIVING. RESTARTING THE ENGINE AFTER IT QUITS (WHICH TAKES ABOUT 2 SECONDS, LONGER THAN NORMAL) WILL START AND WILL AGAIN DIE WHEN BEGINNING TO DRIVE. I HAVE BEEN EXPERIENCING THIS ISSUE FOR ABOUT 5-6 MONTHS ON MY FORD WITH +/- 66K MILES. THE ISSUE IS GETTING WORSE AND MUCH MORE FREQUENT. NO CHECK ENGINE LIGHT OR DIAGNOSTIC CODES ARE PRESENT. I HAVE EXPERIENCED THIS ISSUE MULTIPLE TIMES WHEN TURNING ONTO A BUSY ROAD AND IT IS BECOMING MORE AND MORE OF A SAFETY CONCERN. I DO NOT EXPERIENCE THIS ISSUE FOLLOWING A COLD ENGINE START.

NHTSA complaint #11339897 — an unverified report by a vehicle owner.

VEHICLE SPEED CONTROL

THE STEERING GEAR BOLTS AND INNER STEERING GEARBOX ON MY 2014 FORD FUSION ARE VISIBLY CORRODED. THE CORROSION ON THE STEERING YOUR BOLTS CAUSE THE BOLTS TO SNAP AND HEALTH IN CAUSED THE STEERING GEARBOX TWO SEPARATE. THERE SHOULD BE NO CORROSION ON THE INSIDE OF THE STEERING GEARBOX SINCE THE STEERING GEARBOX IS SUPPOSED TO BE A SEALED IN IT. I CONTACTED FORD MOTOR COMPANY ON MAY 20, 2020 TO ASK THEM TO ADD MY VEHICLE TO THE RECALL LIST FOR THE STEERING GEARBOX THE FORD MOTOR COMPANY REPRESENTATIVE WHO I WAS SPEAKING WITH TOLD ME MY CAR HAS BEEN SERVICED FOR THE RECALL IN OCTOBER 2018 HOWEVER MY CAR STILL HAVE THE ORIGINAL BOLTS TO ASK THEM TO ADD MY VEHICLE TO THE RECALL LIST FOR THE STEERING GEAR BOLT THE FORD MOTOR COMPANY REPRESENTATIVE WHO I WAS SPEAKING WITH TOLD ME MY CAR HAD BEEN SERVICED FOR THE RECALL IN OCTOBER 2018 HOWEVER MY CAR STILL HAS THE ORIGINAL ALUMINUM TORQUE BIT HEAD BOLTS WHEN THE BOLTS SNAPPED IN MARCH 2020, I WAS INFORMED THAT THE RECALL SHOULD HAVE REPLACE THE BOLTS WITH HEX HEAD BOLTS. I TOOK A LOT OF PICTURES AND I HAVE VIDEOS STORED ON MY MOBILE PHONE SHOWING THE DAMAGES TO MY VEHICLES STEERING GEARBOX AND THE STEERING GEAR BOLTS. FORD MOTOR COMPANY SAID THAT ALL THEY CAN DO IS NOTE THAT THE BOLTS HAVE SNAPPED BUT WOULD NOT TAKE FURTHER RESPONSIBILITY IN THE MATTER OF ISSUING RECALL OR REPAIRING THE CURRENT BROKEN PARTS IN MY STEERING GEAR MOTOR BOX UNIT. PLEASE INVESTIGATE THESE ISSUES OR ADD MY CAR TO THE RECALL LIST SO THAT THE NECESSARY REPAIRS CAN BE DONE WITHOUT COSTING MYSELF THOUSANDS OF DOLLARS FOR SOMETHING THAT SEEMS TO ME TO BE CLEARLY A RECALL ISSUE.

NHTSA complaint #11325548 — an unverified report by a vehicle owner.

VEHICLE SPEED CONTROL

TL* THE CONTACT OWNS A 2014 FORD FUSION. WHILE DRIVING, THE VEHICLE WOULD NOT IMMEDIATELY ACCELERATE WHEN DEPRESSING THE ACCELERATOR PEDAL. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE THROTTLE BODY WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. JIM TIDWELL FORD (2205 BARRETT LAKES BLVD, KENNESAW, GA) AND THE MANUFACTURER WERE CONTACTED. THE MANUFACTURER PROVIDED CASE NUMBER: CAS-25288711. THE FAILURE MILEAGE WAS 54,000.

NHTSA complaint #11292556 — an unverified report by a vehicle owner.

VEHICLE SPEED CONTROL

MY CHECK ENGINE LIGHT CAME ON I HAD CAR TOWED TO FORD DEALERSHIP WAS TOLD THAT COOLANT SEEPED I TO MY ENGINE THIS WAS A RECALL BUT MY CARS BIN WAS NOT INCLUDED I WAS TOLD I OWED 7000 TO HAVE IT FIXED. I WILL OWE 10.000 ON LOAN. I PULLED OVER AND HAD CAR TOWED TO DEALERSHIP. WHEN I HAD MY OIL CHANGED I WAS TOLD MY CAR NEEDED COOLANT IT WAS EMPTY. WE ADDED COOLANT. THERE WAS NO COOLANT LEAKING FROM MY CAR

NHTSA complaint #11287987 — an unverified report by a vehicle owner.

VEHICLE SPEED CONTROL

STEERING WHEELS LOOKS WHILE ON DRIVE AND ALL TRACK CONTROL LIGHTS LIGHT UP MAKING IT HARD TO CONTROL THE WHEEL. IT ALSO SLOWS THE CAR DOWN.

NHTSA complaint #11280613 — an unverified report by a vehicle owner.

VEHICLE SPEED CONTROL

I HAVE LOST ABILITY TO ACCELERATE WHILE DRIVING ON HIGHWAY AND VEHICLE WOULD NOT GO ABOVE 40 MPH ON I-20, A 70MPH ROAD SYSTEM, CAR JOLTS OR JUMPS EVEN WITHOUT FOOT ON ACCELERATOR SO THAT I HAVE NO CONTROL OVER THE CAR'S ACCELERATION. GAS GAUGE JUMPS WILDLY AND RANDOMLY FROM 22 MPG TO 99 MPG. BRAKE LIGHTS AND OTHER LIGHTING SYSTEMS REMAIN ON WHEN CAR IS COMPLETELY SHUT DOWN AND HEADLIGHTS AND INTERIOR LIGHTS ARE TURNED TO OFF POSITION. ADDITIONALLY, AFTER THE CAR IS IN PARK AND TURNED OFF, VEHICLE WILL JUMP FORWARD SEVERAL INCHES. SEVERAL ADDITIONAL INCONSISTENT LIGHT ISSUES WHEN CAR IS TURNED ON AND OFF. PASSENGER SEATBELT DOES NOT WORK. PROBLEMS BEGAN 2018 AND CONTINUE TO PRESENT DAY. LOCAL FORD DEALERSHIP UNCONCERNED AND UNHELPFUL IN PRIORITIZING THE REPAIRS AFTER MULTIPLE CALLS AND DIRECT DISCUSSION WITH SERVICE MANAGER.

NHTSA complaint #11245105 — an unverified report by a vehicle owner.

VEHICLE SPEED CONTROL

WHILE DRIVING CAR DOWN HIGHWAY AT APPROX 70 MPH, SUDDENLY THE BRAKES STOP FUNCTIONING NORMALY MAKING IT ALMOST IMPOSSIBLE TO STOP VEHICLE WITHOUT USING EMERGENCY BRAKE. ALSO EXPERIENCE EXTREME LOSS OF POWER MAKING IT DIFFICULT TO REACH A SPEED OF 35 MPH WITH PEDAL PUSHED TO FLOOR. FORD DEALERSHIP DIAGNOSED AS VACUUM PUMP. FORD VACUUM PUMP PURCHASED AND REPLACED. WITHIN 3 WEEKS EXACT SAME ISSUE AGAIN ON INTERSTATE. BRAKES NEARLY USELESS TO BRING CAR TO A STOP, LOSS OF POWER. HAD TO HAVE VEHICLE TOWED TO GET IT HOME. CALLED TO QUESTION WARRANTY ON FORD VACUUM PUMP - INFORMED VACUUM PUMP IS ON "NATIONAL BACKORDER" AND CAN'T EVEN BE GIVEN AN APPROXIMATE DATE AS TO WHEN A NEW PART WILL BE AVAILABLE. MAYBE IT'S TIME FOR A RECALL???

NHTSA complaint #11228288 — an unverified report by a vehicle owner.

VEHICLE SPEED CONTROL

CAR WILL HESITATE WHEN GOING DOWN A HILL AND THEN ACCELERATE,WHEN TRY TO ACCELERATE THE CAR WILL JERK AND HESITATE(2014, 2015, 2016 & 2017)..THE RPM DROPS DURING THESE INCIDENTS AND HAS REPORTED TO THE SERVICE DEPT AT CAPITAL FORD A FEW TIMES SINCE PURCHASED THE VEHICLE BRAND NEW IN 2014(2014,2015,2016,2017,2018). HAVE REPLACE LUG NUTS A FEW TIMES (FACTORY ISSUED) THEY KEEP SWELLING AND CRACKING(2016,2017& 2019). OIL LEAK BETWEEN THE ENGINE AND TRANSMISSION(6/1/19). DATES VARIES. PROBLEMS STILL EXIST AND ON GOING.

NHTSA complaint #11217734 — an unverified report by a vehicle owner.

VEHICLE SPEED CONTROL

TL* THE CONTACT OWNS A 2014 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE CRUISE CONTROL FAILED TO FUNCTION. AN UNKNOWN LOCAL DEALER WAS MADE AWARE OF THE FAILURE BUT WAS NOT ABLE TO ASSIST. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 50,000.

NHTSA complaint #11207340 — an unverified report by a vehicle owner.

VEHICLE SPEED CONTROL

MY CAR IS A 2014 FORD FUSION I PURCHASED AT THE DEALERSHIP 2 YEARS AGO. NEVER HAD A PROBLEM UNTIL RECENTLY. AFTER I TURN ON MY CAR AND SWITCH GEAR TO "DRIVE" MY CAR WILL SHUT DOWN WITHIN 20 FEET. I HAVE TO PARK THE CAR AND WAIT A FEW MINUTES AND TRY AGAIN; IT ALWAYS HAPPENS LATER ON DURING THE DAY WHEN DRIVING OFF A PARKING LOT. THE MAIN PROBLEM IS THAT THE "CHECK ENGINE" LIGHT NEVER COMES OF, BUT THERE IS CERTAINLY A PROBLEM WHEN THE CAR SHUTS DOWN ON IT'S OWN; IT NEVER SHUTS OFF WHILE DRIVING AT HIGH SPEED, BUT I AM TRULY CONCERN WITH THIS MATTER. I TOOK MY CAR TO THE DEALERSHIP TO GET TO THE BOTTOM OF THE PROBLEM. I WAS ADVISED IT WILL COST ME $110.00 FOR A DIAGNOSTIC, WHICH I PAID. I WAITED FOR 4 HOURS AND ACCORDING TO THE MECHANIC THE ANTIFREEZE IS MIXING WITH THE ENGINE OIL AND THAT'S WHAT CAUSE THE CAR TO STALL OCCASIONALLY AND THE COST OF REPAIR WILL BE $2,100.00. WHEN I CHECKED THE CAR ALONG WITH A PERSONAL MECHANIC THERE IS NO INDICATION OF ANYTHING MIXING WITH THE ENGINE OIL, THE OIL IS CLEAN IS NOT MILKY AND IT SMELLS FINE. BOTTOM LINE I AM NOT HAPPY WITH THE FACT THAT THERE IS NO RECALL FOR THIS SERIOUS ISSUE AND EVEN MORE SO THAT FORD DEALERSHIP WAS SO DISHONEST ABOUT THE CAR SYMPTOMS. NEEDLESS TO SAY I WILL NOT BUY A FORD AGAIN AND STILL DON'T KNOW WHAT'S WRONG WITH MY CAR

NHTSA complaint #11181534 — an unverified report by a vehicle owner.

VEHICLE SPEED CONTROL

HAVING PROBLEMS WITH CAR NOT GETTING UP TO SPEED

NHTSA complaint #11081173 — an unverified report by a vehicle owner.

VEHICLE SPEED CONTROL

HAD ISSUE WITH THE WATER PUMP GOING OUT - RECEIVED A QUICK COMPUTER WARNING STATING THAT THE CAR OVERHEATED; THEN ANOTHER COMPUTER WARNING LETTING ME KNOW THE CAR WOULD SWITCHED TO A VERY VERY LOW POWER-HAD NO WARNING. LUCKILY I WASN'T ON THE HIGHWAY WHEN THIS HAPPENED - I WAS LUCKY IF THE CAR WAS GOING 1 MILE/HOUR. WAS ON A 2 LANE CITY STREET. I WAS TURNING AROUND IN A RESTAURANT PARKING LOT - ONCE I GOT ON THE ROAD IT HAPPENED WITHIN SECONDS

NHTSA complaint #11010785 — an unverified report by a vehicle owner.

VEHICLE SPEED CONTROL

.I HAVE A 2014 FORD FUSION THAT HAS A TOTAL OF EIGHT SAFETY RECALLS. I HAVE ONLY RECEIVED ONE SAFETY NOTICE RECALL REGARDING THE PASSENGER FRONT SEATBELT FROM FORD MOTORS. THE NOTICE DID NOT STATE A TIMELINE INDICATING WHEN THE ISSUE WOULD BE RESOLVE. I CONTACT FORD MOTORS TO GET A TIMELINE AND WAS ADVISED BY A REPRESENTATIVE THAT FORD IS CURRENTLY WORKING ON THE RECALL AND DOESN'T HAVE ANY UPDATES. I STATED MY DISAPPOINTMENT AND CONCERNS WITH FORD MOTORS. I ALSO STRESS THAT MY FAMILY SAFETY IS BEING COMPROMISE BY RIDING IN AN UNSAFE CAR. SHE STATED TO ME 'THAT FORD CANNOT HELP ME WITH A HYPOTHETICAL SITUATION. FORD DOES NOT CARE ABOUT THE SAFETY OF ITS DRIVERS.

NHTSA complaint #10981292 — an unverified report by a vehicle owner.

VEHICLE SPEED CONTROL

THE O2 SENSOR HAS BURNT OUT, & HAS BEEN BURNT OUT FOR A WHILE. AFTER REFUELING AT ANY GAS STATION THE VEHICLE WILL NOT START UP IMMEDIATELY AFTER THE KEY IS TURNED. IT TAKES SEVERAL ATTEMPTS TO GET THE ENGINE TO RECIEVE FUEL & TO TURN OVER, AND EVEN THEN IT STRUGGLES TO START UP OR KEEP RUNNING. I HAVE TRIED DIFFERENT PATTERNS OF PRESSING THE GAS PEDAL, ALTERNATING PRESSURE & TIME WITHOUT FINDING A RELIABLE METHOD. THE VEHICLE HAS TURNED OFF IF I DO NOT KEEP THE MPH ABOVE 15MPH FOR AT LEAST 10 MINUTES, & IF I STOP FOR LONGER THAN 60SECONDS, IT SOMETIMES TURNS OFF. THIS HAS CAUSED ISSUES IN LIGHT TRAFFIC, ESPECIALLY WITH THE DIFFERENCE IN SPEED BETWEEN MY CAR SHUTTING OFF & COASTING, & CARS PASSING AT 25MPH OR GREATER. THE DEALERSHIP REFUSES TO ACKNOWLEDGE THAT THE O2 SENSOR HAS ISSUES, BUT MY PERSONAL MECHANIC HAD CONFIRMED THE ISSUE AFTER I HAD THE VEHICLE INSPECTED AT A BRANCH OF THE AUTOMOTIVE REPAIR CHAIN MIDAS. AFTER HAVING THE SENSOR REPLACED AT MEINEKE IN SEPT 2016, IT BURNT OUT AGAIN IN OCTOBER 2016. ATTACHED IS THE REPAIR RECIEPT WHICH WE FINALLY FOUND TODAY WHILE PACKING FOR OUR MOVE.

NHTSA complaint #10968157 — an unverified report by a vehicle owner.

VEHICLE SPEED CONTROL

I WAS EXITING A FREEWAY WHEN I EXPERIENCED MY FIRST PROBLEM. IN THE MIDDLE OF TRAFFIC, MY CAR SHUT OFF AND I LOST MOST FUNCTIONALITY OF THE VEHICLE. THE DASHBOARD DISPLAYED AN ALERT TRANSMISSION NOT IN PARK. I WAS DRIVING NORMALLY AND DID NOT PRESS ANY BUTTONS OR MAKE ANY ADJUSTMENTS TO THE GEARS. HE ONLY THING THAT WAS FUNCTIONING WAS THE BRAKES AND STEERING WHEEL, I HAD NO CONTROL OVER THE GAS. THE PROBLEM HAPPENED AGAIN THE NEXT DAY. I WAS SPEEDING UP TO GET ON TO THE FREEWAY WHEN MY CAR SHUT OFF AGAIN, DISPLAYING THE SAME MESSAGE. HOWEVER, THIS TIME, BECAUSE IT WAS NIGHT, THE LIGHTS POWERED OFF AND IT WAS DIFFICULT TO SEE WHAT WAS AHEAD OF ME. I TURNED ON MY HAZARDS AND WAS FORCED TO PULL OVER TO THE SIDE, PLACE THE CAR IN PARK AND RESTART THE IGNITION AND CONTINUE ON. I CALLED ABOUT THE ISSUE AS SOON AS THE FORD DEALERSHIP OPENED THE NEXT DAY. THEY TOLD ME TO BRING IT RIGHT IN. HOWEVER, THE PROBLEM HAPPENED AGAIN BEFORE I HAD A CHANCE TO BRING IT IN. I WAS DRIVING ON THE FREEWAY WHEN I WAS TRYING TO PASS AN 18 WHEELER. I SUCCESSFULLY PASSED THE TRUCK, BUT AFTER I DID, THE POWER SHUT OFF AGAIN AND I WAS SANDWICHED BETWEEN TWO 18 WHEELERS.THE NEXT DAY, I BROUGHT THE VEHICLE INTO THE DEALERSHIP. THEY TOOK IT OFF MY HANDS FOR ABOUT A WEEK WHILE THEY TESTED IT FOR PROBLEMS. I RECEIVED A CALL AND THE REPRESENTATIVE SAID THAT THEY FIXED A CABLE THAT APPEARED TO BE LOOSE THAT MIGHT HAVE LED TO THE PROBLEM, AND ALSO GAVE THE CAR A SOFTWARE UPDATE. I WAS PLEASED WITH THE RESPONSE.A WEEK LATER I WAS DRIVING BACK HOME WHEN THE CAR SHUT OFF AGAIN. I IMMEDIATELY DROVE THE CAR TO THE DEALERSHIP. I CALLED THE FORD CARE TEAM AND THEY SAID THEY WOULD OPEN A CASE FOR A BUYBACK.ON SEPT 23, I RECEIVED A VOICEMAIL FROM THE DEALERSHIP SAYING THAT THEY COULD NOT FIX THE VEHICLE BECAUSE WHEN THEY TESTED IT WAS FUNCTIONING AS IT SHOULD. THEY CAN AND WILL NOT FIX OR REPLACE THE VEHICLE.

NHTSA complaint #10648826 — an unverified report by a vehicle owner.

VEHICLE SPEED CONTROL

VERY SHORTLY AFTER FIRST ADJUSTING THE STEERING WHEEL'S TILT AND TELESCOPE (WHICH MAY BE UNRELATED), DURING A SHORT DRIVE, MANY CONTROLS ATTACHED TO THE STEERING WHEEL STOPPED FUNCTIONING. THIS INCLUDED TURN SIGNALS, CRUISE CONTROL, CELL PHONE CONTROLS ON THE STEERING WHEEL, RADIO VOLUME ON STEERING WHEEL, AND INFORMATION DISPLAY CONTROLS ON THE STEERING WHEEL. OF THESE, THE TURN SIGNALS ARE PROBABLY MOST CRITICAL TO SAFE OPERATION. NOTE THAT THE HORN, AND THE WINDSHIELD WIPER/WASHER, CONTINUED FUNCTIONING PROPERLY. THE NEXT MORNING, A SALES REPRESENTATIVE FROM THE DEALERSHIP FOUND THE VEHICLE IN THE SAME CONDITION, BUT SEEMINGLY WAS ABLE TO RESTORE SERVICE BY "JIGGLING" THE TURN SIGNAL LEVER, INDICATING TO ME THAT IT WAS RESTING VERY SLIGHTLY FORWARD OF THE NORMAL AT-REST POSITION, AND RECOMMENDED SERVICE DEPARTMENT INVESTIGATE FURTHER. DEALER SERVICE DEPARTMENT FOUND A CIRCUIT BOARD FAULTY. PART HAS BEEN ORDERED FOR INSTALLATION. IN AN ABUNDANCE OF CAUTION, CONCERNED THAT AIR BAG DEPLOYMENT MIGHT BE IMPAIRED WERE AN ACCIDENT TO OCCUR, THE DEALER PROVIDED SUBSTITUTE TRANSPORTATION PENDING REPAIR.

NHTSA complaint #10568416 — an unverified report by a vehicle owner.