189 of the
462 complaints about the 2004 Ford Ranger are about the
airbag system — 41% of everything
reported for this model year.
Half of the failures with a mileage on record happened before
89,000 miles.
The contact owns a 2004 Ford Ranger. The contact stated that while driving on the highway in rainy weather at 60 MPH, she lost control of the vehicle and drove off the road. The contact stated that she could not recount what happened moments after she drove off the road; she did recall that she pulled up to a stop sign and her air bags had deployed. The police arrived at the scene and assisted the contact with moving the vehicle out of the road; a police report was not filed. The contact did not seek medical attention but suffered burns to her right arm and chest. The contact also sustained bruising to her face. The vehicle was towed the next day to an independent mechanic, where the vehicle remained in the possession of the mechanic and had yet to be repaired. The manufacturer had yet to be notified of the failure. Upon investigation, the contact discovered that the vehicle was under recall for NHTSA Campaign Number: 23V306000(Air Bags). The failure mileage was approximately 270,000.
NHTSA complaint #11700319 — an unverified report by a vehicle owner.
Drums, PA
AIR BAGS
The contact owned a 2004 Ford Ranger. The contact received notification of NHTSA Campaign Number: 17V788000 (Air Bags) and would like to be removed from the recall distribution list. The local dealer and manufacturer were contacted.
NHTSA complaint #11662752 — an unverified report by a vehicle owner.
Rosharon, TX
AIR BAGS
I dropped the vehicle off in April, Bought it off facebook marketplace in March. Since then, I have dropped the vehicle off at Big Star Ford in Pearland texas, and it has been there until today [XXX]. They FINALLy called me to tell me they cannot get parts for this 2017, or the 2023 recall that must be performed, and that I was "Free to come pick my vehicle up from them" It has been over six months with lack of communication, and me sacrificing time to complete in person visits, this is insane. I cannot believe they are still allowed to service vehicles INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11617499 — an unverified report by a vehicle owner.
Rocky River, OH
AIR BAGS
See attached document for complaint
NHTSA complaint #11577270 — an unverified report by a vehicle owner.
West Columbia, SC
AIR BAGS
See attached document for complaint
NHTSA complaint #11577407 — an unverified report by a vehicle owner.
Dove Creek, CO
AIR BAGS
The contact owns a 2004 Ford Ranger. The contact received notification of NHTSA Campaign Number: 21V0810000 (Air Bags) however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Parts distribution disconnect.
NHTSA complaint #11556470 — an unverified report by a vehicle owner.
Campbellsburg, INCrash
AIR BAGS
My husband was involved in a single-vehicle accident where he left the highway at around45 mph, went downhill for 50+ feet where he crashed into a concrete culvert, front impact. The airbags did not deploy. We bought the Ranger from friends, who believed that the Takata recall was completed before we bought it. There have been no accidents since the recall. The truck remains at the service lot where it was towed. It appears to be a total loss.
NHTSA complaint #11553215 — an unverified report by a vehicle owner.
San Antonio, TXCrash1 injured
AIR BAGS
The contact owned a 2004 Ford Ranger. The contact stated that his daughter was involved in a head-on collision; however, the air bags failed to deploy. The contact's daughter sustained injuries to her knee and received medical attention. A police report was filed. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure. The failure mileage was approximately 65,000.
NHTSA complaint #11504379 — an unverified report by a vehicle owner.
at 120,000 milesHawkins, TXCrash1 injured
AIR BAGS
The contact owned a 2004 Ford Ranger. The contact stated while driving at 10-15 MPH and making a right turn, a vehicle from the opposite lane crashed into the driver's side of the vehicle and the vehicle rolled over about 10 ft in the air, rolled over in a ditch, and landed on its wheel. The air bags did not deploy. The emergency units were unable to assist the contact out of the vehicle as the roof had caved in and was resting on her head. The contact crawled out of the vehicle and was transported to the hospital. The contact sustained a concussion and severe pain in the neck between her shoulder blade which has limited her movements. Additionally, the contact sustained damaged nerves on the left hand and left leg, and chronic lower back pain. The vehicle was towed to a tow lot where it was totaled. A police report was filed. The dealer was not notified of the failure. The manufacturer was notified of the failure and informed the contact that the VIN was included in NHTSA Campaign Number: 21V081000 (Air Bags). The manufacturer also informed the contact that she did not receive a recall notification because recall notifications were not sent to each vehicle owner of the affected vehicles. The failure mileage was approximately 120,000.
NHTSA complaint #11487893 — an unverified report by a vehicle owner.
at 160,000 milesBrowns Summit, NC
AIR BAGS
TL* THE CONTACT OWNS A 2004 FORD RANGER. THE CONTACT STATED WHILE DRIVING 55 MPH, THE AIR BAG WARNING LIGHT WAS ILLUMINATED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 21V081000 (AIR BAGS). THE VEHICLE WAS TAKEN TO STEARNS FORD INC., (602 ALAMANCE RD, BURLINGTON, NC 27215) WHERE IT WAS DIAGNOSED THAT THE AIR BAGS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER, THE AIR BAG WARNING LIGHT REMAINED ILLUMINATED. THE MANUFACTURER WAS NOT INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 160,000.
NHTSA complaint #11404886 — an unverified report by a vehicle owner.
Reno, NV
AIR BAGS
AFTER RECEIVING SEVERAL RECALL NOTICES, WE MADE AN APPOINTMENT TO HAVE THE RECALL PERFORMED. THE ONLY APPOINTMENT AVAILABLE WAS SEVERAL MONTHS OUT. WHEN THE TIME CAME, WE WENT TO DROP OFF THE VEHICLE. THE DEALER, CORWIN FORD IN RENO, NV DIDN'T HAVE THE PARTS AND HADN'T EVEN ORDERED THEM. SERVICE WRITER MICHAEL MCNALLY SAID THAT THEY WOULD ORDER PARTS AND WE WOULD NEED TO BRING VEHICLE BACK. WE EXPRESSED DISPLEASURE THAT THEY HADN'T NOTIFIED US OF A DELAY. WE WERE TOLD THAT THEY WOULDN'T DO THE RECALL AND WE WOULD NEED TO TAKE IT TO ANOTHER DEALER. WE NOTIFIED THE MANUFACTURER, FORD, BUT RECEIVED NO RESPONSE. WE FEEL THAT THIS IS A DENIAL OF THE RECALL.*DT
NHTSA complaint #11404468 — an unverified report by a vehicle owner.
Thaxton, VA
AIR BAGS
THERE HAS BEEN A RECALL ON THESE FOR SEVERAL YEARS, BEEN TO DEALER ON APPOINTMENTS AT LEAST 3 TIMES. THEY WILL NOT DO THE REPAIR, TELL ME IT'S BACKORDERED, NO PARTS, THEY'LL CALL ME WHEN IT'S THERE...
NHTSA complaint #11340318 — an unverified report by a vehicle owner.
at 120,000 milesAlbuquerque, NMCrash1 injured
AIR BAGS
FORD RECALLED THE AIR BAGS TO GET FIXED ON MY TRUCK. I TOOK THE TRUCK IN TO A LOCAL FORD DEALERSHIP, THEY SUPPOSEDLY FIXED THE RECALL. MY SON WAS INVOLVED IN ROLL OVER CRASH AND THE AIR BAGS DIDN'T DEPLOY. I HAVE A POLICE REPORT AND PHOTOS TO PROVE THAT. I ALSO HAVE THE PAPERWORK FROM THE DEALERSHIP SHOWING THE REPAIR. MY SON SUSTAINED MINOR INJURIES. I AM UPSET AND I WANT ANSWERS. FORD SHOULD BE HELD ACCOUNTABLE, ESPECIALLY IN A SAFETY MATTER.THIS OCCURRED IN ALBUQUERQUE, NM.
NHTSA complaint #11322862 — an unverified report by a vehicle owner.
Wolcott, VT
AIR BAGS
I AM LOOKING TO SEE THE REPAIRS ARE COMPLETED. LAMOILLE VALLEY FORD WAS TO HAVE COMPLETED REPLACEMENT ON 9/6/19.
NHTSA complaint #11279977 — an unverified report by a vehicle owner.
Orlando, FLCrash
AIR BAGS
THIS VEHICLE WAS INVOLVED IN AN INTERSECTION ROLL-OVER ACCIDENT ON 21 DEC 2009. USAA DECLARED THE TRUCK A TOTAL LOSS.I OBVIOUSLY NO LONGER OWN OR DRIVE THIS TRUCK. I CHECKED THE BOX NO LONGER OWN THIS VEHICLE SEVERAL YEARS AGO AND MAILED IT BACK BUT STILL GET MY MONTHLY REMINDERS TO HAVE MY AIR BAGS REPLACED. BY THE WAY, THE AIR BAGS DID NOT DEPLOY
NHTSA complaint #11270269 — an unverified report by a vehicle owner.
Oceanside, CA
AIR BAGS
[XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
NHTSA complaint #11194725 — an unverified report by a vehicle owner.
at 17,400 milesEL Paso, TX
AIR BAGS
TAKATA RECALL. FORD HAS SENT ME NOTICES FOR YEARS ON THIS RECALL. I CALL EVERY FORD DEALERSHIP IN TOWN EVERY TIME I GET ONE, ALL CLAIM THEY DON'T HAVE PARTS, AND CAN'T GET THEM, AND WILL CALL ME WHEN THEY DO. THEY NEVER CALL. I CALLED NUMBER PROVIDED ON RECALL CARD, "AGENT" FOR FORD TOLD ME TO CALL THE LOCAL DEALERSHIP. I EXPLAINED I HAD JUST FINISHED DOING THAT AGAIN AND GOT THE SAME RESPONSE AS I ALWAYS GET AND THE AGENT JUST TOLD ME TO CALL THE LOCAL DEALERSHIP. FORD SEEMS TO BE TRYING TO CIRCUMVENT THIS RECALL.
NHTSA complaint #11181217 — an unverified report by a vehicle owner.
Bartow, FL
AIR BAGS
TAKATA RECALL - LOCAL FORD DEALER, BARTOW FORD, HAS FAILED TO REPAIR THE REPAIR AFTER TWO PHONE CALLS.
NHTSA complaint #11155833 — an unverified report by a vehicle owner.
at 140,000 milesLittle Rock, AR
AIR BAGS
I AM FORCED TO DRIVE A DANGEROUS RECALL OF MY VEHICLE AIRBAGS
NHTSA complaint #11152144 — an unverified report by a vehicle owner.
Apple Valley, CA
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 FORD RANGER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V788000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. SUNLAND FORD (15330 PALMDALE RD, VICTORVILLE, CA 92392, (760) 241-7751) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. *TT CONSUMER STATED SHE CALLED DEALER 3 TIMES BUT DID NOT RECEIVE A CALL BACK. UPDATED 12/13/18
NHTSA complaint #11131731 — an unverified report by a vehicle owner.
Grinnell, IA
AIR BAGS
TAKATA RECALL. I'VE NOT BEEN ABLE TO GET PARTS FOR MONTHS. I AM DRIVING AN UNSAFE VEHICLE AND MY NEXT STEP IS TO CONTACT A CLASS-ACTION ATTORNEY.
NHTSA complaint #11130203 — an unverified report by a vehicle owner.
Columbus, GA
AIR BAGS
I HAVE RECEIVED 2 NOTICES IN AS MANY YEARS AND HAVE CALLED MY LOCAL FORD DEALERSHIP TO SET UP APPOINTMENT TO REPLACE MY AIR BAGS. AFTER MULTIPLE CALLS TO THE SERVICE DEPARTMENT/ MANAGER I HAVEN'T HEARD ANYTHING. I HAVE ALSO NOTIFIED FMC AND THEY GAVE ME A CASE NUMBER AND I HAVE GIVEN THAT CASE NUMBER TO THE FORD DEALERSHIP SERVICE DEPARTMENT MANAGER AND IT'S BEEN OVER A WEEK AND FMC ASSURED ME THAT ALL DEALERSHIPS HAD BEEN SUPPLIED WITH AMPLE PARTS TO REMEDY THESE ISSUES. I AM PAST MAD. I AM INFURIATED. ONCE THIS IS ISSUE IS FIXED I'LL NEVER OWN ANOTHER FORD PRODUCT.
NHTSA complaint #11129571 — an unverified report by a vehicle owner.
East Northport, NY
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2004 FORD RANGER. THE CONTACT RECEIVED A RECALL NOTIFICATION FROM THE NEW YORK MVA/DMV REGARDING THE TAKATA AIR BAG. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V788000 (AIR BAGS); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED HUNTINGTON FORD LINCOLN (LOCATED AT 333 W JERICHO TURNPIKE, HUNTINGTON, NY 11743, (631) 271-6800), NEWINS BAY SHORE FORD (LOCATED AT 219 W MAIN ST, BAY SHORE, NY 11706, (631) 665-1300), AND FORD & LINCOLN OF SMITHTOWN (440 JERICHO TURNPIKE, SMITHTOWN, NY 11787, (631) 265-2340) AND WAS INFORMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
NHTSA complaint #11124760 — an unverified report by a vehicle owner.
Buffalo, NY
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2004 FORD RANGER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V788000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. WEST-HERR FORD (5025 CAMP RD, HAMBURG, NY 14075, (716) 649-5640) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
NHTSA complaint #11124566 — an unverified report by a vehicle owner.
Spring Hill, LA
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2004 FORD RANGER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V788000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. WRAY FORD (2851 BENTON RD, BOSSIER CITY, LA 71111, (318) 686-7300) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
NHTSA complaint #11121969 — an unverified report by a vehicle owner.
Bogalusa, LA
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2004 FORD RANGER. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 17V788000 (AIR BAGS) WAS RECEIVED IN DECEMBER OF 2017. AFTER CONTACTING THE DEALER (BANNER FORD, 1943 NORTH CAUSEWAY BLVD, MANDEVILLE, LA) AND THE MANUFACTURER, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED TO REPAIR THE DEFECT WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
NHTSA complaint #11121107 — an unverified report by a vehicle owner.
Hendersonville, NC
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2004 FORD RANGER. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 17V788000 (AIR BAGS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE CONTACT RECEIVED THE RECALL NOTIFICATION IN 2015. THE DEALER (FOUR SEASONS FORD, 601 DUNCAN HILL RD, HENDERSONVILLE, NC 28792) STATED THAT THE PARTS WERE NOT AVAILABLE FOR THE REPAIR. THE MANUFACTURER WAS ALSO CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
NHTSA complaint #11114588 — an unverified report by a vehicle owner.
East Wenatchee, WA
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2004 FORD RANGER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V778000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. TOWN FORD LINCOLN (700 3RD ST SOUTHEAST, EAST WENATCHEE, WASHINGTON 98802) WAS MADE AWARE OF THE RECALL AND STATED THAT THE PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
NHTSA complaint #11112769 — an unverified report by a vehicle owner.
at 16,000 milesRound Rock, TX
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2004 FORD RANGER. THE CONTACT STATED THAT THE AIR BAG INDICATOR ILLUMINATED, WHICH WAS A SAFETY CONCERN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V787000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED A LOCAL DEALER (MAC HAIK FORD LINCOLN, 7201 S. INTERSTATE HWY 35, GEORGETOWN, TX 78626) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 16,000. THE VIN WAS NOT AVAILABLE.
NHTSA complaint #11112026 — an unverified report by a vehicle owner.
Fredericksburg, VA
AIR BAGS
TAKATA RECALL: PROBLEM WITH FORD DEALERSHIP I RECEIVED NOTICE OF THE RECALL IN JANUARY. I CALLED THE LOCAL DEALER (PURVIS FORD) IN FEBRUARY, AGAIN IN MARCH AND AGAIN LAST WEEK (JUNE 4 ). I SPOKE WITH I BELIEVE THE SERVICE MANAGER THE LAST TWO TIMES. BOTH THESE TIMES I RECALL LEAVING ALL PERTINENT INFORMATION. THIS PROCESS IS TAKING TOO LONG. I WAS TOLD FORD HAS NOT SENT THE REPLACEMENT DEVICES. BUT I WAS ALSO ASKED WHERE I BOUGHT THIS VEHICLE. THAT SHOULD NOT MATTER. WHAT RESPONSIBILITY DO FORD AND THE DEALER HAVE TO FIX MY VEHICLE QUICKLY? I AM AFRAID TO DRIVE IT AND WILL NOT HAVE PASSENGERS. I BELIEVE FORD IS BEING NEGLIGENT IN THEIR EFFORTS TO PROTECT ME AND MY FAMILY.
NHTSA complaint #11101149 — an unverified report by a vehicle owner.