83 of the
1,855 complaints about the 1996 Ford Windstar are about the
throttle and cruise control — 4% of everything
reported for this model year.
Half of the failures with a mileage on record happened before
105,000 miles.
F
83
Complaints
5
Crashes
17
Fires
4
Injuries
Exactly what failed
Vehicle Speed Control
6375.9%
Cruise Control
1113.3%
Linkages
44.8%
Accelerator Pedal
33.6%
Cables
22.4%
Acceleration & Cruise Control across every Ford Windstar year
FORD RECALL LETTER DATED DECEMBER 2011 RECALL NUMBER 09 S 09 SPEED CONTROL SYSTEM MODIFICATION. I RECENTLY TOOK MY FORD WINDSTAR ON JANURARY 3, 2013 FOR A RECALL. ABOUT A MONTH LATER I DROVE OVER RAILROAD TRACKS AND NOW THE VEHICLE IS SLOW AND WON'T PICK UP SPEED IT MAKES A PUT PUT SOUND AND HAS ALMOST NO POWER. I CALLED THE DEALER TO REPORT THE ISSUE AND THEY WANT $90.00 JUST TO LOOK AT IT EVEN THOUGH IT WAS JUST IN THE SHOP FOR THE RECALL. I CALLED FORD CUSTOMER COMPLAINT AND ALL THEY SAY IS THEY ARE NOT RESPONSIBLE FOR THE FORD DEALER ACTIONS OR INACTIONS. THE LETTER FROM FORD WAS THE MAIN REASON I TOOK THE VAN IN BECAUSE IT SAYS THERE IS A FIRE HAZARD BUT NOW THE VAN IS A PIECE OF JUNK. FORD REFUSES TO RECHECK THE VEHICLE AND LOCATE THE REAL CAUSE OF THE PROBLEM THE VEHICLE IS THE ONLY WAY FOR ME TO GET AROUND. THANKS FORD FOR YOUR ATTENTION AND LACK OF CONCERN. SIGNED DISSATIFIED VICTIM OF A SCAM.
NHTSA complaint #10504616 — an unverified report by a vehicle owner.
at 198 milesSandy, UTFire
VEHICLE SPEED CONTROL
MY VAN WAS IN GREAT SHAPE AND GREAT CONDITION. I WAS DRIVING TO WORK ON MAY 6TH 2012 ABOUT 45-50 MPH ENTERED THE I-215 COLLECTOR, STARTED TO SMELL A BURNED RUBBER SMELL, I LOOKED AT THE TEMP GAUGE AND IT WAS NORMAL, THE VAN STARTED TO SPUTTER LIKE RUNNING OUT OF GAS, THE VAN WAS NOT OUT OF GAS ALMOST FULL, THE SERVICE ENGINE LIGHT STARTED TO FLASH ON AND OFF, I PULLED OVER TO THE SHOULDER AND CAME TO A COMPLETE STOP, LOOKED AT THE TEMP GAUGE AGAIN AND IT STILL WAS NORMAL, THE BURNED RUBBER SMELL GOT WORSE AND I NOTICED THEN A BLACK SMOKE COMING FROM UNDER THE HOOD. I GOT OUT OF THE VAN AND STOOD AT THE FRONT OF THE VAN TO CALL AAA AND THE ENGINE BURST INTO FLAMES UNDER THE HOOD. THERE WAS NOT INDICATOR WHAT SO EVER THAT THE VEHICLE WAS OVERHEATING. THIS ALL OCCURRED IN ABOUT 5-10 MINUTES. THE POLICE CAME AND COULD NOT PUT THE FIRE OUT WITH EXTINGUISHER. THE FIRE DEPARTMENT HAD TO PUT THE FIRE OUT. IT BURNED UP MY ENTIRE VEHICLE WITH ALL THE CONTENTS INSIDE. THE FIREMAN STATED THAT EVEN THE FRONT TIRES WERE BURNED UP AND MELTED. I DID GET PICTURES OF WHAT HAPPENED. I ONLY HAD LIABILITY INSURANCE SO I THOUGHT I WAS JUST OUT OF LUCK. A SECURITY SPECIALIST FROM WORK SAID THAT IT SOUNDED LIKE THE FIRE COULD HAVE STARTED DUE TO A FACTORY SAFETY DEFECT AND TOLD ME TO DO SOME RESEARCH. I DID FIND THAT THERE WAS A RECALL ON THE SPEED SWITCH OR CONTROL ON 1996 FORD WINDSTARS. I ALWAYS USE MY CRUISE CONTROL. I HAVE FILED A CLAIM WITH MY INSURANCE BASED ON A BURN UNDER THE ASSUMPTION THAT THE FIRE OCCURRED DUE TO THE SPEED CONTROL RECALL. PLEASE LET ME KNOW WHAT I CAN DO. I NEVER RECEIVED ANY NOTIFICATION OF THE RECALL OR I WOULD HAVE TAKEN IT IN TO BE FIXED BEFORE THIS HAPPENED.
NHTSA complaint #10459815 — an unverified report by a vehicle owner.
at 100,000 milesGardner, KS
VEHICLE SPEED CONTROL
FORD WINDSTAR BRAKE, ABS BRAKE, CRUISE CONTROL, AND SPEEDOMETER/ODOMETER ELECTRICAL PROBLEMS REAR AXLE CRACKS!
NHTSA complaint #10371989 — an unverified report by a vehicle owner.
at 235,000 milesSioux Falls, SDFire
VEHICLE SPEED CONTROL
THE 1996 WINDSTAR HAD BEEN PARKED IN THE GARAGE (ATTACHED TO THE HOME) WITH THE IGNITION OFF FOR SEVERAL HOURS WHEN FAMES WERE SEEN COMING FROM THE LEFT REAR QUADRENT OF THE ENGINE COMPARTMENT. IT WAS OBVIOUS THE FIRE COULD NOT BE EXTINGUISHED. THE FAMILY LEFT THE HOME, WHICH WAS SOON COMPLETELY DESTROYED.
NHTSA complaint #10323505 — an unverified report by a vehicle owner.
at 140,500 milesMountain Grove, MOFire
VEHICLE SPEED CONTROL:CRUISE CONTROL
I HAVE A 1996 FORD WINDSTAR VAN THAT CAUGHT FIRE WHILE I WAS DRIVING. THE CRUISE CONTROL WAS ON. THE VEHICLE LOST POWER, THEN A BOOM AND THERE WERE FLAMES AROUND THE FIREWALL. THE MASTER CYLINDER, WIRING HARNESS, HOSES ETC. WERE DESTROYED. THE FIRE WAS LOCATED MORE ON THE DRIVER'S SIDE OF THE VEHICLE. THIS VEHICLE HAS BEEN MORE THAN PROPERLY MAINTAINED, AND MY MECHANIC CAN ATTEST TO THIS. THIS VEHICLE HAS NOT YET BEEN REPAIRED. I WAS NOT INJURED. THIS OCCURRED PRIOR TO THE CURRENT RECALL.
NHTSA complaint #10288814 — an unverified report by a vehicle owner.
at 190,000 milesPawnee, OKFire
VEHICLE SPEED CONTROL
THE CRUISE CONTROL DEACTIVATOR SENSOR ON THE MASTER BRAKE CYLINDER SHORTED OUT DUE TO BRAKE FLUID IN IT. THIS CAUSED THE WIRES TO IT TO BURN OFF THE INSULATION AND A LARGE AMOUNT OF SMOKE TO ENTER THE VEHICLE. ALL REPLACEMENT PARTS ARE OEM LEADING ME TO BELIEVE IT IS AN ON GOING PROBLEM.
NHTSA complaint #10264424 — an unverified report by a vehicle owner.
Seekonk, MAFire
VEHICLE SPEED CONTROL
OWNER WENT TO START VEHICLE, AND IT STARTED SMOKING. EXAMINATION REVEALED SCDS (SPEED CONTROL DEACTIVATION SWITCH) OVERHEATED AND MELTED OFF, CAUSING SMALL FIRE IN LEFT REAR OF ENGINE COMPARTMENT.
NHTSA complaint #10248707 — an unverified report by a vehicle owner.
at 138,000 milesVandalia, MOFire
VEHICLE SPEED CONTROL
THE SPEED CONTROL PRESSURE SWITCH HAD CAUGHT FIRE DUE TO BEING LOCATED BELOW THE MASTER CYLINDER, NEEDING TO KNOW HOW TO GET REPLACED.
NHTSA complaint #10245630 — an unverified report by a vehicle owner.
at 140,000 milesReinholds, PAFire
VEHICLE SPEED CONTROL
BRAKE MODULE TO CRUISE CONTROL HARNESS CAUGHT ON FIRE. SIMILAR MODELS HAVE THIS RECALLED BY FORD BUT NOT FOR THE YEAR FOR MY WINDSTAR.
NHTSA complaint #10234760 — an unverified report by a vehicle owner.
Warsaw, MOFire
VEHICLE SPEED CONTROL
TL*THE CONTACT OWNS A 1996 FORD WINDSTAR. APPROXIMATELY TWO WEEKS AGO, THE CONTACT NOTICED SMOKE RISING FROM UNDER THE HOOD OF THE VEHICLE WHILE IT WAS PARKED. HE STATED THAT THE SPEED CONTROL SWITCH AND THE WIRING HARNESS WERE MELTED FROM THE INSIDE. THE SWITCH WAS HANGING FROM THE MASTER CYLINDER AND FELL TOWARDS THE FUSE BOX. THE DEALER HAS NOT INSPECTED THE VEHICLE. THE VEHICLE WAS PURCHASED FROM A PRIVATE PARTY. THE ENGINE SIZE, FAILURE MILEAGE, AND A VALID VIN WERE UNKNOWN. THE CURRENT MILEAGE WAS 200,000.
NHTSA complaint #10201796 — an unverified report by a vehicle owner.
at 130,000 milesSteeleville, ILFire
VEHICLE SPEED CONTROL:CRUISE CONTROL
TL*THE CONTACT OWNS A 1996 FORD WINDSTAR. AFTER PICKING UP HIS VEHICLE FROM THE MECHANIC, THE CONTACT NOTICED SMOKE RISING FROM UNDER THE HOOD. HE PULLED OVER, OPENED THE HOOD, AND NOTICED FLAMES COMING FROM THE CRUISE CONTROL SWITCH THAT CONNECTS TO THE BOTTOM OF THE MASTER CYLINDER. HE NOTIFIED THE DEALER AND THE MANUFACTURER AND THEY STATED THAT NOTHING COULD BE DONE BECAUSE THERE WAS NO RECALL. THEY ADVISED HIM TO CALL NHTSA. THE CONTACT EXTINGUISHED THE FIRE WITH WATER, BUT THE VEHICLE CONTINUED TO SMOKE. THE VEHICLE HAS REMAINED PARKED AT HIS RESIDENCE SINCE AUGUST 6, 2007. THE SPEED WAS UNKNOWN. THE FAILURE AND CURRENT MILEAGES WERE 130,000.
NHTSA complaint #10198826 — an unverified report by a vehicle owner.
at 72,665 milesCincinnati, OHFire
VEHICLE SPEED CONTROL
WHILE PARKED, A 1996 FORD WINDSTAR CAUGHT FIRE DUE TO A DEFECTIVE SPEED CONTROL DISCONNECTION SWITCH.
NHTSA complaint #10183890 — an unverified report by a vehicle owner.
at 150,000 milesBurnt Hills, NYFire
VEHICLE SPEED CONTROL
DT*: THE CONTACT STATED WHILE DRIVING 15MPH, THERE WAS A LOUD POPPING NOISE FOLLOWED BY A HISSING SOUND. THE VEHICLE WAS PARKED IN THE DRIVEWAY FOR FURTHER INSPECTION. THE ODOR OF SMOKE WAS PRESENT, THE CONTACT AND PASSENGERS EXITED THE VEHICLE IMMEDIATELY. FLAMES WERE VISIBLE FROM THE FRONT UNDER HOOD AREA. THE FLAMES PRIMARILY SURROUNDED THE TOP OF THE TRANSMISSION AND MASTER CYLINDER. THE CONTACT EXTINGUISHED THE FLAMES WITH A FIRE EXTINGUISHER. NO INJURIES WERE SUSTAINED, BUT THE VEHICLE SUSTAINED MODERATE FIRE DAMAGE. THE POLICE WERE NOT ALERTED. THE VEHICLE WAS TOWED TO AN INDEPENDENT REPAIR SHOP WHO DETERMINED THE FIRE ORIGINATED FROM THE MASTER CYLINDER. THE MANUFACTURER WAS ALERTED. THERE WAS A NHTSA RECALL, # 05V38800, REGARDING THE VEHICLE SPEED CONTROL. THE VEHICLE WAS NOT INCLUDED IN THE RECALL DUE TO THE VIN.
NHTSA complaint #10166442 — an unverified report by a vehicle owner.
at 141,544 milesSouthgate, MIFire
VEHICLE SPEED CONTROL
DT*: THE CONTACT STATED A PUDDLE WAS OBSERVED UNDER THE VEHICLE. A WEEK LATER, A SMALL FIRE OCCURRED UNDER THE HOOD WHICH WAS EXTINGUISHED BY THE CONTACT. THERE WAS A NHTSA RECALL, # 06V286000, REGARDING THE VEHICLE SPEED CONTROL. THE VEHICLE WAS NOT INCLUDED IN THE RECALL DUE TO THE VIN.
NHTSA complaint #10164500 — an unverified report by a vehicle owner.
at 120,000 milesAttleboro, MA
VEHICLE SPEED CONTROL:CRUISE CONTROL
MY 1996 FORD WINDSTAR HAS BEEN LEAKING BRAKE FLUID FOR A FEW MONTHS. IT WAS DETERMINED YESTERDAY, BY MY MECHANIC, THAT THE SPEED CONTROL DEACTIVATION SWITCH WAS THE CAUSE OF THE LEAK. HE REPLACED THE PART AND INFORMED ME THAT FORD HAS A RECALL FOR THIS DEFECTIVE PART. I CALLED MY FORD DEALERSHIP AND WAS TOLD THAT THE WINDSTAR DOES NOT FALL UNDER THIS RECALL.
NHTSA complaint #10137995 — an unverified report by a vehicle owner.
at 168,400 milesMerritt Island, FL
VEHICLE SPEED CONTROL:CRUISE CONTROL
I SMELLED SOME TYPE OF PLASTIC BURNING WHILE WAITING AT A STOP LIGHT. AFTER TURNING INTO THE STORE I DISCOVERED THE SMELL STAYED WITH MY CAR. AFTER PARKING, I NOTICED SMOKE POURING FROM UNDER THE HOOD. I LIFTED THE HOOD AND DISCOVERED A CONNECTOR WAS OVERHEATING AND MELTING. I PULLED THE CONNECTOR WITH A WET PAPER TOWEL AND THE SMOKE CLEARED. I LATER LEARNED IT WAS THE SPEED CONTROL SWITCH LOCATED ON THE BOTTOM OF THE MASTER CYLINDER SHORTED AND CAUSED AN OVERHEATING PROBLEM CAUSING THE CONNECTOR TO START SMOKING AND MELTING. A FEW DAYS LATER I COULD SMELL THE BURNING AGAIN AND DECIDED TO CUT THE CONNECTOR COMPLETELY OFF TO PREVENT ANY FURTHER SHORTING. A COUPLE OF DAYS LATER I HEARD ABOUT A SIMILAR RECALL AND DECIDED TO NOTIFY YOU AS MY MODEL WAS NOT PART OF THE ORIGINAL RECALL.
NHTSA complaint #10136744 — an unverified report by a vehicle owner.
MT Vernon, INFire
VEHICLE SPEED CONTROL
1996 FORD WINDSTAR CAUGHT ON FIRE IN THE STEERING COLUMN.*MR WHILED PARKED WITH THE ENGINE OFF, BUT RADIO RUNNING, CONSUMER SAW SMOKE COMING UNDER HOOD IN FRONT OF STEERING WHEEL. SPEED CONTROL DETECTION SWITCH WAS THE CAUSE OF FIRE. THERE IS RECALL BUT CONSUMER'S VIN IS NOT INCLUDED.
NHTSA complaint #10134489 — an unverified report by a vehicle owner.
at 91,102 milesFlower Mound, TXCrash
VEHICLE SPEED CONTROL
DT: CONTACT STATED ON JULY 19, 05 WHILE PULLING INTO DRIVEWAY AND FOOT WAS ON THE BRAKE THE CAR RAPIDLY ACCELERATED AND IT RAN INTO THE GARAGE. CONTACT PRESSED ON THE BRAKES AND THE BRAKE DID NOT RESPOND. WHEN SHE COMING TO A STOP THE ENGINE WAS RACED VERY FAST, AND THE ENGINE SOUNDED ABNORMALLY LOUD. CONTACT SPOKE WITH SOMEONE AT DEALER'S SERVICE DEPARTMENT, AND THEY DID NOT TOLD HER ANYTHING AS OF YET. THIS WAS THE FIRST TIME THIS HAPPENED.
NHTSA complaint #10130310 — an unverified report by a vehicle owner.
Thornton, PAFire
VEHICLE SPEED CONTROL:CRUISE CONTROL
DT: THE CONTACT OWNS A 1996 FORD WINDSTAR. TWO YEARS AGO AROUND JUNE 7 2003 WHILE DRIVING THE VAN ALL WEEKEND, WHEN THEY GOT OUT OF THE VAN AND WALKED INTO A STORE, WERE NOT INTO THE STORE FOR 10 MINUTES AND SOMEONE SAID THAT THE VEHICLE ON FIRE. HAD PROBLEMS WITH ABS LIGHT COMING ON, AND THEY TRIED TO HAVE THIS FIXED. WERE NOT SUCCESSFUL IN GETTING THIS FIXED. THE VEHICLE WAS TOTALED, AND THE INSURANCE COMPANY COVERED IT. SHE BELIEVED THE PROBLEM WAS FROM THE DEACTIVATION OF CRUISE CONTROL SWITCH. THE FIRE STARTED UNDER THE HOOD.
NHTSA complaint #10127087 — an unverified report by a vehicle owner.
at 106,000 milesKent, WAFire
VEHICLE SPEED CONTROL:CRUISE CONTROL
WHILE DRIVING, A SUDDEN ENGINE FIRE OCCURRED IN A 1996 WINDSTAR. THE FORD DEALER (SOUND FORD, RENTON WA) STATES THAT THE FIRE ORIGINATED IN THE CRUISE CONTROL CUTOUT SWITCH. IT IS CLEAR FROM THE BURN PATTERN THAT THIS WAS INDEED THE CAUSE. THE SINGLE OCCUPANT WAS ABLE TO EXIT THE VEHICLE, AND THE FIRE WAS EXTINGUISHED USING A DRY CHEMICAL FIRE EXTINGUISHER FROM A LOCAL MERCHANT (WESTMARINE, SEATTLE, WA). THE FORD DEALER HAS BEEN UNABLE SO FAR TO REPAIR THE VEHICLE (IT'S BEEN OVER THREE WEEKS).
NHTSA complaint #10124475 — an unverified report by a vehicle owner.
at 94,125 milesNEW Orleans, LA
VEHICLE SPEED CONTROL
CONSUMER STATES: NEEDLE ON SPEEDOMETER WAS WOBBLING . ALSO, TIRE BLEW OUT WITH ABOUT 20,000 MILES ON IT. THE WHOLE SIDE WALL OF THE TIRE BLEW OUT. 35 PSI, B.F.GOODWRICH, ADVANTAGE PLUS,1996 WINDSTAR VAN.
NHTSA complaint #10119606 — an unverified report by a vehicle owner.
at 100,211 milesWindsor Locks, CTFire
VEHICLE SPEED CONTROL:CRUISE CONTROL
CRUISE CONTROL SWITCH SHORTED, CAUSED SMOKE, CAUSED CRUISE CONTROL TO FAIL, REPLACED WITH NEW SWITCH. FORD WOULD NOT REPAIR AS PART OF RECENT PICKIP TRUCK RECALL ON THIS SWITCH. HAD TO PAY FOR REPAIR.*AK I HAVE ORIGINAL FAILED SWITCH WHICH LEAKS BRAKE FLUID INTO SWITCH CAUSING SHORT AND SMOKE.
NHTSA complaint #10112497 — an unverified report by a vehicle owner.
North Attleboro, MA
VEHICLE SPEED CONTROL
SPEEDOMETER REPLACEMENT. MR THE CONSUMER BELIEVED THAT 545.00 TO REPLACED A SPEEDOMETER WAS EXPENSIVE SINCE IT WAS A COMMON PROBLEM.
NHTSA complaint #10015174 — an unverified report by a vehicle owner.
at 35 milesBrooksville, FL
VEHICLE SPEED CONTROL
WHENEVER VEHICLE IS DRIVEN OVER 40 MPH SPEEDOMETER JUMPS BACK AND FORTH. WHEN THE SPEEDOMETER JUMPS BACK AND FORTH CONSUMER DOES NOT KNOW HOW FAST HE IS DRIVING.
NHTSA complaint #10073557 — an unverified report by a vehicle owner.
at 94,000 milesParadise, CA
VEHICLE SPEED CONTROL
WHILE DRIVING OVER 55 MPH AND WITHOUT WARNING SPEEDOMETER MALFUNCTIONED. THE NUMBERS FLUCTUATED UP AND DOWN AT HIGH SPEEDS. ONCE THE VEHICLE GOT BELOW 55 MPH THE SYSTEM WENT BACK TO NORMAL. DEALER WAS UNABLE TO FIND THE CAUSE OF THE PROBLEM.
NHTSA complaint #10062909 — an unverified report by a vehicle owner.
at 118,000 milesSouth Barre, VT
VEHICLE SPEED CONTROL
OUR 1996 FORD WINDSTAR GL, WHICH WE PURCHASED NEW, HAS 118000. WE HAVE EXPERIENCED A BROKEN (BOUNCING) SPEEDOMETER, DOME LIGHT MALFUNCTIONED, ABS AND BRAKE LIGHT MALFUNCTIONED, AND MORE RECENTLY, LEAKING COOLANT WHICH IS LINKED TO A BLOWN HEAD GASKET AND CHECK ENGINE WARNINGS. THE COST HAS BEEN ASTRONOMICAL. ACCORDING TO MANY OTHER CONSUMERS, ALL OF THESE ISSUES ARE COMMON WITH THE 96 MODEL. PLEASE INVESTIGATE WHETHER FORD INTENDS TO MAKE ANY RECALLS REGARDING THESE ISSUES.
NHTSA complaint #10051280 — an unverified report by a vehicle owner.
at 70,150 milesPowell, TN
VEHICLE SPEED CONTROL
SPEEDOMETER NEEDLE BOUNCES ALL OVER THE SPEED DIAL. PROBLEM CAME ALL OF A SUDDEN. HAPPENS WHEN YOU GO OVER 30 MPH OR SO. THIS HAS BEEN LISTED MANY OTHER NTHSA HOTLINE STATEMENTS ON SAME VEHICLE. WILL ANYTHING BE DONE BY FORD??
NHTSA complaint #10051167 — an unverified report by a vehicle owner.
at 105,000 milesClarksville, TNFire
VEHICLE SPEED CONTROL:LINKAGES
VEHICLE CAUGHT ON FIRE WHILE STOPPING AT A STOP SIGN. CONSUMER SMELLED RUBBER BURNING ,THEN SMOKE STARTED COMING FROM UNDER THE HOOD. SPEED CONTROL LINKAGES WERE COMPLETELY BURNED. A RECALL WAS ISSUED FOR SPEED CONTROL LINKAGES, BUT THIS VEHICLE WAS NOT INCLUDED DUE TO VIN.
NHTSA complaint #10050177 — an unverified report by a vehicle owner.
at 100,000 milesLudlow, MA
VEHICLE SPEED CONTROL
WHEN SPEED EXCEEDS 40 MPH SPEEDOMETER FAILS TO READ VEHICLE MILEAGE CORRECTLY.
NHTSA complaint #10044596 — an unverified report by a vehicle owner.
at 30,558 milesCedar Falls, IA
VEHICLE SPEED CONTROL
THE SPEEDOMETER FAILED WHEN THE VEHICLE JUST PASSES THE 30,000 MILES. IT IS BOUNCING BACK AND FORTH BETWEEN THE TOP AND BOTTOM OF THE GAUGE. WITHOUT AN ACCURATE SPEED INDICATOR, IT IS NOT SAVE TO DRIVE THIS VEHICLE ON THE HIGHWAY. I THINK THAT FORD OUGHT TO RECALL THE WINDSTAR FAILED SPEEDOMETER ASAP.
NHTSA complaint #10043080 — an unverified report by a vehicle owner.