2023 GMC Sierra 1500 driver assist problems

FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING

I brought this truck brand new. Had issues the first couple days of purchase that was a quick fix, but as time went on things got worse. Truck always stalling out, engine has been replaced once already due to a recall and months after the first replacement, it stalled out on me again in the middle of the freeway and I just got a call from the dealership that it needs another new engine! How is this right! How is this safe! I could've lost my life on every occasion it has happened.

NHTSA complaint #11732074 — an unverified report by a vehicle owner.

BACK OVER PREVENTION

The contact owns a 2023 GMC Sierra 1500. The contact stated while reversing, the rear-view camera displayed a black image, and a message advising that the rearview camera was unavailable, was displayed. The contact stated that upon depressing the brake pedal, the rear-view camera screen reset independently. The vehicle was taken to the dealer; however, the failure was not diagnosed. The contact stated that the dealer inspected the wiring harness and the rearview camera display but found no failure. The manufacturer was made aware of the failure, and a case was filed. The contact stated that an engineer was assigned to inspect the vehicle. The engineer performed an inspection; however, the cause of the failure was not determined. The vehicle was not diagnosed or repaired. The failure mileage was approximately 37,188.

NHTSA complaint #11730376 — an unverified report by a vehicle owner.

FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL

On March 13, 2026 I purchased a 2023 GMC Sierra AT4 Pickup with 3.0 Diesel Engine. While driving on a state highway in a 35 mph zone I started to accelerate as the speed zone changed. The truck suddenly had the rear wheel lock up for a brief time about quarter to half second then the truck proceeded on. This happened as the transmission was downshifting. Then on or about March 24, 2026 I was using the same truck and towing a 4,000 pound enclosed trailer. This trailer was hooked up within all recommended hookup requirements. In a 225 mile trip I experienced the same rear wheel lock up happen 4 random times during the trip. Once this happened at 65 miles and hour had there been snow or ice on the highway the truck may have crashed. This lock up happened while using the truck in tow haul mode. Two times it happened while the truck was being towed with cruise control active and two times it happened while not using cruise control. Truck was brought to Authorized GM Dealer and inspected and truck had no stored codes from transmission related issues. Dealer blamed this for using cruise while towing. I informed dealer this happened while not using cruise as well. Was told to turn off adaptive cruise when towing. I was unable to find anything in the GMC Manual regarding not using cruise while towing. This appears to be an issue with the valve body in the transmission and customer explained this to the dealer but they denied this claim. When these quick moment lockups happen no codes or engine lights show everything on dash appears normal. Customer is bringing truck to another GM Dealer to be tested and examined.

NHTSA complaint #11729261 — an unverified report by a vehicle owner.

FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING

On March 13, 2026 I purchased a 2023 GMC Sierra AT4 Pickup with 3.0 Diesel Engine. While driving on a state highway in a 35 mph zone I started to accelerate as the speed zone changed. The truck suddenly had the rear wheel lock up for a brief time about quarter to half second then the truck proceeded on. This happened as the transmission was downshifting. Then on or about March 24, 2026 I was using the same truck and towing a 4,000 pound enclosed trailer. This trailer was hooked up within all recommended hookup requirements. In a 225 mile trip I experienced the same rear wheel lock up happen 4 random times during the trip. Once this happened at 65 miles and hour had there been snow or ice on the highway the truck may have crashed. This lock up happened while using the truck in tow haul mode. Two times it happened while the truck was being towed with cruise control active and two times it happened while not using cruise control. Truck was brought to Authorized GM Dealer and inspected and truck had no stored codes from transmission related issues. Dealer blamed this for using cruise while towing. I informed dealer this happened while not using cruise as well. Was told to turn off adaptive cruise when towing. I was unable to find anything in the GMC Manual regarding not using cruise while towing. This appears to be an issue with the valve body in the transmission and customer explained this to the dealer but they denied this claim. When these quick moment lockups happen no codes or engine lights show everything on dash appears normal. Customer is bringing truck to another GM Dealer to be tested and examined.

NHTSA complaint #11729261 — an unverified report by a vehicle owner.

FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING

My 2023 GMC Sierra has 60,571 miles for a while now while driving the transmission slips and slams into gears. Recently driving with my kids in the car on highway going 70mph the back brakes locked up multiple times, so scary and dangerous while driving. I now currently have a code P-0747 in the system.

NHTSA complaint #11724873 — an unverified report by a vehicle owner.

FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING

This complaint involves a sudden failure of my vehicle’s Anti-Lock Braking System (ABS) and Forward Collision Warning system, both of which are critical safety systems. While driving my [XXX] son to school, multiple warning lights suddenly appeared on the dashboard without any prior indication of a problem. The vehicle displayed a warning message instructing me not to exceed 36 miles per hour, and several system alerts activated simultaneously, my ABS brake system failed and a transmission failure warning. These issues appeared suddenly while the vehicle was in normal operation. Prior to this incident, the vehicle had been functioning perfectly. The evening before, I had driven the vehicle to pick up my son from wrestling practice with no issues. The following morning, during a routine trip to school, these critical safety warnings appeared without warning. Because the warnings involved the braking system, I immediately took the vehicle to Beach Buick GMC for inspection. The dealership diagnosed the issue as a software failure affecting the braking system and informed me that the vehicle required a software update and system download in order to restore proper operation of the brakes and related safety systems. I was required to pay over $300 for this repair because my vehicle is approximately 3,000 miles outside of the warranty period. However, I believe a failure involving the braking system and safety warnings should not occur suddenly in a properly functioning vehicle and should not be treated as a normal maintenance expense. I contacted **General Motors customer service to ask why a failure involving a critical safety system would not be covered or investigated further. The only explanation provided was that the vehicle was outside of the warranty period. I requested a written explanation of their decision for my records, but I was told that providing written explanations is against company policy. I have more to say but I am out of characters... INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMA

NHTSA complaint #11723265 — an unverified report by a vehicle owner.

FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL

Onstar module stopped working

NHTSA complaint #11718685 — an unverified report by a vehicle owner.

FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING

Onstar module stopped working

NHTSA complaint #11718685 — an unverified report by a vehicle owner.

LANE DEPARTURE: ASSIST

Onstar module stopped working

NHTSA complaint #11718685 — an unverified report by a vehicle owner.

LANE DEPARTURE: ASSIST

Vehicle will show lane keep assist system as active but provide no intervention and allow vehicle to travel into the next lane intermittently. System will also move itself to the next lane unexpectedly when near the lane markers of the original lane. Navigation system and radio will freeze, stop working all together, and at times fully reboot, randomly while in operation. While these issues are frequent, they are intermittent. No repair suggestions by dealer or manufacturer

NHTSA complaint #11714987 — an unverified report by a vehicle owner.

BACK OVER PREVENTION

The contact owns a 2023 GMC Sierra 1500. The contact stated that on several occasions while in reverse(R), the rear-view camera was fuzzy, obstructing the view of the rear of the vehicle. On several occasions, while the vehicle was in reverse (R), the camera was fuzzy, and after shifting to drive(D), the front camera displayed a black screen with a camera and a RED line. The vehicle was taken to a dealer; however, the cause of the failure was not determined after 8 weeks. The manufacturer was not notified of the failure. The failure mileage was approximately 34,000.

NHTSA complaint #11681270 — an unverified report by a vehicle owner.

FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL

The active cruise control does not appear to be able to be completely turned off, you can only cancel a particular speed you have set. I have experienced multiple times in a parking lot situation when trying to park that as steering wheel was spinning, it is very easy to hit the toggle switch that sets/resumes the cruise control, at that point vehicle may acclerate to the set point as you are trying to park. You must quickly either hit the cancel button or the brake to disengage the cruise control that you have no intention of engaging. Although I have been able to get the situation under control, had another moving car or pedestrian been close by, not sure if I would have same result. I have gone through the operating manual provided with the vehicle, and from what I can tell, there is nothing in the manual that even tells you how to operate the active cruise control. It seems like there needs a “system off switch” so the set/resume button is not active, until the system is turned on. I have owned many GMC Products, and none have had the design where the toggle switch sticks out from the steering wheel and is easily inadvertently engaged. Usually the controls are flat/smooth like the “cancel” button on this vehicle…….which can’t easily be engaged accidentally. Luckly, I have not had a crash or injured a pedestrian

NHTSA complaint #11663971 — an unverified report by a vehicle owner.

FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL

While driving on the interstate, my vehicle started losing speed. I pulled over to the shoulder of the interstate and put in neutral so I could coast further to the exit ramp where I would be in a safer location. My vehicle has 14037 miles on the odometer and has now gone through 2 engines. It has always been serviced by GM.

NHTSA complaint #11641203 — an unverified report by a vehicle owner.

FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL

The issues with my vehicle began when the radio intermittently cut off or froze. Despite several attempts by the dealer to resolve the problem, they were unsuccessful. Early on, various electrical components failed to load or perform correctly, with the dealer attributing this to software updates. Currently, when the radio cuts off or freezes, I experience additional problems: the headlights randomly flash between dim and bright, the heads-up display fails to load or shows incomplete information, the collision detection activates with no objects around, and dynamic cruise control becomes unreliable or fails to engage. The wipers operate randomly, and the vehicle stalls when the auto start/stop feature is engaged. Random warning lights appear on the dash, and each day brings new, different issues. A new symptom involves the vehicle not recognizing the keys are inside, causing it to shut off and lock me inside. This recently happened while I was driving at low speed in a parking lot, which poses a serious safety risk. On the interstate, safety issues are more concerning: headlights flashing on and off, dynamic cruise control failing, BLIS and collision control activating unexpectedly, and the vehicle locking me inside with keys in the truck. My children are scared to ride in the vehicle due to these issues. The dealer claims they cannot replicate the problems, despite videos I’ve provided showing malfunctions. They acknowledge the issues but blame them on software updates. Multiple updates have been applied, but the problems continue and are becoming more frequent, affecting more systems. The vehicle is under warranty, but as of December 13, 2024, the dealer has refused to service it. After the dealer completed some work, an independent inspection confirmed the issues persist. Warning messages and malfunctioning lamps have been captured on video. Problem has been reported from first service approximately 6/2023 as radio malfunction / electrical issues

NHTSA complaint #11630691 — an unverified report by a vehicle owner.

LANE DEPARTURE: BLIND SPOT DETECTION

The issues with my vehicle began when the radio intermittently cut off or froze. Despite several attempts by the dealer to resolve the problem, they were unsuccessful. Early on, various electrical components failed to load or perform correctly, with the dealer attributing this to software updates. Currently, when the radio cuts off or freezes, I experience additional problems: the headlights randomly flash between dim and bright, the heads-up display fails to load or shows incomplete information, the collision detection activates with no objects around, and dynamic cruise control becomes unreliable or fails to engage. The wipers operate randomly, and the vehicle stalls when the auto start/stop feature is engaged. Random warning lights appear on the dash, and each day brings new, different issues. A new symptom involves the vehicle not recognizing the keys are inside, causing it to shut off and lock me inside. This recently happened while I was driving at low speed in a parking lot, which poses a serious safety risk. On the interstate, safety issues are more concerning: headlights flashing on and off, dynamic cruise control failing, BLIS and collision control activating unexpectedly, and the vehicle locking me inside with keys in the truck. My children are scared to ride in the vehicle due to these issues. The dealer claims they cannot replicate the problems, despite videos I’ve provided showing malfunctions. They acknowledge the issues but blame them on software updates. Multiple updates have been applied, but the problems continue and are becoming more frequent, affecting more systems. The vehicle is under warranty, but as of December 13, 2024, the dealer has refused to service it. After the dealer completed some work, an independent inspection confirmed the issues persist. Warning messages and malfunctioning lamps have been captured on video. Problem has been reported from first service approximately 6/2023 as radio malfunction / electrical issues

NHTSA complaint #11630691 — an unverified report by a vehicle owner.

FORWARD COLLISION AVOIDANCE: WARNINGS

The issues with my vehicle began when the radio intermittently cut off or froze. Despite several attempts by the dealer to resolve the problem, they were unsuccessful. Early on, various electrical components failed to load or perform correctly, with the dealer attributing this to software updates. Currently, when the radio cuts off or freezes, I experience additional problems: the headlights randomly flash between dim and bright, the heads-up display fails to load or shows incomplete information, the collision detection activates with no objects around, and dynamic cruise control becomes unreliable or fails to engage. The wipers operate randomly, and the vehicle stalls when the auto start/stop feature is engaged. Random warning lights appear on the dash, and each day brings new, different issues. A new symptom involves the vehicle not recognizing the keys are inside, causing it to shut off and lock me inside. This recently happened while I was driving at low speed in a parking lot, which poses a serious safety risk. On the interstate, safety issues are more concerning: headlights flashing on and off, dynamic cruise control failing, BLIS and collision control activating unexpectedly, and the vehicle locking me inside with keys in the truck. My children are scared to ride in the vehicle due to these issues. The dealer claims they cannot replicate the problems, despite videos I’ve provided showing malfunctions. They acknowledge the issues but blame them on software updates. Multiple updates have been applied, but the problems continue and are becoming more frequent, affecting more systems. The vehicle is under warranty, but as of December 13, 2024, the dealer has refused to service it. After the dealer completed some work, an independent inspection confirmed the issues persist. Warning messages and malfunctioning lamps have been captured on video. Problem has been reported from first service approximately 6/2023 as radio malfunction / electrical issues

NHTSA complaint #11630691 — an unverified report by a vehicle owner.

FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL

Purchased vehicle new June 23 2023 and Super Cruise never worked and if engaged acted erratically . Vehicle spent over 40 days in several GM dealerships for the issue and one dealer even charged me for installing a warranty part.. GM filled a case 9-10220813020 but were not helpful in dealing with dealers and to add insult to injury would not even reimburse me for warranty work or in any way compensate me for my time and efforts to fix the issue. Frustrated with GMs indifference I traded the vehicle in March 2024.

NHTSA complaint #11584185 — an unverified report by a vehicle owner.

LANE DEPARTURE: ASSIST

Purchased vehicle new June 23 2023 and Super Cruise never worked and if engaged acted erratically . Vehicle spent over 40 days in several GM dealerships for the issue and one dealer even charged me for installing a warranty part.. GM filled a case 9-10220813020 but were not helpful in dealing with dealers and to add insult to injury would not even reimburse me for warranty work or in any way compensate me for my time and efforts to fix the issue. Frustrated with GMs indifference I traded the vehicle in March 2024.

NHTSA complaint #11584185 — an unverified report by a vehicle owner.

BACK OVER PREVENTION

The contact owns a 2023 GMC Sierra 1500. The contact stated that while operating the vehicle, the rearview camera, front view camera, and side view cameras became inoperable. The vehicle was taken to the local dealer to be diagnosed. The contact was informed that the camera module needed to be replaced; however, the part to fix the vehicle was not available. The manufacturer was notified of the failure. The failure mileage was 8,500.

NHTSA complaint #11575712 — an unverified report by a vehicle owner.

LANE DEPARTURE: BLIND SPOT DETECTION

Front blind spot visibility is dangerous and GMC does not provide a forward facing camera standard. Blind spot warning also not standard and visibility is subpar.

NHTSA complaint #11558188 — an unverified report by a vehicle owner.

FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING

Traveling at 70 mph on cruise control, tapped breaks to turn off, multiple warning lights flashed, vehicle lost power, and breaks with multiple messages including “Break system failure, top speed 62 mph”. I lost all breaking control on the highway and nearly crashed into other vehicles due to inability to stop. Was able to pull over, turn off vehicle, and turn back on, when the breaks were working again but the vehicles acceleration was very slow. Currently at authorized repair shop. When dropped off, there were 8-9 active codes.

NHTSA complaint #11545089 — an unverified report by a vehicle owner.

FORWARD COLLISION AVOIDANCE: WARNINGS

TRUCK HAS DIED GOING DOWN THE ROAD AT 40MPH. ALSO HAVE ELECTRICAL ISSUES WITH RADIO..RUNNING BOARDS OPENING GOING DOWN THE ROAD. NO SOUND FROM RADIO, SIGNALS ...NO CONNECTIONS TO GOOGLE ON STAR LOST. RADIO SCREEN HALF OF SCREEN SHUTS OFF. FRONT CRASH SENSORS GO OFF WITH NOTING IN FRONT OF VEHICLE...LOSS OF CAMERAS NO CONNECTION. SOUNDS LIKE A BUG ZAPPER UNDER TRUCK. GM HAS REPROGRAMMED TRUCK NOW 3 TIMES SENT A TECH FROM FACTORY...REPLACED RADIO REPROGRAMMED ALL COMPUTERS AGAIN!! TRUCK HAS BEEN IN THE SHOP THIS TIME FOR OVER 30 DAYS WITH 6200 MILES ON IT THIS IS THE 4TH TIME SINCE I BOUGHT IN JUNE. HAVE A CASE REPRESENTATIVE FROM GM WHO WILL NOT HELP WITH ISSUES JUST KEEPS PUTTING ME OFF. HAVE VIDEOS PICTURES OF ALL THE ISSUES AND HAVE GIVEN TO DEALER AND GM

NHTSA complaint #11544881 — an unverified report by a vehicle owner.

LANE DEPARTURE: WARNING

The infotainment system loses all audio through the speakers intermittently. when this happens I also lose the Safety warning chimes as well. shutting off the vehicle for an extended period of time resets something and it resumes normal function. I have contacted GM customer service and spoke to 3 different representatives and requested an escalation to a Senior Advisor, which i was told could take up to 4 days to hear back. the vehicle has 800 miles and is 1 month old, this has occurred 4 times. it has not been looked at by the manufacturer as i am waiting for return communication. Other than no sound, everything else on the touch screen seemed to be working normal, but im no technician to determine that. i feel this is a safety concern as i travel with my 13 month old daily.

NHTSA complaint #11506426 — an unverified report by a vehicle owner.