2012 Infiniti FX35 problems

ENGINE

This engine uses a metal timing chain inside the engine. Infinit chose to use plastic guides and tensors to keep the chain in place and not wear stretch. This choice of PLASTIC results in the eventual failure of the components that are needed to keep the chain in place. First signs of impending failure is a rattle inside the engine. Eventual the chain will break loose and destroy the engine. The parts themselves can be purchased at any auto parts store for under $50.00, however labor is in the thousands or engine complete failure. A simple search of the internet will show that nearly all owners experience this. Most opting to sell the vehicle or chance failure does not occur. My mechanic has confirmed and I will go to an Infiniti dealer if need be.

NHTSA complaint #11738759 — an unverified report by a vehicle owner.

ENGINE

The contact owns a 2012 Infiniti FX35. The contact stated that on several occasions, while the vehicle was started, there was an abnormal ticking sound coming from the engine compartment. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 98,000.

NHTSA complaint #11675274 — an unverified report by a vehicle owner.

ELECTRICAL SYSTEM

The contact owns a 2012 Infiniti FX35. The contact stated while driving at an unknown speed, the vehicle failed to shift gears properly. The contact took the vehicle to the local dealer to be diagnosed. The contact was informed that the PCM needed to be replaced. The vehicle was not yet repaired however, the repair was pending. The manufacturer had been informed of the failure. The failure mileage was unknown.

NHTSA complaint #11424834 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

THE DASHBOARDS OF THE INFINITI FX35 BECOMES LIKE A STICKY GUMMY LIKE SUBSTANCE. THE DASHBOARDS ALSO CRACK AND CHIP WITHOUT CAUSE AND REASON AND WITHOUT DOING ANYTHING TO IT. THIS CAN HAPPEN WITHIN ONLY A COUPLE OF MONTHS OF OWNING THE VEHICLE.

NHTSA complaint #11270122 — an unverified report by a vehicle owner.

STRUCTURE:BODY

INFINITI FX35 2012 DASHBOARD IS FALLING APART IN PIECES. VEHICLE HAS 69,000 MILES ON IT. THE DASHBOARD SEEMS TO BE MELTING AS IT HAS BECOME STICKY AND THE REFLECTION IS BLINDING ME IN THE WINDSHIELD WHEN I DRIVE. THE ISSUE HAS PROGRESSED TO CRACKS EVERYWHERE AND INFINITI IS REFUSING TO SERVICE. THIS IS A MAJOR SAFETY ISSUE! I AM BLINDED EVERY TIME I DRIVE. PICTURES OF CRACKS PROVIDED. THE REFLECTION PICTURE IS HARD TO TAKE.

NHTSA complaint #11216988 — an unverified report by a vehicle owner.

VISIBILITY/WIPER

INFINITI FX35 2012 DASHBOARD IS FALLING APART IN PIECES. VEHICLE HAS 69,000 MILES ON IT. THE DASHBOARD SEEMS TO BE MELTING AS IT HAS BECOME STICKY AND THE REFLECTION IS BLINDING ME IN THE WINDSHIELD WHEN I DRIVE. THE ISSUE HAS PROGRESSED TO CRACKS EVERYWHERE AND INFINITI IS REFUSING TO SERVICE. THIS IS A MAJOR SAFETY ISSUE! I AM BLINDED EVERY TIME I DRIVE. PICTURES OF CRACKS PROVIDED. THE REFLECTION PICTURE IS HARD TO TAKE.

NHTSA complaint #11216988 — an unverified report by a vehicle owner.

AIR BAGS

TAKATA RECALL NEEDED ON INFINITI FX35 2012. I WAS IN MOTION, DRIVING 75 MPH ON THE FREEWAY. A PIECE OF DEBRIS BOUNCED OFF OF A CAR IN MY LEFT LANE AND FLEW UNDERNEATH MY CAR. BANG! MY AIRBAGS EJECTED AND SLAMMED MY FACE HARD. MY WHOLE FRONT WINDSHIELD BLEW WHITE. I COULDN'T SEE ANYTHING IN FRONT OF ME. TRYING TO PUSH THE AIRBAG DOWN WITH ONE HAND, WHILE STEERING WITH THE OTHER HAND AT THE SAME TIME, I WAS ESSENTIALLY DRIVING BLIND ON THE FREEWAY WITH SPEEDING CARS ALL AROUND ME. ON TOP OF THAT I COULDN'T MOVE, BECAUSE THE SEATBELTS LOCKED ME. IT'S A WONDER I DIDN'T SLAM ON THE BREAKS, OR SWERVE INTO THE OTHER LANES, A PERFECTLY NATURAL REACTION. I USED MY PERIPHERAL VISION TO MOVE INTO THE SLOWER LANES TO THE RIGHT OF ME. THE LAST LANE ENDED UP BEING THE EXIT LANE. WHEN THE FOUR OF US GOT OUT TO EXAMINE WHAT WE THOUGHT WOULD BE A HUGE DENT, WE WERE SHOCKED. THE CAR LOOKED PERFECT. NO COLLISION. NO DAMAGE. IT WAS THE AIRBAGS. HAD WE BEEN INJURED OR WORSE YET, KILLED IN A CRASH THAT DAY (NOT TO MENTION ALL THE PEOPLE IN THE SURROUNDING CARS) WE WOULD NEVER HAVE ASCERTAINED THAT IT WAS AS A RESULT OF THE FAULTY AIRBAG SENSOR. IT HAPPENED SO QUICKLY THAT I WOULD NOT HAVE KNOWN WHAT HAD COME FIRST - THE ACCIDENT OR THE AIRBAGS.

NHTSA complaint #11120141 — an unverified report by a vehicle owner.

AIR BAGS

WHILE DRIVING IN THE MIDDLE LANE ON A FIVE LANE FREEWAY, A PIECE OF DEBRIS (ABOUT 1X2 FT) WAS BOUNCING FROM LANE TO LANE. IT BOUNCED INTO MY LANE AND WENT UNDER MY 2012 INFINITE FX35. I HEARD A LOUD BANG AND MY AIRBAGS EJECTED OPEN. MY WHOLE FRONT WINDSHIELD BLEW WHITE, LEAVING ME UNABLE TO SEE THE ROAD. ESSENTIALLY, I WAS DRIVING BLINDLY AT HIGHWAY SPEED ON THE FREEWAY WITH MOVING CARS ALL AROUND ME. IT'S A WONDER I DIDN'T SLAM ON MY BRAKES, SWERVE OR PLOW INTO THE CARS THAT I WAS BEHIND, IN FRONT OF, OR TO THE SIDE OF ME ON THE FREEWAY. TO THINK ABOUT THE CATASTROPHIC CONSEQUENCES! WHITED OUT FRONT WINDOW, LARGE IMPEDING AIRBAG IN MY FACE, BUT MIRACULOUSLY, I MANAGED TO SAFELY MANEUVER ACROSS TWO LANES OF TRAFFIC! THE LAST LANE TURNED OUT TO BE THE EXIT OFF THE FREEWAY, WHERE THERE WAS A GAS STATION. WHEN WE STOPPED THERE, MY THREE PASSENGERS AND I GOT OUT OF THE CAR AND IMMEDIATELY WALKED AROUND IT, LOOKING TO SEE WHAT DAMAGE WAS VISIBLE ON MY INFINITI. IT LOOKED PERFECT: NO SIGNS OF EXTERNAL DAMAGE WHATSOEVER. NO COLLISION. NO DAMAGE. A DEFECTIVE AND HYPERSENSITIVE SENSOR IS SOMETHING THAT NEEDS TO BE LOOKED INTO. WAS THIS AN ISOLATED INCIDENT? OR IS THIS SOMETHING THAT SHOULD BE CONSIDERED AN INFINITI RECALL? THE EVENTS IN MY CASE HAPPENED SO QUICKLY THAT HAD WE HAD AN ACCIDENT, I WOULD NEVER HAVE KNOWN WHAT HAD COME FIRST, THE ACCIDENT, OR THE AIRBAG. MY AUTO INSURANCE COMPANY WAS SHOCKED THAT THIS OCCURRED WHEN THERE WAS ABSOLUTELY NO DAMAGE TO THE OUTSIDE OF MY INFINITI. THE INTERIOR HOWEVER, WAS ANOTHER THING ALTOGETHER ' THE AIRBAGS, THE DASHBOARD, THE COMPUTER SYSTEM, THE SEAT BELTS, ETC., IT WAS UNBELIEVABLE. THEY DECIDED TO DO A THOROUGH INVESTIGATION. THEIR CONCLUSION? MY INFINITI DEEMED "TOTALED" WAS ZERO MY FAULT.

NHTSA complaint #11041876 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

WHILE DRIVING IN THE MIDDLE LANE ON A FIVE LANE FREEWAY, A PIECE OF DEBRIS (ABOUT 1X2 FT) WAS BOUNCING FROM LANE TO LANE. IT BOUNCED INTO MY LANE AND WENT UNDER MY 2012 INFINITE FX35. I HEARD A LOUD BANG AND MY AIRBAGS EJECTED OPEN. MY WHOLE FRONT WINDSHIELD BLEW WHITE, LEAVING ME UNABLE TO SEE THE ROAD. ESSENTIALLY, I WAS DRIVING BLINDLY AT HIGHWAY SPEED ON THE FREEWAY WITH MOVING CARS ALL AROUND ME. IT'S A WONDER I DIDN'T SLAM ON MY BRAKES, SWERVE OR PLOW INTO THE CARS THAT I WAS BEHIND, IN FRONT OF, OR TO THE SIDE OF ME ON THE FREEWAY. TO THINK ABOUT THE CATASTROPHIC CONSEQUENCES! WHITED OUT FRONT WINDOW, LARGE IMPEDING AIRBAG IN MY FACE, BUT MIRACULOUSLY, I MANAGED TO SAFELY MANEUVER ACROSS TWO LANES OF TRAFFIC! THE LAST LANE TURNED OUT TO BE THE EXIT OFF THE FREEWAY, WHERE THERE WAS A GAS STATION. WHEN WE STOPPED THERE, MY THREE PASSENGERS AND I GOT OUT OF THE CAR AND IMMEDIATELY WALKED AROUND IT, LOOKING TO SEE WHAT DAMAGE WAS VISIBLE ON MY INFINITI. IT LOOKED PERFECT: NO SIGNS OF EXTERNAL DAMAGE WHATSOEVER. NO COLLISION. NO DAMAGE. A DEFECTIVE AND HYPERSENSITIVE SENSOR IS SOMETHING THAT NEEDS TO BE LOOKED INTO. WAS THIS AN ISOLATED INCIDENT? OR IS THIS SOMETHING THAT SHOULD BE CONSIDERED AN INFINITI RECALL? THE EVENTS IN MY CASE HAPPENED SO QUICKLY THAT HAD WE HAD AN ACCIDENT, I WOULD NEVER HAVE KNOWN WHAT HAD COME FIRST, THE ACCIDENT, OR THE AIRBAG. MY AUTO INSURANCE COMPANY WAS SHOCKED THAT THIS OCCURRED WHEN THERE WAS ABSOLUTELY NO DAMAGE TO THE OUTSIDE OF MY INFINITI. THE INTERIOR HOWEVER, WAS ANOTHER THING ALTOGETHER ' THE AIRBAGS, THE DASHBOARD, THE COMPUTER SYSTEM, THE SEAT BELTS, ETC., IT WAS UNBELIEVABLE. THEY DECIDED TO DO A THOROUGH INVESTIGATION. THEIR CONCLUSION? MY INFINITI DEEMED "TOTALED" WAS ZERO MY FAULT.

NHTSA complaint #11041876 — an unverified report by a vehicle owner.

POWER TRAIN

I REPORTED MY VEHICLE IS A WHINING NOISE COMING FROM THE ENGINE. I TOOK IT IN FOR A DIAGNOSIS. THE TECHNICIAN INFORMED ME THAT NO CODES WERE DETECTED; HOWEVER BELIEVES IT IS THE ALTERNATOR. THE CAR HAS 39K MILES. AS A PREVIOUS OWNER OF A 2011 INFINITI, I BELIEVE THIS IS A MANUFACTURE DEFECT AS I AM THE SECOND OWNER AND DRIVEN IT FOR LESS THAN 6K. I INITIATED A CLAIM WITH NALLEY CONSUMER AFFAIRS TO NO AVAIL; THE REPRESENTATIVE STATED THAT THERE IS NO LISTING OF WHAT IS COVERED UNDER WARRANTY. CLAIM # 28141832. I HAVE REQUESTED THAT THE REGIONAL MANAGER CONTACT ME.

NHTSA complaint #11019091 — an unverified report by a vehicle owner.

ELECTRICAL SYSTEM

I REPORTED MY VEHICLE IS A WHINING NOISE COMING FROM THE ENGINE. I TOOK IT IN FOR A DIAGNOSIS. THE TECHNICIAN INFORMED ME THAT NO CODES WERE DETECTED; HOWEVER BELIEVES IT IS THE ALTERNATOR. THE CAR HAS 39K MILES. AS A PREVIOUS OWNER OF A 2011 INFINITI, I BELIEVE THIS IS A MANUFACTURE DEFECT AS I AM THE SECOND OWNER AND DRIVEN IT FOR LESS THAN 6K. I INITIATED A CLAIM WITH NALLEY CONSUMER AFFAIRS TO NO AVAIL; THE REPRESENTATIVE STATED THAT THERE IS NO LISTING OF WHAT IS COVERED UNDER WARRANTY. CLAIM # 28141832. I HAVE REQUESTED THAT THE REGIONAL MANAGER CONTACT ME.

NHTSA complaint #11019091 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

PURCHASE THE VEHICLE LATE FEBRUARY 2016 AND I BEGAN HAVING ENGINE PROBLEMS IN JUNE 2016. THE CAR HAS ACCELERATION PROBLEMS AS WELL AS STALLS PERIODICALLY. THE CAR HAS BEEN IN THE SHOP 3 TIMES FOR REPAIR AS OF DATE AND IS SCHEDULED FOR 4TH REPAIR ON DECEMBER 19, 2016. I DRIVE THE VEHICLE AS LESS AS POSSIBLE OUT FEAR FOR MY FAMILY AND I SAFETY.

NHTSA complaint #10935048 — an unverified report by a vehicle owner.

ENGINE

PURCHASE THE VEHICLE LATE FEBRUARY 2016 AND I BEGAN HAVING ENGINE PROBLEMS IN JUNE 2016. THE CAR HAS ACCELERATION PROBLEMS AS WELL AS STALLS PERIODICALLY. THE CAR HAS BEEN IN THE SHOP 3 TIMES FOR REPAIR AS OF DATE AND IS SCHEDULED FOR 4TH REPAIR ON DECEMBER 19, 2016. I DRIVE THE VEHICLE AS LESS AS POSSIBLE OUT FEAR FOR MY FAMILY AND I SAFETY.

NHTSA complaint #10935048 — an unverified report by a vehicle owner.

FUEL SYSTEM, GASOLINE

MY 2012 INFINITI FX-35 FUEL GAUGE STOPPED REGISTERING FUEL LEVELS ABOUT THREE WEEKS AGO, AND THE WARRANTY EXPIRED THREE MONTHS AGO. I NOTICED THE ISSUE WHEN STARTING THE CAR IN MY GARAGE. I CONTACTED THE INFINITI DEALER, AND THEY MENTIONED THAT I WOULD BE RESPONSIBLE FOR THE REPAIR WHICH WOULD NOT BE COVERED UNDER WARRANTY. THE PROBLEM ACTUALLY INVOLVES THE FUEL SENDING UNITS, NISSAN PN 25060-1CB0C AND 25060-1CB1C, WHICH RETAIL AT APPROXIMATELY $130.00 EACH. PARTS AND LABOR ARE IN EXCESS OF $600.00. I LOOKED UP SOME PAST NHTSA BULLETINS INVOLVING NISSAN FUEL SENDING UNITS AND FOUND THE FOLLOWING NHTSA BULLETINS: 10V-074, 10V-075. ALL NISSAN VEHICLES, INCLUDING INFINITI, UTILIZE THE SAME DESIGN FOR THEIR FUEL SENDING UNITS, WHICH INVOLVE A FLOATING ARM WITH CONTACTS THAT SWEEP ACROSS A CONTACT ARRAY TO REGISTER E-F. I CONTACTED INFINITI CUSTOMER CARE WHO INFORMED ME THAT THEY COULD NOT OFFER ANY COMPENSATION TOWARD FIXING THE PROBLEM. I THEN LOCATED A YOUTUBE VIDEO THAT SHOWED THE PROBLEM WAS WITH THE CONTACT ARRAY THAT BECOMES OXIDIZED AFTER A CERTAIN AMOUNT OF TIME. I THEN FIXED MY PROBLEM BY REMOVING BOTH FUEL SENDING UNITS FROM THE GAS TANK, AND CLEANING THE CONTACT ARRAY ON EACH USING A COTTON SWAB. THIS IS CLEARLY A FAULTY DESIGN, AND NISSAN SHOULD ISSUE A RECALL FOR ALL MAKES/MODELS....01/04/17 *BF

NHTSA complaint #10909638 — an unverified report by a vehicle owner.

ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL

MY 2012 INFINITI FX-35 FUEL GAUGE STOPPED REGISTERING FUEL LEVELS ABOUT THREE WEEKS AGO, AND THE WARRANTY EXPIRED THREE MONTHS AGO. I NOTICED THE ISSUE WHEN STARTING THE CAR IN MY GARAGE. I CONTACTED THE INFINITI DEALER, AND THEY MENTIONED THAT I WOULD BE RESPONSIBLE FOR THE REPAIR WHICH WOULD NOT BE COVERED UNDER WARRANTY. THE PROBLEM ACTUALLY INVOLVES THE FUEL SENDING UNITS, NISSAN PN 25060-1CB0C AND 25060-1CB1C, WHICH RETAIL AT APPROXIMATELY $130.00 EACH. PARTS AND LABOR ARE IN EXCESS OF $600.00. I LOOKED UP SOME PAST NHTSA BULLETINS INVOLVING NISSAN FUEL SENDING UNITS AND FOUND THE FOLLOWING NHTSA BULLETINS: 10V-074, 10V-075. ALL NISSAN VEHICLES, INCLUDING INFINITI, UTILIZE THE SAME DESIGN FOR THEIR FUEL SENDING UNITS, WHICH INVOLVE A FLOATING ARM WITH CONTACTS THAT SWEEP ACROSS A CONTACT ARRAY TO REGISTER E-F. I CONTACTED INFINITI CUSTOMER CARE WHO INFORMED ME THAT THEY COULD NOT OFFER ANY COMPENSATION TOWARD FIXING THE PROBLEM. I THEN LOCATED A YOUTUBE VIDEO THAT SHOWED THE PROBLEM WAS WITH THE CONTACT ARRAY THAT BECOMES OXIDIZED AFTER A CERTAIN AMOUNT OF TIME. I THEN FIXED MY PROBLEM BY REMOVING BOTH FUEL SENDING UNITS FROM THE GAS TANK, AND CLEANING THE CONTACT ARRAY ON EACH USING A COTTON SWAB. THIS IS CLEARLY A FAULTY DESIGN, AND NISSAN SHOULD ISSUE A RECALL FOR ALL MAKES/MODELS....01/04/17 *BF

NHTSA complaint #10909638 — an unverified report by a vehicle owner.

FUEL/PROPULSION SYSTEM

MY 2012 INFINITI FX-35 FUEL GAUGE STOPPED REGISTERING FUEL LEVELS ABOUT THREE WEEKS AGO, AND THE WARRANTY EXPIRED THREE MONTHS AGO. I NOTICED THE ISSUE WHEN STARTING THE CAR IN MY GARAGE. I CONTACTED THE INFINITI DEALER, AND THEY MENTIONED THAT I WOULD BE RESPONSIBLE FOR THE REPAIR WHICH WOULD NOT BE COVERED UNDER WARRANTY. THE PROBLEM ACTUALLY INVOLVES THE FUEL SENDING UNITS, NISSAN PN 25060-1CB0C AND 25060-1CB1C, WHICH RETAIL AT APPROXIMATELY $130.00 EACH. PARTS AND LABOR ARE IN EXCESS OF $600.00. I LOOKED UP SOME PAST NHTSA BULLETINS INVOLVING NISSAN FUEL SENDING UNITS AND FOUND THE FOLLOWING NHTSA BULLETINS: 10V-074, 10V-075. ALL NISSAN VEHICLES, INCLUDING INFINITI, UTILIZE THE SAME DESIGN FOR THEIR FUEL SENDING UNITS, WHICH INVOLVE A FLOATING ARM WITH CONTACTS THAT SWEEP ACROSS A CONTACT ARRAY TO REGISTER E-F. I CONTACTED INFINITI CUSTOMER CARE WHO INFORMED ME THAT THEY COULD NOT OFFER ANY COMPENSATION TOWARD FIXING THE PROBLEM. I THEN LOCATED A YOUTUBE VIDEO THAT SHOWED THE PROBLEM WAS WITH THE CONTACT ARRAY THAT BECOMES OXIDIZED AFTER A CERTAIN AMOUNT OF TIME. I THEN FIXED MY PROBLEM BY REMOVING BOTH FUEL SENDING UNITS FROM THE GAS TANK, AND CLEANING THE CONTACT ARRAY ON EACH USING A COTTON SWAB. THIS IS CLEARLY A FAULTY DESIGN, AND NISSAN SHOULD ISSUE A RECALL FOR ALL MAKES/MODELS....01/04/17 *BF

NHTSA complaint #10909638 — an unverified report by a vehicle owner.

ENGINE

I WAS DRIVING THROUGH AN INTERSECTION AT ABOUT 15/20 MILES AN HOUR AS THE LIGHT HAD JUST TURNED GREEN & MY CAR JUST SHUT DOWN OUT OF NO WHERE ALL THE LIGHTS WERE ON ON THE DASH, AND THE CAR ROLLED TO A STOP. I TURNED THE EMERGENCY LIGHTS ON. I PUT THE CAR IN PARK AND HIT THE START BUTTON AGAIN & THE CAR STARTED WITH NO ISSUES. THIS IS THE 3RD TIME IT HAS HAPPEN THE SAME WAY. LUCKILY THE OTHER 2 TIMES I WAS DRIVING THROUGH A PARKING LOT AND THE VEHICLE JUST SHUTS DOWN WHILE ACCELERATING & IN DRIVE MODE. THERE ARE NO WARNING LIGHTS ON MY VEHICLE FOR MAINTENANCE. READING ABOUT THIS ONLINE IT APPARENTLY HAPPENS A LOT & TO SOME PEOPLE ON THE HIGHWAY GOING 70 MPH. THIS COULD BE VERY DANGEROUS!

NHTSA complaint #10887652 — an unverified report by a vehicle owner.

VISIBILITY

INCIDENT HAPPENED ABOUT 9AM WITH TEMPERATURES IN LOW 30SF. AS I WAS PULLING OUT OF PARKING LOT,I HEARD WHAT SOUNDED LIKE GLASS TINKERING. IT GOT COLDER/MORE WINDY IN CAR & MORE LIGHT COMING FROM MOONROOF AREA. ABOUT 1/2MILE LATER AS I MAKE LEFT TURN I NOTICED WHAT LOOKED LIKE SMALL DARK CRYSTALS FLYING OFF TOP OF TRUNK AREA. I PULLED OVER, GOT & CHECKED BACK OF CAR. WHEN I WENT TO FRONT OF CAR, I ALSO DIDN'T NOTICE ANY DAMAGE. I GOT BACK IN CAR & OPENED COVERING FOR MOONROOF. I SAW BIG HOLE & WHAT WAS LEFT OF GLASS WAS ALL SHATTERED. I TOOK PICTURES FROM INSIDE & TRIED TO TAKE PICTURES FROM OUTSIDE. I CALLED CAR DEALERSHIP, WHO SAID THEY NEVER HEARD OF ANY SUCH INCIDENT & SAID IT WAS NOT COVERED BY WARRANTY. LATER I INQUIRED ABOUT EXTRA COVERAGE FOR TIRE,WHEEL & GLASS I BOUGHT BUT WAS TOLD MOONROOF WAS NOT INCLUDED.

NHTSA complaint #10554080 — an unverified report by a vehicle owner.