FaultScore

1996 Jeep Grand Cherokee door lock problems

23 of the 1,250 complaints about the 1996 Jeep Grand Cherokee are about the doors, latches and locks — 2% of everything reported for this model year. Half of the failures with a mileage on record happened before 95,000 miles.

A

23

Complaints

0

Crashes

0

Fires

0

Injuries

Exactly what failed

Latch 8 34.8%
Latch 7 30.4%
Latches/Locks/Linkages 4 17.4%
Latch 3 13.0%
Lock 1 4.3%

Doors, Latches & Locks across every Jeep Grand Cherokee year

1993 27 7.3%
1996 23 6.2%
1997 13 3.5%
1998 19 5.1%
1999 19 5.1%
2000 81 21.9%
2005 163 44.1%
2006 25 6.8%

What owners said

Filed with NHTSA, in their own words.

at 315,977 miles Confluence, PA

LATCHES/LOCKS/LINKAGES:DOORS:LATCH

TL* THE CONTACT OWNS A 1996 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE DRIVER SIDE DOOR LATCH FRACTURED AND ALLOWED THE DOOR TO OPEN WHILE THE VEHICLE WAS IN MOTION. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 315,977.

NHTSA complaint #10885494 — an unverified report by a vehicle owner.

Rutland, VT

LATCHES/LOCKS/LINKAGES

TL* THE CONTACT OWNS A 1996 JEEP GRAND CHEROKEE LAREDO. THE CONTACT STATED THAT THE LOCK ON THE DRIVER SIDE DOOR FAILED. THE CONTACT STATED THE DOOR ONLY STAYED CLOSED BY BEING TIED SHUT. THE DEALER STATED THAT THE FAILURE WAS DUE TO NORMAL WEAR AND TEAR AND THAT THE VEHICLE WAS NO LONGER UNDER WARRANTY. THE VIN WAS NOT AVAILABLE. THE CURRENT MILEAGE WAS 115,000 AND THE FAILURE MILEAGE WAS UNAVAILABLE.

NHTSA complaint #10469471 — an unverified report by a vehicle owner.

Mechaincsville, VA

LATCHES/LOCKS/LINKAGES

DRIVER FRONT, AND BOTH REAR DOOR LOCK ACTUATORS HAVE STOPPED WORKING CORRECTLY.

NHTSA complaint #10462923 — an unverified report by a vehicle owner.

at 155,000 miles Miami, FL

LATCHES/LOCKS/LINKAGES

PROBLEM... DRIVING DOWN THE ROAD OR STOPPED AT LIGHT OR IN THE MIDDLE OF A TURN OR ON EXPRESSWAY... IT WOULD SHUT OFF WITHOUT WARNING, SOMETIME IT WOULD RESTART IMMEDIATELY, SOMETIMES NOT!!!... EXTREMELY DANGEROUS SITUATIONS DEVELOPED, WHICH I WAS LUCKY!!! 1996 JEEP GRAND CHEROKEE, 4.0 , 6 CYL.... SPENT 6 MONTHS DOING REPAIRS/ REPLACEMENT PARTS AND MANY ,MANY DOLLARS SPENT TRACKING DOWN PART AFTER PART. USING DIAGNOSTICS MACHINE TO DETERMINE FAULTY PART... PROBLEM WAS THE POWER CONTROL MODULE ( PCM OR ECU SAME PART) WAS DEFECTIVE AND EITHER WAS MISREADING CODES OR GIVING OUT BAD CODES TO PARTS (LIKE TO THE CRANK SHAFT POSITION SENSOR OR THE COIL, OR THE 01 OR 02 OX SENSORS OR IT GOES ON AND ON AND ON). NOT SURE HOW IT WORKS BUT YOU GET MY DRIFT. SINCE SIGNING UP WITH CNET.COM, HAVE FOUND MANY PEOPLE ACROSS AMERICA WITH THE SAME ISSUE ON JEEP WITH DIFFERENT YEARS (1994/2000) AND MODELS. TO SEARCH... LOOK UP JEEP STALLS OR JEEP FIXED AND YOU WILL SEE OTHER TOPICS AND FORUMS AROUND THAT TOPIC AND YOU WILL ALSO SEE WHERE THE MANUFACTURE DOESN'T KNOW HOW TO ADDRESS THE PROBLEM EITHER. ANOTHER POSSIBLE RECALL ISSUE IS THE SCREWS THAT HOLD THE PCM MIGHT BE TOO LONG AND ARE GROUNDING OUT THE UNIT AFTER PAINT WEARS OFF ON FIREWALL... IMPORTANT TO READ ALL ARTICLES AND DIFFERENT FORUMS!!! ... IS A MUST LASTLY... INSTEAD OF REPLACING PCM'S, IS IT POSSIBLE TO HAVE THE PCM RE FLASHED UNDER RECALL??? I'M STRETCHING, BUT MAYBE ELECTRICAL POWER STORMS AND RAIN IS CAUSING PARTS TO DEFECT??? LASTLY... JEEP PARTS CONSISTS OF MODULE POWER UNITS THAT WORK OR DON'T WORK BUT THE PCM READS THE CODES AND ADJUSTS THE WORKABLE OF THE MOTOR... ANOTHER ISSUE IS THAT THERE ARE SEVERAL ISSUES THAT WILL SHUT DOWN THE MOTOR BESIDES THE FORE MENTIONED PARTS... IE... ASD RELAY, THE SECURITY SYSTEM, DOOR LOCKS, STEERING COLUMN, THE ELECTRONIC KEY, THE BACK WINDSHIELD WIPER...

NHTSA complaint #10223656 — an unverified report by a vehicle owner.

Solon, OH

LATCHES/LOCKS/LINKAGES:HOOD:LATCH

1996 GRAND CHEROKEE HOOD STRUCK WINDSHIELD WHILE DRIVING. *TS THE HOOD LATCH WAS DEFECTIVE.

NHTSA complaint #10157305 — an unverified report by a vehicle owner.

at 90,000 miles Park City, UT

LATCHES/LOCKS/LINKAGES:TAILGATE:LATCH

TAILGATE LATCH ON 1996 GRAND CHEROKEE HAS FAILED, WON'T UNLOCK.

NHTSA complaint #10112177 — an unverified report by a vehicle owner.

at 64,000 miles Raleigh, NC

LATCHES/LOCKS/LINKAGES

I HAVE A 96 GRAND CHEROKEE LTD 4X4 WITH 115K MILES. SINCE IT TURNED 65K MILES I HAVE REPLACED THE BRAKE PADS AND DRUMS 3 TIMES. I HAVE WATER LEAKS IN THE SEAT BELT WELLS, THE PASSENGER SIDE WINDOW, AND THE BELTS ARE WET WHEN IT RAINS. TODAY, WATER IS POOLING IN THE FLOOR OF THE DRIVER'S SIDE. WATER POURS FROM JUST ABOVE THE ACCELERATOR. MUST BE FROM A/C?THE REAR DOOR HATCH HAS JAMMED IN LOCK POSITION. THE ELECTRONIC MILEAGE/ FUEL READOUT (ON CEILING MODULE) FLUCTUATES WILDLY AND IS INACCURATE. THE CATALYTIC CONVERTER WENT OUT AT 64,975 MILES. NOW HAVE A CRACK IN THE EXHAUST MANIFOLD, QUOTED $1200 BY DEALER TO REPAIR. I HAVE GONE THROUGH STOCK 3 RADIOS, TUNER PROBLEMS. MASSIVE A/C PROBLEMS IN PAST. I PAID A NON DEALER TO REPAIR IT, THE REPAIRS HELD FOR 30 DAYS AND SAME PROBLEM STARTED AGAIN. THEN HAD DEALER REPAIR AND IT WAS A RECALL ITEM SO WAS COVERED AFTER I'D PAID FOR 2 PREV REPAIR JOBS AT $1100 TOTAL. THE POWER STEERING PUMP WENT OUT AT 90K MILES. REPLACED SO MANY OTHER PARTS, I'D HAVE TO REFER TO THE SERVICE RECORDS FOR MORE DETAILS. THIS LIST IS ONLY FROM MEMORY. TOTAL COST OVER 3 YRS....AROUND $4000! OH, AND THE REAR HATCH/DOOR PAINT IS FADED AND DULL, TOTALLY DIFFERENT FROM THE REST OF THE CAR. ALL BLACK METAL PAINTED PARTS PAINT IS COMING OFF. HAS BEEN FOR COUPLE OF YEARS. ALSO THE ROOF RATTLE REALLY LOUD AT OVER 50MPH. THE POWER OUTLET CAME APART STILL ATTACHED TO MY PHONE CORD ONE DAY. FINALLY, THE FRONT END HAS SOME PROBLEM WITH THE AXLE? AND WILL COST APPROX $700 TO REPAIR. I THOUGHT I HAD A LEMON UNTIL I TALKED WITH 3 OTHER JEEP OWNERS, THEY'VE HAD SIMILAR PROBLEMS. DO WE HAVE ANY RECOURSE WITH CHRYSLER OVER THESE VEHICLES...I AM CONSIDERING INVOLVING AN ATTNY.

NHTSA complaint #10096135 — an unverified report by a vehicle owner.

at 95,000 miles SAN Luis Obispo, CA

LATCHES/LOCKS/LINKAGES:DOORS:LATCH

WHILE DRIVING DRIVER'S SIDE DOOR POPPED OPEN AND WOULD NOT CLOSE. THE CONSUMER TOOK THE VEHICLE TO THE DEALER, AND WAS TOLD THAT THE VEHICLE WAS OUT OF WARRANTY AND THERE WAS NOTHING THEY COULD DO. THE CONSUMER THEN TOOK THE VEHICLE TO AN AFTERMARKET BODY SHOP, AND WAS TOLD THAT IT WAS THE WELD, WHICH WAS VERY THIN THAT CAUSED THE LATCHES TO POP OFF INSIDE THE DOOR. *AK

NHTSA complaint #10094980 — an unverified report by a vehicle owner.

at 95,000 miles SAN Luis Obispo, CA

LATCHES/LOCKS/LINKAGES:DOORS:LATCH

DRIVING DOWN FREEWAY AND DRIVERS DOOR POPS OPEN AND WON'T SHUT. HAVE TO PULL OVER IN A HURRY TO AVOID ACCIDENT. FOUND DOOR LATCH HANGING FROM DOOR FRAME. WEAK WELD OF LATCH HAD GIVEN WAY AND DOOR POPPED OPEN. VERY DANGEROUS. LOCAL CHRYSLER DEALERSHIP COULDN'T HELP FINANCIALLY OR OTHERWISE AND SENT ME TO A BODY SHOP. BODY SHOP SAID THIS IS A REGULAR PROBLEM ON CHRYSLER PRODUCTS. THEY USE A CHEAP METAL AND WELDING TO ATTACH DOOR LATCH. I WOULD LIKE TO BE REFUNDED THE $1800 IT IS COSTING ME TO REPLAC THE ENTIRE DOOR. CAR IS A 1996 JEEP GRAND CHEROKEE. I WOULD THINK THIS SHOULD LAST MORE THAN EIGHT YEARS.

NHTSA complaint #10093512 — an unverified report by a vehicle owner.

at 95,000 miles SAN Luis Obispo, CA

LATCHES/LOCKS/LINKAGES:DOORS:LATCH

THIS COMPLAINT WAS SENT BY A WEB USER VIA E-MAIL. WHILE DRIVING THE DRIVER'S DOOR OPENED AND WOULD NOT CLOSE. LUCKILY NO ACCIDENT OCCURRED, BECAUSE CONSUME R WAS ABLE TO CONTROL THE CAR. UPON INSPECTION NOTICED THAT THE DOOR LATCH INSIDE THE DRIVER'S DOOR BROKE OFF FROM DOOR FRAME BY ITSELF, WAS HANGING, AND NOT CONNECTED. WHEN TRYING TO SHUT THE DOOR IT WOULDN'T SHUT. CONSUMER TOOK THE CAR TO A DEALERSHIP, AND THEY SAID THERE WAS NOTHING THEY COULD DO. CONSUMER TOOK IT TO A BODY SHOP, AND THEY SAID IT WOULD BE $1636.75 TO REPLACE THE DOOR AND LATCH. *AK

NHTSA complaint #10094389 — an unverified report by a vehicle owner.

Coral Springs, FL

LATCHES/LOCKS/LINKAGES:HOOD:LATCH

THE SECONDARY LATCH WAS RUSTED IN THE OPEN POSITON CAUSING THE HOOD TO OPEN WHILE DRIVING, THE MAIN LATCH MECHANISM REMAINED PARTIALLY OPEN DUE TO RUST THAT HAD ENCRUSTED IT AS WELL AS MUCH OF THE UNDERSIDE AND EDGES OF THE HOOD. NLM

NHTSA complaint #562871 — an unverified report by a vehicle owner.

Coral Springs, FL

LATCHES/LOCKS/LINKAGES:HOOD:LATCH

THE SECONDARY LATCH WAS RUSTED IN THE OPEN POSITON CAUSING THE HOOD TO OPEN WHILE DRIVING, THE MAIN LATCH MECHANISM REMAINED PARTIALLY OPEN DUE TO RUST THAT HAD ENCRUSTED IT AS WELL AS MUCH OF THE UNDERSIDE AND EDGES OF THE HOOD. NLM

NHTSA complaint #562871 — an unverified report by a vehicle owner.

Coral Springs, FL

LATCHES/LOCKS/LINKAGES:HOOD:LATCH

THE SECONDARY LATCH WAS RUSTED IN THE OPEN POSITON CAUSING THE HOOD TO OPEN WHILE DRIVING, THE MAIN LATCH MECHANISM REMAINED PARTIALLY OPEN DUE TO RUST THAT HAD ENCRUSTED IT AS WELL AS MUCH OF THE UNDERSIDE AND EDGES OF THE HOOD. NLM

NHTSA complaint #562871 — an unverified report by a vehicle owner.

Franklin, IN

LATCHES/LOCKS/LINKAGES:DOORS:LATCH

DRIVER'S SIDE DOOR LATCHES ARE INOPERABLE ON AN INTERMITTENT BASIS. DEALER HAS BEEN CONTACTED. PLEASE PROVIDE FURTHER DETAILS.

NHTSA complaint #896632 — an unverified report by a vehicle owner.

Coral Springs, FL

LATCHES/LOCKS/LINKAGES:HOOD:LATCH

TRAVELING AT 50MPH WHEN HOOD FLEW OPEN. UPON INVESTIGATION SAW THAT BOTH MAIN LATCH AND BACKUP SAFETY CATCH WERE RUSTED AND NOT FUNCTIONING PROPERLY. LEX, KY DEALER STATED "NO RESTRICTIONS" TO REPLACE "HOOD, LATCH, AND SAFETY CATCH" BUT S.FLA DEALER WONT COOPERATE (RELOCATED TO S.FLA.) NOR WILL CHRYSLER.

NHTSA complaint #750421 — an unverified report by a vehicle owner.

Strongsville, OH

LATCHES/LOCKS/LINKAGES:HOOD:LATCH

BOTH HOOD LATCHES WERE RUSTED AND NEEDED LUBRICATION WHICH CAUSED THE HOOD TO FLY OPEN AND HIT THE WINDSHIELD, BOTH LATCHES WERE LUBRICATED AND THE VEHICLE WAS PRONOUNCED SAFE. NLM

NHTSA complaint #554748 — an unverified report by a vehicle owner.

Huntsburg, OH

LATCHES/LOCKS/LINKAGES:HATCHBACK/LIFTGATE:LOCK

WHILE DRIVING REAR DOOR FLEW OPEN. DOOR WAS STUCK/CLOSED. LATCH HAD BEEN REPLACED 3 TIMES BECAUSE OF RUSTING. DESIGN OF THE LATCH ALLOWED WATER TO JUST SIT. PLEASE PROVIDE ANY FURTHER INFORMATION.

NHTSA complaint #863751 — an unverified report by a vehicle owner.

Carlsbad, CA

LATCHES/LOCKS/LINKAGES:TAILGATE:LATCH

LATCH ON TAILGATE DOOR FAILED.

NHTSA complaint #606690 — an unverified report by a vehicle owner.

Midland, MI

LATCHES/LOCKS/LINKAGES:DOORS:LATCH

THE LATCH ASSEMBLY FELL INTO THE DOOR INTERIOR AFTER THE METAL ON THE DOOR ASSEMBLY FAILED. THE VEHICLE WAS TAKEN TO THE BODY SHOP AT DIRK WALTZ CHRYSLER-JEEP, MIDLAND, MI. THE ESTIMATOR ( MARIO?) SAID THAT THEY HAD SEEN A RASH OF THESE FAILURE RECENTLY. THE SERVICE MANAGER, SCOTT THERRYL (?), LOOKED AT THE DOOR. GREGORY TAYLOR, DAMLIER-CHRYSLER DISTRICT SER. MANAGER, WAS CONTACTED. THE RECURRING PROBLEM WAS DESCRIBED BY THE ESTIMATOR AS A FAILED WELD AT THE LOWER HINGE THAT CAUSES THE DOOR TO MIS-ALIGN. THE MIS-ALIGNMENT CAUSES THE LATCH ASSEMBLY ON THE FRAME TO STRIKE THE DOOR LATCH INCORRECTLY. THE REPEATED MIS-STRIKE CAUSES THE METAL TO FATIGUE, AND THE LATCH DETACHES FROM THE DOOR SUDDENLY. THERE WAS NO OBVIOUS PROBLEM UNTIL THE FAILURE OCCURED. THE DOOR COULD HAVE EASILY POPED OPEN IN A VERY LOW SPEED COLLISION. DAMLIER CHRYSLER HAS DENIED ANY RESPONSIBILITY FOR THE PROBLEM, EVEN THOUGH THE PROBLEM APPEARS TO BE RELATED TO A POOR WELD DESIGN IN THE DOOR BOX.

NHTSA complaint #710265 — an unverified report by a vehicle owner.

Seven Valleys, PA

LATCHES/LOCKS/LINKAGES:TAILGATE:LATCH

TAILGATE LOCK ASSEMBLY WILL NOT UNLOCK AT TIMES. THE MAIN POWER SWITCH MUST BE TOGGLED BACK AND FORTH BEFORE IT UNLOCKS. DEALER REPLACED LOCK ASSEMBLY ON 1/5/97. BECAUSE OF HIGH COST OF REPAIRS, I HAVE TO WAIT THIS LONG TO HAVE IT FIXED.

NHTSA complaint #701945 — an unverified report by a vehicle owner.

Mission VI, CA

LATCHES/LOCKS/LINKAGES:DOORS:LATCH

DOOR PANELS AND LOCKS FAILED.

NHTSA complaint #604530 — an unverified report by a vehicle owner.

Lake Orion, MI

LATCHES/LOCKS/LINKAGES:HOOD:LATCH

FRONT SWAY BAR BUSHING MALFUNCTIONED. IN ADDITION, REAR U-JOINTS/ AIR CONDITIONER CONDENSOR/DOOR PANELS/HOOD LATCH AND RIGHT FRONT SPEAKER FAILED.

NHTSA complaint #522514 — an unverified report by a vehicle owner.

Lakewood, CO

LATCHES/LOCKS/LINKAGES:HOOD:LATCH

HOOD LATCH FAILURE, WITH OUT ANY PRESSURE OR WHILE DRIVING THE HOOD WOULD POP OPEN, VEHICLE HAS BEEN TO DEALER FOR REPAIR, BUT HAS NOT BEEN REMEDIED. *AK DEALER ADJUSTED HOOD HINGES AND STOPS AND ALIGNED HOOD LATCH ASSEMBLY. CONSUMER STATES AT 2342 MILES RADIO SPEAKERS CUT OUT OVER BUMPS. DEALER REPLACED WITH EXHCHANGE UNIT. DOOR TRIM IS COMING OFF ON THE DRIVER SIDE DOORS.

NHTSA complaint #811006 — an unverified report by a vehicle owner.

Other 1996 Jeep Grand Cherokee problems

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