37 of the
1,433 complaints about the 1997 Jeep Grand Cherokee are about the
equipment — 3% of everything
reported for this model year.
Half of the failures with a mileage on record happened before
108,603 miles.
A
37
Complaints
1
Crashes
0
Fires
1
Injuries
Exactly what failed
AIR Conditioner
1745.9%
Radio/Tape Deck/Cd Etc.
1232.4%
Equipment
38.1%
Trailer Hitches
25.4%
Tank Valve/Gauge
25.4%
Equipment Adaptive/Mobility
12.7%
Equipment & Accessories across every Jeep Grand Cherokee year
TL* THE CONTACT OWNS A 1997 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE OEM TRAILER HITCH WAS NOT INSTALLED WHEN THE VEHICLE WAS PURCHASED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE). THE DEALER (LUCAS CHRYSLER JEEP DODGE RAM, 1624 NJ-3838 LUMBERTON, NJ 08048, 609-288-7663) REFUSED TO PROVIDE A SOLUTION AND INDICATED THAT THE VEHICLE WAS EXCLUDED FROM THE RECALL CAMPAIGN. THE CONTACT INSTALLED AN AFTERMARKET TRAILER HITCH. THE MANUFACTURER WAS NOTIFIED AND STATED THAT THE VEHICLE WAS EXCLUDED FROM THE RECALL CAMPAIGN. THE VIN AND FAILURE MILEAGE WERE NOT AVAILABLE. UPDATED 11/01/17*LJ UPDATED 11/3/2017
NHTSA complaint #11024692 — an unverified report by a vehicle owner.
Clairfield, TN
TRAILER HITCHES
TL* THE CONTACT OWNS A 1997 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 02V053000 AND 13V252000 ((OEM) TRAILER HITCH) AND (SECONDARY DETENT SYSTEM/ SHIFTER ASSEMBLY); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
NHTSA complaint #10721994 — an unverified report by a vehicle owner.
Rockland, MA
EQUIPMENT ADAPTIVE/MOBILITY
I HAVE RECEIVED TWO RECALL NOTICES FOR LOW IMPACT PROBLEM ON JEEP.{ COULD OPEN GAS TANK} DEEMING IT UNSAFE.I HAD IT INSPECTED AT MARSH FIELD CHRYSLER MASS.I WAS TOLD COULD NOT BE DONE DUE TOO CORROSION ON OLD FACTORY HITCH{WHICH WAS MISSING A PORTION}.TOO MAKE IT SAFE I TOOK IT TO BIGGEST TRAILER DEALER ON SOUTH SHORE.DRINKWATER TRAILER SALES PEMBROKE MASS.THEY SAID THAT THE FRAME WAS NOT CORRODED REMOVED OLD PIECES OF EXISTING HITCH ,INSTALL NEW HITCH MAKING MY JEEP SAFER TO BE ON OUR ROADS.CHRYSLER STATED IT WOULD NOT REIMBURSE ME.BECAUSE IDID NOT USE THEIR HITCH.THEY STATED THEY COULD NOT DUE JOB.YOU WOULD THINK THAT CHRYSLER WOULD REIMBURSE ME FOR TAKING APPROPRIATE ACTION TO RESOLVE THE SAFETY DEFECT N45.WHY ARE UNSAFE VEHICLES ALLOWED KNOWINGLY ENDANGERING ON OUR PUBLIC HI-WAY.
NHTSA complaint #10651566 — an unverified report by a vehicle owner.
at 117,000 milesKrumann, AR
EQUIPMENT:APPLIANCE:AIR CONDITIONER
TL*THE CONTACT OWNS A 1997 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE PASSENGER SIDE BECAME WET FROM THE AIR CONDITIONER. THE FAILURE OCCURRED ON THE REAR PASSENGER SIDE. THE CONTACT COULD NOT REMEMBER WHAT WAS DONE TO REMEDY THE FAILURE IN 1997. THE FAILURE OCCURRED AGAIN SUMMER 2009 AS THERE WAS WATER BUILD UP ON THE FRONT PASSENGER SIDE WHERE THE AIR CONDITIONER WAS IN USE. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 117,000 AND THE CURRENT MILEAGE WAS APPROXIMATELY 142,000.
NHTSA complaint #10360434 — an unverified report by a vehicle owner.
at 100,003 milesFresno, CACrash1 injured
EQUIPMENT
1. CAME OUT OF GEAR WHEN IN PARK AND CRASHED SUSTAINING 5000.00 DOLLARS IN DAMAGE. HAD RECEIVED A LETTER FROM DAIMLER-CHRYSLER IN 2002,HOWEVER IT WAS NOT DATED STATING THE CAR COULD DO THIS. NO RECALLS WERE PRESENT AT THE TIME. THEY DENIED ANY PROBLEM WHEN CAR CRASHED. CALLED AN ATTORNEY WHO WAS A RELATIVE THAT TOLD WITHOUT A DOUBT (100%) THE CAR WOULD DO THIS. HE THEN CALLED ME BACK AND STATED HE COULD NOT REPRESENT ME BECAUSE HE REPRESENTED DAIMLER-CHRYSLER. HE WAS HIRED BY CHRYSLER AFTER HE BOUGHT A VIPER FROM THEM THAT WAS A LEMON AND HE SHOVED IT YOU KNOW WHERE AND WON. THEY REALIZED WHAT AN OUTSTANDING ATTORNEY HE WAS THEN HIRED HIM. TALK ABOUT FAMILY ETHICS. THEY FINALLY INSTALLED THE SECONDARY DETENT SYSTEM IN 12/2008. I WAS TOLD IT WAS REPAIRED. 2 THE CAR IS STALLING AT HIGH SPEEDS,DURING U TURNS, WHILE AT STOP SIGNS. IT TO DANGEROUS TO DRIVE. JEEP KEEPS TELLING ME THEY CAN NOT FIND ANYTHING ON DIAGNOSTICS. I WAS OUT OF TOWN 250 MILES FROM HOME AND THEY WANT ME TO DRIVE AN UNSAFE VEHICLE BACK TO THE. THEY HAVE BEEN RUDE,EVASIVE AND BLAMING ME. AFTER 500.00 THERE DIAGNOSTICS SHOWED NOTHING. IT HAS BEEN TO 5 OTHER MECHANICS AND KNOW ONE HAS BEEN ABLE TO DIAGNOSE THE PROBLEM. I NOW HAVE A 1997 GRAND CHEROKEE LIMITED THAT IS LOADED THAT IS DANGEROUS AND WORTH NOTHING. 3 IF THEY INSIST ON ARBITRATION AND A CHANCE TO FIX IT YOU WILL LOSE. IT IS WORTH YOUR MONEY TO HIRE A LEMON LAW ATTORNEY FROM THE VERY BEGINNING.
NHTSA complaint #10255217 — an unverified report by a vehicle owner.
at 91,000 milesLansdale, PA
EQUIPMENT
I PURCHASED A CERTIFIED PRE-OWNED 1997 JEEP GRAND CHEROKEE FROM LANSDALE CHRYSLER JEEP IN OCTOBER OF 2002. WITHIN 1 WEEK, THE ABS LIGHT CAME ON AND I TOOK IT BACK TO THE DEALER. THEY EXPLAINED TO ME THAT THE ABS UNIT HAD FAILED AND WOULD HAVE TO BE REPLACED AT A COST OF OVER $1,000 DOLLARS. I SUBMITTED A HAND WRITTEN COMPLAINT TO THEM THAT THE CAR WAS "CERTIFIED" AND NOTHING SHOULD FAIL WITHIN A WEEK. THE ABS WAS REPLACED WITHOUT CHARGE TO ME. THREE YEARS LATER THE ABS UNIT HAS FAILED AGAIN! ESTIMATE CHARGE FOR REPAIR IS $1,200 DOLLARS. MY RESEARCH ON THE INTERNET SHOWS THIS TO BE A COMMON PROBLEM FROM 1993-1998 GRAND CHEROKEE'S. THE FOLLOWING WEBSITE: AUTOS.MSN.COM CITES THIS AS A COMMON PROBLEM FOR THE ABS UNIT TO FAIL. THE DEALER TOLD ME THE ABS UNIT WAS OUT OF WARRANTY. HOW DOES A $1,000 PART FAIL TWICE?!?
NHTSA complaint #10145190 — an unverified report by a vehicle owner.
Grand Junction, CO
EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
THE VEHICLE WAS EXPERIENCING SUDDEN THROTTLING WHEN TRAVELING AT ABOUT 35 MPH. CONSUMER WAS INFORMED THAT THIS WAS DANGEROUS BY A MECHANIC, BUT THE CAUSE WAS UNDETERMINED.*AK WHEN TURNING THE AIR CONDITIONER OR HEATER IT MAKES THE ENGINE THROTTLE UP AND STAY AT ACCELERATED SPEED. WHEN THE CONSUMER TAKES HIS FOOT OF THE GAS PEDAL THE VEHICLE SLOWS DOWN UNTIL YOU TURN ON THE HEAT OR AIR. THE CONSUMER STATED THAT WHEN YOU START FROM A STOPPED POSITION WITH THE FAN ON, AFTER YOU ATTAINED THE SPEED YOU WANT AND TAKE YOUR FOOT OFF THE ACCELERATORTHE SPEED AND RPM WILL STAY THE SAME AND WILL NOT SLOW DOWN UNTIL THE BRAKES ARE APPLIED. THE CONSUMER STATED THAT HE HAD TO TURN THE FAN OFF AT A COMPLETE STOP IN NEUTRAL TO GET THE VEHICLE TO FUNCTION PROPERLY. UNDER HEAVY BRAKING THE BRAKES HAD A BAD PULSATION WHICH CAUSED THE ABS LIGHT TO COME ON. RADIO AND SPEAKERS NEEDED TO BE REPLACED.
NHTSA complaint #10107092 — an unverified report by a vehicle owner.
at 102,150 milesSAN Francisco, CA
EQUIPMENT
1997 JEEP CHEROKEE, WHICH WAS PART OF GAS TANK RECALL IN 1998 FOR FAILURE OF FLOAT IN THE GAS TANK, RAN OUT OF GAS AGAIN ON FREEWAY, WITHOUT ANY NOTICE. APPEARS THAT THE LIFESPAN OF THE FLOAT REPLACEMENT COULD NOW BE OVER.
NHTSA complaint #10051061 — an unverified report by a vehicle owner.
Lexington, SC
EQUIPMENT:APPLIANCE:AIR CONDITIONER
I HAVE A 1997 JEEP GRAND CHEROKEE AND THE PAINT IS JUST POPPING OFF THE TOP AS WELL AS SOME SPOTS ON THE HOOD. ALSO THE BUMPERS AND OTHER TRIM ON THE VEHICLE HAS THIS WHITE CHALKY RESIDUE ON IT AND NOTHING WILL MAKE IT GO AWAY. IS THERE ANY RECALLS FOR THIS TYPE DAMAGE OR WILL YOU FILE THIS COMPLAINT SO THERE WILL BE A RECALL. I ALSO HAD TO HAVE THE AC EVAPORATOR REPLACED AT MY EXPENSE. WHERE DO I GO TO GET MY REIMBURSEMENT SINCE I NOW KNOW THIS WAS A RECALL?
NHTSA complaint #10045571 — an unverified report by a vehicle owner.
WHEN THE GAS TANK WAS 1/4 FULL AND COMPUTED MILES READ MORE THEN 50 MILES LEFT, WE RAN OUT OF GAS. THE CAR STOPPED WORKING AND COMPLETELY SHUT OFF DUE TO RUNNING OUT OF GAS.
NHTSA complaint #10023638 — an unverified report by a vehicle owner.
Metairie, LA
EQUIPMENT:APPLIANCE:AIR CONDITIONER
AC DRAIN HAS STOPPED UP 4 TIMES OVER THE LIFETIME OF THE CAR RESULTING IN LOTS OF WATER TO OVERFLOW ON THE CARPET OF THE CAR CAUSING DAMAGE TO THE CARPET. ACCORDING TO THE SERVICE DEALER, "THE DRAIN MAY CLOG UP AT ANY TIME." WHAT IS THE PROBLEM WITH THIS DRAIN? I'VE NEVER HAD A CAR DO THAT BEFORE.
NHTSA complaint #10023222 — an unverified report by a vehicle owner.
CONSUMER STATES THAT VEHICLE'S FUEL GAUGE DOESN'T READ CORRECTLY AND STALLS. DEALER NOTIFIED. PLEASE PROVIDE ADDITIONAL INFORMATION. TS
NHTSA complaint #10002323 — an unverified report by a vehicle owner.
Uxbridge, MA
EQUIPMENT:APPLIANCE:AIR CONDITIONER
AIR CONDITIONER NOT BLOWING COLD, FREON RECHARGED BY AUTO DEALER, ONE YEAR LATER. THE SAME PROBLEM, WAS TOLD VERY EXPENSIVE TO FIX, AND IT WAS CHEAPER TO RECHARGE EVERY YEAR. RECHARGED AGAINJUNE 2001, AND AGAIN ON JUNE 2002. TALKING WITH OTHER JEEP OWNERS, THEY HAD THE SAME PROBLEM. IT DOESN'T SEEM NORMAL THAT THE EVAPORATOR IN A 3 YEAR OLD JEEP SHOULD FAIL. I HAVE OWNED CHRYSLER PRODUCTS FOR 20 YEARS & NEVER HAD THIS PROBLEM. I SHOULD HAVE REACTED SOONER, BUT I FIGURED IT WAS OUT OF WARRANTY, AND NOW I HAVE LEARNED OF OTHERS WITH THE SAME PROBLEM. DT
NHTSA complaint #769716 — an unverified report by a vehicle owner.
Somerset, MA
EQUIPMENT:APPLIANCE:AIR CONDITIONER
I CONTACTED THE DEALER FOR THE EVAPORATOR/CONDENSER PROBLEM ON THE AIR CONDITIONER ON THE VEHICLE- THE CUSTOMER SERVICE REP. AT CHRYSLER TOLD ME THAT THE MILEAGE WAS TOO HIGH AND THERE IS NOTHING HE CAN DO FOR ME- BUT HE IMMEDIATELY TRIED TO SELL ME A NEW VEHICLE AT A "SPECIAL PRICE". THIS IS THE 3RD TIME THAT JEEP/ DAIMER CHRYSLER HAS FAILED TO COVER ANYTHING UNDER THE RECALL CONDITIONS. THE FIRST TIME WAS A BRAKE PROBLEM THAT I CLEARLY STATED WAS A MFG. DEFECT- THEY INSISTED THAT IT WAS MY DRIVING HABITS, PAID OUT OF POCKET FOR THE REPAIR. 2ND PROBLEM WAS A WIRING HARNESS PROBLEM THAT THE DEALER HAD PROBLEMS FINDING AND THEN ATTEMPTED TO CHARGE $$$$ FOR THE REPAIR- AGAIN OUT OF POCKET REPAIR FOR WHAT I FEEL WAS A MFG. DEFECT OR OVERSIGHT ON THE WIRING HARNESS ASSEMBLY. SO I WILL DEFINITELY MAKE THIS MY LAST CHRYSLER/JEEP PURCHASE FOR ME AND MY FAMILY.
NHTSA complaint #766832 — an unverified report by a vehicle owner.
Scarsdale, NY
EQUIPMENT:APPLIANCE:AIR CONDITIONER
AIR CONDITIONER DID NOT COOL PROPERLY. *SLC
NHTSA complaint #563774 — an unverified report by a vehicle owner.
Scarsdale, NY
EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
CD PLAYER WOULD NOT TAKE CDS. *SLC
NHTSA complaint #563774 — an unverified report by a vehicle owner.
Scarsdale, NY
EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
THE CD PLAYER MALFUNCTIONED.
NHTSA complaint #563613 — an unverified report by a vehicle owner.
Scranton, PA
EQUIPMENT:APPLIANCE:AIR CONDITIONER
CONSUMER STATES THAT THE AIR CONDITIONING UNIT HAS BEEN COMPLETELY REPLACED AND STILL FAILS TO FUNCTION.
NHTSA complaint #785929 — an unverified report by a vehicle owner.
Scarsdale, NY
EQUIPMENT:APPLIANCE:AIR CONDITIONER
AIR CONDITIONER DID NOT COOL PROPERLY. *SLC
NHTSA complaint #563774 — an unverified report by a vehicle owner.
Scarsdale, NY
EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
CD PLAYER WOULD NOT TAKE CDS. *SLC
NHTSA complaint #563774 — an unverified report by a vehicle owner.
Scarsdale, NY
EQUIPMENT:APPLIANCE:AIR CONDITIONER
THE A/C WAS NOT COOLING PROPERLY.
NHTSA complaint #563613 — an unverified report by a vehicle owner.
Scarsdale, NY
EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
THE CD PLAYER MALFUNCTIONED.
NHTSA complaint #563613 — an unverified report by a vehicle owner.
Andover, MA
EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
THE TAPE DECK HAS BEEN REPLACED TWICE.
NHTSA complaint #563188 — an unverified report by a vehicle owner.
Cresco, PA
EQUIPMENT:APPLIANCE:AIR CONDITIONER
AIR CONDITIONER DOES NOT GET COLD.
NHTSA complaint #562539 — an unverified report by a vehicle owner.
Cresco, PA
EQUIPMENT:APPLIANCE:AIR CONDITIONER
SOMETHING IN FRONT OF VEHICLE IS CAUSING NOISE, DEALER STATED POSSIBLY A DIFFERENTIAL PROBLEM, BUT CONSUMER COULD DRIVE AN ADDITIONAL 6000 MILES BEFORE NEEDING REPAIRS, HOWEVER HE ALSO STATED THAT IT WAS POSSIBLE FOR A DEFECTIVE BEARING TO FREEZE WHILE DRIVING. SERPENTINE BELT REPLACED. FRONT BRAKES REPLACED. AIR CONDITIONER DOES NOT COOL PROPERLY, DEALER FOUND NO LEAKS. *SLC
NHTSA complaint #561676 — an unverified report by a vehicle owner.
SAN Antionio, TX
EQUIPMENT:APPLIANCE:AIR CONDITIONER
UPON BEING TOWED BY MOTOR HOME, STEERING WHEEL LOCKED UP THREE DIFFERENT TIMES, CAUSING PREMATURE WEAR OF TIRE TREAD. CONSUMER HAS CONTACTED DEALER. *AK THE FRONT OF VEHICLE HAS ABOUT 1/2 DEGREE CAMBER AND DEALER STATED THERE IS NOTHING THAT CAN BE DONE EXCEPT TO CHANGE THE ENTIRE AXLE AND THAT WOULD EITHER MAKE PROBLEM WORSE OR STAY THE SAME. CONSUMER STATES THAT HE PUTS THE TRANSFER CASE IN NEUTRAL AND THE TRANSMISSION IN PARK WHENEVER TOWING VEHICLE, HOWEVER ON SEVERAL OCCASIONS THE STEERING WHEELS WERE FOUND IN LOCKED POSITION CAUSING SEVERE DAMAGE TO THE TIRES, CONSUMER STATES THAT VEHICLE HAD BEEN TOWED 40000 MILES BEFORE THIS PROBLEM STARTED OCCURRING, ON ONE OCCASION CONSUMER STATES HE HAD A DIFFICULT TIME GETTING STEERING LOCK TO RELEASE AND FOUND THE WHEELS WERE COCKED ABOUT 10 OR 15 DEGREES TO THE RIGHT AND THE FRONT TIRE WAS IN SHREADS, EVEN THE STEEL CORD WAS TORN, POSSIBLE INTERLOCK SYSTEM FAILURE CAUSING LOCKING AND WEAR OF TIRES AND AXLE BEING OUT OF ALIGNMENT. CONSUMER STATES SOMETIMES WHILE DRIVING IN 4-WHEEL DRIVE, THERE IS AJERKING AND ROUGHNESS IN TURNS ON DRY PAVEMENT, DEALER STATED THIS WAS THE WAY THE VEHICLES WERE DESIGNED. AIR CONDITIONER FREEZES UP AND SOAKS THE CARPETS, VEHICLE NEEDED NEW A/C MODULE AND COMPLETE NEW CARPETS. *SLC
NHTSA complaint #879112 — an unverified report by a vehicle owner.
Medford, MA
EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
I HAVE HAD THE FOLLOWING FAILURES: FUEL GUAGE/ BRAKES (3) TIMES/ENGINE MOUNT, AND WATER PUMP, BROUGHT THE VEHICLE IN (5) TIMES BEFORE THEY FIXED THE TRANSMISSION, REAR WINDSHIELD WIPERS QUIT WORKING, AND THEN RESTARTED. ALSO CD PLAYER DIED. IS THIS A LEMON?
NHTSA complaint #716932 — an unverified report by a vehicle owner.
EWA Beach, HI
EQUIPMENT:APPLIANCE:AIR CONDITIONER
AIR CONDITIONING LEAK DUE TO EVAPORATOR COIL FAILURE. MJS
NHTSA complaint #549412 — an unverified report by a vehicle owner.
Blue JAY, CA
EQUIPMENT:APPLIANCE:AIR CONDITIONER
REAR DIFFERENTIAL PINION AND CARRIER BEARINGS FAILED AT 12,000 MILES. REPLACED UNDER WARRANTY. FAILED A SECOND TIME AT 59,000 MILES, SAME PROBLEM. CHRYSLER REFUSES TO REPAIR. AC EVAPORATOR CORRODING AGAIN. REPLACED ONCE UNDER WARRANTY, PROBLEM HAS RETURNED. ABS MOTOR CONTROL CIRCUIT HAS FAILED, NO ABS.
NHTSA complaint #712640 — an unverified report by a vehicle owner.
Granada HI, CA
EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
CD PAYER FAILED TWICE. YH
NHTSA complaint #607151 — an unverified report by a vehicle owner.