461 of the
1,349 complaints about the 1998 Jeep Grand Cherokee are about the
transmission — 34% of everything
reported for this model year.
Half of the failures with a mileage on record happened before
77,000 miles.
F
461
Complaints
126
Crashes
2
Fires
82
Injuries
Exactly what failed
Park/Neutral Start Interlock Switch
28662.0%
Automatic Transmission
6714.5%
Differential Unit
286.1%
Power Train
163.5%
Axle Assembly
112.4%
Gear Position Indication (Prndl)
81.7%
Floor Shift
81.7%
Manual Transmission
51.1%
Column Shift
51.1%
Driveshaft
40.9%
Transmission & Drivetrain across every Jeep Grand Cherokee year
TAKATA RECALL. SINCE OWNING MY 1998 JEEP GRAND CHEROKEE 4.0, I'VE REPLACED NEARLY EVERY SINGLE PART ON IT. THE TRANSMISSION NEEDS TO BE RECALLED ON THIS VEHICLE BEFORE SOMEONE GETS KILLED JUST TRYING TO DRIVE IT. THE TRANSMISSION WILL BE FINE 1 MINUTE, THE NEXT IT IS PUTTING ITSELF IN NEUTRAL OR DRIVE AND I'VE NEARLY DIED ON SEVERAL OCCASIONS. NOW, THE JEEP IS CODING MORE CODES THAN EVER. ALSO, AS OF FEW DAYS AGO, I HAVE NO REVERSE IN IT. I NEARLY HIT ANOTHER CAR TRYING TO BACK OUT OF A SPACE AT THE HOSPITAL WHEN REVERSE DECIDED TO NO LONGER WORK. I CAN'T AFFORD TO KEEP FIXING THESE ISSUES AND I SHOULDN'T HAVE TO. PLEASE LOOK INTO THIS BECAUSE I'M SURE I'M NOT THE ONLY PERSON THAT'S HAD PROBLEMS WITH THE TRANSMISSION IN 1998 JEEP GRAND CHEROKEE MODELS. ALSO, MY BACK PASSENGER DOORS HAVE DECIDED THEY WON'T OPEN FROM OUTSIDE OF THE VEHICLE. YOU CAN ONLY OPEN THEM FROM INSIDE. WHAT IF SOMETHING HAPPENED AND I WAS TRAPPED, NOBODY COULD GET IN THROUGH THE PASSENGER BACK 2 DOORS BECAUSE THEY WON'T OPEN. AS FAR AS TRANSMISSION, MAYBE I'LL LIVE THROUGH ANOTHER INCIDENT WITH TRANSMISSION CHANGING GEARS ON IT'S OWN, BUT MAYBE I WON'T EITHER. THANK YOU.
NHTSA complaint #11091735 — an unverified report by a vehicle owner.
Prospect, KY
POWER TRAIN
TL* THE CONTACT OWNS A 1998 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 02V053000 (POWER TRAIN) AND STATED THAT THE PART NEEDED WAS NOT AVAILABLE FOR SEVERAL MONTHS. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT WAS NOT EXPERIENCING A FAILURE.
NHTSA complaint #10746811 — an unverified report by a vehicle owner.
at 298,000 milesVilla Rica, GAFire
POWER TRAIN
TL* THE CONTACT OWNS A 1998 JEEP GRAND CHEROKEE. WHILE THE VEHICLE WAS PARKED DOWNHILL, THE CONTACT DISCOVERED TRANSMISSION FLUID LEAKING. ALSO, WHILE DRIVING 70 MPH, THE ENGINE STALLED AND CAUGHT FIRE. THE CONTACT EXTINGUISHED THE FIRE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 298,000.....UPDATED 07/05/16
NHTSA complaint #10714639 — an unverified report by a vehicle owner.
Lake, MSCrashFire
POWER TRAIN
TL* THE CONTACT OWNED A 1998 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 45 MPH UP AN INCLINE, THE VEHICLE BEGAN TO ROLL BACKWARDS AND THEN FLIPPED OVER. THE DRIVER AND FRONT SEAT PASSENGER WERE ABLE TO EXIT THE VEHICLE WITHOUT ANY INJURIES. THE VEHICLE ENGULFED INTO FLAMES. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNAVAILABLE.
NHTSA complaint #10706254 — an unverified report by a vehicle owner.
Ponce, PR
POWER TRAIN
1998 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO VEHICLE RECALL REPAIRS. *TGW THE CONSUMER STATED HE NEVER RECEIVED A LETTER REGARDING RUSTED BOLTS ON THE FRONT DRIVE TRAIN. HE SAW IT ON THE NEWS. HE ASKED THE DEALER TO INSPECT THE VEHICLE. HOWEVER, THE DEALER STATED THERE WOULD BE A $75.00 CHARGE.
NHTSA complaint #10644055 — an unverified report by a vehicle owner.
Fuquay Varina, NC
POWER TRAIN
TL* THE CONTACT OWNS A 1998 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE WOULD INDEPENDENTLY SHIFT FROM DRIVE TO A LOWER GEAR. THE VEHICLE WAS REPAIRED BUT THE REPAIRS WERE UNKNOWN. HOWEVER, THE FAILURE HAD RECURRED. THE MANUFACTURER HAD NOT BEEN NOTIFIED. THE FAILURE MILEAGE WAS UNAVAILABLE.
NHTSA complaint #10630374 — an unverified report by a vehicle owner.
at 190,000 milesBend, OR
POWER TRAIN
TL* THE CONTACT OWNS A 1998 JEEP GRAND CHEROKEE. WHILE PARKED, THE VEHICLE JERKED FORWARD INADVERTENTLY. IN ADDITION WHILE DRIVING 55 MPH, THE VEHICLE BEGAN TO SHAKE VIOLENTLY. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE CONTACT STATED THAT THE FAILURE RECURRED INTERMITTENTLY WITH THE ENGINE OFF AND WHILE IN PARK. THE CONTACT REFERENCED NHTSA CAMPAIGN ID NUMBER: 02V053000 (POWER TRAIN: AUTOMATIC TRANSMISSION: LEVER AND LINKAGE: FLOOR SHIFT) BUT WAS ADVISED BY THE MANUFACTURER THAT THE VEHICLE WAS NOT INCLUDED IN THE RECALL. THE APPROXIMATE FAILURE MILEAGE WAS 190,000.
NHTSA complaint #10435075 — an unverified report by a vehicle owner.
at 150,000 milesBaltimore, MD
POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
TL* THE CONTACT OWNS A 1998 JEEP GRAND CHEROKEE. THE CONTACT WAS DRIVING APPROXIMATELY 25 MPH AND APPROACHING A TRAFFIC STOP WHEN THE ENGINE STALLED WITHOUT WARNING. UPON RESTART, THE VEHICLE RESUMED NORMALLY. THE FAILURE RECURRED SPORADICALLY AND THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO ADVISED THAT THE FAILURE WAS CONTRIBUTED TO THE PCM AND WIRING HARNESS. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 150,000.
NHTSA complaint #10425436 — an unverified report by a vehicle owner.
at 181,000 milesWindham, CT
POWER TRAIN
VEHICLE ENTIRELY STALLS WITHOUT WARNING AT IDLE OR VERY LOW SPEEDS. JERKS AND FLASHES CHECK ENGINE LIGHT FOR ONE SECOND OCCASIONALLY WHILE DRIVING AT NORMAL ROAD SPEEDS. HAPPENS MULTIPLE TIMES A DAY UNDER NO SPECIFIC CONDITIONS (COLD, HOT, WET, DRY, ETC.) INTERMITTENT PROBLEM SO CODES CANNOT BE DETECTED. FIRST OCCURRENCE WAS IN HEAVY MID DAY CITY TRAFFIC IN THE MIDDLE OF A TURN. COULD NOT BE RESTARTED FROM PARK FOR 10 MINUTES, BLOCKED ENTIRE INTERSECTION AND ENTRANCE TO PLAZA. WAS ALMOST HIT BY ONCOMING VEHICLES MULTIPLE TIMES. HAS THE POTENTIAL TO BE EXTREMELY DANGEROUS IF THIS HAPPENS IN TRAFFIC AS IT HAS BEFORE. BOUGHT USED. APPEARS TO HAVE HAD PCM, AIR FILTER, PLUGS AND WIRES REPLACED. STALLING ISSUE IS OBVIOUSLY EXTREMELY PREVALENT AMONGST THIS VEHICLE AND MUST BE ADDRESSED BY THE RESPONSIBLE COMPANIES BEFORE SOMEONE IS KILLED, LIKELY BEFORE MORE PEOPLE ARE KILLED.
NHTSA complaint #10380468 — an unverified report by a vehicle owner.
at 100,000 milesLeesburg, VA
POWER TRAIN
TL*THE CONTACT OWNS A 1998 JEEP GRAND CHEROKEE. WHILE IDLING AT A TRAFFIC LIGHT, THE VEHICLE WOULD SHUT OFF. ALSO, WHILE DRIVING LESS THAN 70 MPH, THE VEHICLE WOULD IDLE AND THEN JERK AS IF IT WERE ATTEMPTING TO STALL. AN INDEPENDENT MECHANIC CLEANED THE FUEL SYSTEM AND PERFORMED A TUNE-UP; HOWEVER, THE FAILURES PERSISTED. THE VIN WAS VERIFIED, BUT APPEARS TO BE INVALID. THE FAILURE AND CURRENT MILEAGES WERE OVER 100,000.
NHTSA complaint #10246108 — an unverified report by a vehicle owner.
Bridgeport, OH
POWER TRAIN:AUTOMATIC TRANSMISSION
IT HAS HAPPENED A FEW TIMES THE LEVER IN THE GAS TANK THAT LETS THE GAS GAUGE KNOW HOW MUCH GAS IS IN IT STICKS WHEN IT SAYS A QUARTER TANK IT IS ACTUALLY COMPLETELY EMPTY. THIS HAS LEFT MYSELF AND MY TWO BABIES LEFT TO WALK AND GET PUSHED TO A GAS STATION. THE OTHER COMPLAINT IS THAT THE TRANSMISSION MAKES A REALLY LOAD WHINING NOISE WHEN OVERDRIVE IS OFF.
NHTSA complaint #10242761 — an unverified report by a vehicle owner.
Bridgeport, OH
POWER TRAIN:AUTOMATIC TRANSMISSION
THERE IS A VERY LOUD WHINING NOISE THAT COME FROM THE TRANSMISSION.
NHTSA complaint #10227402 — an unverified report by a vehicle owner.
at 95,000 milesSAN Diego, CACrash1 injured
POWER TRAIN:AUTOMATIC TRANSMISSION
AFTER SAFELY PLACING THE GEAR LEVER INTO THE PARK POSITION AND LEAVING THE VEHICLE WITH THE ENGINE RUNNING, THE CAR SUDDENLY WENT BACKWARDS, KNOCKING ME DOWN, HITTING ANOTHER CAR AND CRASHING INTO A HOUSE. *JB UPDATED 10/24/07.
NHTSA complaint #10204842 — an unverified report by a vehicle owner.
Reno, NV
POWER TRAIN:AUTOMATIC TRANSMISSION:LEVER AND LINKAGE:FLOOR SHIFT
1998 JEEP GRAND CHEROKEE WITH RECALL FOR THE FLOOR SHIFTER. CUSTOMER STATES THAT THE DEALER NEVER INFORMED HIM OF A RECALL ON HIS VEHICLE FOR THE FLOOR SHIFTER SINCE IT WAS PUT IN PLACE IN 2002. *KB THE CONSUMER STATED THERE IS A CLICKING NOISE COMING FROM THE STEERING AND THE MECHANIC RECOMMENDED THE CLOCK SPRING BE REPLACED. THE CONSUMER STATED THE CV JOINTS HAD TO BE REPLACED. THE CONSUMER RECEIVED A SECOND OPINION ABOUT THE CV JOINTS AND WAS TOLD IT WAS RELATED TO THE VISCOUS COUPLER BEING WORN WHICH WAS THE REAL PROBLEM. THE DEALER STATED MINOR DRIVER SIDE VALVE LEAK, REAR MAIN SEAL SEEPING, AND REAR VISCOUS COUPLER WAS WORN WITH NOTICEABLE HOPPING FELT IN THE VEHICLE.
NHTSA complaint #10204984 — an unverified report by a vehicle owner.
Reno, NV
POWER TRAIN:DRIVELINE:CONSTANT VELOCITY JOINT
1998 JEEP GRAND CHEROKEE WITH RECALL FOR THE FLOOR SHIFTER. CUSTOMER STATES THAT THE DEALER NEVER INFORMED HIM OF A RECALL ON HIS VEHICLE FOR THE FLOOR SHIFTER SINCE IT WAS PUT IN PLACE IN 2002. *KB THE CONSUMER STATED THERE IS A CLICKING NOISE COMING FROM THE STEERING AND THE MECHANIC RECOMMENDED THE CLOCK SPRING BE REPLACED. THE CONSUMER STATED THE CV JOINTS HAD TO BE REPLACED. THE CONSUMER RECEIVED A SECOND OPINION ABOUT THE CV JOINTS AND WAS TOLD IT WAS RELATED TO THE VISCOUS COUPLER BEING WORN WHICH WAS THE REAL PROBLEM. THE DEALER STATED MINOR DRIVER SIDE VALVE LEAK, REAR MAIN SEAL SEEPING, AND REAR VISCOUS COUPLER WAS WORN WITH NOTICEABLE HOPPING FELT IN THE VEHICLE.
NHTSA complaint #10204984 — an unverified report by a vehicle owner.
Reno, NV
POWER TRAIN:AXLE ASSEMBLY
1998 JEEP GRAND CHEROKEE WITH RECALL FOR THE FLOOR SHIFTER. CUSTOMER STATES THAT THE DEALER NEVER INFORMED HIM OF A RECALL ON HIS VEHICLE FOR THE FLOOR SHIFTER SINCE IT WAS PUT IN PLACE IN 2002. *KB THE CONSUMER STATED THERE IS A CLICKING NOISE COMING FROM THE STEERING AND THE MECHANIC RECOMMENDED THE CLOCK SPRING BE REPLACED. THE CONSUMER STATED THE CV JOINTS HAD TO BE REPLACED. THE CONSUMER RECEIVED A SECOND OPINION ABOUT THE CV JOINTS AND WAS TOLD IT WAS RELATED TO THE VISCOUS COUPLER BEING WORN WHICH WAS THE REAL PROBLEM. THE DEALER STATED MINOR DRIVER SIDE VALVE LEAK, REAR MAIN SEAL SEEPING, AND REAR VISCOUS COUPLER WAS WORN WITH NOTICEABLE HOPPING FELT IN THE VEHICLE.
NHTSA complaint #10204984 — an unverified report by a vehicle owner.
Chicago, IL
POWER TRAIN:AUTOMATIC TRANSMISSION
WHILE DRIVING THE 1998 JEEP GRAND CHEROKEE LAREDO, THE VEHICLE'S DRIVE TRAIN SEEMS TO BE BINDING. WHILE ATTEMPTING TO TURN, THE VEHICLE PRACTICALLY COMES TO A HALT. TAKEN TO CHRYSLER DEALER NUMEROUS TIMES, 1ST TIME ENTIRE REAR DIFFERENTIAL, AXLES AND ALL WERE REPLACED (NO CHARGE-THEY CLAIM THERE WAS A RECALL? I NEVER FOUND THIS RECALL) VEHICLE WAS FINE FOR A FEW MONTHS AFTERWARDS BUT THEN HAS ACTED SIMILARLY EVER SINCE, DEALER CLAIMS THEY DON'T HAVE TIME TO LOOK AT MY VEHICLE. WHILE IN A PARKING LOT W/VEHICLE 'S ENGINE RUNNING, I DECIDED TO SHIFT TRANSFER CASE FROM HI TO LO (ALL TIME 4WD) AND NOTICED THAT THE SHIFTER DOES NOT INDICATE HI BUT DOES INDICATE LO. FOUND IT HARD TO FIND NEUTRAL TOO, THEN LIGHTS INDICATED "LO" WHEN SHIFTER WAS STILL ALLEGEDLY IN HI? NOT SURE BUT BELIEVE IT MAY BE A LINKAGE ADJUSTMENT ISSUE. IT MAY NOT BE COMPLETELY "LOCKED" IN POSITION. ALSO NOTICED THAT WHEN THE ENGINE WAS SHUT OFF, THE VEHICLE MOVED SLIGHTLY, SORT OF LIKE TRYING TO FIND A GEAR. SAME PROBLEM AS IT'S BEEN FOR THE PREVIOUS 6 YRS!
NHTSA complaint #10177229 — an unverified report by a vehicle owner.
at 105,000 milesTucson, AZCrash1 injured
POWER TRAIN:AUTOMATIC TRANSMISSION
I OWN A 1998 JEEP GRAND CHEROKEE LAREDO. IT WAS IN PARK WHEN IT SUDDENLY WENT INTO REVERSE ON ITS OWN. IT KNOCKED MYSELF OVER AND DRAGGED ME WITH MY HAND SLAMMED IN THE DOOR. IT FINALLY CAME TO A STOP WHEN IT HIT A TRAFFIC SIGNAL CAUSING MASSIVE DAMAGE TO THE VEHICLE. I FOUND OUT AFTER THE CRASH THAT THERE WAS A RECALL THAT I WAS NEVER INFORMED OF FOR THE FAULTY SHIFTER. I ALSO LEARNED THAT THERE HAVE BEEN MANY INCIDENTS LIKE MINE. I CALLED THE DEALERSHIP WHERE I PURCHASED IT AND THEY SAID THAT THEY COULDN'T DO ANYTHING AND THAT I SHOULD CALL DAIMLER-CHRYSLER. I CALLED DAIMLER AND THEY REFUSED TO GET ME A RENT-A-CAR AND ONLY SAID THAT A PERSON WOULD BE OUT TO LOOK AT MY VEHICLE. I WANT MY MEDICAL BILLS PAID AND MY JEEP FIXED. I DON'T BELIEVE THAT IS TOO MUCH TO ASK. HELP ME GET SOME JUSTICE AND STOP THESE INCIDENTS BEFORE MORE PEOPLE ARE INJURED AND KILLED.
NHTSA complaint #10174490 — an unverified report by a vehicle owner.
at 112,632 milesNorfolk, VA
POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT
DT*: THE CONTACT STATED WHILE DRIVING 60MPH, SMOKE EMERGED FROM THE FRONT END. THE VEHICLE WAS DRIVEN TO THE NEAREST DEALER FOR INSPECTION. THEY DETERMINED THE FRONT DIFFERENTIAL UNIT HAD BEGUN TO SMOKE DUE TO EXTREME HEAT BUILDUP IN THE DIFFERENTIAL; ALTHOUGH, NO FLAMES WERE VISIBLE. THE VEHICLE WAS TOWED TO THE RESIDENCE WHERE IT REMAINS.
NHTSA complaint #10154491 — an unverified report by a vehicle owner.
at 70,000 milesBaltimore, MD
POWER TRAIN:AUTOMATIC TRANSMISSION
MAJOR TRANSMISSION PROBLEMS AND SEVERE IDLE.
NHTSA complaint #10142273 — an unverified report by a vehicle owner.
at 70,000 milesBaltimore, MD
POWER TRAIN:AUTOMATIC TRANSMISSION
MAJOR TRANSMISSION PROBLEMS AND SEVERE IDLE.
NHTSA complaint #10142275 — an unverified report by a vehicle owner.
at 70,000 milesAbilene, TX
POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT
WE HAVE THIS ROARING NOISE IN THE REAR END WHICH IS SO LOUD YOU CAN'T HEAR THE RADIO IF IT'S ON ALL THE WAY. ALSO HAVE TROUBLE WITH THE SURGING AT HIGH SPEEDS OR GOING UP A HILL. ALMOST DIDN'T MAKE IT HOME THE LAST TIME WE DROVE IT 40 MILES AWAY. SINCE MY HUSBAND HAS A HEART CONDITION WE HAVE NOT DRIVEN IT ANY MORE. AFTER READING THE LETTERS THAT HAVE HAD THIS REAR END NOISE FIXED AND IT COMES BACK NOT SURE WHAT TO DO.
NHTSA complaint #10140674 — an unverified report by a vehicle owner.
at 65,432 milesNorwell, MA
POWER TRAIN:DRIVELINE:DRIVESHAFT
FRONT DRIVESHAFT SEIZED CAUSING DAMAGE TO THE FRONT DIFFERENTIAL BEARINGS, ADVISED BY SULLIVAN TIRE THAT THIS IS AN UNCOMMON PROBLEM FOR A JEEP THAT HAS ONLY 65,432. THE COST OF THE PARTS WERE OVER $3,500. I HAVE WRITTEN A LETTER WITH A COPY OF THE INVOICE FROM SULLIVAN TIRE WITH A REQUEST FOR REPAYMENT OF THE COST OF THE PARTS. *AK
NHTSA complaint #10112699 — an unverified report by a vehicle owner.
at 38,620 milesFort Bragg, NC
POWER TRAIN:DRIVELINE
SOLE OWNER OF 1998 JEEP GRAND CHEROKEE 2WD WITH LESS THAN 39,000 TO DATE. VEHICLE HAS BEEN TREATED WITH CARE AND IT HAS RECEIVED REGULAR MAINTENANCE SERVICE FROM LOCAL JEEP DEALERSHIPS, EXCLUDING A FEW OIL CHANGES. REAR CARRIER, PINION AND AXLE BEARINGS REPLACED AT 32,339 MILES (07-08-03) DUE TO SIGNIFICANT WHINING NOISE IN REAR OF VEHICLE, WITHIN A MONTH AFTER DRIVING FROM CALIFORNIA TO NORTH CAROLINA. NOISE RETURNS IN SEPTEMBER 2004. AT 38,620 MILES ON 09-28-04, SAME LOCAL DEALERSHIP ADVISES THAT BEARINGS ARE BAD AGAIN AND HAS OFFERED GOODWILL WARRANTY REPAIR. ALTHOUGH DEALERSHIP IS PAYING FOR 2ND REPAIR, I AM CONCERNED BECAUSE THE VEHICLE NEEDED A BEARING JOB AFTER SO FEW MILES AND THEN NEEDS ANOTHER 6,000 MILES LATER. I'M CONCERNED THAT THERE IS SOMETHING MORE SERIOUS WRONG WITH THE DRIVELINE, WHICH IS CAUSING THE BEARING PROBLEM, AND COULD RESULT IN A SERIOUS FAILURE. THE VEHICLE RECEIVED A ROUTINE SERVICE OF THE REAR DIFFERENTIAL AT THE LOCAL DEALERSHIP IN CALIFORNIA ON 01-18-02 AT 24,643 MILES. COULD THIS HAVE STARTED THE PROBLEM? THE VEHICLE HAS HAD OTHER REPAIRS (A/C CONDENSER COIL, POWER SEAT ASSEMBLY, STARTER, FUEL PUMP, BRAKE MASTER CYLINDER, ), SOME WHICH SEEM SOMEWHAT UNREASONABLE, BUT THIS ONE SEEMS EXTREMELY UNREASONABLE.
NHTSA complaint #10093519 — an unverified report by a vehicle owner.
SAN Antonio, TX
POWER TRAIN:AXLE ASSEMBLY
I HAD TAKEN MY 1998 JEEP GRAND CHEROKEE INTO A VERY DEPENDABLE AND HONEST REPAIR SHOP IN SAN ANTONIO TX FOR AN ISSUE AND WHILE THEY TEST DROVE THE VEHICLE THEY NOTED A NOISE FROM THE REAR OF THE VEHICLE. OF COURSE, I ASSUMED THIS WAS RODE NOISE AND DIDN'T THINK ANYTHING OF IT. THEY INFORMED ME THAT IT WAS A COMMON ISSUE WITH THAT MODEL OF VEHICLE. THIS WAS DURING THE WEEK OF JUNE 2004. THE MAIN PROBLEM IS THAT I PURCHASED THE VEHICLE JULY 4, 2001 IN AUSTIN TX AND I THOUGHT I PURCHASED A 3 YEAR EXTENDED SERVICE PLAN. WHICH SHOULD HAVE COVERED IT. WHAT I FOUND OUT IS THAT I PURCHASED A PLAN THAT EXTENDED THE ORIGINAL CARS COVERAGE FOR 3 YEARS. I ENDED UP PURCHASING A CONTRACT FOR A PERIOD I DID NOT OWN THE CAR. THE PLAN EXPIRED ON JUNE 10, 2004. THIS WAS VERY MISLEADING BY THE CAR DEALERSHIP I BOUGHT THE CAR FROM AND THE CHRYSLER WARRANTY COMPANY WHEN I CALLED ABOUT IT DURING JUNE WHILE THE CAR WAS IN THE REPAIR SHOP. THE WARRANTY COMPANY WOULD NOT COVER THE COST OF THE REPAIR APPROXIMATELY $2,000 BECAUSE THEY HAD PREVIOUS CLAIMS ON THE VEHICLE. I FEEL THIS REPAIR SHOULD HAVE BEEN COVERED BECAUSE I PURCHASED A THREE YEAR EXTENDED WARRANTY PLAN ON JULY 4, 2001 WHICH TO ME SHOULD HAVE ENDED JULY 4, 2004 AND THE REAR AXLE IS A COMMON ISSUE WITH THIS MODEL OF VEHICLE. HAD I KNOWN THE "ROAD NOISE" WAS REALLY A PROBLEM COMING INTO EXISTENCE OR HAD I PAID CLOSER ATTENTION TO THE WARRANTY INFORMATION WHEN I RECEIVED IT THIS COULD ALL HAVE BEEN AVOIDED. IF THIS IS NOT AN ISSUE YOU CAN OFFER ANY ADVICE OR ASSISTANCE ON PLEASE LET ME KNOW. THE INCIDENT DATE BELOW IS AN APPROXIMATION. I DO NOT HAVE THE REPAIR ORDER IN FRONT OF ME WITH THE EXACT DATES. YOUR WEBSITE WAS BROUGHT TO MY ATTENTION TODAY AND I WANTED TO GET THE DETAILS TO YOU AS SOON AS POSSIBLE. IF YOU CAN ASSIST WITH ANY OF THE WARRANTY WORK WITH CHRYSLER I CAN PROVIDE EXACT DATES AND POLICY INFORMATION AS NECESSARY. THANK YOU.
NHTSA complaint #10082668 — an unverified report by a vehicle owner.
at 55,000 milesMesa, AZCrash
POWER TRAIN:AUTOMATIC TRANSMISSION:GEAR POSITION INDICATION (PRNDL)
RECALL 02V053000 CONCERNING INADVERTENT VEHICLE MOVEMENT. AFTER PUTTING THE VEHICLE IN PARK CONSUMER LEFT THE VEHICLE FOR A MINUTE. UPON RETURNING TO THE VEHICLE IT PUT ITSELF IN REVERSE. VEHICLE ROLLED BACK ONE HUNDRED FIFTY FEET AND COLLIDED WITH A WALL. THERE WERE NO INJURIES, NOR DID THE POLICE ARRIVE ON THE SCENE. THIS VEHICLE HAD RECALL REPAIRS DONE IN 2002, PROBLEM RECURRED. *AK
NHTSA complaint #10081799 — an unverified report by a vehicle owner.
at 50,000 milesEnglishtown, NJCrash
POWER TRAIN:AUTOMATIC TRANSMISSION:LEVER AND LINKAGE:FLOOR SHIFT
WHILE THE KEY WAS IN THE IGNITION AND THE MOTOR RUNNING DRIVER GOT OUT OF THE VEHICLE WITH A PASSENGER STILL INSIDE. VEHICLE STARTED TO BACK UP, HITTING A BENCH AND A BUILDING. VEHICLE WAS REPAIRED. THE NEXT MONTH THE CONSUMER RECEIVED A RECALL NOTICE REGARDING THE PROBLEM SHE EXPERIENCED. CONSUMER WENT TO ANOTHER DEALERSHIP DUE TO LACK OF COOPERATION. ALSO, CONSUMER CONTACTED MANUFACTURER, AND WAS DISSATISFIED WITH THE RESPONSE SHE RECEIVED FROM THEM. SHE THEN SOUGHT LEGAL HELP IN HER STATE. *AK THE CONSUMER REQUESTED REIMBURSEMENT FROM THE MANUFACTURER BUT SHE WAS DENIED.
NHTSA complaint #10080116 — an unverified report by a vehicle owner.
at 78,000 milesFairfax, VA
POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT
REAR END MADE A LOUD NOISE AND AFTER THAT THE REAR DIFFERENTIAL IS VERY LOUD. IT IS LIKE A GRINDING WHINING NOISE. AFTER PROBLEM STARTED OCCURRING I HAVE HAD MINOR TRANSMISSION SLIPS IN FIRST AND SECOND GEARS. THIS IS THE THIRD OCCURRENCE OF THIS PROBLEM IN AS MANY YEARS. THE FIRST TWO TIMES THE WARRANTY COVERED IT BUT IS HAS SINCE EXPIRED. THIS VEHICLE HAS NEVER BEEN DRIVEN OFF ROAD OR TOWED ANYTHING OR EXPERIENCED A HEAVY PAYLOAD. DOESN'T SEEM RIGHT FOR THIS PART TO KEEP GOING BAD LIKE THIS WITH ONLY HIGHWAY/CITY LIGHT-DUTY DRIVING.
NHTSA complaint #10065594 — an unverified report by a vehicle owner.
at 48,000 milesAlexandria, VACrash
POWER TRAIN:AUTOMATIC TRANSMISSION
DRIVER PUT VEHICLE IN PARK WITH ENGINE RUNNING. WITHIN SECONDS OF CONSUMER EXITING VEHICLE IT JUMPED OUT OF PARK INTO REVERSE AND CRASHED INTO ANOTHER VEHICLE. THE DEALER WAS CONTACTED.
NHTSA complaint #10053612 — an unverified report by a vehicle owner.
at 62,000 milesGIG Harbor, WACrash
POWER TRAIN:AUTOMATIC TRANSMISSION
WHILE CAR WAS IN NEUTRAL FOR APPROX 2 MINUTES CAR LUNGED FORWARD CAUSING AN ACCIDENT.CAR HAS ALSO HAD SEVERAL, INCIDENCES OF "SHUTTING DOWN WHEN TURNING CORNERS, WHILE DRIVING, OCCASIONALLY, WHILE PRESSING ON ACCELERATOR CAR WILL IDLE THEN "CLUNK" AND PULL FORWARD. AT UNDER 68,000 MILES HAS NEEDED A NEW ALTERNATOR, WATER PUMP AND NOW HAS MAJOR ENGINE PROBLEMS. I HAVE ONLY OWND THE CAR SINCE 09/2002.
NHTSA complaint #10052374 — an unverified report by a vehicle owner.