78 of the
990 complaints about the 2008 Jeep Grand Cherokee are about the
transmission — 8% of everything
reported for this model year.
Half of the failures with a mileage on record happened before
75,000 miles.
B
78
Complaints
6
Crashes
0
Fires
1
Injuries
Exactly what failed
Power Train
6583.3%
Automatic Transmission
1215.4%
Control Module (Tcm/Pcm/Tecm)
11.3%
Transmission & Drivetrain across every Jeep Grand Cherokee year
When driving it will randomly shift into 4th gear very hard and stay in 4th until you turn it off. It will happen at any speed and be fine for months or do have the issues consistently for long period of time then stop. It happens with no pattern or related reasons.
NHTSA complaint #11655658 — an unverified report by a vehicle owner.
at 144,000 milesCalgary, MT
POWER TRAIN
I HAVE TWO 2008 JEEP GRAND CHEROKEE'S. RECENTLY I BECAME AWARE OF THE FCA GROUP P57 RECALL WHICH IS AN UPDATED IGNITION CYLINDER AND WIRELESS MODULE AFTER ASKING AROUND MY CIRCLE ABOUT MY TWO VEHICLES STALLING. MOST RECENTLY MY WIFE AND CHILD WHERE DRIVING AT 110KPH DRIVING STRAIGHT WHEN HER GC SHUT OFF. SHE SAFELY PULLED TO THE SIDE BUT THIS IS EXTREMELY UNNERVING. MY GC HAS ALSO TURNED OFF, BUT MINE HAS BEEN AT LOWER SPEEDS OR WHEN IDLING. MY VIN IS [XXX] HER VIN IS [XXX] MY LOCAL DEALER HAS SAID THERE IS NO OUSTTANDING RECALL AND THAT P57 DOES NOT APPLY TO EITHER OF MY VINS. \THIS IS CONFUSING SINCE MY EXISTING IGNITION CYLINDERS ARE THE SAME AS THOSE COVERED UNDER THE RECALL AND THE NEW PART REQUIRES A PUSH-TO-TURN (MINE DO NOT HAVE THIS NOW). INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
NHTSA complaint #11372709 — an unverified report by a vehicle owner.
at 100,000 milesSAN Diego, CA
POWER TRAIN
2008 JEEP GRAND CHEROKEE GOES INTO LIMP MODE AND STAYS IN FOURTH GEAR. IF I RESTART THE CAR IT GOES BACK TO NORMAL BUT EVENTUALLY GOES BACK INTO FOURTH GEAR AND STAYS.
NHTSA complaint #11205285 — an unverified report by a vehicle owner.
at 160,000 milesLake Zurich, IL
POWER TRAIN
I WAS DRIVING DOWN A BUSY ROAD AND ALL MY WARNING LIGHTS CAME ON AT ONCE-ABS, CHECK ENGINE, BATTERY, ETC. ALL MY LIGHTS STARTED TO FLICKER. MY HEAD LIGHTS BEGAN TO GET VERY DIMMED SO I TRIED SWITCHING MY FOG LIGHTS OR HIGH BEAMS ON BUT THAT ONLY MADE IT WORSE AND THE LIGHTS COMPLETELY TURNED OFF. MY WINDSHIELD WIPERS BEGAN GOING VERY SLOW MAKING IT REALLY HARD TO SEE AS IT WAS RAINING. I WAS ABLE TO PULL ONTO A SIDE STREET. MY CAR FELT STRANGE WHILE DRIVING LIKE I WASNT ABLE TO ACCELERATE SO ONCE I WAS ABLE TO PULL OFF ON THE SIDE SOMEWHERE AND GET MY CAR IN PARK, ALL MY LIGHTS FLICKERED HEAVILY AND SHUT OFF 1 BY 1 AND THEN MY CAR LOST ALL POWER COMPLETELY. I HAD TO HAVE MY CAR TOWED BACK HOME BC NOTHING WOULD START IT.
NHTSA complaint #11170307 — an unverified report by a vehicle owner.
at 125,600 milesMaryville, TN
POWER TRAIN
VEHICLE HAS RANDOMLY SHUT DOWN COMPLETELY WHILE DRIVING. LOSS OF POWER, POWER STEERING AND BRAKES. VERY DANGEROUS. TOOK TO DEALER AND LEFT FOR A WEEK FOR THEM TO TEST AND REPLICATE AND REPAIR. THEY SAID THEY WERE UNABLE TO. THIS HAS HAPPENED 3 TIMES. EACH TIME, SO FAR, I HAVE BEEN ABLE TO COAST TO A STOP OUT OF TRAFFIC, BUT I FEAR THAT IT MAY HAPPEN IN A LESS FORTUNATE SETTING. IT HAPPENED AGAIN TODAY, JUST DRIVING STRAIGHT AHEAD DOWN THE ROAD. CHECK ENGINE LIGHT COMES ON AND A RED LIGHTING BOLT LIGHT ALSO COMES ON OVER ON THE RIGHT SIDE OF THE INSTRUMENT PANEL.
NHTSA complaint #11132295 — an unverified report by a vehicle owner.
at 130,000 milesLong Valley, NJ
POWER TRAIN
TL* THE CONTACT OWNS A 2008 JEEP GRAND CHEROKEE. WHILE DRIVING VARIOUS SPEEDS, THE SHIFT INTERLOCK SYSTEM BECAME STUCK AND CAUSED THE VEHICLE TO SWITCH GEARS WITHOUT WARNING. IN ADDITION, THE CONTACT STATED THAT THE IGNITION MALFUNCTIONED AND THE VEHICLE WOULD EITHER FAIL TO START OR CONTINUE TO RUN AFTER THE IGNITION WAS TURNED OFF. FURTHERMORE, THE CONSOLE LIGHTING SYSTEM FAILED TO REMAIN ILLUMINATED. JOHNSON DODGE CHRYSLER JEEP RAM IN BUDD LAKE, NEW JERSEY, 07828 WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VIN WAS NOT INCLUDED IN A RECALL. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS APPROXIMATELY 130,000.
NHTSA complaint #11098653 — an unverified report by a vehicle owner.
at 250,000 milesAirmont, NYCrash
POWER TRAIN
I WAS DRIVING ON NYS ROUTE 17 IN THE VICINITY OF LIBERTY WHEN MY LEFT FRONT AXLE BROKE, THE LEFT FRONT WHEEL CAME OFF, THE VEHICLE VEERED LEFT AND CRASHED INTO THE CENTER ISLAND GUARD RAIL.
NHTSA complaint #11091221 — an unverified report by a vehicle owner.
at 97,850 milesIrvington, NY
POWER TRAIN
THE VEHICLE EXPERIENCES AN ISSUE IN ONE OF THE AREAS NOTED, USUALLY WHEN ACCELERATING THROUGH A GRADUAL TURN TO THE LEFT SUCH AS ON AN "ON" RAMP. THE DRIVE TRAIN HAS BEEN INSPECTED BY BOTH INDEPENDENT MECHANICS AS WELL AS JEEP'S AUTHORIZED SERVICE CENTER IN YONKER'S, NY WITH REPORTS OF NO PHYSICAL DAMAGE. THE JEEP SERVICE CENTER HAS STATED THAT WHILE THEY TOO HAVE EXPERIENCED THE MALFUNCTION, THEY ARE INCAPABLE OF DIAGNOSING THE PROBLEM, SUGGESTING IT BE DRIVEN BY THE OWNER "UNTIL IT WORSENS".
NHTSA complaint #11076103 — an unverified report by a vehicle owner.
Issaquah, WA
POWER TRAIN
2008 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO RECALL ON PARTS P57 AND P73 ON VEHICLE. *LD
NHTSA complaint #11053292 — an unverified report by a vehicle owner.
at 66,000 milesCleveland, OH
POWER TRAIN
CAR GETS STUCK IN GEAR, STALLS WHEN ACCELERATING, REVERSE GOES OUT UNTIL PERIODICALLY
NHTSA complaint #11016448 — an unverified report by a vehicle owner.
at 148,000 milesMT Pleasant, MICrash
POWER TRAIN
I BOUGHT THE VEHICLE. IN LESS THAN 1000 MILES WITHIN PURCHASE THE 4W DRIVE LIGHT CAME ON. I WAS PARKED ON A CURB AT A RETIREMENT HOME AND A AMBULANCE WAS PARKED IN FRONT OF ME. WHILE I WAS INSIDE PEOPLE RAN IN AND SAID MY JEEP WAS ROLLING AWAY AND IT HIT THE AMBULANCE IN FRONT OF ME. THE JEEP WAS PARKED AND TURNED OFF WHEN IT ROLLED AWAY. WITNESSES AND THE POLICE REPORT CONFIRM THIS. AFTER GETTING THE RUN AROUND FROM THE DEALERSHIP FOR 6 MONTHS I TOOK IT SOMEWHERE ELSE TO GET IT LOOKED AT AND WAS TOLD THE TRANSFER CASE NEEDED TO BE REPLACED.
NHTSA complaint #10981753 — an unverified report by a vehicle owner.
at 155,000 milesWashington, UT
POWER TRAIN
WHILE DRIVING AT FREEWAY SPEEDS (APPROXIMATELY 75MPH) THE VEHICLE INTERMITTENTLY STALLED SEVERAL TIMES AND TWICE IN 1-HR IT COMPLETELY SHUTDOWN. THE MOTOR LOST ALL POWER. IT REQUIRES A COMPLETE RESTART OF THE VEHICLE. THE KEY MUST BE TURNED TO THE OFF POSITION AND RESTARTED. IT HAS DONE THIS SEVERAL TIMES BEFORE. IT SEAMS TO HAPPEN UNDER A LOAD OR WHILE ACCELERATING OR PULLING A HILL. IT HAS HAPPENED IN HIGH TRAFFIC CIRCUMSTANCES AND HAS AT TIMES BEEN DIFFICULT AND DANGEROUS TO PULL TO THE SIDE OF THE ROAD. I'VE TAKEN IT TO JEEP TO HAVE IT REPAIRED. THEY APPARENTLY HAVE A STAR CASE NUMBER S1218000003 IN WHICH THEY SAY TO CHANGE THE SPARK PLUGS. THIS SEEMS LIKE A DANGEROUS SITUATION TO PUT CONSUMERS IN.
NHTSA complaint #10893302 — an unverified report by a vehicle owner.
Brooklyn Park, MN
POWER TRAIN
TL* THE CONTACT OWNS A 2008 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE FOUR WHEEL DRIVE WARNING LIGHT FLICKERED. THE WINDSHIELD WIPERS RANDOMLY ACTIVATED AND THE INSTRUMENT PANEL GAUGES RANDOMLY FLASHED WITHOUT WARNING. THE DEALER REPLACED THE IGNITION SWITCH; HOWEVER, THE FOUR WHEEL DRIVE WARNING LIGHT CONTINUED TO ILLUMINATE. THE CONTACT MENTIONED THAT THE VEHICLE WAS PREVIOUSLY SERVICED UNDER NHTSA CAMPAIGN NUMBERS: 13V175000 (ELECTRICAL SYSTEM, POWER TRAIN) AND 14V567000 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS NOT AVAILABLE.
NHTSA complaint #10851350 — an unverified report by a vehicle owner.
at 80,000 milesFranklin, PA
POWER TRAIN
TL* THE CONTACT OWNS A 2008 JEEP GRAND CHEROKEE. WHILE DRIVING 50 MPH, THE VEHICLE LOST POWER. IN ADDITION, THE ACCELERATOR PEDAL WAS DEPRESSED, BUT THE VEHICLE FAILED TO ACCELERATE. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS TAKEN TO A DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V470000 (ELECTRICAL SYSTEM) HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 80,000.
NHTSA complaint #10809552 — an unverified report by a vehicle owner.
at 127,232 milesTobyhanna, PA
POWER TRAIN
MY 2008 GRAND CHEROKEE WILL NOT START AT ALL. DASH LIGHT UP BUT WILL NOT TURN OVER. BATTERY IN NEW. STARTER TESTED AND OK. WIN RECALL WAS PERFORMED. 4WD SOFTWARE UPDATES WERE PERFORMED. OVER THE PAST YEAR THE VEHICLE HAS HAD MULTIPLE NO START/NO CRANK ISSUES. AFTER FEW HOURS OR DAYS, IT WILL TURN OVER. VEHICLES IS ALWAYS PARKED/NOT MOVING WHEN THIS OCCURS. THE DEALER WANTS ME TO PAY OUT OF POCKET FOR THE TOW FOR A DIAGNOSTIC TEST. IF THE TEST DOES NOT SHOW ANYTHING, I PAY ANOTHER $120 FOR THE DIAG AND HAVE TO PAY FOR TOW ELSEWHERE. JEEP CUSTOMER SERVICE IS USELESS. I PAY MONTHLY PAYMENT AND INSURANCE FOR A DRIVEWAY ORNAMENT.
NHTSA complaint #10808861 — an unverified report by a vehicle owner.
Fountain, CO
POWER TRAIN
I TOOK IT IN FOR A RECALL P73...THEY INSTEAD TRIED TO GET MONEY FOR OIL CHANGES AND OTHER THINGS THAT CAME TO OVER 1000.00 WAS SUPPOSE TO TAKE 4 HOURS HAD MY JEEP FOR 2 DAYS..SAID UNLESS I PAID THEM 130.00 TO REPLACE A BADLY CORRODED TC CONNECTOR THEY WOULDN'T DO IT...GOT MY JEEP BACK LOOKED AT THE TC CONNECTOR AND IT WAS NOT CORRODED..IN THE MEAN TIME I CALLED FCA AND THEY SAID IT SHOWED THE RECALL WORK WAS DONE ..IT WAS NOT!..THEY LIED..IT ALSO NEEDS A NEW TC MOTOR THAT SOME DO NEED ON THE RECALL, LUCKY ME MINE WAS ONE...NOW WHAT..THEY DIDN'T DO IT AND THIS COULD CAUSE ME HARM OR A ACCIDENT...
NHTSA complaint #10785207 — an unverified report by a vehicle owner.
at 121,000 milesClarkston, MI
POWER TRAIN
THE VEHICLE SHUTS OFF FOR NO APPARENT REASON WITH NO WARNING. IT HAS HAPPENED MULTIPLE TIMES. SOMETIMES WHILE IN REVERSE ,SOMETIMES WHILE IN DRIVE AND SOMETIMES WHILE MOVING FROM REVERSE TO DRIVE. IT HAS HAPPENED AT LOW SPEEDS AND AT SPEEDS UP TO 30 MPH. SOMETIMES THE VEHICLE WON'T LET YOU SHIFT TO PARK TO RESTART IT. THERE ARE NO INDICATOR LIGHTS WHEN IT HAPPENS. VERY SCARY AS ITS HAPPENING MORE FREQUENTLY. IT HAS HAPPENED IN DRY AND WET CONDITIONS, ON RESIDENTIAL AND CITY STREETS. ALL INDICATIONS ARE THAT ITHE CAUSE IS THE SAME AS OTHER FIAT CHRYSLER RECALLS FIR THE 2008 GRAND CHEROKEE THOUGH OURS IS NOT ON A RECALL LIST.
NHTSA complaint #10780649 — an unverified report by a vehicle owner.
at 89,000 milesWest Yarmouth, MA
POWER TRAIN
TL* THE CONTACT OWNS A 2008 JEEP GRAND CHEROKEE. WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE EXPERIENCED MULTIPLE ELECTRICAL FAILURES. THE CONTACT MENTIONED THAT THE RADIO WAS NOT TURNING ON, THE VEHICLE FAILED TO SHIFT AND WOULD NOT ACCELERATE PAST 25 MPH. THE CONTACT MENTIONED THAT IN ORDER FOR THE VEHICLE TO RESUME NORMAL FUNCTION, THE KEY HAD TO BE REMOVED FROM THE IGNITION SWITCH. THE VEHICLE WAS TAKEN TO THE DEALER AND REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 14V567000 (ELECTRICAL SYSTEM); HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 89,000. MA 10/21/15
NHTSA complaint #10761031 — an unverified report by a vehicle owner.
Boyne City, MI
POWER TRAIN
TL* THE CONTACT OWNS A 2008 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V175000 (ELECTRICAL SYSTEM, POWER TRAIN); HOWEVER, THE PART NEEDED TO PERFORM THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. MA 10/25/15
NHTSA complaint #10758789 — an unverified report by a vehicle owner.
Sellersburg, IN
POWER TRAIN
TL* THE CONTACT OWNS A 2008 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V567000 (ELECTRICAL SYSTEM). THE CONTACT STATED THAT THE PART NEEDED TO REMEDY THE FAILURE WAS UNAVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. MA 08/17/15 THE CONSUMER STATED THE VEHICLE REPEATEDLY REFUSED TO COME OUT OF PARK. UPDATED 09/03/15
NHTSA complaint #10726637 — an unverified report by a vehicle owner.
at 75,000 milesHuntington, NY
POWER TRAIN
TL* THE CONTACT OWNS A 2008 JEEP GRAND CHEROKEE. WHEN THE IGNITION WAS TURNED TO THE ON POSITION, THE VEHICLE DID NOT START. THE CONTACT STATED THAT THE KEY HAD TO BE TURNED TO THE OFF POSITION THEN BACK TO THE ON POSITION IN ORDER FOR THE VEHICLE TO START. ONCE THE VEHICLE WAS STARTED, IT WOULD NOT SHIFT OUT OF THE PARK POSITION UNLESS THE IGNITION WAS TURNED TO THE OFF POSITION AND BACK TO THE ON POSITION. THE FAILURE RECURRED CONTINUOUSLY IN COLD WEATHER. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE IGNITION SWITCH NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 75,000.
NHTSA complaint #10706056 — an unverified report by a vehicle owner.
at 60,300 milesShaker Heights, OH
POWER TRAIN
MY TRANSMISSION GOES FROM DRIVE TO 4TH GEAR ON ITS OWN AND STAYS THERE THIS IS EXTREMELY DANGEROUS ALSO MY ENGINE LIGHT AND OTHER LIGHTS COME OFF AND ON & ALSO WATER IS COMING INTO THE VEHICLE AROUND THE MOLDING THIS VEHICLE IS A DEFECT AND IS UNSAFE TO DRIVE.
NHTSA complaint #10690044 — an unverified report by a vehicle owner.
at 77,000 milesMiami Beach, FL
POWER TRAIN
WHILE DRIVING VEHICLE SUDDENLY STALLED WOULDN'T RESTART FOR SEVERAL TRIES THEN FINALLY DID. NEVER STALLED AGAIN UNTIL RECENTLY. SOMETIMES IT STARTS IN NEUTRAL OTHER TIMES IT HAS TO BE PUT IN PARK. UPON RESTART VEHICLE DRIVES AS IF NOTHING HAS EVER HAPPENED. IT NOW STALLS AT IDLE OR WHEN ACCELERATING OR EVEN WHILE DRIVING AT A STEADY RATE OF SPEED. I HAVE BEEN PAYING CLOSE ATTENTION TO THE KEY POSITION AND IT SEEMS NORMAL IN THE ON POSITION AND DOESN'T SEEM TO BE THE REASON BEHIND THIS ERRATIC STALL SITUATION. NUMEROUS ACCOUNTS OF SIMILAR SITUATIONS HAVE BEEN NOTED HERE AND ON OTHER WEBSITES. I KEEP MY VEHICLE WELL MAINTAINED AND TUNED, IT RUNS GREAT. MANY TIMES WEEKS OR MONTHS GO BY WITHOUT ANY STALLS.
NHTSA complaint #10659901 — an unverified report by a vehicle owner.
at 80,000 milesMiami Beach, FL
POWER TRAIN
THE 5.7 LITER HEMI MOTOR IN ALL CHRYSLER VEHICLES HAVE THIS SIMILAR ISSUE. THE DRIVER SIDE EXHAUST MANIFOLD BOLTS BREAK AND AN EXHAUST LEAK SPUTTERS OUT OF THE DRIVER SIDE ENGINE COMPARTMENT. I SPOKE TO SEVERAL MECHANICS AND CHRYSLER SERVICE TECHNICIANS AND THEY ALL CONFIRM IT IS A COMMON REPAIR. I HAVE ALSO SEEN NUMEROUS COMPLAINTS ONLINE. THE COST TO REPLACE THE MANIFOLD AND DRILL OUT THE BROKEN BOLTS IS AROUND $700.00. ALTHOUGH THIS IS NOT A SAFETY ISSUE I STILL BELIEVE IT SHOULD BE RECALLED INSTEAD OF THE MANUFACTURER PASSING THE BILL TO THE CONSUMER. IT OCCURS TO NEARLY ALL 5.7 LITER HEMI ENGINES AT SOME POINT.
NHTSA complaint #10659902 — an unverified report by a vehicle owner.
at 42,000 milesYukon, OK
POWER TRAIN
VEHICLE WOULD DIE UNEXPECTEDLY AND NOT RESTART UNTIL TRANSMISSION WAS PUT IN PARK POSITION. SEVERAL INCIDENTS IE STOPPED AT LIGHT, ACCELERATION TO TURNPIKE, SLOW STREET DRIVING THIS WOULD DISABLE STEERING AND CREATE DIFFICULT BRAKING.
NHTSA complaint #10650808 — an unverified report by a vehicle owner.
at 78,000 milesHancock, NY
POWER TRAIN
I FILED MY SECOND COMPLAINT ON 07/14/2014 COMPONENT(S): ELECTRONIC STABILITY CONTROL , UNKNOWN OR OTHER DATE OF INCIDENT: 06/28/2014 NHTSA ID NUMBER: 10610308 ON 10/22 I TRANSFERRED MY JEEP TRANSMISSION INTO NEUTRAL TO TOW BEHIND OUR RV. WHEN I TOOK MY FOOT OFF THE BRAKE THE JEEP ELECTRONIC FDCM THREW IT INTO 4WD AND IT LURCHED FORWARD ALMOST HITTING OUR RV AND MY HUSBAND WHO WAS WORKING ON HOOKING UP THE VEHICLE. I WARNED YOUR OFFICE IN JANUARY AND AGAIN IN JULY THAT THIS WAS A SAFETY ISSUE BUT HAD NO IDEA IT COULD DO THIS!! I WAS CONCERNED ABOUT NEEDING 4WD AND NOT HAVING IT. NOW I AM CONCERNED ABOUT OUR PHYSICAL SAFETY. NOTHING HAS BEEN DONE TO MAKE CHRYSLER FIAT STEP UP, OWN UP THE N23 DEBACLE THAT CAUSED THIS ISSUE AND FIX IT. THEY MUST BE HELD ACCOUNTABLE AND FIX THIS BEFORE SOMEONE IS INJURED OR KILLED. PLEASE DO NOT IGNORE THIS COMPLAINT AND JUST ANOTHER JEEP OWNER COMPLAINING ABOUT THE N23 RECALL. THIS IS A SERIOUS SAFETY ISSUE!!!!
NHTSA complaint #10649903 — an unverified report by a vehicle owner.
at 102,450 milesLenexa, KS
POWER TRAIN
VEHICLE HAS HAD A HISTORY OF UNRESOLVED ELECTRICAL ISSUES BEGINNING AT THE TIME OF PURCHASE. IN 2009, THE IGNITION SWITCH BEGAN TO FAIL AND THE KEY FOB WAS REPLACED. DUE TO A VIN NUMBER ISSUE WITH A REPLACEMENT PROGRAM, CHRYSLER REFUSED TO REPLACE THE KEY ASSEMBLIES THOUGH THEY WERE REPLACING IDENTICAL ASSEMBLIES ON OTHER VEHICLES THAT USED THE SAME MODULES. SEVERAL "REPROGRAMMING" HAVE BEEN CONDUCTED TO CLEAR PROBLEMS. SPECIFIC ISSUES INCLUDE: 1. ERRATIC BEHAVIOR OF ELECTRICAL SYSTEM THAT STEMS FROM THE OPERATION OF THE IGNITION SWITCH. FOR EXAMPLE THE ENGINE WILL START BUT THE VEHICLE WILL BE IMPOSSIBLE TO SHIFT OUT OF PARK AND THE RADIO/NAVIGATION WILL NOT WORK UNTIL YOU JIGGLE THE IGNITION SWITCH AND KEY FOB. 2. CHRONIC FAILURE OF THE ELECTRONIC THROTTLE. YOU CAN BE DRIVING ALONG AT ANY SPEED AND YOU WILL LOSE THROTTLE CONTROL. THIS HAS CAUSED SEVERAL NEAR MISS ACCIDENTS. THE PROBLEM IS ACKNOWLEDGED BY A CHECK ENGINE LIGHT AND LIGHTING OF AN SPECIFIC IDIOT LIGHT ON THE DASH. HOWEVER, THE LACK OF THROTTLE RESPONSE IS VERY DANGEROUS AND CAN BE RESTORED BY ONLY STOPPING THE VEHICLE AND SHUTTING DOWN THE ENGINE SEVERAL TIMES TO RESET THE ELECTRONICS. 3. CHRONIC FAILURE OF THE DEALERSHIP TO ADDRESS PROPER CORRECTION OF THE ELECTRICAL PROBLEMS. VEHICLE WAS COVERED BY A FULL WARRANTY AND AN EXTENDED WARRANTY BUT THESE PROBLEMS WERE NEVER REPAIRED. DUE TO SPORADIC AND RANDOM NATURE OF THE SYSTEMS FAULTS, THE DEALERSHIP REFUSES TO MAKE REPAIRS. 4. DEALERSHIPS UNABLE TO CLEAR CHECK ENGINE LIGHT AND BLAME ISSUES ON THE FACT THIS UNIT HAS A DIESEL ENGINE. LOCAL WATERWAY CAR WASH IS REFUSING TO WASH THESE VEHICLES DUE TO RAPID AND UNATTENDED ACCELERATION ISSUES WHICH HAVE CAUSED ACCIDENTS AT THEIR CAR WASHES. THIS PROBLEM CAN BE DOCUMENTED BY CALLING THEM BY TELEPHONE. THEY CONSIDER THE VEHICLES TO BE A SAFETY RISK. PLEASE HELP!
NHTSA complaint #10639669 — an unverified report by a vehicle owner.
at 48,000 milesDES Moines, WA
POWER TRAIN
THIS JEEP HAD THE N23 RECALL DONE AND I POSTED EARLIER ABOUT THE ONGOING PROBLEMS NOT GOING INTO 4 LO AND NEUTRAL...BUT THE PROBLEM IS WORSE THAN BEFORE THE RECALL AND IS A SAFETY ISSUE NOW. THIS PROBLEM IS WORSE ON MINE THAN I FIRST THOUGHT. BUT IF THE INTENT BY CHRYSLER TO SOLVE A SAFETY PROBLEM WITH GOING INTO NEUTRAL UNINTENTIONALLY, WAS THE REASON FOR THE RECALL, THEY FAILED. I JUST DID SOME TESTS ON MY 08 GC AND FOUND: IGNITION ON, MOTOR OFF IN ANY GEAR BUT PARK AND THE TRANSFER CASE IS IN NEUTRAL. IN PARK IT'S LOCKED. MOTOR ON, THE TRANSFER CASE WON'T GO INTO FOR 4 LO OR NEUTRAL AND THE SERVICE "4 WD" COMES ON IMMEDIATELY WHEN TRYING TO GO INTO 4 LO OR NEUTRAL. MY SCANNER SHOWS NO CODES, AND THE MESSAGE ON THE EVIC DISAPPEARS ONCE THE JEEP IS OFF AND THEN RESTARTED. IN SUMMARY, IF THE JEEP STALLS AND THE KEY IS STILL ON, THE TRANSFER CASE IS IN NEUTRAL!!! THIS IS MORE OF A SAFETY ISSUE THAN BEFORE.
NHTSA complaint #10629933 — an unverified report by a vehicle owner.
at 45,345 milesDES Moines, WA
POWER TRAIN
CHRYSLER ISSUED A RECALL (N23) FOR PROBLEMS WITH JEEP TRANSFER CASES SHIFTING INTO NEUTRAL UNEXPECTEDLY. I'VE SEEN NO POSTS WHERE THIS ACTUALLY HAPPENED. AGAINST MY BETTER JUDGMENT, I HAD THE RECALL DONE. IMMEDIATELY PEOPLE STARTED HAVING ISSUES WITH 4LO NO LONGER WORKING, AND "SERVICE 4WD" MESSAGES SHOWING ON THE DASH. THESE ARE MY SYMPTOMS ALSO. PEOPLE THAT FLAT TOW THE JEEP BEHIND A MOTOR HOME COULD NO LONGER SWITCH THE TRANSFER CASE TO NEUTRAL (IRONIC HUH?). WHAT DOES CHRYSLER DO? THEY DON'T EVEN ACKNOWLEDGE THEIR PROBLEM. A YEAR AFTER THE FIASCO STARTED, THE DEALER THAT DID MY RECALL DOESN'T KNOW ABOUT THE ISSUE? APPARENTLY CHRYSLER DEALERS LOADED DEFECTIVE SOFTWARE OR INSTALLED THE SOFTWARE IMPROPERLY. THE SOFTWARE CANNOT BE UNLOADED AND REVERTED TO BEFORE THE RECALL. CHRYSLER'S ANSWER WHEN I CALLED 800 NUMBER YESTERDAY, OVER A YEAR SINCE THIS RECALL FIASCO STARTED, WAS FOR ME TO PAY THE DEALER TO DIAGNOSE THE SYMPTOM AND IF THE DIAGNOSTIC CODE IS CORRECT, THEY'LL RELOAD THE SOFTWARE...AFTER I'VE PAID THE SERVICE CALL! THERE ARE THOUSANDS OF POSTS ON LINE ABOUT THE PROBLEMS WITH THE N23 RECALL, BOTH ON AUTOMOTIVE SITES AND RV SITES FROM OWNERS THAT FLAT TOW THEM. AND CHRYSLER HAS THEIR HEAD IN THE SAND...OR ELSEWHERE. THIS IS THE BIGGEST SCAM. PER THE POSTS, CHRYSLER IS CHARGING PEOPLE THOUSANDS TO REPLACE COMPONENTS WHEN IT'S THE RECALL THAT STARTED THE PROBLEM. THE PROBLEM OCCURS IMMEDIATELY WHEN TRYING TO ACTUATE 4 LO. IT DOESN'T GO INTO 4 LO AND THE SERVICE 4WD MESSAGE OCCURS ON THE INFORMATION CENTER. I HAD TO SHOW THE DEALER THE SERVICE BULLETIN NUMBER CALLING ATTENTION TO THE PROBLEM, FROM POSTS ON THE WEB. THAT TELLS ME THAT CHRYSLER IS NOT EVEN INFORMING THEIR OWN DEALERS ABOUT THE PROBLEM CREATED BY THE N23 RECALL. AND THE QUADRATRAC II TRANSFER CASE WITH THE 4LO CAPABILITY IS AN OPTION UPGRADE. THE RECALL TAKES AWAY THIS FUNCTIONALITY!
NHTSA complaint #10629588 — an unverified report by a vehicle owner.
at 29,000 milesTinley Park, IL
POWER TRAIN
THE VEHICLE HAS TWO CHRONIC PROBLEMS, THE MOST SEVERE OF WHICH IS THAT IT SUDDENLY SHIFTS INTO NEUTRAL WHILE BEING DRIVEN, RESULTING IN A SUDDEN & DANGEROUS LOSS OF ACCELERATION AND MANEUVERABILITY . RECOVERY ACTION REQUIRES PULLING OFF THE ROAD TO SHUT OFF AND RE-START THE ENGINE. THIS PROBLEM HAS OCCURRED AT LEAST TWENTY TIMES, USUALLY IN DAMP OR RAINY WEATHER CONDITIONS. TWO DIFFERENT JEEP DEALERS HAVE BEEN UNABLE TO DIAGNOSE OR FIX THE PROBLEM! ONE DEALER THOUGHT REPLACING A MODULE FOR ABOUT $900 WOULD SOLVE THE ISSUE BUT IT DID NOT. THE OTHER CHRONIC PROBLEM IS THAT THE CAR SOMETIMES WILL NOT START FOR NO APPARENT REASON!
NHTSA complaint #10618469 — an unverified report by a vehicle owner.