37 of the 2,425 complaints about the 2011 Jeep Grand Cherokee are about the suspension — 2% of everything reported for this model year. Half of the failures with a mileage on record happened before 61,000 miles.
37
Complaints
5
Crashes
0
Fires
3
Injuries
Filed with NHTSA, in their own words.
SUSPENSION
My right side suspension has a hard time coming up and I can hear it then it eventually get to right level and my car is freaking out have every light come on and the windshield wipers but it doesn't always do it but I have videos. The codes I get say malfunctional control u1403 and other ones
NHTSA complaint #11714761 — an unverified report by a vehicle owner.
SUSPENSION
The contact owns a 2011 Jeep Grand Cherokee. The contact stated that while driving at approximately 70 MPH, it lost automotive power. The contact turned on the hazard lights. The contact was able to pull over to the side of the road. The vehicle stalled but was able to be restarted. There were no warning lights illuminated. The vehicle was taken to an independent mechanic, who informed her the vehicle began to shake and the failure was due to the tip-in. The contact stated that while driving at unknown speeds, the service air suspension message was displayed. The front end of the vehicle was sitting on the tires. The local dealer was contacted, but the vehicle was not diagnosed or repaired. The manufacturer was contacted and referred to the NHTSA hotline. The failure mileage was approximately 55,000.
NHTSA complaint #11619793 — an unverified report by a vehicle owner.
SUSPENSION
Air suspension
NHTSA complaint #11615535 — an unverified report by a vehicle owner.
SUSPENSION
My Jeep's air suspension system (Quadra lift) has failed 4 times within the past year. At the beginning, the only signs there was anything wrong was that it took the vehicle several minutes to raise from the "park" setting and it would sit extremely low when parked for long periods of time. Upon bringing it to a Jeep dealer in October 2021, they informed me the front air suspension lines had a leak and needed to be replaced. A month later, I received an error message that the air suspension system needed immediate repair, at which point we discovered the compressor and relay failed and needed replacement. I was told the car was inoperable in this condition, but they could set the ride height and close the system and it would be driveable. I proceeded to drive the car in this condition for 5 months and ~5,000 miles while we waited for a backordered part to come in. Upon bringing the car into a different dealer after 5 months I was informed it was EXTREMELY dangerous to drive it in this condition (no compressor or relay, static system set at ride height). I was not told why it was dangerous nor why another dealer thought it was okay. The dealer fixed the compressor and relay and within a month the air suspension system started to show similar signs as before where the car was sagging in park and taking a long time to raise, but this time there were absolutely no warning signs or error messages with the car. I brought it in for repair a 4th time and was told the front air shocks and lines had severe leaks, rendering the car inoperable and dangerous to operate in this condition. Considering the frequency in failures and need for repairs coupled with the lack of warnings or error messages I believe this to be a safety risk. There may be many other drivers of Jeeps with the Quadra lift system driving with similar issues and no warnings that could be potentially dangerous.
NHTSA complaint #11493321 — an unverified report by a vehicle owner.
SUSPENSION
THE AIR SUSPENSION - SERVICE AIR SUSPENSION LIGHT CAME ON, THE AIR SUSPENSION THEN LOWERED THE VEHICLE TO WELL BELOW NORMAL RIDE HEIGHT. WE TOOK THE VEHICLE IN TO BE SERVICED AND HAD THE COMPRESSOR REPLACED. 3 WEEKS LATER NOW THERE IS A MODULE AND NIGHT SENSOR SUPPOSEDLY NEEDING TO BE FIXED. NO EXTENDED WARRANTIES COVER THIS AS IT'S AN "AIR SUSPENSION" AND NOT A REGULAR SUSPENSION ACCORDING TO THEIR PAPERWORK. IT'S A KNOWN PROBLEM WITH THESE PARTICULAR AIR SUSPENSION IN JEEP/CHRYSLER/DODGE THAT THEY REFUSE TO ACKNOWLEDGE. THE TIRES COULD BE BLOWN DUE TO THE LOWERED STATE OF VEHICLE AND THE FRONT TIRES CAMING OUT.
NHTSA complaint #11399835 — an unverified report by a vehicle owner.
SUSPENSION
WHEN STARTING THE VEHICLE THE MILEAGE JUMPS HIGHER THAN WHAT THE ACTUAL MILEAGE IS. PROBLEM WITH THE SUSPENSION.
NHTSA complaint #11390041 — an unverified report by a vehicle owner.
SUSPENSION
DELAMINATION OF THE LEATHER TOP OVER THE INSTRUMENT CLUSTER IS BLOCKING VENTS AND CAUSING VISIBILITY ISSUES. ADDITIONALLY THE AIR SUSPENSION IS LEAKING AT CONNECTIONS AT TOP OF STRUTS.
NHTSA complaint #11387951 — an unverified report by a vehicle owner.
SUSPENSION
A FEW THINGS, ONE BEING HOW MY JGC ABRUPTLY SHUTS OFF WHILE IN MOTION(LUCKILY I WAS EXITING THE EXPRESS WAY (BOTH) TIMES) YEAH, HAPPENED MORE THAN ONCE, TO THE SUSPENSION NO LONGER FUNCTIONING, ALL THE WAY TO IT DECIDING NOT TO START UP.
NHTSA complaint #11386732 — an unverified report by a vehicle owner.
SUSPENSION
AIR RIDE SUSPENSION AIRBAGS HAS TO BE RECHARGED EVERY MONTH SINCE 2019. WHILE PARKED FRONT END BECOMES LOW (DURING 1-MONTH PERIOD) NOT LEAVING APPROPRIATE DISTANCE FROM WHEEL TO TOP OF WHEEL WELL, RESULTING IS A VERY BUMPING RIDE, UNTIL RECHARGED. BRAND NEW OEM LINES AND COMPRESSOR REPLACED. ALSO, WHILE DRIVING 40 MPH OR LESS, "AIR SUSPENSION NEEDS SERVICE" NOTIFICATION COMES ON. FRONT OF HOOD (WHERE THE CHROME JEEP IS DISPLAYED) EXTERIOR NOW SHOWS PAINT CORROSION.
NHTSA complaint #11298422 — an unverified report by a vehicle owner.
SUSPENSION
VEHICLE IS MAKING A POPPING NOISE, WHEN TURNING OR HITTING BUMP REPLACED SWAY BAR END LINKS AND TIE ROD-UNABLE TO LOCATE EXACT PROBLEM AT THIS TIME. I WAS DRIVING TODAY AND WITHOUT WARNING MY FRONT WIPERS TURNED ON AND COULD NOT BE TURNED OFF, ON INSPECTING FURTHER ALL COMPONENTS ON THE STARTING WHEEL AND COLUMN ARE NOT OPERATABLE-NO SIGNALS, CRUISE, HEADLIGHTS, STEREO-NOTHING. VEHICLE ACTS LIKE ITS STUCK IN 4X4-MAKING OTHER NOISE WHILE TURNING ALSO HAVING ISSUE WITH DASH BOARD BUBBLING-POSSIBLE SAFETY CONCERN AS IT MAY INTERFERE WITH AIR BAG DEPLOYMENT. I HAVE CONTACTED JEEP WITH ALL THE ABOVE CONCERNS, TO WHICH THEY STATE THEY CANNOT HELP WITH THE PROBLEMS VEHICLE HAS 103K MILES. I AM 3RD OWNER. *TT 'PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'
NHTSA complaint #11243398 — an unverified report by a vehicle owner.
SUSPENSION
IN OCTOBER 2018 WE HAD A FRONTEND COLLISION ON THE HIGHWAY WITH A DEER. SINCE THEN THE AIR SUSPENSION RIDE HAS NOT WORKED PROPERLY. IT HAS BEEN IN FOR MAJOR REPAIRS NUMEROUS TIMES. THE DODGE DEALER SENDS US HOME HOPING THAT THEY GUESSED THE PROBLEM CORRECTLY. TO NO AVAIL. THE PROBLEM RETURNS. WE CALL THE HOTLINE AND PLAY PHONE TAG WITH A REPRESENTATIVE.
NHTSA complaint #11242460 — an unverified report by a vehicle owner.
SUSPENSION
MY DASHBOARD BUBBLED UP ON PASSENGER SIDE, FAKE WOOD TRIM UNDER DASH FELL OFF, ALTERNATOR FAILED FRIED BATTERY AND COMPUTER, QUADRA2 SUSPENSION FAILING , THIS ALL AT 82000 MILES AND AFTER MULTIPLE RECALLS. I PAID $40 K .IM AT SHOP NOW WITH SUSPENSION 24 HRS AFTER PAYING 1200. & JEEP IN SHOP 8 DAYS. THE ALTERNATOR FAILED A WK BEFORE 3.4.2019. DASHBOARD AND TRIM OCCURRED AFTER WARRANTY EXPIRED
NHTSA complaint #11183873 — an unverified report by a vehicle owner.
SUSPENSION
WHEN DRIVING ON A HIGHWAY (TEMPS 3 TO 7 ABOVE ZERO) AIR SUSPENSION CAUSED VEHICLE TO LOWER TO LOWEST RIDE WHICH INTERN CAUSED VEHICLE TO SLIDE AND BOUNCE UNCONTROLLABLY ON HIGHWAY, AIR SUSPENSION STOPS WORKING WITHOUT NOTICE. HAPPENS SEVERAL TIMES A YEAR IN COLD TEMPS.
NHTSA complaint #11161454 — an unverified report by a vehicle owner.
SUSPENSION
VEHICLE SHOWS " AIR SUSPENSION SERVICE/REPAIR" MESSAGE SHORTLY AFTER STARTING VEHICLE AND WILL FLASH MESSAGE THROUGHOUT TIME VEHICLE IS DRIVEN. HAS HAD AIR COMPRESSOR PUMP REPLACED WITHIN THE LAST YEAR. LOCAL DEALERSHIP (COAST AUTO IN OREGON) UNABLE TO DIAGNOSE OR FIX PROBLEM OVER MULTIPLE VISITS. VEHICLE IS UNABLE TO MOVE BETWEEN VEHICLE HEIGHTS OR WILL DROP AND SIT ON WHEELS MAKING IT INOPERABLE. DASH LEATHER IS WRINKLING AND BUBBLING.
NHTSA complaint #11152929 — an unverified report by a vehicle owner.
SUSPENSION
WHILE DRIVING MY CAR DOWN A LOCAL STREET MY AIR SUSPENSION BAG ON MY DRIVERS REAR SIDE EXPLODED. THE ENTIRE REAR SYSTEM DRAINED AND THE BACK OF THE CAR DROPPED. LUCKILY I WAS ABLE TO BRING THE CAR TO A CONTROLLED STOP BUT WAS GOING AROUND A CORNER AND ALMOST LOST CONTROL OF THE CAR
NHTSA complaint #11110386 — an unverified report by a vehicle owner.
SUSPENSION
AIR SUSPENSION COMPRESSOR DRAINS BATTERY, MAKES BUZZING NOISE, AND CAUSES VEHICLE TO LOOSE SUSPENSION.
NHTSA complaint #11092335 — an unverified report by a vehicle owner.
SUSPENSION
2011 CHRYSLER JEEP GRAND CHEROKEE-OUTLANDER EDITION. CONSUMER WRITES IN REGARDS TO ON-GOING TIPM FAILURE-AIR SUSPENSION SYSTEM & RELATED INJURY SUSTAINED. *LW THE CONSUMER STATED THE VEHICLE'S SUSPENSION SYSTEM CREATED UNCOMFORTABLE DRIVING CONDITIONS. THE VEHICLE BUCKED VIOLENTLY.
NHTSA complaint #11022008 — an unverified report by a vehicle owner.
SUSPENSION
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. WHILE DRIVING 40 MPH, THE SERVICE AIR SUSPENSION WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO MOTORWORLD CHRYSLER DODGE JEEP RAM (150 MOTORWORLD DR, WILKES-BARRE, PA 18702, (888) 459-2493) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE AIR COMPRESSOR FOR THE SUSPENSION FAILED AND NEED TO THE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE VEHICLE WAS AGAIN TAKEN TO THE DEALER WHERE THE AIR COMPRESSOR WAS REPLACED AGAIN, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 52,000.
NHTSA complaint #11078879 — an unverified report by a vehicle owner.
SUSPENSION
THE AIR LIFT SYSTEM FAILED AND MY CAR WAS VERY LOW TO THE GROUND AND UNSAFE FOR DRIVING. THIS OCCURRED MARCH 6, 2018. DASH LEATHER IS LIFTING AND BUNCHING. STARTED IN JUNE 2017 AND IS WORSE NOW. PASSENGER SEAT BELT IS SOMETIMES JAMMED WITH PASSENGER IN IT. YOU CAN MOVE FREELY AND MY CONCERN IF THERE WERE TO BE A CRASH, WOULD THE SEAT BELT WORK PROPERLY. NONE OF THESE THINGS SHOULD NOT FAIL IN A 6 YEAR OLD VEHICLE.
NHTSA complaint #11078953 — an unverified report by a vehicle owner.
SUSPENSION
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 40 MPH, THE AIR SUSPENSION AND POWER TRAIN CONTROL MODULE WARNING INDICATORS ILLUMINATED. IN ADDITION, THE WINDSHIELD WIPERS OPERATED INDEPENDENTLY AND THE VEHICLE STALLED. THE VEHICLE WAS NOT ABLE TO RESTART AND WAS TOWED TO AN INDEPENDENT MECHANIC. THE MECHANIC DIAGNOSED THAT THE ALTERNATOR FAILED AND DAMAGED THE POWER CONTROL MODULE. ALSO, THE BATTERY NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 77,000.
NHTSA complaint #11066461 — an unverified report by a vehicle owner.
SUSPENSION
- ALL LIGHTS IN INSTRUMENT CLUSTER ILLUMINATED, AIR SUSPENSION DISABLED, VEHICLED LOCKED OUT IN 4X4 LOW, WIPERS ACTIVATED, NO EXTERIOR LIGHTS INCLUDING BRAKE LIGHTS WORKING. - VEHICLE WOULD NOT DETECT KEY, UNSAFE TO OPERATE, THIS OCCURRED ON 2 OCCASIONS WHILE DRIVING.
NHTSA complaint #11062641 — an unverified report by a vehicle owner.
SUSPENSION
QUADRA LIFT AIR RIDE SUSPENSION. WARNING LIGHTS AND FLASHING MALFUNCTION LIGHTS ARE ACTIVATED. PASSENGER SIDE WINDOW CONTROLS DO NOT WORK. HEATED SEATS ONLY STAY ON FOR ONE SECOND.
NHTSA complaint #11057911 — an unverified report by a vehicle owner.
SUSPENSION
MY 2011 JEEP GRAND CHEROKEE HAS REPEATEDLY INCURRED SEVERE PROBLEMS WITH THE TIPM (MODULE) WHICH CONTROLS THE CAR'S QUAD AIR SUSPENSION SYSTEM. THIS CAR HAS BEEN SERVICED BY SKINNER AND DAMULIS, RICHFIELD SPRINGS, N.Y. (AT LEAST) SIX TIMES FOR THE SAME PROBLEM, AT GREAT EXPENSE - WITH NO APPARENT RESOLUTION BUT TO INCUR REPAIRS COSTS IN EXCESS OF $10,000. THE 8/6/17 INCIDENT TOO, DEALT WITH THE DEFECTIVE AIR SUSPENSION SYSTEM WHICH, THIS TIME, CAUSED THE REAR WHEEL TO FALL OFF WHILE THE CAR WAS BEING DRIVEN. MY WIFE AND I INCURRED INJURIES, HOWEVER, THE DEALER TOLD ME THAT THIS ISSUE WAS NOT RELATED. JUST TWO DAYS AGO, THE CAR'S SUSPENSION SYSTEM LIGHTED UP ON THE DASHBOARD. PICTURES WERE TAKEN, I CALLED THE AUTO DEALER, HOWEVER, I HAVE YET TO HEAR FROM THEM. IN REVIEWING FILED COMPLAINTS COUPLED WITH A CLASS-ACTION LAWSUIT, THIS IS ALL TO FAMILIAR, HOWEVER, CHRYSLER AND THEIR DEALERS' REFUSE TO ACKNOWLEDGE AND FIX THIS PROBLEM WITH THE FULL SUPPORT FROM CHRYSLER. NHTSA NEEDS TO RECALL THE 2011 CHRYSLER JEEP GRAND CHEROKEE - OUTLAND EDITION - ASAP! TIME IS OF THE ESSENCE!
NHTSA complaint #11055259 — an unverified report by a vehicle owner.
SUSPENSION
I PURCHASE A BRAND NEW 2012 JEEP GC OVERLAND. SINCE THEN I HAVE REPLACED THE AIR COMPRESSOR AND MODULATOR 3 TIMES. THE FIRST TIME WAS WITHIN THE FIRST 24 MONTHS, THEN AGAIN A BIT OVER 48 MONTHS OF OWNERSHIP AND THIS LAST TIME WITHIN THE PAST MONTH. VEHICLE HAVE 80K MILES ON IT. EVERY TIME THE SUSPENSION FAILS, THE VEHICLE LOCK THE SUSPENSION AT A WEIRD ANGLE, PRODUCING A VERY BOUNCY RIDE AND EXTREMELY UNSAFE/UNSTABLE AT SPEEDS HIGHER THAN 50 MPH.
NHTSA complaint #11030561 — an unverified report by a vehicle owner.
SUSPENSION
QUADRALIFT SUSPENSION MANAGEMENT SYSTEM HAS A HIGH PROPENSITY FOR FAILURE. THIS RESULTS IN AN UNSAFE/UNSTABLE DRIVING CONDITION. 100'S OF COMPLAINTS ARE FOUND ON THE INTERNET. A DESIGN DEFECT IN THIS SYSTEM HAS CAUSED THE HIGH FAILURE RATE. EXPENSIVE REPLACEMENT PARTS ARE UNAVAILABLE OR VERY DIFFICULT TO FIND. THE VEHICLE IS NOT ROAD WORTHY AND DIFFICULT TO CONTROL DUE TO THE POOR DESIGN OF THIS SYSTEM. HAVE OPENED A CASE WITH JEEP HQ......HOPING TO GET SOME SUPPORT FOR NOT JUST MY FAILED VEHICLE BUT THE 10-15% OF JEEP OWNERS THAT HAVE EXPERIENCED THIS MODE OF FAILURE.
NHTSA complaint #10966510 — an unverified report by a vehicle owner.
SUSPENSION
VEHICLE VIBRATES PAST 65 MPG... DEFECTIVE LOWER CONTROL ARMS AND BUSHING...
NHTSA complaint #10839740 — an unverified report by a vehicle owner.
SUSPENSION
1. NONE OF THE CONTROLS ON THE STEERING WHEEL WORK. I CANNOT USE THE CONTROLS TO CHANGE CHANNELS ON MY RADIO OR INCREASE / LOWER THE VOLUME. I CANNOT USE THE TELEPHONE HANDS FREE CONTROLS WHEN TRYING TO MAKE A PHONE CALL... 2. ALL OF THE INTERIOR LIGHTS INSIDE THE VEHICLE STOPPED WORKING. REGARDLESS OF WHAT CAR DOOR IS OPENED 3. LIGHT CAME ON SAYING TRACTION CONTROL WAS OFF. THE LIGHT WAS A PICTURE OF A CAR WITH TWO SQUIGGLY LINES BEHIND IT. I TRIED PRESSING THE TRACTION CONTROL BUTTON ON THE DASH BOARD PANEL ALONGSIDE THE STEERING WHEEL HEATER BUTTON. BUT IT WOULD NOT WORK. 4. MY WINDSHIELD WIPERS WILL NOT TURN OFF (HAVE TO REMOVE THE FUSE IN ORDER TO STOP THE WIPERS). I TRIED SQUIRTING THE WINDSHIELD WASHER FLUID --- BUT IT WILL NOT WORK. MY REAR WINDOW WIPER WILL NOT TURN ON.... EVEN THOUGH I TRIED TO TURN IT ON SEVERAL TIMES. 5. I HAVE NO TURN SIGNALS. THEY WOULD NOT COME ON NO MATTER HOW MANY TIMES I FLIPPED THE LEVER UP OR DOWN. MAJOR SAFETY ISSUE 6. MY HORN DOES NOT WORK - MAJOR SAFETY ISSUE 7. MY HEADLIGHTS WILL NOT GO TO HIGH BEAM EVEN THOUGH THE DIAL IS SET TO AUTO. NOT TO MENTION MY WINDSHIELD WAS DEFECTIVE AND HAD TO BE REPLACED (LEAKS LOTS OF WATER WHEN RAINING) REPLACED --- STEERING CONTROL MODULE (PART # 1HE80HL9AF) - ACCORDING TO NORTHWEST JEEP IN BEAVERTON OREGON THAT WAS THE ISSUE -NOT DID NOT FIX A SINGLE ISSUE TOTALLY INTEGRATED POWER MODULE (PART # 68244852AA) - ACCORDING TO OTHER COMPLAINTS, THIS PART ALSO NEEDS REPLACED (SEEMS THAT PART OF TH TIPM WAS REPLACED - THE WHOLE UNIT SHOULD HAVE BEEN REPLACED.) WE ARE EXTREMELY UPSET AND DISPLEASED WITH CHRYSLER.... FOR THE POOR QUALITY OF THE PARTS THEY USED WHEN BUILDING MY 2011 JEEP GRAND CHEROKEE OVERLAND. WE BOUGHT THIS 2011 JEEP GRAND CHEROKEE OVERLAND IN JUNE 2015 AND FOR BEING 4 YEARS OLD, IT SHOULD NOT BEING HAVING ALL THESE PROBLEMS!!!
NHTSA complaint #10821343 — an unverified report by a vehicle owner.
SUSPENSION
WHILE DRIVING THROUGH A PARKING LOT LEFT FRONT SPINDLE BROKE CAUSING ME TO HIT A WALL. MY SPEED WAS UNDER 4MPH.THIS BREAK RESULTED IN THE BENDING OF LF FRONT STRUT,LF OUTTER TIE ROD ALONG WITH OTHER PROBLEMS. IF BREAK HAD OCCURED AT HIGHWAY SPEED WOULD HAVE BEEN MUCH WORSE.
NHTSA complaint #10820765 — an unverified report by a vehicle owner.
SUSPENSION
I WAS INVOLVED IN AN ACCIDENT AND MY 2011 JGC WOULD NOT STOP WHILE HITTING THE BRAKE,IT SPEED UP AFTER IMPACT. I AM SURE I WAS HITTING THE BRAKE. I WAS ON THE HIGHWAY AT IMPACT BUT LEFT THE ROAD AFTER THE IMPACT INTO A PARKING LOT WHERE IT FINALLY STOPPED.
NHTSA complaint #10807358 — an unverified report by a vehicle owner.
SUSPENSION
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE WAS REPAIRED FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC), BUT THE FAILURE RECURRED. THE CONTACT STATED THAT THE BRAKE LIGHT ILLUMINATED RANDOMLY. UPON APPLYING THE BRAKE PEDAL, THE VEHICLE VEERED TO THE RIGHT WHICH CAUSED THE SUSPENSION TO BE UNSTABLE. IN ADDITION, THE VENT CONTROL FAILED TO WORK FOR THE HEATER AND AIR CONDITIONER. THE VEHICLE WAS TAKEN TO THE DEALER FOR VARIOUS REPAIRS, BUT THE CONTACT CONTINUED TO EXPERIENCE THE UNSTABLE SUSPENSION. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED NO REMEDY. THE APPROXIMATE FAILURE MILEAGE WAS 19,500.
NHTSA complaint #10767493 — an unverified report by a vehicle owner.