2019 Jeep Grand Cherokee suspension problems

SUSPENSION

The contact owns a 2019 Jeep Grand Cherokee. The contact stated after the dealer had performed the recall repair under NHTSA Campaign Number: 24V838000 (Service Brakes, Hydraulic); the brakes started making an abnormal squealing sound while driving the same day, and it felt like a part underneath the vehicle was separating. There was no warning light illuminated. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 68,408.

NHTSA complaint #11746125 — an unverified report by a vehicle owner.

SUSPENSION

The air suspension / Quadra-Lift system on my 2019 Jeep Grand Cherokee Overland with approximately 87,000 miles has failed and is available for inspection upon request. The vehicle is becoming stuck in Off Road 1 ride height and will not reliably return to normal height. When I am able to get it to lower, it raises itself back into Off Road 1 again without command. I also observed that one wheel/corner of the vehicle was sitting higher than the others, indicating the suspension may be uneven or malfunctioning. This creates a serious safety risk because the vehicle height changes unexpectedly and remains in an elevated off-road mode not intended for normal road use. It can affect handling, steering stability, braking, visibility, headlight aim, tire wear, and rollover risk, especially at highway speeds or during emergency maneuvers. Uneven ride height from one side to another further increases the risk of loss of control. Prior to complete failure, symptoms included abnormal vehicle stance and the suspension not responding normally to ride height changes. Warning messages/lights: UNKNOWN at time of filing. The problem has not yet been confirmed by a dealer or independent repair facility, but online research shows many owners reporting similar Quadra-Lift air suspension failures around similar mileage. This appears to be a common premature failure involving air struts, sensors, compressor, or related components. The vehicle has not yet been inspected by the manufacturer, police, or insurance representatives. I am filing this complaint because this suspension defect impacts safe operation of the vehicle and may affect many owners.

NHTSA complaint #11734160 — an unverified report by a vehicle owner.

SUSPENSION

I am filing this complaint against Chrysler (Stellantis N.V.) concerning an unresolved Factory Recall #94B affecting my 2019 Jeep Grand Cherokee. This recall has been active since September 2024, and as of October 31, 2025, no manufacturer-provided repair or remedy is available. As a result, my vehicle has now failed the Pennsylvania State Inspection due to a malfunctioning ABS—a defect directly covered by the factory recall. After the inspection failure, I took the vehicle to an authorized Chrysler/Dodge/Jeep/Ram dealership in Pennsylvania, where I was informed that the necessary parts and repair instructions are still unavailable from the manufacturer, and therefore, the recall repair cannot be completed. I have made two prior attempts to resolve this directly with Chrysler’s Customer Care department: Case #91837321 – Initial recall complaint Case #91655604 – Follow-up complaint regarding delay in remedy availability Despite these efforts, there has been no progress and no communication from Chrysler outlining when or how the repair will be available. This has left me without a drivable vehicle that cannot legally pass state inspection.

NHTSA complaint #11696926 — an unverified report by a vehicle owner.

SUSPENSION

Vehicle reverse camera will stay on while driving. Leak in gasket. Leak in right mount. Radiator issue undiagnosed. Car is available for inspection at anytime as it is currently inoperable and I do not have the thousands of dollars to fix what is wrong with it while it only has 53k miles and licensed repair shop (not dealership as I was told by tech there to get initial issues fixed outside for a lower cost - all repair and service records also available) has advised faulty parts as listed above. Forgive me, I am not a car person so I do not know what exact things, but can provide. Have been on the phone all morning with FCA, manufacturing, and back and forth until this information was received. I have pulled a recall list by VIN and found that some issues with my Jeep are on there; however, apparently my specific VIN is not associated with the recalls listed (can provide report), I am responsible for repairs. Only warning lamp I have received was for a "cylinder 1 misfire" that was diagnosed at Jeep of Fontana in CA, where I was told to take it elsewhere. Now, after having a tuneup last week, I started my Jeep on Sunday and it began smoking. Was told at local shop, Mountain View Tire in Rialto/Fontana, they cannot fix. Please assist!

NHTSA complaint #11690586 — an unverified report by a vehicle owner.

SUSPENSION

Navigation touch screen delamination rendering the user interface that controls many of the car's functions inoperable. Many of the advanced driver assistance systems along with settings for the car's engine, suspension, and steering are controlled through this interface. This is a widespread issue in the WK2 models of Jeep Grand Cherokees. Safe operation of the vehicle is predicated on a functioning touch screen. The car cannot completely be operated safely without this user interface. I reached out to Stellantis with my concerns. Stellantis will not cover the cost of replacing the screen once the car is out of warranty. These cars are unsafe to operate without a functioning touch screen.

NHTSA complaint #11613657 — an unverified report by a vehicle owner.

SUSPENSION

There is something wrong with the front suspension of my 2019 Jeep Grand Cherokee. At highway speeds there is noise and vibration which is felt through the steering wheel and brake pedal. At lower speed, on city streets, you can feel / hear a noise when turning and the steering will pull hard to the left you have to quickly turn to the right to get the car going straight again. There seems to be something loose in the suspension which shifts out of place. I have taken it to the Jeep dealer several times and they say they do not find anything, they will balance and align the suspension but this did not fix the problem . The last time they blamed the tires, which had 55K miles, so I replaced the tires and still have the problem. This is a very dangerous situation, if it occurred in heavy traffic it would could cause the car to lurch into the oncoming lane of traffic and cause a head-on collision.

NHTSA complaint #11606775 — an unverified report by a vehicle owner.

SUSPENSION

Loud creaking sound coming from both front tire areas when driving low speeds and turning the wheel. I took the vehicle to the shop and they could not identify where the creaking noise was coming from. There’s no knocking or shaking in the steering column. It sounds like it’s the shocks/ suspension in both front tires.

NHTSA complaint #11510540 — an unverified report by a vehicle owner.

SUSPENSION

TODAY MAKES THE 3RD TIME IVE HAD MY CAR AT THE DEALERSHIP. 1ST TIME THEY SAID IT BLEW A FUSE. THIS IS AFTER I GOT A MESSAGE THAT MY AIR SUSPENSION NEEDED SERVICING IMMEDIATELY.THAT LASTED OVERNIGHT. TOOK IT BACK THE NEXT DAY. I WAS TOLD IT WAS A FACTORY DEFECT. PAINT OVERSPRAY, LOOSE WIRING. THEY FIXED THAT. IT LASTED A FEW DAYS. THEN AS I WAS ABOUT TO LEAVE TOWN. I GOT THE MESSAGE AGAIN. I WAS TOLD IT WAS OK TO DRIVE. SO I DID..TODAY I TOOK IT BACK IN. NOW THE DEALERSHIP IS TRYING TO GET ME TO TRADE MY CAR. WHICH WILL COST ME MORE MONRY. WE SHOULDNT HAVE TO PAY ANYMORE MONEY OUT OF POCKET..AND OUR PYTS WILL GO UP. THIS MESSAGE HAPPENS AS CAR IS MOVING. ITS SUPPOSED TO BE RAISING UP.

NHTSA complaint #11244490 — an unverified report by a vehicle owner.