FaultScore

2002 Jeep Grand Cherokee suspension problems

19 of the 1,771 complaints about the 2002 Jeep Grand Cherokee are about the suspension — 1% of everything reported for this model year. Half of the failures with a mileage on record happened before 58,510 miles.

A

19

Complaints

0

Crashes

0

Fires

0

Injuries

Exactly what failed

Suspension 13 68.4%
Shock Absorber 3 15.8%
Shock Absorber 2 10.5%
Upper Ball Joint 1 5.3%

Suspension across every Jeep Grand Cherokee year

1993 40 5.5%
1994 35 4.8%
1995 20 2.7%
1996 55 7.5%
1997 48 6.6%
1998 33 4.5%
1999 79 10.8%
2000 35 4.8%
2001 24 3.3%
2002 19 2.6%
2003 14 1.9%
2004 22 3.0%
2005 23 3.2%
2007 10 1.4%
2011 37 5.1%
2012 32 4.4%
2014 51 7.0%
2015 18 2.5%
2018 16 2.2%
2019 11 1.5%
2021 30 4.1%
2022 19 2.6%
2023 58 8.0%

What owners said

Filed with NHTSA, in their own words.

Scotland, AR

SUSPENSION

Taillight on back passenger side won't work, steering has been bad since I had, steering linkage and suspension failing, emergency brake doesn't work, cruise control won't work, oil pressure always reads high, airbag light stays on n seatbelt light stays on if I don't turn key on n let sit for an few seconds before starting jeep, gas pedal sticks , power steering fluid is leaking bad, steering linkage close to breaking heard noise so I pulled over. Also shocks bad, when hit an small bump it sounds like whole front end breaks

NHTSA complaint #11528596 — an unverified report by a vehicle owner.

Farmville, VA

SUSPENSION

THE DRIVER SIDE SEAT HEATER GETS SO HOT OR FEELS LIKE IT'S BURNING MY LEGS.. I CAN ONLY USE IT ON LOW TO PREVENT BURNS.. THE PASSENGER SIDE DOES NOT WORK AT ALL. (RECALL #09V117000) IF THE PASSENGER SIDE DOOR IS OPEN, I CANNOT LOCK THE DOORS, OR PUT THE WINDOWS UP UNTIL IT IS SHUT. (RECALL #01V288000) .. PERIODICALLY WHEN I START THE JEEP THE AIR BAG LIGHT WILL STAY ON.. I HAVE TO PULL OVER, TURN THE VEHICLE OFF, AND REPEAT THE PROCESS UNTIL IT GOES BACK OFF. (RECALL #12V527000)

NHTSA complaint #11076185 — an unverified report by a vehicle owner.

at 120,000 miles Green BAY, WI

SUSPENSION

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE SHOOK PROFUSELY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE ALL FOUR BALL JOINTS, FRONT STEERING GEAR, ALL FOUR SHOCKS, ALL FOUR TIRES, AND BOTH REAR CONTROL ARMS WAS REPLACED. EVEN AFTER THE REPAIRS, THE CONTACT WAS STILL EXPERIENCING THE SAME FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 120,000.

NHTSA complaint #10924683 — an unverified report by a vehicle owner.

at 200,000 miles Stafford, VA

SUSPENSION

DEATH WOBBLE IN STEERING SYSTEM AT 40 MPH AND ABOVE.

NHTSA complaint #10895511 — an unverified report by a vehicle owner.

Elco, PA

SUSPENSION

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE TURNING AT A LOW SPEED, AN ABNORMAL SOUND EMITTED FROM THE FRONT OF THE VEHICLE. THE CONTACT DISCOVERED THAT THE FRONT PASSENGER SIDE LOWER BALL JOINT WAS FRACTURED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.

NHTSA complaint #10851853 — an unverified report by a vehicle owner.

at 128,000 miles Oklahoma City, OK

SUSPENSION

DEATH WOBBLE UNABLE TO STEER CONTROL AUTO AT 30MPH AND ABOVE UNABLE TO REPAIR YET W/OVER $1000. SPENT ON ISSUE FRONT END TOO SENSITIVE UNABLE TO DRIVE.

NHTSA complaint #10703764 — an unverified report by a vehicle owner.

at 94,139 miles Painted Post, NY

SUSPENSION

AS I WAS DRIVING DOWN THE HIGHWAY ALL OF A SUDDEN WITHOUT ANY WARNING THE FRONT END OF MY JEEP GRAND CHEROKEE STARTED SHAKING VERY VIOLENTLY. I TOOK MY FOOT OFF THE GAS PEDAL AND TRIED TO SLOWLY APPLY THE BRAKES AND GET THE JEEP OFF THE EDGE OF THE ROAD. IT WAS REALLY HARD TO CONTROL THE CAR BUT I DID MANAGE TO GET IT OFF THE ROAD. I DROVE BACK HOME ON THE EDGE OF THE ROAD GOING ABOUT 30 MPH WITH MY FLASHERS ON. I TOOK MY JEEP TO MY MECHANIC WHO REPLACED THE STABILIZER BAR BUT IT WASN'T LONG BEFORE IT HAPPENED AGAIN. I HAVE HAD SEVERAL PARTS REPLACED ON MY FRONT END BUT IT STILL CONTINUES TO HAPPEN. I AM REALLY SCARED TO DRIVE ON A HIGHWAY GOING 55 MPH ANYMORE AND DON'T DO IT UNLESS I REALLY HAVE TO.

NHTSA complaint #10694887 — an unverified report by a vehicle owner.

at 162,000 miles Cmch, NJ

SUSPENSION

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE SERVICING HIS VEHICLE, HE NOTICED THAT THE FRONT COIL SPRING WAS SEVERELY CORRODED AND FRACTURED. THE DEALER STATED THAT THE COIL SPRING PERCH WAS WELDED TO THE AXLE AS A RESULT THE ENTIRE AXLE ASSEMBLY NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 162,000.

NHTSA complaint #10596653 — an unverified report by a vehicle owner.

at 130,000 miles Garland, TX

SUSPENSION

DRIVING HIGHWAY SPEEDS, 65 MPH, HIT A SMALL BUMP ON THE ROAD AND THE STEERING WHEEL BEGAN TO SHAKE VIOLENTLY. I PURCHASED THE VEHICLE NEW IN EARLY 2002 AND THIS WAS THE FIRST INCIDENT. SINCE THEN THIS HAS HAPPENED SEVERAL MORE TIME. SUSPECT A WORN STEERING DAMPER.

NHTSA complaint #10532542 — an unverified report by a vehicle owner.

at 42,282 miles Pensacola, FL

SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT

I HAVE A 2002 JEEP GRAND CHEROKEE WHICH HAD AN EXCESSIVE PULL TO THE RIGHT. I TOOK IT TO A CHRYSLER DEALERSHIP TO HAVE AN ALIGNMENT DONE. I WAS TOLD BY THE DEALERSHIP THAT AN ALIGNMENT COULD NOT BE DONE AS PER TECH. BULLETIN #02-006-04. THAT SOME VEHICLES MAY HAVE A DRIFT TO THE RIGHT AND CAN ONLY BE CORRECTED BY REPLACING THE MANUFACTURES FRONT UPPER BALL JOINTS WITH OFF-SET BALL JOINTS. I WAS ALSO TOLD SINCE THE VEHICLE WAS UNDER THE MANUFACTURES WARRANTY, THEY WOULD NOT COVER IT, IT WOULD COST ME APPROX. $1200.00 TO REPLACE THEIR MISTAKE. IF THE VEHICLE PULLS TO THE RIGHT, IT TO ME IS A SAFETY ISSUE, WHICH SHOULD BE A RECALL. *JJB

NHTSA complaint #10173679 — an unverified report by a vehicle owner.

at 58,510 miles Orlando, FL

SUSPENSION:REAR:SHOCK ABSORBER

THE COOLING FAN BLADE JUST BROKE WHILE STOPPED AT A LIGHT. IT MADE THE CAR THUMP I THOUGHT SOMEONE HIT US BUT THE FAN BLADES BROKE THE FAN SHRODE AND PUT DENTS ALL IN THE RADIATOR AND BROKE THE FAN GUARD. THIS VECHILE HAS HAD MANY OF THE SAME PROBLEMS DUE TO THE ELECTRICAL SYSTEM. WE LEASE THE JEEP AND HAVE PUT $$$ IN IT BECAUSE THEY WOULD NOT TAKE IT BACK AS A LEMON WITH IN THE 2 YEARS. I STILL HEAR A BEEP COMING FROM UNDER THE DASH THAT JEEP NEVER FOUND THE PROBLEM OR FIXED IT. I JUST HAD THE FAN RELAY CHANGED BECAUSE IT WENT OUT. WITH IN THE FIRST 2 YEARS I HAD IT IN THE SHOP FOR A VARIETY OF ELECTRICAL PROBLEMS I HAVE ALL THE PAPER WORK. I AM AFRAID THE JEEP WILL CATCH ON FIRE OR CAUSE AN ACCIDENT. I'VE ALSO CHECKED MANY OTHER THINGS THAT WERE ISSUES WITH THE JEEP. LEAKING SHOCKS AND TRANSMISSION PAN AND EMISSIONS IS NOW LEAKING. THE CHECK ENGINE LIGHT STAYS ON AND EVERY TIME I GET IT CHECKED IT'S A DIFFERENT PROBLEM. I'M OUT OF MY WARRANTY NOW BUT THERE HAVE BEEN SO MANY DIFFERENT THINGS WRONG. THE DEALER REPLACED 2 OF 4 LEAKING SHOCKS THEY LEFT THE TRANSMISSION PAN LOOSE WHEN THEY REPLACED A PART IN THE TRANSMISSION. THIS JEEP IS UNSAFE FOR THE ROAD IT HAS LOST POWER IN THE PAST WHILE TRAVELING SO THEY REPLACED THE BATTERY TWICE WITH IN A MONTH.

NHTSA complaint #10125568 — an unverified report by a vehicle owner.

at 58,510 miles Orlando, FL

SUSPENSION:FRONT:SHOCK ABSORBER

THE COOLING FAN BLADE JUST BROKE WHILE STOPPED AT A LIGHT. IT MADE THE CAR THUMP I THOUGHT SOMEONE HIT US BUT THE FAN BLADES BROKE THE FAN SHRODE AND PUT DENTS ALL IN THE RADIATOR AND BROKE THE FAN GUARD. THIS VECHILE HAS HAD MANY OF THE SAME PROBLEMS DUE TO THE ELECTRICAL SYSTEM. WE LEASE THE JEEP AND HAVE PUT $$$ IN IT BECAUSE THEY WOULD NOT TAKE IT BACK AS A LEMON WITH IN THE 2 YEARS. I STILL HEAR A BEEP COMING FROM UNDER THE DASH THAT JEEP NEVER FOUND THE PROBLEM OR FIXED IT. I JUST HAD THE FAN RELAY CHANGED BECAUSE IT WENT OUT. WITH IN THE FIRST 2 YEARS I HAD IT IN THE SHOP FOR A VARIETY OF ELECTRICAL PROBLEMS I HAVE ALL THE PAPER WORK. I AM AFRAID THE JEEP WILL CATCH ON FIRE OR CAUSE AN ACCIDENT. I'VE ALSO CHECKED MANY OTHER THINGS THAT WERE ISSUES WITH THE JEEP. LEAKING SHOCKS AND TRANSMISSION PAN AND EMISSIONS IS NOW LEAKING. THE CHECK ENGINE LIGHT STAYS ON AND EVERY TIME I GET IT CHECKED IT'S A DIFFERENT PROBLEM. I'M OUT OF MY WARRANTY NOW BUT THERE HAVE BEEN SO MANY DIFFERENT THINGS WRONG. THE DEALER REPLACED 2 OF 4 LEAKING SHOCKS THEY LEFT THE TRANSMISSION PAN LOOSE WHEN THEY REPLACED A PART IN THE TRANSMISSION. THIS JEEP IS UNSAFE FOR THE ROAD IT HAS LOST POWER IN THE PAST WHILE TRAVELING SO THEY REPLACED THE BATTERY TWICE WITH IN A MONTH.

NHTSA complaint #10125568 — an unverified report by a vehicle owner.

at 25,902 miles Orlando, FL

SUSPENSION:REAR:SHOCK ABSORBER

ELECTRICAL PROBLEMS, CHECK ENGINE LIGHT, BEEP UNDER DASH, DOME LIGHTS COMING ON, RADIO GOES OFF, ALL DASH LIGHTS(ABS, BRAKE,ETC.). TRANSMISSION PROBLEMS 3 TIMES IN SHOP FOR SLIPPING AND LEAKING SEALS. LEAKING AT PAN, OUTPUT SEAL AND, DRIVE TRAIN THEY CHANGED SEALS AND 1 MONTH LATER OUTPUT SEAL WAS LEAKING AGAIN. GOVERN ASSEMBLY WAS REPLACED 8/3/03 ALONG WITH SOLENOID, TRANSDUCE. FAULTY BATTERIES. SHOCKS ALL LEAKING BUT THEY REPLACED 1 FRONT 1 BACK.

NHTSA complaint #10064540 — an unverified report by a vehicle owner.

at 25,902 miles Orlando, FL

SUSPENSION:FRONT:SHOCK ABSORBER

ELECTRICAL PROBLEMS, CHECK ENGINE LIGHT, BEEP UNDER DASH, DOME LIGHTS COMING ON, RADIO GOES OFF, ALL DASH LIGHTS(ABS, BRAKE,ETC.). TRANSMISSION PROBLEMS 3 TIMES IN SHOP FOR SLIPPING AND LEAKING SEALS. LEAKING AT PAN, OUTPUT SEAL AND, DRIVE TRAIN THEY CHANGED SEALS AND 1 MONTH LATER OUTPUT SEAL WAS LEAKING AGAIN. GOVERN ASSEMBLY WAS REPLACED 8/3/03 ALONG WITH SOLENOID, TRANSDUCE. FAULTY BATTERIES. SHOCKS ALL LEAKING BUT THEY REPLACED 1 FRONT 1 BACK.

NHTSA complaint #10064540 — an unverified report by a vehicle owner.

at 768 miles West Sacramento, CA

SUSPENSION

JEEP PULLS TO THE RIGHT. TOOK IT TO TWO DIFFERENT DEALLERS. CLAIM NOTHING IS WRONG.

NHTSA complaint #10061969 — an unverified report by a vehicle owner.

Long Beach, CA

SUSPENSION:REAR:SHOCK ABSORBER

WHILE TRAVELING ON THE HIGHWAY AND WITHOUT PRIOR WARNING SHOCK ABSORBER WERE LEAKING FLUID.

NHTSA complaint #10026978 — an unverified report by a vehicle owner.

Sausalito, CA

SUSPENSION

CONSUMER STATES THERE IS A LOUD KNOCKING NOISE COMING FROM THE STEERING WHEEL AREA. CAUSE IS UNKNOWN.

NHTSA complaint #10027007 — an unverified report by a vehicle owner.

Port Saint Lucie, FL

SUSPENSION

WHILE DRIVING VEHICLE TENDS TO WANDER ALL OVER THE ROAD EXCESSIVELY, ESPECIALLY IF HIT BY A CROSSWIND OR PASSED BY A TRACTOR TRAILER. IT IS VERY HARD FOR CONSUMER TO MAINTAIN LANE. THE TIRES HAVE BEEN REPLACED AND THE ALIGNMENT HAS BEEN CHECKED. DEALER CANNOT DIAGNOSE CAUSE OF PROBLEM.

NHTSA complaint #10024442 — an unverified report by a vehicle owner.

at 2,000 miles Mount Vernon, WA

SUSPENSION

PURCHASED NOVEMBER 2001, HAD TWO RECALLS FOR FUEL SYSTEM WITHIN TWO MONTHS, DEALER TOLD ME THERE WAS PREVIOUS RECALL FIXED BEFORE I PURCHASED. ENGINE SAFETY WARNING LIGHT HAS COME ON AND STAYED ON SEVERAL DAYS ON SEVEN (7) SEPARATE OCCASIONS. DEALER CLAIMS NOT TO WORRY CANNOT FIGURE OUT WHY. PLUS SEAT HEATER WENT OUT AND HAD TO BE REPLACED, INTERIOR HEATER STOPPED WORKING EXCEPT DEFROST. I BELIEVE THEY ARE ALL RELATED AND IS WHY THE ENGINE SAFETY WARNING LIGHT KEEPS COMING ON. ALSO TO NOTE--VEHICLE SWAYS BACK AND FORTH OVER SMALL BUMPS, LIKE RIDING A SMALL BOAT IN ROUGH WATER. *NLM

NHTSA complaint #10013819 — an unverified report by a vehicle owner.

Other 2002 Jeep Grand Cherokee problems

← Full 2002 Jeep Grand Cherokee report