Franklin, TN
AIR BAGS
Active head restraint on driver seat deployed today for no reason. No collision, just deployed on its own.
NHTSA complaint #11753147 — an unverified report by a vehicle owner.
2014 Jeep Grand Cherokee airbag problems
209 of the 3,401 complaints about the 2014 Jeep Grand Cherokee are about the airbag system — 6% of everything reported for this model year. Half of the failures with a mileage on record happened before 51,978 miles.
209
Complaints
22
Crashes
0
Fires
23
Injuries
Exactly what failed
AIR Bags
209
100.0%
Airbags across every Jeep Grand Cherokee year
1993
25
1.1%
1994
38
1.7%
1995
30
1.3%
1996
34
1.5%
1997
36
1.6%
1998
36
1.6%
1999
84
3.7%
2000
60
2.7%
2001
26
1.2%
2002
488
21.7%
2003
257
11.4%
2004
328
14.6%
2005
95
4.2%
2006
61
2.7%
2007
29
1.3%
2008
40
1.8%
2009
12
0.5%
2010
10
0.4%
2011
60
2.7%
2012
43
1.9%
2013
33
1.5%
2014
209
9.3%
2015
103
4.6%
2016
11
0.5%
2017
15
0.7%
2018
23
1.0%
2019
19
0.8%
2020
17
0.8%
2021
18
0.8%
2023
10
0.4%
What owners said
Filed with NHTSA, in their own words.
Belvidere, IL
Crash
AIR BAGS
Airbags failed to deploy in head-on collision at between 40-50 mph.
NHTSA complaint #11746433 — an unverified report by a vehicle owner.
St. George, UT
Crash
1 injured
AIR BAGS
Drivers airbag did not deploy in car accident that included substantial front and back end damage to vehicle. This vehicle was purchased used, and from a used car dealership just months prior to accident. Buyer had vehicle further inspected by a neutral third party to ensure safety. The side impact airbags deployed on impact. Head injuries were sustained when drivers head hit the sun visor then the windshield. There are pictures of the vehicle after the accident. The vehicle is currently in possession of the insurance company in another state. There was no indication that the airbag was defective prior to the accident.
NHTSA complaint #11724129 — an unverified report by a vehicle owner.
Stanton, KY
AIR BAGS
The air bag light on the dash came on . Not sure what to do
NHTSA complaint #11717868 — an unverified report by a vehicle owner.
Phoenix, AZ
1 injured
AIR BAGS
Driver side Headrest Airbag Yes vehicle is available for inspection. No accident Yes injury The driver side headrest airbag deployed while driving without an accident happening. I suffered whiplash and headaches after the incident that happened on January 18th, 2026. The headrest airbag deploying could have caused an accident but lucky for me I was able to pull my vehicle over safely. There is a possibility of going to the doctors if neck pain and headaches continue. I will be taking it to the dealership on Tuesday January 20th, 2026 to find out what caused the airbag to deploy. It has not been inspected yet but will be tomorrow January 20th, 2026. No warning lights came on before or during the airbag deploying.
NHTSA complaint #11711983 — an unverified report by a vehicle owner.
Burleson, TX
1 injured
AIR BAGS
I was stopped in traffic at approximately 16:00 on Tuesday 5/27/2025. All of the sudden the drivers side headrest deployed with force, hitting me in the back of my head and pushing my head and neck forward. Since the incident I am experiencing pain in my neck.
NHTSA complaint #11663317 — an unverified report by a vehicle owner.
Charlotte, NC
AIR BAGS
The active headrest restraint system deployed without being in a crash or hitting a bump for that matter. The vehicle was sitting stationary when it deployed. This could be a major safety issue as I have had a history of concussions and if this were to have deployed while I was driving, the consequences could have been severe. I see that they expanded a 10 year warranty for this, but it deployed a couple of months after that 10 year warranty expired. This should be covered for lifetime as it is a malfunctioning safety component that could seriously injure someone or render them incapacitated at highway speeds. All of this is due to a plastic clip failing that holds a metal pin.
NHTSA complaint #11611328 — an unverified report by a vehicle owner.
Greensboro, GA
AIR BAGS
The headrest on the drivers seat came apart. We have been unable to get it back together. Car was at rest in a parking lot and very luckily was not being driven at the time. This would be extremely dangerous if the car was being driven when this happened
NHTSA complaint #11610936 — an unverified report by a vehicle owner.
Dumas, TX
AIR BAGS
-The passenger seat head rest popped open (exploded - it was super loud) when in the process of backing up out of my driveway. - The safety of everyone in the car was put at risk. My husband was in the seat and was hit in the back of the head. My son, his wife and their 2 month old daughter was in the back seat. - The problem has not been reproduced or confirmed by anyone. It just happend last night. - It has not been inspected yet either. - There was no indication of any issue with the head rest. There was no collision or problem prior to the rest rest popping open (or exploding, seriously).
NHTSA complaint #11606715 — an unverified report by a vehicle owner.
Saginaw, MI
AIR BAGS
Vehicle was parked in my front yard and sometimes between the hours of 830am and 3pm the driver side headrest activated (popped). No warning lights before or after it activated. Issue could have caused an accident and possibly caused injury to myself or my children had I been driving when system activated. Vehicle is available for inspection Issue is a known problem as a simple Google search would show
NHTSA complaint #11591594 — an unverified report by a vehicle owner.
Gilbert, SC
AIR BAGS
Passenger seat, headrest deployed, spontaneously going down the road.
NHTSA complaint #11591258 — an unverified report by a vehicle owner.
Gibbsboro, NJ
AIR BAGS
Unknown--I wonder if the air bag will still work like this. The cover seems to be shrinking/glue not holding. Pictures attached.
NHTSA complaint #11588809 — an unverified report by a vehicle owner.
Chickasha, OK
AIR BAGS
I was travelling down the road at approximately 30 mph and my the active headrest on the passenger side randomly deployed. This caused an extremely loud noise that sounded like an explosion. This caused me to swerve and slam on the brakes. It was unclear, at the time, what was happening. This has now caused extreme anxiety that it will happen on the driver side, while I am driving, and cause bodily harm or cause me to wreck, which could be potentially fatal. It appears that the clips that were holding it on just broke, or gave out, causing the deployment. After researching this I have found that this is a well known problem with this vehicle and has caused injury to others. When looking up my VIN number it says there are no recalls. It appears as though this is an expensive fix, which should be covered in full because it was a known default that Jeep continued to manufacture in the same way. I am not having to drive Leaning forward, because of fear of injuries if the drivers side does the same. And passengers have to ride with a deployed headrest that will not provide the protection it was supposed to provide in the event of a wreck, and that could cause additional harm because of it already being deployed.
NHTSA complaint #11585682 — an unverified report by a vehicle owner.
Ocala, FL
AIR BAGS
AIR BAG EXPLODED WHILE DRIVING DESTROYING THE NAV, CRUISE CONTROL AND ELECTRONICS
NHTSA complaint #11570267 — an unverified report by a vehicle owner.
Springfield Gardens, NY
Crash
1 injured
AIR BAGS
I have Grand Cherokee SRT 2014 I am from Saudi Arabia. I was driving my vehicle in the right lane at a speed of 40 miles. There was a vehicle in the second lane that swerved onto my vehicle and forced me to crash into a light pole. The airbags did not deploy as the vehicle stopped due to the impact and not the brakes. I was hit while driving, and because I was wearing the seat belt, my rib cage muscles and other injuries were torn. Please investigate and help me. I have never got any fault in regard air bags even after the access ther is no fault light .
NHTSA complaint #11560826 — an unverified report by a vehicle owner.
Ocala, FL
AIR BAGS
airbag exploded while driving cancelling the navigation and seat memory jeep refuses to replace the radio which was destroyed by the air bag failure AND BRING THE VEHICLE BACK TO PRE AIRBAG EXPLOSION
NHTSA complaint #11551857 — an unverified report by a vehicle owner.
Fort Worth, TX
AIR BAGS
Driver side head rest air bag deployed completely on its own while I was sitting at a red light. It slammed forward with such great force hitting me in the back of my head and caused a horrible headache. It is available for inspection. My safety is at risk everytime I get in my car due to the fact it is a safety feature put in place by Jeep to prevent whiplash or any type of head or neck injury. It has been confirmed by a Certified Jeep dealership that it is fact a safety feature that is now inoperable. There was no warning lights prior to and at this time no lights or messages have appeared.
NHTSA complaint #11541572 — an unverified report by a vehicle owner.
Laconia, NH
AIR BAGS
The Active head restraint on the passenger side deployed. The vehicle was brought to the dealer and confirmed the restraint had deployed. If this happened on the driver's side I could have had an accident. As it was it scared me and I swerved. There was no warning! I know there was an extended warranty issued but it has expired and the problem still exists regardless!
NHTSA complaint #11540715 — an unverified report by a vehicle owner.
Toa Baja, PR
AIR BAGS
I was driving with no passenger abord and the head rest on the passenger side busted open without any cause, and I did not have any accident. Now it remains open and won't close. I was very frighten and I am scared that the same problem will happen on the drivers side, and I am very concern the airbags will active on its own. No police report was done but I have an appointment on July 7, 2023, with the dealership where I purchase the unit. This is something that needs to be addressed as a recall for safety purpose.
NHTSA complaint #11527298 — an unverified report by a vehicle owner.
North Chesterfield, VA
AIR BAGS
The passenger side headrest popped out violently by itself. Was driving up the interstate when the headrest randomly popped out. The headrest is unable to be reset. This could have been a very dangerous issue had someone been sitting in the passenger seat when the active headrest system deployed.
NHTSA complaint #11491995 — an unverified report by a vehicle owner.
Shutesbury, MA
AIR BAGS
While driving normally, the passenger headrest violently shot open. Plastic clips which once held a metal rod inside the headrest can be seen stressed and broken, causing the active head restraint (AHR) systems to deploy. Several independent websites and forums show this is a known issue but there has not been a recall. There were no warning signs of an issue until this point.
NHTSA complaint #11491502 — an unverified report by a vehicle owner.
Seminole, FL
1 injured
AIR BAGS
The head rest deployed into the back of my head while driving through an intersection. No collision. No bumps. No contact. Smooth driving and then it deployed. It’s a hard and shocking deployment that hits you in the back of the head very aggressively causing my head jolt forward from the impact.
NHTSA complaint #11481525 — an unverified report by a vehicle owner.
Circleville, OH
1 injured
AIR BAGS
While traveling on vacation, we pulled over at a gas station (thankfully I was not driving, for I believe I would have been in an accident). While sitting at the gas station, my drivers side Active Headrest Restraint deployed suddenly and struck me in the back of the head. I was leaning forward a bit and didn't receive the full blow, but it did cause me neck pain, a headache, and my left eye was throbbing.
NHTSA complaint #11474656 — an unverified report by a vehicle owner.
Jamul, CA
AIR BAGS
While driving on a city street the driver side headrest deployed without cause and struck me in the back of the head.
NHTSA complaint #11462765 — an unverified report by a vehicle owner.
Von Ormy, TX
Crash
AIR BAGS
Service shifter Transfer case Radio malfunction Gear Shifter Shifter got stuck in park i had to forcefully pull the shifter to get it to go into drive. Monday Feb 14, 2022 approximately around 9:00pm I drove my 2014 Jeep Grand Cherokee to the gas station. I pull up at the gas pumps and pit the shifter to park, I exit the vechile and lock the doors, go inside the store to pay for my purchase and as im walking out I look and my jeep was gone. So I look around and I see it across the highway in a ditch. So I take off Running to my vechile and get in the vechile to try and reverse it but its automactilly goes right back into park. So I get out and look at the damage because there is a guard rail cables. My car has front end damage because it was stuck under the cables. Made a police report. I called the dealership where I am leasing the vechile from and they do not wanna help me. I've had nothing put problems with this vechile since I got it. This really needs to be looked into. What if my babies were in the car. Thankfully there was no oncoming traffic at that time. Becauae its a busy highway. I also have video footage of the incident from that night.
NHTSA complaint #11452773 — an unverified report by a vehicle owner.
Oxford, NC
Crash
1 injured
AIR BAGS
I was in a collision that impacted mostly the driver side of the vehicle and the front air bag did not deploy, only the side curtains.
NHTSA complaint #11446351 — an unverified report by a vehicle owner.
Houston, TX
AIR BAGS
PASSENGER HEAD RESTRAINT HEADREST DEPLOYS WITHOUT COLLISION. WHILE PARKED IN DRIVEWAY OVERNIGHT, (POPPED OPEN AND FORWARD). DEALERSHIP FOUND NO FAULTS
NHTSA complaint #11442449 — an unverified report by a vehicle owner.
Kyle, TX
AIR BAGS
My vehicle has the very well known problem for delamination of the dashboard. My airbag light has flickered on the dash a few times and dealership says that this is a big safety concern. It looks like it may be putting tension on the passenger side airbag creating risk of early deployment or failure to deploy in an accident. It already cracked my defroster vent.
NHTSA complaint #11438702 — an unverified report by a vehicle owner.
Sullivan, IN
AIR BAGS
My Passenger side headrest broke while sitting in the jeep. No one even touched it. Air bag did not deploy yet.
NHTSA complaint #11437645 — an unverified report by a vehicle owner.
at 157,499 miles
Hillsboro, OH
Crash
AIR BAGS
Our son, 18 years old, driving our 2014 Jeep Cherokee Limited had a rollover accident and ZERO air bags deployed. The State Patrol, Tow personal and owner of the tow yard is questioning why the air bags did not deploy. This accident was at 1030ish on 9/17/2021. The car rolled over and landed on its top. The vehicle is a total loss. Our auto insurance is involved in this loss. Open claim. I called Jeep Customer Support and they have a case open on this. I feel lost over this issue. Why did the air bags not deploy? Please help me find answers. Our son busted the side door out and was able to exit the vehicle. I have pictures ect if needed. I am not 100% of the miles .. I know over the 100,000. Please rush this issue due to total loss of vehicle. Auto Owners Insurance Claim # [XXX] Crash Report # [XXXX] Ross County Ohio Ohio State Patrol Jeep Case # [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
NHTSA complaint #11433857 — an unverified report by a vehicle owner.