328 of the
1,572 complaints about the 2004 Jeep Grand Cherokee are about the
airbag system — 21% of everything
reported for this model year.
Half of the failures with a mileage on record happened before
116,000 miles.
I scheduled a recall appointment for my Jeep Grand Cherokee. The dealer confirmed that the appointment was scheduled and that the necessary recall part had been ordered. However, when I arrived, my vehicle was parked and no work was started. I was not given an estimated repair time, and after waiting for 3 hours, no progress had been made. This recall is mandatory, and the dealer failed to complete it. I am reporting this as a safety issue and request that the matter be investigated.
NHTSA complaint #11687482 — an unverified report by a vehicle owner.
Coulterville, CACrash1 injured
AIR BAGS
On 10/21/21 myself and my child (rear passenger in booster safety seat) were in a solo vehicle accident that resulted in our vehicle hitting an embankment before rolling 3x landing on the wheels again in the right position on the same side of vehicle we originally had impact. We were less than 1 mile from our home, headed to school, there was no unsafe conditions, and I don't have any memory of the morning or accident due to severe injury and brain injury, but there's no reason or logical reason for me to be driving in the manner or at the speeds that I was. I passed a car in front of me on a very rural road right as we came upon the almost figure 8 curves on a road I drive everyday. The people I passed and many witnesses including my small child stated that I was gaining more speed as we came to the sharp curves, I crashed at approximately 65-70mph on a 30mph road, there were no brake marks or any sign of an attempt to slow down on my part, but I have too wonder because I am not sure anything that would have made me want to drive that recklessly, especially when I had my child in the vehicle. My child was asked what was happening before we wrecked and she said she heard a pop sound? And I said "oh [XXX]", that was the last thing that happened. We rolled 3x with not one airbag deploying, and the way that the jeep is caved in, I am very much interested in this model being looked over for structural flaws, pictures will be provided. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
NHTSA complaint #11442710 — an unverified report by a vehicle owner.
at 242,000 milesSAN Jose, CACrash1 injured
AIR BAGS
I WAS DRIVING ON THE HIGHWAY AND HIT ANOTHER CAR THAT WAS STATIONARY ON THE SIDE OF THE ROAD. I HAD IMPACT ON THE RIGHT FRONT PASSENGER SIDE OF MY TRUCK, FLIPPING THEIR CAR AS WELL AS MY TRUCK. MY AIRBAGS DID NOT DEPLOY. I HAD NO INDICATION LIGHTS ON MY DASH AND HAD NO KNOWN ELECTRICAL ISSUES. LUCKY THE CAR I HIT WAS UNOCCUPIED AND I RECIEVED A FEW MINOR INJURIES.
NHTSA complaint #11339270 — an unverified report by a vehicle owner.
Somerset, NJCrash1 injured
AIR BAGS
TL* THE CONTACT OWNED A 2004 JEEP GRAND CHEROKEE. THE CONTACT STATED WHILE DRIVING AT AN UNKNOWN SPEED THE VEHICLE INDEPENDENTLY DRIFTED INTO THE RIGHT LANE AND THE CONTACT CORRECT THE VEHICLE DRIVING BACK INTO THE LEFT LANE. THE VEHICLE THEN STARTED TO SWAY IN AND SPUN OUT OF CONTROL COLLIDING WITH THE GUARDRAIL. THE CONTACT STATED THE AIR BAGS FAILED TO DEPLOY. THE CONTACT WAS TRANSPORTED TO THE HOSPITAL BY AMBULANCE AS SHE SUSTAINED WHIPLASH AND BRUISING. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A TOW LOT AND DEEMED A TOTAL LOSS. THE FAILURE MILEAGE WAS UNKNOWN. THE MANUFACTURER NOR LOCAL DEALER WAS NOT NOTIFIED OF THE FAILURE. *DT*JB*DT
NHTSA complaint #11309938 — an unverified report by a vehicle owner.
at 160,000 milesMount Sterling, KY
AIR BAGS
TAKATA RECALL. CLOCK WILL NOT GO OFF AT ANYTIME, SO BATTERY GOES DOWN OVERNIGHT ALL THE TIME. BRAKE AND ABS LIGHTS STAYS ON WHILE DRIVING. IGNITION KEY DOESN'T MATCH DOOR NOR HATCH LOCKS. THE EXHAUST SYSTEM HAS VIBRATION AT TIMES WHEN IN MOTION. WHEN TEST DRIVING THIS VEHICLE I JUST ASSUMED THE VEHICLE HAD BEEN SITTING WITH AN OLDER BATTERY WAS WHY IT NEEDED TO BE JUMPED. THEN AFTER I GOT IT HOME AND IT SAT OVERNIGHT AND I HAD THE SAME PROBLEM; I THOUGHT I'D LEFT SOMETHING TURNED ON. THEN I DISCOVERED THAT THE CLOCK WILL NOT GO OFF. I PURCHASED THIS VEHICLE ON 5/17/2019 AS IS.
NHTSA complaint #11228263 — an unverified report by a vehicle owner.
at 43,000 milesMemphis, TNCrash1 injured
AIR BAGS
TL* THE CONTACT OWNED A 2004 JEEP GRAND CHEROKEE. WHILE DRIVING 30 MPH, THE CONTACT CRASHED THE VEHICLE INTO A POLE. HILLSTOP MOTORS IGNORED 2 IMPORTANT SAFETY RECALLS SINCE 8/25/15. CONSUMER PURCHASED DEFECTIVE VEHICLE ON 03/29/18. THE AIR BAGS DID NOT DEPLOY AND THE SEAT BELT FAILED TO RESTRAIN. THERE WERE NO WARNING INDICATORS ILLUMINATED. A POLICE REPORT WAS FILED AND THERE WERE NO INJURIES. THE MANUFACTURER AND AN UNKNOWN DEALER WERE NOTIFIED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE WAS TOTALED AND TOWED TO A JUNK YARD. THE FAILURE MILEAGE WAS 43,000. *BF CONSUMER STATED SHE SUFFERED PHYSICAL AND PSYCHOLOGICAL INJURIES.
NHTSA complaint #11204503 — an unverified report by a vehicle owner.
at 177,000 milesArchdale, NC1 injured
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 45 MPH, THE FRONT DRIVER AND PASSENGER AIR BAGS DEPLOYED WITHOUT WARNING. THE CONTACT SUSTAINED MINOR BURNS THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS DRIVEN TO THE CONTACT'S RESIDENCE. THE CONTACT CALLED ILDERTON DODGE CHRYSLER JEEP RAM AT (336) 804-8536 (LOCATED AT 701 S MAIN ST, HIGH POINT, NC 27260) AND WAS INFORMED THAT SOMEONE WOULD COME OUT TO INSPECT THE VEHICLE. THE CONTACT STATED THAT NO ONE CAME TO INSPECT THE VEHICLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS). THE FAILURE MILEAGE WAS 177,000. PARTS DISTRIBUTION DISCONNECT. AT THE TIME THIS COMPLAINT WAS FILED ILDERTON HAD NOT COME OUT TO INSPECT THE VEHICLE. AS OF OCTOBER 25TH THERY DID COME AND INSPECT IT. IT WAS THEN RETURNED TO CONTACT. CONTACT HAS YET TO HEAR RESPONSE FROM IDERTON ABOUT THE FINDINGS. UPDATED 12/06/18
NHTSA complaint #11141841 — an unverified report by a vehicle owner.
Little Rock, AR
AIR BAGS
TAKATA RECALL. THE REPLACEMENT PART IS STILL NOT AVAILABLE, ACCORDING TO JEEP, AFTER TWO YEARS.
NHTSA complaint #11130577 — an unverified report by a vehicle owner.
at 185,000 milesMontgomery, NY
AIR BAGS
TAKATA RECALL - HAD MY 2004 JEEP GRAND CHEROKEE IN FOR THE RECALL IN JANUARY 2018. THEY FIXED AIRBAG RECALL AND PROBLEM SEATBELT LIGHT CONSTANTLY BEING ON EVEN WHEN DRIVER IS CORRECTLY SEATBELTED IN- THE LIGHT STAYS ON. NOW, IT IS AUGUST 27, 2018 AND BOTH AIR BAG LIGHT AND SEAT BELT LIGHT ARE BACK ON. ALSO, THE FUEL TANK SKID PLATE IS COMPLETELY RUSTED THROUGH. THIS LEAVES THE GAS TANK FULLY EXPOSED, LEAVING YOU SUSCEPTIBLE TO ANY NUMBER OF POSSIBLE SCENARIOS WHERE THE FUEL TANK COULD IGNITE, ESPECIALLY IF ONE WAS TO BE REAR ENDED BY ANOTHER VEHICLE. IT IS NOT PROTECTED BY "SOLUTION" TO REPLACE THE TOW BAR PACKAGE. I KNOW SERVERAL OTHER PEOPLE WITH THE SAME VEHICLE AND FUEL TANK SKID PLATE RUSTING THROUGH COMPLETELY. THIS COMBINATION OF THE TAKATA AIRBAGS DEPLOYING UNEXPECTEDLY ALONG WITH THE EXPOSED FUEL TANK, & TRULY ENDANGERS THE LIVES OF THE DRIVER, ALL OCCUPANTS AND POTENTIALLY ANYONE ELSE IN THE VICINITY, IF ONE OR BOTH WE'RE TO EXPLODE. POTENTIALLY CAUSED ME LOSE OF LIFE TO THOSE INVOLVED.
NHTSA complaint #11122818 — an unverified report by a vehicle owner.
Slidell, LA
AIR BAGS
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V673000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. LAKESHORE CHRYSLER JEEP DODGE RAM FIAT (330 E HOWZE BEACH RD, SLIDELL, LA 70461, (985) 641-9595) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. **TR THE CONSUMER STATED THE VEHICLE WAS REPAIRED.
NHTSA complaint #11119820 — an unverified report by a vehicle owner.
Scottsdale, AZ
AIR BAGS
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V673000 (AIR BAGS); WHICH INDICATED THAT THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
NHTSA complaint #11111039 — an unverified report by a vehicle owner.
Saint Joseph, MO
AIR BAGS
2004 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO VEHICLE ACCIDENT - AIRBAG AND SEAT BELT DEFECT. *LD
NHTSA complaint #11004492 — an unverified report by a vehicle owner.
at 125,700 milesOakton, VACrash
AIR BAGS
HAD A CAR ACCIDENT FEW DAYS AGO AND THE AIR BAGS DID NOT DEPLOYED AT EITHER SIDE. ALSO, THE STEERING COLUMN IS STACK IN LOWER LEVEL, THE MECHANIC SAID IT IS BROKEN INSIDE, NEEDED TO BE REPLACED.
NHTSA complaint #11047359 — an unverified report by a vehicle owner.
at 204,955 milesTiptonville, TNCrash
AIR BAGS
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. WHILE THE CONTACT'S FRIEND WAS ACCELERATING FROM A STOP SIGN, ANOTHER TRUCK CRASHED INTO THE FRONT SIDE OF THE CONTACT'S VEHICLE. NONE OF THE AIR BAGS DEPLOYED. A POLICE REPORT WAS FILED. THERE WERE NO INJURIES. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V673000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 204,955.
NHTSA complaint #11011951 — an unverified report by a vehicle owner.
EL Paso, TX
AIR BAGS
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V673000 (AIR BAGS) HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO DICK POE CHRYSLER JEEP AT 6501 MONTANA AVE, EL PASO, TX 79925 (915) 778-9331 WHERE THE VEHICLE WAS SCHEDULED TO BE REPAIRED BUT THE DEALER CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. (PARTS DISTRIBUTION DISCONNECT). UPDATED 09/06/17 *BF
NHTSA complaint #11010517 — an unverified report by a vehicle owner.
at 238,000 milesDowagiac, MICrash1 injured
AIR BAGS
TL* THE CONTACT OWNED A 2004 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT 45 MPH, ANOTHER VEHICLE SWERVED INTO HER LANE AND CRASHED INTO HER VEHICLE. THE VEHICLE ROLLED OVER SEVERAL TIMES BEFORE COMING TO A COMPLETE STOP. THE AIR BAG WARNING LIGHT WAS ILLUMINATED PRIOR TO THE CRASH. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V673000 (AIR BAGS) WHICH WAS SCHEDULED TO BE PERFORMED THE WEEK OF THE CRASH. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THE DRIVER SUSTAINED A CONCUSSION. NO MEDICAL ATTENTION WAS REQUIRED. THE VEHICLE WAS TOWED BY THE INSURANCE COMPANY. THE VEHICLE WAS DESTROYED. THE LOCAL DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 238,000. THE VIN WAS MISSING A CHARACTER.
NHTSA complaint #11006154 — an unverified report by a vehicle owner.
Frederic, MI
AIR BAGS
I HAVE CALLED 4 TIMES SCHEER MOTORS IN GRAYLING MICHIGAN NOW NONE AS MATT LAFONTAINE THEY KEEP SAYING THEY WILL RETURN MY CALL 2 WEEKS LATER NOTHING!!! CAN YOU PLEASE HELP ME WITH THIS ?
NHTSA complaint #11000164 — an unverified report by a vehicle owner.
Dalvell, SC
AIR BAGS
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V673000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. SUMTER CHRYSLER DODGE JEEP OF SUMTER, SOUTH CAROLINA WAS MADE AWARE OF THE RECALL AND STATED THAT PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
NHTSA complaint #11000041 — an unverified report by a vehicle owner.
Salem, OR
AIR BAGS
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 15V673000 (AIR BAGS) AND 09V117000 (SEATS). THE PARTS NEEDED FOR THE REPAIR WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED THE DEALER (ROBERSON CHRYSLER IN SALEM OR) AND WAS INFORMED THAT THE PARTS FOR THE REPAIR WERE ON BACKORDER. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.UPDATED 08/29/17*LJ
NHTSA complaint #10995552 — an unverified report by a vehicle owner.
Little Rock, AR
AIR BAGS
TAKATA RECALL IT HAS BEEN ALMOST 1 YEAR SINCE RECALL BUT FIAT CHRYSLER HAS NOT MADE THE PARTS AVAILABLE TO DEALER. I KEEP RECEIVING NOTICES BUT THE REPAIR CANNOT BE MADE UNTIL PARTS ARE SENT TO DEALERS.
NHTSA complaint #10994103 — an unverified report by a vehicle owner.
Troy, ALCrash
AIR BAGS
MY HUSBAND WAS IN AN ACCIDENT ON APRIL 20 2017 AND HE WAS HIT DEAD ON BUT THE AIRBAGS DID NOT DEPLOY. HOWEVER I DID RECEIVE A RECALL FORM AND WHEN I CALLED MY LOCAL JEEP DEALER HE STATED THAT THE ISSUE WAS ALREADY RESOLVED BUT OBVIOUSLY IT WASN'T. HE WAS HIT SO HARD THE ENTIRE STEERING WHEEL SEPARATED FROM THE DASHBOARD. HE WAS HIT ON HIGHWAY 231 TRAVELING TOWARD TROY ALABAMA. ...UPDATED 06/13/17 *BF
NHTSA complaint #10993847 — an unverified report by a vehicle owner.
Diamond, MOCrash1 injured
AIR BAGS
TL* THE CONTACT OWNED A 2004 JEEP GRAND CHEROKEE. WHILE DRIVING 45 MPH, THE CONTACT LOST CONTROL OF THE VEHICLE AND CRASHED INTO A TELEPHONE POLE. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS NOT FILED. THE CONTACT WAS TRANSPORTED BY AMBULANCE TO THE HOSPITAL. THE CONTACT SUSTAINED SEVERE HEAD INJURIES THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS DESTROYED AND TOWED TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V673000 (AIR BAGS). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
NHTSA complaint #10993352 — an unverified report by a vehicle owner.
at 120,000 milesMonticello, ARCrash
AIR BAGS
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE WAS STOLEN. PER THE POLICE, THE DRIVER CRASHED INTO AN ELECTRIC POLE AT AN UNKNOWN SPEED. THE AIR BAGS FAILED TO DEPLOY. THERE WAS AN OPEN RECALL ON THE VEHICLE PER NHTSA CAMPAIGN NUMBER: 15V673000 (AIR BAGS). A POLICE REPORT WAS FILED. IT WAS UNKNOWN IF THERE WERE ANY INJURIES. THE VEHICLE WAS TOWED BACK TO THE HOME OF THE OWNER. THE VEHICLE WAS DAMAGED MORE THAN THE COST OF THE REPAIR. THE CONTACT DID NOT DECIDE TO TOTAL OUT THE VEHICLE AT THE TIME. THE FAILURE MILEAGE WAS APPROXIMATELY 120,000.
NHTSA complaint #10993530 — an unverified report by a vehicle owner.
Dowagiac, MI
AIR BAGS
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V673000 (AIR BAGS, SEAT BELTS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. TYLER CHRYSLER, DODGE, JEEP OF MICHIGAN (LOCATED AT 810 SOUTH 11TH ST NILES, MICHIGAN 49120) STATED THAT THE PARTS WERE UNAVAILABLE. THE CONTACT STATED THAT THE AIR BAG INDICATOR ILLUMINATED WITHOUT WARNING. ALSO, OVER THE COURSE OF THREE YEARS, A PERSISTENT CREAKING NOISE WAS HEARD FROM THE AIR BAGS WHILE DRIVING VARIOUS SPEEDS. THE FAILURE MILEAGE WAS UNKNOWN. PARTS DISTRIBUTION DISCONNECT.
NHTSA complaint #10993215 — an unverified report by a vehicle owner.
at 125,000 milesModesta, CACrash2 injured
AIR BAGS
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE SEAT BELT AND THE AIR BAG WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS SERVICED UNDER NHTSA CAMPAIGN NUMBER: 15V673000 (AIR BAGS) BUT THE REMEDY FAILED TO REPAIR THE VEHICLE. THE CONTACT MENTIONED THAT THE SEAT BELT AND AIR BAG WARNING LIGHTS REMAINED ILLUMINATED AFTER THE RECALL REPAIR. THE CONTACT STATED THAT WHILE DRIVING AT LOW SPEEDS THROUGH A PARKING LOT, SHE SWERVED FROM HITTING A DOG AND CRASHED INTO THE CONCERT BOTTOM PORTION OF A LIGHT POST. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED INJURIES TO BOTH SHOULDERS, NECK AND BACK AS WELL AS THE FRONT PASSENGER SUSTAINED INJURIES TO HER NECK AND BOTH SHOULDERS WHICH BOTH NEEDED MEDICAL ATTENTION. NO POLICE REPORT WAS FILED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 125,000. UPDATED 06/28/17*LJ
NHTSA complaint #10969729 — an unverified report by a vehicle owner.
at 129,781 milesSalmouth, KYCrash1 injured
AIR BAGS
TL* THE CONTACT OWNED A 2004 JEEP GRAND CHEROKEE. WHILE DRIVING 55 MPH, THE CONTACT WAS INVOLVED IN A FRONT END COLLISION. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE AIR BAGS DID NOT DEPLOY. THE CONTACT SUSTAINED INJURIES TO THE KNEE, NECK, AND CHEST DUE TO THE RETRACTED SEAT BELT. THE CONTACT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED AND TOWED TO A SALVAGE YARD THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 129,781. UPDATED 06/13/17*LJ
NHTSA complaint #10969527 — an unverified report by a vehicle owner.
Newark, NJ
AIR BAGS
"TAKATA RECALL" IN DECEMBER, 2016, I TOOK MY VEHICLE FOR A RECALL (OCCUPANT RESTRAINT CONTROL MODULE). I RECEIVED THE SAFETY RECALL IN THE MAIL. BEFORE I TOOK MY VEHICLE THE SEAT BELT LIGHT WAS ON. AFTER THE RECALL THE SEAT BELT LIGHT WAS STILL ON AND STARTED MAKING A NOISE IN MY VEHICLE THAT GOES ON AND OFF WITH THE SEAT BELT LIGHT. I DID NOT HAVE THIS PROBLEM BEFORE I TOOK IT. I KNOW THEY ARE RESPONSIBLE FOR THIS NOISE. THEY NOW WANT TO CHARGE ME 300.00 OR MORE TO DIAGNOSIS THE PROBLEM. I SHOULD NOT HAVE TO PAY ANY MONIES TO FIND OUT WHAT IS WRONG WITH MY CAR. THE DATE BELOW MAY NOT BE EXACT.
NHTSA complaint #10958257 — an unverified report by a vehicle owner.
at 90,000 milesMoosic, PA
AIR BAGS
I RECEIVED A RECALL NOTICE IN THE MAIL FOR MY VEHICLE. IT STATED THE PARTS ARE NOT AVAILABLE AS OF YET. I WAITED A FULL YEAR, CALLED THE SCRANTON DODGE DEALER NEAR ME, AND STILL NO PARTS AVAILABLE. I THEN MADE AN APPOINTMENT IN THE SUMMER OF 2016, ONLY FOR THEM TO TELL ME THEY WILL CALL ME BACK WHEN THE PARTS COME IN. IN JANUARY, I CALLED SCRANTON DODGE AGAIN, ONCE AGAIN TELLING ME NO PARTS ARE AVAILABLE. OUT OF FRUSTRATION I CALLED A CHRYSLER DEALERSHIP THAT IS 40 MINUTES AWAY. THEY SAID THEY HAD THE PARTS. I DROPPED MY VEHICLE OFF, AND WAITED FOUR DAYS WITH NO COURTESY CALL. AFTER BEING TOLD TO CALL BACK TWO TIMES, I FINALLY GOT A HOLD OF THE SERVICE MANAGER. HE TOLD ME HE DOESN'T HAVE ALL THE PARTS AND WOULD HAVE TO ORDER MORE. WHY DID THEY TELL ME THEY HAD THE PARTS WHEN THEY REALLY DIDN'T? WHY DIDN'T I RECEIVE A CALL THE FIRST DAY IT WAS THERE LETTING ME KNOW? WHY CANT I GET THIS DANGEROUS RECALL REPAIRED? AFTER ALL THE WASTED TIME AND FUEL, WHICH INCLUDED MY WIVES CAR AS WELL, NOTHING WAS DONE. THAT DEALERSHIP WAS TONY DOMIANO CHRYSLER, WHERE I WILL NEVER RETURN AGAIN. HOW LONG TILL I CAN GET THIS RECALL REPAIRED?
NHTSA complaint #10954450 — an unverified report by a vehicle owner.
Flagstaff, AZ
AIR BAGS
TAKATA RECALL. TOOK MY VEHICLE IN FOR THE R60 RECALL AND THE DEALERSHIP SAID THEY WOULD NOT COMPLETE THE RECALL UNLESS I PAID THEIR DIAGNOSIS FEE BECAUSE THEY THINK THERE MIGHT BE SOMETHING ELSE WRONG. CALLED CHRYSLER'S CUSTOMER SERVICE TO ASK THEM ABOUT WHY THEY DEALERSHIP WAS REFUSING TO COMPLETE THE RECALL AND THEY TOLD ME I WOULD HAVE TO SIGN OFF ON THE DIAGNOSIS FEE IN ORDER FOR THEM TO PUT THE TIME INTO COMPLETING THE RECALL
NHTSA complaint #10950396 — an unverified report by a vehicle owner.
Bethleham, PA
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 15V673000 (AIR BAGS) WAS RECEIVED IN 2015. AFTER CONTACTING THE DEALER AND THE MANUFACTURER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED FOR THE RECALL REMEDY WERE STILL NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
NHTSA complaint #10950126 — an unverified report by a vehicle owner.