58 of the
1,766 complaints about the 2015 Jeep Grand Cherokee are about the
seat belts — 3% of everything
reported for this model year.
Half of the failures with a mileage on record happened before
59,522 miles.
The Jeep case involves a 2015 Grand Cherokee Overland with both front seat belts requiring replacement under Jeep's 15-year seat belt warranty extension. One seat belt is completely inoperable and the other is compromised. Despite opening Jeep Case #96537928 in May 2026, Jeep has been unable to obtain replacement parts due to supplier shortages and repeated backorders. Rental assistance was initially offered and later withdrawn by Jeep Customer Care, no firm ETA has been provided. After months of delays, you are seeking escalation because the vehicle remains in an unsafe condition and Jeep has not provided a meaningful resolution
NHTSA complaint #11753700 — an unverified report by a vehicle owner.
Colorado Springs, CO
SEAT BELTS
The drivers side seatbelt will not catch or retract. I went to an independent shop who contacted Jeep to order the part. They were told the part is on “extreme backorder” and it could be months before I could get my car repaired. My Jeep is not driveable. Based on the lack of availability of the part I feel this should be classified as a safety recall.
NHTSA complaint #11713085 — an unverified report by a vehicle owner.
Exton, PA
SEAT BELTS
I simply want to report the long delays (months) in having faulty front seat belt assembly replaced. I had to personally research this as local dealers were 'not aware'. 2015 Jeep Grand Cherokee owners reporting malfunctioning or delayed front seatbelts as critical safety defect that directly impacts occupant protection, and reporting it will track issues and potentially compel manufacturer into faster action, even though this specific issue is now under a warranty extension rather than a recall. The fact that it's a warranty replacement under an extended warranty/bulletin should not result in long delays given the potentially life-threatening problem contributing to overall vehicle safety. Are we waiting for a fatality to have the replacement parts become more readily available, given the Warranty Bulletin (D-21-04) was issued way back in 2021? I should hope not. Or is this a case of, it is what it is (with regards to the delay). Currently, customer service is now telling me the required part will be available March 6, 2026 ... three months after my identifying the cracked seat belt assembly problem. I just want to know if this is (acceptable) reasonable for a life safety issue?
NHTSA complaint #11712699 — an unverified report by a vehicle owner.
Myrtle Beach, SCCrash
SEAT BELTS
After a rear end hit by another car the red alert/caution light for the airbag system on the front electric dashboard was lit up. The system did not engage after being hit and after taking the car into for repair replacement parts are not available over 5 months later for the same year and model by any original source in the US as of today. Accident occurred in August 2025. Repair shop did identify the 2 failing parts, both related to parts associated with the driver side seatbelt and where it connects to the seatbelt buckle at the side of the seat. Insurance company of the person who hit us forced us to pickup the car from the repair shop despite airbag system not fixed and as of to date 01/17/2026 has not been able to repair or correct the faulty system. They have also as of to date shown willingness to total the car but instead forcing us either to drive a car with a faulty safety device or park it in our drive way and get a new car for personal use. They have also repair shop designated by the insured company inspected the safety system, identified the problem, notified the insurance company and also informed the insurance company the 2 replaced parts or not available in the US. No warning lights prior to accident regarding this airbag safety system and warranty light is currently present 01/17/2026 Obviously this is a vital part(s) of the airbag safety system and if not corrected or fixed puts any driver at a elevated risk in case of an accident.
NHTSA complaint #11711650 — an unverified report by a vehicle owner.
Inverness, FL
SEAT BELTS
front driver and passenger seat belts do not retract, front passenger headrest clips failed and will not snap back in place
NHTSA complaint #11708263 — an unverified report by a vehicle owner.
Cameron, NC
SEAT BELTS
Passenger seatbelt does not retract at all. Only 60k miles.
NHTSA complaint #11670385 — an unverified report by a vehicle owner.
Eden Prairie, MN
SEAT BELTS
January 2, 2025 - the front passenger seat belt failed to retract. Since we always use the seatbelts when in our vehicle, we have not had anyone sit in that seat since. There were no warning lights, messages or hint of a problem prior to this failure. January 30, 2025 took the vehicle to the local Jeep dealer to have the problem looked at. Per the service order, seat belt was inspected using X90 instructions and it failed. Replacement part ( 1VL06DX9AG) was ordered and I was told it would be 2-4 weeks before the part would be available. February thru early May I would visit the local Jeep dealer, as well as other Jeep dealers I may drive by, to see if the part was available and I was told it was backordered and the waiting list for it was growing. May 28, 2025 - Jeep dealer service rep called me to say that it was still back ordered with no idea on when part would be coming in. Until repaired I remain unable to use the front passenger seat.
NHTSA complaint #11663393 — an unverified report by a vehicle owner.
Minneapolis, MN
SEAT BELTS
The passenger seatbelt is broken, will not retract whatsoever!!
NHTSA complaint #11661533 — an unverified report by a vehicle owner.
HOT Springs, SD
SEAT BELTS
Seat belt locks and is not functional
NHTSA complaint #11643041 — an unverified report by a vehicle owner.
San Diego, CA
SEAT BELTS
Passenger seat belt did not retract. No accident or any incident that led to it, normal use. Then noticed the plastic portion where the seat belt feeds is cracked and obstructing it from retracting without feeding it manually back through the shoot
NHTSA complaint #11641857 — an unverified report by a vehicle owner.
Marengo, IN
SEAT BELTS
Drivers side safety belt does not retract and stays loose
NHTSA complaint #11638609 — an unverified report by a vehicle owner.
East Hampton, NY
SEAT BELTS
Front passenger seat belt will not retract
NHTSA complaint #11632854 — an unverified report by a vehicle owner.
Cedar Lake, IN
SEAT BELTS
Drivers seat belt not retracting.
NHTSA complaint #11629440 — an unverified report by a vehicle owner.
Aiken, SC
SEAT BELTS
My passenger seatbelt does not retract as it should.
NHTSA complaint #11626054 — an unverified report by a vehicle owner.
Norwood, MA
SEAT BELTS
SEAT BELT IS NOT RETRACTING. FEELS UNSAFE.
NHTSA complaint #11606666 — an unverified report by a vehicle owner.
Willowbrook, IL
SEAT BELTS
Seatbelt does not retract
NHTSA complaint #11605228 — an unverified report by a vehicle owner.
San Antonio, TX
SEAT BELTS
Passenger seatbelt will no longer retract as the guide seems to be cracked and broken. Because of this the broken piece is pinching the seat belt down not allowing it to work properly. Seat belt can be guided back in manually but not on its own the way it’s supposed to. Please consider issuing a recall as this is a very dangerous issue in case the vehicle is involved in an accident. Shops are charging $3300 + to fix this issue that seems be very common for this year make and model
NHTSA complaint #11595211 — an unverified report by a vehicle owner.
Marietta, GA
SEAT BELTS
The seat belt will not latch properly, it can take up to 10 minutes or longer fasten the driver's side seat belt. Now that I have it locked, I have to crawl in and out of the seat belt. I dare not unlock the seat belt in fear that I will not be able to get it to lock back. Please note, each time I have locked and unlocked the seat belt it has progressively gotten worse to lock the seat belt. I am at the point where I now longer unlock my seat belt, as I states earlier, I fear that I will not be able to lock it back.
NHTSA complaint #11573087 — an unverified report by a vehicle owner.
Apex, NC
SEAT BELTS
My passenger side seatbelt does not retract. The plastic “D” ring at the top is broken and it causes the seat belt to not retract. I have read that many people have this issue. I contacted my dealer and they said there was no recall on this part. Because it does not retract, it doesn’t “catch” and causes a safety hazard. A passenger would not be restrained in an accident.
NHTSA complaint #11572723 — an unverified report by a vehicle owner.
at 123,000 milesAtlanta, GA1 injured
SEAT BELTS
The contact owns a 2015 Jeep Grand Cherokee. The contact stated that while driving 15 MPH at night on a road construction site, the vehicle's front end suddenly declined on a 10 ft deep road surface. The contact stated that she immediately depressed the brake pedal; however, the front driver's side seat belt failed to restrain her as needed, and she hit her head against the steering wheel. The contact was able to exit the vehicle. The contact sustained a concussion and two black eyes but did not receive medical assistance. The vehicle was towed to a tow lot. The contact then drove the vehicle to the residence. The contact stated that the failure occurred due to the seat belt D-ring wear. The dealer was notified of the failure and informed the contact that the front driver's side seat belt assembly needed to be replaced. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 123,000.
NHTSA complaint #11568546 — an unverified report by a vehicle owner.
Omaha, NE
SEAT BELTS
The seatbelt plastic tensioner guide cracked and now the seatbelt won’t retract
NHTSA complaint #11550044 — an unverified report by a vehicle owner.
Houston, TX
SEAT BELTS
Headrest just popped open and deployed.
NHTSA complaint #11544202 — an unverified report by a vehicle owner.
Sebastian, FL
SEAT BELTS
The drivers side seatbelt was not retracting correctly. We we’re taking a road trip on 95 and as a passenger I notice my seatbelt was very loose on me. When we stopped to get out, the seatbelt literally fell out the car door. We need to drive about 150 miles back home tomorrow and we are scared to death of being thrown through the windshield if there is a sudden braking or accident. I call the closest Jeep service center and they said there was no recall for the seatbelt not retracting. However, I found this in a google search: Front Outboard Seat Belts May Not Retract Properly - X90 Warranty Extension Date: 4/15/2021 Models: • 2014-2015 Grand Cherokee Laredo • 2014-2015 Grand Cherokee Limited • 2014-2015 Grand Cherokee Overland • 2014-2015 Grand Cherokee SRT • 2014-2015 Grand Cherokee Summit Summary: Customers may comment on one or more of the following: The front driver and or passenger seat belts may not retract properly; A front seat belt D-ring plastic is cracked.
NHTSA complaint #11539512 — an unverified report by a vehicle owner.
Norwood, MA
SEAT BELTS
The Seat belt was recalled 2 years ago and we are waiting on a part from Jeep dealership and we just heard that this Jeep is being recalled for possible explosion in conjunction with back door of Jeep
NHTSA complaint #11533015 — an unverified report by a vehicle owner.
Fife, WA
SEAT BELTS
My driver side seatbelt no longer retracts, and is not functioning.
NHTSA complaint #11531863 — an unverified report by a vehicle owner.
Annapolis, MD
SEAT BELTS
Passenger Rear Seat Belt is Jammed and will not extend properly. It is completely useless and will cost $940+ to fix.
NHTSA complaint #11522088 — an unverified report by a vehicle owner.
Watertown, CT
SEAT BELTS
The driver side seatbelt will not retract. This is a significant risk in the event of an accident. Yes, my local mechanic has confirmed that the seatbelt is not retracting.
NHTSA complaint #11512427 — an unverified report by a vehicle owner.
South Point, OH
SEAT BELTS
Glockner of Ashland KY has determined that both front seats belts will not retrace. I understand that the warranty is extended for 15 years. I have been waiting for several months, they tell me they are on back order. My wife drives this vehicle every and this is s serious safety issue. Thank you in advance for your help. Please help us. Regards [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
NHTSA complaint #11511706 — an unverified report by a vehicle owner.
Burien, WA
SEAT BELTS
I purchased a used 2015 Jeep Grand Cherokee 5.7L V8 Hemi on 03/03/2023 at approximately 7:30pm from Rairdon Honda in Burien Washington. The car started displaying on the dashboard that the seat belts for the passengers weren’t on even though the seatbelts were indeed on, and then the sensors for the airbags started going off stating that there was a problem with the airbag sensor. The car was then taken back to Rairdon Honda in Burien and they simply stated that they recently Replaced the car battery and that was the reason as to why the sensors weren’t working. After speaking to one of the technicians they stated since the seatbelt sensors showed that the seatbelt wasn’t on that incase of an accident the airbags wouldn’t deploy. This was not disclosed at the time of sale, I was reassured that everything would be fine when I took the car home the first time. I can’t risk having a car that has such severe safety issues and put my son and partner in this car knowing that the airbags could possibly fail to deploy.
NHTSA complaint #11510161 — an unverified report by a vehicle owner.
at 125,000 milesNorth Andover, MA
SEAT BELTS
The contact owns a 2015 Jeep Grand Cherokee. The contact stated that the driver's side seat belt was fractured. There were no warning lights illuminated. The vehicle was taken to the local dealer where it was diagnosed the seat belt needed to be replaced. The vehicle was not repaired. The manufacturer was notified but no additional assistance was provided. The approximate failure mileage was 125,000.
NHTSA complaint #11476361 — an unverified report by a vehicle owner.