41 of the 1,766 complaints about the 2015 Jeep Grand Cherokee are about the steering — 2% of everything reported for this model year. Half of the failures with a mileage on record happened before 25,084 miles.
41
Complaints
3
Crashes
0
Fires
2
Injuries
Filed with NHTSA, in their own words.
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Check engine light came on and when we had it tested with the OBD‑II scanner it came back with a Fuel system wiring harness corrosion Emission control module software updates Transmission shift issues.
NHTSA complaint #11711447 — an unverified report by a vehicle owner.
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While driving my vehicle on the highway, the steering wheel locked up and it put itself into neutral. The abs system notification and another light was active and my jeep stated my vehicle was going too fast for the gear it was in. The abs breaking system bypassed the nss safety feature in my jeep causing me to go off the road as a I lost all control of the steering in my vehicle. Upon a check by the mechanic, I had faulty wiring in the wiring harness which they cannot replace because the part is no longer made. My jeep is only a 2015. I went off the road because there was poor weather - it was snowing out and my vehicle would not respond to any gear resulting in my turning the vehicle off. My jeep was towed to the dealership for diagnosis. I have not picked up my jeep yet due to the dealership schedule but have attached the communication with them concerning the problems.
NHTSA complaint #11707593 — an unverified report by a vehicle owner.
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My steering wheel electrical components don’t work including the windshield wipers.
NHTSA complaint #11642254 — an unverified report by a vehicle owner.
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While driving vehicle shuts off unexpectedly, with steering wheel losing power steering. It will then have trouble starting again. Turning on and off by itself. It will then work just fine after 15-20 minutes.. It has been doing this every few months for a couple years now. I have taken to dealer a couple times, and they have had me change battery initially. But can’t give me a reason why it keep happening after that. Most recently, once I was able to work again after it had shit off on me while driving, it would then not shut off. I could not turn the car off. I took to dealer, and eventually it turned off. It is at dealer currently at time of this writing.
NHTSA complaint #11531731 — an unverified report by a vehicle owner.
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While in motion, vehicle lost all power; the engine stalled, brakes failed and lost power steering. The vehicle shifted into neutral. I put the vehicle back in drive and it went back to neutral. I turned the ignition off and restarted. My husband was driving and I was in the passenger seat, with my 5 year old daughter in the backseat. If there had been oncoming traffic, we’d have hit them head on.
NHTSA complaint #11509191 — an unverified report by a vehicle owner.
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The contact owns a 2015 Jeep Grand Cherokee. The contact stated that while driving while the temperature was at 25 degrees, the driver's seat and steering wheel heating features were engaged. While driving in cold weather, the battery save mode was displayed. The contact was unable to turn off the features and had to turn off the vehicle, open doors, and restart the vehicle. The contact stated that several attempts were needed to disengage the features. The local dealer was contacted but the vehicle was not diagnosed or repaired. The manufacturer was notified of the failure but no further assistance was provided. The failure mileage was unknown.
NHTSA complaint #11461373 — an unverified report by a vehicle owner.
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Third steering rack in 4 years. Vehicle only has 40K miles on it. Each time there is a drop in power steering fluid and a leak identified in the power steering boot.
NHTSA complaint #11420732 — an unverified report by a vehicle owner.
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SERVICE SHIFTER KEEPS APPEARING, MAJOR WORLD SERVICED AND REPLACED THE SHIFTER BUT TO NO AVAIL, IT CONTINUES TO STATE SERVICE SHIFTER.
NHTSA complaint #11414128 — an unverified report by a vehicle owner.
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DRIVING, LOST ALL POWER TO STEERING, BRAKES AND ENGINE. CROSSED OVER DOUBLE YELLOW AND NARROWLY ESCAPED A COLLISION WITH THE GUARDRAIL. HAD ANY CAR BEEN IN THE OPPOSITE LANE, I WOULD HAVE BEEN SEVERELY INJURED. I AM A MOTHER OF TWO. IT WAS SUDDEN AS WITHOUT WARNING. ADDITIONALLY I HAD TO CALL OUT OF WORK HENCE LOSS OF INCOME.
NHTSA complaint #11408005 — an unverified report by a vehicle owner.
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BRAKE SERVICE APT. DISCOVERED A LEAK IN THE STEERING COLUMN. LEAKING ONTO THE BOOT AND REQUIRING A FULL REPLACEMENT OF THE STEERING SYSTEM. $2,000! 2015 JEEP GC. THERE ARE SO MANY COMPLAINTS OF THIS ISSUE WITH JEEP GC'S DATING BACK TO THE EARLIER 2000 MODELS. THEY NEED TO RECALL THESE JEEPS AND GET THIS FIGURED OUT AS HYDROLIC FLUID USED IN STEERING IS HIGHLY FLAMMABLE, CORROSIVE TO THE BOOTS AND PERVASIVE IN THESE SUVS!
NHTSA complaint #11384059 — an unverified report by a vehicle owner.
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TOOK MY JEEP IN FOR A ROUTINE OIL CHANGE AND WAS TOLD THAT BOTH ENDS OF THE STEERING BOX ARE LEAKING WILL NEED REPAIR AT A COST OF NEARLY $2400.00. IN RESEARCHING THIS PROBLEM I DISCOVERED HUNDREDS OF COMPLAINTS ACROSS THE COUNTRY FOR THIS SAME PROBLEM AS WELL AS A RECALL OF JEEP PRODUCTS IN 2011-2012 FOR THE SAME PROBLEMS THAT RESULTED IN INJURIES TO DRIVERS AND FIRES IN VEHICLES. THIS IS A WELL KNOWN PROBLEM WITH PREVIOUS PRECEDENT FROM PRIOR MODEL YEARS THAT NEEDS TO BE ADDRESSED THROUGH A RECALL PROCESS BEFORE SOME GETS INJURED OR KILLED OR A VEHICLE CATCHES FIRE. THE SERVICE ADVISOR EVEN ADMITTED THAT THEY SEE A LOT OF THESE ISSUES WITH THE JEEP PRODUCT.
NHTSA complaint #11360568 — an unverified report by a vehicle owner.
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DRIVING OVER IMPERFECTIONS IN THE ROAD CAUSES THE STEERING WHEEL TO SHAKE. THE FASTER WE TRAVEL THE FASTER & MORE SEVERE THE SHAKING. I HAVE HAD THE VEHICLE CHECKED BY NUMEROUS SHOPS & ALL STEERING & SUSPENSION COMPONENTS ARE IN GOOD CONDITION.
NHTSA complaint #11339139 — an unverified report by a vehicle owner.
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DISCOVERED OIL LEAK IN MY GARAGE. DEALER CHECKED AND DISCOVER BOTH RADIATOR LEAK AND POWER STEERING LEAK. NO WARNING INDICATORS WERE ILLUMINATED. DEAL REQUESTED TO HAVE IT REPLACED BECAUSE IT'S DANGEROUS DRIVE. JEEP HAS LESS THAN 58500 MILES ON IT.
NHTSA complaint #11330198 — an unverified report by a vehicle owner.
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MY TRUCK HAS 57,000 MILES ON IT AND THE RACK AND PINION SYSTEM IS LEAKING FLUID FROM BOTH BOOTS AND NEEDS REPLACING
NHTSA complaint #11319961 — an unverified report by a vehicle owner.
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I WENT IN TO HAVE A ROUTINE OIL CHANGE AND FOUND OUT THAT I NEEDED TO REPLACE MY RACK AND PINION. MY JEEP IS A 2015 GRAND CHEROKEE WITH LESS THAN 45,000 MILES. THE PRIMARY USE OF THE VEHICLE IS JUST GETTING BACK AND FORTH TO WORK AND IT HAS NEVER BEEN DRIVEN OFF OF A PAVED ROAD. THIS IS NOT A FAILURE THAT SHOULD BE INCURRED THIS EARLY ON IN THE JEEPS LIFE WITH AN OWNER THAT IS ONLY DRIVING IT CASUALLY.
NHTSA complaint #11311693 — an unverified report by a vehicle owner.
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THE POWER STEERING RACK HAS A SLIGHT LEAK, WHICH WAS DISCOVERED SHORTLY AFTER THE WARRANTY HAD EXPIRED.
NHTSA complaint #11276922 — an unverified report by a vehicle owner.
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I TOOK MY CAR IN FOR A ROUTINE OIL CHANGE AND WAS INFORMED THAT THE RACK AND PINION STEERING ASSEMBLY WAS LEAKING POWER STEERING FLUID AND THAT MY POWER STEERING FLUID RESERVOIR WAS NEARLY EMPTY. MY CAR HAS 80K MILES ON IT. THIS APPEARS TO BE A COMMON COMPLAIN AMONGST OWNERS OF MY MAKE AND MODEL VEHICLE.
NHTSA complaint #11271192 — an unverified report by a vehicle owner.
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DRIVING THE VEHICLE SPEED OVER 60 MILES IT SHAKES AND IT TREMBLES, AND THE SENSOR DRIVING BEERS OUT OF CONTROL
NHTSA complaint #11270359 — an unverified report by a vehicle owner.
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THE POWER STEERING AND STEERING RACK FAILED ON THE CAR WHILE MERGING CAUSING A NEAR-FATAL ACCIDENT. FCA HAS ACKNOWLEDGED THAT THIS IS A KNOWN ISSUE THAT THE STEERING RACKS LEAK AND CAN FAIL BUT WON'T ISSUE AN OPEN RECALL BECAUSE NHTSA ISN'T FORCING THEM TOO.
NHTSA complaint #11253383 — an unverified report by a vehicle owner.
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THE VEHICLE RADIO/NAVIGATION SYSTEM BLACKS OUT. SYSTEM BLACKS ON AND OFF AND WHEN RESET- NAVI UDEFINED BLINKS ON AND OFF AND SYSTEM STATES IT'S IN COMPROMISED FOR CYBER SECURITY. I HAVE TAKEN THE VEHICLE TO THE DEALERSHIP 2X AND WILL BE DROPPING THE CAR OFF TOMORROW AND LEAVING UNTIL THEY FIGURE OUT WHAT IS WRONG WITH IT. THE RADIO ALSO TRIES TO SET ITSELF TO VARIOUS STATIONS. I HAVE UCONNECT ACCESS AND I HAVE NOT PAID FOR THE SERVICE. I LOCATED YELP IN THE VEHICLE YESTERDAY- THE VEHICLE WILL BE DROPPED OFF AND I AM DEMANDING A RESOLUTION AND I DO PLAN ON TAKING FURTHER STEPS WITH UCONNECT AND JEEP/CRYHSLER. THE VEHICLE WAS PURCHASED NEW. IT TOOK ME A WHILE TO DETERMINE IT WAS THE UCONNECT AS I THOUGHT IT WAS MY PHONE. I DID NOT THINK IT WAS THE FACT THAT I CONNECTED THE UCONNECT TO THE PHONE. I ALSO TOOK MY VEHICLE TO 2 JEEP DEALERSHIPS TO CHECK ON RECALLS
NHTSA complaint #11252793 — an unverified report by a vehicle owner.
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LESS THAN 50,000 MILES AND TOLD THAT THE STEERING RACK IS LEAKING AND THAT IT NEEDS TO BE REPLACED AT A COST OF $2600. THIS SEEMS TO BE A COMMON PROBLEM, WHY ISN'T THERE AN OFFICIAL RECALL ON THIS? THIS PART, WITH NORMAL COMMUTER DRIVING, SHOULD NOT FAIL AT SUCH LOW MILEAGE
NHTSA complaint #11251838 — an unverified report by a vehicle owner.
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TL* THE CONTACT OWNS A 2015 JEEP GRAND CHEROKEE. WHILE REVERSING THE VEHICLE, THE REAR CAMERA PROXIMITY LINES FAILED. THERE WERE NO WARNING INDICATORS ILLUMINATED. BOBB CHRYSLER DODGE JEEP RAM (13007 WICKER AVE, CEDAR LAKE, IN 46303, (219) 267-1226) DIAGNOSED THAT THE STEERING COLUMN MODULE NEEDED TO BE REPAIRED. IF THE REPAIR WAS NOT COMPLETED, IT WOULD AFFECT THE AIR BAGS. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 70,000.
NHTSA complaint #11190061 — an unverified report by a vehicle owner.
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ON DECEMBER 13, 2018 WE ATTEMPTED TO MOVE OUR JEEP FROM ONE PARKING SPACE TO ANOTHER. TURNING INTO THE NEW SPACE, THE POWER STEERING WENT COMPLETELY OUT MAKING IT EXTREMELY DIFFICULT TO STEER AT ALL. THE JEEP WAS TAKEN INTO THE DEALERSHIP, WHO TOLD US THE POWER STEERING PUMP WOULD NEED REPLACED. THE PART WAS ON BACK ORDER AND IT WOULD TAKE UNTIL AFTER CHRISTMAS TO GET IN. WE WERE FORCED TO DRIVE THE JEEP WITH THE POWER STEERING NOT WORKING. IN WINTER, IN NE OHIO. WHEN CHRISTMAS TIME CAME AND WENT, THE DEALERSHIP INFORMED US THAT THE PART WAS STILL NOT AVAILABLE AND WE WOULD HAVE TO WAIT UNTIL JANUARY 30, 2019 - 7 WEEKS SINCE THE INCIDENT OCCURRED. HERE WE ARE, JANUARY 31, 2019 AND NOW THE DEALERSHIP TELLS US THERE IS NOTHING THEY CAN DO AND IT WILL BE AT LEAST MARCH, 2019 UNTIL THEY CAN GET ANY REPLACEMENT. WE PURCHASED THIS VEHICLE IN FEBRUARY, 2018. AND THIS PROBLEM OCCURRED 10 MONTHS LATER. JEEP SHOULD BE RESPONSIBLE FOR HAVING REPLACEMENT PARTS AVAILABLE ON THEIR VEHICLES, ESPECIALLY SOMETHING AS IMPORTANT AS POWER STEERING IN THE DEAD OF WINTER IN OHIO. VERY UNSAFE, AND VERY DISSATISFIED!
NHTSA complaint #11173279 — an unverified report by a vehicle owner.
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IT'S BEEN SINCE MAY 2018 WITH IN/OUT VISITS TO THE DEALERSHIP FOR A CONSTANT PROBLEM. MY STEERING WHEEL WOBBLES OVER 70MPH ON MY 2015 GRAND CHEROKEE WK2 HIGH ALTITUDE, ALL STANDARD FEATURES. THIS STARTED AFTER 26K MILES AND NOW I HAVE 39K MILES. I'VE RESEARCHED DOZENS OF FORUMS AND READ THROUGH TSBS WITH NO SOLUTION. I HAD THE DEALER REPLACE THE TIRES, TWICE, WITH MICHELIN PREMIER LTX 20INCH TIRES, SEVERAL ROAD FORCE TESTS, HIGH SPEED BALANCES, SEVERAL ALIGNMENTS, RACK AND PINION REPLACED, FRONT WHEEL BEARING ASSEMBLIES REPLACED, ALL NEW SHOCKS AND AFTER ALLLLLLLLLLL OF THAT, SHE STILL WOBBLES!!!!!!! THE DEALER HAS THROWN THEIR HANDS UP AND WILL NOT HELP ME ANY FURTHER. THE STEERING WHEEL ONLY WOBBLES BETWEEN 70-80MPH. ANOTHER CUSTOMER'S WHEELS WERE PLACED ON MY CAR AND TESTED WITH SAME ISSUE. PRIVATELY OWNED ALIGNMENT CENTERS ALSO CONFIRMED A SPOT ON ALIGNMENT AND WHEEL BALANCE. ALL BUSHINGS APPEAR TO BE INTACT. THE JEEP IS NOT SAFE TO DRIVE ON THE HIGHWAY.
NHTSA complaint #11171882 — an unverified report by a vehicle owner.
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1- SURROUND SOUND IS AUTO TURN TO STAY ON. WHEN TURN OFF NO ANY EFFECTS. 2- SOME NOISE COME IN DRIVER SIDE FROM DASH OR ENGINE ROOM. THIS NOISE LIKE AIR SOUND FROM AIR PUMP EVERY 10 TO 25 SEC WITH SYNCHRONOUS SMALL SOME EFFECT IN RPM.
NHTSA complaint #11130720 — an unverified report by a vehicle owner.
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I HAD THE ELECTRONIC POWER STEERING MODULE GO OUT & ALSO HAD TO REPLACE RADIATOR AFTER DOING RESEARCH I HAVE SEEN 1,000 OF OTHER CUSTOMERS COMPLAIN ABOUT THE SAME ISSUES AND THEY NOT BE COVERED BY WARRANTY DUE TO BASIC WARRANTY EXPIRED. IF THIS IS A COMMON ISSUE WITH THE 2015 JEEP GRAND CHEROKEE WHY HAS THIS NOT BEEN REVIEWED FOR RECALL??
NHTSA complaint #11109609 — an unverified report by a vehicle owner.
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DURING A ROUTINE CHECK OF VEHICLE FLUIDS, I DISCOVERED THAT THE POWER STEERING RESERVOIR WAS EMPTY. THE DEALER SAID "POWER STEERING RESERVOIR IS LOW FROM FACTORY AND IS TOPPED OFF DURING SERVICE". I REPORTED THIS TO JEEP CUSTOMER ASSISTANCE, BUT HAVE NOT RECEIVED A RESPONSE. I HAVEN'T NOTICED ANY STEERING PROBLEMS, BUT I AM CONCERNED THAT THIS A POTENTIAL SAFETY ISSUE.
NHTSA complaint #11082087 — an unverified report by a vehicle owner.
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VEHICLE LOSES POWER STEERING INTERMITTENTLY. IT'S STILL UNDER WARRANTY AND HAS BEEN TO THREE DIFFERENT DEALERS 5 TIMES. IT'S PRESENTLY AT ARRIGO JEEP IN FT PIERCE FL AND HAS BEEN FOR OVER A WEEK. THEY DO NOT RETURN MY CALL. THIS HAS ALSO BEEN REPORTED TO CHRYSLER. LOSS OF POWER STEERING CAN HAPPEN IN MOTION OR STATIONARY. VERY DANGEROUS. I HAVE ALL SERVICE DOCS.
NHTSA complaint #11074903 — an unverified report by a vehicle owner.
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TL* THE CONTACT OWNS A 2015 JEEP GRAND CHEROKEE. ON SEVERAL OCCASIONS, WHETHER BEING DRIVEN OR STATIONARY, THE VEHICLE WOULD LOSE POWER STEERING FUNCTIONALITY WITHOUT WARNING. THE VEHICLE WAS TAKEN TO TROIANO CHRYSLER JEEP DODGE DEALER (ADDRESS UNKNOWN) WHERE IT WAS DIAGNOSED THAT THE RACK AND PINION NEEDED TO BE REPLACED. ALSO, THERE WAS A LOW VOLTAGE FLUCTUATION GOING TO THE ELECTRONIC POWER STEERING. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS THEN TAKEN TO WALLACE JEEP (2755 SE FEDERAL HWY, STUART, FL 34994, (772) 220-3600) AND ARRIGO DODGE CHRYSLER JEEP RAM FORT PIERCE (5851 S US HIGHWAY 1, FORT PIERCE, FL 34982, (855) 709-0687) WHERE IT WAS DIAGNOSED THAT THERE WAS A VOLTAGE ISSUE WITH THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 24,169.
NHTSA complaint #11074945 — an unverified report by a vehicle owner.
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"LOW POWER STEERING FLUID". 2ND TIME TAKEN SUV TO THE DEALERSHIP, FOR POWER STEERING FLUID BEEN BELOW THE MIN MARK. DEALERSHIP SAID THEY INSPECTED VEHICLE FOR LEAKS, NO FOUND. DEALERSHIP STATED THAT IN THIS TYPE VEHICLES IS NORMAL THAT FLUID EVAPORATE AND THAT JUST NEED TO BE REFILL EVERYTIME GOES BELOW MIN. IN MY OPINION THIS IS LIKE BRAKE SYSTEM WERE FLUID DON'T EVAPORATE BUT WILL GO LOW IN THE EXISTENCE OF A LEAK. DEALERSHIP NEED TO DO AN INPECTION WITH THE VEHICLE OPERATING TO LOOK FOR LEAK SINCE IT COULD BE LEAKING STRAIGHT TO THE GROUND WHEN VEHICLE IS ON THE MOVE.
NHTSA complaint #11072435 — an unverified report by a vehicle owner.