2020 Land Rover Range Rover problems

STRUCTURE:BODY

I have had to have the rear tailgate repaired twice, First time the tailgate would not lift, this was in Sept 2024, then the rear lower tailgate would not open it just jammed and the upper tailgate failed after repairin the lower costing me over $2000 in repairs for the 2nd repair. There is clearly an issue with the design when the rear lower tailgate would not open you could not lock the entire vehicle. This is a hazard

NHTSA complaint #11757013 — an unverified report by a vehicle owner.

ELECTRICAL SYSTEM

**Component/System:** 48V Mild Hybrid Electric Vehicle system, including the DC/DC converter subject to JLR recall D126, MHEV battery/Battery Energy Control Module, starter generator/alternator system, 12V charging system, telematics control module, and related vehicle communication/electrical modules. The vehicle and components are available for inspection upon request. **Description of Complaint:** My 2020 Land Rover Range Rover P400 MHEV, VIN [XXX], experienced serious electrical and high-voltage/MHEV system failures involving the 48V mild-hybrid system and DC/DC converter system. Before the original failure, the vehicle displayed the warning message **“High Voltage Shutdown Not Possible — System Live.”** The warning would appear on the instrument cluster while driving. The vehicle later displayed **“Stop Safely — Electrical Fault Detected.”** The vehicle then shut down while in operation, and steering assist was lost/steering became locked or extremely difficult to control. This created a serious safety risk because the vehicle lost power/drive functionality and steering assistance while being operated. The vehicle was taken to Jaguar Land Rover Parsippany for the D126 DC/DC converter recall/interim repair. The DC/DC converter is part of the 48V MHEV system and manages power transfer between the 48V and 12V electrical systems. After the D126-related repair, the vehicle would not start at pickup and had to be jump-started. The dealer later diagnosed a telematics control module issue/parasitic draw, but the vehicle continued to have electrical and high-voltage warnings. After the interim DC/DC repair, the **“High Voltage Shutdown Not Possible — System Live”** warning returned while driving. The malfunction indicator/check engine light also came on. Jaguar Land Rover Parsippany confirmed fault codes INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA complaint #11750176 — an unverified report by a vehicle owner.

ELECTRICAL SYSTEM

The contact owns a 2020 Land Rover Range Rover 3.0. The contact received notification of NTHSA Campaign Number: 26V248000 (Electrical system) however, the part to do the recall repair was not yet available. The local dealer was contacted but was not able to do repairs due to remedy not being provided as of yet by manufacturer The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had stated that failure was experienced. The contact stated that while driving at an undisclosed speed, unknowing vehicle warning light illuminated and vehicle stalled. The failure mileage was approximately 50,000.

NHTSA complaint #11748894 — an unverified report by a vehicle owner.

ELECTRICAL SYSTEM

The contact owns a 2020 Land Rover Range Rover. The contact received notification of NHTSA Campaign Number: 26V248000 (Electrical System); however, the part to do the recall repair was unavailable. The dealer was contacted, and the contact was informed that the parts were unavailable. The manufacturer was not contacted. The contact had not experienced a failure.

NHTSA complaint #11747925 — an unverified report by a vehicle owner.

ENGINE AND ENGINE COOLING

The contact owns a 2020 Land Rover Range rover 3.0. The contact stated while driving on the highway heard loud bang, no warning lights illuminated, continued to drive. white grayish Smoke coming from underneath the vehicle and a burning oil smell. There was also a lot of oil spots visible underneath the vehicle. Pulled off the road. The vehicle was towed to the dealer where it was diagnosed with engine failure caused by timing components. The vehicle was not repaired. The manufacturer was notified of the issue. The approximate failure mileage was 60,000.

NHTSA complaint #11736390 — an unverified report by a vehicle owner.

POWER TRAIN

Loss of all driving power. Gave fail code of Battery fail. We relpaced the battwry and still didnt work. Then were told we needed to replace the alternator. Replaced alternator and still failed. Now being told that we need to replace the dc dc converter...we have paid for the part but that part is on back order and we have now been without a vehicle for 6 months

NHTSA complaint #11733374 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

Loss of all driving power. Gave fail code of Battery fail. We relpaced the battwry and still didnt work. Then were told we needed to replace the alternator. Replaced alternator and still failed. Now being told that we need to replace the dc dc converter...we have paid for the part but that part is on back order and we have now been without a vehicle for 6 months

NHTSA complaint #11733374 — an unverified report by a vehicle owner.

ELECTRICAL SYSTEM

On March 11, 2026, the vehicle's DC/DC Converter failed completely without warning. It was towed to the Land Rover of Monmouth (NJ) where this failure was confirmed. The failure of the DC/DC converter resulted in the vehicle going completely "dead" while driving with my wife and children. There was no warning. Fortunately for my family and I, it occurred on a side street by my home and did not occur on a highway or other busy road. Had this occurred on a highway or busy road, this would have absolutely put our lives in danger. As noted, the failure of the DC/DC converter was confirmed by the Land Rover of Monmouth (NJ) authorized dealership (I have a video from the dealership stating and confirming the failure). There were zero warnings at the time it occurred; it just lost power and shut down. Based on my research after this incident, it appears to be a pervasive problem with Land Rover and while there appear to be active recalls for certain Land Rover models, inexplicably, there is no current recall for this particular model. My wife and I are very concerned that even if/when it is repaired, this will happen again. This is the primary vehicle my wife uses for transportation with our young children and I am extremely afraid of the risk that this poses to their lives. I've notified the dealership from where I purchased it and was directed to contact Land Rover USA. I have not heard back from Land Rover USA. This well-documented, pervasive defect puts lives at risk and is extremely dangerous. As an attorney, I find Land Rover's knowledge of this frequent and extensive issue -- while only having a limited recall and not providing any information to owners of other Land Rover vehicles -- is a reckless disregard for the safety of others and creates an unreasonable risk of harm to others, like my family.

NHTSA complaint #11725005 — an unverified report by a vehicle owner.

ELECTRICAL SYSTEM

I am filing this complaint regarding my 2020 Range Rover Full Size Plug-In Hybrid, which has been inoperable for over three months due to ongoing fault codes and software-related issues. The vehicle has been at an authorized Land Rover dealer for an extended period. The dealer has confirmed they are unable to proceed without direction or software updates from Jaguar Land Rover corporate engineering. For the last 60+ days, the issue has been repeatedly escalated between the dealer and corporate engineering with no actionable resolution, no repair authorization, and no clear timeline provided. I have even reached out customer relationship center file customer compliant which has not been responded to by LRNA/HQ. My case number is CASE:[XXX] Vehicle Background: •Vehicle would not charge beyond 80%. I scheduled an appointment with the local dealers to inspect. LR: Identified a coolant issue within the high voltage system. oRepair: We were able to get covered by LR per a service bulletin; however, the repair process took over a month. •November Subsequent issue: Check engine light appeared along with a “rotten egg” smell after charging. I returned the vehicle to the dealership. oRepair: LR identified power distribution box resistor out of target range with resistance causing over-charging. This took a month and believe a software issue may have caused this as well as cannot happen on non-plug in. oReplacement of both the power distribution box and battery cost $1,471. •December: Picked up the car and parked it for a week while out of town. The first week back I drove to work and the check engine light came on again. I have not yet received the vehicle back and it continues to throw powertrain codes. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA complaint #11716208 — an unverified report by a vehicle owner.

ENGINE

I am filing this complaint regarding my 2020 Range Rover Full Size Plug-In Hybrid, which has been inoperable for over three months due to ongoing fault codes and software-related issues. The vehicle has been at an authorized Land Rover dealer for an extended period. The dealer has confirmed they are unable to proceed without direction or software updates from Jaguar Land Rover corporate engineering. For the last 60+ days, the issue has been repeatedly escalated between the dealer and corporate engineering with no actionable resolution, no repair authorization, and no clear timeline provided. I have even reached out customer relationship center file customer compliant which has not been responded to by LRNA/HQ. My case number is CASE:[XXX] Vehicle Background: •Vehicle would not charge beyond 80%. I scheduled an appointment with the local dealers to inspect. LR: Identified a coolant issue within the high voltage system. oRepair: We were able to get covered by LR per a service bulletin; however, the repair process took over a month. •November Subsequent issue: Check engine light appeared along with a “rotten egg” smell after charging. I returned the vehicle to the dealership. oRepair: LR identified power distribution box resistor out of target range with resistance causing over-charging. This took a month and believe a software issue may have caused this as well as cannot happen on non-plug in. oReplacement of both the power distribution box and battery cost $1,471. •December: Picked up the car and parked it for a week while out of town. The first week back I drove to work and the check engine light came on again. I have not yet received the vehicle back and it continues to throw powertrain codes. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA complaint #11716208 — an unverified report by a vehicle owner.

FUEL/PROPULSION SYSTEM

I am filing this complaint regarding my 2020 Range Rover Full Size Plug-In Hybrid, which has been inoperable for over three months due to ongoing fault codes and software-related issues. The vehicle has been at an authorized Land Rover dealer for an extended period. The dealer has confirmed they are unable to proceed without direction or software updates from Jaguar Land Rover corporate engineering. For the last 60+ days, the issue has been repeatedly escalated between the dealer and corporate engineering with no actionable resolution, no repair authorization, and no clear timeline provided. I have even reached out customer relationship center file customer compliant which has not been responded to by LRNA/HQ. My case number is CASE:[XXX] Vehicle Background: •Vehicle would not charge beyond 80%. I scheduled an appointment with the local dealers to inspect. LR: Identified a coolant issue within the high voltage system. oRepair: We were able to get covered by LR per a service bulletin; however, the repair process took over a month. •November Subsequent issue: Check engine light appeared along with a “rotten egg” smell after charging. I returned the vehicle to the dealership. oRepair: LR identified power distribution box resistor out of target range with resistance causing over-charging. This took a month and believe a software issue may have caused this as well as cannot happen on non-plug in. oReplacement of both the power distribution box and battery cost $1,471. •December: Picked up the car and parked it for a week while out of town. The first week back I drove to work and the check engine light came on again. I have not yet received the vehicle back and it continues to throw powertrain codes. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA complaint #11716208 — an unverified report by a vehicle owner.

FUEL/PROPULSION SYSTEM

Upon having my tires balanced and aligned I was informed that my fuel tank is rusting out. I have included pictues below for reference, I have attempted to have the dealer and Land Rover replace the fuel tank but they refuse to do so even though there is a 6-year Corrosive Warranty in place.

NHTSA complaint #11697644 — an unverified report by a vehicle owner.

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

There is a current recall from January of last year that is affecting surround view cameras not currently working. My vehicle is experiencing the same issue but is not showing listed in the recall. Due to cameras not working it puts my safety and other at risk as I am not able to see when backing up or the surrounding areas especially when towing. A dealership may be looking into it soon as this issue just began. No other warning the cameras just don’t turn or are blurry, fuzzy and flicker. This includes all cameras. Front sides and rear.

NHTSA complaint #11654058 — an unverified report by a vehicle owner.

POWER TRAIN

the brakes failed to function while I drove. I almost hit the car in front of me. the brake booster was not functioning. the engine check light appeared suddenly, but with that other messages too, and also that was safe to continue to drive with caution. Just to mention two more messages that appeared on the display were: Stability control not available and Hill descent Control not available. I had to press extremely hard to break the car and of course I had to drive very slowly. I was cough of guard and almost hit a car in front of me at the traffic light. afterwards I just drove very slowly to my house. I checked the errors on my car and did research (I did not go to the dealership because they just extort money from you). I found out that the auxiliary battery failed. I replaced the battery and reset the system and the new battery information and that fixed the issue. I read on the Land Rover forums similar experience from many owners of this car. I believe there is a serious design flow because the low voltage of the auxiliary battery should not have caused the brake booster to malfunction while I drove. Just to mention that this auxiliary battery is an additional battery, (it looks like a motorcycle battery) and the main one is still healthy. And this is a hybrid (PHEV) car. Lots of source of energy to power important modules in the car which should not depend on the small auxiliary battery. Plus, the engine was running, meaning the alternator should be enough to power the modules that failed. I was very scared and happy that it was not my wife who drove the car. I have a report that was generated by the diagnostic tool that I use. A lot of errors popped up during that scary drive home. I attached the report I recorded from my diagnostic tool.

NHTSA complaint #11631410 — an unverified report by a vehicle owner.

SERVICE BRAKES

the brakes failed to function while I drove. I almost hit the car in front of me. the brake booster was not functioning. the engine check light appeared suddenly, but with that other messages too, and also that was safe to continue to drive with caution. Just to mention two more messages that appeared on the display were: Stability control not available and Hill descent Control not available. I had to press extremely hard to break the car and of course I had to drive very slowly. I was cough of guard and almost hit a car in front of me at the traffic light. afterwards I just drove very slowly to my house. I checked the errors on my car and did research (I did not go to the dealership because they just extort money from you). I found out that the auxiliary battery failed. I replaced the battery and reset the system and the new battery information and that fixed the issue. I read on the Land Rover forums similar experience from many owners of this car. I believe there is a serious design flow because the low voltage of the auxiliary battery should not have caused the brake booster to malfunction while I drove. Just to mention that this auxiliary battery is an additional battery, (it looks like a motorcycle battery) and the main one is still healthy. And this is a hybrid (PHEV) car. Lots of source of energy to power important modules in the car which should not depend on the small auxiliary battery. Plus, the engine was running, meaning the alternator should be enough to power the modules that failed. I was very scared and happy that it was not my wife who drove the car. I have a report that was generated by the diagnostic tool that I use. A lot of errors popped up during that scary drive home. I attached the report I recorded from my diagnostic tool.

NHTSA complaint #11631410 — an unverified report by a vehicle owner.

SERVICE BRAKES

In June 2023, I started my car and I got 2 error messages "Hill Descent Control not available" and "OK to drive with caution stability control not available", then when pressing the brake, it was very difficult to press the brake and stop the car. I took to the dealer and they replaced the secondary auxillary battery. In July 2024, I started my car and received the same 2 error messages and had trouble using my brakes again (same issue as in 2023). My car is again at the dealer, and I am told that the secondary auxiliary battery has failed again, and they can't figure out why. This seems to be a serious and dangerous situation, and I read online that there have been other complaints from other owners. My 4-year/50k mile warranty expires in October 2024, and I would like Land Rover to cover any future issues (at the very least) following the warranty period since this seems to be a recurring issue.

NHTSA complaint #11601608 — an unverified report by a vehicle owner.

POWER TRAIN

Stopped on main road to perform a left turn, car stopped during the turn and then lurched forward. The car then became inoperable and would not go into gear. Gear selector was not available and car kept cutting out. I could not move the vehicle out of traffic and I had to sit in moving traffic with my hazard lights flashing. Husband came and sat in the car, waited 15 mins, started the car and overruled the car allowing him to move the car off the road and out of moving traffic.

NHTSA complaint #11552605 — an unverified report by a vehicle owner.

ELECTRICAL SYSTEM

A recall was repaired on the vehicle in July 2022. Within 48 hours of repair, a high voltage warning appeared on the vehicle. The vehicle was taken in for service however the service department at Land Rover Tampa refused to check the warning because the light was not on at the time the vehicle arrived at the dealership. Approximately 2 weeks later, the low battery warning appeared on the vehicle and every electrical function of the vehicle began to shut down within 15 minutes of the warning. The vehicle was completely disabled and couldn't even have a battery jump or replacement. AAA was called and after inspection, AAA refused to sell a new battery because the diagnostics determined that the alternator needed to be replaced. The vehicle had to be towed twice before arriving to the retailer. The retailer initially attempted the repair the issue and disregarded the diagnostic from AAA by replacing the batteries however it it did not work. The retailer attempted to repair the issue 4 more times prior to returning the vehicle to the owner August 12, 2022. However, at pick up the low battery warning appeared once again and the service advisor stated that the warning would go away after driving. Less than 24 hours later, the low battery warning reappeared, the vehicle immediately began to shut down and the vehicle was completely disabled after crossing 4 lanes of traffic. The retailer towed the vehicle to its service department and attempted to repair the issue again. Unfortunately, the repair did not work and the vehicle was towed again on September 23, 2022 after the retailer was test driving the vehicle. The vehicle is still inoperable as of January 12, 2023. The vehicle is unsafe and Land Rover Corporate and all retailers are aware of this issue.

NHTSA complaint #11501496 — an unverified report by a vehicle owner.

SERVICE BRAKES

On December 17, 2022 I got back in my car from an earlier outing and had no brakes whatsoever. There was no warning, only a warning light afterwards that read something along the lines of "*** brake problem. Still safe to drive." The car is under warranty so I had it towed to Tacoma Land Rover. The brake situation was so dire that I sealed the key in an envelope, warning people there were no brakes. Long story but they determined that the brake failure was caused by a "dead auxiliary battery." I believe they said they replaced the battery but they might have recharged it since I wasn't asked to pay for a new one. If this had happened on the highway, I and others could have easily died. I'm afraid my safety is still at risk because there simply was no warning. I was fortunate that I was downtown late in the evening so there weren't many cars or pedestrians. I don't know if Land Rover had anyone inspect anything. There is no mention of it in the paperwork. I have asked them several times to change that "discharge" paperwork to reflect a "complete brake failure" but they do not reply. Paperwork currently reads something along the lines of, "...customer reports brake pedal is hard to depress..." and that's not the case at all.

NHTSA complaint #11500697 — an unverified report by a vehicle owner.