806 of the
1,531 complaints filed about the Lexus ES350
are about the airbag system —
53% of everything owners reported.
The worst model year for it is 2007.
The safety features on my Lexus ES 350 2020 malfunctioned on 10/16/2022 •Cruise control with radar functionality to speed up, slow down or stop, based upon my speed setting did not work at that moment. It did work my entire trip, which was a drive to Tallahassee from our residence on Friday and our return trip home on Sunday, until the accident occurred just north of the Ft. Pierce exit. •The brake sensor, which causes your vehicle to stop with obstructions near the vehicle did not function. •Airbags did not deploy •Seatbelts did not “lock” at impact. When I realized that the safety features (radar and brake sensor) were not working, I slammed on the brakes, but nothing happened.
NHTSA complaint #11490257 — an unverified report by a vehicle owner.
GM is unable to provide an ETA on a replacement airbag that is under an open safety recall. It has been months since I started contacting my nearest GMC dealer and GM customer support. It is unacceptable they can immediately repair let alone being un able to even provide a time frame for the replacement airbags.
NHTSA complaint #11443826 — an unverified report by a vehicle owner.
I WAS DRIVING ON FREEWAY 5 SOUTH, IN A CARPOOL LANE, ALL OF SUDDEN ANOTHER CAR SLAMMED TO MY REAR DOOR ON THE RIGHT SIDE, CAUSED MY CAR TO SPIN OUT OF CONTROL, WENT ACCROSS THE FREEWAY AND SLAMMED TO THE LEFT REAR WHEELS OF THE INCOMING 18 WHEELERS BIG RIG, BUT NONE OF THE AIRBAGS INSIDE THE BRAND NEW 2020 LEXUS ES 350 DEPLOYED TO PROTECT ACCUPANTS.
NHTSA complaint #11373985 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNED A 2011 LEXUS ES350. THE CONTACT STATED THAT WHILE HER SON WAS DRIVING AT 70 MPH, WITHOUT WARNING AN ABNORMAL NOISE WAS HEARD COMING FROM THE PASSENGER WHEEL AND WITHIN SECONDS HE LOST CONTROL OF THE VEHICLE CRASHING INTO A DITCH AND FLIPPING OVER. THE DRIVER DEPRESSED THE BRAKE PEDAL AS THE VEHICLE SLID ON THE WET ROADWAY DUE TO THE RAIN. THE DRIVER WAS EJECTED FROM THE VEHICLE THRU THE WINDSHIELD AS THE AIR BAGS FAILED TO DEPLOY. THE DRIVER SUSTAINED A BROKEN HIP AND FACE LACERATION AS HE WAS TRANSPORTED TO THE HOSPITAL BY AMBULANCE. A POLICE REPORT WAS MADE. THE INSURANCE COMPANY WAS CONTACTED AND TOWED THE VEHICLE TO A LOT WHERE IT WAS DEEMED A TOTAL LOSS. NO DEALER WAS CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AS A CLAIM WAS FILED. HOWEVER NO FURTHER ASSISTANCE WAS TAKEN. THE FAILURE MILEAGE WAS APPROXIMATELY 89,000.
NHTSA complaint #11348985 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2014 LEXUS ES350. THE CONTACT STATED WHILE DRIVING 61 MPH, HE HIT A DEER. THE AIRBAGS DID NOT DEPLOY AS HIS FACE HIT THE STEERING WHEEL. THE CONTACT STATED HE SAW SMOKE FROM THE ENGINE COMPART HOWEVER, NO FIRE WAS SEEN. THE CONTACT STATED HE SUSTAINED HEAD INJURIES HOWEVER, HE DID NOT SEEK MEDICAL ATTENTION. THE VEHICLE WAS TOWED TO A COLLISION CENTER BY THE INSURANCE COMPANY. THE CAUSE OF THE FAILURE HAS NOT BEEN DETERMINED BY AN INDEPENDENT MECHANIC OR DEALER. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 101,000.
NHTSA complaint #11321098 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2016 LEXUS ES350. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 25-30 MPH, THE BRAKE PEDAL WAS DEPRESSED AND FAILED TO SLOW OR STOP THE VEHICLE. THE VEHICLE CRASHED INTO THE REAR OF ANOTHER VEHICLE. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED. THERE WAS NO INJURIES SUSTAINED BY EITHER DRIVERS. THE VEHICLE WAS TOWED TO AN AUTO BODY SHOP TO BE REPAIRED. LEXUS OF MILWAUKEE LOCATED AT 1433 W SILVER SPRING DR, MILWAUKEE, WI 53209, (414) 386-5749, WAS CONTACTED BY PHONE AND QUESTIONED ABOUT POSSIBLE RECALLS FOR WHICH THE VEHICLE MIGHT HAVE BEEN SUBJECTED TO. THE CONTACT WAS INFORMED THAT THE VEHICLE HAD BEEN REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 16V198000 (SERVICE BRAKES, HYDRAULIC, ELECTRONIC STABILITY CONTROL) SOMETIME IN 2017. THE MANUFACTURER WAS NOT CONTACTED OR INFORMED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 24,000. *DT 'PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'
NHTSA complaint #11231877 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2010 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V005000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. IRA LEXUS MANCHESTER (18 KILTON RD, BEDFORD, NH 03110, (603) 218-3500) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
NHTSA complaint #11207707 — an unverified report by a vehicle owner.
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V024000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. LEXUS OF ENGLEWOOD (53 ENGLE ST, ENGLEWOOD, NJ 07631, (201) 568-3900) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE AND NEEDED TO BE ORDERED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
NHTSA complaint #11205796 — an unverified report by a vehicle owner.
THIS WEB SITE (THE NHTSA) SAYS THERE IS NO RECALL ON THIS VIN, BUT TOYOTA/LEXUS SITE SAYS THERE IS, FOR THE AIRBAGS. THIS MISLEADING INFORMATION ON A GOVERNMENT WEB SITE CAN BE DANGEROUS.
NHTSA complaint #11175933 — an unverified report by a vehicle owner.
TAKATA RECALL RECEIVED A NOTICE FROMTK HOLDINGS INC ABOUT ONE TO TWO YEARS AGO REGARDING REPLACEMENT OF AIR BAG. CALLED MY LEXUS DEALER ABOUT A YEAR AGO AND THEY TOLD ME THEY WOULD NOTICE WHEN IT WAS MY TURN. THEY DID NOT GIVE ME A TIME FRAME ON WHEN THEY WOULD REPAIR IT. I AM DRIVING A DANGEROUS CAR. HOW LONG DO I HAVE TO WAIT?? CASE NO 17-11375
NHTSA complaint #11128738 — an unverified report by a vehicle owner.
I KEEP GETTING MAIL ABOUT THE RECALL AND HAVE SPOKE TO LEXUS SEVERAL TIMES IN THE PAST 2 YEARS ABOUT THE TAKATA AIRBAGS EACH TIMES SOMEONE TELLS ME SOMETHING DIFFERENT BUT THERE IS NO LEXUS DEALER IN MY CITY AND THE CLOSEST IS OVER 100 MILES AWAY IN WHICH I DON'T HAVE MONEY TO TAKE A TRIP. I'M WORRIED ABOUT THIS SITUATION BECAUSE NOW THEY SAY DON'T EVEN RIDE NO ONE IN THE PASSENGER SEAT THAT'S A INCONVENIENT I USE THIS CAR TO TRANSPORT MY KIDS TO SCHOOL,MY JOB AND LEXUS ISN'T HELPING AND IT'S REALLY THEY FAULT THAT I'M IN THIS SITUATION. IF I COULD TAKE THE CAR TO A SHOP IN MY CITY WHERE I'M PURCHASING THE CAR I WOULD TAKE THE CAR TO THE SHOP BUT OVER 100 MILES OUT AND A 100 MILES BACK HOME I CAN'T AFFORD THAT.
NHTSA complaint #11118983 — an unverified report by a vehicle owner.
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME THE RECALL REPAIR. THE LEXUS DEALER (HENNESSY LEXUS OF ATLANTA, 5955 PEACHTREE INDUSTRIAL BLVD, ATLANTA, GA 30341, 770-457-6800) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
NHTSA complaint #11105114 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNED A 2007 LEXUS ES350. WHILE DRIVING AT AN UNKNOWN SPEED, ANOTHER VEHICLE CRASHED INTO THE FRONT PASSENGER SIDE OF THE CONTACT'S VEHICLE. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT STATED THAT THE FRONT SEAT PASSENGER SUSTAINED A NECK INJURY THAT DID NOT REQUIRE MEDICAL ATTENTION. THE VEHICLE WAS TOWED TO AN UNKNOWN TOWING GARAGE AND DEEMED DESTROYED. THE CONTACT CALLED HOFFMAN LEXUS AT 860-525-3987; HOWEVER, THEY COULD NOT DETERMINE THE CAUSE OF THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 91,000.
NHTSA complaint #11098635 — an unverified report by a vehicle owner.
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 LEXUS ES350. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 18V024000 (AIR BAGS) WAS RECEIVED IN JUNE OF 2016. LEXUS OF RICHMOND IN RICHMOND, VA STATED THAT THE PARTS NEEDED TO REPAIR THE RECALL WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
NHTSA complaint #11089137 — an unverified report by a vehicle owner.
THE PASSENGER SIDE AIRBAG IS BEING DISABLED BY A DEFECTIVE SENSOR IN THE SEAT AND LEXUS IS INFORMING CUSTOMERS THAT THEY DON'T HAVE THE PARTS TO FIX THE ISSUE. THEREFORE, THE PASSENGER AIRBAG IS ESSENTIALLY PERMANENTLY DISABLED. THIS IS A SERIOUS CONCERN SINCE ANY PERSON TRAVELING IN THE FRONT PASSENGER SEAT WILL NO LONGER HAVE A WORKING AIRBAG.
NHTSA complaint #11084559 — an unverified report by a vehicle owner.
DRIVER SIDE KNEE AIRBAG CAUSED HEMATOMA, SECOND DEGREE BURN ON L. LEG, RESULTING IN 2 SURGERIES, USE OF WOUND VAC FOR 2 1/2 MONTHS, AND PERMANENT LYMPEDEMA AND SCARRING ON L. CALF. DRIVER HAS REPLACED KNEES THAT ARE AT HIGH RISK IF FURTHER CRASH AND KNEE BAG DEPLOYS AGAIN. DRIVER NEEDS ON-OFF SWITCH INSTALLED FOR DRIVER KNEE AIRBAG. DRIVER WAS NOT AT FAULT IN THIS ACCIDENT AND WANTS KNEE AIRBAGS REMOVED OR AN ON-OFF SWITCH INSTALLED. THE AIRBAG ON STEERING WHEEL DEPLOYED CORRECTLY AND CAUSED NO DAMAGE. THE KNEE AIRBAG IS A DANGER TO DRIVER.
NHTSA complaint #11084148 — an unverified report by a vehicle owner.