52 of the 279 complaints filed about the Lexus IS 350 are about the airbag system — 19% of everything owners reported. The worst model year for it is 2006.
52
Complaints
19%
Share of all complaints
5
Crashes
0
Fires
AIR BAGS
ON JUNE 11, 2019 I WAS DRIVING ON REGULAR SPEED LIMIT OF ROAD 55MPH AND SUDDENLY DEER AND FOX CAME, SO I TRY TO AVOID THEM AND HIT THE BRAKE AND ABS BRAKE DIDN'T WORK HIT THE FOX AND CAR STABILITY CONTROL DIDN'T WORK AND CAR FLIP 5TIMES AND HIT THE DEER AS WELL, BUT NONE OF MY CAR AIRBAGS DEPLOYED AFTER FLIPPING AND HITTING.
NHTSA complaint #11229010 — an unverified report by a vehicle owner.
AIR BAGS
AIR BAG LIGHT GOES ON AND THAN OFF
NHTSA complaint #11206847 — an unverified report by a vehicle owner.
AIR BAGS
THERE HAS BEEN AN INTERMITTENT AIRBAG WARNING LIGHT ON MY VEHICLE. WHEN TAKEN TO THE DEALER FOR SERVICE, UNFORTUNATELY THE LIGHT WENT OUT, AND NO CODE WAS CAPTURED. IT WAS RETURNED TO THE DEALER RECENTLY, AND A FAULT CODE WAS RECOGNIZED; A POSSIBLE KNEE AIRBAG ISSUE. WHEN TALKING WITH THE SERVICE WRITER, THEIR TECHNICIANS HAD MENTIONED IT WAS MOST LIKELY A SHORT IN A WIRING HARNESS AT A COST OF $3500 TO REPLACE. I WAS TOLD ALL OF THE AIRBAGS MAY BE INOPERATIVE WITH THE WARNING LIGHT ON, BUT THE DEALERSHIP WAS NOT SURE. A NUMBER OF ONLINE LEXUS BLOGS TALK ABOUT SIMILAR CIRCUMSTANCES AND STRUGGLING WHY A FAULTY (DEFECTIVE) WIRING HARNESS THAT DISABLES ALL AIRBAGS IS NOT A SAFETY RECALL. IT SHOULDN'T HAVE TO BE A FATAL CRASH DUE TO INOPERATIVE AIRBAGS TO WARRANT A RECALL.
NHTSA complaint #11174298 — an unverified report by a vehicle owner.
AIR BAGS
AFTER HITTING A HARD BUMP, THE VEHICLE THREW A B1866 CODE INDICATING AN OPEN CIRCUIT ON THE FRONT PASSENGER KNEE AIRBAG. THE CONNECTOR HAS BECOME LOOSE AND AFTER READING OTHER COMPLAINTS ONLINE IT SEEMS TO HAPPEN FREQUENTLY WITH THIS CONNECTOR OR ON THE DRIVER SIDE KNEE AIRBAG CONNECTOR.
NHTSA complaint #11166718 — an unverified report by a vehicle owner.
AIR BAGS
WIRING HARNESS DEFECT RENDERS SRS/SEATBELT PRETENSION SYSTEM INOPERABLE. LEXUS REFUSES TO REPLACE WIRING HARNESS WITHOUT CHARGING $3,000. THE ISSUE IS LISTED UNDER A TSB BY LEXUS AND WAS KNOWN TO THEM.
NHTSA complaint #11124573 — an unverified report by a vehicle owner.
AIR BAGS:KNEE BOLSTER
WIRING HARNESS DEFECT RENDERS SRS/SEATBELT PRETENSION SYSTEM INOPERABLE. LEXUS REFUSES TO REPLACE WIRING HARNESS WITHOUT CHARGING $3,000. THE ISSUE IS LISTED UNDER A TSB BY LEXUS AND WAS KNOWN TO THEM.
NHTSA complaint #11124573 — an unverified report by a vehicle owner.
AIR BAGS
TL* THE CONTACT OWNED A 2010 LEXUS IS 350. WHILE THE CONTACT'S HUSBAND WAS DRIVING AT AN UNKNOWN SPEED, ANOTHER VEHICLE REAR ENDED HIS VEHICLE. THE CONTACT'S VEHICLE SPUN AND STRUCK A BARRIER ON THE PASSENGER SIDE. THE AIR BAGS DID NOT DEPLOY. THE CONTACT'S HUSBAND SUFFERED FRACTURED RIBS THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A TOW YARD AND THE INSURANCE COMPANY DECLARED THE VEHICLE TO BE A TOTAL LOSS. THE VEHICLE WAS NOT TAKEN TO AN INDEPENDENT MECHANIC OR DEALER TO DETERMINE THE AIR BAG FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS APPROXIMATELY 88,000.
NHTSA complaint #11121703 — an unverified report by a vehicle owner.
AIR BAGS
DASHBOARD AND DOOR PANELS ARE MELTING CAUSING THE PLASTIC TO SHINE AND CAST A REFLECTION ON THE WINDSHIELD CAUSING POOR VISION. IN ADDITION THE PASSENGER AIRBAG MAY NOT WORK PROPERLY AS THE DASH HAS MELTED WITHIN THE AREA THE AIRBAG SHOULD DEPLOY.
NHTSA complaint #11103387 — an unverified report by a vehicle owner.
AIR BAGS:KNEE BOLSTER
TAKATA RECALL. AFTER LETTING THE LEXUS DEALERSHIP DO THE RECALL ON MY AIRBAGS, I RECEIVED A AIRBAG LIGHT SHORTLY AFTER AND LET THEM KNOW I DIDN'T HAVE THE ISSUE UNTIL AFTER THEY SERVICED THE AIRBAG. THE ISSUE IS STATED THAT THEY MADE THE HARNESS TOO SHORT IN MY YEAR CAR AND LEXUS IS NOT TAKING RESPONSIBILITY FOR THEIR ERROR WHICH IS PUTTING MY LIFE AND MY CHILD'S LIFE IN DANGER IF WE WERE TO GET IN A ACCIDENT WITH MY CAR. THE AIRBAGS ARE DISABLED DUE TO THIS FAULTY HARNESS. WHEN CONTACTING CORPORATE THEY ONLY OFFERED TO HELP WITH $500 OF THE COST WHILE THE DEALERSHIP WANTS $3500 TO FIX. THIS IS ABSOLUTELY RIDICULOUS. WHY SHOULD I HAVE TO PAY FOR A ISSUE THAT LEXUS KNOWS WAS THERE MISTAKE. THIS IS A MAJOR SAFETY CONCERN AND SHOULD BE ADDRESSED IMMEDIATELY!
NHTSA complaint #11084671 — an unverified report by a vehicle owner.
AIR BAGS
TAKATA RECALL. AFTER LETTING THE LEXUS DEALERSHIP DO THE RECALL ON MY AIRBAGS, I RECEIVED A AIRBAG LIGHT SHORTLY AFTER AND LET THEM KNOW I DIDN'T HAVE THE ISSUE UNTIL AFTER THEY SERVICED THE AIRBAG. THE ISSUE IS STATED THAT THEY MADE THE HARNESS TOO SHORT IN MY YEAR CAR AND LEXUS IS NOT TAKING RESPONSIBILITY FOR THEIR ERROR WHICH IS PUTTING MY LIFE AND MY CHILD'S LIFE IN DANGER IF WE WERE TO GET IN A ACCIDENT WITH MY CAR. THE AIRBAGS ARE DISABLED DUE TO THIS FAULTY HARNESS. WHEN CONTACTING CORPORATE THEY ONLY OFFERED TO HELP WITH $500 OF THE COST WHILE THE DEALERSHIP WANTS $3500 TO FIX. THIS IS ABSOLUTELY RIDICULOUS. WHY SHOULD I HAVE TO PAY FOR A ISSUE THAT LEXUS KNOWS WAS THERE MISTAKE. THIS IS A MAJOR SAFETY CONCERN AND SHOULD BE ADDRESSED IMMEDIATELY!
NHTSA complaint #11084671 — an unverified report by a vehicle owner.
AIR BAGS
ON NOVEMBER 8, 2017, I WAS INVOLVED IN A TRAFFIC ACCIDENT IN SANTA MONICA, CA AS I WAS MAKING A LEFT TURN FROM AN ALLEY ONTO A TWO-LANE RESIDENTIAL STREET. THE OTHER VEHICLE STRUCK ME ON THE LEFT FRONT CORNER OF MY CAR. WHILE THE AIRBAGS OF THE OTHER CAR WERE DEPLOYED , NONE OF MY AIRBAGS WERE DEPLOYED. FURTHER, MY SHOULDER BELT FAILED TO PROPERLY RESTRAIN ME AND THE TOP OF MY HEAD STRUCK THE LEFT 'A-PILLAR'. SOON AFTER THE ACCIDENT, I REQUESTED THAT LEXUS DOWNLOAD MY CAR'S EDR( AKA "BLACK BOX" ). THE INJURY TO THE TOP OF MY HEAD DID NOT TURN OUT TO BE SERIOUS. HOWEVER, ABOUT 2-3 WEEKS FOLLOWING THE ACCIDENT, I STARTED HAVING PAIN IN MY LOWER RIGHT ABDOMEN. THIS WAS SOON THEREAFTER DIAGNOSED AS A RIGHT SIDE INGUINAL HERNIA. ABOUT THIS SAME TIME, I RECEIVED A DOWNLOAD OF THE RAW DATA FROM MY CAR'S EDR. I WAS ABLE TO COMPUTE THAT I EXPERIENCED A 20 G FORCE TOWARDS THE LEFT FRONT CORNER OF MY VEHICLE. MY CONCLUSION IS THAT MY BODY WAS FORCED UPWARDS AND TORQUED TO THE LEFT DURING THE ACCIDENT WITH A FORCE EQUAL TO 20 TIMES MY BODY WEIGHT. I CONCLUDE THAT THIS CAUSED THE INJURY LEADING TO THE HERNIA. WHEN I FIRST CONTACTED LEXUS LAST NOVEMBER, I INDICATED THAT I BELIEVED THERE WAS A "SAFETY GAP" IN MY VEHICLE. WHILE I ACCEPT THAT THE AIR BAGS DID NOT DEPLOY, I STRONGLY BELIEVE THAT THE SHOULDER BELT SHOULD HAVE PRECLUDED MY HEAD HITTING THE "A-PILLAR' AND THE INJURY TO MY LOWER RIGHT ABDOMEN. AFTER MUCH DELAY, I FINALLY RECEIVED A RESPONSE FROM TOYOTA ON FEBRUARY 8, 2018. IN A BRIEF, DISMISSIVE ONE-PAGE LETTER, THEIR RESPONSE WAS THAT MY CAR PERFORMED PROPERLY DURING THE ACCIDENT. IN THIS LETTER, THEY FAILED TO EVEN MENTION THE FAILURE OF MY SHOULDER BELT TO PROPERLY RESTRAIN ME. BASED ON EARLIER CONVERSATIONS VIA PHONE WITH LEXUS, I HAD BEEN EXPECTING A REPORT PREPARED BY LEXUS SAFETY ENGINEERS. IN CONCLUSION, I WILL NOT PURCHASE ANOTHER LEXUS VEHICLE.
NHTSA complaint #11075460 — an unverified report by a vehicle owner.
AIR BAGS
VEHICLE WAS STATIONARY AND SAT OVERNIGHT. UPON STARTING CAR SRS LIGHT CAME ON AND WAS DIAGNOSED WITH TROUBLE CODE DTC 1861 THAT RESULTED IN A KNEE SQUIB MALFUNCTION DUE TO A WIRING HARNESS ISSUE. THIS REQUIRES A NEW WIRING HARNESS THAT WILL COST OVER $2500. LEXUS KNOWS THIS IS AN ISSUE AS THEY HAVE ISSUED A TSB FOR IT BUT REFUSES TO ISSUE A RECALL OR DO IT AS A GOODWILL SERVICE. THIS IS A MAJOR SAFETY ISSUE ESPECIALLY DUE TO LEXUS REALIZING THERE IS AN ISSUE BUT REFUSING TO STEP UP AND CORRECT THE ISSUE.
NHTSA complaint #11072463 — an unverified report by a vehicle owner.
AIR BAGS
TL* THE CONTACT OWNS A 2007 LEXUS IS 350. WHILE DRIVING 35 MPH, THE AIR BAG INDICATOR ILLUMINATED WITHOUT WARNING. SEWELL LEXUS IN FORT WORTH, TEXAS REQUESTED THAT THE VEHICLE BE BROUGHT IN FOR DIAGNOSTIC TESTING. THE VEHICLE WAS DIAGNOSED BY AN INDEPENDENT MECHANIC AS HAVING SQUIB CIRCUIT FAILURE INSIDE OF THE AIR BAG, WHICH CAUSED THE SRS INDICATOR TO ILLUMINATE UNDER CODE: B1861. THE INDEPENDENT MECHANIC STATED THAT IN THE EVENT OF A CRASH, THE SQUIB CIRCUIT FAILURE COULD POTENTIALLY DISABLE THE AIR BAGS. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 141,896.
NHTSA complaint #11041450 — an unverified report by a vehicle owner.
AIR BAGS
TAKATA RECALL- TOOK MY CAR TO THE LEXUS DEALERSHIP IN HONOLULU HI FOR THE RECALL ON THE PASSENGER SIDE AIRBAG WHICH THEY CLAIMED IT WAS COMPLETED AND RESOLVED. TWO DAYS LATER THE AIRBAG LIGHT ON DASH WOULD BLINK. I CALLED THEM TO LET THEM KNOW AND WE MADE AN APPT. WHEN I TOOK THE LEXUS BACK THEY DID A DIAGNOSTIC TEST AND CLAIMED THE DRIVERS SIDE AIRBAG NEEDED TO BE REPAIRED AT A $4,000.00. I FEEL IT SHOULD BE REPAIRED AT $0.00. IF YOU CAN, PLEASE HELP. THE SERVICE MANAGER THERE IS NOT HELPFUL AT ALL.
NHTSA complaint #11036002 — an unverified report by a vehicle owner.
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 LEXUS IS 350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS). HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT SPOKE TO MCGRATH LEXUS OF CHICAGO 1250 W DIVISION ST, CHICAGO, IL 60642 WHO STATED THAT THE TIMEFRAME HAD BEEN EXTENDED TO DECEMBER. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
NHTSA complaint #11031888 — an unverified report by a vehicle owner.
AIR BAGS
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
NHTSA complaint #11011259 — an unverified report by a vehicle owner.
AIR BAGS
I BOUGHT MY CAR USED IN 2015 AND ABOUT 1,000 MILES AFTER DRIVING IT OFF THE LOT THE AIRBAG LIGHT CAME ON. I TOOK IT TO THE LOCAL LEXUS DEALERSHIP AND THEY DIAGNOSED IT AS THE DRIVER'S KNEE AIRBAG AND SAID THE ENTIRE AIRBAG WIRE HARNESS NEEDED TO BE REPLACED AND QUOTED ME $3,500. I LOOKED UP THE ISSUE AND FOUND THAT LEXUS HAD PREVIOUSLY ISSUED A TSIB ON IT (L-SB-0167-08). I ALSO READ MANY OWNERS AROUND THAT TIME WERE ABLE TO GET IT FIXED UNDER WARRANTY (72MO OR 70K MILES). UNFORTUNATELY THAT EXPIRED FOR ME 2 YEARS BEFORE I EVEN BOUGHT THE CAR. I'M VERY FRUSTRATED THAT THEY KNOW THIS IS AN ISSUE, THAT IT'S RELATED TO AIRBAG SAFETY AND THEY ARE STILL ASKING ME TO PAY THOUSANDS. IT'S BEEN TWO YEARS AND THE LIGHT IS STILL ON. PS: THE DEALERSHIP TOLD ME SEVERAL TIMES THAT I WASN'T AFFECTED BY THE TAKETA RECALL BUT I LATER GOT THE RECALL NOTICE.
NHTSA complaint #11002059 — an unverified report by a vehicle owner.
AIR BAGS
LEXUS IS 350. CONSUMER WRITES IN REGARDS TO FRONT PASSENGER AIRBAG SAFETY RECALL. *LD THE CONSUMER STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME RECONCILING THE AIRBAG RECALL. THE CONSUMER REQUESTED TO BE REIMBURSED FOR THE COST OF A RENTAL VEHICLE. THE DASHBOARD AND DOOR PANEL WERE CRACKED AND MELTING. THE DOOR PANEL WAS REPAIRED. *JS
NHTSA complaint #10985388 — an unverified report by a vehicle owner.
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LEXUS IS 350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR FOR OVER TWO YEARS. THE DEALER (SERVCO LEXUS HONOLULU, 650 KAPIOLANI BLVD, HONOLULU, HI 96813, (808) 545-3987) DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE CONTACT'S VEHICLE WOULD RECEIVE THE RECALL REPAIR. IN ADDITION, THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 09V020000 (ENGINE AND ENGINE COOLING). THE CONTACT WAS NOT EXPERIENCING A FAILURE. PARTS DISTRIBUTION DISCONNECT.
NHTSA complaint #10993721 — an unverified report by a vehicle owner.
AIR BAGS
2006 LEXUS IS 350. CONSUMER WRITES IN REGARDS TO WARRANTY ENHANCEMENT NOTICE -DASHBOARD, FRONT AND REAR INTERIOR DOOR PANELS CRACKS/STICKY/MELTING AND FRONT PASSENGER AIRBAG INFLATOR RECALL NOTICE CAUSES ARE SIMILAR DUE TO TEMPERATURE OR HUMIDITY. *SMD UPDATED 05/1/2017
NHTSA complaint #10903933 — an unverified report by a vehicle owner.