52 of the
279 complaints filed about the Lexus IS 350
are about the body and structure —
19% of everything owners reported.
The worst model year for it is 2006.
The contact owns a 2007 Lexus IS350. The contact stated that the dashboard was melting and becoming sticky. The failure caused the dashboard to become shiny impeding the view of the driver. The vehicle was not repaired. The contact stated that the letter was mailed to the previous owner regarding a repair for the failure and the deadline was missed for the dashboard replaced. The vehicle had not been repaired. The manufacturer was made aware of the failure and provided the contact with a maintenance voucher. The approximate failure mileage was 65,000.
NHTSA complaint #11510671 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2007 LEXUS IS 350. THE CONTACT STATED THAT THE DASHBOARD WAS STICKY CAUSING A GLARE TO REFLECT ONTO THE WINDSHIELD CAUSING A VISIBILITY ISSUE WHILE DRIVING. THE CONTACT INFORMED LEXUS OF WESTMINISTER (7600 WESTMINSTER BLVD, WESTMINSTER, CA 92683) OF THE FAILURE AND WAS REFERRED TO THE MANUFACTURER FOR ASSISTANCE. THE MANUFACTURER INFORMED THE CONTACT THAT THERE WAS A CUSTOMER SUPPORT LETTER MAILED OUT TO IN 2015 AND EXPIRED IN 2017. NO FURTHER ASSISTANCE WAS PROVIDED. THE CONTACT STATED THAT SHE NEVER RECEIVED THE LETTER. THE CONTACT STATED THE FAILURE WAS A SAFETY ISSUE BECAUSE THE LIGHT FROM THE DASHBOARD WAS REFLECTING ONTO THE WINDSHIELD AND REDUCING HER VISIBILITY WHILE DRIVING. THE FAILURE MILEAGE WAS 71,348.*DT*JB Consumer stated dealer and manufacture is aware of the defects.
NHTSA complaint #11399298 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2006 LEXUS IS 350. THE CONTACT STATED THAT THE DASHBOARD WAS CRACKED AND THE AIR BAGS WERE VISIBLE. THE DASHBOARD WAS ALSO MELTED AND STICKY DUE TO THE SUN. THE VEHICLE WAS TAKEN TO LEXUS OF WESTMINSTER (LOCATED AT 13590 BEACH BLVD, WESTMINSTER, CA 92683, (714) 702-1849) WHERE IT WAS DIAGNOSED THAT THE DASHBOARD NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED DUE TO THE REPAIR FEES. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 154,588.
NHTSA complaint #11170430 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2006 LEXUS IS 350. DUE TO THE GLARE OF THE SUN, THE DASHBOARD MELTED AND BECOME VERY STICKY. THE VEHICLE WAS TAKEN TO LEXUS OF WESTMINSTER (LOCATED AT 13590 BEACH BLVD, WESTMINSTER, CA 92683, (714) 702-1869), BUT WAS NOT DIAGNOSED DUE TO THE DIAGNOSTIC AND REPAIR FEES. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 150,000.
NHTSA complaint #11156898 — an unverified report by a vehicle owner.
TAKATA RECALL.... I AM FILING THIS COMPLAINT FOR THE INTERIOR DASH AND DOOR PANELS HAVING A MELTING EFFECT. THEY ARE NOW COATED IN A STICKY RESIDUE. THE DASH CAUSING VISIBILITY PROBLEMS DUE TO THE SHINY PLASTIC MELTING. I'M GUESSING THAT THE HEAT WAS A FACTOR IN CAUSING THIS TO MELT. MAKING IT VERY UNSAFE WHEN DRIVING ON THE HIGHWAY.
NHTSA complaint #11055073 — an unverified report by a vehicle owner.
LEXUS IS 350. CONSUMER WRITES IN REGARDS TO FRONT PASSENGER AIRBAG SAFETY RECALL. *LD THE CONSUMER STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME RECONCILING THE AIRBAG RECALL. THE CONSUMER REQUESTED TO BE REIMBURSED FOR THE COST OF A RENTAL VEHICLE. THE DASHBOARD AND DOOR PANEL WERE CRACKED AND MELTING. THE DOOR PANEL WAS REPAIRED. *JS
NHTSA complaint #10985388 — an unverified report by a vehicle owner.
2006 LEXUS IS 350. CONSUMER WRITES IN REGARDS TO WARRANTY ENHANCEMENT NOTICE -DASHBOARD, FRONT AND REAR INTERIOR DOOR PANELS CRACKS/STICKY/MELTING AND FRONT PASSENGER AIRBAG INFLATOR RECALL NOTICE CAUSES ARE SIMILAR DUE TO TEMPERATURE OR HUMIDITY. *SMD UPDATED 05/1/2017
NHTSA complaint #10903933 — an unverified report by a vehicle owner.
LEXUS/TOYOTA HAS PROMISED TO REPLACE RECALLED PARTS FOR A 2006 LEXUS IS 350- STICKY DASHBOARDS AND SIDE PANELS OF CARS IN WHICH LOW-QUALITY OR DEFECTIVE MATERIALS WERE USED WHEN MANUFACTURING- THAT WHEN EXPOSED TO SUNLIGHT AND SUBSEQUENT HEAT THE PARTS MELTED BECOMING STICKY, AND PERMANENTLY REMAINING IN A SEMI-VISCOUS STATE. HOWEVER, NO PROGRESS HAS BEEN MADE TOWARDS REMEDYING THE SITUATION. REGARDLESS OF HAVING BEEN ON A WAITING LIST TO HAVE THE DEFECTIVE DASH AND DOOR PANELS REPLACED SINCE 2015-AS OF JAN 2017 THERE IS STILL NO ESTIMATED TIME FOR WHEN THE REPAIR WORK WILL BE DONE. LEXUS CLAIMS TO HAVE LIMITED PARTS/SUPPLIES TO WORK WITH THUS CAUSING THE DELAY, HOWEVER AFTER CHECKING WITH A LOCAL THIRD PARTY AUTO REPAIR SHOP, I LEARNED THAT THE THIRD PARTY CAN PERFORM THE REPAIRS IMMEDIATELY. I SPOKE WITH A LEXUS REP ABOUT HAVING THE REPAIRS MADE BY A THIRD PARTY AND BEING REIMBURSED BY LEXUS- AND I WAS INFORMED BY THE REP THAT THEY WOULD NOT COVER THE COST OF THE REPAIRS DONE BY A THIRD PARTY BECAUSE IT WOULD HAVE TO BE GENUINE LEXUS PARTS TO BE COVERED- BUT THE THIRD PARTY ASSURES ME IT WOULD BE USING GENUINE LEXUS PARTS- AND THAT DUE TO THE SPECIFIC NATURE OF THE PARTS (DASH AND DOOR PANELS) LEXUS WOULD BE THE ONLY MANUFACTURER THAT MAKES THOSE PARTICULAR PARTS. I BELIEVE BEING ON A WAITING LIST WITH NO ESTIMATED DATE AS TO WHEN TO EXPECT RELIEF IS A DELIBERATE RUSE TO PUT CUSTOMERS OFF INDEFINITELY AND THAT LEXUS/TOYOTA HAS NO INTENTION OF ACTUALLY FOLLOWING THROUGH WITH THE REPAIRS. WE WOULD LIKE TO HAVE A THIRD PARTY DO THE REPAIRS IMMEDIATELY AND THEN BE REIMBURSED FOR THE OUT OF POCKET COST OF CORRECTING THE DEFECTIVE/ RECALLED PARTS. HTTP://WWW.CARCOMPLAINTS.COM/NEWS/2015/TOYOTA-REPLACE-MELTING-SHINY-DASHBOARDS.SHTML.
NHTSA complaint #10947018 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2006 LEXUS IS 350. THE CONTACT STATED THAT THE DASHBOARD MELTED, FRACTURED, AND PRODUCED A GLARE DURING SUNNY WEATHER CONDITIONS. THE FAILURE RECURRED EACH TIME THE VEHICLE WAS DRIVEN ON A SUNNY DAY. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE DASHBOARD WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 60,000. THE VIN WAS UNAVAILABLE.
NHTSA complaint #10723053 — an unverified report by a vehicle owner.
THIS IS THE FIRST BRAND NEW CAR I'VE EVER PURCHASED AND KEEP IT IN A GARAGE DURING THE DAY SINCE I HAVE TO DRIVE A WORK VEHICLE BETWEEN DAYTIME HOURS. THE GARAGE IS NOT AIR CONDITION BUT DOES NOT GET EXTREMELY HOT. THE SOFT RUBBER INTERIOR HAS DETERIORATED AND GOTTEN VERY STICKY AND BRITTLE. IT CAN BE RUBBED AWAY WITH A QUICK SWIPE OF YOUR FINGER. ITS AFFECTING MY DRIVER SIDE INTERIOR DOOR TRIM PANEL AT THE GRAB HANDLE. ITS CONSTANTLY FALLING APART AND GETTING GUMMY RESIDUE ON MY HANDS. THIS IS THE ONLY ISSUE WITH THIS CAR AND ITS NOT FAIR TO US CUSTOMERS BECAUSE THIS IS A VERY EVIDENT MANUFACTURER DEFECT. I NEVER RECEIVED A NOTICE OR WAS INFORMED OF ANY ACTION THEY WOULD PROVIDE FOR THIS FLAW.
NHTSA complaint #10655253 — an unverified report by a vehicle owner.
AS WITH MANY OTHER USERS, THE DASHBOARD OF MY CAR HAS MELTED. THIS STARTED HAPPENING MANY YEARS AGO AND WHEN I INFORMED THE LEXIS OF PALM BEACH DEALER ABOUT IT, I WAS TOLD NOTHING COULD BE DONE. THE DASHBOARD IS VERY STICKY AND THERE IS A TERRIBLE GLARE WHICH MAKES IT HARD TO SEE DURING THE HOT SUNNY DAYS WHILE I AM DRIVING. I LIVE IN WEST PALM BEACH, FL, SO IT'S SUNNY MOST OF THE YEAR AND THIS IS A ROAD HAZARD.
NHTSA complaint #10652012 — an unverified report by a vehicle owner.
THE DASHBOARD OF THE CAR IS EXTREMELY STICKY/SHINY ALONG WITH THE TOPS OF THE DOOR PANELS NEAR THE WINDOWS. WHEN THE SUN IS OVERHEAD SHINING DOWN ONTO THE DASHBOARD IN ITS MELTED SHINY STATE IT REFLECTS A GLARE ONTO THE INSIDE OF THE WINDSHIELD MAKING IT EXTREMELY DIFFICULT TO SEE OUT OF THE CAR. ALSO I'M CONCERNED ABOUT THE FUNCTION OF THE PASSENGER SIDE AIRBAG WITH IT BEING UNDER THIS DASH THAT HAS MELTED. ALSO IF THE DASH IS TOUCHED TO ADD OR REMOVE A SUNSHIELD WHEN PARKED IT EASILY COMES APART ONTO FINGERS/HANDS/CLOTHES AND LEAVES A STICKY BLACK RESIDUE. THE RESIDUE MAKES IT DIFFICULT TO ALLOW THE STEERING WHEEL TO SLIDE THROUGH THE HANDS WHILE TURNING AS IT CATCHES/RELEASES EASILY. THE CAR HAS BEEN WELL TAKEN CARE OF AND HAS BEEN A SOUTHERN CALIFORNIA CAR FOR ITS ENTIRE LIFE. PREVIOUS OWNER BOUGHT IT IN COLORADO BUT LIVED IN SOUTHERN CALIFORNIA. IT WAS GARAGE KEPT BY THEM AND IS GARAGE KEPT BY US, THE SECOND OWNERS. NO PROTECTANTS OF ANY KIND HAVE EVER BEEN APPLIED TO THE DASH THAT MAY ALTER THE COMPOSITION OF IT. ONLY DUSTED OFF OR WIPED WITH A DAMP CLOTH WHEN REQUIRED. I'VE SEEN SEVERAL OTHER IS VEHICLES WITH THE SAME EXACT PROBLEM, MANY WORSE THAN MINE. DEALER OFFERED TO FIX FOR $3000 QUOTED PRICE OVER THE PHONE FOR LABOR/MATERIALS.
NHTSA complaint #10649721 — an unverified report by a vehicle owner.
THE DASH HAS BECOME STICKY ALONG WITH THE OTHER PARTS MADE FROM THE SAME MATERIAL. I HAVE NOT DONE ANYTHING THAT WOULD HAVE CAUSED THIS ISSUE. IT IS A MANUFACTURER DEFECT.
NHTSA complaint #10649665 — an unverified report by a vehicle owner.
25% OF MY 2008 LEXUS IS 350 DASH IS MELTING. THE SHINE FROM THE DASH REFLECTS OFF THE WINDSHIELD PRODUCING A SIGNIFICANT GLARE. THIS ISSUE COULD POTENTIALLY CAUSE AN ACCIDENT. THE MATERIAL USED FOR THE DASH AND DOOR PANELS ARE DEFECTIVE AND NOT UP TO PAR FOR LEXUS OR ANY OTHER LUXURY AUTO MAKER. CONTACTED LEXUS CUSTOMER CARE DIRECTLY AND THEY REALIZE THERE'S AN ISSUE BASED ON THE PICS I SENT THEM. THEY OFFERED ME 25% PARTS AND LABOR.THERE IS NO RECALL AT THIS POINT. I BOUGHT THE CAR LAST YEAR, JULY 2013. IT WASN'T EVIDENT THAT THE DASH WAS MELTING UNTIL SUMMER, THIS YEAR. I BOUGHT A SUN SHIELD AND TINTED THE WINDOWS TO LIMIT THE MELTING DASH. THE SUM SHIELD STICKS TO THE DASH NOW.
NHTSA complaint #10640358 — an unverified report by a vehicle owner.
DASHBOARD MATERIAL HAS 'MELTED' AND CAUSES A SIGNIFICANT GLARE IN THE SUN. THIS MAKES IT UNSAFE TO DRIVE. THIS HAS BEEN REPORTED TO LEXUS. UPPER PORTIONS OF DOOR PANELS WHICH ARE THE SAME MATERIAL AS THE DASHBOARD HAVE ALSO FAILED BUT THIS IS NOT A SAFETY ISSUE.
NHTSA complaint #10639897 — an unverified report by a vehicle owner.
WHEN I LEFT MY HOME FOR WORK, I OF COURSE USED MY DOOR HANDLE TO PULL THE DOOR SHUT. I DIDN'T REALIZE THAT MY HAND TRANSFERRED THE RESIDUE TO THE WHEEL. WHEN I MADE MY LEFT TURN, I EXPECTED MY WHEEL TO GLIDE THROUGH MY HAND, AS IT NORMALLY DOES, WHEN COMING OUT OF THE CORNER. INSTEAD, AS THE WHEEL SLID THROUGH MY HAND IT CAUGHT THE STICKY PATCH AND KEPT MY CAR IN A LEFT TURN. THERE WAS A CAR IMMEDIATELY NEXT TO ME BUT SLIGHTLY BEHIND ME(BOTH LANES MAKE A LEFT) AND AS I CROSSED INTO HIS LANE (COMPLETELY CUTTING HIM OFF) HE SLAMMED ON THE BRAKES AND HIT HIS HORN.
NHTSA complaint #10638556 — an unverified report by a vehicle owner.
I HAVE MADE A COMPLAINT WITH THE LEXUS DEALERSHIP AFTER THE MANY RECALLS THEY HAVE HAD ON MY CAR. MY BIGGEST CONCERN IS MY MELTING DASHBOARD AND THE HAZARDOUS GLARE AND FILM IT OMITS ON MY WINDSHIELD. IT HAS PROVEN TO BE VERY DANGEROUS AS I WORK AND LIVE IN FLORIDA. AS A MOTHER OF TWO TEENAGE DAUGHTERS TRYING TO TEACH THEM TO DRIVE IN MY CAR HAS PROVEN VERY DIFFICULT AND DANGEROUS, LET ALONE MY DAILY DRIVING. I HAVE ASKED THAT TOYOTA/LEXUS STEPS UP AS THIS IS NOT A COSMETIC FAULT BUT A DANGEROUS AND AN ACCIDENT WAITING TO HAPPEN. AND I DON'T WANT IT TO BE MY FAMILY! AS IN MEDICAL TERMS, THEY NEED TO THINK OF A PREVENTATIVE MEASURE. I KNOW I AM NOT ALONE ON THIS BATTLE AND WANT TO SEE THE MANUFACTURER STEP UP AND MAKE THIS ONE OF THE MANY RECALLS THEY HAVE HAD ON MY VEHICLE AS WELL AS THE OTHERS SUFFERING WITH THIS SAME DANGEROUS SITUATION. TIRED OF PUTTING MY FAMILY AND MYSELF AT JEOPARDY!
NHTSA complaint #10632022 — an unverified report by a vehicle owner.