Owners have filed 46 complaints
about the 2022 Lexus RX with NHTSA between 2023 and 2026.
The largest single group is the other & unspecified.
Across this model's run it ranks 8 of 26 worst.
The letter says how bad. This says what kind — whether this year drew
an unusual number of complaints, unusually dangerous
ones, or failures that arrived unusually early.
The dashed ring is 50 — the national norm. Further out is worse.
Complaint volume — 47
Against the median year of the Lexus RX. 50 means typical for this
model; 100 means roughly double.
Severity — 100
41.3% of these complaints
involved a crash, fire, injury or death, against a national rate of
9.7%.
Early failure — not reported
Too few complaints recorded a mileage to measure this.
Complaints filed with NHTSA, by model year. Bar colour is the FaultScore grade:
A
B
C
D
F
ungraded
What breaks on a 2022 Lexus RX
Every complaint is filed against a part. Follow any row for the complaints about that part alone.
Other & Unspecified
817.4%
1 crashes, 0 fires
Brakes
613.0%
1 crashes, 1 fires · median 12,000 mi
Electrical System
613.0%
1 crashes, 0 fires
Driver Assist & Collision Avoidance
510.9%
3 crashes, 0 fires
Fuel & Propulsion
510.9%
2 crashes, 1 fires · median 35,000 mi
Tires
48.7%
Transmission & Drivetrain
48.7%
1 crashes, 0 fires
Engine & Cooling
36.5%
1 crashes, 0 fires
Acceleration & Cruise Control
24.3%
1 crashes, 1 fires
Child Seats
12.2%
Lights
12.2%
Airbags
12.2%
1 crashes, 0 fires
When owners complained
A spike years after the car went on sale usually means a part wearing
out on schedule across the whole fleet — the kind of pattern no single
owner can see from inside their own car.
Jul 2023peak 5Aug 2026
Complaints that involved harm
Reports where the owner recorded a crash, a fire, an injury or a death.
Duncanville, TXCrash
ENGINE
My wife was driving the subject car She intended to come off the road to give a way to on coming car. She got in naghbour's drive way and intended move 10 feet. When she tried to put more gas to move the car was hyper accepting drove 50 feets away and hit naghbour's ion gate and stopped. When she back off it did again and hit street lamp. It did two more time. Ended up damaging 4 corners of the car and all the material that the car hit. I could not understand that she hit the 4 corner of the car. That is why I suspected engine problem. When I tried the same movement nàghbour came out and worry that the car will do the same thing. While I was talking to him. He told me he has security camera and he noticed excess unning of the engine. He sent me the clip I couldn't see the car but certainly I could hear the engine. The end of the report.
NHTSA complaint #11748336 — an unverified report by a vehicle owner.
Duncanville, TXCrash
FUEL/PROPULSION SYSTEM
My wife was driving the subject car She intended to come off the road to give a way to on coming car. She got in naghbour's drive way and intended move 10 feet. When she tried to put more gas to move the car was hyper accepting drove 50 feets away and hit naghbour's ion gate and stopped. When she back off it did again and hit street lamp. It did two more time. Ended up damaging 4 corners of the car and all the material that the car hit. I could not understand that she hit the 4 corner of the car. That is why I suspected engine problem. When I tried the same movement nàghbour came out and worry that the car will do the same thing. While I was talking to him. He told me he has security camera and he noticed excess unning of the engine. He sent me the clip I couldn't see the car but certainly I could hear the engine. The end of the report.
NHTSA complaint #11748336 — an unverified report by a vehicle owner.
Brunswick, GACrash1 injured
AIR BAGS
Making a left turn at night going about 10 mph I was struck by a car with no lights. He hit the right front of my vehicle going about 55-60 mph. He hit my front strut and headlights and grill and radiator. My airbags did not deploy, the other vehicle’s airbag did. The police told me I should call Lexus and report the problem. The insurance company totaled my vehicle..
NHTSA complaint #11707416 — an unverified report by a vehicle owner.
Conway, SCCrash
POWER TRAIN
HI, I purchased a brand new 2022 Lexus RX350 from Hendrick Lexus of Charleston SC. Since day one I had dangerous issues below: 1. The transmission shifts up and down so hard, I've almost gotten rear ended due to the car and not braking. This I was told by two separate Lexus dealers I'm feeling a hard "transmission gap"-whatever that means. To add fuel to this dangerous defect is my autistic son would need to be specially medicated to ride in the car b/c he panics and tries to jump out. 2. The car also is equipped with a "rear kick sensor" that never worked, The service manager in Charleston kicked my bumper and swore at the car. I had another Service tech on video for minutes unable to open it. 3. The car, scarily, will not start on me or recognize the key. I've been 3 hrs from home and nearly stuck in a grocery store parking lot with my autistic son freaking out again. This is documented on video. 4. As if there could even be more, the car is equipped with rear collision warning. An example of this, is backing up in a grocery store parking lot and it senses someone walking and auto stops the car if I'm not already breaking. Well, last Sept I was moving, had my autistic son's anxiety super high, and hit a POD for moving in my driveway doing maybe 2 miles per hour. But, and the big but is why did the pre-collision not kick in. This little bump cost insurance over $15k and yet Hendricks is saying its not the car! The mysognostic behavior I've been privy beyond demeaning and offensive. 5. The big kicker is the car went to Hendricks Collision as I wanted a certified Lexus dealership to fix it and do my 30k service. They would only do the 30k service, service writer-again another mansplainer didn't capture all my three continuous problems properly, filled the RO out days after I dropped the vehicle last Nov of 2024-yes, a YEAR AGO. Lexus refuses to address my three warranty items and ran my warranty. No car in a YEAR. Please advise. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION A
NHTSA complaint #11689819 — an unverified report by a vehicle owner.
Conway, SCCrash
ELECTRICAL SYSTEM
HI, I purchased a brand new 2022 Lexus RX350 from Hendrick Lexus of Charleston SC. Since day one I had dangerous issues below: 1. The transmission shifts up and down so hard, I've almost gotten rear ended due to the car and not braking. This I was told by two separate Lexus dealers I'm feeling a hard "transmission gap"-whatever that means. To add fuel to this dangerous defect is my autistic son would need to be specially medicated to ride in the car b/c he panics and tries to jump out. 2. The car also is equipped with a "rear kick sensor" that never worked, The service manager in Charleston kicked my bumper and swore at the car. I had another Service tech on video for minutes unable to open it. 3. The car, scarily, will not start on me or recognize the key. I've been 3 hrs from home and nearly stuck in a grocery store parking lot with my autistic son freaking out again. This is documented on video. 4. As if there could even be more, the car is equipped with rear collision warning. An example of this, is backing up in a grocery store parking lot and it senses someone walking and auto stops the car if I'm not already breaking. Well, last Sept I was moving, had my autistic son's anxiety super high, and hit a POD for moving in my driveway doing maybe 2 miles per hour. But, and the big but is why did the pre-collision not kick in. This little bump cost insurance over $15k and yet Hendricks is saying its not the car! The mysognostic behavior I've been privy beyond demeaning and offensive. 5. The big kicker is the car went to Hendricks Collision as I wanted a certified Lexus dealership to fix it and do my 30k service. They would only do the 30k service, service writer-again another mansplainer didn't capture all my three continuous problems properly, filled the RO out days after I dropped the vehicle last Nov of 2024-yes, a YEAR AGO. Lexus refuses to address my three warranty items and ran my warranty. No car in a YEAR. Please advise. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION A
NHTSA complaint #11689819 — an unverified report by a vehicle owner.
Conway, SCCrash
BACK OVER PREVENTION: WARNINGS
HI, I purchased a brand new 2022 Lexus RX350 from Hendrick Lexus of Charleston SC. Since day one I had dangerous issues below: 1. The transmission shifts up and down so hard, I've almost gotten rear ended due to the car and not braking. This I was told by two separate Lexus dealers I'm feeling a hard "transmission gap"-whatever that means. To add fuel to this dangerous defect is my autistic son would need to be specially medicated to ride in the car b/c he panics and tries to jump out. 2. The car also is equipped with a "rear kick sensor" that never worked, The service manager in Charleston kicked my bumper and swore at the car. I had another Service tech on video for minutes unable to open it. 3. The car, scarily, will not start on me or recognize the key. I've been 3 hrs from home and nearly stuck in a grocery store parking lot with my autistic son freaking out again. This is documented on video. 4. As if there could even be more, the car is equipped with rear collision warning. An example of this, is backing up in a grocery store parking lot and it senses someone walking and auto stops the car if I'm not already breaking. Well, last Sept I was moving, had my autistic son's anxiety super high, and hit a POD for moving in my driveway doing maybe 2 miles per hour. But, and the big but is why did the pre-collision not kick in. This little bump cost insurance over $15k and yet Hendricks is saying its not the car! The mysognostic behavior I've been privy beyond demeaning and offensive. 5. The big kicker is the car went to Hendricks Collision as I wanted a certified Lexus dealership to fix it and do my 30k service. They would only do the 30k service, service writer-again another mansplainer didn't capture all my three continuous problems properly, filled the RO out days after I dropped the vehicle last Nov of 2024-yes, a YEAR AGO. Lexus refuses to address my three warranty items and ran my warranty. No car in a YEAR. Please advise. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION A
NHTSA complaint #11689819 — an unverified report by a vehicle owner.
The most recent complaints
In the owners' own words, exactly as filed with NHTSA.
Burlington, IA
UNKNOWN OR OTHER
my rear windshield shattered - I was not driving - I was not using the rear defrost - I simply put car in reverse and when I looked back my glass was shattered. 08/09/2026
NHTSA complaint #11756335 — an unverified report by a vehicle owner.
Burlington, IA
ELECTRICAL SYSTEM
my rear windshield shattered - I was not driving - I was not using the rear defrost - I simply put car in reverse and when I looked back my glass was shattered. 08/09/2026
NHTSA complaint #11756335 — an unverified report by a vehicle owner.
Pinson, AL
POWER TRAIN
The vehicle has exhibited intermittent drivability and safety-related concerns after a prior collision repair. The concerns include delayed acceleration/engagement, abnormal jerking or stopping behavior, and elevated RPM behavior during real-world driving. The most recent documented event occurred on July 27, 2026, while the vehicle was in Drive at approximately 50 mph with cruise/driver-assist indicators illuminated. The tachometer appeared near the 4,000 RPM range. The event was captured by video/screenshot and the vehicle is available for inspection upon request. The issue creates a safety concern because delayed acceleration, unexpected jerking/stopping, or abnormal RPM behavior could affect the driver’s ability to safely merge, maintain speed, respond to traffic, or control the vehicle during highway or road driving. The problem has been intermittent and has not always produced an active warning lamp. A Lexus dealer inspected/scanned the vehicle on May 21, 2026 and discussed Eco Mode/Normal Drive Mode, but the symptoms continued afterward. The vehicle has a documented post-repair history involving transmission cooler replacement, transmission-fluid concerns, and prior transmission/powertrain/electronic-control diagnostic code history. Lexus Brand Engagement has also been notified under an active case, but there is currently no clear authorized Lexus repair path. The exact failed component is UNKNOWN. Based on the symptoms and repair history, the concern may involve the power train, speed control, electrical/electronic control system, or related driver-assistance systems.
NHTSA complaint #11755401 — an unverified report by a vehicle owner.
Pinson, AL
VEHICLE SPEED CONTROL
The vehicle has exhibited intermittent drivability and safety-related concerns after a prior collision repair. The concerns include delayed acceleration/engagement, abnormal jerking or stopping behavior, and elevated RPM behavior during real-world driving. The most recent documented event occurred on July 27, 2026, while the vehicle was in Drive at approximately 50 mph with cruise/driver-assist indicators illuminated. The tachometer appeared near the 4,000 RPM range. The event was captured by video/screenshot and the vehicle is available for inspection upon request. The issue creates a safety concern because delayed acceleration, unexpected jerking/stopping, or abnormal RPM behavior could affect the driver’s ability to safely merge, maintain speed, respond to traffic, or control the vehicle during highway or road driving. The problem has been intermittent and has not always produced an active warning lamp. A Lexus dealer inspected/scanned the vehicle on May 21, 2026 and discussed Eco Mode/Normal Drive Mode, but the symptoms continued afterward. The vehicle has a documented post-repair history involving transmission cooler replacement, transmission-fluid concerns, and prior transmission/powertrain/electronic-control diagnostic code history. Lexus Brand Engagement has also been notified under an active case, but there is currently no clear authorized Lexus repair path. The exact failed component is UNKNOWN. Based on the symptoms and repair history, the concern may involve the power train, speed control, electrical/electronic control system, or related driver-assistance systems.
NHTSA complaint #11755401 — an unverified report by a vehicle owner.
Pinson, AL
ELECTRICAL SYSTEM
The vehicle has exhibited intermittent drivability and safety-related concerns after a prior collision repair. The concerns include delayed acceleration/engagement, abnormal jerking or stopping behavior, and elevated RPM behavior during real-world driving. The most recent documented event occurred on July 27, 2026, while the vehicle was in Drive at approximately 50 mph with cruise/driver-assist indicators illuminated. The tachometer appeared near the 4,000 RPM range. The event was captured by video/screenshot and the vehicle is available for inspection upon request. The issue creates a safety concern because delayed acceleration, unexpected jerking/stopping, or abnormal RPM behavior could affect the driver’s ability to safely merge, maintain speed, respond to traffic, or control the vehicle during highway or road driving. The problem has been intermittent and has not always produced an active warning lamp. A Lexus dealer inspected/scanned the vehicle on May 21, 2026 and discussed Eco Mode/Normal Drive Mode, but the symptoms continued afterward. The vehicle has a documented post-repair history involving transmission cooler replacement, transmission-fluid concerns, and prior transmission/powertrain/electronic-control diagnostic code history. Lexus Brand Engagement has also been notified under an active case, but there is currently no clear authorized Lexus repair path. The exact failed component is UNKNOWN. Based on the symptoms and repair history, the concern may involve the power train, speed control, electrical/electronic control system, or related driver-assistance systems.
NHTSA complaint #11755401 — an unverified report by a vehicle owner.
Duncanville, TXCrash
ENGINE
My wife was driving the subject car She intended to come off the road to give a way to on coming car. She got in naghbour's drive way and intended move 10 feet. When she tried to put more gas to move the car was hyper accepting drove 50 feets away and hit naghbour's ion gate and stopped. When she back off it did again and hit street lamp. It did two more time. Ended up damaging 4 corners of the car and all the material that the car hit. I could not understand that she hit the 4 corner of the car. That is why I suspected engine problem. When I tried the same movement nàghbour came out and worry that the car will do the same thing. While I was talking to him. He told me he has security camera and he noticed excess unning of the engine. He sent me the clip I couldn't see the car but certainly I could hear the engine. The end of the report.
NHTSA complaint #11748336 — an unverified report by a vehicle owner.
Duncanville, TXCrash
FUEL/PROPULSION SYSTEM
My wife was driving the subject car She intended to come off the road to give a way to on coming car. She got in naghbour's drive way and intended move 10 feet. When she tried to put more gas to move the car was hyper accepting drove 50 feets away and hit naghbour's ion gate and stopped. When she back off it did again and hit street lamp. It did two more time. Ended up damaging 4 corners of the car and all the material that the car hit. I could not understand that she hit the 4 corner of the car. That is why I suspected engine problem. When I tried the same movement nàghbour came out and worry that the car will do the same thing. While I was talking to him. He told me he has security camera and he noticed excess unning of the engine. He sent me the clip I couldn't see the car but certainly I could hear the engine. The end of the report.
NHTSA complaint #11748336 — an unverified report by a vehicle owner.
Yorktown, VA
UNKNOWN OR OTHER
I purchased the 2022 Lexus RX 350 used a couple of months ago. While driving down the highway the instrument panel went blank. I was terrified. I continued to drive not knowing what speed I was driving. The instrument panel went panel came back minutes later. Another incident occurred when the car was parked in my driveway. I turned on the engine and the instrument panel was blank. No numbers and no information on the instrument panel. As I drove down the street slowly the instrument panel returned to normal. A third incident occurred when occurred as we were driving on the highway. The light on the instrument panel began to darken. My husband was driving and I was in the passenger seat I was able to access the light app on the dash and restore the light to the original setting. This car is not on the recall list. It should be because this is a matter of life or death. The car had 59000 miles on it when we bought it so it is not under warranty. I contacted Lexus and they refused any help until I take it to a Lexus dealer and have it diagnosed. I don’t drive it daily because I have other vehicles but I would like to be able to drive it and have full use of the instrument panel. The problem repeats itself.
NHTSA complaint #11714267 — an unverified report by a vehicle owner.
Yorktown, VA
EXTERIOR LIGHTING
I purchased the 2022 Lexus RX 350 used a couple of months ago. While driving down the highway the instrument panel went blank. I was terrified. I continued to drive not knowing what speed I was driving. The instrument panel went panel came back minutes later. Another incident occurred when the car was parked in my driveway. I turned on the engine and the instrument panel was blank. No numbers and no information on the instrument panel. As I drove down the street slowly the instrument panel returned to normal. A third incident occurred when occurred as we were driving on the highway. The light on the instrument panel began to darken. My husband was driving and I was in the passenger seat I was able to access the light app on the dash and restore the light to the original setting. This car is not on the recall list. It should be because this is a matter of life or death. The car had 59000 miles on it when we bought it so it is not under warranty. I contacted Lexus and they refused any help until I take it to a Lexus dealer and have it diagnosed. I don’t drive it daily because I have other vehicles but I would like to be able to drive it and have full use of the instrument panel. The problem repeats itself.
NHTSA complaint #11714267 — an unverified report by a vehicle owner.
Yorktown, VA
ELECTRICAL SYSTEM
I purchased the 2022 Lexus RX 350 used a couple of months ago. While driving down the highway the instrument panel went blank. I was terrified. I continued to drive not knowing what speed I was driving. The instrument panel went panel came back minutes later. Another incident occurred when the car was parked in my driveway. I turned on the engine and the instrument panel was blank. No numbers and no information on the instrument panel. As I drove down the street slowly the instrument panel returned to normal. A third incident occurred when occurred as we were driving on the highway. The light on the instrument panel began to darken. My husband was driving and I was in the passenger seat I was able to access the light app on the dash and restore the light to the original setting. This car is not on the recall list. It should be because this is a matter of life or death. The car had 59000 miles on it when we bought it so it is not under warranty. I contacted Lexus and they refused any help until I take it to a Lexus dealer and have it diagnosed. I don’t drive it daily because I have other vehicles but I would like to be able to drive it and have full use of the instrument panel. The problem repeats itself.
NHTSA complaint #11714267 — an unverified report by a vehicle owner.
Bridgewater, NJ
POWER TRAIN
The vehicle hesitates with apparent gear dragging and audible whining or grinding noises. The condition worsens when driving uphill and includes occasional sudden increases to high RPMs during normal acceleration. A slight burning odor is sometimes present after driving, along with lower-than-expected fuel economy in city and highway driving. The transmission exhibits harsh shifting, hesitation, and loss of smooth acceleration, negatively affecting drivability and raising safety concerns. Dealer inspections have not resolved the issue and claim the condition is normal.
NHTSA complaint #11711476 — an unverified report by a vehicle owner.
Brunswick, GACrash1 injured
AIR BAGS
Making a left turn at night going about 10 mph I was struck by a car with no lights. He hit the right front of my vehicle going about 55-60 mph. He hit my front strut and headlights and grill and radiator. My airbags did not deploy, the other vehicle’s airbag did. The police told me I should call Lexus and report the problem. The insurance company totaled my vehicle..
NHTSA complaint #11707416 — an unverified report by a vehicle owner.
at 35,000 milesFort Myers, FL
FUEL SYSTEM, GASOLINE
The contact owns a 2022 Lexus RX 350. The contact stated that after refueling, there was an abnormally strong fuel odor coming from the vehicle. The odor was more pronounced while the vehicle was parked in the garage, and the garage was filled with a gasoline odor. There were no warning lights illuminated. The vehicle was taken to the dealer, who diagnosed the vehicle with a failure of the high-pressure fuel pump. The high-pressure fuel pump was replaced; however, the failure persisted. The vehicle was returned to the dealer approximately 3 weeks later. The contact stated that the battery and charcoal filter were replaced; however, the failure persisted. The vehicle was returned to the dealer a third time, at which time the dealer had not performed a repair. The manufacturer was informed of the failure, and a case was filed. The failure mileage was approximately 35,000.
NHTSA complaint #11700076 — an unverified report by a vehicle owner.
Hopkins, MN
POWER TRAIN
I have a 2022 Lexus RX350 F Sport. There are many complaints for this problem with this era of Lexus that happen daily. When pulling out into traffic the vehicle stutters or hesitates; this could cause a serious accident with injuries or death. I think it is a problem with the transmission shift programming. In an attempt to be fuel efficient, Lexus created a serious safety problem in my opinion. My car is under warranty, I brought it to the dealer and they said that is normal and a known issue with that era of Lexus; there is no fix or repair. Despite being under warranty, I paid to have the transmission system reset to learn my style of driving. The reset had no effect positive or negative. There were 750,000 Lexus RX's made between 2016 and 2022. Nearly all are affected by this problem. Note: Lexus RX450 hybrid uses a different transmission and likely does not have this problem. Please force Lexus to find a fix for this likely injurious, potentially deadly issue. Gemini AI reports this as a very common problem with this generation of Lexus RX. https:XXX I know it may have been helpful to have had a crash, injury, or fatality to help bolster my argument, but isn't the point to avoid that? Please don't let a numbers game cause more injuries or deaths. This is a known wide-scale problem that Lexus is not fixing. Thank you for your consideration. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11699530 — an unverified report by a vehicle owner.
Hopkins, MN
ENGINE
I have a 2022 Lexus RX350 F Sport. There are many complaints for this problem with this era of Lexus that happen daily. When pulling out into traffic the vehicle stutters or hesitates; this could cause a serious accident with injuries or death. I think it is a problem with the transmission shift programming. In an attempt to be fuel efficient, Lexus created a serious safety problem in my opinion. My car is under warranty, I brought it to the dealer and they said that is normal and a known issue with that era of Lexus; there is no fix or repair. Despite being under warranty, I paid to have the transmission system reset to learn my style of driving. The reset had no effect positive or negative. There were 750,000 Lexus RX's made between 2016 and 2022. Nearly all are affected by this problem. Note: Lexus RX450 hybrid uses a different transmission and likely does not have this problem. Please force Lexus to find a fix for this likely injurious, potentially deadly issue. Gemini AI reports this as a very common problem with this generation of Lexus RX. https:XXX I know it may have been helpful to have had a crash, injury, or fatality to help bolster my argument, but isn't the point to avoid that? Please don't let a numbers game cause more injuries or deaths. This is a known wide-scale problem that Lexus is not fixing. Thank you for your consideration. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11699530 — an unverified report by a vehicle owner.
Hopkins, MN
FUEL/PROPULSION SYSTEM
I have a 2022 Lexus RX350 F Sport. There are many complaints for this problem with this era of Lexus that happen daily. When pulling out into traffic the vehicle stutters or hesitates; this could cause a serious accident with injuries or death. I think it is a problem with the transmission shift programming. In an attempt to be fuel efficient, Lexus created a serious safety problem in my opinion. My car is under warranty, I brought it to the dealer and they said that is normal and a known issue with that era of Lexus; there is no fix or repair. Despite being under warranty, I paid to have the transmission system reset to learn my style of driving. The reset had no effect positive or negative. There were 750,000 Lexus RX's made between 2016 and 2022. Nearly all are affected by this problem. Note: Lexus RX450 hybrid uses a different transmission and likely does not have this problem. Please force Lexus to find a fix for this likely injurious, potentially deadly issue. Gemini AI reports this as a very common problem with this generation of Lexus RX. https:XXX I know it may have been helpful to have had a crash, injury, or fatality to help bolster my argument, but isn't the point to avoid that? Please don't let a numbers game cause more injuries or deaths. This is a known wide-scale problem that Lexus is not fixing. Thank you for your consideration. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11699530 — an unverified report by a vehicle owner.
Conway, SCCrash
POWER TRAIN
HI, I purchased a brand new 2022 Lexus RX350 from Hendrick Lexus of Charleston SC. Since day one I had dangerous issues below: 1. The transmission shifts up and down so hard, I've almost gotten rear ended due to the car and not braking. This I was told by two separate Lexus dealers I'm feeling a hard "transmission gap"-whatever that means. To add fuel to this dangerous defect is my autistic son would need to be specially medicated to ride in the car b/c he panics and tries to jump out. 2. The car also is equipped with a "rear kick sensor" that never worked, The service manager in Charleston kicked my bumper and swore at the car. I had another Service tech on video for minutes unable to open it. 3. The car, scarily, will not start on me or recognize the key. I've been 3 hrs from home and nearly stuck in a grocery store parking lot with my autistic son freaking out again. This is documented on video. 4. As if there could even be more, the car is equipped with rear collision warning. An example of this, is backing up in a grocery store parking lot and it senses someone walking and auto stops the car if I'm not already breaking. Well, last Sept I was moving, had my autistic son's anxiety super high, and hit a POD for moving in my driveway doing maybe 2 miles per hour. But, and the big but is why did the pre-collision not kick in. This little bump cost insurance over $15k and yet Hendricks is saying its not the car! The mysognostic behavior I've been privy beyond demeaning and offensive. 5. The big kicker is the car went to Hendricks Collision as I wanted a certified Lexus dealership to fix it and do my 30k service. They would only do the 30k service, service writer-again another mansplainer didn't capture all my three continuous problems properly, filled the RO out days after I dropped the vehicle last Nov of 2024-yes, a YEAR AGO. Lexus refuses to address my three warranty items and ran my warranty. No car in a YEAR. Please advise. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION A
NHTSA complaint #11689819 — an unverified report by a vehicle owner.
Conway, SCCrash
ELECTRICAL SYSTEM
HI, I purchased a brand new 2022 Lexus RX350 from Hendrick Lexus of Charleston SC. Since day one I had dangerous issues below: 1. The transmission shifts up and down so hard, I've almost gotten rear ended due to the car and not braking. This I was told by two separate Lexus dealers I'm feeling a hard "transmission gap"-whatever that means. To add fuel to this dangerous defect is my autistic son would need to be specially medicated to ride in the car b/c he panics and tries to jump out. 2. The car also is equipped with a "rear kick sensor" that never worked, The service manager in Charleston kicked my bumper and swore at the car. I had another Service tech on video for minutes unable to open it. 3. The car, scarily, will not start on me or recognize the key. I've been 3 hrs from home and nearly stuck in a grocery store parking lot with my autistic son freaking out again. This is documented on video. 4. As if there could even be more, the car is equipped with rear collision warning. An example of this, is backing up in a grocery store parking lot and it senses someone walking and auto stops the car if I'm not already breaking. Well, last Sept I was moving, had my autistic son's anxiety super high, and hit a POD for moving in my driveway doing maybe 2 miles per hour. But, and the big but is why did the pre-collision not kick in. This little bump cost insurance over $15k and yet Hendricks is saying its not the car! The mysognostic behavior I've been privy beyond demeaning and offensive. 5. The big kicker is the car went to Hendricks Collision as I wanted a certified Lexus dealership to fix it and do my 30k service. They would only do the 30k service, service writer-again another mansplainer didn't capture all my three continuous problems properly, filled the RO out days after I dropped the vehicle last Nov of 2024-yes, a YEAR AGO. Lexus refuses to address my three warranty items and ran my warranty. No car in a YEAR. Please advise. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION A
NHTSA complaint #11689819 — an unverified report by a vehicle owner.
Conway, SCCrash
BACK OVER PREVENTION: WARNINGS
HI, I purchased a brand new 2022 Lexus RX350 from Hendrick Lexus of Charleston SC. Since day one I had dangerous issues below: 1. The transmission shifts up and down so hard, I've almost gotten rear ended due to the car and not braking. This I was told by two separate Lexus dealers I'm feeling a hard "transmission gap"-whatever that means. To add fuel to this dangerous defect is my autistic son would need to be specially medicated to ride in the car b/c he panics and tries to jump out. 2. The car also is equipped with a "rear kick sensor" that never worked, The service manager in Charleston kicked my bumper and swore at the car. I had another Service tech on video for minutes unable to open it. 3. The car, scarily, will not start on me or recognize the key. I've been 3 hrs from home and nearly stuck in a grocery store parking lot with my autistic son freaking out again. This is documented on video. 4. As if there could even be more, the car is equipped with rear collision warning. An example of this, is backing up in a grocery store parking lot and it senses someone walking and auto stops the car if I'm not already breaking. Well, last Sept I was moving, had my autistic son's anxiety super high, and hit a POD for moving in my driveway doing maybe 2 miles per hour. But, and the big but is why did the pre-collision not kick in. This little bump cost insurance over $15k and yet Hendricks is saying its not the car! The mysognostic behavior I've been privy beyond demeaning and offensive. 5. The big kicker is the car went to Hendricks Collision as I wanted a certified Lexus dealership to fix it and do my 30k service. They would only do the 30k service, service writer-again another mansplainer didn't capture all my three continuous problems properly, filled the RO out days after I dropped the vehicle last Nov of 2024-yes, a YEAR AGO. Lexus refuses to address my three warranty items and ran my warranty. No car in a YEAR. Please advise. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION A
NHTSA complaint #11689819 — an unverified report by a vehicle owner.
Houston, TX
ELECTRICAL SYSTEM
Wireless charger caused iPhone 12 to overheat. Picked phone up from charger before it became to hot to handle. Dealership admits issue, "there has been a significant improvement in wireless charging in our cars over the past couple of years. The wireless charging on our earlier models do have connectivity issues and sometimes may even overheat, especially in iPhone. This is a known issue with no resolution currently, unfortunately. I hope this helps." If the dealership recognizes an issue with overheating, I suggest a recall before the charger or phone starts a fire.
NHTSA complaint #11685145 — an unverified report by a vehicle owner.
Jacksonville, FL
TIRES
See attached document for compliant.
NHTSA complaint #11671510 — an unverified report by a vehicle owner.
Jacksonville, FL
TIRES
See attached document for complaint.
NHTSA complaint #11666744 — an unverified report by a vehicle owner.
Forney, TX
UNKNOWN OR OTHER
Warning lights triggered snd certain electrical vehicle functions affected. Lexus Plano dealer states that wiring is soy based and destroyed by rodents attracted to the wiring and chewing it with result that critical vehicle functions affected and lights, brakes, etc. may not work resulting in crash. Wanted more than $10,000 to rewire vehicle and refused to make repairs under vehicles’ warranty. Apparently common knowledge that Toyota and Lexus are using soy wiring that attract rodents and other animals to eat the wiring. I believe that crashes may be occurring because of chewed through soy wiring and misdiagnosed as driver error, brake, failure, fires, lights out, or other causes because no one is investigating wiring that caused crash. Wiring should be recalled as it poses death, injury, and property damage risks with manufacturers and dealers knowing of the defective wiring and of the risks but intentionally hiding the information, failing to warn, and then making huge profits from the expensive over-priced repairs that are unnecessary if proper wiring is used. We have dealer invoices and repair estimates snd other communications.
NHTSA complaint #11658599 — an unverified report by a vehicle owner.
Forney, TX
ELECTRICAL SYSTEM
Warning lights triggered snd certain electrical vehicle functions affected. Lexus Plano dealer states that wiring is soy based and destroyed by rodents attracted to the wiring and chewing it with result that critical vehicle functions affected and lights, brakes, etc. may not work resulting in crash. Wanted more than $10,000 to rewire vehicle and refused to make repairs under vehicles’ warranty. Apparently common knowledge that Toyota and Lexus are using soy wiring that attract rodents and other animals to eat the wiring. I believe that crashes may be occurring because of chewed through soy wiring and misdiagnosed as driver error, brake, failure, fires, lights out, or other causes because no one is investigating wiring that caused crash. Wiring should be recalled as it poses death, injury, and property damage risks with manufacturers and dealers knowing of the defective wiring and of the risks but intentionally hiding the information, failing to warn, and then making huge profits from the expensive over-priced repairs that are unnecessary if proper wiring is used. We have dealer invoices and repair estimates snd other communications.
NHTSA complaint #11658599 — an unverified report by a vehicle owner.
at 31,600 milesRoseville, CA
SERVICE BRAKES, HYDRAULIC
The contact owns a 2022 Lexus RX450H. The contact stated while driving 35 MPH on a rainy day, the brake pedal was depressed; however, there was an abnormal squishing sound coming from the brake pedal, and the vehicle failed to stop as intended. The contact stated the vehicle went through the stop light and up onto a curb before the vehicle stopped. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. Additionally, the contact stated that the failure had occurred previously. The vehicle was taken to the dealer; however, the dealer confirmed the abnormal squishing sound when the brake pedal was depressed. The vehicle was not repaired. The contact was informed that the manufacturer had declined to repair the vehicle. The manufacturer was made aware of the failure and a case was filed. The contact was informed that both actuators had been replaced previously. The contact referenced Technical Service Bulletin: L-SB-0005-21; however, the contact was informed that the repair was not covered under warranty or any special programs. The failure mileage was approximately 31,600.
NHTSA complaint #11644807 — an unverified report by a vehicle owner.