Owners have filed 210 complaints
about the 2007 Lexus RX350 with NHTSA between 2006 and 2022.
The largest single group is the engine & cooling.
Across this model's run it ranks 3 of 14 worst.
The letter says how bad. This says what kind — whether this year drew
an unusual number of complaints, unusually dangerous
ones, or failures that arrived unusually early.
The dashed ring is 50 — the national norm. Further out is worse.
Complaint volume — 100
Against the median year of the Lexus RX350. 50 means typical for this
model; 100 means roughly double.
Severity — 91
17.6% of these complaints
involved a crash, fire, injury or death, against a national rate of
9.7%.
Early failure — 28
16% of failures with a mileage on record happened under
36,000 miles, against a national rate of
29%.
NHTSA files every complaint against a named sub-assembly, not just a
system. This is the difference between knowing it was "the engine" and
knowing which part of it — the list to hand a mechanic.
Body
733.3%
Pressure Monitoring AND Regulating Systems
29.5%
Back UP Lights
29.5%
Accelerator Pedal
29.5%
Defroster/Defogger/Hvac System
29.5%
Engine
29.5%
Ignition
29.5%
Frontal
29.5%
When it fails
Odometer readings owners gave when they filed. About half of all
complaints include one.
Under 1,000 miles
63.5%
1,000 – 9,999 miles
21.2%
10,000 – 24,999 miles
95.2%
25,000 – 49,999 miles
3017.4%
50,000 – 74,999 miles
3822.1%
75,000 – 99,999 miles
3520.3%
100,000 – 149,999 miles
4123.8%
150,000+ miles
116.4%
NHTSA crash tests
The agency crash-tested this model year itself. These are its own
photographs and star ratings.
These stars come from the pre-2011 crash test programme. NHTSA
rebuilt the programme for the 2011 model year and states that
ratings either side of that change are not comparable — so do
not read these against a 2011-or-newer car's stars.
Configuration
Overall
Front
Side
Rollover
2007 Lexus RX350 w/SAB
—
—
—
—
When owners complained
A spike years after the car went on sale usually means a part wearing
out on schedule across the whole fleet — the kind of pattern no single
owner can see from inside their own car.
Sep 2006peak 9May 2022
NHTSA investigations into the 2007 Lexus RX350
An investigation is the step before a recall: the agency has seen enough
complaints to look into a pattern itself. An open one means it thinks
something may be wrong and nothing has been fixed yet.
RQ10003Opened 16 Feb 2010Closed 1 Mar 2011ELECTRICAL SYSTEM:SOFTWARE
Unintended and Uncontrolled Acceleration
On February 16, 2010, NHTSA's Office of Defects Investigation (ODI) opened RQ10-003 to determine whether the scope of prior Toyota recalls relating to potential unintended acceleration were sufficiently broad, including, among others, Toyota recalls 07E-082, 09V-388, 10V-017, and 10V-023.NHTSA also requested information regarding potential electronic causes of unintended acceleration in Toyota and Lexus vehicles.I. Pedal Interference from Floor mats, Carpet Covers and Plastic Pads in Carpets.During the RQ10-003 investigation, ODI reviewed a large volume of documents to assess whether additiona...
Complaints that involved harm
Reports where the owner recorded a crash, a fire, an injury or a death.
at 162,500 milesGreer, SCFire
UNKNOWN OR OTHER
DROVE 2007 RX350 APPROXIMATELY 15 MINUTES AND RETURNED TO RESIDENCE. 3 MINUTES LATER, WALKED OUTSIDE AND CAR WAS SMOKING FROM ENGINE AREA. WITHIN A MATTER OF 60-90 SECONDS THE CAR WAS COMPLETELY ENGULFED IN FLAMES AND FIRE DEPARTMENT IMMEDIATELY CALLED. FD ARRIVED 21 MINUTES LATER AND CAR WAS STILL FULLY IN FLAMES. ONCE FD EXTINGUISHED FLAMES, CAR WAS A TOTAL LOSS.
NHTSA complaint #11219978 — an unverified report by a vehicle owner.
at 163,000 milesGrand Junction, COCrash1 injured
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNED A 2007 LEXUS RX350. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE INDEPENDENTLY ACCELERATED. THE BRAKE PEDAL WAS DEPRESSED, BUT THE VEHICLE CONTINUED TO ACCELERATE. AS A RESULT, THE CONTACT CRASHED INTO AN ELECTRICAL BOX. THE AIR BAGS DEPLOYED AND THE CONTACT WAS KNOCKED UNCONSCIOUS. THERE WERE NO WARNING INDICATORS ILLUMINATED. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED MINOR SCRAPES AND BRUISES, WHICH REQUIRED MEDICAL ATTENTION. UPON A FOLLOW UP VISIT TO THE HOSPITAL, THE CONTACT WAS DIAGNOSED WITH AN CONCUSSION. THE VEHICLE WAS DESTROYED AND TOWED TO AN INDEPENDENT MECHANIC. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND ADVISED THE CONTACT THAT THE FLOORMATS CAUSED THE VEHICLE TO INDEPENDENTLY ACCELERATE. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 11V112000 (VEHICLE SPEED CONTROL) AS A POSSIBLE CAUSE FOR THE FAILURE. THE FAILURE MILEAGE WAS 163,000.
NHTSA complaint #11083630 — an unverified report by a vehicle owner.
at 163,000 milesGrand Junction, COCrash1 injured
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNED A 2007 LEXUS RX350. WHEN THE VEHICLE WAS SHIFTED INTO DRIVE, IT ACCELERATED UNEXPECTEDLY. EVEN WITH THE BRAKE PEDAL DEPRESSED, THE VEHICLE COULD NOT BE STOPPED. AS A RESULT, THE VEHICLE WAS INVOLVED IN A ROLLOVER COLLISION. THE FAILURE OCCURRED WITHOUT WARNING. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A STORAGE YARD WHERE IT WAS DEEMED DESTROYED. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND DID NOT ASSIST BECAUSE THE VIN WAS NOT INCLUDED IN AN ACTIVE RECALL. THERE WAS ONE INJURY THAT REQUIRED MEDICAL ATTENTION. THE CONTACT SUFFERED FROM A CONCUSSION. THE FAILURE MILEAGE WAS APPROXIMATELY 163,000.
NHTSA complaint #11082512 — an unverified report by a vehicle owner.
at 170,000 milesJacksonville, FLCrash1 injured
AIR BAGS
TL* THE CONTACT OWNS A 2007 LEXUS RX350. THE CONTACT STATED THAT A GARBAGE TRUCK T-BONED THE DRIVER'S SIDE OF HIS VEHICLE. ALL OF THE AIR BAGS DEPLOYED EXCEPT THE CURTAIN AIR BAGS ON THE DRIVER'S SIDE AND FRONT PASSENGER SIDE. THE DRIVER SUSTAINED CRITICAL INJURIES, WHICH REQUIRED MEDICAL TREATMENT. A POLICE REPORT WAS FILED. THE INSURANCE COMPANY TOWED THE VEHICLE TO A YARD AND A REPAIR FACILITY FOR INSPECTION. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 170,000. *TT THE CONSUMER STATED THE DRIVER WAS AIR-LIFTED TO A TRAUMA UNIT. THE DRIVER SUSTAINED CRUSHED AND FRACTURED RIBS, BROKEN CLAVICLE, BROKEN SCAPULA, FRACTURED BONE IN NECK AND THE BRAIN BLED ON BOTH FRONTAL LOBES. THE DRIVER'S INJURIES REQUIRED SURGERY.
NHTSA complaint #11079831 — an unverified report by a vehicle owner.
at 86,000 milesWoodland Hills, CACrash
VEHICLE SPEED CONTROL
2007 LEXUS RX 350. CONSUMER WRITES IN REGARDS TO VEHICLE SUDDEN ACCELERATION. *LD THE CONSUMER STATED THE VEHICLE SURGED FORWARD THROUGH 2 SMALL TREES. THE ENGINE HAD TO BE TURNED OFF BEFORE THE VEHICLE WOULD STOP. THE CONSUMER GAVE AUTHORIZATIONS FOR THE MANUFACTURER TO INSPECT THE VEHICLE. UPDATED 07/06/2017*JS ..UPDATED 08/30/17 *BF
NHTSA complaint #11001048 — an unverified report by a vehicle owner.
at 90,000 milesSouthfield, CTCrash1 injured
POWER TRAIN
TL* THE CONTACT OWNED A 2007 LEXUS RX350. WHILE DRIVING APPROXIMATELY 10 MPH, THE VEHICLE ACCELERATED WITHOUT WARNING. AS A RESULT, THE CONTACT CRASHED INTO THE GARAGE DOOR AND BREEZE ROOM OF A KITCHEN. ALSO, WHEN SHIFTED INTO REVERSE, THE ACCELERATOR FAILED AND CAUSED THE CONTACT TO CRASH INTO A TREE. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED A WHIPLASH, BUT NO MEDICAL ATTENTION WAS REQUIRED. THE VEHICLE WAS TOWED TO A DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWRE OF THE FAILURE. THE FAILURE MILEAGE WAS 90,000.
NHTSA complaint #10885672 — an unverified report by a vehicle owner.
The most recent complaints
In the owners' own words, exactly as filed with NHTSA.
at 113,000 milesHuntington Beach, CA
AIR BAGS
The contact owns a 2007 Lexus RX350. The contact stated that over time she noticed that the dashboard was cracking and separating. The contact was concerned due to the proximity of the passenger’s side air bag housing and the crack in the dashboard. The contact was also concerned about an inadvertent deployment without the vehicle being involved in a crash. The local dealer was contacted and informed of the failure but offered no assistance. The vehicle was not repaired. The manufacturer was not contacted or informed of the failure. The approximate failure mileage was 113,000.
NHTSA complaint #11463538 — an unverified report by a vehicle owner.
at 113,000 milesHuntington Beach, CA
STRUCTURE:INTERIOR PANELS:DASHBOARD
The contact owns a 2007 Lexus RX350. The contact stated that over time she noticed that the dashboard was cracking and separating. The contact was concerned due to the proximity of the passenger’s side air bag housing and the crack in the dashboard. The contact was also concerned about an inadvertent deployment without the vehicle being involved in a crash. The local dealer was contacted and informed of the failure but offered no assistance. The vehicle was not repaired. The manufacturer was not contacted or informed of the failure. The approximate failure mileage was 113,000.
NHTSA complaint #11463538 — an unverified report by a vehicle owner.
at 83,000 milesSt.paul, MN
ENGINE
TL* THE CONTACT OWNS A 2007 LEXUS RX350. THE CONTACT'S WIFE STATED THAT UPON ACCELERATING THE VEHICLE AFTER EXITING A ROUNDABOUT, DUST BEGAN TO EMIT FROM THE EXHAUST PIPE. THE CONTACT'S WIFE DROVE TO A GAS STATION AND DISCOVERED THAT THE ENGINE OIL WAS EMPTY. THE CONTACT THEN REFILLED THE OIL BUT BY THE NEXT DAY, THE OIL HAD COMPLETELY LEAKED OUT OF THE VEHICLE. DUE TO THE FAILURE, THE CONTACT HAD THE VEHICLE TOWED TO LEXUS OF MAPLEWOOD (3000 US-61, MAPLEWOOD, MN 55109) WHERE THEY INITIALLY DISCOVERED METAL SHAVINGS IN THE OIL LINE. THE OIL LINE WAS REPLACED HOWEVER, THEY ALSO DISCOVERED THAT THE CAM GEARS IN UPPER ENGINE WERE DEFECTIVE AND NEEDED TO BE REPLACED. THE MANUFACTURER HAD BEEN NOTIFIED OF THE FAILURE AND STATED THAT THEY WOULD PROVIDE A CALLBACK. THE CONTACT HAD NOT RECEIVED A CALLBACK. THE VEHICLE HAD YET TO BE REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 83,000.
NHTSA complaint #11352812 — an unverified report by a vehicle owner.
at 85,000 milesGlendale, CA
AIR BAGS
TL* THE CONTACT OWNS A 2007 LEXUS RX350. THE CONTACT STATED THAT THE DRIVER'S SIDE AIR BAG WARNING LIGHT FLASHED ON AND OFF CONSTANTLY. THE VEHICLE WAS TAKEN TO THE LEXUS OF GLENDALE (1221 S BRAND BLVD, GLENDALE, CA 91204, (818) 507-1300) WHERE IT WAS DIAGNOSED THAT THE WIRING HARNESS UNDER THE SEAT WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 85,000.
NHTSA complaint #11322201 — an unverified report by a vehicle owner.
at 162,500 milesGreer, SCFire
UNKNOWN OR OTHER
DROVE 2007 RX350 APPROXIMATELY 15 MINUTES AND RETURNED TO RESIDENCE. 3 MINUTES LATER, WALKED OUTSIDE AND CAR WAS SMOKING FROM ENGINE AREA. WITHIN A MATTER OF 60-90 SECONDS THE CAR WAS COMPLETELY ENGULFED IN FLAMES AND FIRE DEPARTMENT IMMEDIATELY CALLED. FD ARRIVED 21 MINUTES LATER AND CAR WAS STILL FULLY IN FLAMES. ONCE FD EXTINGUISHED FLAMES, CAR WAS A TOTAL LOSS.
NHTSA complaint #11219978 — an unverified report by a vehicle owner.
at 122,000 milesBluebell, PA
ENGINE
I WAS DRIVING ON A COUNTRY ROAD AND NOTICED A/C WAS ACTING ODD, THEN TEMP GAUGE WENT TO BOTTOM OF DIAL. I COULDN'T STOP ON THIS ROAD. I WAS TRYING TO GET TO GRANDDAUGHTER'S HOUSE. I STOPPED AT LIGHT AND COULDN'T START IT. I CALLED AAA AND CAR WAS TRANSPORTED TO LEXUS DEALER WHO TESTED CAR AND SAID ENGINE FAILED. THERE WERE 122000 MILES WHEN TESTED AT DEALER. THE CAR HAS BEEN DEALER SERVICED THE ENTIRE TIME. IT WAS SERVICED AT 120,000 AND ALL SYSTEMS OK. I'VE HAD AN 80 DATSUN THAT LASTED 250,000 MILES. THE DEALER SAID THAT USED ENGINE $8500. I EXPECTED MUCH BETTER FROM LEXUS. READING SOME NHTSA REPORTS THERE SEEM TO BE A RASH OF OIL LINES FAILING. THERE WAS NO WATER HOSE PROBLEM ACCORDING TO DEALER CHECKING IT
NHTSA complaint #11207750 — an unverified report by a vehicle owner.
Lubbock, TX
UNKNOWN OR OTHER
MY DASH IS IN REALLY BAD SHARPE
NHTSA complaint #11202734 — an unverified report by a vehicle owner.
Hokes Bluff, AL
UNKNOWN OR OTHER
THE DASH STARTED CRACKING AND NOT FROM ABUSE. IT IS PARKED IN A COVERED GARAGE WHEN NOT IN USE. I'VE READ THE SAME COMPLAINTS. IT IS A MANUFACTURE DEFECT AND I'M AFRAID IT WILL AFFECT THE AIR BAG DEPLOYMENTS. THE MANUFACTURE SHOULD TAKE CARE OF THIS AND REPLACE THE DASH BOARD.
NHTSA complaint #11192239 — an unverified report by a vehicle owner.
at 114,205 milesElmhurst, IL
ENGINE
OIL STARTED SPEWING FROM UNDERNEATH THE CAR WHILE IT WAS IN MOTION ON A HIGHWAY . THE CAR WAS TOWED TO A LOCAL SHOP AND THE OIL COOLANT LINES (BLACK RUBBER HOSES) WERE REPLACED WITH METAL HOSES.
NHTSA complaint #11180958 — an unverified report by a vehicle owner.
at 129,000 milesPinson, AL
UNKNOWN OR OTHER
WHILE DRIVING ON THE INTERSTATE I NOTICED SOMETHING ON THE BACK WINDSHEILD, UPON STOPPING AT THE VET TO PICK UP MY DOG, THERE WAS OIL ALL OVER THE BACK WINDSHEILD. THE RUBBER OIL HOSE HAD DEVELOPED A LEAK AND WITHIN 5 MILES I HAD LOST ALL OIL IN MY VEHICLE. WHICH HAS RESULTED IN HAVING THE VEHICLE TOWED IN FOR REPAIRS TO REPLACE THE HOSES WITH THE NEWLY DESIGNED HOSES. APPARENTLY THIS IS AN ONGOING PROBLEM WITH THIS MODEL LEXUS...
NHTSA complaint #11143757 — an unverified report by a vehicle owner.
at 86,817 milesHilliard, OH
STEERING
DURING ROUTINE CAR MAINTENANCE, I WAS NOTIFIED BY THE TOYOTA TECHNICIAN THAT THE RACK AND PINION ASSEMBLY WAS LEAKING POWER STEERING FLUID AND NEEDED TO BE REPLACED IN ORDER TO MAINTAIN SAFETY OPERATION. THE MILEAGE AT THE TIME OF FAILURE WAS 86,817. THE TECHNICIAN STATED THAT THE ONLY FIX FOR THIS ISSUE WAS TO REMOVE AND REPLACE THE ENTIRE RACK AND PINION ASSEMBLY AT A COST OF $1,700. I BELIEVE THAT THIS IS A DESIGN DEFECT AND SHOULD HAVE BEEN RECALLED BY TOYOTA, GIVEN THE NUMBER OF FAILURES I HAVE FOUND REPORTED ON THE NHTSA WEBSITE. IT APPEARS TO BE A COMMON PROBLEM WITH OTHER LEXUS RX350 OWNERS FROM VARIOUS YEARS.
NHTSA complaint #11127978 — an unverified report by a vehicle owner.
at 125,000 milesMorristown, TN
SEAT BELTS
ABS/SEATBELT WARNING LIGHT IS FLASHING. MECHANIC SAYS 'DRIVERS SIDE AIRBAG SQUIB NEEDS REPLACING
NHTSA complaint #11120616 — an unverified report by a vehicle owner.
at 125,000 milesMorristown, TN
AIR BAGS
ABS/SEATBELT WARNING LIGHT IS FLASHING. MECHANIC SAYS 'DRIVERS SIDE AIRBAG SQUIB NEEDS REPLACING
NHTSA complaint #11120616 — an unverified report by a vehicle owner.
at 161,390 milesHouston, TX
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2007 LEXUS RX350. THE CONTACT STATED THAT THE DASHBOARD WAS CRACKED. THE DEALER (STERLING MCCALL LEXUS, 10025 SOUTHWEST FWY, HOUSTON, TX 77074, (713) 995-2630) WAS CONTACTED, BUT HAD NOT DIAGNOSED OR REPAIRED THE VEHICLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THERE WERE NO RECALLS. THE FAILURE MILEAGE WAS 161,390.
NHTSA complaint #11115605 — an unverified report by a vehicle owner.
at 99,850 milesSeattle, WA
ENGINE
1. WIFE BOUGHT CAR ON AUGUST 31, 2016 FROM DEALER IN TACOMA, WA (WITH 90,900 MILES ON IT) WITH A WARRANTY SERVICE CONTRACT WITH IT. 2. SHE TAKES IT TO A LEXUS SERVICE DEALER IN WASHINGTON AT 95,377 MILES ON JULY 13, 2017 TO HAVE THE OIL AND OIL FILTER CHANGE (NOTE: OIL COOLER HOSE IS RIGHT BY THE OIL FILTER). THEY CHANGE THE OIL AND OIL FILTER, AND MENTION OTHER THINGS ABOUT THE CAR, BUT NOTHING ABOUT OIL COOLER HOSE.) 3. BECAUSE WARRANTY SERVICE CONTRACT IS BEST FOR PEOPLE WHO PUT A LOT OF MILES ON A SHE DROP THE WARRANTY SERVICE CONTRACT IN SEPTEMBER 2017 ABOUT, APPLIED THE REFUND TO AMOUNT OWING ON CAR. 4. ON JUNE 23, 2018 (AT 99850 MILES) THE (ORIGINAL MANUFACTURER) OIL COOLER HOSE LEAK OIL A-LOT, IN ABOUT 1/2 A MILE ALL THE OIL (6 QTRS +) WAS OUT OF THE ENGINE MAYBE, SHE DID NOT NOTICE THE LEAK UNTIL 3 + MILES OF RUNNING THE CAR, (NO LIGHT CAME ON THE DASH). 5. SO READ THAT IN MARCH 2010 TOYOTA HAD THEIR CAR ENGINES WITH YEAR 2007 HAD THE DEALER REPLACE THE OIL COOL HOSE (PART OF THE HOSE WAS RUBBER-AND WAS KNOWN TO LEAK, THE OIL COOL HOSE NOW IS ALL METAL) AND THE CAR I'M REFERRING HERE (2007 LEXUS RX 350) WAS PART OF THE REPLACEMENT TO. ALSO NOTICE THAT THE OWNER OF THE VEHICLE AT THE TIME HAD UNTIL MARCH 2013 TO HAVE IT DONE. AND I GUESS THE OWNER AT THE TIME, NEVER HAD THE ORIGINAL OIL COOLER HOSE (PART RUBBER) REPLACED. 6. SO MY QUESTION HERE IS DOES THE LEXUS DEALER (ON 7/13/2017 WHO CHANGE THE OIL) HAVE ANY OBLIGATION TO INFORM HER THAT SHE HAS A OIL COOLER HOSE THAT IS KNOWN TO LEAK (ORIGINAL ONE ON CAR THAT WAS PART RUBBER)?? 7. I HAVE ATTACHED THE ORIGINAL OIL COOLER HOSE PICTURE (THAT WAS ON THE CAR) TO THIS COMPLAINT. THANKS, FOR YOUR TIME
NHTSA complaint #11111245 — an unverified report by a vehicle owner.
at 96,000 milesMorgantown, WV
ENGINE
THE OIL COOLING LINE IN MY WELL MAINTAINED 2007 RX 350 BLEW APART WITHOUT WARNING, CAUSING ALL OIL TO BE LOST FROM THE ENGINE AND CATASTROPHIC ENGINE DAMAGE TOTALING THOUSANDS OF DOLLARS WERE IT TO BE REPAIRED. THIS IS APPARENTLY A VERY COMMON, WELL KNOWN ISSUE IN THE 2007 ERA RX 350 DUE TO LEXUS' CHOICE TO USE A RUBBER COOLING LINE. THIS OCCURRED WITH NO WARNING WHATSOEVER.
NHTSA complaint #11109884 — an unverified report by a vehicle owner.
at 163,000 milesGrand Junction, COCrash1 injured
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNED A 2007 LEXUS RX350. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE INDEPENDENTLY ACCELERATED. THE BRAKE PEDAL WAS DEPRESSED, BUT THE VEHICLE CONTINUED TO ACCELERATE. AS A RESULT, THE CONTACT CRASHED INTO AN ELECTRICAL BOX. THE AIR BAGS DEPLOYED AND THE CONTACT WAS KNOCKED UNCONSCIOUS. THERE WERE NO WARNING INDICATORS ILLUMINATED. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED MINOR SCRAPES AND BRUISES, WHICH REQUIRED MEDICAL ATTENTION. UPON A FOLLOW UP VISIT TO THE HOSPITAL, THE CONTACT WAS DIAGNOSED WITH AN CONCUSSION. THE VEHICLE WAS DESTROYED AND TOWED TO AN INDEPENDENT MECHANIC. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND ADVISED THE CONTACT THAT THE FLOORMATS CAUSED THE VEHICLE TO INDEPENDENTLY ACCELERATE. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 11V112000 (VEHICLE SPEED CONTROL) AS A POSSIBLE CAUSE FOR THE FAILURE. THE FAILURE MILEAGE WAS 163,000.
NHTSA complaint #11083630 — an unverified report by a vehicle owner.
at 163,000 milesGrand Junction, COCrash1 injured
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNED A 2007 LEXUS RX350. WHEN THE VEHICLE WAS SHIFTED INTO DRIVE, IT ACCELERATED UNEXPECTEDLY. EVEN WITH THE BRAKE PEDAL DEPRESSED, THE VEHICLE COULD NOT BE STOPPED. AS A RESULT, THE VEHICLE WAS INVOLVED IN A ROLLOVER COLLISION. THE FAILURE OCCURRED WITHOUT WARNING. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A STORAGE YARD WHERE IT WAS DEEMED DESTROYED. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND DID NOT ASSIST BECAUSE THE VIN WAS NOT INCLUDED IN AN ACTIVE RECALL. THERE WAS ONE INJURY THAT REQUIRED MEDICAL ATTENTION. THE CONTACT SUFFERED FROM A CONCUSSION. THE FAILURE MILEAGE WAS APPROXIMATELY 163,000.
NHTSA complaint #11082512 — an unverified report by a vehicle owner.
at 170,000 milesJacksonville, FLCrash1 injured
AIR BAGS
TL* THE CONTACT OWNS A 2007 LEXUS RX350. THE CONTACT STATED THAT A GARBAGE TRUCK T-BONED THE DRIVER'S SIDE OF HIS VEHICLE. ALL OF THE AIR BAGS DEPLOYED EXCEPT THE CURTAIN AIR BAGS ON THE DRIVER'S SIDE AND FRONT PASSENGER SIDE. THE DRIVER SUSTAINED CRITICAL INJURIES, WHICH REQUIRED MEDICAL TREATMENT. A POLICE REPORT WAS FILED. THE INSURANCE COMPANY TOWED THE VEHICLE TO A YARD AND A REPAIR FACILITY FOR INSPECTION. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 170,000. *TT THE CONSUMER STATED THE DRIVER WAS AIR-LIFTED TO A TRAUMA UNIT. THE DRIVER SUSTAINED CRUSHED AND FRACTURED RIBS, BROKEN CLAVICLE, BROKEN SCAPULA, FRACTURED BONE IN NECK AND THE BRAIN BLED ON BOTH FRONTAL LOBES. THE DRIVER'S INJURIES REQUIRED SURGERY.
NHTSA complaint #11079831 — an unverified report by a vehicle owner.
at 129,827 milesCleveland, OH
ENGINE
TL* THE CONTACT OWNS A 2007 LEXUS RX350. WHILE DRIVING 45 MPH, THE VEHICLE STALLED WITHOUT WARNING AND WAS TOWED TO AN INDEPENDENT MECHANIC. THE VEHICLE WAS TOWED TO A LOCAL DEALER (METRO LEXUS, 13600 BROOKPARK RD, CLEVELAND, OH 44135) WHERE IT WAS DIAGNOSED THAT THE COOLING PIPE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND OPENED CASE NUMBER: 1801240854. THE FAILURE MILEAGE WAS 129,827.
NHTSA complaint #11065658 — an unverified report by a vehicle owner.
Columbus, NE
ENGINE
2007 LEXUS RX350. CONSUMER WRITES IN REGARDS TO ENGINE OIL COOLER PIPE AND MASSIVE OIL LEAK. *LD *JS THE CONSUMER REQUESTED TO BE REIMBURSED FOR THE REPAIRS MADE TO THE VEHICLE DUE TO THE FAILURES BEING COVERED UNDER A RECALL.
NHTSA complaint #11031268 — an unverified report by a vehicle owner.
at 3 milesSpartanburg, SC
ENGINE
ON MY DRIVE TO WORK THIS AM MY ENGINE STARTED MAKING A LOUD NOISE, I LOST ALMOST ALL OF MY OIL IN LESS THAN A MILE. MY OIL COOLER PIPE BUSTED. NO WARNING OR ANYTHING. LEFT ME STRANDED ON THE ROADSIDE. IF I WOULD HAVE DROVE IT ANY FURTHER IT WOULD HAVE COSTED ME AN ENGINE. THE OIL LIGHT FLASHED ON AND OFF AND MY CAR SOUNDED LIKE A TRACTOR. NO WARNING.
NHTSA complaint #11052560 — an unverified report by a vehicle owner.
at 125,000 milesBroomfield, CO
VISIBILITY/WIPER
WHILE DRIVING DOWN THE HIGHWAY (APPROXIMATELY 60MPH), I HEARD A LOUD NOISE & I DID NOT KNOW WHAT IT WAS AT FIRST. UPON LOOKING UP, I SAW MY CLOSED MOONROOF SHATTERED & I HAD TINY SHARDS OF GLASS ON MY SHOULDER & ON THE CONSOLE BELOW IT. I INSPECTED THE DAMAGE AFTER STOPPING A LITTLE LATER & THERE IS A CLEAR RIDGE OF SEPARATION. THIS WAS NOT FROM A ROCK OR OTHER OBJECT WITH ONE PRIMARY POINT OF DAMAGE.
NHTSA complaint #11050936 — an unverified report by a vehicle owner.
at 72,000 milesMiami, FL
AIR BAGS
AIR BAG FAILURE LIGHT ON, AIR CONDITIONING DOES NOT WORK, BROKEN OR CRACKED BOARD ALMOST EVERYWHERE, AIR CONDITIONING DOES NOT WORK, MAINTENANCE LIGHT ALWAYS ON DESPITE MECHANICAL OVERHAUL.
NHTSA complaint #11045086 — an unverified report by a vehicle owner.
at 72,000 milesMiami, FL
STRUCTURE:BODY
AIR BAG FAILURE LIGHT ON, AIR CONDITIONING DOES NOT WORK, BROKEN OR CRACKED BOARD ALMOST EVERYWHERE, AIR CONDITIONING DOES NOT WORK, MAINTENANCE LIGHT ALWAYS ON DESPITE MECHANICAL OVERHAUL.
NHTSA complaint #11045086 — an unverified report by a vehicle owner.