Owners have filed 78 complaints
about the 2016 Lexus RX350 with NHTSA between 2016 and 2021.
The largest single group is the other & unspecified.
Across this model's run it ranks 4 of 14 worst.
The letter says how bad. This says what kind — whether this year drew
an unusual number of complaints, unusually dangerous
ones, or failures that arrived unusually early.
The dashed ring is 50 — the national norm. Further out is worse.
Complaint volume — 52
Against the median year of the Lexus RX350. 50 means typical for this
model; 100 means roughly double.
Severity — 100
37.2% of these complaints
involved a crash, fire, injury or death, against a national rate of
9.7%.
Early failure — 100
82% of failures with a mileage on record happened under
36,000 miles, against a national rate of
29%.
Odometer readings owners gave when they filed. About half of all
complaints include one.
Under 1,000 miles
610.0%
1,000 – 9,999 miles
1220.0%
10,000 – 24,999 miles
2135.0%
25,000 – 49,999 miles
1118.3%
50,000 – 74,999 miles
1016.7%
When owners complained
A spike years after the car went on sale usually means a part wearing
out on schedule across the whole fleet — the kind of pattern no single
owner can see from inside their own car.
Mar 2016peak 5Apr 2021
Recalls on the 2016 Lexus RX350
A complaint is one owner's allegation. A recall is the point at which
the manufacturer or a regulator agreed the defect is real and dangerous
enough to fix for free — however old the car is.
United States — NHTSA
18V085000
AIR BAGS:SIDE/WINDOW
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2016 Toyota Prius and Lexus RX 350, RX 350 F Sport, RX 450h F Sport and RX 450h vehicles and 2015-2016 Lexus NX 200T, NX Turbo and NX 300h vehicles. The air bag pressure sensors and/or the acceleration sensors may fail causing the side/curtain shield air bags and/or the front air bags to not deploy in the event of a crash.
Risk: If the air bags fail to deploy in a crash, it can increase the risk of injury.
16V198000
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain model year 2016 Toyota RAV4 vehicles manufactured October 30, 2015, to February 3, 2016, 2016 Lexus RX350 vehicles manufactured October 26, 2015, to February 8, 2016, and 2016 Lexus ES350 vehicles manufactured September 1, 2015, to February 29, 2016. These vehicles are equipped with an ABS actuator that may have a damaged O-ring which could result in improper brake fluid pressure control during ABS, Traction Control, or Stability Control activation. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 126, "Electronic Stability Control Systems."
Risk: Insufficient brake fluid pressure may cause a loss of vehicle control, increasing the risk of a crash.
16V053000
AIR BAGS:KNEE BOLSTER
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain model year 2016 Lexus RX350 and RX450h vehicles manufactured November 16, 2015, to December 23, 2015. Due to an improper weld, the gas needed to inflate the driver's knee air bag may escape from the inflator.
Risk: A defective inflator may increase the risk of injury in the event of a crash.
Reports where the owner recorded a crash, a fire, an injury or a death.
at 55,000 milesLaguna Hills, CACrash1 injured
AIR BAGS
A BROADSIDE COLLISION CAUSING DAMAGE TO FRONT LEFT OF THE CAR, INJURY TO THE DRIVER WITH FORCE OF THE COLLISION, AIR BAG DIDN'T DEPLOY.
NHTSA complaint #11341947 — an unverified report by a vehicle owner.
at 15,000 milesLOS Angeles, CACrash1 injured
AIR BAGS
TL* THE CONTACT OWNED A 2016 LEXUS RX350. WHILE ACCELERATING FROM A STOP SIGN AT APPROXIMATELY 10 MPH, ANOTHER VEHICLE CRASHED INTO THE DRIVER'S SIDE OF THE CONTACT'S VEHICLE. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT WAS TRANSPORTED TO THE EMERGENCY ROOM WHERE A CAT SCAN WAS COMPLETED, WHICH SHOWED A LARGE HEMATOMA ON THE CONTACT'S HEAD. THE CONTACT ALSO MENTIONED THAT HE TOOK BLOOD THINNER MEDICATION AND LATER HIS ENTIRE FACE TURNED BLACK AND BLUE. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A BODY SHOP WHERE IT WAS DIAGNOSED AS A TOTAL LOSS BY THE INSURANCE COMPANY. THE DEALER AND MANUFACTURER WERE NOT MADE AWARE OF THE FAILURE. THROUGH RESEARCH, THE CONTACT FOUND NHTSA CAMPAIGN NUMBER: 18V085000 (AIR BAGS); HOWEVER, THE VIN WAS NOT INCLUDED IN THE RECALL. THE FAILURE MILEAGE WAS APPROXIMATELY 15,000. *TT
NHTSA complaint #11257368 — an unverified report by a vehicle owner.
at 22,865 milesBridgewater, NJFire
UNKNOWN OR OTHER
I WAS ON MY WAY IN CAR FROM HOME (BRIDGEWATER NJ) WITH MY DAUGHTER TO DROP HER FOR VOLLEYBALL PRACTICE IN HILLSBOROUGH NJ. ABOUT IN 7-10 MINS DRIVE, MY DAUGHTER AND I SMELLED SMOKE COMING FROM THE AC VENT AND ALSO NOTICED SMOKE FROM THE FRONT HOOD. I IMMEDIATELY PULLED THE CAR TO THE SHOULDER. THERE WERE NO SIGNS OF ALERT INDICATION ON THE DASHBOARD. I TURNED THE ENGINE OFF AND TURNED ON THE HAZARD LIGHTS. WHEN I GOT OFF THE CAR, I IMMEDIATELY OPENED THE FRONT HOOD AND SAW THE FIRE BETWEEN RADIATOR AND ENGINE CYLINDER BLOCK. I IMMEDIATELY CALLED 911. MY DAUGHTER CALLED HER MOM SAYING OUR CAR IS ON FIRE. MY WIFE SUGGESTED MY DAUGHTER TO VIDEO TAPE THIS. WHILE MY DAUGHTER WAS VIDEO TAPPING THIS EVENT, THE 911 RESPONDER SUGGESTED WE GET IN A SAFE DISTANCE FROM THE CAR AND THAT THE FIRE RESPONDERS ARE ON THEIR WAY TO THIS INCIDENT. WE IMMEDIATELY GOT TO A SAFE DISTANCE. WITHIN 5 MINUTES FROM THE CALL, THE FIRE CHIEF ARRIVED AND BLOCKED THE TRAFFIC. BY THIS TIME, THE FIRE SPREAD TO THE DRIVER AND PASSENGER AREA. WE HEARD THE AIRBAGS AND TIRES EXPLODING. THE FIRE TRUCKS CAME AND THE FIRE FIGHTERS STARTED TO EXTINGUISH THE FIRE WITH WATER & FOAM. THE CAR HAD COMPLETELY BURNED TO TOTAL LOSS. PLEASE NOTE MY DAUGHTER, 14 YEAR OLD AND I ARE IN COMPLETE SHOCK AND TRAUMATIZED WITH THIS HORRIFIC INCIDENT. MY DAUGHTER IS HAVING NIGHTMARES FROM THIS AND WE ARE SCARED WITH THIS EVENT.
NHTSA complaint #11139567 — an unverified report by a vehicle owner.
at 22,865 milesBridgewater, NJFire
ENGINE
I WAS ON MY WAY IN CAR FROM HOME (BRIDGEWATER NJ) WITH MY DAUGHTER TO DROP HER FOR VOLLEYBALL PRACTICE IN HILLSBOROUGH NJ. ABOUT IN 7-10 MINS DRIVE, MY DAUGHTER AND I SMELLED SMOKE COMING FROM THE AC VENT AND ALSO NOTICED SMOKE FROM THE FRONT HOOD. I IMMEDIATELY PULLED THE CAR TO THE SHOULDER. THERE WERE NO SIGNS OF ALERT INDICATION ON THE DASHBOARD. I TURNED THE ENGINE OFF AND TURNED ON THE HAZARD LIGHTS. WHEN I GOT OFF THE CAR, I IMMEDIATELY OPENED THE FRONT HOOD AND SAW THE FIRE BETWEEN RADIATOR AND ENGINE CYLINDER BLOCK. I IMMEDIATELY CALLED 911. MY DAUGHTER CALLED HER MOM SAYING OUR CAR IS ON FIRE. MY WIFE SUGGESTED MY DAUGHTER TO VIDEO TAPE THIS. WHILE MY DAUGHTER WAS VIDEO TAPPING THIS EVENT, THE 911 RESPONDER SUGGESTED WE GET IN A SAFE DISTANCE FROM THE CAR AND THAT THE FIRE RESPONDERS ARE ON THEIR WAY TO THIS INCIDENT. WE IMMEDIATELY GOT TO A SAFE DISTANCE. WITHIN 5 MINUTES FROM THE CALL, THE FIRE CHIEF ARRIVED AND BLOCKED THE TRAFFIC. BY THIS TIME, THE FIRE SPREAD TO THE DRIVER AND PASSENGER AREA. WE HEARD THE AIRBAGS AND TIRES EXPLODING. THE FIRE TRUCKS CAME AND THE FIRE FIGHTERS STARTED TO EXTINGUISH THE FIRE WITH WATER & FOAM. THE CAR HAD COMPLETELY BURNED TO TOTAL LOSS. PLEASE NOTE MY DAUGHTER, 14 YEAR OLD AND I ARE IN COMPLETE SHOCK AND TRAUMATIZED WITH THIS HORRIFIC INCIDENT. MY DAUGHTER IS HAVING NIGHTMARES FROM THIS AND WE ARE SCARED WITH THIS EVENT.
NHTSA complaint #11139567 — an unverified report by a vehicle owner.
at 14,900 milesMattapoisett, MACrash
POWER TRAIN
THIS CAR EXPERIENCED AN UNINTENDED ACCELERATION AT THE TOP OF MY DRIVEWAY WHILE BEING PUT INTO PARK. THE CAR TOOK OFF AND HIT THE CENTER POSTS OF THE TWO CAR GARAGE AND ONLY STOPPED BECAUSE IT WAS CAUGHT ON THE SUPPORTS IN THE FOUNDATION. WE HAD EXPERIENCED THIS SUDDEN UNINTENDED ACCELERATION SEVERAL TIMES DURING THE FIRST YEAR WE OWN THE CAR WHEN WE WERE GETTING ONTO THE HIGHWAY. WE DID REPORT IT WHEN WE BROUGHT THE CAR IN FOR A SERVICE, THEY WERE AWARE OF THE COMPLAINT BUT AT THAT TIME THERE WAS NO REMEDY FOR THE COMPUTER SLASH TRANSMISSION ISSUE. I WAS PARKING THE CAR AT THE TOP OF THE DRIVEWAY, MY FOOT WAS GOING ON TO THE BREAK AND THE CAR UNINTENTIONALLY ACCELERATED AND FLEW THROUGH THE AIR INTO THE CENTER POST OF A 2 CAR GARAGE. I LUCKILY WAS NOT PHYSICALLY INJURED BUT WAS EMOTIONALLY DISTRAUGHT. IT TOOK DOWN BOTH GARAGE DOORS AND THE CENTER PILLAR ALL OF WHICH HAD TO BE REBUILT AND REPLACED.
NHTSA complaint #11114970 — an unverified report by a vehicle owner.
at 14,900 milesMattapoisett, MACrash
ELECTRICAL SYSTEM
THIS CAR EXPERIENCED AN UNINTENDED ACCELERATION AT THE TOP OF MY DRIVEWAY WHILE BEING PUT INTO PARK. THE CAR TOOK OFF AND HIT THE CENTER POSTS OF THE TWO CAR GARAGE AND ONLY STOPPED BECAUSE IT WAS CAUGHT ON THE SUPPORTS IN THE FOUNDATION. WE HAD EXPERIENCED THIS SUDDEN UNINTENDED ACCELERATION SEVERAL TIMES DURING THE FIRST YEAR WE OWN THE CAR WHEN WE WERE GETTING ONTO THE HIGHWAY. WE DID REPORT IT WHEN WE BROUGHT THE CAR IN FOR A SERVICE, THEY WERE AWARE OF THE COMPLAINT BUT AT THAT TIME THERE WAS NO REMEDY FOR THE COMPUTER SLASH TRANSMISSION ISSUE. I WAS PARKING THE CAR AT THE TOP OF THE DRIVEWAY, MY FOOT WAS GOING ON TO THE BREAK AND THE CAR UNINTENTIONALLY ACCELERATED AND FLEW THROUGH THE AIR INTO THE CENTER POST OF A 2 CAR GARAGE. I LUCKILY WAS NOT PHYSICALLY INJURED BUT WAS EMOTIONALLY DISTRAUGHT. IT TOOK DOWN BOTH GARAGE DOORS AND THE CENTER PILLAR ALL OF WHICH HAD TO BE REBUILT AND REPLACED.
NHTSA complaint #11114970 — an unverified report by a vehicle owner.
The most recent complaints
In the owners' own words, exactly as filed with NHTSA.
at 57,294 milesSmyrna, GA
UNKNOWN OR OTHER
KNOCKING SOUND COMING FROM THE ENGINE AT ~50K MILES. TOOK IT TO A LEXUS SERVICE CENTER AND WAS INFORMED THAT THE SOUND WAS FROM A FAILING BRAKE VACUUM PUMP. IF NOT ADDRESSED, THE FAILING PUMP COULD MAKE BRAKING THE VEHICLE EXTREMELY DIFFICULT AND POTENTIALLY CAUSE AN ACCIDENT. THE 2017 RX350S HAVE A RECALL FOR THIS EXACT ISSUE BUT NOTHING FOR THE 2016 RX350S. DISAPPOINTED THAT A VEHICLE THAT HAS BEEN DILIGENTLY MAINTAINED WITH ONLY ~50K MILES IS ALREADY HAVING ISSUES WITH FAILING PARTS THAT COULD CAUSE A SERIOUS ACCIDENT.
NHTSA complaint #11406705 — an unverified report by a vehicle owner.
at 68,000 milesShreveport, LA
UNKNOWN OR OTHER
I WAS DRIVING DOWN HIGHWAY AND HEARD A LOUD EXPLOSION. I WAS VERY SHAKEN UP. IT WAS A SCARY EXPERIENCE. I WAS TRAVELING 220 CROSS LAKE BRIDGE AND AT TIME COULD NOT PULL OVER. I KEPT HEARING CRUNCHING NOISE ABOVE ME. I OPENED SUNROOF INSIDE COVER AND THAT'S WHEN I NOTICED THE SUNROOF WAS SHATTERED AND IT WAS WHAT HAD EXPLODED.
NHTSA complaint #11404010 — an unverified report by a vehicle owner.
at 62,600 milesFayetteville, NC
WHEELS
KELLY EDGE A/S TIRES WENT BALD AFTER 6100 MILES OF LIGHT CITY DRIVING.
NHTSA complaint #11397341 — an unverified report by a vehicle owner.
at 65,000 milesMandeville, LA
ELECTRICAL SYSTEM
RODENT DAMAGE TO THE ELECTRICAL WIRING HARNESS OF MY 2016 LEXUS RX 350 CAUSED BY LEXUS USING A SOY BASE COVERING ON THE WIRES THAT ATTRACT RODENTS. LEXUS TAKES NO RESPONSIBILITY FOR THE REPAIR THAT COST THOUSANDS OF DOLLARS. NOT TO MENTION A SAFETY ISSUE. THIS IS A COMMON PROBLEM BASE ON ALL THE CLASS ACTION LAW SUITS AND SHOULD LED TO A RECALL
NHTSA complaint #11389298 — an unverified report by a vehicle owner.
at 23,000 milesBirmingham, AL
VISIBILITY/WIPER
SUNROOF SPONTANEOUSLY SHATTERED
NHTSA complaint #11376944 — an unverified report by a vehicle owner.
at 51,701 milesCape Coral, FL
FUEL/PROPULSION SYSTEM
THE VEHICLE WAS STALLING AND SPUTTERING AFTER DRIVING LESS THAN 0.1 MILE ON A CITY STREET. AFTER CONTACTING THE LEXUS DEALERSHIP REGARDING THE ISSUE, WE HAD THE VEHICLE TOWED INTO THE LEXUS DEALERSHIP. AFTER RUNNING A DIAGNOSTIC CHECK, THEY DETERMINED THE FUEL PUMP NEEDED TO BE REPLACED. THE VEHICLE HAS 51,701 MILES ON IT. THE TOWING CHARGE WAS $101, AND THE REPAIRS WERE $808.96. APPROXIMATELY A MONTH LATER, I SAW THAT TOYOTA AND LEXUS WERE RECALLING VARIOUS MODELS AND YEARS WITH A SIMILAR ISSUE THAT WE EXPERIENCED. ALTHOUGH THE 2016 RX350 IS NOT CURRENTLY INCLUDED, I CONTACTED LEXUS BECAUSE THE COINCIDENCE WAS TOO MUCH TO IGNORE. LEXUS ADVISED THAT OUR VEHICLE IS NOT CURRENTLY INCLUDED IN RECALL NHTSA 20V012000.
NHTSA complaint #11373770 — an unverified report by a vehicle owner.
Leesburg, VA
VEHICLE SPEED CONTROL
I REPORTED THE SPEEDOMETER ISSUE TO LEXUS CHANTILLY, VA WHEN I DROVE ON HIGHWAY FROM VA TO IN, THE LEXUS SPEEDOMETER SHOWS 83, AND MY WAZE SHOWS 75. ITS 8 MPH DIFFERENCE. I ALSO HAVE NOTICED OF THE MPH DIFFERENCE BETWEEN 6 TO 8 MPH. LEXUS SAID, I REQUIRED TO PAY FOR THE REPAIR, WHEN THIS SPEEDOMETER IS DEFECTED BY LEXUS DESIGN. IT HAS DO NOTHING WITH PERSONAL WEAR, ETC. I DROVE OTHER HONDA PILOT, AND THE SPEEDOMETER SHOWED CORRECTLY AGAINST THE TRAFFIC PATTERN, AND WAZE APP, BUT THE 2016 LEXUS DOESNT SHOW THE CORRECT BASED ON TRAFFIC FLOW, AND WAZE APP. THE TRAVEL FROM LEESBURG, VA TO INDIAOPOLIS, IN SHOULD BE 547, BUT ENDED AT 601 MILES. IM OK IF ITS JUST FEW MILES DIFFERENCES, BUT 50 MILES PER EVERY 500 MILES IS HUGE, 5% ERROR. I THINK ITS BECAUSE OF SPEEDOMETER AND IMPACT ERROR ACTUAL MILES. I WENT TO LEXUS CHANTILLY, VA TO PERFORM RECALL FOR OTHER THING, DOOR HANDLE, BUT THEY SAID, WONT LOOK AT SPEEDOMETER ISSUE, UNLESS I PAY FOR IT. THEN I CALLED LEXUS CORPORATION TO OPEN THE CASE, AND THE LEXUS CASE MANAGER WONT HONOR OR FIX MY ISSUE. THIS IS SERIOUS SAFETY ISSUE, AND SHOULD BE COVERED BY LEXUS DUE TO THEIR DEFECTIVE ISSUE. I HAVE 4 PHOTOS TO ATTACH.. CAN YOU ASSIST ME TO CONTACT LEXUS TO FIX BASED ON PHOTOS. THANK YOU... I CAN BE REACHED VIA [XXX] - [XXX]. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
NHTSA complaint #11360842 — an unverified report by a vehicle owner.
at 55,000 milesLaguna Hills, CACrash1 injured
AIR BAGS
A BROADSIDE COLLISION CAUSING DAMAGE TO FRONT LEFT OF THE CAR, INJURY TO THE DRIVER WITH FORCE OF THE COLLISION, AIR BAG DIDN'T DEPLOY.
NHTSA complaint #11341947 — an unverified report by a vehicle owner.
at 23,685 milesST. Louis, MO
UNKNOWN OR OTHER
SUNROOF SPONTANEOUSLY EXPLODED. I WAS DRIVING ABOUT 45MPH ON MY WAY TO WORK DURING A RAINSTORM AROUND 6:30AM ON APRIL 23 2020, WHEN I SUDDENLY HEARD A VERY LOUD BANG. I LOOKED UP TO SEE THAT MY SUNROOF HAD BURST AND THERE WERE GLASS FRAGMENTS RAINING ON MY HEAD. I CLOSED THE VISOR TO PREVENT MORE GLASS AND PRECIPITATION FROM FALLING INTO THE VEHICLE, AND PULLED UNDER AN AWNING TO ASSESS THE DAMAGE. THE GLASS HAD BURST OUTWARD (PICTURES ATTACHED), AND THERE WERE NO DENTS OR CHIPS ON THE OUTSIDE OF THE VEHICLE INDICATING THAT IT COULD HAVE BEEN STRUCK BY SOMETHING. OTHER THAN THE SHATTERED GLASS, THERE WAS NO DEBRIS ON THE INSIDE OF THE VEHICLE. ADDITIONALLY, AT THE TIME THE GLASS BURST, MY VEHICLE WAS THE ONLY CAR ON THE ROAD WITHIN SEVERAL HUNDRED METERS, SO THIS COULD NOT HAVE RESULTED FROM ANY SORT OF ROAD DEBRIS KICKED UP BY ANOTHER VEHICLE. I SUFFERED MINOR CUTS TO MY ARMS AND HEAD, BUT DID NOT HAVE ANY MAJOR INJURIES. MY RX350 HAD FEWER THAN 24K MILES ON IT AND WAS 3 YEARS OLD, SO IT SHOULD HAVE BEEN COVERED UNDER BASIC WARRANTY. LEXUS ULTIMATELY DENIED ANY SORT OF MANUFACTURER DEFECT, AND DID NOT HONOR THE WARRANTY. I HAD THE VEHICLE REPAIRED AT A LEXUS DEALERSHIP FOR $1,465.
NHTSA complaint #11340199 — an unverified report by a vehicle owner.
at 50,000 milesAlexandria, VA
POWER TRAIN
AUTO BRIGHT HEAD LIGHT SYSTEM DEACTIVATES/REACTIVATES INDISCRIMINATELY, MOST FREQUENTLY A FEW MINUTES AFTER DEPARTING IN THE MORNING (STILL DARK). LACK OF PROPER BRIGHT LIGHT CONTROL WHILE DRIVING AT NIGHT GREATLY REDUCES VISIBILITY MAKING THIS A SAFETY ISSUE. I HAVE PROVIDED VIDEO EVIDENCE TO LEXUS DEALER DEMONSTRATING THE PROBLEM WHO CONSULTED WITH CORPORATE LEXUS; LEXUS CLAIMS THAT THEY FOUND MY VEHICLE TO BE WITHIN LEXUS SPECIFICATIONS AND HAS REFUSED TO FURTHER INVESTIGATE NOR REPAIR. INFORMATION POSTED ON THE INTERNET BY NUMEROUS LEXUS RX-350 OWNERS REPORTED THE SAME PROBLEM - ONE SUGGESTING THAT PROPER CLEANING OF THE CAMERA LENS FIXED THE PROBLEM; I PROVIDED THE EVIDENCE TO LEXUS AND LEXUS REFUSED TO ATTEMPT THIS SOLUTION. FOLLOWING IS LEXUS GUEST EXPERIENCE CENTER RESPONSE; DEAR MR.: THANK YOU FOR CONTACTING THE LEXUS GUEST EXPERIENCE CENTER. THE ENTIRE LEXUS ORGANIZATION IS DEDICATED TO PROVIDING LEXUS CUSTOMERS WITH SUPERIOR SERVICE. IN CIRCUMSTANCES THAT REQUIRE OUR ATTENTION, WE ARE INTERESTED IN ASSISTING IN THE RESOLUTION PROCESS. AS YOU REQUESTED, WE ARE RESPONDING IN WRITING. YOUR 2016 RX 350, VEHICLE IDENTIFICATION NUMBER XX, WAS INSPECTED BY LEXUS OF XX, AND FOUND TO BE WITHIN LEXUS SPECIFICATIONS. WE APOLOGIZE THE VEHICLE HAS NOT MET YOUR EXPECTATIONS. PLEASE BE ASSURED THAT LEXUS HAS DOCUMENTED YOUR DISSATISFACTION FOR PRODUCT IMPROVEMENT CONSIDERATION. SINCERELY, XX CASE MANAGER, EASTERN AREA LEXUS GUEST EXPERIENCE CENTER THIS IS MY THIRD LEXUS AND MAY BE MY LAST!
NHTSA complaint #11325590 — an unverified report by a vehicle owner.
at 50,000 milesAlexandria, VA
EXTERIOR LIGHTING
AUTO BRIGHT HEAD LIGHT SYSTEM DEACTIVATES/REACTIVATES INDISCRIMINATELY, MOST FREQUENTLY A FEW MINUTES AFTER DEPARTING IN THE MORNING (STILL DARK). LACK OF PROPER BRIGHT LIGHT CONTROL WHILE DRIVING AT NIGHT GREATLY REDUCES VISIBILITY MAKING THIS A SAFETY ISSUE. I HAVE PROVIDED VIDEO EVIDENCE TO LEXUS DEALER DEMONSTRATING THE PROBLEM WHO CONSULTED WITH CORPORATE LEXUS; LEXUS CLAIMS THAT THEY FOUND MY VEHICLE TO BE WITHIN LEXUS SPECIFICATIONS AND HAS REFUSED TO FURTHER INVESTIGATE NOR REPAIR. INFORMATION POSTED ON THE INTERNET BY NUMEROUS LEXUS RX-350 OWNERS REPORTED THE SAME PROBLEM - ONE SUGGESTING THAT PROPER CLEANING OF THE CAMERA LENS FIXED THE PROBLEM; I PROVIDED THE EVIDENCE TO LEXUS AND LEXUS REFUSED TO ATTEMPT THIS SOLUTION. FOLLOWING IS LEXUS GUEST EXPERIENCE CENTER RESPONSE; DEAR MR.: THANK YOU FOR CONTACTING THE LEXUS GUEST EXPERIENCE CENTER. THE ENTIRE LEXUS ORGANIZATION IS DEDICATED TO PROVIDING LEXUS CUSTOMERS WITH SUPERIOR SERVICE. IN CIRCUMSTANCES THAT REQUIRE OUR ATTENTION, WE ARE INTERESTED IN ASSISTING IN THE RESOLUTION PROCESS. AS YOU REQUESTED, WE ARE RESPONDING IN WRITING. YOUR 2016 RX 350, VEHICLE IDENTIFICATION NUMBER XX, WAS INSPECTED BY LEXUS OF XX, AND FOUND TO BE WITHIN LEXUS SPECIFICATIONS. WE APOLOGIZE THE VEHICLE HAS NOT MET YOUR EXPECTATIONS. PLEASE BE ASSURED THAT LEXUS HAS DOCUMENTED YOUR DISSATISFACTION FOR PRODUCT IMPROVEMENT CONSIDERATION. SINCERELY, XX CASE MANAGER, EASTERN AREA LEXUS GUEST EXPERIENCE CENTER THIS IS MY THIRD LEXUS AND MAY BE MY LAST!
NHTSA complaint #11325590 — an unverified report by a vehicle owner.
at 25,000 milesIrvine, CA
STEERING
THE CAR SHAKES WHEN BRAKING. STEERING WHEEL ALSO SHAKES WHEN BRAKING.
NHTSA complaint #11319210 — an unverified report by a vehicle owner.
at 25,000 milesIrvine, CA
SUSPENSION
THE CAR SHAKES WHEN BRAKING. STEERING WHEEL ALSO SHAKES WHEN BRAKING.
NHTSA complaint #11319210 — an unverified report by a vehicle owner.
at 25,000 milesIrvine, CA
SERVICE BRAKES
THE CAR SHAKES WHEN BRAKING. STEERING WHEEL ALSO SHAKES WHEN BRAKING.
NHTSA complaint #11319210 — an unverified report by a vehicle owner.
at 5,000 milesVero Beach, FL
FUEL/PROPULSION SYSTEM
ACCELERATION FROM STOP IS BUMPY AND SOMETIMES CUTS OUT WHILE TURNING ON A CITY STREET.
NHTSA complaint #11318810 — an unverified report by a vehicle owner.
at 33,000 milesFuquay Varina, MD
FUEL/PROPULSION SYSTEM
I HAVE ALMOST BEEN T-BONED FOUR TIMES IN 2 MONTHS SINCE I BOUGHT THIS VEHICLE DUE TO IT RANDOMLY STALLING BRIEFLY WHILE TURNING. OCCASIONALLY I LOSE POWER WHILE GOING UPHILL, AND I HAVE HAD SEVERAL INSTANCES OF MY VEHICLE 'JUMPING' OR SURGING. IT HAPPENS WHILE I AM DRIVING, BUT THE MAJORITY IF THE TIME I HAVE NOTICED IT, IT HAPPENS WHEN I AM TURNING OR ACCELERATING. I HAVE NOT HAD ANY LIGHTS ON THE DASHBOARD COME ON, BUT I HAVE HAS THIS ISSUE SINCE DAY ONE OF BUYING THE VEHICLE AND WHEN I SAW THE RECALL THAT WAS EXPANDED TODAY ON TOYOTA AND LEXUS VEHICLES FOR A FAULTY FUEL PUMP, I STARTED READING ABOUT IT AND IT SOUNDS LIKE EXACTLY WHAT MY ISSUE IS. THE RECALL COVERS 2017-2019 AND MY CAR IS A 2016, BUT I BELIEVE IT SHOULD BE INCLUDED AS WELL.
NHTSA complaint #11316239 — an unverified report by a vehicle owner.
at 55,650 milesHouston, TX
UNKNOWN OR OTHER
WHILE I WAS DRIVING ON THE HIGHWAY AROUND 3:30 PM CST, MY VEHICLE SUNROOF JUST EXPLODED AND THE GLASS SHATTERED. THERE WERE NO VEHICLES IN THE FRONT FOR AT LEAST 150 METERS.I WAS ON MY WAY TO THE AIRPORT. THE WIND NOISE WAS LOUD AND ALSO I HAD BOOKED THE PARKING OUTSIDE (NON-COVERED) SO I HAD TO GO BACK HOME AND TAKE MY WIFE'S CAR. IN THIS PROCESS, I ALMOST MISSED THE FLIGHT. AS PER THE WEATHER REPORT IT WAS GOING TO RAIN THE NEXT 3 DAYS SO I KNEW I COULDN'T PARK THE CAR OUTSIDE WITH THE BROKEN SUNROOF WHICH WOULD CAUSE FURTHER DAMAGE. FORTUNATELY, THE SUNROOF WAS CLOSED SO WHEN THE GLASS SHATTERED IT DIDN'T COME INSIDE AND DIDN'T HURT ME. I AM NOT SURE WHAT WOULD HAVE HAPPENED IF IT WAS OPEN?
NHTSA complaint #11309736 — an unverified report by a vehicle owner.
Milton, MA
UNKNOWN OR OTHER
AFTER REPLACING BATTERY, THE GPS, AUDIO SYSTEM, HEAT CONTROLS, (ENTIRE DISPLAY IS BLANK) THE DEALER SAID THEY DON'T KNOW WHAT HAPPENED. THERE ARE NUMEROUS IDENTICAL COMPLAINTS ON-LINE HAVING THE SAME ISSUE..
NHTSA complaint #11286702 — an unverified report by a vehicle owner.
Milton, MA
ELECTRICAL SYSTEM
AFTER REPLACING BATTERY, THE GPS, AUDIO SYSTEM, HEAT CONTROLS, (ENTIRE DISPLAY IS BLANK) THE DEALER SAID THEY DON'T KNOW WHAT HAPPENED. THERE ARE NUMEROUS IDENTICAL COMPLAINTS ON-LINE HAVING THE SAME ISSUE..
NHTSA complaint #11286702 — an unverified report by a vehicle owner.
at 51,000 milesDistrict Heights, MD
VISIBILITY/WIPER
PASSENGER WIPER WAS MAKING A LOUD KNOCKING SOUND AND HITTING THE HOOD. LEARNED THAT THE ARM WAS BENT, CAUSING THE WIPER TO HIT THE INTERIOR OF THE HOOD AND HAS CAUSED PAINT TO RUB OFF ON THE HOOD.
NHTSA complaint #11286508 — an unverified report by a vehicle owner.
at 15,000 milesLOS Angeles, CACrash1 injured
AIR BAGS
TL* THE CONTACT OWNED A 2016 LEXUS RX350. WHILE ACCELERATING FROM A STOP SIGN AT APPROXIMATELY 10 MPH, ANOTHER VEHICLE CRASHED INTO THE DRIVER'S SIDE OF THE CONTACT'S VEHICLE. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT WAS TRANSPORTED TO THE EMERGENCY ROOM WHERE A CAT SCAN WAS COMPLETED, WHICH SHOWED A LARGE HEMATOMA ON THE CONTACT'S HEAD. THE CONTACT ALSO MENTIONED THAT HE TOOK BLOOD THINNER MEDICATION AND LATER HIS ENTIRE FACE TURNED BLACK AND BLUE. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A BODY SHOP WHERE IT WAS DIAGNOSED AS A TOTAL LOSS BY THE INSURANCE COMPANY. THE DEALER AND MANUFACTURER WERE NOT MADE AWARE OF THE FAILURE. THROUGH RESEARCH, THE CONTACT FOUND NHTSA CAMPAIGN NUMBER: 18V085000 (AIR BAGS); HOWEVER, THE VIN WAS NOT INCLUDED IN THE RECALL. THE FAILURE MILEAGE WAS APPROXIMATELY 15,000. *TT
NHTSA complaint #11257368 — an unverified report by a vehicle owner.
at 47,000 milesVentura, CA
UNKNOWN OR OTHER
WHEN I TRY TO START AT THE BEGINNING OF THE DAY, I STEP ON AND BREAK AND PRESS THE IGNITION BUTTON, THE CAR WON'T START AND WOULD GIVE ME A LOW BREAK POWER LIGHT MESSAGE. IT WILL EVENTUALLY START AFTER ABOUT 5 OR 6 TRIES. I ONLY HAD THE CAR SINCE NOVEMBER 2018 AND IT ALREADY HAPPENED TO ME LIKE 8 TIMES.
NHTSA complaint #11228543 — an unverified report by a vehicle owner.
at 15,000 milesBrooklyn, NY
SERVICE BRAKES
WE TOOK A CAR FOR LEASE FROM LEXUS. THE FIRST WEEK, WE REALIZED THE BRAKES WEREN'T WORKING WELL. WE TOOK THE CAR TO THE SHOP AND THEY SAID NOTHING WAS WRONG. THEN, A COUPLE OF MONTHS LATER IT HAPPENED AGAIN AND THEY SAID THE SAME THING. LAST WEEK, AFTER 2 YEARS, I WAS DRIVING AND SO WAS MY DAUGHTER ( TWO DIFFERENT TIMES ) AND WE COULDN'T BREAK THE CAR. THE CAR DROVE RIGHT PAST THE INTERSECTION ON A RED LIGHT. THANK GOD THERE WAS NO PEDESTRIANS OR VEHICLES AT THAT SECOND. WE BROUGHT IT TO ALEXUS AND THEY TESTED THE BRAKES AND SAW A PROBLEM WITH THE BRAKES. THE PRESSURE WAS LOW AND THE METAL WAS SCRAPING. THEY ASKED FOR A LARGE SUM AND SAID WE NEVER COMPLAINED BEFORE.
NHTSA complaint #11182678 — an unverified report by a vehicle owner.
at 22,000 milesChula Vista, CA
UNKNOWN OR OTHER
POOR BRAKING, DANGEROUSLY AT TIMES. ALSO HAS TO HOLD GAS NOZZLE ALMOST ALL THE TIME WHILE FILLING UP OR THE GAS WILL SHUT OFF EVEN THE TANK IS NOT FULL
NHTSA complaint #11154099 — an unverified report by a vehicle owner.
at 22,865 milesBridgewater, NJFire
UNKNOWN OR OTHER
I WAS ON MY WAY IN CAR FROM HOME (BRIDGEWATER NJ) WITH MY DAUGHTER TO DROP HER FOR VOLLEYBALL PRACTICE IN HILLSBOROUGH NJ. ABOUT IN 7-10 MINS DRIVE, MY DAUGHTER AND I SMELLED SMOKE COMING FROM THE AC VENT AND ALSO NOTICED SMOKE FROM THE FRONT HOOD. I IMMEDIATELY PULLED THE CAR TO THE SHOULDER. THERE WERE NO SIGNS OF ALERT INDICATION ON THE DASHBOARD. I TURNED THE ENGINE OFF AND TURNED ON THE HAZARD LIGHTS. WHEN I GOT OFF THE CAR, I IMMEDIATELY OPENED THE FRONT HOOD AND SAW THE FIRE BETWEEN RADIATOR AND ENGINE CYLINDER BLOCK. I IMMEDIATELY CALLED 911. MY DAUGHTER CALLED HER MOM SAYING OUR CAR IS ON FIRE. MY WIFE SUGGESTED MY DAUGHTER TO VIDEO TAPE THIS. WHILE MY DAUGHTER WAS VIDEO TAPPING THIS EVENT, THE 911 RESPONDER SUGGESTED WE GET IN A SAFE DISTANCE FROM THE CAR AND THAT THE FIRE RESPONDERS ARE ON THEIR WAY TO THIS INCIDENT. WE IMMEDIATELY GOT TO A SAFE DISTANCE. WITHIN 5 MINUTES FROM THE CALL, THE FIRE CHIEF ARRIVED AND BLOCKED THE TRAFFIC. BY THIS TIME, THE FIRE SPREAD TO THE DRIVER AND PASSENGER AREA. WE HEARD THE AIRBAGS AND TIRES EXPLODING. THE FIRE TRUCKS CAME AND THE FIRE FIGHTERS STARTED TO EXTINGUISH THE FIRE WITH WATER & FOAM. THE CAR HAD COMPLETELY BURNED TO TOTAL LOSS. PLEASE NOTE MY DAUGHTER, 14 YEAR OLD AND I ARE IN COMPLETE SHOCK AND TRAUMATIZED WITH THIS HORRIFIC INCIDENT. MY DAUGHTER IS HAVING NIGHTMARES FROM THIS AND WE ARE SCARED WITH THIS EVENT.
NHTSA complaint #11139567 — an unverified report by a vehicle owner.