Owners have filed 39 complaints
about the 2013 Lexus RX350 with NHTSA between 2014 and 2023.
The largest single group is the body & structure.
Across this model's run it ranks 12 of 14 worst.
The letter says how bad. This says what kind — whether this year drew
an unusual number of complaints, unusually dangerous
ones, or failures that arrived unusually early.
The dashed ring is 50 — the national norm. Further out is worse.
Complaint volume — 26
Against the median year of the Lexus RX350. 50 means typical for this
model; 100 means roughly double.
Severity — 100
30.8% of these complaints
involved a crash, fire, injury or death, against a national rate of
9.7%.
Early failure — 63
37% of failures with a mileage on record happened under
36,000 miles, against a national rate of
29%.
Complaints filed with NHTSA, by model year. Bar colour is the FaultScore grade:
A
B
C
D
F
ungraded
What breaks on a 2013 Lexus RX350
Every complaint is filed against a part. Follow any row for the complaints about that part alone.
Body & Structure
717.9%
1 crashes, 0 fires · median 18,000 mi
Other & Unspecified
615.4%
1 crashes, 0 fires · median 45,000 mi
Electrical System
512.8%
Median failure at 62,100 miles
Acceleration & Cruise Control
410.3%
2 crashes, 0 fires · median 68,000 mi
Brakes
410.3%
1 crashes, 0 fires · median 21,300 mi
Lights
37.7%
Median failure at 62,100 miles
Fuel & Propulsion
25.1%
Median failure at 5 miles
Airbags
25.1%
2 crashes, 0 fires · median 70,000 mi
Engine & Cooling
25.1%
0 crashes, 1 fires · median 72,777 mi
Equipment & Accessories
12.6%
Median failure at 15,000 miles
Seat Belts
12.6%
Windows, Mirrors & Wipers
12.6%
Median failure at 24,426 miles
Steering
12.6%
Median failure at 46,000 miles
When it fails
Odometer readings owners gave when they filed. About half of all
complaints include one.
Under 1,000 miles
27.4%
1,000 – 9,999 miles
13.7%
10,000 – 24,999 miles
725.9%
25,000 – 49,999 miles
414.8%
50,000 – 74,999 miles
829.6%
75,000 – 99,999 miles
311.1%
100,000 – 149,999 miles
13.7%
150,000+ miles
13.7%
When owners complained
A spike years after the car went on sale usually means a part wearing
out on schedule across the whole fleet — the kind of pattern no single
owner can see from inside their own car.
Mar 2014peak 4Mar 2023
Recalls on the 2013 Lexus RX350
A complaint is one owner's allegation. A recall is the point at which
the manufacturer or a regulator agreed the defect is real and dangerous
enough to fix for free — however old the car is.
United States — NHTSA
14V054000
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:CONTROL UNIT/MODULE
Toyota is recalling certain model year 2012 and 2013 Toyota Tacoma and Lexus RX350 vehicles and certain model year 2012 Toyota Rav4 vehicles. In the affected vehicles, the brake system contains a brake actuator that adjusts the fluid pressure of each wheel cylinder. An electrical component within the actuator may experience an increased resistance resulting in the illumination of various warning lights, including those for the Vehicle Stability Control (VSC) system, Antilock Brake System (ABS), and Traction Control system.
Risk: If this occurs, these systems could become inoperative, reducing the directional control assistance, increasing the risk of a crash.
Reports where the owner recorded a crash, a fire, an injury or a death.
at 87,000 milesCypress, CACrash
AIR BAGS
TL* THE CONTACT OWNED A 2013 LEXUS RX-350. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 35 MPH, ANOTHER VEHICLE MAKING A RIGHT HYDROPLANED AND CRASHED INTO THE CONTACTS DRIVER FRONT SIDE OF THE VEHICLE. NONE OF THE FRONTAL AIR BAGS DEPLOYED. THE POLICE WAS PRESENT, BUT NO REPORT FILED. NO INJURIES WERE REPORTED. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR A DIAGNOSTIC. THE VEHICLE WAS TOWED TO AN IMPOUND LOT AND THEN TO THE INSURANCE LOT. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 87,000.
NHTSA complaint #11241340 — an unverified report by a vehicle owner.
at 85,191 milesBowie, MDCrash1 injured
VEHICLE SPEED CONTROL
SATURDAY, NOVEMBER 24, 2018 I STARTED MY DAY BY FIRST GOING TO THE BANK. I ENTERED THE PARKING LOT OF SUNTRUST BANK ON RACE TRACK ROAD, IN BOWIE MD. UPON ENTERING INTO THE PARKING LOT A CAR EXITING THE BANK OF AMERICA DRIVE THRU SHOULD HAVE STOP FOR ME TO HAVE THE RIGHT AWAY, BUT DID NOT, SO I CAME TO A COMPLETE STOP TO ALLOW THAT CAR GO PASS. I THEN PROCEEDED TO A PARKING SPACE. AS I WAS ENTERING THE PARKING SPACE, WITH MY FOOT ON THE BRAKE, MY LEXUS RX 350 ' 2013 ACCELERATED. I IMMEDIATELY CONTINUED TO PRESS ON THE BRAKES WHICH DID NOT ENGAGE AND WENT STRAIGHT TO THE FLOOR. THE SUV JUMPED ONTO THE SIDEWALK AND PROCEEDED TO THE STEPS, IT THEN CROSSED THE MEDIA AND WHEN STRAIGHT INTO THE BRICK POLE OF THE BANK OF AMERICA DRIVE-THRU. I WAS CONFUSED AND NERVOUS AT THIS POINT, BECAUSE THE DAY BEFORE THE BATTERY ON THIS SUV STOPPED WORKING AND I TOOK IT TO TOYOTA WHERE I PURCHASED A BATTERY AND THE TOYOTA MECHANIC DID A COMPLETE DIAGNOSIS TEST ON THE SUV. NEVER DID I THINK THAT THE VERY NEXT DAY THAT THE CAR WOULD REACT THIS WAY. I PURCHASED THIS SUV APRIL 2017, TAKING THIS CAR INTO ALL OIL CHANGES, WHATEVER WAS REQUIRED TO BE FIX, I FIXED IT. I HAVE DONE SOME RESEARCH AND SAW THAT THIS IS A PROBLEM WITH THE RX 350, THE LAST COMPLAINT WAS FILED IN OCTOBER 2018 AND STILL NOTHING HAS BEEN DONE ABOUT THIS. AFTER THE ACCIDENT I WENT TO THE DOCTOR BECAUSE OF THE CONSTANT HEADACHES, WHICH HAS NOT STOPPED. THEY RECOMMENDED PHYSICAL THERAPY. I ALSO HAD TO GO TO MY EYE CARE CENTER DUE TO THE FACT THAT I HAD CATARACT SURGERY JUST ONE MONTH PRIOR AND AM HAVING VISION ISSUES. I NEVER RECEIVED A RECALL ON THIS SUV AND THE AIRBAGS DID NOT OPEN UP.
NHTSA complaint #11160508 — an unverified report by a vehicle owner.
at 85,191 milesBowie, MDCrash1 injured
UNKNOWN OR OTHER
SATURDAY, NOVEMBER 24, 2018 I STARTED MY DAY BY FIRST GOING TO THE BANK. I ENTERED THE PARKING LOT OF SUNTRUST BANK ON RACE TRACK ROAD, IN BOWIE MD. UPON ENTERING INTO THE PARKING LOT A CAR EXITING THE BANK OF AMERICA DRIVE THRU SHOULD HAVE STOP FOR ME TO HAVE THE RIGHT AWAY, BUT DID NOT, SO I CAME TO A COMPLETE STOP TO ALLOW THAT CAR GO PASS. I THEN PROCEEDED TO A PARKING SPACE. AS I WAS ENTERING THE PARKING SPACE, WITH MY FOOT ON THE BRAKE, MY LEXUS RX 350 ' 2013 ACCELERATED. I IMMEDIATELY CONTINUED TO PRESS ON THE BRAKES WHICH DID NOT ENGAGE AND WENT STRAIGHT TO THE FLOOR. THE SUV JUMPED ONTO THE SIDEWALK AND PROCEEDED TO THE STEPS, IT THEN CROSSED THE MEDIA AND WHEN STRAIGHT INTO THE BRICK POLE OF THE BANK OF AMERICA DRIVE-THRU. I WAS CONFUSED AND NERVOUS AT THIS POINT, BECAUSE THE DAY BEFORE THE BATTERY ON THIS SUV STOPPED WORKING AND I TOOK IT TO TOYOTA WHERE I PURCHASED A BATTERY AND THE TOYOTA MECHANIC DID A COMPLETE DIAGNOSIS TEST ON THE SUV. NEVER DID I THINK THAT THE VERY NEXT DAY THAT THE CAR WOULD REACT THIS WAY. I PURCHASED THIS SUV APRIL 2017, TAKING THIS CAR INTO ALL OIL CHANGES, WHATEVER WAS REQUIRED TO BE FIX, I FIXED IT. I HAVE DONE SOME RESEARCH AND SAW THAT THIS IS A PROBLEM WITH THE RX 350, THE LAST COMPLAINT WAS FILED IN OCTOBER 2018 AND STILL NOTHING HAS BEEN DONE ABOUT THIS. AFTER THE ACCIDENT I WENT TO THE DOCTOR BECAUSE OF THE CONSTANT HEADACHES, WHICH HAS NOT STOPPED. THEY RECOMMENDED PHYSICAL THERAPY. I ALSO HAD TO GO TO MY EYE CARE CENTER DUE TO THE FACT THAT I HAD CATARACT SURGERY JUST ONE MONTH PRIOR AND AM HAVING VISION ISSUES. I NEVER RECEIVED A RECALL ON THIS SUV AND THE AIRBAGS DID NOT OPEN UP.
NHTSA complaint #11160508 — an unverified report by a vehicle owner.
at 53,000 milesMillbury, MACrash1 injured
AIR BAGS
TL* THE CONTACT OWNED A 2013 LEXUS RX350. WHILE DRIVING 30 MPH,THE CONTACT LOST CONTROL OF THE VEHICLE AND STRUCK A GUARDRAIL. THE AIR BAGS DID NOT DEPLOY. THERE WERE NO WARNING INDICATORS ILLUMINATED PRIOR TO THE FAILURE. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE VEHICLE WAS DESTROYED AND TOWED TO A JUNK YARD. A POLICE REPORT WAS FILED. THE PASSENGER WAS INJURED AND REQUIRED MEDICAL ATTENTION AT LEESBURG HOSPITAL. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 53,000.
NHTSA complaint #11074510 — an unverified report by a vehicle owner.
at 18,000 milesPlano, TXCrash
VEHICLE SPEED CONTROL
ON THE GARAGE DRIVEWAY, SUDDENLY MY CAR ACCELERATED IN THE REVERSE GEAR AND COULD NOT BE STOPPED EVEN AFTER PRESSING THE BRAKE. THE CAR COMPLETELY WENT OUT OF CONTROL IN THE REVERSE AND CRASHED INTO MY BACKYARD FENCE, PLOWED THROUGH IT AND FINALLY CAME TO A STOP AFTER HITTING MY RAISED PATIO!
NHTSA complaint #10897034 — an unverified report by a vehicle owner.
at 18,000 milesPlano, TXCrash
STRUCTURE:BODY
ON THE GARAGE DRIVEWAY, SUDDENLY MY CAR ACCELERATED IN THE REVERSE GEAR AND COULD NOT BE STOPPED EVEN AFTER PRESSING THE BRAKE. THE CAR COMPLETELY WENT OUT OF CONTROL IN THE REVERSE AND CRASHED INTO MY BACKYARD FENCE, PLOWED THROUGH IT AND FINALLY CAME TO A STOP AFTER HITTING MY RAISED PATIO!
NHTSA complaint #10897034 — an unverified report by a vehicle owner.
The most recent complaints
In the owners' own words, exactly as filed with NHTSA.
at 40,000 milesWaco, TX
STRUCTURE:BODY:HATCHBACK/LIFTGATE
The contact owns a 2013 Lexus RX350. The contact stated that after closing the liftgate door and reversing out of the car port, the liftgate door erroneously opened and struck the car port causing damage to the liftgate. The local dealer and manufacturer were notified of the failure. The cause of the failure was not yet determined. The contact stated that recently the liftgate lowered independently. The failure occurred several times while placing items into the back of the vehicle. The cause of the failure was not yet determined. The manufacturer was notified of the failure but no assistance was provided. The failure mileage was 40,000.
NHTSA complaint #11513401 — an unverified report by a vehicle owner.
at 46,000 milesClinton Township, MI
STEERING
The contact owns a 2013 Lexus RX350. The contact stated that while driving at speeds exceeding 70 MPH, the steering wheel was violently shaking and vibrating. The cause of the failure was not yet determined. The manufacturer was notified of the failure and informed the contact that the failure was no longer covered under an unknown Extended Service Campaign. The local dealer was not notified of the failure. The failure mileage was 46,000. The contact stated that the manufacturer did not want to address the issue due to the vehicle's model year. There was a TSB involving later model years for the same issue, the faulty steering column.
NHTSA complaint #11511160 — an unverified report by a vehicle owner.
Corvallis, OR
FUEL/PROPULSION SYSTEM
NO PROBLEM AS OF NOW SAW IT ON RECALL IN CONSUMER REPORT
NHTSA complaint #11388122 — an unverified report by a vehicle owner.
at 160,000 milesLaguna Niguel, CA
STRUCTURE:BODY
I PURCHASED THIS CAR NEW AND ABOUT 3 YEARS AGO THE AUTOMATIC DOOR LOCKS ON THIS VEHICLE STARTED TO FAIL - FIRST IT STARTED WITH FRONT PASSENGER DOOR AND NOW IN ADDITION TO FRONT PASSENGER DOOR, THE DRIVER DOOR AND THE REAR RIGHT DOOR AUTOMATIC LOCKS TO NOT ENGAGE WHEN I TRY TO LOCK/UNLOCK. I HAVE BEEN TOLD THAT I NEED TO REPLACE THESE AT A COST OF ~$1,000 FOR EACH DOOR AND THINK THIS IS UNFAIR SINCE THERE ARE NUMEROUS REPORTS OF AUTOMATIC DOOR LOCKS ON THIS MODEL FAILING ONLINE AND IT IS A COMMON ISSUE WITH THE DOOR ACTUATOR FAILING (BUT NOT RECALLED) (SEE LEXUS OWNER SITE AND YOUTUBE - SEARCH "2013 LEXUS RX350 DOOR LOCKS NOT WORKING" ON GOOGLE FOR DETAILS). I AM CURRENTLY MANUALLY LOCKING/UNLOCKING THESE DOORS AND FEEL UNSAFE AND FEEL MY PERSONAL PROPERTY INSIDE THE CAR IS EXPOSED TO THEFT SINCE SOMETIMES I FORGET TO LOCK THESE 3 DOORS MANUALLY WHEN DRIVING ALONE IN VEHICLE. NOTE THE ABOVE OCCURS WHEN THE VEHICLE IS STATIONARY, IN MOTION, ON A CITY STREET/HIGHWAY, AND TURNING.
NHTSA complaint #11337547 — an unverified report by a vehicle owner.
at 62,100 milesGarland, TX
EXTERIOR LIGHTING
MY 2013 LEXUS AWD RX 350 HAS A FAULTY WIRE HARNESS WHICH HAS SHORTED OUT ITS GPS NAVIGATION SYSTEM, RADIO, AND MEDIA CENTER. I REPLACED THE HEADLAMP ON THE PASSENGERS SIDE AND THE BLAST, BUT THE 15 AMP FUSE CONTINUES TO BLOW OUT. THEREFORE, THE FAULTY WIRE HARNESS HAS CAUSED MY HEADLIGHTS, GPS NAVIGATION SYSTEM, AND RADIO TO NO LONGER WORK.
NHTSA complaint #11328785 — an unverified report by a vehicle owner.
at 62,100 milesGarland, TX
EXTERIOR LIGHTING
MY 2013 LEXUS AWD RX 350 HAS A FAULTY WIRE HARNESS WHICH HAS SHORTED OUT ITS GPS NAVIGATION SYSTEM, RADIO, AND MEDIA CENTER. I REPLACED THE HEADLAMP ON THE PASSENGERS SIDE AND THE BLAST, BUT THE 15 AMP FUSE CONTINUES TO BLOW OUT. THEREFORE, THE FAULTY WIRE HARNESS HAS CAUSED MY HEADLIGHTS, GPS NAVIGATION SYSTEM, AND RADIO TO NO LONGER WORK.
NHTSA complaint #11328787 — an unverified report by a vehicle owner.
at 62,100 milesGarland, TX
ELECTRICAL SYSTEM
MY 2013 LEXUS AWD RX 350 HAS A FAULTY WIRE HARNESS WHICH HAS SHORTED OUT ITS GPS NAVIGATION SYSTEM, RADIO, AND MEDIA CENTER. I REPLACED THE HEADLAMP ON THE PASSENGERS SIDE AND THE BLAST, BUT THE 15 AMP FUSE CONTINUES TO BLOW OUT. THEREFORE, THE FAULTY WIRE HARNESS HAS CAUSED MY HEADLIGHTS, GPS NAVIGATION SYSTEM, AND RADIO TO NO LONGER WORK.
NHTSA complaint #11328785 — an unverified report by a vehicle owner.
at 62,100 milesGarland, TX
ELECTRICAL SYSTEM
MY 2013 LEXUS AWD RX 350 HAS A FAULTY WIRE HARNESS WHICH HAS SHORTED OUT ITS GPS NAVIGATION SYSTEM, RADIO, AND MEDIA CENTER. I REPLACED THE HEADLAMP ON THE PASSENGERS SIDE AND THE BLAST, BUT THE 15 AMP FUSE CONTINUES TO BLOW OUT. THEREFORE, THE FAULTY WIRE HARNESS HAS CAUSED MY HEADLIGHTS, GPS NAVIGATION SYSTEM, AND RADIO TO NO LONGER WORK.
NHTSA complaint #11328787 — an unverified report by a vehicle owner.
Murrells Inlet, SC
UNKNOWN OR OTHER
THE SOFTWARE LOCATOR IS DEFECTIVE & WILL SEND YOU TO THE WRONG PLACE. LEXUS HAS A CAMPAIGN TO FIX IT THRU 2022 WHERE THEY UPDATE THE SOFTWARE. UNFORTUNATELY THEY DO NOT UPDATE THE NAVIGATION SOFTWARE AT THE SAME TIME AND THAT SHOULD BE A REQUIREMENT BECAUSE THE LOCATION SOFTWARE AND THE NAVIGATION SOFTWARE WORK CONJUNCTIVELY. INSTEAD THEY WANT TO CHARGE YOU $400 FOR NAVIGATION UPDATE. NOT SATISFACTORY. I ESCALATED THIS AT LEXUS CUSTOMER SERVICE & IT WAS NOT ADDRESSED PROPERLY. SO LEXUS WANTS TO DO THE SOFTWARE UPDATE FOR THE LOCATION SERVICES BUT THEY WANT YOU TO PAY $400 FOR THE NAVIGATION UPDATE THAT WORKS ALONGSIDE IT? SOUNDS LIKE A BAIT AND SWITCH TO ME.
NHTSA complaint #11322623 — an unverified report by a vehicle owner.
at 68,000 milesLoganville, GA
VEHICLE SPEED CONTROL
MY VEHICLE STALLS FREQUENTLY ON THE EXPRESSWAY WHEN THE SPEED IS INTERRUPTED BY A SUDDEN STOP. IT WILL STALL WHEN I ATTEMPT TO START BACK IN TRAFFIC. I'VE COME VERY CLOSE TO HAVING A REAR END COLLISION.
NHTSA complaint #11298602 — an unverified report by a vehicle owner.
at 87,000 milesCypress, CACrash
AIR BAGS
TL* THE CONTACT OWNED A 2013 LEXUS RX-350. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 35 MPH, ANOTHER VEHICLE MAKING A RIGHT HYDROPLANED AND CRASHED INTO THE CONTACTS DRIVER FRONT SIDE OF THE VEHICLE. NONE OF THE FRONTAL AIR BAGS DEPLOYED. THE POLICE WAS PRESENT, BUT NO REPORT FILED. NO INJURIES WERE REPORTED. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR A DIAGNOSTIC. THE VEHICLE WAS TOWED TO AN IMPOUND LOT AND THEN TO THE INSURANCE LOT. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 87,000.
NHTSA complaint #11241340 — an unverified report by a vehicle owner.
at 5 milesRound Lake, IL
FUEL/PROPULSION SYSTEM
WATER PUMP NOISE
NHTSA complaint #11206482 — an unverified report by a vehicle owner.
at 105,555 milesEfland, NC
ENGINE
BROKEN COOLING PUMP
NHTSA complaint #11195340 — an unverified report by a vehicle owner.
at 85,191 milesBowie, MDCrash1 injured
VEHICLE SPEED CONTROL
SATURDAY, NOVEMBER 24, 2018 I STARTED MY DAY BY FIRST GOING TO THE BANK. I ENTERED THE PARKING LOT OF SUNTRUST BANK ON RACE TRACK ROAD, IN BOWIE MD. UPON ENTERING INTO THE PARKING LOT A CAR EXITING THE BANK OF AMERICA DRIVE THRU SHOULD HAVE STOP FOR ME TO HAVE THE RIGHT AWAY, BUT DID NOT, SO I CAME TO A COMPLETE STOP TO ALLOW THAT CAR GO PASS. I THEN PROCEEDED TO A PARKING SPACE. AS I WAS ENTERING THE PARKING SPACE, WITH MY FOOT ON THE BRAKE, MY LEXUS RX 350 ' 2013 ACCELERATED. I IMMEDIATELY CONTINUED TO PRESS ON THE BRAKES WHICH DID NOT ENGAGE AND WENT STRAIGHT TO THE FLOOR. THE SUV JUMPED ONTO THE SIDEWALK AND PROCEEDED TO THE STEPS, IT THEN CROSSED THE MEDIA AND WHEN STRAIGHT INTO THE BRICK POLE OF THE BANK OF AMERICA DRIVE-THRU. I WAS CONFUSED AND NERVOUS AT THIS POINT, BECAUSE THE DAY BEFORE THE BATTERY ON THIS SUV STOPPED WORKING AND I TOOK IT TO TOYOTA WHERE I PURCHASED A BATTERY AND THE TOYOTA MECHANIC DID A COMPLETE DIAGNOSIS TEST ON THE SUV. NEVER DID I THINK THAT THE VERY NEXT DAY THAT THE CAR WOULD REACT THIS WAY. I PURCHASED THIS SUV APRIL 2017, TAKING THIS CAR INTO ALL OIL CHANGES, WHATEVER WAS REQUIRED TO BE FIX, I FIXED IT. I HAVE DONE SOME RESEARCH AND SAW THAT THIS IS A PROBLEM WITH THE RX 350, THE LAST COMPLAINT WAS FILED IN OCTOBER 2018 AND STILL NOTHING HAS BEEN DONE ABOUT THIS. AFTER THE ACCIDENT I WENT TO THE DOCTOR BECAUSE OF THE CONSTANT HEADACHES, WHICH HAS NOT STOPPED. THEY RECOMMENDED PHYSICAL THERAPY. I ALSO HAD TO GO TO MY EYE CARE CENTER DUE TO THE FACT THAT I HAD CATARACT SURGERY JUST ONE MONTH PRIOR AND AM HAVING VISION ISSUES. I NEVER RECEIVED A RECALL ON THIS SUV AND THE AIRBAGS DID NOT OPEN UP.
NHTSA complaint #11160508 — an unverified report by a vehicle owner.
at 85,191 milesBowie, MDCrash1 injured
UNKNOWN OR OTHER
SATURDAY, NOVEMBER 24, 2018 I STARTED MY DAY BY FIRST GOING TO THE BANK. I ENTERED THE PARKING LOT OF SUNTRUST BANK ON RACE TRACK ROAD, IN BOWIE MD. UPON ENTERING INTO THE PARKING LOT A CAR EXITING THE BANK OF AMERICA DRIVE THRU SHOULD HAVE STOP FOR ME TO HAVE THE RIGHT AWAY, BUT DID NOT, SO I CAME TO A COMPLETE STOP TO ALLOW THAT CAR GO PASS. I THEN PROCEEDED TO A PARKING SPACE. AS I WAS ENTERING THE PARKING SPACE, WITH MY FOOT ON THE BRAKE, MY LEXUS RX 350 ' 2013 ACCELERATED. I IMMEDIATELY CONTINUED TO PRESS ON THE BRAKES WHICH DID NOT ENGAGE AND WENT STRAIGHT TO THE FLOOR. THE SUV JUMPED ONTO THE SIDEWALK AND PROCEEDED TO THE STEPS, IT THEN CROSSED THE MEDIA AND WHEN STRAIGHT INTO THE BRICK POLE OF THE BANK OF AMERICA DRIVE-THRU. I WAS CONFUSED AND NERVOUS AT THIS POINT, BECAUSE THE DAY BEFORE THE BATTERY ON THIS SUV STOPPED WORKING AND I TOOK IT TO TOYOTA WHERE I PURCHASED A BATTERY AND THE TOYOTA MECHANIC DID A COMPLETE DIAGNOSIS TEST ON THE SUV. NEVER DID I THINK THAT THE VERY NEXT DAY THAT THE CAR WOULD REACT THIS WAY. I PURCHASED THIS SUV APRIL 2017, TAKING THIS CAR INTO ALL OIL CHANGES, WHATEVER WAS REQUIRED TO BE FIX, I FIXED IT. I HAVE DONE SOME RESEARCH AND SAW THAT THIS IS A PROBLEM WITH THE RX 350, THE LAST COMPLAINT WAS FILED IN OCTOBER 2018 AND STILL NOTHING HAS BEEN DONE ABOUT THIS. AFTER THE ACCIDENT I WENT TO THE DOCTOR BECAUSE OF THE CONSTANT HEADACHES, WHICH HAS NOT STOPPED. THEY RECOMMENDED PHYSICAL THERAPY. I ALSO HAD TO GO TO MY EYE CARE CENTER DUE TO THE FACT THAT I HAD CATARACT SURGERY JUST ONE MONTH PRIOR AND AM HAVING VISION ISSUES. I NEVER RECEIVED A RECALL ON THIS SUV AND THE AIRBAGS DID NOT OPEN UP.
NHTSA complaint #11160508 — an unverified report by a vehicle owner.
Pike Road, AL
ELECTRICAL SYSTEM
DOOR LOCK ASSEMBLY WENT BAD IN DRIVER'S SIDE DOOR. DOOR CANNOT BE LOCKED USING DOOR LOCK BUTTON AND HAS TO BE LOCKED MANUALLY. DOOR ALSO DOES NOT LOCK USING REMOTE OR KEYLESS ENTRY. MECHANIC STATED THAT HE'S SEEN A NUMBER OF THESE PROBLEMS.
NHTSA complaint #11129368 — an unverified report by a vehicle owner.
at 55,000 milesLugoff, SC
ELECTRICAL SYSTEM
THE DOOR LOCK ACCUATOR ON THE DRIVER'S SIDE IS INOPERABLE.I HAVE TO MANUALLY LOCK THE DRIVER SIDE DOOR THEN OPEN THE PASSENGER DOOR AND LEAN INTO THE CAR AND REACH OVER TO UNLOCK THE DRIVER SIDE DOOR EACH TIME I NEED TO OPEN THE DOOR. COST TO REPAIR IS $600.00 (PARTS & LABOR) I FEEL THIS IS EXCESSIVE AS THE VEHICLE IS ONLY 5 YEARS OLD AND HAS ONLY 55,500 MILES! PARTS DEALER NOTED HE KEEPS THE PART STOCKED ON HIS SHELF AS IT IS FREQUENTLY REQUESTED.
NHTSA complaint #11121675 — an unverified report by a vehicle owner.
Upper Marlboro, MD
SEAT BELTS
WAS PULLING INTO PARKING SPOT AT THE REAR OF MCDONALDS', STEPPED ON THE BRAKES WHEN I SUDDENLY FELT A THUD. THE CAR ROLLED BACK, AND THE SEAT BELT LOCKED. AFTER A WHILE I MANAGED TO DO THAT, WALKED TO THE GAS STATION ACROSS THE STREET.
NHTSA complaint #11111840 — an unverified report by a vehicle owner.
Upper Marlboro, MD
UNKNOWN OR OTHER
WAS PULLING INTO PARKING SPOT AT THE REAR OF MCDONALDS', STEPPED ON THE BRAKES WHEN I SUDDENLY FELT A THUD. THE CAR ROLLED BACK, AND THE SEAT BELT LOCKED. AFTER A WHILE I MANAGED TO DO THAT, WALKED TO THE GAS STATION ACROSS THE STREET.
NHTSA complaint #11111840 — an unverified report by a vehicle owner.
Upper Marlboro, MD
STRUCTURE:BODY
WAS PULLING INTO PARKING SPOT AT THE REAR OF MCDONALDS', STEPPED ON THE BRAKES WHEN I SUDDENLY FELT A THUD. THE CAR ROLLED BACK, AND THE SEAT BELT LOCKED. AFTER A WHILE I MANAGED TO DO THAT, WALKED TO THE GAS STATION ACROSS THE STREET.
NHTSA complaint #11111840 — an unverified report by a vehicle owner.
at 1 milesHoover, AL
STRUCTURE:BODY
I STOPPED AT A STOP SIGN IN A VERY QUIET RESIDENTIAL AREA SHORTLY AFTER LUNCH TIME. MY CAR HAD BEEN IN MY GARAGE AND THE STOP SIGN WAS A BLOCK AND A HALF FROM MY HOUSE. I TURNED LEFT ONTO A STREET WITH NO TRAFFIC AND I DID NOT SEE ANYONE OUTSIDE IN THE NEIGHBORHOOD. JUST A FEW SECONDS AFTER I TURNED I WAS DRIVING ABOUT 15 MILES AN HOUR WHEN I HEARD A VERY LOUD NOISE THAT SOUNDED LIKE A GUNSHOT. MY RIGHT SIDE VIEW MIRROR HAD EXPLODED! THE MIRROR ITSELF HAD BEEN BLOWN OUT OF THE MIRROR CASING AND IT WAS DANGLING BY A WIRE. THE HARD CLEAR PLASTIC COVERING OVER THE LIGHTS ON THE OUTSIDE OF THE MIRROR CASING WAS CRACKED IN SEVERAL PLACES. THERE WAS NO OTHER VISIBLE DAMAGE ON THE OUTSIDE OF THE MIRROR CASING. I DO NOT KNOW WHAT CAUSED THE EXPLOSION. I TAPED THE MIRROR BACK INSIDE THE MIRROR CASING AND TOOK MY CAR TO THE REPAIR SHOP. THEY HAVE ORDERED A NEW MIRROR FOR ME BUT IT HASN'T BEEN RECEIVED YET. I CHECKED AND THERE HAVE BEEN NO RECALLS FOR THIS PROBLEM YET. IT COULD HAVE BEEN VERY DANGEROUS IF SOMEONE HAD BEEN STANDING BESIDE MY CAR WHEN THIS HAPPENED. ALSO, IF I HAD BEEN DRIVING FASTER I MIGHT HAVE LOST CONTROL OF MY CAR WHEN I WAS STARTLED BY THE VERY LOUD EXPLOSION THAT SOUNDED LIKE A GUNSHOT.
NHTSA complaint #11103331 — an unverified report by a vehicle owner.
Garland, TX
EXTERIOR LIGHTING
MY 2013 LEXUS AWD RX 350 HAS A FAULTY WIRE HARNESS WHICH HAS SHORTED OUT ITS GPS NAVIGATION SYSTEM, RADIO, AND MEDIA CENTER. I REPLACED THE HEADLAMP ON THE PASSENGERS SIDE AND THE BLAST, BUT THE 15 AMP FUSE CONTINUES TO BLOW OUT. THEREFORE, THE FAULTY WIRE HARNESS HAS CAUSED MY HEADLIGHTS, GPS NAVIGATION SYSTEM, AND RADIO TO NO LONGER WORK.
NHTSA complaint #11083701 — an unverified report by a vehicle owner.
Garland, TX
ELECTRICAL SYSTEM
MY 2013 LEXUS AWD RX 350 HAS A FAULTY WIRE HARNESS WHICH HAS SHORTED OUT ITS GPS NAVIGATION SYSTEM, RADIO, AND MEDIA CENTER. I REPLACED THE HEADLAMP ON THE PASSENGERS SIDE AND THE BLAST, BUT THE 15 AMP FUSE CONTINUES TO BLOW OUT. THEREFORE, THE FAULTY WIRE HARNESS HAS CAUSED MY HEADLIGHTS, GPS NAVIGATION SYSTEM, AND RADIO TO NO LONGER WORK.
NHTSA complaint #11083701 — an unverified report by a vehicle owner.
Martinsville, VA
VEHICLE SPEED CONTROL
2013 LEXUS R-350. CONSUMER WRITES IN REGARDS TO VEHICLE SUDDEN ACCELERATION AND BRAKE SYSTEM FAILURE ACCIDENT. *SMD
NHTSA complaint #10919473 — an unverified report by a vehicle owner.
Martinsville, VA
SERVICE BRAKES
2013 LEXUS R-350. CONSUMER WRITES IN REGARDS TO VEHICLE SUDDEN ACCELERATION AND BRAKE SYSTEM FAILURE ACCIDENT. *SMD
NHTSA complaint #10919473 — an unverified report by a vehicle owner.