Owners have filed 46 complaints
about the 2012 Lexus RX350 with NHTSA between 2011 and 2020.
The largest single group is the acceleration & cruise control.
Across this model's run it ranks 7 of 14 worst.
The letter says how bad. This says what kind — whether this year drew
an unusual number of complaints, unusually dangerous
ones, or failures that arrived unusually early.
The dashed ring is 50 — the national norm. Further out is worse.
Complaint volume — 31
Against the median year of the Lexus RX350. 50 means typical for this
model; 100 means roughly double.
Severity — 100
71.7% of these complaints
involved a crash, fire, injury or death, against a national rate of
9.7%.
Early failure — 100
59% of failures with a mileage on record happened under
36,000 miles, against a national rate of
29%.
Odometer readings owners gave when they filed. About half of all
complaints include one.
Under 1,000 miles
512.8%
1,000 – 9,999 miles
37.7%
10,000 – 24,999 miles
615.4%
25,000 – 49,999 miles
1025.6%
50,000 – 74,999 miles
820.5%
75,000 – 99,999 miles
410.3%
100,000 – 149,999 miles
37.7%
When owners complained
A spike years after the car went on sale usually means a part wearing
out on schedule across the whole fleet — the kind of pattern no single
owner can see from inside their own car.
Dec 2011peak 4Jul 2020
Recalls on the 2012 Lexus RX350
A complaint is one owner's allegation. A recall is the point at which
the manufacturer or a regulator agreed the defect is real and dangerous
enough to fix for free — however old the car is.
United States — NHTSA
14V054000
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:CONTROL UNIT/MODULE
Toyota is recalling certain model year 2012 and 2013 Toyota Tacoma and Lexus RX350 vehicles and certain model year 2012 Toyota Rav4 vehicles. In the affected vehicles, the brake system contains a brake actuator that adjusts the fluid pressure of each wheel cylinder. An electrical component within the actuator may experience an increased resistance resulting in the illumination of various warning lights, including those for the Vehicle Stability Control (VSC) system, Antilock Brake System (ABS), and Traction Control system.
Risk: If this occurs, these systems could become inoperative, reducing the directional control assistance, increasing the risk of a crash.
Reports where the owner recorded a crash, a fire, an injury or a death.
at 92,988 milesPompano Beach, FLFire
ELECTRICAL SYSTEM
THE CFEI (CERTIFIED FIRE & EXPLOSION INVESTIGATOR) FIRE LIEUTENANT/INVESTIGATOR WITH THE CITY OF FT. LAUDERDALE'S FIRE DEPT, WHO ALSO RESPONDED TO MY 911 CALL, HAD POINTED OUT AND EXPLAINED TO ME THE INTENSITY OF FLAME, HEAT AND BURN PATTERN IN THE ENGINE AND STATED THAT THIS WAS CAUSED BY A MECHANICAL ENGINE MALFUNCTION. WHAT HAPPENED: I HAD JUST DRIVEN MY 2012 LEXUS RX350 A SHORT DISTANCE ON THE HIGHWAY WHEN I PULLED INTO A 7-11 PARKING LOT NOT FAR FROM THE GAS PUMPS AND PUT THE CAR IN PARK. WITH THE ENGINE STILL RUNNING, I OPENED MY DRIVERS SIDE WINDOW TO TALK TO A FRIEND WHEN I IMMEDIATELY SMELLED SOMETHING BURNING. I FILED A REPORT WITH LEXUS THE VERY NEXT DAY AND RECEIVED A LETTER 3 WEEKS LATER. THEIR LAST PARAGRAPH SAYS "WE UNDERSTAND THAT YOU REPORTED THIS TO GEICO AS WELL. IF THEIR INVESTIGATION HAS REVEALED ANY EVIDENCE OF PRODUCT LIABILITY, WE WILL GLADLY REVIEW THAT INFORMATION." I CALLED OUT TO HIM AS HE WAS WALKING FROM HIS VEHICLE TOWARDS MY CAR AND YELLED OUT TO HIM THAT SOMETHING SMELLED LIKE IT WAS BURNING. HE THEN TOLD ME TO RELEASE THE HOOD BECAUSE HE NOTICED SMOKE COMING FROM THE ENGINE. HE SLIGHTLY RAISED THE HOOD, SAW A FLAME, SLAMMED THE HOOD SHUT, THEN HE YELLED OUT TO ME "GET OUT OF THE CAR NOW YOUR ENGINE IS ON FIRE". I JUMPED OUT, CALLED 911, THEN STARTED TAKING PHOTOS WITH MY PHONE WHILE WATCHING AS MY VEHICLE BECAME ENGULFED IN FLAMES AND SMOKE. FIRST I HEARD THE TIRES BLOW OUT THEN I HEARD THE WINDSHIELD BLOW OUT. MY FRIEND SAW THE FLAMES WHEN HE LIFTED THE HOOD AND SAID HE OBSERVED THAT THE FIRE WAS BURNING IN THE CENTER OF THE MOTOR AT THE FUEL MANIFOLD. THE FIRE DEPT ARRIVED ABOUT 5-7 MINUTES LATER AND PROCEEDED TO TRY TO PUT OUT THE FIRE. THE CAR IS A TOTAL LOSS!
NHTSA complaint #11337569 — an unverified report by a vehicle owner.
at 92,988 milesPompano Beach, FLFire
ENGINE
THE CFEI (CERTIFIED FIRE & EXPLOSION INVESTIGATOR) FIRE LIEUTENANT/INVESTIGATOR WITH THE CITY OF FT. LAUDERDALE'S FIRE DEPT, WHO ALSO RESPONDED TO MY 911 CALL, HAD POINTED OUT AND EXPLAINED TO ME THE INTENSITY OF FLAME, HEAT AND BURN PATTERN IN THE ENGINE AND STATED THAT THIS WAS CAUSED BY A MECHANICAL ENGINE MALFUNCTION. WHAT HAPPENED: I HAD JUST DRIVEN MY 2012 LEXUS RX350 A SHORT DISTANCE ON THE HIGHWAY WHEN I PULLED INTO A 7-11 PARKING LOT NOT FAR FROM THE GAS PUMPS AND PUT THE CAR IN PARK. WITH THE ENGINE STILL RUNNING, I OPENED MY DRIVERS SIDE WINDOW TO TALK TO A FRIEND WHEN I IMMEDIATELY SMELLED SOMETHING BURNING. I FILED A REPORT WITH LEXUS THE VERY NEXT DAY AND RECEIVED A LETTER 3 WEEKS LATER. THEIR LAST PARAGRAPH SAYS "WE UNDERSTAND THAT YOU REPORTED THIS TO GEICO AS WELL. IF THEIR INVESTIGATION HAS REVEALED ANY EVIDENCE OF PRODUCT LIABILITY, WE WILL GLADLY REVIEW THAT INFORMATION." I CALLED OUT TO HIM AS HE WAS WALKING FROM HIS VEHICLE TOWARDS MY CAR AND YELLED OUT TO HIM THAT SOMETHING SMELLED LIKE IT WAS BURNING. HE THEN TOLD ME TO RELEASE THE HOOD BECAUSE HE NOTICED SMOKE COMING FROM THE ENGINE. HE SLIGHTLY RAISED THE HOOD, SAW A FLAME, SLAMMED THE HOOD SHUT, THEN HE YELLED OUT TO ME "GET OUT OF THE CAR NOW YOUR ENGINE IS ON FIRE". I JUMPED OUT, CALLED 911, THEN STARTED TAKING PHOTOS WITH MY PHONE WHILE WATCHING AS MY VEHICLE BECAME ENGULFED IN FLAMES AND SMOKE. FIRST I HEARD THE TIRES BLOW OUT THEN I HEARD THE WINDSHIELD BLOW OUT. MY FRIEND SAW THE FLAMES WHEN HE LIFTED THE HOOD AND SAID HE OBSERVED THAT THE FIRE WAS BURNING IN THE CENTER OF THE MOTOR AT THE FUEL MANIFOLD. THE FIRE DEPT ARRIVED ABOUT 5-7 MINUTES LATER AND PROCEEDED TO TRY TO PUT OUT THE FIRE. THE CAR IS A TOTAL LOSS!
NHTSA complaint #11337569 — an unverified report by a vehicle owner.
at 92,988 milesPompano Beach, FLFire
FUEL/PROPULSION SYSTEM
THE CFEI (CERTIFIED FIRE & EXPLOSION INVESTIGATOR) FIRE LIEUTENANT/INVESTIGATOR WITH THE CITY OF FT. LAUDERDALE'S FIRE DEPT, WHO ALSO RESPONDED TO MY 911 CALL, HAD POINTED OUT AND EXPLAINED TO ME THE INTENSITY OF FLAME, HEAT AND BURN PATTERN IN THE ENGINE AND STATED THAT THIS WAS CAUSED BY A MECHANICAL ENGINE MALFUNCTION. WHAT HAPPENED: I HAD JUST DRIVEN MY 2012 LEXUS RX350 A SHORT DISTANCE ON THE HIGHWAY WHEN I PULLED INTO A 7-11 PARKING LOT NOT FAR FROM THE GAS PUMPS AND PUT THE CAR IN PARK. WITH THE ENGINE STILL RUNNING, I OPENED MY DRIVERS SIDE WINDOW TO TALK TO A FRIEND WHEN I IMMEDIATELY SMELLED SOMETHING BURNING. I FILED A REPORT WITH LEXUS THE VERY NEXT DAY AND RECEIVED A LETTER 3 WEEKS LATER. THEIR LAST PARAGRAPH SAYS "WE UNDERSTAND THAT YOU REPORTED THIS TO GEICO AS WELL. IF THEIR INVESTIGATION HAS REVEALED ANY EVIDENCE OF PRODUCT LIABILITY, WE WILL GLADLY REVIEW THAT INFORMATION." I CALLED OUT TO HIM AS HE WAS WALKING FROM HIS VEHICLE TOWARDS MY CAR AND YELLED OUT TO HIM THAT SOMETHING SMELLED LIKE IT WAS BURNING. HE THEN TOLD ME TO RELEASE THE HOOD BECAUSE HE NOTICED SMOKE COMING FROM THE ENGINE. HE SLIGHTLY RAISED THE HOOD, SAW A FLAME, SLAMMED THE HOOD SHUT, THEN HE YELLED OUT TO ME "GET OUT OF THE CAR NOW YOUR ENGINE IS ON FIRE". I JUMPED OUT, CALLED 911, THEN STARTED TAKING PHOTOS WITH MY PHONE WHILE WATCHING AS MY VEHICLE BECAME ENGULFED IN FLAMES AND SMOKE. FIRST I HEARD THE TIRES BLOW OUT THEN I HEARD THE WINDSHIELD BLOW OUT. MY FRIEND SAW THE FLAMES WHEN HE LIFTED THE HOOD AND SAID HE OBSERVED THAT THE FIRE WAS BURNING IN THE CENTER OF THE MOTOR AT THE FUEL MANIFOLD. THE FIRE DEPT ARRIVED ABOUT 5-7 MINUTES LATER AND PROCEEDED TO TRY TO PUT OUT THE FIRE. THE CAR IS A TOTAL LOSS!
NHTSA complaint #11337569 — an unverified report by a vehicle owner.
at 84,500 milesNEW Braunfels, TXCrash1 injured
AIR BAGS
I WAS BROADSIDED ON MY DRIVERS DOOR AND NOT 1 AIRBAG WENT OFF. THE OFFICER SAID SHE WAS DRIVING AT LEAST 40MPH. I HAD LEFT THE STOP SIGN TO MAKE MY LEFT HAND TURN WHEN IT OCCURED. MY CAR WAS TOTALED
NHTSA complaint #11297031 — an unverified report by a vehicle owner.
at 66,123 milesJackson Township, NJCrash
AIR BAGS
I AM THE ORIGINAL OWNER OF A 2013 LEXUS RX350. ON AUGUST 14, 2019 AS I WAS PARKING MY CAR AND ROLLING INTO A PARKING SPOT, WITH MY FOOT ONLY ON THE BRAKE PEDAL, THE ENGINE REVVED AND THE CAR ACCELERATED FORWARD. THE CAR HIT A CURB AND GAVE ME THE TIME TO REACT AND APPLIED ENOUGH BRAKE PRESSURE TO STOP THE VEHICLE BEFORE IT WENT INTO THE STREET INTO ONCOMING TRAFFIC. THE NEXT DAY I BROUGHT THE CAR INTO MY LOCAL LEXUS DEALERSHIP. THEY HAD THE CAR FOR THE ENTIRE DAY AND COULD NOT FIND ANYTHING WRONG WITH THE VEHICLE. ON AUGUST 17, 2019, THE EXACT SAME THING HAPPENED AS I WAS AGAIN ROLLING INTO A PARKING SPOT. AGAIN WITH MY FOOT ONLY ON THE BRAKE PEDAL, THE ENGINE REVVED AND THE CAR ACCELERATED FORWARD. THIS TIME I WAS NOT ABLE TO REACT QUICK ENOUGH AS THE CAR HIT A CONCRETE POLE AT THE FRONT OF THE PARKING SPOT. I HAD THE CAR TOWED TO THE LEXUS DEALERSHIP. OVER THE NEXT 30-45 DAYS AN INDEPENDENT ENGINEER REMOVED THE EVENT DATA RECORDER (EDR)FROM THE CAR AND SENT IT TO TOYOTA FOR ANALYSIS. ON OCT 3, 2019 TOYOTA RESPONDED THAT BASED ON THEIR FINDINGS OF THE EDR THE VEHICLE IS NOT DEFECTIVE. IN MY OWN SEARCH OF THE INTERNET, I FOUND NUMEROUS INCIDENTS ON UNINTENDED ACCELERATION FOR THE SAME YEAR, MAKE AND MODEL AS MY CAR. I HAVE SENT LETTERS TO THE CEO OF TOYOTA AND LEXUS BUT AS OF THIS DATE, OCT 15, 2019 NEITHER TOYOTA NOR LEXUS HAS ACKNOWLEDGED OR ADMITTED THAT ANYTHING IS DEFECTIVE WITH THE VEHICLE. *JS *JS
NHTSA complaint #11268446 — an unverified report by a vehicle owner.
at 66,123 milesJackson Township, NJCrash
ENGINE
I AM THE ORIGINAL OWNER OF A 2013 LEXUS RX350. ON AUGUST 14, 2019 AS I WAS PARKING MY CAR AND ROLLING INTO A PARKING SPOT, WITH MY FOOT ONLY ON THE BRAKE PEDAL, THE ENGINE REVVED AND THE CAR ACCELERATED FORWARD. THE CAR HIT A CURB AND GAVE ME THE TIME TO REACT AND APPLIED ENOUGH BRAKE PRESSURE TO STOP THE VEHICLE BEFORE IT WENT INTO THE STREET INTO ONCOMING TRAFFIC. THE NEXT DAY I BROUGHT THE CAR INTO MY LOCAL LEXUS DEALERSHIP. THEY HAD THE CAR FOR THE ENTIRE DAY AND COULD NOT FIND ANYTHING WRONG WITH THE VEHICLE. ON AUGUST 17, 2019, THE EXACT SAME THING HAPPENED AS I WAS AGAIN ROLLING INTO A PARKING SPOT. AGAIN WITH MY FOOT ONLY ON THE BRAKE PEDAL, THE ENGINE REVVED AND THE CAR ACCELERATED FORWARD. THIS TIME I WAS NOT ABLE TO REACT QUICK ENOUGH AS THE CAR HIT A CONCRETE POLE AT THE FRONT OF THE PARKING SPOT. I HAD THE CAR TOWED TO THE LEXUS DEALERSHIP. OVER THE NEXT 30-45 DAYS AN INDEPENDENT ENGINEER REMOVED THE EVENT DATA RECORDER (EDR)FROM THE CAR AND SENT IT TO TOYOTA FOR ANALYSIS. ON OCT 3, 2019 TOYOTA RESPONDED THAT BASED ON THEIR FINDINGS OF THE EDR THE VEHICLE IS NOT DEFECTIVE. IN MY OWN SEARCH OF THE INTERNET, I FOUND NUMEROUS INCIDENTS ON UNINTENDED ACCELERATION FOR THE SAME YEAR, MAKE AND MODEL AS MY CAR. I HAVE SENT LETTERS TO THE CEO OF TOYOTA AND LEXUS BUT AS OF THIS DATE, OCT 15, 2019 NEITHER TOYOTA NOR LEXUS HAS ACKNOWLEDGED OR ADMITTED THAT ANYTHING IS DEFECTIVE WITH THE VEHICLE. *JS *JS
NHTSA complaint #11268446 — an unverified report by a vehicle owner.
The most recent complaints
In the owners' own words, exactly as filed with NHTSA.
at 110,000 milesPensacola, FL
SERVICE BRAKES
TL* THE CONTACT OWNS A 2012 LEXUS RX330. THE CONTACT STATED THAT WHILE DRIVING 30 MPH, THE ABS AND BRAKE SYSTEM WARNING LIGHTS ILLUMINATED WHEN THE BRAKE PEDAL WAS DEPRESSED. THE CONTACT STATED THAT THE VEHICLE HESITATED TO RESPOND. THE VEHICLE WAS TAKEN TO AUDI PENSACOLA LOCATED AT 6303 PENSACOLA BLVD, PENSACOLA, FL 32505, (844) 313-0046, AND THE DEALER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. UPON INVESTIGATION, THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 14V054000 (SERVICE BRAKES, HYDRAULIC, ELECTRONIC STABILITY CONTROL), HOWEVER THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS INFORMED OF FAILURE. THE FAILURE MILEAGE WAS 110,000.
NHTSA complaint #11340501 — an unverified report by a vehicle owner.
at 92,988 milesPompano Beach, FLFire
ELECTRICAL SYSTEM
THE CFEI (CERTIFIED FIRE & EXPLOSION INVESTIGATOR) FIRE LIEUTENANT/INVESTIGATOR WITH THE CITY OF FT. LAUDERDALE'S FIRE DEPT, WHO ALSO RESPONDED TO MY 911 CALL, HAD POINTED OUT AND EXPLAINED TO ME THE INTENSITY OF FLAME, HEAT AND BURN PATTERN IN THE ENGINE AND STATED THAT THIS WAS CAUSED BY A MECHANICAL ENGINE MALFUNCTION. WHAT HAPPENED: I HAD JUST DRIVEN MY 2012 LEXUS RX350 A SHORT DISTANCE ON THE HIGHWAY WHEN I PULLED INTO A 7-11 PARKING LOT NOT FAR FROM THE GAS PUMPS AND PUT THE CAR IN PARK. WITH THE ENGINE STILL RUNNING, I OPENED MY DRIVERS SIDE WINDOW TO TALK TO A FRIEND WHEN I IMMEDIATELY SMELLED SOMETHING BURNING. I FILED A REPORT WITH LEXUS THE VERY NEXT DAY AND RECEIVED A LETTER 3 WEEKS LATER. THEIR LAST PARAGRAPH SAYS "WE UNDERSTAND THAT YOU REPORTED THIS TO GEICO AS WELL. IF THEIR INVESTIGATION HAS REVEALED ANY EVIDENCE OF PRODUCT LIABILITY, WE WILL GLADLY REVIEW THAT INFORMATION." I CALLED OUT TO HIM AS HE WAS WALKING FROM HIS VEHICLE TOWARDS MY CAR AND YELLED OUT TO HIM THAT SOMETHING SMELLED LIKE IT WAS BURNING. HE THEN TOLD ME TO RELEASE THE HOOD BECAUSE HE NOTICED SMOKE COMING FROM THE ENGINE. HE SLIGHTLY RAISED THE HOOD, SAW A FLAME, SLAMMED THE HOOD SHUT, THEN HE YELLED OUT TO ME "GET OUT OF THE CAR NOW YOUR ENGINE IS ON FIRE". I JUMPED OUT, CALLED 911, THEN STARTED TAKING PHOTOS WITH MY PHONE WHILE WATCHING AS MY VEHICLE BECAME ENGULFED IN FLAMES AND SMOKE. FIRST I HEARD THE TIRES BLOW OUT THEN I HEARD THE WINDSHIELD BLOW OUT. MY FRIEND SAW THE FLAMES WHEN HE LIFTED THE HOOD AND SAID HE OBSERVED THAT THE FIRE WAS BURNING IN THE CENTER OF THE MOTOR AT THE FUEL MANIFOLD. THE FIRE DEPT ARRIVED ABOUT 5-7 MINUTES LATER AND PROCEEDED TO TRY TO PUT OUT THE FIRE. THE CAR IS A TOTAL LOSS!
NHTSA complaint #11337569 — an unverified report by a vehicle owner.
at 92,988 milesPompano Beach, FLFire
ENGINE
THE CFEI (CERTIFIED FIRE & EXPLOSION INVESTIGATOR) FIRE LIEUTENANT/INVESTIGATOR WITH THE CITY OF FT. LAUDERDALE'S FIRE DEPT, WHO ALSO RESPONDED TO MY 911 CALL, HAD POINTED OUT AND EXPLAINED TO ME THE INTENSITY OF FLAME, HEAT AND BURN PATTERN IN THE ENGINE AND STATED THAT THIS WAS CAUSED BY A MECHANICAL ENGINE MALFUNCTION. WHAT HAPPENED: I HAD JUST DRIVEN MY 2012 LEXUS RX350 A SHORT DISTANCE ON THE HIGHWAY WHEN I PULLED INTO A 7-11 PARKING LOT NOT FAR FROM THE GAS PUMPS AND PUT THE CAR IN PARK. WITH THE ENGINE STILL RUNNING, I OPENED MY DRIVERS SIDE WINDOW TO TALK TO A FRIEND WHEN I IMMEDIATELY SMELLED SOMETHING BURNING. I FILED A REPORT WITH LEXUS THE VERY NEXT DAY AND RECEIVED A LETTER 3 WEEKS LATER. THEIR LAST PARAGRAPH SAYS "WE UNDERSTAND THAT YOU REPORTED THIS TO GEICO AS WELL. IF THEIR INVESTIGATION HAS REVEALED ANY EVIDENCE OF PRODUCT LIABILITY, WE WILL GLADLY REVIEW THAT INFORMATION." I CALLED OUT TO HIM AS HE WAS WALKING FROM HIS VEHICLE TOWARDS MY CAR AND YELLED OUT TO HIM THAT SOMETHING SMELLED LIKE IT WAS BURNING. HE THEN TOLD ME TO RELEASE THE HOOD BECAUSE HE NOTICED SMOKE COMING FROM THE ENGINE. HE SLIGHTLY RAISED THE HOOD, SAW A FLAME, SLAMMED THE HOOD SHUT, THEN HE YELLED OUT TO ME "GET OUT OF THE CAR NOW YOUR ENGINE IS ON FIRE". I JUMPED OUT, CALLED 911, THEN STARTED TAKING PHOTOS WITH MY PHONE WHILE WATCHING AS MY VEHICLE BECAME ENGULFED IN FLAMES AND SMOKE. FIRST I HEARD THE TIRES BLOW OUT THEN I HEARD THE WINDSHIELD BLOW OUT. MY FRIEND SAW THE FLAMES WHEN HE LIFTED THE HOOD AND SAID HE OBSERVED THAT THE FIRE WAS BURNING IN THE CENTER OF THE MOTOR AT THE FUEL MANIFOLD. THE FIRE DEPT ARRIVED ABOUT 5-7 MINUTES LATER AND PROCEEDED TO TRY TO PUT OUT THE FIRE. THE CAR IS A TOTAL LOSS!
NHTSA complaint #11337569 — an unverified report by a vehicle owner.
at 92,988 milesPompano Beach, FLFire
FUEL/PROPULSION SYSTEM
THE CFEI (CERTIFIED FIRE & EXPLOSION INVESTIGATOR) FIRE LIEUTENANT/INVESTIGATOR WITH THE CITY OF FT. LAUDERDALE'S FIRE DEPT, WHO ALSO RESPONDED TO MY 911 CALL, HAD POINTED OUT AND EXPLAINED TO ME THE INTENSITY OF FLAME, HEAT AND BURN PATTERN IN THE ENGINE AND STATED THAT THIS WAS CAUSED BY A MECHANICAL ENGINE MALFUNCTION. WHAT HAPPENED: I HAD JUST DRIVEN MY 2012 LEXUS RX350 A SHORT DISTANCE ON THE HIGHWAY WHEN I PULLED INTO A 7-11 PARKING LOT NOT FAR FROM THE GAS PUMPS AND PUT THE CAR IN PARK. WITH THE ENGINE STILL RUNNING, I OPENED MY DRIVERS SIDE WINDOW TO TALK TO A FRIEND WHEN I IMMEDIATELY SMELLED SOMETHING BURNING. I FILED A REPORT WITH LEXUS THE VERY NEXT DAY AND RECEIVED A LETTER 3 WEEKS LATER. THEIR LAST PARAGRAPH SAYS "WE UNDERSTAND THAT YOU REPORTED THIS TO GEICO AS WELL. IF THEIR INVESTIGATION HAS REVEALED ANY EVIDENCE OF PRODUCT LIABILITY, WE WILL GLADLY REVIEW THAT INFORMATION." I CALLED OUT TO HIM AS HE WAS WALKING FROM HIS VEHICLE TOWARDS MY CAR AND YELLED OUT TO HIM THAT SOMETHING SMELLED LIKE IT WAS BURNING. HE THEN TOLD ME TO RELEASE THE HOOD BECAUSE HE NOTICED SMOKE COMING FROM THE ENGINE. HE SLIGHTLY RAISED THE HOOD, SAW A FLAME, SLAMMED THE HOOD SHUT, THEN HE YELLED OUT TO ME "GET OUT OF THE CAR NOW YOUR ENGINE IS ON FIRE". I JUMPED OUT, CALLED 911, THEN STARTED TAKING PHOTOS WITH MY PHONE WHILE WATCHING AS MY VEHICLE BECAME ENGULFED IN FLAMES AND SMOKE. FIRST I HEARD THE TIRES BLOW OUT THEN I HEARD THE WINDSHIELD BLOW OUT. MY FRIEND SAW THE FLAMES WHEN HE LIFTED THE HOOD AND SAID HE OBSERVED THAT THE FIRE WAS BURNING IN THE CENTER OF THE MOTOR AT THE FUEL MANIFOLD. THE FIRE DEPT ARRIVED ABOUT 5-7 MINUTES LATER AND PROCEEDED TO TRY TO PUT OUT THE FIRE. THE CAR IS A TOTAL LOSS!
NHTSA complaint #11337569 — an unverified report by a vehicle owner.
at 84,500 milesNEW Braunfels, TXCrash1 injured
AIR BAGS
I WAS BROADSIDED ON MY DRIVERS DOOR AND NOT 1 AIRBAG WENT OFF. THE OFFICER SAID SHE WAS DRIVING AT LEAST 40MPH. I HAD LEFT THE STOP SIGN TO MAKE MY LEFT HAND TURN WHEN IT OCCURED. MY CAR WAS TOTALED
NHTSA complaint #11297031 — an unverified report by a vehicle owner.
at 66,123 milesJackson Township, NJCrash
AIR BAGS
I AM THE ORIGINAL OWNER OF A 2013 LEXUS RX350. ON AUGUST 14, 2019 AS I WAS PARKING MY CAR AND ROLLING INTO A PARKING SPOT, WITH MY FOOT ONLY ON THE BRAKE PEDAL, THE ENGINE REVVED AND THE CAR ACCELERATED FORWARD. THE CAR HIT A CURB AND GAVE ME THE TIME TO REACT AND APPLIED ENOUGH BRAKE PRESSURE TO STOP THE VEHICLE BEFORE IT WENT INTO THE STREET INTO ONCOMING TRAFFIC. THE NEXT DAY I BROUGHT THE CAR INTO MY LOCAL LEXUS DEALERSHIP. THEY HAD THE CAR FOR THE ENTIRE DAY AND COULD NOT FIND ANYTHING WRONG WITH THE VEHICLE. ON AUGUST 17, 2019, THE EXACT SAME THING HAPPENED AS I WAS AGAIN ROLLING INTO A PARKING SPOT. AGAIN WITH MY FOOT ONLY ON THE BRAKE PEDAL, THE ENGINE REVVED AND THE CAR ACCELERATED FORWARD. THIS TIME I WAS NOT ABLE TO REACT QUICK ENOUGH AS THE CAR HIT A CONCRETE POLE AT THE FRONT OF THE PARKING SPOT. I HAD THE CAR TOWED TO THE LEXUS DEALERSHIP. OVER THE NEXT 30-45 DAYS AN INDEPENDENT ENGINEER REMOVED THE EVENT DATA RECORDER (EDR)FROM THE CAR AND SENT IT TO TOYOTA FOR ANALYSIS. ON OCT 3, 2019 TOYOTA RESPONDED THAT BASED ON THEIR FINDINGS OF THE EDR THE VEHICLE IS NOT DEFECTIVE. IN MY OWN SEARCH OF THE INTERNET, I FOUND NUMEROUS INCIDENTS ON UNINTENDED ACCELERATION FOR THE SAME YEAR, MAKE AND MODEL AS MY CAR. I HAVE SENT LETTERS TO THE CEO OF TOYOTA AND LEXUS BUT AS OF THIS DATE, OCT 15, 2019 NEITHER TOYOTA NOR LEXUS HAS ACKNOWLEDGED OR ADMITTED THAT ANYTHING IS DEFECTIVE WITH THE VEHICLE. *JS *JS
NHTSA complaint #11268446 — an unverified report by a vehicle owner.
at 66,123 milesJackson Township, NJCrash
ENGINE
I AM THE ORIGINAL OWNER OF A 2013 LEXUS RX350. ON AUGUST 14, 2019 AS I WAS PARKING MY CAR AND ROLLING INTO A PARKING SPOT, WITH MY FOOT ONLY ON THE BRAKE PEDAL, THE ENGINE REVVED AND THE CAR ACCELERATED FORWARD. THE CAR HIT A CURB AND GAVE ME THE TIME TO REACT AND APPLIED ENOUGH BRAKE PRESSURE TO STOP THE VEHICLE BEFORE IT WENT INTO THE STREET INTO ONCOMING TRAFFIC. THE NEXT DAY I BROUGHT THE CAR INTO MY LOCAL LEXUS DEALERSHIP. THEY HAD THE CAR FOR THE ENTIRE DAY AND COULD NOT FIND ANYTHING WRONG WITH THE VEHICLE. ON AUGUST 17, 2019, THE EXACT SAME THING HAPPENED AS I WAS AGAIN ROLLING INTO A PARKING SPOT. AGAIN WITH MY FOOT ONLY ON THE BRAKE PEDAL, THE ENGINE REVVED AND THE CAR ACCELERATED FORWARD. THIS TIME I WAS NOT ABLE TO REACT QUICK ENOUGH AS THE CAR HIT A CONCRETE POLE AT THE FRONT OF THE PARKING SPOT. I HAD THE CAR TOWED TO THE LEXUS DEALERSHIP. OVER THE NEXT 30-45 DAYS AN INDEPENDENT ENGINEER REMOVED THE EVENT DATA RECORDER (EDR)FROM THE CAR AND SENT IT TO TOYOTA FOR ANALYSIS. ON OCT 3, 2019 TOYOTA RESPONDED THAT BASED ON THEIR FINDINGS OF THE EDR THE VEHICLE IS NOT DEFECTIVE. IN MY OWN SEARCH OF THE INTERNET, I FOUND NUMEROUS INCIDENTS ON UNINTENDED ACCELERATION FOR THE SAME YEAR, MAKE AND MODEL AS MY CAR. I HAVE SENT LETTERS TO THE CEO OF TOYOTA AND LEXUS BUT AS OF THIS DATE, OCT 15, 2019 NEITHER TOYOTA NOR LEXUS HAS ACKNOWLEDGED OR ADMITTED THAT ANYTHING IS DEFECTIVE WITH THE VEHICLE. *JS *JS
NHTSA complaint #11268446 — an unverified report by a vehicle owner.
at 66,123 milesJackson Township, NJCrash
SERVICE BRAKES
I AM THE ORIGINAL OWNER OF A 2013 LEXUS RX350. ON AUGUST 14, 2019 AS I WAS PARKING MY CAR AND ROLLING INTO A PARKING SPOT, WITH MY FOOT ONLY ON THE BRAKE PEDAL, THE ENGINE REVVED AND THE CAR ACCELERATED FORWARD. THE CAR HIT A CURB AND GAVE ME THE TIME TO REACT AND APPLIED ENOUGH BRAKE PRESSURE TO STOP THE VEHICLE BEFORE IT WENT INTO THE STREET INTO ONCOMING TRAFFIC. THE NEXT DAY I BROUGHT THE CAR INTO MY LOCAL LEXUS DEALERSHIP. THEY HAD THE CAR FOR THE ENTIRE DAY AND COULD NOT FIND ANYTHING WRONG WITH THE VEHICLE. ON AUGUST 17, 2019, THE EXACT SAME THING HAPPENED AS I WAS AGAIN ROLLING INTO A PARKING SPOT. AGAIN WITH MY FOOT ONLY ON THE BRAKE PEDAL, THE ENGINE REVVED AND THE CAR ACCELERATED FORWARD. THIS TIME I WAS NOT ABLE TO REACT QUICK ENOUGH AS THE CAR HIT A CONCRETE POLE AT THE FRONT OF THE PARKING SPOT. I HAD THE CAR TOWED TO THE LEXUS DEALERSHIP. OVER THE NEXT 30-45 DAYS AN INDEPENDENT ENGINEER REMOVED THE EVENT DATA RECORDER (EDR)FROM THE CAR AND SENT IT TO TOYOTA FOR ANALYSIS. ON OCT 3, 2019 TOYOTA RESPONDED THAT BASED ON THEIR FINDINGS OF THE EDR THE VEHICLE IS NOT DEFECTIVE. IN MY OWN SEARCH OF THE INTERNET, I FOUND NUMEROUS INCIDENTS ON UNINTENDED ACCELERATION FOR THE SAME YEAR, MAKE AND MODEL AS MY CAR. I HAVE SENT LETTERS TO THE CEO OF TOYOTA AND LEXUS BUT AS OF THIS DATE, OCT 15, 2019 NEITHER TOYOTA NOR LEXUS HAS ACKNOWLEDGED OR ADMITTED THAT ANYTHING IS DEFECTIVE WITH THE VEHICLE. *JS *JS
NHTSA complaint #11268446 — an unverified report by a vehicle owner.
at 65,000 milesSunnyvale, CA
ENGINE
DURING DRIVING IN THE HIGHWAY SUDDENLY THE WHOLE VEHICLE IS SHAKING AND REDUCED SPEED SUDDENLY; ALL KIND OF ENGINE WARNING LIGHTS ARE TURNED ON AS HAVE TO PULL ASIDE ON THE HIGHWAY. HAVE TO TOW THE CAR TO THE DEALERSHIP AND FOUND THAT CYLINDER VALVE SPRING INSIDE THE ENGINE HAS BROKEN AS THE CAR ONLY HAS ABOUT 65000 MILES. THIS CAUSING VEHICLE TO MISFIRE AND VEHICLE IS SHAKING. THERE ARE MULTIPLE RECALL OF LEXUS MODEL ON VALVE SPRING AND THIS OBVIOUSLY SEEMS AN MANUFACTURER DEFECT.
NHTSA complaint #11203185 — an unverified report by a vehicle owner.
at 32,000 milesSouth Riding, VA
SEAT BELTS
VEHICLE CURRENT MILEAGE IS 32K APPRX GARAGE KEPT. FRONT PASSENGER BELT LOCKS FREQUENTLY. ALSO THE STEERING GOT HARD. NO LEAKING OF ANY SORT OF OIL TOO. CURRENTLY THE VEHICLE IS BEING USED BUT SCARED IF STEERING MOTION WOULD FREEZE.
NHTSA complaint #11195846 — an unverified report by a vehicle owner.
at 32,000 milesSouth Riding, VA
STEERING
VEHICLE CURRENT MILEAGE IS 32K APPRX GARAGE KEPT. FRONT PASSENGER BELT LOCKS FREQUENTLY. ALSO THE STEERING GOT HARD. NO LEAKING OF ANY SORT OF OIL TOO. CURRENTLY THE VEHICLE IS BEING USED BUT SCARED IF STEERING MOTION WOULD FREEZE.
NHTSA complaint #11195846 — an unverified report by a vehicle owner.
at 108,068 milesST. George, UT
STRUCTURE:BODY
WHILE DRIVING ON I-15 NEAR ST. GEORGE ON AN OVERCAST, BUT DRY ROAD, WE HEARD A LOUD BANG OR THUMP ON OUR VEHICLE. TRAFFIC WAS LIGHT AND NO OTHER VEHICLES WERE NEAR. WE COULD FIND NO EVIDENCE OF DAMAGE. WHILE LISTENING TO A NEWS REPORT LAST EVENING, INVOLVING A PROBLEM WITH SPONTANEOUS SHATTERING OF SUNROOFS, I IMMEDIAELY WENT TO MY GARAGE TO LOOK AT MY SUNROOF AND SURE ENOUGH IT WAS SHATTERED.
NHTSA complaint #11184007 — an unverified report by a vehicle owner.
at 75 milesOmaha, NECrash
SERVICE BRAKES
BOTH WHEELS ARE NOT STOPPING AT THE SAME TIME. THE CAR HAS A SLIGHT JUMP FORWARD WHEN YOU EXPECT TO BE TOTALLY STOPPED. THE CAR HAS NEW FRONT AND BACK BRAKES.
NHTSA complaint #11182086 — an unverified report by a vehicle owner.
at 75 milesOmaha, NECrash
ELECTRONIC STABILITY CONTROL (ESC)
BOTH WHEELS ARE NOT STOPPING AT THE SAME TIME. THE CAR HAS A SLIGHT JUMP FORWARD WHEN YOU EXPECT TO BE TOTALLY STOPPED. THE CAR HAS NEW FRONT AND BACK BRAKES.
NHTSA complaint #11182086 — an unverified report by a vehicle owner.
at 65,000 milesAstoria, NY
AIR BAGS
FRONT PASSENGER SEAT OCCUPANCY SENSOR IS NOT WORKING, IT LIGHTS UP, STANDING, IM MOTION ALL THE TIME, I AM AFRAID IF I HAVE A WIFE OR LOVE ONE ON THAT SEAT
NHTSA complaint #11152229 — an unverified report by a vehicle owner.
at 65,000 milesAstoria, NY
AIR BAGS:SENSOR:OCCUPANT CLASSIFICATION
FRONT PASSENGER SEAT OCCUPANCY SENSOR IS NOT WORKING, IT LIGHTS UP, STANDING, IM MOTION ALL THE TIME, I AM AFRAID IF I HAVE A WIFE OR LOVE ONE ON THAT SEAT
NHTSA complaint #11152229 — an unverified report by a vehicle owner.
at 108,000 milesHouston, TX
ELECTRONIC STABILITY CONTROL (ESC)
VEHICLE SUDDENLY STALLED ON HIGHWAY, CHECK ENGINE LIGHT, ABS MALFUNCTION, TRACTION CONTROL LIGHTS ALL POPPED UP ON DASHBOARD. DEALERSHIP ERASED THAT LIGHTS, VEHICLE GAVE SAME WARNING LIGHTS WITH POWER STEERING MALFUNCTION LIGHT TOO WITH OTHER WARNING LIGHTS WITHIN 24 HRS, WITH COMPLETE STOP ON ROAD AT SPEED OF 35MPH. VEHICLE WAS TAKEN TO DEALERSHIP 4 TIMES FOR SAME ISSUE, DEALERSHIP KEPT VEHICLE DEALERSHIP STATING ABS ACTUATOR MALFUNCTION (DUE TO INTERMITTENT OPEN CIRCUIT), REFUSING TO REPLACE THE PART UNDER VEHICLE RECALL NHTSA CAMPAIGN RECALLS 14V054000, AS THE CODE IS DIFFERENT ON VEHICLE. CAR CAME TO COMPLETE STOP ON HIGHWAY DUE TO THESE FLUCTUATION IN ABS SYSTEM BARELY MISSING AN ACCIDENT.
NHTSA complaint #11053559 — an unverified report by a vehicle owner.
at 54,000 milesLAS Altos, CA
ENGINE
TL* THE CONTACT OWNS A 2012 LEXUS RX350. WHILE DRIVING APPROXIMATELY 50 MPH, THE LOW ENGINE OIL PRESSURE WARNING INDICATOR ILLUMINATED AND THE ENGINE SHUT DOWN. THE VEHICLE WAS TURNED OFF AND RESTARTED. THE CONTACT STATED THAT THE FAILURE RECURRED APPROXIMATELY SIX TIMES. THE VEHICLE WAS TAKEN TO THE DEALER (LEXUS STEVEN CREEK, SANTA CLARA, CA, 408-553-4500) WHERE IT WAS DIAGNOSED THAT THE OIL WAS LOW AND THAT THE SENSOR NEEDED TO THE REPLACED. THE FAILURES WERE REPAIRED, BUT RECURRED TEN DAYS LATER WHILE DRIVING APPROXIMATELY 60 MPH. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER. THE TECHNICIAN PERFORMED AN EXTENSIVE ROAD TEST, BUT WAS UNABLE TO DETERMINE THE CAUSE OF THE FAILURES. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES AND STATED THAT THERE WAS NO RECALL. NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS APPROXIMATELY 54,000. UPDATED 8/2/18
NHTSA complaint #11039353 — an unverified report by a vehicle owner.
Spring Valley, CA1 injured
POWER TRAIN
JULY 11TH 2017 AT AROUND 220PM PST, THE LEXUS RX350 2012, EXPERIENCE A VERY DANGEROUS FAILURE. EARLIER THAT WEEK I NOTICED ISSUE WITH THE BATTERY, WHERE IT WOULD TAKE ONE OR MORE PUSHES TO THE START BUTTON FOR THE CAR TO TURN ON. BUT ON THIS DATE, I HAD JUST PARKED THE CAR ON A ROAD WITH AN SLIGHT INCLINE, I DID NOT ENABLE THE EMERGENCY BREAK THE CAR WAS TURNED OFF AND THE KEYS WITH ME. I HAD DROPPED OFF A FRIEND AND HELPED HER TAKE A FEW THINGS INSIDE THE HOUSE. AFTER RETURNING TO THE CAR, I TRIED MULTIPLE ATTEMPTS TO TURN ON THE CAR (3 OR 4) AND ON THE LAST ATTEMPT THE CAR ROLL DOWN THE HILL INSTEAD OF TURNING ON . I WAS UN-ABLE TO APPLY THE BREAKS AND IN A STATE OF SHOCK DID NOT APPLY THE EMERGENCY BREAK. THE CAR ROLL ACROSS A ROAD, DOWN A BANK AND CAME INCHES TO HITTING A HOME. AFTER THE CAR WAS TOWED UP THE BANK IT WAS FOUND THE CAR WAS IN GOOD SHAPE BUT THE BATTERY WAS DEAD. I WAS IN A STATE OF SHOCK AND MY ENTIRE BODY TENSED AND I WAS SUFFERING FROM A SEVERE HEADACHE. WE CALLED IN THE CALIFORNIA HIGHWAY PATROL 1722 EAST MAIN STREET EL CAL JON 92021 DATE: 7/11/17 - 14:40 NCIC NUMBER: 9680 OFFICER ID NUMBER 21588 THERE AFTER WE CALLED CONTACTED LEXUS TO DETERMINE IF ALL RECALL SERVICE HAD BEEN APPLIED, WHICH THEY ANSWERED YOUR CAR DOES NOT APPLY TO AN EARLIER RECALL . WAS REFERRING TO THE FOLLOWING RECALL. BASED ON THE NAME SEEM QUITE APPLICABLE FEBRUARY 12, 2014 NHTSA CAMPAIGN NUMBER: 14V054000 BRAKE ACTUATOR ASSEMBLY MAY DISABLE ESC AND ABS I REQUESTED FOR A INDEPENDENT EVALUATION, BUT THEY TOLD ME (LEXUS)WOULD NOT PAY FOR IT IF THEIR WERE ISSUES AND I MUST TAKE IT TO A LEXUS SERVICE DEPARTMENT. I COMPLIED AND WE TOOK THE CAR (IT WAS TOWED OVER). THEY HELD THE CAR FOR FIVE DAYS AND CONCLUDED THE CAR HAD A BAD BATTERY. THEY STATE THE CAR WAS IN NEUTRAL WHEN IT WAS PARKED. WE ARE FEARFUL OF ANOTHER ACCIDENT RESULT IN GREATER DAMAGE AND HARM
NHTSA complaint #11010062 — an unverified report by a vehicle owner.
Spring Valley, CA1 injured
ELECTRICAL SYSTEM
JULY 11TH 2017 AT AROUND 220PM PST, THE LEXUS RX350 2012, EXPERIENCE A VERY DANGEROUS FAILURE. EARLIER THAT WEEK I NOTICED ISSUE WITH THE BATTERY, WHERE IT WOULD TAKE ONE OR MORE PUSHES TO THE START BUTTON FOR THE CAR TO TURN ON. BUT ON THIS DATE, I HAD JUST PARKED THE CAR ON A ROAD WITH AN SLIGHT INCLINE, I DID NOT ENABLE THE EMERGENCY BREAK THE CAR WAS TURNED OFF AND THE KEYS WITH ME. I HAD DROPPED OFF A FRIEND AND HELPED HER TAKE A FEW THINGS INSIDE THE HOUSE. AFTER RETURNING TO THE CAR, I TRIED MULTIPLE ATTEMPTS TO TURN ON THE CAR (3 OR 4) AND ON THE LAST ATTEMPT THE CAR ROLL DOWN THE HILL INSTEAD OF TURNING ON . I WAS UN-ABLE TO APPLY THE BREAKS AND IN A STATE OF SHOCK DID NOT APPLY THE EMERGENCY BREAK. THE CAR ROLL ACROSS A ROAD, DOWN A BANK AND CAME INCHES TO HITTING A HOME. AFTER THE CAR WAS TOWED UP THE BANK IT WAS FOUND THE CAR WAS IN GOOD SHAPE BUT THE BATTERY WAS DEAD. I WAS IN A STATE OF SHOCK AND MY ENTIRE BODY TENSED AND I WAS SUFFERING FROM A SEVERE HEADACHE. WE CALLED IN THE CALIFORNIA HIGHWAY PATROL 1722 EAST MAIN STREET EL CAL JON 92021 DATE: 7/11/17 - 14:40 NCIC NUMBER: 9680 OFFICER ID NUMBER 21588 THERE AFTER WE CALLED CONTACTED LEXUS TO DETERMINE IF ALL RECALL SERVICE HAD BEEN APPLIED, WHICH THEY ANSWERED YOUR CAR DOES NOT APPLY TO AN EARLIER RECALL . WAS REFERRING TO THE FOLLOWING RECALL. BASED ON THE NAME SEEM QUITE APPLICABLE FEBRUARY 12, 2014 NHTSA CAMPAIGN NUMBER: 14V054000 BRAKE ACTUATOR ASSEMBLY MAY DISABLE ESC AND ABS I REQUESTED FOR A INDEPENDENT EVALUATION, BUT THEY TOLD ME (LEXUS)WOULD NOT PAY FOR IT IF THEIR WERE ISSUES AND I MUST TAKE IT TO A LEXUS SERVICE DEPARTMENT. I COMPLIED AND WE TOOK THE CAR (IT WAS TOWED OVER). THEY HELD THE CAR FOR FIVE DAYS AND CONCLUDED THE CAR HAD A BAD BATTERY. THEY STATE THE CAR WAS IN NEUTRAL WHEN IT WAS PARKED. WE ARE FEARFUL OF ANOTHER ACCIDENT RESULT IN GREATER DAMAGE AND HARM
NHTSA complaint #11010062 — an unverified report by a vehicle owner.
Spring Valley, CA1 injured
SERVICE BRAKES
JULY 11TH 2017 AT AROUND 220PM PST, THE LEXUS RX350 2012, EXPERIENCE A VERY DANGEROUS FAILURE. EARLIER THAT WEEK I NOTICED ISSUE WITH THE BATTERY, WHERE IT WOULD TAKE ONE OR MORE PUSHES TO THE START BUTTON FOR THE CAR TO TURN ON. BUT ON THIS DATE, I HAD JUST PARKED THE CAR ON A ROAD WITH AN SLIGHT INCLINE, I DID NOT ENABLE THE EMERGENCY BREAK THE CAR WAS TURNED OFF AND THE KEYS WITH ME. I HAD DROPPED OFF A FRIEND AND HELPED HER TAKE A FEW THINGS INSIDE THE HOUSE. AFTER RETURNING TO THE CAR, I TRIED MULTIPLE ATTEMPTS TO TURN ON THE CAR (3 OR 4) AND ON THE LAST ATTEMPT THE CAR ROLL DOWN THE HILL INSTEAD OF TURNING ON . I WAS UN-ABLE TO APPLY THE BREAKS AND IN A STATE OF SHOCK DID NOT APPLY THE EMERGENCY BREAK. THE CAR ROLL ACROSS A ROAD, DOWN A BANK AND CAME INCHES TO HITTING A HOME. AFTER THE CAR WAS TOWED UP THE BANK IT WAS FOUND THE CAR WAS IN GOOD SHAPE BUT THE BATTERY WAS DEAD. I WAS IN A STATE OF SHOCK AND MY ENTIRE BODY TENSED AND I WAS SUFFERING FROM A SEVERE HEADACHE. WE CALLED IN THE CALIFORNIA HIGHWAY PATROL 1722 EAST MAIN STREET EL CAL JON 92021 DATE: 7/11/17 - 14:40 NCIC NUMBER: 9680 OFFICER ID NUMBER 21588 THERE AFTER WE CALLED CONTACTED LEXUS TO DETERMINE IF ALL RECALL SERVICE HAD BEEN APPLIED, WHICH THEY ANSWERED YOUR CAR DOES NOT APPLY TO AN EARLIER RECALL . WAS REFERRING TO THE FOLLOWING RECALL. BASED ON THE NAME SEEM QUITE APPLICABLE FEBRUARY 12, 2014 NHTSA CAMPAIGN NUMBER: 14V054000 BRAKE ACTUATOR ASSEMBLY MAY DISABLE ESC AND ABS I REQUESTED FOR A INDEPENDENT EVALUATION, BUT THEY TOLD ME (LEXUS)WOULD NOT PAY FOR IT IF THEIR WERE ISSUES AND I MUST TAKE IT TO A LEXUS SERVICE DEPARTMENT. I COMPLIED AND WE TOOK THE CAR (IT WAS TOWED OVER). THEY HELD THE CAR FOR FIVE DAYS AND CONCLUDED THE CAR HAD A BAD BATTERY. THEY STATE THE CAR WAS IN NEUTRAL WHEN IT WAS PARKED. WE ARE FEARFUL OF ANOTHER ACCIDENT RESULT IN GREATER DAMAGE AND HARM
NHTSA complaint #11010062 — an unverified report by a vehicle owner.
Franklin, TNCrash1 injured
SEAT BELTS
I WAS STOPPED TURNING RIGHT FORM ONE CITY STREET ONTO ANOTHER CITY STREET WHEN I WAS HIT FROM BEHIND. THE AIRBAG DID NOT DEPLOY NOR DID THE SEAT BELT STOP ME FROM CAREENING FORWARD IN THE SEAT CAUSING MY HEAD TO HIT THE STEERING WHEEL. I RECEIVED A CUT OVER MY RIGHT EYE FROM THE IMPACT.
NHTSA complaint #10945208 — an unverified report by a vehicle owner.
Franklin, TNCrash1 injured
AIR BAGS
I WAS STOPPED TURNING RIGHT FORM ONE CITY STREET ONTO ANOTHER CITY STREET WHEN I WAS HIT FROM BEHIND. THE AIRBAG DID NOT DEPLOY NOR DID THE SEAT BELT STOP ME FROM CAREENING FORWARD IN THE SEAT CAUSING MY HEAD TO HIT THE STEERING WHEEL. I RECEIVED A CUT OVER MY RIGHT EYE FROM THE IMPACT.
NHTSA complaint #10945208 — an unverified report by a vehicle owner.
at 74,000 milesVancleave, MS
SERVICE BRAKES
TL* THE CONTACT OWNS A 2012 LEXUS RX350. THE CONTACT STATED THAT THE BRAKES FELT ABNORMAL AND THE TRACTION CONTROL WARNING INDICATOR ILLUMINATED. TWO WEEKS LATER, WHILE ATTEMPTING TO MAKE A U TURN, THE BRAKES SEIZED AND THE VEHICLE WAS INOPERABLE. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE BRAKE ACTUATOR MALFUNCTIONED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 14V054000 (ELECTRONIC STABILITY CONTROL, SERVICE BRAKES, HYDRAULIC); HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 74,000.
NHTSA complaint #10873228 — an unverified report by a vehicle owner.
at 42,450 milesCoral Springs, FL2 injured
POWER TRAIN
TL* THE CONTACT OWNS A 2012 LEXUS RX350. THE CONTACT STATED THAT AFTER SHIFTING INTO PARK AND POWERING OFF THE VEHICLE, SHE ATTEMPTED TO EXIT WHEN SUDDENLY THE VEHICLE INDEPENDENTLY ROLLED AWAY. AS A RESULT, THE FRONT DRIVERS SIDE TIRE ROLLED OVER HER BUTTOCKS. THE CONTACT SUSTAINED INJURIES THAT REQUIRED MEDICAL ATTENTION DUE TO THE FAILURE. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE FAILURE WAS UNDETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 42,450.
NHTSA complaint #10839443 — an unverified report by a vehicle owner.