76 of the
1,065 complaints filed about the Lexus RX350
are about the electrical system —
7% of everything owners reported.
The worst model year for it is 2008.
This vehicle is brand new, and I constantly have issues with it not recognizing the key fob. It will lock automatically with the keys inside and not unlock, even with the other set of keys. I have been locked out multiple times with the keys in my hands. The vehicle is on, with the keys outside in my hands, and it locks and cannot be unlocked. Using the valet key in the door does not work. The app says the vehicle is in motion and cannot be unlocked. It had to be towed to the dealership, and the problem could not be found. There are no warnings or anything on the dash.
NHTSA complaint #11506773 — an unverified report by a vehicle owner.
I have already contacted the dealer and Lexus corporate. If you drive this car with polarized sunglasses all of your gauges disappear and you have no idea of anything with respect to the automobile such as speed or any of the other indications. I was told that they agree that this is a design defect but they will not do anything about it and if they do do something in the future then I should keep watching for a recall. I told them that being unable to wear sunglasses when you have sensitive eyes is unacceptable and not being able to see a single gauge including the heads up display is absolutely unacceptable. Their answer was basically too bad and
NHTSA complaint #11490564 — an unverified report by a vehicle owner.
MY DRIVER SIDE WINDOW TURNS COMPLETELY OUTWARD WHEN I START MY CAR. IT ALSO HAPPENS WHEN I LOCK THE DOOR. I HAVE TO PHYSICALLY TURN IT BACK TO THE CORRECT POSITION BEFORE I CAN DRIVE. I WENT TO THE LEXUS DEALERSHIP, AND WAS TOLD THAT IT WOULD COST ME OVER $1200 TO HAVE IT REPAIRED. I AM A DISABLED SENIOR, AND THIS IS A FINANCIAL HARDSHIP ON ME. BY KEEP TURNING THE MIRROR, I AM AFRAID IT MIGHT BREAK. I DON'T KNOW WHAT IS CAUSING THIS TO HAPPEN.
NHTSA complaint #11396002 — an unverified report by a vehicle owner.
RODENT DAMAGE TO THE ELECTRICAL WIRING HARNESS OF MY 2016 LEXUS RX 350 CAUSED BY LEXUS USING A SOY BASE COVERING ON THE WIRES THAT ATTRACT RODENTS. LEXUS TAKES NO RESPONSIBILITY FOR THE REPAIR THAT COST THOUSANDS OF DOLLARS. NOT TO MENTION A SAFETY ISSUE. THIS IS A COMMON PROBLEM BASE ON ALL THE CLASS ACTION LAW SUITS AND SHOULD LED TO A RECALL
NHTSA complaint #11389298 — an unverified report by a vehicle owner.
THE CFEI (CERTIFIED FIRE & EXPLOSION INVESTIGATOR) FIRE LIEUTENANT/INVESTIGATOR WITH THE CITY OF FT. LAUDERDALE'S FIRE DEPT, WHO ALSO RESPONDED TO MY 911 CALL, HAD POINTED OUT AND EXPLAINED TO ME THE INTENSITY OF FLAME, HEAT AND BURN PATTERN IN THE ENGINE AND STATED THAT THIS WAS CAUSED BY A MECHANICAL ENGINE MALFUNCTION. WHAT HAPPENED: I HAD JUST DRIVEN MY 2012 LEXUS RX350 A SHORT DISTANCE ON THE HIGHWAY WHEN I PULLED INTO A 7-11 PARKING LOT NOT FAR FROM THE GAS PUMPS AND PUT THE CAR IN PARK. WITH THE ENGINE STILL RUNNING, I OPENED MY DRIVERS SIDE WINDOW TO TALK TO A FRIEND WHEN I IMMEDIATELY SMELLED SOMETHING BURNING. I FILED A REPORT WITH LEXUS THE VERY NEXT DAY AND RECEIVED A LETTER 3 WEEKS LATER. THEIR LAST PARAGRAPH SAYS "WE UNDERSTAND THAT YOU REPORTED THIS TO GEICO AS WELL. IF THEIR INVESTIGATION HAS REVEALED ANY EVIDENCE OF PRODUCT LIABILITY, WE WILL GLADLY REVIEW THAT INFORMATION." I CALLED OUT TO HIM AS HE WAS WALKING FROM HIS VEHICLE TOWARDS MY CAR AND YELLED OUT TO HIM THAT SOMETHING SMELLED LIKE IT WAS BURNING. HE THEN TOLD ME TO RELEASE THE HOOD BECAUSE HE NOTICED SMOKE COMING FROM THE ENGINE. HE SLIGHTLY RAISED THE HOOD, SAW A FLAME, SLAMMED THE HOOD SHUT, THEN HE YELLED OUT TO ME "GET OUT OF THE CAR NOW YOUR ENGINE IS ON FIRE". I JUMPED OUT, CALLED 911, THEN STARTED TAKING PHOTOS WITH MY PHONE WHILE WATCHING AS MY VEHICLE BECAME ENGULFED IN FLAMES AND SMOKE. FIRST I HEARD THE TIRES BLOW OUT THEN I HEARD THE WINDSHIELD BLOW OUT. MY FRIEND SAW THE FLAMES WHEN HE LIFTED THE HOOD AND SAID HE OBSERVED THAT THE FIRE WAS BURNING IN THE CENTER OF THE MOTOR AT THE FUEL MANIFOLD. THE FIRE DEPT ARRIVED ABOUT 5-7 MINUTES LATER AND PROCEEDED TO TRY TO PUT OUT THE FIRE. THE CAR IS A TOTAL LOSS!
NHTSA complaint #11337569 — an unverified report by a vehicle owner.
MY 2013 LEXUS AWD RX 350 HAS A FAULTY WIRE HARNESS WHICH HAS SHORTED OUT ITS GPS NAVIGATION SYSTEM, RADIO, AND MEDIA CENTER. I REPLACED THE HEADLAMP ON THE PASSENGERS SIDE AND THE BLAST, BUT THE 15 AMP FUSE CONTINUES TO BLOW OUT. THEREFORE, THE FAULTY WIRE HARNESS HAS CAUSED MY HEADLIGHTS, GPS NAVIGATION SYSTEM, AND RADIO TO NO LONGER WORK.
NHTSA complaint #11328785 — an unverified report by a vehicle owner.
MY 2013 LEXUS AWD RX 350 HAS A FAULTY WIRE HARNESS WHICH HAS SHORTED OUT ITS GPS NAVIGATION SYSTEM, RADIO, AND MEDIA CENTER. I REPLACED THE HEADLAMP ON THE PASSENGERS SIDE AND THE BLAST, BUT THE 15 AMP FUSE CONTINUES TO BLOW OUT. THEREFORE, THE FAULTY WIRE HARNESS HAS CAUSED MY HEADLIGHTS, GPS NAVIGATION SYSTEM, AND RADIO TO NO LONGER WORK.
NHTSA complaint #11328787 — an unverified report by a vehicle owner.
VEHICLE ROLL OVER DRIVER AFTER BEING PLACED IN PARK AT THE RESIDENCE CAUSING FATAL INJURIES. DRIVER REVERSED OUT OF GARAGE AND EXITED VEHICLE. INSPECTION AT THE SCENE BY THE SHERIFF'S OFFICE REVEALED THE VEHICLE WAS IN PARK BACKED AGAINST SOME TREES. THIS VEHICLE IS EQUIPPED WITH A AUTOMATIC TRANSMISSION AND A AUTOMATIC EMERGENCY BRAKE. THE GEAR SHIFT LEVER CAN BE PLACED BETWEEN PARK AND REVERSE AND NOT MOVE. IF THE GEAR SHIFT LEVER IS MOVED SLOWLY FROM DRIVE TO PARK OR REVERSE TO PARK THE AUTOMATIC EMERGENCY BRAKE DOES NOT ENGAGE THIS CONDITION IS VERY DANGEROUS.
NHTSA complaint #11290280 — an unverified report by a vehicle owner.
AFTER REPLACING BATTERY, THE GPS, AUDIO SYSTEM, HEAT CONTROLS, (ENTIRE DISPLAY IS BLANK) THE DEALER SAID THEY DON'T KNOW WHAT HAPPENED. THERE ARE NUMEROUS IDENTICAL COMPLAINTS ON-LINE HAVING THE SAME ISSUE..
NHTSA complaint #11286702 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2019 LEXUS RX350. WHEN IT RAINED, WATER ENTERED THE VEHICLE AND CAUSED THE PARK ASSIST SYSTEM TO MALFUNCTION. THE INSTRUMENT PANEL ILLUMINATED AS IF THE VEHICLE WAS ABOUT TO REAR END THE PRECEDING VEHICLE AND THE "LEXUS PARK ASSIST NOT AVAILABLE" INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO LEXUS OF GREENVILLE (864-551-2359, LOCATED AT 2660 LAURENS RD, GREENVILLE, SC 29607) WHERE IT WAS DIAGNOSED THAT THERE WAS A DESIGN FLAW. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND HAD TWENTY-FOUR HOURS TO CALL THE CONTACT BACK. THE VEHICLE WAS NOT REPAIRED. THE CONTACT TRADED IN A 2018 MODEL FOR THE CURRENT VEHICLE DUE TO THE SAME FAILURE. THE FAILURE MILEAGE WAS 980.
NHTSA complaint #11189744 — an unverified report by a vehicle owner.
DOOR LOCK ASSEMBLY WENT BAD IN DRIVER'S SIDE DOOR. DOOR CANNOT BE LOCKED USING DOOR LOCK BUTTON AND HAS TO BE LOCKED MANUALLY. DOOR ALSO DOES NOT LOCK USING REMOTE OR KEYLESS ENTRY. MECHANIC STATED THAT HE'S SEEN A NUMBER OF THESE PROBLEMS.
NHTSA complaint #11129368 — an unverified report by a vehicle owner.
THE DOOR LOCK ACCUATOR ON THE DRIVER'S SIDE IS INOPERABLE.I HAVE TO MANUALLY LOCK THE DRIVER SIDE DOOR THEN OPEN THE PASSENGER DOOR AND LEAN INTO THE CAR AND REACH OVER TO UNLOCK THE DRIVER SIDE DOOR EACH TIME I NEED TO OPEN THE DOOR. COST TO REPAIR IS $600.00 (PARTS & LABOR) I FEEL THIS IS EXCESSIVE AS THE VEHICLE IS ONLY 5 YEARS OLD AND HAS ONLY 55,500 MILES! PARTS DEALER NOTED HE KEEPS THE PART STOCKED ON HIS SHELF AS IT IS FREQUENTLY REQUESTED.
NHTSA complaint #11121675 — an unverified report by a vehicle owner.
THIS CAR EXPERIENCED AN UNINTENDED ACCELERATION AT THE TOP OF MY DRIVEWAY WHILE BEING PUT INTO PARK. THE CAR TOOK OFF AND HIT THE CENTER POSTS OF THE TWO CAR GARAGE AND ONLY STOPPED BECAUSE IT WAS CAUGHT ON THE SUPPORTS IN THE FOUNDATION. WE HAD EXPERIENCED THIS SUDDEN UNINTENDED ACCELERATION SEVERAL TIMES DURING THE FIRST YEAR WE OWN THE CAR WHEN WE WERE GETTING ONTO THE HIGHWAY. WE DID REPORT IT WHEN WE BROUGHT THE CAR IN FOR A SERVICE, THEY WERE AWARE OF THE COMPLAINT BUT AT THAT TIME THERE WAS NO REMEDY FOR THE COMPUTER SLASH TRANSMISSION ISSUE. I WAS PARKING THE CAR AT THE TOP OF THE DRIVEWAY, MY FOOT WAS GOING ON TO THE BREAK AND THE CAR UNINTENTIONALLY ACCELERATED AND FLEW THROUGH THE AIR INTO THE CENTER POST OF A 2 CAR GARAGE. I LUCKILY WAS NOT PHYSICALLY INJURED BUT WAS EMOTIONALLY DISTRAUGHT. IT TOOK DOWN BOTH GARAGE DOORS AND THE CENTER PILLAR ALL OF WHICH HAD TO BE REBUILT AND REPLACED.
NHTSA complaint #11114970 — an unverified report by a vehicle owner.
FIRST PROBLEM WITH ELECTRICAL WAS WHEN THE NAVIGATION SCREEN WENT COMPLETELY BLANK WHILE DRIVING DURING BROAD DAYLIGHT. DON'T KNOW THE DATE OF THIS INCIDENT. THOUGHT IT WAS A REBOOT BY ENFORM. THOUGHT NOTHING ABOUT IT. ON 12/21/2017, CHECK ELECTRIC BRAKE WARNING LIGHT CAME ON WHEN I STARTED MY CAR IN THE MORNING AFTER IT HAD BEEN SITTING ALL NIGHT. TOOK INTO THE DEALER. DEALER COULD NOT FIND ANY PROBLEM WITH IT OR ANY ERROR CODES INDICATING ANY PROBLEM. THEY RESET THE ERROR LIGHT. ON 4/23/2018, I STOPPED FOR A STOP SIGN AT ABOUT 12:30 PM, NOTHING HAPPENED WHEN I TRIED TO ACCELERATE AT WHICH POINT I NOTICED I HAD NO LIGHTS ON ANYWHERE ON MY CAR. IT WAS DEAD. I WAS STUCK IN THE MIDDLE OF THE ROAD AND WAS UNABLE START IT AFTER A COUPLE OF TRIES. CALLED FOR EMERGENCY SERVICE, LET LEXUS DEALER KNOW MY CAR WAS GOING TO BE TOWED TO THEM, AND SAT FOR ABOUT 15 MINUTES WHEN A GENTLEMAN CAME ALONG BEFORE EMERGENCY SERVICE REP GOT THERE. HE WAS ABLE TO START THE VEHICLE. TOOK TO DEALER AND WAS TOLD AFTER 4 DAYS THAT THEY COULD NOT RECREATE THE PROBLEM. AM NOW DRIVING IT, BUT AFRAID SOMETHING ELSE MAY HAPPEN.
NHTSA complaint #11090870 — an unverified report by a vehicle owner.
MY 2013 LEXUS AWD RX 350 HAS A FAULTY WIRE HARNESS WHICH HAS SHORTED OUT ITS GPS NAVIGATION SYSTEM, RADIO, AND MEDIA CENTER. I REPLACED THE HEADLAMP ON THE PASSENGERS SIDE AND THE BLAST, BUT THE 15 AMP FUSE CONTINUES TO BLOW OUT. THEREFORE, THE FAULTY WIRE HARNESS HAS CAUSED MY HEADLIGHTS, GPS NAVIGATION SYSTEM, AND RADIO TO NO LONGER WORK.
NHTSA complaint #11083701 — an unverified report by a vehicle owner.
12/7/2017 I PULLED INTO MY DRIVEWAY TO PARK AT 1 PM. I SLOWED DOWN I HAD MY FOOT ON THE BRAKE, I WAS PUTTING IT INTO THE PARK POSITION WHEN THE CAR LUNGED FORWARD AND AND PUT A HOLE IN THE GARAGE DOOR AND KNOCKED IT OFF TRACK.I WAS STUNNED & SURPRISED.MY HUSBAND AND I COULD NOT DUPLICATE THIS ACTION. ON 12/14/17 I PULLED INTO THE PARKING LOT AT FOY PARK IN BURBANK CA. I SLOWLY PULLED INTO A PARKING SPACE ,MY FOOT WAS ON THE BRAKE AS I PUT THE CAR INTO THE PARK POSITION THE ENGINE REVVED AND THE CAR TOOK OFF OVER A CEMENT PARKING BLOCK AND OVER THE CURB, WENT THROUGH A CHAIN LINK FENCE AND LANDED IN THE BRUSH WITH 3 WHEELS OFF THE GROUND AND THE ENGINE WAS STILL RACING WITH MY FOOT ON THE BRAKE. ON 12/15/17 THE DAY AFTER I DROVE INTO MY DRIVEWAY ABOUT 2 PM. MY FOOT WAS ON THE BRAKE I PUT IT INTO PARK AND IT DID THE SAME [XXX] THING AND 5 FEET MY FRIEND [XXX] WITNESSED IT. THAT WAS IT FOR ME I HAD IT TOWED TO KEYES LEXUS TOYOTA AND NEVER DROVE IT AGAIN. KEYES SAID THEY COULD FIND NOTHING WRONG WITH IT AND I KNOW FROM CHECKING ON LINE WITH MY FRIEND [XXX] THAT OTHER PEOPLE HAVE HAD THE SAME PROBLEM IN THE U.S. I AM DEEPLY WORRIED THAT THIS CAR WILL BE SOLD AGAIN AND SOMEONE WILL BE INJURED OR KILLED. THERE ARE 64437 MILES ON THE ODOMETER WHEN TRADED IN.PLEASE HELP !! I WAS THE ONLY PERSON INJURED, SUFFERING BACK AND NECK INJURES AND I AM STILL BEING TREATED I'M A LITTLE AFRAID OF DRIVING ANY CAR AT THIS POINT BUT I WILL WORK THROUGH IT.. PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
NHTSA complaint #11078721 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2008 LEXUS RX350. THE CONTACT STATED THAT THE HEADLAMPS FAILED TO ILLUMINATE. THE BULBS WERE REPLACED BY AN INDEPENDENT MECHANIC, BUT THE FAILURE RECURRED. THE INDEPENDENT MECHANIC DIAGNOSED THAT THE HEAD LAMP ASSEMBLIES NEEDED TO BE REPLACED. THE VEHICLE WAS NOT DIAGNOSED BY A DEALER. THE MANUFACTURER WAS NOTIFIED AND STATED THAT THE STATUTE HAD EXPIRED TO RECEIVE A MANUFACTURER RECALL REPAIR. THE MANUFACTURER PROVIDED NO SOLUTION OTHER THAN HAVING THE VEHICLE REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 115,000.
NHTSA complaint #11064830 — an unverified report by a vehicle owner.
AT 1800 MILES, VEHICLE STARTED TO HESITATE WHEN PRESSING ON GAS PEDAL. WHEN ACCELERATING FROM STOP, VEHICLE IS HESITATING AND STUDDERING VERY BADLY. THIS IS AFFECTING ACCELERATING AND CAUSING A SEVERE SAFETY ISSUE WHILE DRIVING. WHILE AT HIGHWAY SPEEDS, VEHICLE CONSTANTLY IS LUNGING HESITATING WHEN TRYING TO MERGE INTO TRAFFIC. THIS HAS ALMOST CAUSED 3 ACCIDENTS AS IN STOP AND GO TRAFFIC, WHEN PRESSING ON GAS TO ACCELERATE, CAR IS SHUDDERING AND NOT FINDING RIGHT GEAR. DO NOT FEEL SAFE IN CAR. FEELS LIKE CAR IS GOING TO STALL OUT !!
NHTSA complaint #11061630 — an unverified report by a vehicle owner.