The contact owns a 2013 Lexus RX350. The contact stated that while driving at speeds exceeding 70 MPH, the steering wheel was violently shaking and vibrating. The cause of the failure was not yet determined. The manufacturer was notified of the failure and informed the contact that the failure was no longer covered under an unknown Extended Service Campaign. The local dealer was not notified of the failure. The failure mileage was 46,000. The contact stated that the manufacturer did not want to address the issue due to the vehicle's model year. There was a TSB involving later model years for the same issue, the faulty steering column.
NHTSA complaint #11511160 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2008 LEXUS RX350. WHILE REVERSING, THE VEHICLE SPONTANEOUSLY ACCELERATED AND CRASHED INTO THREE TREES. THE STEERING WHEEL BECAME UNCONTROLLABLE/INOPERABLE AND THE BRAKE PEDAL WAS APPLIED, BUT TRAVELED TO THE FLOORBOARD. THE CONTACT TURNED OFF THE IGNITION TO STOP THE VEHICLE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THERE WERE NO INJURIES. THE POLICE DEPARTMENT ARRIVED, BUT A REPORT WAS FILED 3 DAYS LATER. THE AIR BAGS DID NOT DEPLOY. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: [XXX]. THE MANUFACTURER INSPECTED THE VEHICLE AND STATED COMPONENTS WERE WORKING PROPERLY AND CONSUMER MADE NO ATTEMPT TO STOP OR STEER. THE VEHICLE WAS UNABLE TO BE DRIVEN. THE FAILURE MILEAGE WAS 103,000. VEHICLE ALSO CRASHED INTO 1 CAR.*PM CONSUMER'S INSURANCE COMPANY STATED CAR WAS TOTALED. ('PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'
NHTSA complaint #11267939 — an unverified report by a vehicle owner.
VEHICLE CURRENT MILEAGE IS 32K APPRX GARAGE KEPT. FRONT PASSENGER BELT LOCKS FREQUENTLY. ALSO THE STEERING GOT HARD. NO LEAKING OF ANY SORT OF OIL TOO. CURRENTLY THE VEHICLE IS BEING USED BUT SCARED IF STEERING MOTION WOULD FREEZE.
NHTSA complaint #11195846 — an unverified report by a vehicle owner.
I WAS TOLD I NEED A NEW RACK & PINON DUE TO LEAKAGE WITH LESS THAN 92,000 MILES ON THE VEHICLE. I BOUGHT THE CAR USED JUST 2 YEARS AGO AND HAD ALL REGULAR MAINTENANCE RECORDS FROM PREVIOUS OWNER & DEALER SERVICE. HAVE HAD REGULAR SERVICE SINCE PURCHASING IT - WHICH IS HOW ISSUE WAS DISCOVERED. WILL COST OVER $1500 TO REPAIR. UPON DOING SOME INVESTIGATION ON-LINE, I SEE I AM NOT THE ONLY OWNER EXPERIENCING THIS IN UNDER 100,000 MILEAGES.
NHTSA complaint #11163703 — an unverified report by a vehicle owner.
MY DEALER JUST TOLD ME THAT THE STEERING RACK KIT LEAKINGAND NEEDS TO BE REPLACED IMMEDIATELY. THIS COMMON PROBLEM IN LEXUS,IF THERE IS A PROBLEM WITH THIS, LEXUS SHOULD BE PAYING FOR IT, NOT ME. THE QUOTE IS FOR $1315
NHTSA complaint #11151104 — an unverified report by a vehicle owner.
THE PRE-COLLISION SYSTEM WAS UNEXPECTEDLY ACTIVATED FOR NO APPARENT REASON. TRAVELLING ON THE INTERSTATE IN LIGHT TRAFFIC ON A CLEAR, SUNNY AFTERNOON, THE CAR BRAKES SUDDENLY ACTIVATED, SEAT BELTS CLINCHED WITH NO WARNING SOUND. THIS HAS HAPPENED TWICE IN THE LAST YEAR (COINCIDENTALLY, IT OCCURRED AT THE SAME AREA ON THE INTERSTATE). THE CAR WAS TAKEN, BOTH TIMES, AFTER THE INCIDENT FOR INSPECTION AT THE DEALER. THE SERVICE DEPARTMENT WAS NOT ABLE TO REPLICATE THE ISSUE OR FIND ANY PROBLEMS. FOR ME, THIS IS A SERIOUS SAFETY CONCERN. SUDDEN UNEXPECTED SEVERE BRAKING COULD RESULT IN A MAJOR REAR-END COLLISION.
NHTSA complaint #11144947 — an unverified report by a vehicle owner.
DURING ROUTINE CAR MAINTENANCE, I WAS NOTIFIED BY THE TOYOTA TECHNICIAN THAT THE RACK AND PINION ASSEMBLY WAS LEAKING POWER STEERING FLUID AND NEEDED TO BE REPLACED IN ORDER TO MAINTAIN SAFETY OPERATION. THE MILEAGE AT THE TIME OF FAILURE WAS 86,817. THE TECHNICIAN STATED THAT THE ONLY FIX FOR THIS ISSUE WAS TO REMOVE AND REPLACE THE ENTIRE RACK AND PINION ASSEMBLY AT A COST OF $1,700. I BELIEVE THAT THIS IS A DESIGN DEFECT AND SHOULD HAVE BEEN RECALLED BY TOYOTA, GIVEN THE NUMBER OF FAILURES I HAVE FOUND REPORTED ON THE NHTSA WEBSITE. IT APPEARS TO BE A COMMON PROBLEM WITH OTHER LEXUS RX350 OWNERS FROM VARIOUS YEARS.
NHTSA complaint #11127978 — an unverified report by a vehicle owner.
MY LEXUS HAS UNDER 20,000 MILES ON IT AND IT HAS BEEN GARAGE KEPT AND NOT SEEN WINTERS. MY DEALER JUST TOLD ME THAT THE STEERING GEARBOX NEEDS TO BE REPLACED IMMEDIATELY. THIS CAR IS IN PERFECT SHAPE AND HAS HARDLY BEEN DRIVEN. IF THERE IS A PROBLEM WITH THIS, LEXUS SHOULD BE PAYING FOR IT, NOT ME. THE QUOTE IS FOR $1450.
NHTSA complaint #11122889 — an unverified report by a vehicle owner.
MY CAR NEVER LEAKED OIL, AND NO SENSOR LIGHTS WERE ON. REGULAR MAINTENANCE WAS PERFORMED ON THE CAR. WHILE I WAS DRIVING ON THE FREEWAY ON CRUISE CONTROL ABOUT 70 MPH (2,000 RPM) ENGINE SUDDENLY REVVED UP TO 3,000-3,500 RPM. I WAS ABLE TO EXIT THE HIGHWAY WITHIN 0.25 MILES, THE OIL PRESSURE SENSOR CAME ON AT THE END OF THE EXIT RAMP. I DROVE APPROXIMATELY 100 YARDS AWAY FROM THE EXIT RAMP TO REACH A SIDE STREET AND BY THEN THE CAR WAS BARELY MOVING, IT WAS VERY DIFFICULT TO TURN THE STEERING WHEEL, AND SEVERAL OTHER SENSOR LIGHTS WERE ALSO ON. I HAD THE CAR TOWED TO A SERVICE GARAGE THAT TOLD ME THE OIL COOLANT LINES HAD LEAKED CAUSING THE LOW PRESSURE CONDITION IN THE ENGINE. AFTER THE TECHNICIAN REPLACED THE OIL COOLER LINES AND PERFORMED AN OIL AND FILTER CHANGE THEY FOUND "LARGE QUANTITIES OF METAL SHAVINGS IN OIL FILTER CARTRIDGE INDICATING INTERNAL DAMAGE OF ENGINE." SEVERE INTERNAL ENGINE DAMAGE HAS OCCURRED AND ENGINE NEEDS TO BE REPLACED. IN MY EXPERIENCE, IT SEEMS THAT A LARGE QUANTITY OF OIL WAS LOST VERY QUICKLY, AND IF I HAD NOT BEEN ABLE TO EXIT THE HIGHWAY WITHIN A MATTER OF SECONDS THE CAR COULD HAVE SEIZED UP AND I COULD HAVE GOTTEN IN AN ACCIDENT.
NHTSA complaint #11118970 — an unverified report by a vehicle owner.
I PURCHASED MY 2008 LEXUS RX 350 FROM A ONE OWNER. ONLY 122,000 MILES, GARAGED KEPT AND EXTREMELY CLEAN. UPON TAKING THE CAR OVER AND BRINGING IT HOME. I REMOVED THE ENGINE SPLASH GUARD TO GET A BETTER LOOK AT THE UNDERNEATH. REMOVED THE SPLASH GUARD AND WOUND THAT THE RACK/PINION WHICH IS COVERED BY THE SPLASH GUARD HAD ONE BOOT TOTALLY BUSTED AND THE OTHER (DRIVER SIDE) LEAKING. AFTER LOOKING ONLINE TO FIND OUT MORE ABOUT THIS. I FIND THAT THERE ARE HUNDREDS, MAYBE THOUSANDS OF OTHERS WHO HAVE THE SAME ISSUE. LEXUS SHOULD BE RESPONSIBLE FOR THIS. WE'VE DRIVEN TOYOTA FOR OVER 25 YEARS. THIS IS OUR FIRST UPGRADE TO THE TOYOTA BRAND. THIS LEXUS WAS "BABIED" AND THAT WAS MY MAIN REASON TO BUY IT. I TOO "BABY' ALL OUR CARS AS WE KEEP THEM FOR AT LEAST 10 YEARS. I'VE TAKEN THE LEXUS TO MY ASE MECHANIC THAT I'VE USED FOR 30 YEARS. HE IS GOING TO REPLACE THE RACK. MY TOYOTA HIGHLANDER THAT I SOLD HAD 360.000 MILES. NEVER A STEERING OR "BOOT" ISSUE..... MY FIRST EXPERIENCE WITH LEXUS AND SO FAR....NOT GOOD. I WILL KEEP THIS CAR AND HAVE MY MECHANIC DO A FULL SERVICE ON IT (BELTS, WATER PUMP, THERMOSTAT, TRANS OIL, ETC) SOMETHING I DO WITH ALL MY VEHICLES. BUT I'M NOT USED TO HAVING LARGE SAFETY ITEMS LIKE THIS FROM TOYOTA. DOMESTIC CAR MAKERS, YES, BUT NOT TOYOTA.....NOT RIGHT BY LEXUS! THE PREVIOUS OWNER COULD NOT HAVE SEEN THIS. IT'S BEEN THIS WAY FOR SOMETIME.
NHTSA complaint #11104064 — an unverified report by a vehicle owner.
THE CAR I BOUGHT BACK IN 2014. I RARELY DRIVE. AFTER CARRYING OUT MANY REPAIRS FROM 2014 TO 2017, THE CAR WILL RUN IN PARALLEL AND FEEL THAT IT IS IMPOSSIBLE TO CONTROL THE STEERING WHEEL. THERE IS ALSO A PROBLEM WITH THE SUSPENSION. IN MARCH 2017, A ONE-WEEK OVERHAUL WILL BE CARRIED OUT.
NHTSA complaint #11102254 — an unverified report by a vehicle owner.
MY LEXUS HAS JUST 50,000 MILES ON IT GARAGE KEPT, JUST WAS TOLD MY RACK&PINION GEAR WAS LEAKING TO THE TUNE OF 1800.00 DOLLARS. I WAS LOOKING UP LEXUS FORUMS ON LINE, THERE IS QUITE OF LEXUS OWNER'S THAT HAVE THE SAME PROBLEM. AND IF YOU DON`T TAKE CARE OF THIS PROBLEM IT COULD BE QUITE DANGEROUS. I THINK LEXUS SHOULD REIMBURSE OWNER'S FOR THERE OUT OF POCKET EXPENSES.
NHTSA complaint #11082435 — an unverified report by a vehicle owner.
I HAVE BEEN DRIVING MY VEHICLE AROUND AND NOTICED MY STEERING WHEEL HAS BECOME "LOOSE". THE POWER STEERING FLUID WAS LEAKING, BUT I WASN'T ABLE TO PINPOINT THE PROBLEM. I FILLED IT BACK UP WITH ANTI-LEAK POWER STEERING FLUID, BUT A COUPLE MONTHS LATER I HAD IT CHECKED OUT BECAUSE THE STEERING BECAME NOTICEABLY LOOSER. RACK AND PINION IS IN NEED OF REPLACEMENT. MY VEHICLE HAS BEEN SERVICED FROM BRAND NEW SINCE 2007 AND ONLY HAS 75,000 MILES ON IT. MY VEHICLE IS OUT OF WARRANTY, BUT THIS SEEMS TO BE A COMMON PROBLEM WITH THE MANUFACTURING OF THE VEHICLE (BASED UPON OTHER CONSUMER COMPLAINTS). NORMAL CITY AND HIGHWAY DRIVING.
NHTSA complaint #11076563 — an unverified report by a vehicle owner.
STEERING COLUMN RATTLING / CLINGING. THIS IS MY SECOND COMPLAINT. THIS IS A SERIOUS PROBLEM THAT NEEDS TO BE ADDRESS BY THE MANUFACTURER. HOPE WE WILL NOT WAIT UNTIL SOMEBODY OR A FAMILY LOSES THEIR LIFE.
NHTSA complaint #11075752 — an unverified report by a vehicle owner.
THE STEERING COLUMN RATTLES WHENEVER YOU GO OVER A BUMP. IT SHAKES AND MAKES A LOUDER CLINGING NOISE ON THE HIGHWAY. THIS IS A DAILY OCCURENCE. THE MANUFACTURER ACKNOWLEDGED ISSUE BUT CLAIMS IT HAS BEEN FIXED ONCE. SAME PROBLEM REOCCURS AGAIN. CLEARLY A DEFFECTIVE PART. MANUFACTURER OFFERED A REPLACEMANT PART BUT REFUSE TO BE RESPONSIBLE FOR INSTALLATION COST. I OFFERED TO COVER HALF OF THE INSTALLATION COST. MANUFACTURER REFUSED MY OFFER. SENT AN APPEAL LETTER OF RECONSIDERATION TWICE BUT WAS REJECTED. I STRONGLY BELIEVE THIS IS A MANUFACTURING / DEFECTIVE PART PROBLEM. REGARDLESS OF HOW OLD OR HOW MANY MILES THE VEHICLE HAS. IF SOMETHING IS FIXED ONCE AND SAME PROBLEM REOCCURS AGAIN, THEN IT'S NOT FIXED. CONCERN OF MY FAMILY SAFETY AND VERY DISTURBED ABOUT THE MANUFACTURERS ATTITUDE. PLEASE KINDLY HELP.
NHTSA complaint #11072055 — an unverified report by a vehicle owner.
SERIOUS STEERING RACK POWER STEERING FAILURE/LEAKAGE, MECHANIC SAYS COMMON LEXUS AND TOYOTA PRODUCTS AND CAN LEAD TO CATASTROPHIC ACCIDENT BY LOSING STEERING AT HIGH SPEEDS. THANK GOD, NO ACCIDENT YET, JUST FACING $1600 REPAIR. PARTS AND LABOR, ONE YEAR WARRANTY. DO MANY PEOPLE HAVE TO DIE BEFORE THIS IS ADDRESSED??
NHTSA complaint #11056179 — an unverified report by a vehicle owner.
MY CAR HAS BEEN MAKING NOISE WHILE DRIVING . THE POWER STEERING FLUID IS LEAKING AND KEEPS DROPPING LOW. COMPLAINTS HAVE BEEN MADE TO LEXUS DEALER AT MASSEPUQUA, NY AND LATELY FARMINGDALE, NY NOW OVER PAST MANY YEARS .ON EVERY VISIT.
NHTSA complaint #11048290 — an unverified report by a vehicle owner.