I have already contacted the dealer and Lexus corporate. If you drive this car with polarized sunglasses all of your gauges disappear and you have no idea of anything with respect to the automobile such as speed or any of the other indications. I was told that they agree that this is a design defect but they will not do anything about it and if they do do something in the future then I should keep watching for a recall. I told them that being unable to wear sunglasses when you have sensitive eyes is unacceptable and not being able to see a single gauge including the heads up display is absolutely unacceptable. Their answer was basically too bad and
NHTSA complaint #11490564 — an unverified report by a vehicle owner.
MY 2013 LEXUS AWD RX 350 HAS A FAULTY WIRE HARNESS WHICH HAS SHORTED OUT ITS GPS NAVIGATION SYSTEM, RADIO, AND MEDIA CENTER. I REPLACED THE HEADLAMP ON THE PASSENGERS SIDE AND THE BLAST, BUT THE 15 AMP FUSE CONTINUES TO BLOW OUT. THEREFORE, THE FAULTY WIRE HARNESS HAS CAUSED MY HEADLIGHTS, GPS NAVIGATION SYSTEM, AND RADIO TO NO LONGER WORK.
NHTSA complaint #11328785 — an unverified report by a vehicle owner.
MY 2013 LEXUS AWD RX 350 HAS A FAULTY WIRE HARNESS WHICH HAS SHORTED OUT ITS GPS NAVIGATION SYSTEM, RADIO, AND MEDIA CENTER. I REPLACED THE HEADLAMP ON THE PASSENGERS SIDE AND THE BLAST, BUT THE 15 AMP FUSE CONTINUES TO BLOW OUT. THEREFORE, THE FAULTY WIRE HARNESS HAS CAUSED MY HEADLIGHTS, GPS NAVIGATION SYSTEM, AND RADIO TO NO LONGER WORK.
NHTSA complaint #11328787 — an unverified report by a vehicle owner.
AUTO BRIGHT HEAD LIGHT SYSTEM DEACTIVATES/REACTIVATES INDISCRIMINATELY, MOST FREQUENTLY A FEW MINUTES AFTER DEPARTING IN THE MORNING (STILL DARK). LACK OF PROPER BRIGHT LIGHT CONTROL WHILE DRIVING AT NIGHT GREATLY REDUCES VISIBILITY MAKING THIS A SAFETY ISSUE. I HAVE PROVIDED VIDEO EVIDENCE TO LEXUS DEALER DEMONSTRATING THE PROBLEM WHO CONSULTED WITH CORPORATE LEXUS; LEXUS CLAIMS THAT THEY FOUND MY VEHICLE TO BE WITHIN LEXUS SPECIFICATIONS AND HAS REFUSED TO FURTHER INVESTIGATE NOR REPAIR. INFORMATION POSTED ON THE INTERNET BY NUMEROUS LEXUS RX-350 OWNERS REPORTED THE SAME PROBLEM - ONE SUGGESTING THAT PROPER CLEANING OF THE CAMERA LENS FIXED THE PROBLEM; I PROVIDED THE EVIDENCE TO LEXUS AND LEXUS REFUSED TO ATTEMPT THIS SOLUTION. FOLLOWING IS LEXUS GUEST EXPERIENCE CENTER RESPONSE; DEAR MR.: THANK YOU FOR CONTACTING THE LEXUS GUEST EXPERIENCE CENTER. THE ENTIRE LEXUS ORGANIZATION IS DEDICATED TO PROVIDING LEXUS CUSTOMERS WITH SUPERIOR SERVICE. IN CIRCUMSTANCES THAT REQUIRE OUR ATTENTION, WE ARE INTERESTED IN ASSISTING IN THE RESOLUTION PROCESS. AS YOU REQUESTED, WE ARE RESPONDING IN WRITING. YOUR 2016 RX 350, VEHICLE IDENTIFICATION NUMBER XX, WAS INSPECTED BY LEXUS OF XX, AND FOUND TO BE WITHIN LEXUS SPECIFICATIONS. WE APOLOGIZE THE VEHICLE HAS NOT MET YOUR EXPECTATIONS. PLEASE BE ASSURED THAT LEXUS HAS DOCUMENTED YOUR DISSATISFACTION FOR PRODUCT IMPROVEMENT CONSIDERATION. SINCERELY, XX CASE MANAGER, EASTERN AREA LEXUS GUEST EXPERIENCE CENTER THIS IS MY THIRD LEXUS AND MAY BE MY LAST!
NHTSA complaint #11325590 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2018 LEXUS RX350. THE CONTACT STATED THAT THE HEADLIGHTS PROJECTED APPROXIMATELY 75 FEET AHEAD OF THE VEHICLE, WHICH MADE IT DIFFICULT FOR THE DRIVER TO SEE ANYTHING CLOSE UP. THE VEHICLE WAS TAKEN TO NEWPORT LEXUS (949-482-6122, LOCATED AT 3901 MACARTHUR BLVD, NEWPORT BEACH, CA 92660) TO BE DIAGNOSED, BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE MANUFACTURER SENT A REPRESENTATIVE TO INSPECT THE VEHICLE WHO STATED THAT THE MATTER WOULD BE RESEARCHED. THE CONTACT WAS NOT CALLED BACK. THE FAILURE MILEAGE WAS APPROXIMATELY 15,000.
NHTSA complaint #11281377 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNED A 2009 LEXUS RX350. THE CONTACT WAS ALERTED BY A NEIGHBOR THAT THE REAR PASSENGAR SIDE TAILGATE GLASS WAS BROKEN. THE CONTACT OPENED THE DOOR AND THE VEHICLE WAS WET INSIDE, INCLUDING CONTENTS INSIDE THE VEHICLE. A POLICE REPORT WAS ATTACHED TO THE DOOR OF THE VEHICLE, INDICATING THERE WAS A FIRE THAT WAS PUT OUT BY THE FIRE DEPARTMENT. THERE WERE NO OCCUPANTS AT THE TIME OF THE FAILURE. THAT WAS ALL THE CONTACT KNEW AT THE TIME AND THE INSURANCE COMPANY COUNTED THE VEHICLE AS A TOTAL LOSS SINCE THERE WAS FIRE AND WATER DAMAGE. THE MANUFACTURER WAS NOT CONTACTED. THE DEALER (LAND ROVER SCHAUMBURG 920 W GOLF RD, SCHAUMBURG, IL 60194 (847) 252-7800) APOLOGIZED AND OFFERED TO SELL THE CONTACT ANOTHER VEHICLE. THE FAILURE MILEAGE WAS 98,000.
NHTSA complaint #11220162 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2008 LEXUS RX350. WHILE DRIVING 65 MPH, THE HEADLIGHTS FAILED AND IMPAIRED THE DRIVER'S VISION. THE HEADLIGHT WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO LEXUS OF CHERRY HILL (1230 ROUTE 73 SOUTH, MOUNT LAUREL, NJ 08054, (856) 393-4583) WHERE THE FAILURE WAS DIAGNOSED, BUT THE CONTACT WAS UNAWARE OF THE DIAGNOSIS. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED NO ASSISTANCE. THE FAILURE MILEAGE WAS 117,000.
NHTSA complaint #11119932 — an unverified report by a vehicle owner.
MY 2013 LEXUS AWD RX 350 HAS A FAULTY WIRE HARNESS WHICH HAS SHORTED OUT ITS GPS NAVIGATION SYSTEM, RADIO, AND MEDIA CENTER. I REPLACED THE HEADLAMP ON THE PASSENGERS SIDE AND THE BLAST, BUT THE 15 AMP FUSE CONTINUES TO BLOW OUT. THEREFORE, THE FAULTY WIRE HARNESS HAS CAUSED MY HEADLIGHTS, GPS NAVIGATION SYSTEM, AND RADIO TO NO LONGER WORK.
NHTSA complaint #11083701 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2008 LEXUS RX350. THE CONTACT STATED THAT THE HEADLAMPS FAILED TO ILLUMINATE. THE BULBS WERE REPLACED BY AN INDEPENDENT MECHANIC, BUT THE FAILURE RECURRED. THE INDEPENDENT MECHANIC DIAGNOSED THAT THE HEAD LAMP ASSEMBLIES NEEDED TO BE REPLACED. THE VEHICLE WAS NOT DIAGNOSED BY A DEALER. THE MANUFACTURER WAS NOTIFIED AND STATED THAT THE STATUTE HAD EXPIRED TO RECEIVE A MANUFACTURER RECALL REPAIR. THE MANUFACTURER PROVIDED NO SOLUTION OTHER THAN HAVING THE VEHICLE REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 115,000.
NHTSA complaint #11064830 — an unverified report by a vehicle owner.
ELECTRICAL CAUSES HEADLIGHT TO NOT WORK (ON DRIVER SIDE), AND THEN DOOR LOCK WOULD NOT WORK ON DRIVER SIDE AND HAD TO USE KEY FOB . THEN ALL WINDOWS ROLLED DOWN AND CANNOT ROLL THEM BACK UP DEFINITELY NOT SAFE WITH WINDOWS DOWN WHEN OUT OF TOWN.
NHTSA complaint #11047228 — an unverified report by a vehicle owner.
HEAD LIGHT GOT MOISTURE IN SIDE BURNED OUT HAD TO REPLACE ENTIRE HEAD LIGHT $2200.00 THIS HAD AN EXTENDED WARRENTY BUT I MISSED IT NEVER GOT NOTICE NOT MOVING
NHTSA complaint #10959905 — an unverified report by a vehicle owner.
THE DRIVERS SIDE HEADLIGHT, HAS CONSISTENTLY FILLED UP WITH WATER, VIA WASHING THE CAR, RAINING, ETC., CAUSING IT TO FOG UP. THIS IS RIDICULOUS, AND TO GO GET IT FIXED, THEY WANT AN ARM AND A LET, THE CAR IS IN BEAUTIFUL CONDITION, WHY NOT HONOR THIS BY FIXING IT, YOU'VE HAD OTHER COMPLAINTS! MY DAUGHTER JUST PURCHASED A 2015, THIS IS OUR 3RD LEXUS, WE LOVE THE CARS, NOW WHY DON'T YOU FIX WHAT IS WRONG, I CAN'T GO AROUND WITH A HEADLIGHT THAT IS NOT DAMAGED AND I'VE BEEN TOLD BY LEXUS, "AH YES, WE'VE HAD COMPLAINTS BUT THAT'S THE WAY IT GOES?", KEEP IT UP, I'LL BUY A DIFFERENT CAR NEXT TIME! AND SO WILL FAMILY MEMBERS!
NHTSA complaint #10850395 — an unverified report by a vehicle owner.
MY HEADLIGHTS KEPT GOING OF AND ON AT CERTAIN POINTS, NOW AT NIGHT I HAVE NO LOW BEAM, IT APPEARS TO HAVE MOISTURE INSIDE THE LENS AND THE LENS ON ALL OF THE HEADLIGHTS ARE VERY FOGGY LOOKING. THEY LOOK LIKE THEY ARE 20 YEARS OLD. WHEN TAKEN TO THE DEALER IRA LEXUS IN BEDORD NH, THEY SAID IT IS NOT UNDER WARRANTY EVEN THOUGH I HAVE A LETTER FROM LEXUS DESCRIBING EXACTLY HOW MY LIGHTS ARE WORKING OR SHOULD I SAY NOT WORKING. I REALIZED THE PROBLEM WHEN I WAS STOPPED AND ISSUED A WARNING FOR HAVING A HEADLIGHT BURNED OUT. LEXUS IS TRYING TO BLAME IT ON A BALLISTER WHICH THEY WANT $900 TO REPLACE. I SAY IT IS WHAT IS IN THE LETTER THAT IS CAUSING THIS. I FEEL THEY ARE JUST TRYING TO CHARGE ME $900 FOR SOMETHING THAT SHOULD BE TAKEN CARE OF BY LEXUS. I HAVE OWNED LEXUS VEHICLE FOR YEARS AS WELL AS MANY FAMILY MEMBERS AND IT DOES SEEM LIKE IF YOU HAVE AN ISSUE IT IS NEVER UNDER WARRANTY OR IF IT IS, THEN SOMETHING ELSE CAUSED IT TO HAPPEN. IT IS SO HARD TO SEE AT NIGHT AND I FEEL THIS IS A HUGE SAFETY ISSUE THAT SHOULD BE TAKEN CARE OF BY THEM OR AT LEAST OFFER AND AFFORDABLE RESOLUTION NOT OVER $900 FOR A SINGLE HEADLIGHT, WHICH ACTUALLY COULD CAUSE THE OTHER HEADLIGHT TO GO. WHAT WOULD HAPPEN WITH THE OTHER HEADLIGHTS IN THE FUTURE. I AM GETTING SO DISAPPOINTED WITH LEXUS , SAD TO SAY THIS MAY BE MY LAST LEXUS VEHICLE. I HAVE OWNED THIS VEHICLE SINCE AUGUST 2009.
NHTSA complaint #10629906 — an unverified report by a vehicle owner.
I HAVE A LEXUS RX350 2008 WITH MOISTURE IN THE PASSENGER SIDE HEADLIGHT, NO MORE WARRANTY (55,000) AND IS BLOCKING THE LIGHT, WENT TO THE DEALER AND COST TOO MUCH TO REPAIR.
NHTSA complaint #10550654 — an unverified report by a vehicle owner.
HEADLIGHT CONDENSATION ON THE PASSENGER SIDE; MANUFACTURER DEFECTED LEAD TO A TSB AND CLASS ACTION LAW SUIT; DEALER DO NOT WANT TO REPAIR UNDER DUE TO MANUFACTURER DEFECT.
NHTSA complaint #10509817 — an unverified report by a vehicle owner.
2007 LEXUS RX 350. CONSUMER WRITES IN REGARDS TO DEFECTIVE HEADLIGHT ASSEMBLY IN VEHICLE. *SMD THE CONSUMER STATED A CLASS ACTION LAW SUIT WAS FILED, IN WHICH IT ALLEGED THAT TOYOTA KNEW OR SHOULD HAVE KNOWN THAT THE HEADLIGHT ASSEMBLIES IN THEIR VEHICLES CONTAINED NUMEROUS DISTINCT AND SERIOUS LATENT DESIGN AND/OR MANUFACTURING DEFECTS THAT CAUSED THEM TO BE HIGHLY PRONE TO CONDENSATION OR MOISTURE, BUT CONTINUED TO FAIL TO DO ANYTHING ABOUT IT. THE CONSUMER STATED THE FACT OF THE MATTER, WAS DEFECTIVE PARTS, INCLUDING DEFECTS IN THE HEADLAMP HOUSING, WATER AND MOISTURE WERE ABLE TO ENTER THE HEADLIGHT ASSEMBLY AND DAMAGE INTERIOR COMPONENTS, INCLUDING DAMAGING THE ELECTRICAL CONTROL UNTIL. WHICH HAS PROVEN TO LEAD TO SERIOUS SAFETY HAZARDS SUCH AS LOSS OF ILLUMINATION FROM ONE OR BOTH HEADLAMPS AT UNPREDICTABLE INTERVALS, EXPOSING DRIVERS AND THOSE WHO THEY SHARE THE ROAD WITH TO SIGNIFICANT AND UNREASONABLE DANGER, WHICH IS THE EXACT PROBLEM SHE EXPERIENCED WITH HER VEHICLE.
NHTSA complaint #10493861 — an unverified report by a vehicle owner.