One of the Prinx HiCountry HT2 tires (size 235/60R18) developed a structural failure shortly after installation. The tire repeatedly lost air with no visible puncture. I first took it to a local tire shop, which could not locate the source of the leak. The problem continued, so I brought the tire to a second independent tire shop, where a technician inspected it and confirmed the issue was caused by a thin steel belt wire protruding through the tread near the shoulder area. They marked the defect with white tire chalk and determined the tire was not repairable under safety guidelines. The failure originated from inside the tire, not from an external object. The tire is still in my possession and available for inspection. No warning lights appeared prior to the failure; the only symptom was repeated pressure loss.
NHTSA complaint #11727854 — an unverified report by a vehicle owner.
One of the Prinx HiCountry HT2 tires (size 235/60R18) developed a structural failure shortly after installation. The tire repeatedly lost air with no visible puncture. I first took it to a local tire shop, which could not locate the source of the leak. The problem continued, so I brought the tire to a second independent tire shop, where a technician inspected it and confirmed the issue was caused by a thin steel belt wire protruding through the tread near the shoulder area. They marked the defect with white tire chalk and determined the tire was not repairable under safety guidelines. The failure originated from inside the tire, not from an external object. The tire is still in my possession and available for inspection. No warning lights appeared prior to the failure; the only symptom was repeated pressure loss.
NHTSA complaint #11727854 — an unverified report by a vehicle owner.
PURCHASED (NEW) - JULY 4TH, 2011. ONE MONTH IN, THE FRONT DRIVER TIRE BLOWS OUT ON THE 55 FREEWAY IN COSTA MESA. THE CAR IS DRIVEN TO THE DEALER THE NEXT DAY - TO HAVE A TIRE PLACED ON. THE PRICE WAS SURELY "SURPRISE SURPRISE" - $250.00. WE PUSH TO KNOW WHY THE TIRE WAS SO EXPENSIVE, IT'S BECAUSE THE SIZE IS NEW FOR THIS SIZE VEHICLE AND THERE'S ONE MAKER OF THE TIRE. BRIDGESTONE. WE PAY FOR IT BEGRUDGINGLY, AND GO ABOUT OUR WAY. FEBRUARY 6TH, 2015, 3 YEARS, 6 MONTHS OF OWNING THE VEHICLE. THE VEHICLE HISTORY IS GOOD, MAINTENANCE IS EXCELLENT (MY WIFE IS A THERAPIST FOR CHILDREN WITH AUTISM SO THAT'S WHY VEHICLE CHOICE WAS EXTREMELY IMPORTANT - TRAVELING CLIENT TO CLIENT IN ADMINISTERING THERAPY SESSIONS) AND WITHOUT WARNING, SHE CANNOT REVERSE. CAR CAN DRIVE FORWARD, YET IS LOSING POWER WHEN THE AUTOMATIC ATTEMPTS TO SHIFT FROM 1ST TO 2ND GEAR, SO IT JUMPS FROM FIRST TO 3RD. WE TAKE THE VEHICLE TO BROWNING MAZDA IN CERRITOS AND WE ARE ADVISED THAT THE TRANSMISSION NEEDS TO BE REPLACED ($3,200.00). 3 YEARS 6 MONTHS 64,262 MILES, EXCELLENT MAINTENANCE HISTORY, & THIS VEHICLE NEEDS A NEW TRANSMISSION? THIS FELT LIKE A TERRIBLE JOKE. THE POWER TRAIN WARRANTY? 3Y/60K. EXPIRED JUST OVER 4,000 MILES AGO. WE CONTACT MAZDA (CORPORATE) & ARE ADVISED LATER IN THE DAY THAT THEY WOULD PAY HALF OF THE TICKETED AMOUNT. THAT'S STILL EGREGIOUS AS THERE WOULDN'T BE A VEHICLE SOLD IF MOST BUYERS KNEW THAT AT SUCH RIDICULOUSLY LOW MILEAGE, THE TRANSMISSION WOULD FAIL THEM. WE RETRIEVE THE VEHICLE AND HAVE IT LOOKED AT FOR TWO MORE OPINIONS AND APPARENTLY THERE ARE NO CODES INDICATING THE TRANSMISSION IS BAD, YET IT'S OBVIOUSLY THE TRANSMISSION ACCORDING TO THE MECHANIC AS INDICATED SIMPLY BY THE TEST DRIVE.
NHTSA complaint #10683090 — an unverified report by a vehicle owner.
MY 2010 MAZDA CX7 HAS BEEN IN DIRE NEED OF NEW TIRES. I HAVE HAD SEVERAL REPAIRS FROM PUNCTURES IN THE TIRES WHICH ARE BRIDGESTONE DUELER 215/70R17 WHICH IS MY UNDERSTANDING THAT THEY ARE SOFT TIRES AND THE RATING IS NOT THAT GREAT ON THIS TYPE OF TIRE BUT IT IS THE ONLY TIRE RECOMMENDED FOR THIS MODEL. THIS IS THE ONLY TIRE RECOMMENDED THROUGH MAZDA. THEY ARE ALSO EXPENSIVE. I AM VERY UPSET THAT MAZDA GIVES NO ALLOWANCE OF THE BRAND TIRE THAT A CONSUMER MAY CHOOSE. EVEN THE MAZDA DEALER THAT I BOUGHT FROM DIDN'T HAVE THEM IN STOCK. I FEEL THIS HAS BEEN MISREPRESENTATION ON THE DEALER'S PART AND MAZDA. I HAVE BEEN READING FORUMS OF THIS PROBLEM AND IT IS RECOMMENDED TO REPLACE EVERY YEAR BECAUSE OF TYPE OF TIRE. I LIVE IN FLORIDA AND DO NOT NEED WINTER TIRES. IS THERE ANYTHING I CAN DO? I AM TEMPTED TO CONTACT EVERY TIRE DEALER AND MEDIA.
NHTSA complaint #10542949 — an unverified report by a vehicle owner.
WHILE ON INTERSTATE THE TIRE PRESSURE SENSOR ILLUMINATED. HUSBAND CHECKED ALL TIRES AND DISCOVERED THAT ONE OF THE VALVE STEMS WAS BROKEN. THE OUTSIDE WAS CORRODED. THE SLIGHTEST PRESSURE ON IT WAS RELEASING AIR AT A RAPID RATE. WE HAD ONLY JUST PURCHASED THE CAR A WEEK BEFORE. HOW THIS WAS NOT CAUGHT BY THE SERVICE DEPARTMENT AT THE DEALERSHIP IS BEYOND ME. THE DEALERSHIP REPLACED THE STEM, BUT WE WERE TOLD THAT THIS IS A COMMON PROBLEM. REALLY? THEN WHY AREN'T THERE ANY RECALLS ON THIS? AFTER READING THE OTHER NUMEROUS COMPLAINTS ABOUT OUR MODEL, I AM BECOMING INCREASINGLY NERVOUS OVER OUR HASTY PURCHASE. RESEARCH IS KEY IN CHOOSING A VEHICLE.
NHTSA complaint #10525959 — an unverified report by a vehicle owner.
I HAVE A 2007 MAZDA CX-7. IT IS A VERY BEAUTIFUL CAR BUT ALSO HAS TONS OF PROBLEMS. AT 15000 MILES IT WAS LEAKING OIL AND THEY REPLACE THE ENGINE GASKETS. THEN LATER WAS ALSO LEAKING OIL. WAS TOLD BY THE DEALER THAT IT WAS NOT. TOOK IT TO SOMEONE ELSE WHO SAID IT WAS LEAKING FROM THE TIMING CHAIN. MAZDA RESEALED IT. SINCE THEN MY CAR DOESN'T SHIFT PROPERLY GOING UP AND DOWN HILLS. MY AIR CONDITIONER IS HOT AND MAKES A FUNNY SOUND. MY CAR HAS LOSS OF POWER AND SOUND LIKE A DIESEL. OVERALL I THINK THAT MAZDA NEEDS TO STEP UP AND TAKE CARE OF THE PROBLEMS OR THEY WILL NOT GET MANY RETURNING CUSTOMERS! SOMETHING NEEDS TO BE DONE! IT WAS A 35000 DOLLAR CAR!
NHTSA complaint #10354894 — an unverified report by a vehicle owner.
JUNE 2010. TURBO ENGINE FAILED CX7-2008 MAZDA- SLUDGE IN ENGINE. EXCESSIVE CONSUMPTION AND BURNING OF OIL IN VEHICLE. THIS IS WHAT LEAD TO THE FAILURE AND BREAKDOWN OF THIS VEHICLE. TIRES WERE ALSO BALD AT 21,000 MILES. HAD TO BUY 4 NEW TIRES LAST YEAR.
NHTSA complaint #10350666 — an unverified report by a vehicle owner.
APPROXIMATELY THREE WEEKS AGO, I NOTICED INCREASING DIFFICULTY MANEUVERING MY CAR AND TWO WEEKS AGO, AS I TURNED ONTO MY STREET, (TRAVELING AT APPROXIMATELY 5 MPH), MY CAR ACTUALLY SLID ACROSS THE INTERSECTION AND INTO THE CURB ON THE OPPOSITE SIDE OF THE STREET. FORTUNATELY, NO PEDESTRIANS WERE NEARBY AND NEITHER MY CAR NOR I SUSTAINED ANY INJURY. CURIOUS AS TO WHY THIS WOULD HAVE OCCURRED, MY HUSBAND INVESTIGATED AND MUCH TO OUR DISMAY, WE DISCOVERED THAT MY BRIDGESTONE TURANZA TIRES ' WITH JUST 18,800 MILES ON THEM ' WERE BALD EXCEPT FOR THE GROOVES THAT RUN ALONG THE CIRCUMFERENCE OF THE TIRE. AT THIS TIME, WE CALLED TWO AREA BRIDGESTONE DEALERS WHO JOINTLY CONSENTED THAT THE TIRE HAD NO TREAD WEAR WARRANTY WHICH FURTHER SERVED TO REINFORCE THE FACT THAT BRIDGESTONE IS AWARE THAT THE TURANZA IS A POOR QUALITY TIRE NOT WORTHY OF WARRANTY. WHEN QUESTIONED ABOUT THE POOR STATE OF THE TIRES AFTER JUST 18,800 MILES, THEY INDICATED, THAT OTHER THAN THE FACT THAT THE TURANZA WAS A 'CHEAP' TIRE (THEIR SPECIFIC VERBIAGE), IT COULD ALSO BE DUE TO POOR DRIVER HABITS OR AN OUT-OF-ALIGNMENT VEHICLE OR BOTH. BECAUSE I AM THE SOLE DRIVER OF MY VEHICLE AND COMMUTE JUST 21 MILES ROUND-TRIP TO MY JOB VIA A STATE-MAINTAINED ROAD WITH A MAXIMUM SPEED LIMIT OF 50 MPH, POOR DRIVER HABITS IS ELIMINATED. FURTHERMORE, INVESTIGATION ALSO REVEALED THAT THE CAR WAS, IN FACT, NOT OUT-OF-ALIGNMENT, AS WE HAVE NOW REPLACED ALL FOUR TIRES ON THE VEHICLE AND CONFIRMED THAT THE ALIGNMENT WAS FINE. FRANKLY, WE FIND IT NOTHING SHORT OF DESPICABLE THAT BRIDGESTONE CONTINUES TO SELL THESE TIRES WHEN FULLY AWARE OF ITS POOR QUALITY AND IT IS PARTICULARLY DISHONORABLE THAT YOU ARE WILLING TO RISK PEOPLES' LIVES BECAUSE THEY ARE UNKNOWINGLY DRIVING ON INFERIOR, NON-WARRANTED TIRES.
NHTSA complaint #10300421 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2007 MAZDA CX7. THE EDGE OF THE DRIVER-SIDE DOOR IS CURVED AND SHARP; THEREFORE WHEN ATTEMPTING TO ENTER THE VEHICLE HE SUSTAINED A LACERATION. ALSO THE VISOR ON TOP OF THE SUN ROOF FRACTURED. THE TIRES TREAD BEGAN WEARING ABNORMALLY STARTING AT 26,000 MILES. THE DEALER NOR THE MANUFACTURER HAVE BEEN NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE 26,000.
NHTSA complaint #10290399 — an unverified report by a vehicle owner.
MY AC COMPRESSOR FROZE AT 45000 MILES WHILE DRIVING ON THE HIGHWAY. I WAS TOLD BY THE DEALERSHIP THAT THIS IS NOT A COMMON OCCURRENCE. THAT WAS OBVIOUSLY A LIE. COST FOR REPAIRS- $1600.
NHTSA complaint #10280887 — an unverified report by a vehicle owner.
I HAVE A MAZDA 2007 CX 7 WITH BRIDGESTONE TIRES. I HAVE 25,480 MILES AND DO NOT CARRY ANYTHING HEAVY. THE CAR IS USUALLY USED FOR LOCAL TRAVEL WIH 1 PERSON IN IT AND NO MORE THAN 2, BOTH OF US TOGETHER WEIGH LESS THAN 300 LBS. TWO OF MY TIRES HAVE TO BE REPLACED AND ANOTHER ONE WITHIN THE NEXT 1000 MILES. PEOPLE WHO HAVE PURCHASED THIS MODEL HAVE BEEN COMPLAINING ABOUT TIRES WEARING OUT AT 22,000 MILES AND MAZDA NOR BRIDGESTONE WILL DO ANYTHING ABOUT IT. THIS IS A POTENTIAL PROBLEM IN WHICH TIRES WILL BLOW OUT CAUSING EITHER PROPERTY DAMAGE OR LOSS OF LIFE. I HAVE NOT REPLACED THE TIRES YET, SO THEY ARE AVAILABLE FOR INSEPCTION. PEOPLE PURCHASING THESE AUTOMOBILES SHOULD HAVE BEEN TOLD THAT THESE TIRES WEAR OUT AT AROUND 22K MILES, SINCE I WOULD HAVE EITHER ASKED TO HAVE THE TIRES REPLACED OR I WOULD NOT HAVE PURCHASED THE CAR. WHEN YOU PURCHASE TIRES FROM A AUTO SHOP, THEY INDICATE THE NORMAL WEAR OF THE TIRE. ALL NEW AUTOS SHOULD HAVE THE SAME REQUIREMENT. I THINK THAT BRIDGESTONE USED INFERIOR RUBBER TO MAKE THESE TIRES SINCE THE WEIGHT OF THE AUTO MAY HAVE AN EFFECT ON THE WEAR OF THE TIRES.
NHTSA complaint #10267539 — an unverified report by a vehicle owner.
THE MAZDA 2007 CX-7 SHOWS EXCESSIVE WEAR ON TIRES AFTER 12,000 MILES. DEALER SAID HE RED LINED TIRES AND TO REPLACE THEM. THE TIRES ARE BRIDGESTONE EL-42 P235/60R/18 102H. FRONT TIRES SHOWED OUTER TREAD WEAR AS IF UNDER INFLATED. REAR TIRES SHOWED AL AROUND WEAR EVENLY . DEALER REFUSED TO MAKE ANY CONCESSIONS ON THESE TIRES . BUT GOT A MAILING FROM DEALER TO SELL ME TIRES..
NHTSA complaint #10265581 — an unverified report by a vehicle owner.
PREMATURE TREAD WEAR ON ALL 4 TIRES. TIRES NEEDED REPLACING AFTER 15,000 MILES. ONLY SLIGHT COOPERATION WITH MANUFACTURER. THEY OFFERED A DISCOUNT ON REPLACEMENT TIRES.
NHTSA complaint #10260885 — an unverified report by a vehicle owner.
I PURCHASED A 2007 MAZDA CX-7 FROM DIAMOND MAZDA IN BATON ROUGE, LA. I HAVE ALWAYS BEEN UNDER THE ASSUMPTION THAT A SET OF TIRES ON A NEW VEHICLE WOULD LAST ME AT LEAST TILL I PAID OFF THE LOAN WHICH WOULD BE 5 YEARS. I HAVE PURCHASED OTHER VEHICLES AND NEVER HAD THIS PROBABLY BEFORE NOW. THIS IS THE FIRST TIME THAT I HAVE BOUGHT A MAZDA AND PROBABLY MY LAST. I AM VERY DISAPPOINTED ABOUT THE RUN AROUND THAT I AM GETTING FROM BRIDGESTONE/FIRESTONE TIRE RETAILERS. I WAS TOLD THAT THIS MAZDA CX-7 IS A HEAVY VEHICLE AND THAT THE TIRES ARE ONLY WARRANTY FOR 16,000 MILES I HAVE NEVER HEARD ANYTHING LIKE THAT BEFORE IN MY LIFE. IF I HAVE TO BUY TIRES EVERY YEAR I WILL GO BROKE. MY MAZDA CX-7 HAS 16,000 MILES ON IT AND THE TIRES ARE WORN TO WHERE THEY ARE SLICK. THEY ARE VERY DANGEROUS AND FOR ME TO BUY SOME NEW TIRES WILL COST ME $750.00. I HAD NO IDEA THAT THIS WOULD HAVE HAPPEN TO ME AFTER ONLY HAVING THE CAR FOR ONE YEAR. I SEE THERE ARE OTHER COMPLAINTS ON THE SAME ISSUE. THERE SHOULD BE A RECALL ON THESE TIRES.
NHTSA complaint #10255533 — an unverified report by a vehicle owner.
MY HUSBAND AND I PURCHASED 2 MAZDA CX-7'S IN OCT 07. IN SEPT 2008 1 VEHICLE AFTER JUST 13,000 MILES ON IT HAD EXCESSIVE AND ABNORMAL WEAR ON ALL 4 OF THE TIRES. WE HAVE BEEN ADVISED NOT TO DRIVE MUCH ON THESE TIRES IN THE CONDITION THEY ARE IN BY 4 SEPARATE OPINIONS WE RECEIVED FROM THE DEALERSHIP, TIRE MANUFACTURER AND 2 ADDITIONAL TIRE RETAILERS. WE HAVE HAD 1 FLAT TIRE DURING THE PROCESS OF GETTING THESE TIRES REPLACED HOWEVER NEITHER THE DEALERSHIP, CAR MANUFACTURER NOR THE TIRE MANUFACTURER WOULD STAND BEHIND THE FAULTY EQUIPMENT. ALL AGREED THAT THE TIRES SHOULD NOT WEAR THAT EXCESSIVELY HOWEVER EACH BLAMING THE OTHER FOR THE PROBLEM. SEVERAL POSTS ON THE INTERNET STATE THE SAME PROBLEM WITH THIS TIRE AND THIS VEHICLE! I FEEL I HAVE THE RIGHT TO HAVE SAFE EQUIPMENT ON MY VEHICLE AND I AM LOOKING FOR SUPPORT TO KEEP MY PASSENGERS AS WELL AS OTHER'S WHO MAY BE DRIVING THIS CAR WITH THESE TIRES SAFE. I WOULD LIKE TO MENTION THAT THE OTHER VEHICLE OF THE SAME MAKE AND MODEL BOUGHT ON THE SAME DAY HAS A DIFFERENT TIRE ON THE CAR AND THAT CAR HAS NORMAL WEAR AND TEAR.. TO ME THIS IS EVIDENCE THAT SOMETHING IS NOT RIGHT WITH THIS CAR AND THIS TIRE.
NHTSA complaint #10253156 — an unverified report by a vehicle owner.