2000 Mercury Grand Marquis steering problems

24 of the 216 complaints about the 2000 Mercury Grand Marquis are about the steering — 11% of everything reported for this model year. Half of the failures with a mileage on record happened before 90,000 miles.

Complaints

Crashes

Fires

Injuries

Exactly what failed

Steering 9 37.5%

Gear BOX (Other Than Rack AND Pinion) 3 12.5%

Hydraulic Power Assist System 2 8.3%

Steering Wheel/Handle BAR 2 8.3%

Linkages 2 8.3%

Pump 2 8.3%

Anti-Theft Device 2 8.3%

Hose, Piping, AND Connections 1 4.2%

Power Steering Fluid 1 4.2%

Steering across every Mercury Grand Marquis year

1992 10 3.0%

1993 20 6.1%

1994 10 3.0%

1995 25 7.6%

1996 21 6.4%

1997 23 7.0%

1998 17 5.2%

1999 18 5.5%

2000 24 7.3%

2001 11 3.4%

2003 28 8.5%

2004 67 20.4%

2005 20 6.1%

2006 13 4.0%

2008 21 6.4%

What owners said

Filed with NHTSA, in their own words.

Filed 27 Mar 2019 Clarkesville, IN

STEERING

TL* THE CONTACT OWNS A 2000 MERCURY GRAND MARQUIS. THE CONTACT HEARD A SQUEAKING NOISE COMING FROM THE FRONT END OF THE VEHICLE. WHILE DRIVING 65 MPH, THE VEHICLE SHOOK VIOLENTLY AND THE STEERING WHEEL VIBRATED. WHEN THE CONTACT ATTEMPTED TO MAKE A TURN, THE STEERING WOULD NOT ALIGN WITH THE TURN AND THE CONTACT HAD TO OVER COMPENSATE TO COMPLETE THE TURN. CARRIAGE FORD INC (908 E LEWIS AND CLARK PKWY, CLARKSVILLE, IN 47129, (812) 284-4444) STATED THAT THERE WAS NO RECALL; THEREFORE, THEY COULD NOT ASSIST WITH THE REPAIRS. THE MANUFACTURER WAS CONTACTED AND CONFIRMED THAT THERE WERE NO RECALLS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN.

NHTSA complaint #11191950 — an unverified report by a vehicle owner.

Filed 15 Sep 2018 at 179,000 miles Franklin, VA

STEERING

"GRAND MARQUIS LS RECALL " STEERING IS BECOMING INCREASINGLY UNSTABLE.

NHTSA complaint #11129661 — an unverified report by a vehicle owner.

Filed 24 Jul 2018 at 75,000 miles Midlothian, VA

STEERING

THE SEAT BELTS DO NOT RESTRAIN. ALSO, THE STEERING ROD WAS BROKEN AND FIXED AT THE LAST INSPECTION WHICH WAS 5/2018. WE WERE TOLD THAT THE SEAT BELTS WOULD COST $1500 OR MORE TO REPAIR. I SAW ON THIS WEBSITE THAT THERE WAS A RECALL ON SEAT BELTS NOT RESTRAINING.

NHTSA complaint #11113437 — an unverified report by a vehicle owner.

Filed 26 Jan 2018 at 258,000 miles Eminence, MO

STEERING

"TAKATA RECALL" WHEN PUTTING GAS IN MY CAR THE FUEL LEAKS OUT BEFORE THE GAS GETS INTO THE TANK BY FUEL FILTER. AND THE STEERING COLUMN MAKES A POPPING AND WINDING SOUND WHEN STEERING WHEEL IS IN USE DRIVING THE CAR.

NHTSA complaint #11065328 — an unverified report by a vehicle owner.

Filed 22 Dec 2016 at 90,000 miles Alexandria, VA Crash

STEERING

A BOLT IN THE SHIFTING LINKAGE LOOSENS OVER TIME ON MANY FORD MODELS. OUR BOLT APPARENTLY LOOSENED & CAUSES SHIFTER TO BE IN A GREAT OTHER THAN WHAT IS INDICATED ON THE DASH. OUR VEHICLE INDICATED IT WAS IN THE ' PARK' POSITION, BUT WAS NOT. THE VEHICLE LATER ROLLED DOWN THE HILL & CAUSED NEARLY $1200 OF DAMAGE TO THE PASSENGER SIDE. FORD KNOWS OF THIS PROBLEM.

NHTSA complaint #10937065 — an unverified report by a vehicle owner.

Filed 22 Feb 2016 at 156,000 miles Warner Robins, GA

STEERING

WHILE DRIVING DOWN GA HIGHWAY 16 FROM DUBLIN, GA TO WARNER ROBINS, GA THE CAR STARTED SWAYING AND BECOME VERY HARD TO CONTROLL. NEARLY MISSED GOING UNDER A SEMI.EXTREMELY SCAREY. HAD TO PULL OFF ROAD FORCIBLY. TURN VEHICLE OFF WAITED FOR A WHILE THEN PROCEEDED HOME VERY CATIOUSLY.

NHTSA complaint #10837481 — an unverified report by a vehicle owner.

Filed 13 Dec 2011 at 146,000 miles Barberton, OH

STEERING

TL* THE CONTACT OWNS A 2000 MERCURY GRAND MARQUIS. THE CONTACT WAS DRIVING 35 MPH WHEN HE STARTED HAVING DIFFICULTIES TURNING THE STEERING WHEEL. AFTER INSPECTING THE VEHICLE, HE NOTICED THAT THE DRIVER SIDE LOWER CONTROL ARM WAS CRACKED. THE VEHICLE WAS NOT TAKEN TO THE DEALER AND THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 146,000.

NHTSA complaint #10439703 — an unverified report by a vehicle owner.

Filed 4 Sep 2008 at 17,352 miles Modesto, CA

STEERING

ON 08/18/2008 MY MOTHER TOOK HER VEHICLE TO SUNNYVALE LINCOLN MERCURY DEALERSHIP [408] 732-7000[SHE PURCHASED THE VEHICLE THERE] BECAUSE SHE WAS HAVING PROBLEMS GETTING THE TRANSMISSION TO GO IN GEAR USING THE GEAR SHIFT HANDLE ON THE STEERING COLOMN. THE DEALERSHIP [INVOICE 24804, GABRIEL MEDINA] SAID THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE DROVE O.K. IT WAS JUST HARD TO GO FROM PARK TO DRIVE. MY MOTHER IS 86 YEARS OLD AND LIVES BY HER SELF. I FEEL STRONGLY THAT SHE WAS TAKEN FOR A RIDE AND CHEATED OUT OF $2,611.93. SHE WAS NEVER TOLD AS TO WHY THE TRANSMISSION NEEDED TO BE REPLACED, SHE DRIVES A 2000 MERCURY GRAND MARQUIS WITH 17,352 MILES ON IT. ALL OIL CHANGES AND SERVICE WORK WAS DONE AT THE DEALERSHIP FROM DAY ONE. NOW THE TRANSMISSION IS MISSING. HER WARRANTY COVERAGE FOR THE TRANSMISSION IS HER RECEIPT FROM THE DEALERSHIP. THERE WAS NEVER A PROBLEM WITH THE SHIFTING OF THE TRANSMISSION ONCE SHE GOT THE GEAR SHIFT HANDLE TO GO TO DRIVE. SO, IF THERE IS A PROBLEM WITH THE LINKAGE FROM THE STEERING COLUMN TO THE TRANSMISSION, WHY DID THE TRANSMISSION HAVE TO BE REPLACED?

NHTSA complaint #10240968 — an unverified report by a vehicle owner.

Filed 2 Jul 2003 at 15,311 miles Islip, NY

STEERING:GEAR BOX (OTHER THAN RACK AND PINION)

AN ELECTRICAL SYSTEM MALFUNCTIONED CAUSED THE HEADLIGHTS FLICKER WHILE DRIVING. THE AIR CONDITIONER MALFUNCTIONED. THE VEHICLE EXPERIENCED NOISE IN THE GEAR BOX. THE TECHNICIAN PACKED GREASE ON THE RIMS AND UNDER THE WHEEL COVERS. THE BATTERY FAILED AND AS A RESULT THE VEHICLE WOULD NOT START. *AK *CB *NLM

NHTSA complaint #10026483 — an unverified report by a vehicle owner.

Filed 2 May 2003 at 21,010 miles Nazareth, PA

STEERING

WHILE DRIVING THE STEERING WHEEL BECAME DIFFICULT TO TURN. IT WAS LATER DETERMINED THE STEERING BELT CAME OFF THE VEHICLE. *NLM PH

NHTSA complaint #10018049 — an unverified report by a vehicle owner.

Filed 28 Aug 2002 Parkersburg, WV

STEERING: STEERING WHEEL/HANDLE BAR

WHEN MAKING A SLOW LEFT TURN STEERING COLUMN RATTLES. THIS HAS HAPPENED 4 TIMES. DEALER CANNOT FIND A PROBLEM.*AK

NHTSA complaint #8017453 — an unverified report by a vehicle owner.

Filed 13 Aug 2002 Hodge, LA Crash Fire 1 injured

STEERING:HYDRAULIC POWER ASSIST SYSTEM

CONSUMER LOST CONTROL AT 35 MPH ON A GRAVEL ROAD, VEHICLE HIT A TREE, THEN BURSTED INTO FLAMES. CONSUMER SUFFERED MINOR HEAD INJURIES, VEHICLE WAS TOTALLED. CAUSE OF FIRE UNKNOWN AT THIS TIME. *AK WHILE DRIVING THE CONSUMER HAD MET ANOTHER DRIVER GOING SOUTH IN THE MIDDLE AND TRIED TO MISS THE OTHER VEHICLE AND LOST CONTROL. THE CONSUMER RAN INTO THE WOODS AND HIT TWO SMALL TREES AND THE VEHICLE THEN CAUGHT FIRE, WHICH STARTED UNDER THE WHEEL OF THE DRIVERS SIDE. THE CONSUMER WENT INTO THE WINDSHIELD AND INJURED HER FOREHEAD/HEAD AND NECK. *SCC

NHTSA complaint #8016099 — an unverified report by a vehicle owner.

Filed 14 May 2002 Ormond Beach, FL

STEERING:HYDRAULIC POWER ASSIST:PUMP

WHILE TURNING, STEERING WOULD NOT RETURN BACK TO CENTER, DEALER REPLACED POWER STEERING PUMP.

NHTSA complaint #564006 — an unverified report by a vehicle owner.

Filed 31 Jan 2002 Ormond Beach, FL

STEERING:HYDRAULIC POWER ASSIST:PUMP

WHILE TURNING, STEERING WOULD NOT RETURN BACK TO CENTER, DEALER REPLACED POWER STEERING PUMP.

NHTSA complaint #564006 — an unverified report by a vehicle owner.

Filed 27 Jun 2001 Smyrna, GA Crash 2 injured

STEERING:HYDRAULIC POWER ASSIST SYSTEM

WHILE DRIVING 65 MPH STARTED TO CHANGE LANES, AND NOTICED ANOTHER VEHICLE IN SAME LANE, AND SWERVED BACK TO THE RIGHT. AS SOON AS SHE TURNED WHEEL TO RIGHT SHE LOST CONTROL OF VEHICLE, IT WENT ACROSS 2 LANES OF TRAFFIC TO LEFT, AND HIT A TRACTOR TRAILER HEAD-ON . AIRBAGS DID DEPLOY. CONSUMER AND PASSENGER SUSTAINED MINOR INJURIES. CONSUMER STATED IT FELT LIKE VEHICLE WAS ON ICE. PRIOR TO THIS, WHEN DRIVING OVER A BUMP, VEHICLE WAS HARD TO CONTROL. INSURANCE WILL SEND AN INVESTIGATOR, VEHICLE WAS TOTALLED. *AK CONSUMER STATED THAT THE AMOUNT OF MOVEMENT SHE MADE TO RETURN TO THE OTHER LANE WAS NOT EXTREME, HOWEVER THE FRONT OF THE VEHICLE SPUN TO THE RIGHT CAUSING HER TO STRIKE THE SIDE OF A FLATBED TRACTOR TRAILER. *SLC

NHTSA complaint #891410 — an unverified report by a vehicle owner.

Filed 21 Mar 2001 Santa Rosa, TX

STEERING:HYDRAULIC POWER ASSIST:POWER STEERING FLUID

POWERSTEERING FLUID LEAKING/GEAR BOX REPLACED TWICE/ PITMAN ARM/ POWER STEERING PUMP REPLACED, AND STEERING WHEEL HAS TOO MUCH PLAY, TO DEALER 4 TIMES, CANNOT REMEDY STEERING WHEEL PROBLEM. *AK *SLC