25 of the 1,722 complaints filed about the Mercury Mariner are about the suspension — 1% of everything owners reported. The worst model year for it is 2006.
25
Complaints
1%
Share of all complaints
1
Crashes
0
Fires
SUSPENSION
My dealer says my subframe needs to be replaced, and controll arm at a cost of 3600 dollars, I don't understand why my subframe needs to be replaced, I've owned cars for as long as 20 yrs and never had that problem. This sounds like a manufacturers problem.
NHTSA complaint #11727405 — an unverified report by a vehicle owner.
SUSPENSION
Drivers rear shock rusted off the wheel well causing wheel to snap and metal frame to hit the ground while I was traveling 40 mph. At this time the other wheels locked up and started squealing causing loss of control of vehicle shooting me across lanes and hitting curbs on both sides. This was heard all the way inside a church and they came running out. If I had not been able to gain control it would have flipped. The vehicle is available for inspection. It has not been reproduced or confirmed by a dealer or independent service other than the tow truck attendant telling me that the car need to be junk because it could not be repaired. The component has not been inspected by the manufacturer, or insurance company as it only has liability insurance. A police officer did show up on seen to direct traffic around vehicle and did see the issue but no report was taken. There was absolutely no indication that this was an issue until a few seconds before it snapped and that was the wheel started to wobble.
NHTSA complaint #11674297 — an unverified report by a vehicle owner.
SUSPENSION
I recently purchase 2010 Mercury Mariner. There is a few errors appearing on the screen in front of the steering wheel. One of the error is "CHECK FUEL LINES." It also has an error about the tire pressure sensor. It also rides roughly, but the wheels are like new, so it feels like the suspension or shocks have something wrong with them. Also, there is a lot of play in the steering wheel when driving it. When I went to check on the recalls in the system by putting in my VIN, it shows that there are no recalls on my vehicle. However, these errors and issues are connected to the recalls for my vehicle. I am sure that these recalls have not been taken care of for this vehicle and they need to be fixed.
NHTSA complaint #11527947 — an unverified report by a vehicle owner.
SUSPENSION
Vehicle sub-frame broke at point where lower control arm attaches, causing Right front wheel to suddenly turn right. Sub-frame rusted through!
NHTSA complaint #11493405 — an unverified report by a vehicle owner.
SUSPENSION
Brakes inspected, back frame rusting out severe holes, mechanic stated you need another vehicle within a year
NHTSA complaint #11451510 — an unverified report by a vehicle owner.
SUSPENSION
I WAS DRIVING THE VEHICLE AND I HEARD SOMETHING CLICK, VEHICLE STARTED SLOWING DOWN, GOT TO SIDE OF THE ROAD, PUT IN PARK, THEN TRIED TO GO DRIVE, NOTHING ,MOVED IT TO DR2,IT MOVED, WENT BACK TO PARK,TRIED GOING INTO REVERSE NOTHING, IT WILL MOVE IN DRIVE BUT NOT REVERSE.
NHTSA complaint #11413924 — an unverified report by a vehicle owner.
SUSPENSION
TL* THE CONTACT CALLED ON BEHALF OF HIS DAUGHTER WHO OWNS A 2006 MERCURY MARINER. THE CONTACT STATED THAT AFTER HIS DAUGHTER TURNED INTO A PARKING LOT DRIVING APPROXIMATELY 15 -20 MPH, THE VEHICLE COLLAPSED WITHOUT WARNING ON THE FRONT PASSENGER'S SIDE. THE CONTACT MANAGED TO VEER TO THE SHOULDER OF THE ROAD OUT OF THE WAY OF OTHER VEHICLES. A TOWING COMPANY WAS CONTACTED AND THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC. THE TECHNICIAN INSPECTED THE VEHICLE AND NOTICED THAT THE SUBFRAME AND CV-JOINT WERE FRACTURE. THE VEHICLE WAS NOT REPAIRED. THE CONTACT MENTIONED NHTSA CAMPAIGN NUMBER: 14V165000 (STRUCTURE) AS A POSSIBLE SOLUTION TO THE FAILURE HOWEVER, THE VIN WAS NOT INCLUDED. THE CONTACT ALSO STATED THAT NHTSA CAMPAIGN NUMBER: 15E045000 (SUSPENSION) WAS REPLACED APPROXIMATELY 1 YEAR AGO, AFTER THE WHEEL COLLAPSED ON FRONT DRIVER'S SIDE. THE VEHICLE WAS ALSO REPAIRED BY AN INDEPENDENT MECHANIC. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 190,000.
NHTSA complaint #11354429 — an unverified report by a vehicle owner.
SUSPENSION
THE VEHICLE AC UNIT WATER DRAINS DIRECTLY OVER THE FRONT SUB-FRAME AND RUSTS THROUGH THE FRAME, AT WHICH POINT THE FRONT DRIVER SIDE SUSPENSION WILL COLLAPSE AND LOSS OF STEERING RESULTS. THIS PROBLEM WAS ACKNOWLEDGED FOR SOME ESCAPE VEHICLES, BUT NOT ITS MERCURY MARINER EQUIVALENT, EVEN THOUGH IT SHARES SAME PART/PROBLEM. DEALER REFUSES TO COVER REPAIR AND CUST SEVICE SUGGESTED I CONTACT NHTSA.
NHTSA complaint #11349924 — an unverified report by a vehicle owner.
SUSPENSION
TL* THE CONTACT OWNS A 2008 MERCURY MARINER. THE CONTACT STATED ON SEVERAL OCCASIONS WHILE THE VEHICLE WAS IDLE OR BEING DRIVEN, THE STEERING WHEEL VIBRATED ABNORMALLY. THE CONTACT ALSO STATED THAT WHEN THE STEERING WHEEL WAS TURNED THERE WAS THERE WAS A HESITATION IN RESPONSE TO THE WHEELS RESPONDING. ADDITIONALLY, THE CONTACT STATED THAT THERE WAS A CLICKING SOUND IN THE STEERING. THE CONTACT STATED THAT THE CLICKING SOUND EMITTED FROM THE INTERMITTENT SHAFT. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO REPLACED THE BRAKE PADS, BRAKE ROTORS, AND PROVIDED AN ALIGNMENT. NEITHER THE DEALER NOR THE MANUFACTURER WAS CONTACTED OR INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS 103,184.
NHTSA complaint #11302185 — an unverified report by a vehicle owner.
SUSPENSION
TL* THE CONTACT OWNS A 2009 MERCURY MARINER. WHILE DRIVING 60 MPH, THE VEHICLE MADE AN ABNORMAL NOISE AND SHOOK. THE CONTACT STATED THAT THE VEHICLE EXHIBITED THE SAME SYMPTOMS AS LISTED IN NHTSA CAMPAIGN NUMBER: 15E045000 (SUSPENSION). THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THE VEHICLE AND STATED THAT THE WHEEL BEARINGS FAILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER AND DEALER WERE NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 176,000.
NHTSA complaint #11173108 — an unverified report by a vehicle owner.
SUSPENSION
I NEVER RECEIVED REIMBURSEMENT FOR PUTTING IN A TRANSMISSION. I WAS ALSO NEVER NOTIFIED OF ANY RECALLS ON MY TRANSMISSION.
NHTSA complaint #11052046 — an unverified report by a vehicle owner.
SUSPENSION
2 ISSUES THAT THE LOCAL FORD DEALER SAID THEY COULD NOT ASSIST.(JORDAN FORD)UPPER SHOCK BUSING FROM P/S REAR SHOCK CAME OUT CAUSING SHOCK ROD TO MAKE EXCESSIVE NOISE AND CONTACT BODY, AS WELL AS RUST FROM P/S INNER WHEEL WHEEL. ONLY THAT LOCATION.APPEARS TO BE A RUSTPROOFING ISSUE.REST OF TRUCK IN GREAT CONDITION. SOON TO BE A SAFETY ISSUE IF I DO NOT HAVE REPAIRED.
NHTSA complaint #11010378 — an unverified report by a vehicle owner.
SUSPENSION
STEERING WHEEL WILL FREEZE UP WHILE DRIVING. STEEL ON STEEL HORRIBLE NOISE WHEN DRIVING. SHIFTER GETS STUCK HAVE TO PUT IT IN NEUTRAL TO START IT.
NHTSA complaint #10936786 — an unverified report by a vehicle owner.
SUSPENSION
THE FRONT SUB-FRAME HAS COMPLETELY RUSTED OUT. WE LIVE IN A SALT ZONE (MICHIGAN). THERE IS ALSO VISIBLE CORROSION THROUGHOUT THE EXTERIOR. WE WERE DRIVING AND THE FRONT PASSENGER WHEEL STARTED BOWING OUT AND WE STARTED VIBRATING. WE GOT TO SAFETY BEFORE ANYTHING HAPPENED.
NHTSA complaint #10914176 — an unverified report by a vehicle owner.
SUSPENSION
BROUGHT THE CAR IN TO CORRECT A BENT STRUT, PUT IT ON THE LIFT AND PRONOUNCED IT UNDRIVEABLE! THE WHOLE BACK FRAME HAD RUSTED OUT. THEY PULLED THE INSPECTION STICKER. HOW CAN THIS BE?
NHTSA complaint #10663339 — an unverified report by a vehicle owner.
SUSPENSION
2008 MERCURY MARINER WITH TIRES BALDING ON ONE SIDE. CONSUMER STATES THE TIRES ON ONE SIDE OF THE VEHICLE ARE GOING BALD. *KB THE DEALER STATED THE SHOCK WAS LEAKING AND THE CAMBER WAS OUT OF SPECIFICATION. THE DEALER INSTALLED A NEW CONTROL ARM. IT WAS BROUGHT TO NORMAL, BUT NOT TO WHERE IT SHOULD HAVE BEEN. THE DEALER THEN STATED THERE WAS NO ADJUSTMENT TO THE CAMBER TO CORRECT THE PROBLEM.
NHTSA complaint #10348752 — an unverified report by a vehicle owner.
SUSPENSION
PREMATURE FAILURE OF THE LOWER CONTROL ARM BUSHINGS. WE HAVE HAD THEM PROFESSIONALLY INSPECTED BY FORD MECHANICS AND THEY CONFIRM THAT THEY HAVE FAILED BY 60K.
NHTSA complaint #10311441 — an unverified report by a vehicle owner.
SUSPENSION
I HAVE A 2007 MERCURY MARINER I PURCHASED IN APRIL 2007. THE VEHICLE HAS BEEN IN THE SHOP 4 TIMES NOW. 3 OF THE 4 TIMES BECAUSE SOMETHING HAS "GONE OUT" ON THE VEHICLE I.E. THE GAS PEDAL, THE WHEEL BEARINGS, THE TENSION PULLEY. I ALSO FOUND OUT FROM THE DEALERSHIP THAT THAT MANUFACTURER NEVER PUT THE BOLTS ON THE TOP OF MY ENGINE TO COVER THE SPARK PLUGS. I CONTINUE TO HAVE A PROBLEM. THESE LAST THREE INCIDENTS HAVE BEEN WITHIN THE LAST MONTH AND A HALF MY VEHICLE HAS BEEN IN THE SHOP GETTING NEW PARTS. I HAVE ALWAYS BOUGHT USED. THIS IS THE FIRST VEHICLE I HAVE EVER PURCHASED A NEW VEHICLE AND I FIND IT HARD TO BELIEVE IT SHOULD HAVE THIS MANY PROBLEMS. EVERYTHING SO FAR IS COVERED UNDER WARRANTY, BUT IN 1,000 MILES I HAVE NO WARRANTY. I CAN'T IMAGINE HOW MUCH IT IS GOING TO COST IF SOMETHING ELSE "GOES OUT" ON MY BRAND NEW VEHICLE.
NHTSA complaint #10217991 — an unverified report by a vehicle owner.
SUSPENSION:FRONT:CONTROL ARM:LOWER ARM
PREMATURE CONTROL ARM BUSHING FAILURE.
NHTSA complaint #10208726 — an unverified report by a vehicle owner.
SUSPENSION:REAR:SHOCK ABSORBER
I PURCHASED A 2005 MERCURY MARINER 7/24/2006AT ANAHEIM LINCOLN MERCURY AND THEY WERE SHUT DOWN. I HAVE GONE TO MANY FORDS & THEY WILL NOT HELP ME CAUSE THE THEY DON'T HAVE START DATE OF WARRANTY. I ONLY HAVE 17,0000 MILES ON THIS CAR AND MY AIR BAG LIGHT GOES ON & OFF. ALSO MY TIRES HAVE SERIOUS PROBLEM I HAD TO BUY 2 MYSELF THE FIRST 2000 MILES THE TIRE R WEARING SO BAD NOW ONCE AGAIN.
NHTSA complaint #10184024 — an unverified report by a vehicle owner.