Owners have filed 251 complaints
about the 2009 Mercury Milan with NHTSA between 2009 and 2025.
The largest single group is the brakes.
Across this model's run it ranks 4 of 6 worst.
The letter says how bad. This says what kind — whether this year drew
an unusual number of complaints, unusually dangerous
ones, or failures that arrived unusually early.
The dashed ring is 50 — the national norm. Further out is worse.
Complaint volume — 23
Against the median year of the Mercury Milan. 50 means typical for this
model; 100 means roughly double.
Severity — 51
10% of these complaints
involved a crash, fire, injury or death, against a national rate of
9.7%.
Early failure — 28
17% of failures with a mileage on record happened under
36,000 miles, against a national rate of
29%.
Odometer readings owners gave when they filed. About half of all
complaints include one.
Under 1,000 miles
32.0%
1,000 – 9,999 miles
21.3%
10,000 – 24,999 miles
159.9%
25,000 – 49,999 miles
1711.3%
50,000 – 74,999 miles
2415.9%
75,000 – 99,999 miles
3523.2%
100,000 – 149,999 miles
4227.8%
150,000+ miles
138.6%
NHTSA crash tests
The agency crash-tested this model year itself. These are its own
photographs and star ratings.
These stars come from the pre-2011 crash test programme. NHTSA
rebuilt the programme for the 2011 model year and states that
ratings either side of that change are not comparable — so do
not read these against a 2011-or-newer car's stars.
Configuration
Overall
Front
Side
Rollover
2009 Mercury Milan 4-DR. w/SAB
—
—
—
9.2% risk
When owners complained
A spike years after the car went on sale usually means a part wearing
out on schedule across the whole fleet — the kind of pattern no single
owner can see from inside their own car.
Apr 2009peak 19Jan 2025
NHTSA investigations into the 2009 Mercury Milan
An investigation is the step before a recall: the agency has seen enough
complaints to look into a pattern itself. An open one means it thinks
something may be wrong and nothing has been fixed yet.
EA18002Opened 18 Apr 2018Closed 15 Jan 2021SERVICE BRAKES, AIR:ANTILOCK:CONTROL UNIT/MODULE
Extended Braking Distance
On April 18, 2018, the Office of Defects Investigation (ODI) opened Engineering Analysis (EA) 18-002 to investigate reports of braking concerns in model year (MY) 2006-12 Ford Fusion and Lincoln MKZ, and MY 2006-11 Mercury Milan vehicles manufactured with Continental Automotive System?s ABS hydraulic control units (HCUs). Complainants report that after an ABS braking event (initiated by slippery or uneven surfaces) the brake pedal moved towards the floor and the vehicle stopping distance increased beyond driver expectations.Inside the HCU are four hydraulic normally closed (NC) valves with zin...
PE16017Opened 20 Dec 2016Closed 4 May 2018SERVICE BRAKES
Extended Braking Distance
On December 20, 2016, the Office of Defects Investigation (ODI) opened Preliminary Evaluation (PE) 16-017 to investigate reports of braking concerns in model year 2007 through 2009 Ford Fusion and Mercury Milan vehicles.Complainants report that after an ABS braking event (caused by braking on a slippery or uneven surface) the brake pedal moved towards the floor and the distance in which the vehicle stopped increased beyond what was expected by the driver.The cause of the problem appears to be the Antilock Braking System (ABS) Hydraulic Control Unit (HCU), a component manufactured for Ford by C...
EA12009Opened 12 Dec 2012Closed 12 Jun 2014VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
Floor mat interference with accelerator
On May 27, 2014, Ford Motor Company submitted recall 14E-028 (Ford recall #14S07) to correct a safety-related problem with certain driver's side Ford optional all-weather floor mats sold for use in model year 2006 through 2011 model year Ford Fusion, Mercury Milan, Lincoln Zephyr, and Lincoln MKZ vehicles built at Hermosillo Assembly Plant (HAP) from November 9, 2007, to October 31 ,2010.NHTSA testing determined that the original accessory all-weather mat with a single retention clip (Figure 1), may interfere with accelerator pedal return to idle with the mat retained by the clip and rotated c...
PE10019Opened 28 May 2010Closed 11 Jan 2013VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
Accel Pedal Interference - Acc Floormat
Unsecured mats may interfere with accelerator pedal return to idle. A heel blocker in the floor pan provides a platform that may lift an unsecured mat into contact with the pedal. Ford introduced new pedals as a running change early in model year (MY) 2010 vehicles. Analysis of complaints received by ODI and Ford show elevated rates of pedal entrapment incidents in MY 2008 through early 2010 production vehicles. Incidents typically occur following hard pedal applications to pass slower traffic or when merging into faster traffic. Drivers allege continued high engine power after releasing the a...
Recalls on the 2009 Mercury Milan
A complaint is one owner's allegation. A recall is the point at which
the manufacturer or a regulator agreed the defect is real and dangerous
enough to fix for free — however old the car is.
United States — NHTSA
21V158000
AIR BAGS:FRONTAL:DRIVER SIDE:INFLATOR MODULE
Ford Motor Company (Ford) is recalling certain 2007-2011 Ranger, 2006-2012 Fusion, Lincoln Zephyr, Lincoln MKZ, 2006-2011 Mercury Milan, 2007-2010 Ford Edge, and Lincoln MKX vehicles. The driver's side air bag inflator may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling.
Risk: An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
21V081000
AIR BAGS:FRONTAL
Ford Motor Company (Ford) is recalling certain 2005-2014 Mustang, 2004-2011 Ranger, 2009-2011 Mercury Milan, 2006 Ford GT, 2008-2012 Fusion, 2007-2010 Edge and Lincoln MKX, and 2009-2010 Lincoln MKZ vehicles. These vehicles may be equipped with a driver or passenger frontal air bag inflator used as a replacement service part, that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
Risk: In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
19V904000
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:CONTROL UNIT/MODULE
Ford Motor Company (Ford) is recalling certain 2006-2010 Ford Fusion, Mercury Milan, Lincoln Zephyr and MKZ vehicles. The valves within the ABS Hydraulic Control Units (HCU) may react with brake fluids containing specific corrosion preventative additives. This reaction may cause the valves to not close properly.
Risk: If the valves do not properly close, additional brake pedal travel may be required to stop the vehicle, increasing the risk of a crash.
18V046000
AIR BAGS:FRONTAL:PASSENGER SIDE:INFLATOR MODULE
Ford Motor Company (Ford) is recalling certain 2013 Ford Mustang vehicles sold, or ever registered in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, Ford is recalling certain 2010 Ford Edge, Fusion, Mustang and Ranger, Lincoln MKX and Zephyr/MKZ, and Mercury Milan vehicles ever registered in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Ford is also recalling certain 2009 Ford Edge, Fusion, Mustang and Ranger, Lincoln MKX and Zephyr/MKZ, and Mercury Milan vehicles ever registered in the states of Alaska, Colorado, Connecticut, Idaho, Iowa, Maine, Massachusetts, Michigan, Minnesota, Montana, New Hampshire, New York, North Dakota, Oregon, Rhode Island, South Dakota, Utah, Vermont, Washington, Wisconsin, and Wyoming or "Zone C." These vehicles are equipped with air bag inflators assembl
Risk: An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
17V024000
AIR BAGS:FRONTAL:PASSENGER SIDE:INFLATOR MODULE
Ford Motor Company (Ford) is recalling certain 2012 Ford Fusion and Mustang and Lincoln Zephyr and MKZ vehicles originally sold, or ever registered, in Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, unless included in "Zone A" above, Ford is recalling certain 2009 Ford Ranger, Edge, Fusion and Mustang, Lincoln MKX, MKZ and Zephyr and Mercury Milan vehicles originally sold, or ever registered, in Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia and West Virginia, or "Zone B." Additionally, unless included in "Zone A" or "Zone B" above, Ford is recalling certain 2007-2008 Ford Ranger, Edge and Lincoln MKX, 2006-2008 Ford Fusion, Mercury Milan, Lincoln Zephyr and MKZ, 2005-2008 Ford Mustang and 2005-2006 Ford GT vehicles originally sold, or ever registered, in the states of Alaska, Colorado, Connecticut, Idaho, Iowa, Maine, Massachusetts, Michigan
Risk: An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
16V384000
AIR BAGS:FRONTAL:PASSENGER SIDE:INFLATOR MODULE
Ford Motor Company (Ford) is recalling certain model year 2007-2011 Ford Ranger vehicles, 2006-2011 Ford Fusion, Mercury Milan and Lincoln Zephyr/MKZ vehicles, 2007-2010 Ford Edge, Lincoln MKX vehicles, 2005-2006 Ford GT vehicles, and 2005-2011 Ford Mustang vehicles originally sold, or ever registered, in Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, unless included in "Zone A" above, Ford is recalling certain model year 2007-2008 Ford Ranger, Edge and Lincoln MKX vehicles, 2006-2008 Ford Fusion, Mercury Milan and Lincoln Zephyr/MKZ vehicles, 2005-2006 Ford GT vehicles and 2005-2008 Ford Mustang vehicles originally sold, or ever registered, in Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia, or "Zone B." Any vehicle not included in "Zone A", or "Zone B" is not included in the safety recall. These vehicles are equipped with
Risk: An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
14E028000
EQUIPMENT
Ford Motor Company (Ford) is recalling certain all weather driver side accessory floor mats sold for use in model year 2006-2011 Ford Fusion and Mercury Milan, 2006 Lincoln Zephyr, and 2007-2011 Lincoln MKZ vehicles manufactured November 9, 2007, through October 31, 2010. The affected floor mats may move and possibly interfere with the accelerator pedal.
Risk: The floor mat could shift such that it could interfere with the accelerator pedal, preventing its return to an idle position, which could result in unintended vehicle speeds, increasing the risk of a crash.
Canada — Transport Canada
Canada runs its own recall programme, and its campaigns do not
always mirror the American ones.
Recall 2021029274,737 units in Canada
Airbag
Issue: On certain vehicles, long-term exposure to high absolute humidity and temperature, combined with high temperature cycling, may eventually degrade the propellant contained in the driver-front airbag. This could cause the airbag to deploy with more force than normal. If the airbag inflator ruptures, fragments could be propelled toward vehicle occupants or cause damage to the airbag assembly, preventing its proper function. Safety Risk: If the vehicle is involved in a crash requiring an airbag deployment, the airbag inflator could rupture and create a risk of injury. Corrective Action: Ford will notify owners by mail. The corrective actions for this recall are under development. Note: The Canadian climate results in the propellant degrading slowly. This recall is being conducted as a precaution to address future risk. It is expected that all airbag inflators will be replaced before their function would be affected.
Recall 201966554,292 units in Canada
Brakes
Issue: On certain cars, a problem with the hydraulic control unit for the anti-lock brake system (ABS) could cause increased brake pedal travel. Safety Risk: Increased brake pedal travel could increase the risk of a crash. Corrective Actions: The company will notify owners by mail and instruct you to take your vehicle to a Ford or Lincoln dealer to inspect the ABS module assembly. The system will be flushed with DOT 4 brake fluid, and if necessary, the hydraulic control unit will be replaced. Dealers will also replace the DOT 3 reservoir cap with a new DOT 4 cap.
Recall 2019005300,898 units in Canada
Airbag
Issue: On certain vehicles, long-term exposure to high absolute humidity and temperature, combined with high temperature cycling, may eventually degrade the propellant contained in the passenger-front airbag. This could cause the airbag to deploy with more force than normal. If the airbag inflator ruptures, fragments could be propelled toward vehicle occupants or cause damage to the airbag assembly, preventing its proper function. Safety Risk: If the vehicle is involved in a crash requiring an airbag deployment, the airbag inflator could rupture and create a risk of injury. Corrective Actions: Owners will be notified by mail and instructed to take their vehicle to a dealer to have the passenger-front airbag inflator replaced. Note: The Canadian climate results in the propellant degrading slowly. This recall is being conducted as a precaution to address future risk. It is expected that all airbag inflators will be replaced before their function would be affected. Additional note: This recall supersedes recalls 2016-347 (Ford Safety Improvement Program 16S26), 2017-024 (Ford Recall 17S01) and 2018-035 (Ford Recall 18S01). Vehicles repaired under the previous recalls do not require repair under this recall.
Recall 20163475,867 units in Canada
Airbag
Ford Canada is conducting a voluntary Safety Improvement Program involving passenger airbag inflators in certain vehicles that were originally sold or ever registered in certain high humidity areas of the United States equipped with Takata airbags. Ford will replace the driver or passenger inflator on affected vehicles, depending on the vehicle involved. Owners who believe their vehicles may have been originally purchased or registered in the states of New Jersey, Delaware, District of Columbia, Maryland, Pennsylvania, Ohio, Indiana, Illinois, Virginia, West Virginia, Kentucky, Missouri, Nebraska, Kansas, Oklahoma, Arkansas, Tennessee, North Carolina, Nevada, Arizona, New Mexico, California, Texas, Louisiana, Mississippi, Alabama, Georgia, South Carolina, Florida, Hawaii, Puerto Rico or the U.S. Virgin Islands should contact a Ford dealer. This action is not being conducted under the requirements of the Motor Vehicle Safety Act. Note: This Safety Improvement Program is superseded by recall 2019005 (Ford Recall 19S01). Please see <a href="http://wwwapps.tc.gc.ca/Saf-Sec-Sur/7/VRDB-BDRV/search-recherche/detail.aspx?lang=eng&&rn=2019005">recall 2019005</a> for more information.
Reports where the owner recorded a crash, a fire, an injury or a death.
at 115,200 milesGrand Island, NYCrash
SERVICE BRAKES
VEHICLE HAS A BRAKE SAFETY RECALL 19S54 FROM JANUARY 2020. IN JUNE OF 2020 ISSUES BEGAN WHERE WHEN WE APPLY THE BRAKES AT TIMES THEY WORK FINE AND OTHER TIMES THE VEHICLE DOES NOT STOP FOR AN UNACCEPTABLE EXTENDED AMOUNT IF TIME. THE VEHICLE IN JUNE WAS INVOLVED IN A MINOR MVA WHERE THE VEHICLE NEEDED TO SWERVE BECAUSE THE VEHICLE WAS NOT STOPPING IN A TIMELY FASHION. LUCKILY THIS RESULTED IN ONLY MINOR COSMETIC DAMAGE (SCRAPES THAT COULD BE BUFFED OUT AT NO CHARGE) TO BOTH VEHICLES AND WITH NO INJURIES. THE FORD MOTOR COMPANY WAS CONTACTED AND THEY STATED THAT I COULD PAY OUT OF POCKET FOR THE PARTS BUT THAT THEY WOULD NOT HONOR THE RECALL BECAUSE THE PARTS ARE NOT AVAILABLE. I SPOKE WITH WEST HERR FORD, AMHERST NY AND THEY STATED THEY DO NOT HAVE PARTS FOR THAT RECALL. THIS VEHICLE HAS REMAINED IN THE DRIVEWAY SINCE JUNE. TWO DAYS AGO THE VEHICLE NEEDED TO BE MOVED TO ANOTHER PLACE IN THE DRIVEWAY AND WHILE IN REVERSE THE VEHICLE WOULD NOT STOP AND HAD TO BE SHIFTED ABRUPTLY INTO PARK TO STOP THE VEHICLE. THE ISSUE IS SPORADIC AND SO YOU HAVE NO WARNING AS TO WHEN THE VEHICLE MAY NOT STOP. THERE IS NO WAY TO MAINTAIN A SAFE DISTANCE WHEN DRIVING BECAUSE THE AMOUNT OF TIME AND SPACE NEEDED TO STOP THE VEHICLE VARIES EVERY TIME. THE AMOUNT OF TIME IT IS TAKING TO REPAIR THE SAFETY ISSUE IS UNACCEPTABLE. I HAVE CONCERNS WITH THE VEHICLE NOT BEING SAFE TO DRIVE AND I DO BELIEVE THAT THIS IS AN UNACCEPTABLE TIME FRAME FOR FORD CUSTOMERS TO HAVE A UNSAFE VEHICLE THAT IS COSTING MONEY SITTING IN A DRIVEWAY. WE DO NOT HAVE EXTRA VEHICLES AND ARE IN NEED OF A WORKING VEHICLE FOR TRANSPORTATION. I WOULD APPRECIATE YOUR ATTENTION IN THIS MATTER FOR A TIMELY RESOLUTION TO REPAIRING THE VEHICLE OR PROVIDING AN ALTERNATE METHOD OF TRANSPORTATION TO THOSE CUSTOMERS WITH VEHICLES THAT ARE NOT SAFE TO DRIVE. THANK YOU FOR YOU TIME AND ASSISTANCE IN THIS MATTER.
NHTSA complaint #11355200 — an unverified report by a vehicle owner.
at 68,000 milesDearborn, MICrash
SERVICE BRAKES
TL* THE CONTACT OWNS A 2009 MERCURY MILAN. THE CONTACT STATED THAT WHILE HER SON WAS DRIVING AT 40 MPH, ANOTHER VEHICLE RAPIDLY CUT IN FRONT AND SUDDENLY SLOWED DOWN. THE BRAKE PEDAL WAS DEPRESSED BUT FAILED TO ENGAGE PROMPTLY. AS A RESULT, THE CONTACTS SON CRASHED INTO THE REAR OF THE VEHICLE IN FRONT. THERE WERE NO INJURIES SUSTAINED. THE FAILURE OCCURRED INTERMITTENTLY. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 19V904000 (SERVICE BRAKE HYDRAULIC) BUT NO PARTS WERE AVAILABLE. TWO UNKNOWN DEALERS WERE CALLED WHO CONFIRMED PARTS WERE NOT AVAILABLE FOR THE RECALL. THE MANUFACTURER WAS CONTACTED AND CONFIRMED THAT NO PARTS FOR THE RECALL WOULD BE AVAILABLE UNTIL SOMETIME IN THE THIRD QUARTER. THE APPROXIMATE FAILURE MILEAGE WAS 68,000. VIN TOOL CONFIRMS REMEDY NOT AVAILABLE. *LN*JB *JB - (RECALL RELATED INCIDENT) TS
NHTSA complaint #11339773 — an unverified report by a vehicle owner.
at 84,000 milesJacksonville, FLCrash
SERVICE BRAKES
TL* THE CONTACT OWNS A 2009 MERCURY MILAN. THE CONTACT STATED WHILE DRIVING OVER A SPEED BUMP, SHE DEPRESSED THE BRAKE PEDAL AND THE VEHICLE FAILED TO STOP. THE CONTACT STATED SHE ROLLED TO A STOP. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO TIRE SHOP TO HAVE THE BRAKES REPAIRED. THE CONTACT STATED SHE CONTINUED TO EXPERIENCE THE FAILURE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V904000 (SERVICE BRAKES, HYDRAULIC) ON JANUARY 2020 HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED ON 6/25/20220 WHILE DRIVING 10 MPH, WHEN THE VEHICLE IN FRONT OF HER COMPLETELY STOPPED. THE CONTACT STATED SHE DEPRESSED ON THE BRAKE PEDAL BUT THE VEHICLE FAILED TO STOP AND REAR ENDED THE FRONT VEHICLE. AIR BAGS DID NOT DEPLOY. THE CONTACT STATED NO WARNING LIGHTS WERE ILLUMINATED. THE CONTACT STATED NO ONE WAS INJURED. THE POLICE WAS CALLED BUT NO REPORT WAS FILED. THE VEHICLE WAS DRIVABLE. THE VEHICLE WAS TAKEN TO AUTONATION FORD ORANGE PARK (7700 BLANDING BLVD, JACKSONVILLE, FL 32244, (904) 270-9943) THAT THE PART WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. THE MILEAGE FAILURE WAS APPROXIMATELY 84,000. *BF
NHTSA complaint #11331486 — an unverified report by a vehicle owner.
at 201,100 milesST. Paul, MNCrash
STRUCTURE:BODY
MAY 16,2020 I NOTICE MY BREAKS STOP WORKING.. MAY 18,2020 I WAS BACKING OUT OF A PARKING SPACE WHEN I NOTICE MY BREAKS WEREN'T WORKING AND HAD GOT INTO A CAR ACCIDENT WHICH MESSED MY REAR BUMPER AND TRUNK UP. I DIDN'T REALIZE MY BREAKS WERE HAVING ISSUES UNTIL MAY 22,2020 WHEN THE CAR SAID 'BRAKE FLUID LEVELS LOW' MAY 23RD,2020 I DECIDED TO PURCHASE BRAKE FLUID WHICH IT STILL DIDN'T ATTEMPT TO HOLD ANYTHING. CAR STARTED OUT SUPER LOUD LIKE MY BRAKES AND ROTORS WERE GOING BAD, ONCE THE BRAKE FLUID WAS IN PLACE IT STOPPED THE NOISE BUT DIDN'T STOP THE CAR FROM SAYING LEVEL IS LOW NOR HELPED THE BRAKES.*DT*JB*DT
NHTSA complaint #11325766 — an unverified report by a vehicle owner.
at 201,100 milesST. Paul, MNCrash
SERVICE BRAKES
MAY 16,2020 I NOTICE MY BREAKS STOP WORKING.. MAY 18,2020 I WAS BACKING OUT OF A PARKING SPACE WHEN I NOTICE MY BREAKS WEREN'T WORKING AND HAD GOT INTO A CAR ACCIDENT WHICH MESSED MY REAR BUMPER AND TRUNK UP. I DIDN'T REALIZE MY BREAKS WERE HAVING ISSUES UNTIL MAY 22,2020 WHEN THE CAR SAID 'BRAKE FLUID LEVELS LOW' MAY 23RD,2020 I DECIDED TO PURCHASE BRAKE FLUID WHICH IT STILL DIDN'T ATTEMPT TO HOLD ANYTHING. CAR STARTED OUT SUPER LOUD LIKE MY BRAKES AND ROTORS WERE GOING BAD, ONCE THE BRAKE FLUID WAS IN PLACE IT STOPPED THE NOISE BUT DIDN'T STOP THE CAR FROM SAYING LEVEL IS LOW NOR HELPED THE BRAKES.*DT*JB*DT
NHTSA complaint #11325766 — an unverified report by a vehicle owner.
at 140,000 milesOberlin, PACrash
AIR BAGS
THERE IS A RECALL ON MY MERCURY MILAN 2009. LAST OCTOBER SEPTEMBER OCTOBER I TOOK MY CAR TO HOFFMAN FORD FOR THE REPLACEMENT OF THE RECALL ON THE AIRBAGS. AFTERWARDS I NOTICED THAT THERE WAS A RAISING OF THE DASHBOARD WHERE THEY REPLACE THE AIRBAG. I BOUGHT IT TO THEIR ATTENTION, AND THEY SAID IT WAS FROM THE GLUE THAT WAS USED. LATER A FEW MONTHS LATER I NOTICED THE AIRBAG AREA WAS EXPANDING AND FOAM WAS COMING THROUGH THE AIRBAG AREA & VENTS OVER THE.CONSUL.I CALLED FORD MANF TO REPORT THIS ISSUE. THEY SAID TO SOMEONE WILL GIVE ME A CALL BACK ,I NEVER GOT A CALL BACK. ALSO AFTER THE REPLACEMENT OF THE AIRBAGS THERE WAS AN ISSUE WITH MY BRAKES.THEY TOLD ME BECAUSE OF THE CAR SETTING THAT IS PROBABLY JUST RUSTY, BUT I WASN'T COMFORTABLE AND I CALLED THEM AND TOLD THEM THAT I WAS GOING TO BRING THE CAR TO THEM AND LOOK AT IT AGAIN BECAUSE SOMETHING WAS DEFINITELY WRONG. THE INVESTIGATOR WHO LOOKED AT THE CAR TO DO THE WORK FOR THE INSURANCE NOTICE THAT THE AIRBAG DOES NOT EXPAND OUT NOTHING ELSE WAS SAID ABOUT THAT BUT OBVIOUSLY THEY DIDN'T CHECK THE BRAKES BECAUSE RIGHT AFTER THAT IS WHEN THE CAR WENT TO HOFFMAN'S AND I NEVER DROVE IT AGAIN TILL THEN AND THAT'S WHEN WE FOUND OUT ABOUT THE BRAKES. NOW JUST THIS WEEK DECEMBER 25TH 2019 THERE HAS BEEN A RECALL ON THE BRAKES OF THE MERCURY MILAN 4 MM V I BELIEVE TO 2011. SO I BELIEVE THIS WAS THE REASON FOR THE ACCIDENT. I AM ACTUALLY DRIVING A DEATHTRAP CAR. I HAD MY BACK BRAKES REPLACED WITH NEW BRAKES JUST A YEAR AGO AND A MONTH AGO I HAD TO GET NEW BRAKES AGAIN ALREADY. I HAVE LOST TWO JOBS BECAUSE OF THIS CAR BECAUSE I CANNOT TRANSPORT CHILDREN BECAUSE OF THE HAZARD'S. MY LICENSE HAS POINTS AGAINST IT NOW, I PAID A HIGH DEDUCTIBLE, ALL BECAUSE OF THE RECALLS ON THE BRAKES THAT THEY WOULDN'T ACKNOWLEDGE FROM THE BEGINNING. THANK YOU, [XXX] THANK YOU, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
NHTSA complaint #11301122 — an unverified report by a vehicle owner.
The most recent complaints
In the owners' own words, exactly as filed with NHTSA.
at 100,000 milesClinton, IA
SERVICE BRAKES, HYDRAULIC
The contact owns a 2009 Mercury Milan. The contact stated while driving at an undisclosed speed, the brake pedal was depressed and traveled to the floorboard. There was no warning light illuminated. The contact engaged the parking brake to stop the vehicle. The vehicle was restarted. The vehicle was taken to the dealer where it was diagnosed and determined that the ABS hydraulic control unit had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and confirmed that the VIN was not included in NHTSA Campaign Number: 19V904000 (Service Brakes, Hydraulic). The approximate failure mileage was 100,000.
NHTSA complaint #11633632 — an unverified report by a vehicle owner.
Philadelphia, PA
AIR BAGS
Check engine light airbag light brake light on my car they turned them off and they turned on right after
NHTSA complaint #11595626 — an unverified report by a vehicle owner.
Philadelphia, PA
ENGINE
Check engine light airbag light brake light on my car they turned them off and they turned on right after
NHTSA complaint #11595626 — an unverified report by a vehicle owner.
Philadelphia, PA
SERVICE BRAKES
Check engine light airbag light brake light on my car they turned them off and they turned on right after
NHTSA complaint #11595626 — an unverified report by a vehicle owner.
Bangor, PA
SERVICE BRAKES
I RECEIVED A LETTER IN JULY OF 2021 ABOUT THE ABS CONTROL UNIT PROBLEM MY VEHICLE HAS. AT THE MOMENT THAT CONTROL MODULE IS NON-FUNCTIONAL. TO DATE FORD HAS NOT PRODUCED OR MADE AVAILABLE ANY OF THE PARTS NEEDED FOR THIS REPAIR AND WILL NOT EVEN ACKNOWLEDGE THE VEHICLE WHEN I CALLED THEM. I WOULD LIKE TO KNOW HOW LONG I HAVE TO DRIVE A VEHICLE WITH KNOWN DEFECTIVE BRAKES BEFORE FORD IS FORCED TO COMPLETE THIS REPAIR? THERE IS ALSO A BRAKE FLUID ISSUE WITH THIS VEHICLE THAT CANNOT BE ADDRESSED UNTIL THE NON-FUNCTIONING ABS MODULE IS REPAIRED. THE DEALER REFUSED TO CHANGE THE SAID CORROSIVE FLUID BECAUSE OF THE NON-FUNCTIONING ABS MODULE.
NHTSA complaint #11511028 — an unverified report by a vehicle owner.
Shiloh, IL
SERVICE BRAKES
Brake pedal going to floor extending stopping distance. Early in 2022 I took it in for recall S1954. HCU passed test and dealer replaced DOT3 brake fluid with DOt4. 5/24/2022 Brake pedal started going to floor again. Dealer performed self test of hcu and electronic bleed hcu and said pedal was somewhat better but needed $400 of brake work to for Brake pads, lining and turn rotors. Car functioned fine for a few days. In early June I was driving on a wet street and put on the brakes. It appeared the ABS system was trying to kick in and suddenly the pedal again went to the floor. I was barely able to miss rear-ending a city bus. I pulled into a gas station, turned the car off. When I started it again the brake pedal went to the floor. After pumping it a number of times it came back up and was again functioning. Took it to dealer on 6/1/22. Dealer again tested the hcu test which once again it passed. They could find no other problems. Dealers recommended replacing the abs modlule and master cylinder to the tune of $1,400. Seems like they can test and find out which part isn't malfunctioning (hcu which is under recall), but cant test to find out which part is malfunctioning (ABS module or master cylinder) There is obviously still serious issue with the brake system on these cars that is not being corrected by the initial hcu recall. It needs to be fixed before someone is killed. There were no warning lights or messages relating to the brakes.
NHTSA complaint #11467509 — an unverified report by a vehicle owner.
Spring Lake, MI
SERVICE BRAKES
The problem I am having is with the cars braking system. I have extended brake travel required to stop the vehicle for which I have been issued two recalls. Because of the extended brake travel, I was unable to stop in time and had a front end collision with minor damage, which was not reported. The problem first showed up when I was forced to brake hard a few years causing the ABS to engage. The brake pedal traveled to the floor until the next time the ABS was engaged. Shortly after that, I was issued a recall stating the exact problem I was having. When I took it to my local dealership to get it fixed, they performed a test, changed the brake fluid, and said the system was working properly. It was not. Took it back to the dealership when hydraulic control valve became permanently locked open. They inspected it again and said the ABS unit needed to be replaced but the parts were not available. Contacted FMC customer service, and they were unable to help me either. I asked for a loaner vehicle, and received no response. Since then, I have been issued another recall and am still driving an unsafe car in a Michigan winter. All I want is a safe car to drive.
NHTSA complaint #11450381 — an unverified report by a vehicle owner.
Cedar Rapids, IA
SERVICE BRAKES
2009 MERCURY MILAN. CONSUMER STATED THAT AFTER HAVING SAFETY RECALL REPAIRED THEY ARE STILL EXPERIENCING ISSUES RELATED TO THE SAFETY RECALL.
NHTSA complaint #11439474 — an unverified report by a vehicle owner.
Virginia Beach, VA
UNKNOWN OR OTHER
Manufacturer Recall Number19S54 NHTSA Recall Number19V904 This recall has been on file since: Dec 18,2019. There is still no remedy. I believe this issue is causing my vehicle to have significant delays in braking into a complete stop. The manufacturer has failed or is unable to remedy this safety recall for my vehicle in a timely manner, so I would like to file a formal complaint.
NHTSA complaint #11430134 — an unverified report by a vehicle owner.
Virginia Beach, VA
SERVICE BRAKES
Manufacturer Recall Number19S54 NHTSA Recall Number19V904 This recall has been on file since: Dec 18,2019. There is still no remedy. I believe this issue is causing my vehicle to have significant delays in braking into a complete stop. The manufacturer has failed or is unable to remedy this safety recall for my vehicle in a timely manner, so I would like to file a formal complaint.
NHTSA complaint #11430134 — an unverified report by a vehicle owner.
Manufacturer Recall Number19S54 NHTSA Recall Number19V904 This recall has been on file since: Dec 18,2019. There is still no remedy. I believe this issue is causing my vehicle to have significant delays in braking into a complete stop. The manufacturer has failed or is unable to remedy this safety recall for my vehicle in a timely manner, so I would like to file a formal complaint.
NHTSA complaint #11430134 — an unverified report by a vehicle owner.
Sewell, NJ
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:CONTROL UNIT/MODULE
After receiving the Safety Recall Notice 19S54 in the mail, I contacted my local Ford dealership and set up an appointment. On May 24, 2021, I brought my car to the dealership for this recall. At this time, I explained that the brake pedal was going to the floor intermittently. The car had 134,880 miles on it. The Hydraulic Control Unit was inspected and supposedly passed. So the dealer flushed the brake system and replaced the cap. After leaving the dealership, the car sat for several weeks. Two weeks after driving it again, I noticed that the brake pedal was going to the floor and it was difficult to stop the vehicle. I called the dealer and set up another appointment. The dealer had me wait about two weeks. On August 2nd, I brought my car back to the dealer for the same brake issue (Safety Recall 19S54). At this time the car had 135,492 miles. Again they inspected the brakes and the Hydraulic Control Unit. This time they found the HCU Assembly to be faulty and recommend that it be replaced. However, Ford Motor Company is refusing to cover this part under the Safety Recall 19S54 because they closed the recall after the May appointment. They want us to pay over $1500 to have it fixed.
NHTSA complaint #11428247 — an unverified report by a vehicle owner.
at 98,000 milesLakeside, CA
SERVICE BRAKES, HYDRAULIC
The contact owns a 2009 Mercury Milan. The contact received recall notification for NHTSA campaign number 19V904000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted and confirmed that the part was not yet available. The contact stated that the vehicle experienced the failure stated in the recall. The vehicle was not repaired. The manufacturer was contacted. The failure mileage was 98,000. Vin tool confirms parts not available.
NHTSA complaint #11426560 — an unverified report by a vehicle owner.
Waukesha, WI
SERVICE BRAKES
after the brake recall were done 19v-904 there still soft pedal to much travel
NHTSA complaint #11421556 — an unverified report by a vehicle owner.
at 189,000 milesMt Holly, NJ
SERVICE BRAKES, HYDRAULIC
The contact owns a 2009 Mercury Milan. The contact received notification of NHTSA Campaign Number: 19V904000 (Service Brakes, Hydraulic). The contact stated that prior to the recall repair, the ABS warning light would appear intermittently. After the recall repair, the ABS warning light was illuminated continuously. The vehicle was taken to the dealer for the recall repair and the Hydraulic Control Unit (HCU) was tested as part of the recall repair, which it failed. The dealer informed the manufacturer of the failure however, the manufacturer declined the coverage for the HCU part replacement. The vehicle was not repaired and the dealer informed the contact that the vehicle was safe to drive with the ABS warning light illuminated. The failure mileage was 189,000.
NHTSA complaint #11420095 — an unverified report by a vehicle owner.
Apex, NC
SERVICE BRAKES, AIR:ANTILOCK:ABS WARNING LIGHT
2009 Mercury Milan. Consumer writes in regard to NHTSA Safety Recall 19V-904. THE CONSUMER STATED THE DEALER WOULD NOT HONOR THE RECALL. THE CONSOMER WAS DIRECTED TO PAY FOR THE RECALL REPAIRS. THE MANUFACTURER WAS CONTACTED BUT, DID NOT OFFER ANY ASSISTANCE.
NHTSA complaint #11417893 — an unverified report by a vehicle owner.
Ballston SPA, NY
SERVICE BRAKES
FORD HAS FAILED TO ISSUE PARTS TO DEALERS TO FIX THIS 2019 RECALL. IT IS NOW APRIL OF 2021 AND THE RECALL IS STILL OPEN.
NHTSA complaint #11405773 — an unverified report by a vehicle owner.
at 116,903 milesEnfield, CT
SERVICE BRAKES, HYDRAULIC
TL* THE CONTACT OWNS A 2009 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V904000 (SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT CALLED FAMILY FORD OF ENFIELD (65 HAZARD AVE, ENFIELD, CT 06082) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
NHTSA complaint #11402999 — an unverified report by a vehicle owner.
Milford, NH
SERVICE BRAKES, HYDRAULIC
TL* THE CONTACT OWNS A 2009 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V904000 (SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT CALLED BEST FORD (579 AMHERST ST, NASHUA, NH 03063, (603) 324-1406) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
NHTSA complaint #11399306 — an unverified report by a vehicle owner.
at 198,000 milesHeath, OH
AIR BAGS
THERE IS A FEDERAL RECALL ON MY VEHICLE. I HAVE SET UP AN APPOINTMENT TWICE WITH MATHEWS FORD IN NEWARK, OHIO. THEY HAVE FAILED TO FIX THE PROBLEM. THE FIRST TIME I TOOK IT IN THEY SAID BECAUSE OF COVID THEY WERE NOT FIXING THEM. I SPOKE TO A REPRESENTATIVE FROM FORD WHO SET UP A SECOND APPOINTMENT. THEY WERE SUPPOSE TO PICK UP THE CAR ON 02/24 AND NEVER ARRIVED.
NHTSA complaint #11398914 — an unverified report by a vehicle owner.
Mailton, OH
SERVICE BRAKES, HYDRAULIC
TL* THE CONTACT OWNS A 2009 MERCURY MILAN. THE CONTACT STATED WHILE HER HUSBAND WAS DRIVING 25-30 MPH, THE BRAKE PEDAL WAS DEPRESSED TO THE FLOOR BOARD AND WAS SLOW TO RESPOND. THERE WAS NO WARNING LIGHT ILLUMINATED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V904000 (SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
NHTSA complaint #11397854 — an unverified report by a vehicle owner.
Mailton, OH
SERVICE BRAKES
TL* THE CONTACT OWNS A 2009 MERCURY MILAN. THE CONTACT STATED WHILE HER HUSBAND WAS DRIVING 25-30 MPH, THE BRAKE PEDAL WAS DEPRESSED TO THE FLOOR BOARD AND WAS SLOW TO RESPOND. THERE WAS NO WARNING LIGHT ILLUMINATED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V904000 (SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
NHTSA complaint #11397854 — an unverified report by a vehicle owner.
Roxboro, NC
SERVICE BRAKES, HYDRAULIC
TL* THE CONTACT OWNS A 2009 MERCURY MILAN. THE CONTACT STATED THAT WHILE DRIVING VARIOUS SPEEDS, HER BRAKE PEDAL WOULD DEPRESS TO THE FLOORBOARD WITHOUT WARNING. THE CONTACT INITIALLY SPOKE TO AN INDEPENDENT MECHANIC WHO INFORMED HER THAT OVER TIME, HER BRAKE PEDAL WOULD DEPRESS TO THE FLOORBOARD. HE ALSO MENTIONED THAT AS LONG AS THE VEHICLE WOULD COME TO A COMPLETE STOP, NO NEED IMMEDIATE BRAKE SERVICES WOULD BE NEEDED. THE CONTACT WAS THEN NOTIFIED BY A COUSIN THAT HER VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 19V904000 (SERVICE BRAKES, HYDRAULIC). THE CONTACT THEN CALLED UNIVERSITY FORD NORTH (5331 N ROXBORO ST, DURHAM, NC 27712) WHERE SHE WAS INFORMED THAT THE PART WAS NOT YET AVAILABLE AND TO CALL BACK IN MID-MARCH FOR AN UPDATE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
NHTSA complaint #11395919 — an unverified report by a vehicle owner.
Roxboro, NC
SERVICE BRAKES
TL* THE CONTACT OWNS A 2009 MERCURY MILAN. THE CONTACT STATED THAT WHILE DRIVING VARIOUS SPEEDS, HER BRAKE PEDAL WOULD DEPRESS TO THE FLOORBOARD WITHOUT WARNING. THE CONTACT INITIALLY SPOKE TO AN INDEPENDENT MECHANIC WHO INFORMED HER THAT OVER TIME, HER BRAKE PEDAL WOULD DEPRESS TO THE FLOORBOARD. HE ALSO MENTIONED THAT AS LONG AS THE VEHICLE WOULD COME TO A COMPLETE STOP, NO NEED IMMEDIATE BRAKE SERVICES WOULD BE NEEDED. THE CONTACT WAS THEN NOTIFIED BY A COUSIN THAT HER VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 19V904000 (SERVICE BRAKES, HYDRAULIC). THE CONTACT THEN CALLED UNIVERSITY FORD NORTH (5331 N ROXBORO ST, DURHAM, NC 27712) WHERE SHE WAS INFORMED THAT THE PART WAS NOT YET AVAILABLE AND TO CALL BACK IN MID-MARCH FOR AN UPDATE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
NHTSA complaint #11395919 — an unverified report by a vehicle owner.
at 112,000 milesBurlington, NJ
SERVICE BRAKES
TL* THE CONTACT OWNS A 2009 MERCURY MILAN. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS AND PRESSING THE BRAKE PEDAL, THE BRAKE PEDAL WENT TO THE FLOOR CAUSING THE BRAKING DISTANCE TO BE EXTENDED. THE DRIVER HAD NEARLY COLLIDED WITH A SECOND VEHICLE DUE TO THE FAILURE. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE LOCAL DEALER LUCAS FORD LOCATED AT 900 US-130, BURLINGTON, NJ 08016 AND THE MANUFACTURER WERE CONTACTED. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS INCLUDED IN THE NHTSA CAMPAIGN NUMBER 19V904000 (SERVICE BRAKES) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE FAILURE MILEAGE WAS 112,000.
NHTSA complaint #11395145 — an unverified report by a vehicle owner.