43 of the 2,646 complaints filed about the Mercury Mountaineer are about the doors, latches and locks — 2% of everything owners reported. The worst model year for it is 1998.
43
Complaints
2%
Share of all complaints
0
Crashes
0
Fires
LATCHES/LOCKS/LINKAGES
TL* THE CONTACT OWNS A 2000 MERCURY MOUNTAINEER. THE CONTACT STATED THAT THE DOOR LOCKS BECAME INOPERABLE AT TIMES AND TOOK NUMEROUS ATTEMPTS BEFORE THE LATCH WOULD OPEN. THE FAILURE OCCURRED SEVERAL TIMES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 150,000.
NHTSA complaint #10655124 — an unverified report by a vehicle owner.
LATCHES/LOCKS/LINKAGES
THE AUTOMATIC LOCKS DO NOT WORK ON ALL THE DOORS. I'VE HAD THESE LOCKS WORKED ON, BUT THEY CONTINUE TO NOT WORK. THIS IS A SAFETY ISSUE, AS THE DOORS WILL NOT OPEN AT ALL. THE DRIVER'S SIDE REAR DOOR WILL NOT OPEN WHEN YOU TRY THE AUTO-LOCKS, AND THE LOCK CANNOT BE MANUALLY PULLED UP, THUS LEAVING THE REAR-SEATED OCCUPANT TRAPPED IN THE CAR. THIS OFTEN TIMES WITH THE FRONT PASSENGER AS WELL. IT ALSO HAPPENS WITH THE REAR HATCH.
NHTSA complaint #10429486 — an unverified report by a vehicle owner.
LATCHES/LOCKS/LINKAGES
1998 MERCURY MOUNTAINEER. THE DRIVERS DOOR WILL NOT UNLOCK FROM THE OUTSIDE WITH THE KEY AND MOST TIMES WILL NOT OPEN FROM THE INSIDE WITH THE LATCH HANDLE. I HAVE HEARD THAT THIS PROBLEM EXISTS WITH MOST 1998 - 2001 MERCURY MOUNTAINEERS, FORD EXPLORERS AND FORD RANGERS. IN THE EVENT OF AN EMERGENCY SUCH AS A CRASH, I MIGHT NOT BE ABLE TO GET OUT OF THE VEHICLE.
NHTSA complaint #10373161 — an unverified report by a vehicle owner.
LATCHES/LOCKS/LINKAGES
I WAS DRIVING MY 2002 MERCURY MOUNTAINEER ON VACATION IN FLORIDA 1400 MILES FROM HOME WITH MY KIDS, I WAS ON THE INTERSTATE 75 ON ALLIGATOR ALLEY WHEN I WAS COMING UP ON TWO SEMI TRUCKS, I APPLIED THE BRAKE AND INSTEAD OF THE CRUISE CONTROL SHUTTING OFF IT SPED UP FAST SENDING ME TOWARDS THE SEMI TRAILERS GOING ABOUT 85 MPH, I SLAMMED ON THE BRAKES AND VEERED OFF THE INTERSTATE ONTO THE SHOULDER AND GRABBED THE GEAR SHIFT LEVER TO DOWNSHIFT TO SLOW IT DOWN AND THE SHIFT LEVER BROKE OF IN MY HAND, I GOT THE SUV HOME AND CONTACTED THE FORD DEALER AND I WAS TOLD THAT THERE IS A RECALL ON THE CRUISE CONTROL FOR FAILURE BUT THAT I HAVE TO PAY AROUND 1 THOUSAND DOLLARS FOR THE SHIFTER ARM THAT BROKE OFF WHEN THE CRUISE CONTROL DEFECT CAUSED ALL OF THIS IN THE FIRST PLACE AND THE SHIFTER ARM SHOULD BE A RECALL ALSO AS THERE ARE THOUSANDS AND THOUSANDS OF INSTANCES OF SHIFTER ARMS BREAKING ON THESE MODELS.
NHTSA complaint #10340877 — an unverified report by a vehicle owner.
LATCHES/LOCKS/LINKAGES
PURCHASED THE 2003 MERCURY MOUNTAINEER IN 2007. WE ONLY DRIVE THE CAR LOCALLY FOR SCHOOL AND WORK AND WITHIN 30 DAYS OF PURCHASE, THE CAR WOULD NOT GO INTO REVERSE. WAS TOLD THE TRANSMISSION WAS SLIPPING AND MADE THE DEALERSHIP/WARRANTY PAY FOR $1600 REPAIR. SINCE THEN THE CHECK ENGINE LIGHT COMES ON EVERY 3 MONTHS. WE GET CHECK FUEL CAP MESSAGE, REPLACED THAT TWICE (LAST ONE FROM ACTUAL FORD DEALERSHIP) BECAUSE THEY TOLD US IT WASN'T THE ORIGINAL FROM THE CAR. CAR LEAKS WATER THROUGH THE REAR WINDOW/ROOF SEAL AND NOW MY LIGHT STAYS ON WHEN I LOCK THE CAR AND IT TELLS ME EVERY TIME WE GET IN THE CAR THAT THERE IS A DOOR AJAR NO MATTER IF WE GET OUT AND RECLOSE ALL 4 DOORS AND BACK DOOR. R&R WHEEL SPEED SENSOR AND BALL JOINTS HAD TO BE REPLACED 8/29/08 FOR $555. JUST RECENTLY HAD MY TRANSMISSION GO OUT AGAIN (12/8/09) AND HAD TO HAVE COMPLETE REBUILD OF A MERCURY TRANSMISSION WHICH COST US ANOTHER $4000. IT STILL SLIGHTLY VIBRATES GOING BETWEEN 30 AND 40 MILES PER HOUR. ALSO THE BACK HATCH HAS CRACKED COMPLETELY DOWN THROUGH THE LOGO. OUR FORD DEALER CHARGES $200 JUST TO LOOK AT THE VEHICLE!
NHTSA complaint #10319097 — an unverified report by a vehicle owner.
LATCHES/LOCKS/LINKAGES
WHILE OPENING MY HATCH IN THE BACK OF MY CAR THE HOCK CAME APART. ONE OF THE TWO HOCKS THAT HOLD THE GLASS OF THE HATCH BROKE. NOT SURE WHY IT BROKE, THE CAR DID NOT HAVE ANYTHING LEANING UP AGAINST IT. IT'S DANGEROUS BECAUSE I COULD HAVE HAPPEN WHILE I WAS DRIVING AND THE GLASS COULD HAVE FELL ON THE CARE BEHIND ME.
NHTSA complaint #10262496 — an unverified report by a vehicle owner.
LATCHES/LOCKS/LINKAGES
TRANSMISSION SLIPPING AND RECENTLY WITHIN THIS MONTH NOTICED A CRACK IN THE LIFTGATE AND THE LIFTGATE WILL NOT RISE FULLY.
NHTSA complaint #10248300 — an unverified report by a vehicle owner.
LATCHES/LOCKS/LINKAGES
2004 MERCURY MOUNTAINEER REAR WINDOW PANEL CRACKED AND HINGES WILL NOT STAY TIGHT. FORD DEALER SAID THIS IS A COMMON PROBLEM BUT FORD WILL NOT REPAIR IF VEHICLE IS NOT UNDER WARRANTY. VEHICLE HAS 53,000 MILES BUT I HAD DEALER CHECK VEHICLE WHILE IT WAS UNDER WARRANTY AND THEY SAID ALL IT NEEDED WAS ADJUSTING.
NHTSA complaint #10248330 — an unverified report by a vehicle owner.
LATCHES/LOCKS/LINKAGES
MY WIFE WAS CLOSING THE REAR WINDOW PORTION OF THE REAR HATCH AND THE 2 HINGES SNAPPED OFF AND THE WHOLE WINDOW FELL DOWN TO THE BUMPER SHE HAD TO GET A CHAIR TO PUT UNDER IT SO IT DIDN'T CRASH TO THE FLOOR ALL THIS BY HERSELF TRYING TO TAKE THE KIDS TO SCHOOL SHE COULD NOT GO ANYWHERE I THINK WHAT IT ACTUALLY IS THE STRUTS ARE BAD AND THEY ARE WHAT CAUSED THE PROBLEM.
NHTSA complaint #10244592 — an unverified report by a vehicle owner.
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
TL*THE CONTACT OWNS A 2002 MERCURY MOUNTAINEER. THE DRIVER'S SIDE DOOR WOULD NOT CLOSE. THE FAILURE BEGAN WHEN THE WEATHER WAS COLD AND THEN OCCURRED DURING HOT TEMPERATURES. CURRENTLY, THE FAILURE IS CONSTANT, WHICH CAUSES THE DOOR AJAR WARNING LIGHT TO REMAIN ILLUMINATED. THE INTERIOR DOME LIGHT REMAINS ILLUMINATED AS WELL. NO REPAIRS HAVE BEEN MADE AND THE DEALER HAS NOT BEEN NOTIFIED. THE FAILURE MILEAGE WAS 80,000.
NHTSA complaint #10229932 — an unverified report by a vehicle owner.
LATCHES/LOCKS/LINKAGES:HOOD:LATCH
TL*THE CONTACT OWNS A 1998 MERCURY MOUNTAINEER. WHILE CHECKING THE FLUIDS IN THE VEHICLE, THE HYDRAULIC SYSTEM FAILED THAT HOLDS THE HOOD. AS A RESULT, THE HOOD RELEASED AND NEARLY CRASHED THE CONTACTS HAND. THE MANUFACTURER STATED THAT THERE WERE NO RECALLS ON THAT COMPONENT, HOWEVER, THEY WOULD INVESTIGATE THE FAILURE. THE CURRENT AND FAILURE MILEAGES WERE 86,000. UPDATED 10/16/07
NHTSA complaint #10204521 — an unverified report by a vehicle owner.
LATCHES/LOCKS/LINKAGES:TAILGATE:LATCH
TL*THE CONTACT OWNS A 2004 MERCURY MOUNTAINEER. WHILE LIFTING THE REAR LIFT GATE, THE HINGE DETACHED AND CAUSED THE GLASS TO FALL FROM THE VEHICLE. THE CONTACT'S DAUGHTER ATTEMPTED TO CATCH THE GLASS AND HER HAND GOT CAUGHT BETWEEN THE GLASS AND THE BUMPER. THE DEALER STATED THAT THE HINGES NEEDED TO BE REPLACED. THE CURRENT AND FAILURE MILEAGES WERE 60,000.
NHTSA complaint #10194738 — an unverified report by a vehicle owner.
LATCHES/LOCKS/LINKAGES:HOOD:LATCH
TL*- THE CONTACT STATED THAT WHILE DRIVING THE 1997 MERCURY MOUNTAINEER WITH 120000 FAILURE MILEAGE AT 30 MPH ON A WINDY DAY THE HOOD LATCH FAILED AND THE HOOD OPENED. THE HOOD HINGES STOPPED THE HOOD FROM SLAMMING INTO THE FRONT WINDSHIELD. THE VEHICLE HAD NOT BEEN TAKEN TO THE DEALER AND HAS NOT BEEN REPAIRED. THE CURRENT MILEAGE WAS 120000.
NHTSA complaint #10184207 — an unverified report by a vehicle owner.
LATCHES/LOCKS/LINKAGES
THE REAR LIFT GATE SEEMINGLY IS OPEN ALTHOUGH ALL THE DOORS OF THE CAR ARE CLOSED IT STILL SHOWS A "DOOR AJAR" SIGN IN THE INFORMATION PANEL IN THE DASHBOARD.
NHTSA complaint #10183979 — an unverified report by a vehicle owner.
LATCHES/LOCKS/LINKAGES:TAILGATE:LATCH
THE REAR LIFT GATE SEEMINGLY IS OPEN ALTHOUGH ALL THE DOORS OF THE CAR ARE CLOSED IT STILL SHOWS A "DOOR AJAR" SIGN IN THE INFORMATION PANEL IN THE DASHBOARD.
NHTSA complaint #10183979 — an unverified report by a vehicle owner.
LATCHES/LOCKS/LINKAGES:HATCHBACK/LIFTGATE:LOCK
MERCURY MOUTAINEER 2003, THE HATCH OF THE CAR JUST CAME DOWN AND HIT HER, SHE JUMPED BACK AND THE DOOR CONTINUED TO CLOSE AND THE WINDOW SHATTERED. CONTACT LEARNED THAT THE CAR DOOR HAS A SAFETY RECALL AND TOOK IT TO THE DEALERSHIP FOR REPAIR. CONTACT WAS TOLD THAT THE SAFETY RECALL HAD ALREADY BEEN REPAIRED ON HER CAR AND THAT SHE WOULD HAVE TO PAY TO HAVE IT REPAIRED AGAIN. CONTACT WANTS TO KNOW WHAT SHE CAN DO NOW. DOESN'T FEEL SHE IS RESPONSIBLE BECAUSE IT IS A SAFETY RECALL.
NHTSA complaint #10176576 — an unverified report by a vehicle owner.
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
DT*: THE CONTACT STATED RECALL LETTER # 02S28 WAS RECEIVED REGARDING THE SEAT BELT. WHEN THE VEHICLE WAS TAKEN TO A SERVICE DEALER TO REPLACE SEAT BELT BOLT, THE CONTACT REQUESTED TO HAVE A REMOTE DOOR OPENER INSTALLED ON THE VEHICLE, AS WELL. WHILE THE SERVICE DEALER WAS ATTEMPTING TO INSTALL THE REMOTE DOOR OPENER, THERE WERE PROBLEMS PROGRAMMING THE REMOTE WHICH RESULTED IN A MALFUNCTION OF THE DRIVER SIDE DOOR. THE DRIVER DOOR WOULD NOT LOCK OR UNLOCK. THE CONTACT EXPRESSED UNHAPPINESS WITH THE LONG WAIT AND THE RUN AROUND FROM THE DEALER IN REPAIRING THE VEHICLE.
NHTSA complaint #10173066 — an unverified report by a vehicle owner.
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
I BOUGHT MY VEHICLE ABOUT 3 YEARS AGO. IT HAD 60,000 ON THE ODOMETER. THE BACK WINDSHIELD WIPER NEVER WORKED, AND DOES ONCE IN A WHILE AND THE RADIO LIGHT NEVER STAYS ON. ONCE IN A WHILE IT WILL SHOW THE STATION OR THE TIME. MY DRIVERS SIDE DOOR HANDLE HAS ALWAYS BEEN LOOSE. MY ENGINE LIGHT CAME ON A YEAR AFTER I GOT IT AND IT WILL NOT GO OFF. IT SAY EGR FLOW INSUFFICIENT AND YET I HAVE REPLACED ALL OF THOSE AND HAD THE COMPUTER RESET. THE PASSENGER SIDE DOOR DOES NOT LOCK UNLESS I LOCK IT BY HAND AND THEN YOU CAN'T OPEN IT. THE BACK SEATS SOMETIMES LOCK AND OTHER TIMES WON'T. MY SEAT WAS RECALLED AND I TOOK IT, AND NOW IT IS BROKEN. THESE CARS ARE NOT MADE VERY WELL AND I THINK WE SHOULD GET LETTERS ON THE RECALLS. I HAVEN'T RECEIVED BUT ONE LETTER AND I TOOK IT IMMEDIATELY, BUT I SEE THERE HAVE BEEN OTHER RECALLS AND I WASN'T NOTIFIED. WHAT SHOULD I DO NOW?
NHTSA complaint #10164421 — an unverified report by a vehicle owner.
LATCHES/LOCKS/LINKAGES:TAILGATE:LATCH
2003 MERCURY MOUNTAINEER AWD 4.0L. WE PURCHASED OUR MOUNTAINEER IN JUNE OF 2004, WITH 22,000 MILES ON THE ODOMETER. APPROXIMATELY 300 MILES INTO OUR OWNERSHIP, WE EXPERIENCED A FRONT BEARING WINE. DEALERSHIP COVERED DEFECT UNDER 3 YEAR / 36,000 MILE WARRANTY. OTHER DEFECTS COVERED...REPLACEMENT OF THE REAR SPEED SENSOR AT 23,454 MILES. A 2ND ABS PROBLEM REQUIRED A NEW ACTUATOR SPEED CONTROL SWITCH ASSEMBLY AT 28,419 MILES. TRANSMISSION SHIFT SOLENOID REPLACED AT 32,075 MILES. DRIVER SIDE PASSENGER WINDOW MOTOR REPLACED AT 33,443 MILES. RECALL ON REAR GLASS HATCH LIFT STRUTS AT 27,379 MILES. JANUARY 23, 2006 OUR MOUNTAINEER NOW HAS 42,777 MILES ON THE ODOMETER. WE NOTICED A LOW PITCH NOISE STARTING AT 25-30 MPH AND BECOMING HIGHER IN PITCH AT HIGHER SPEEDS. OUR LOCAL LINCOLN / MERCURY DEALERSHIP SERVICE ADVISOR DETERMINED WE HAD A FAULTY REAR AXLE RING & PINION GEAR SET. THEY REBUILT OUR REAR AXLE USING THE VIN # TO DETERMINE ACTUAL BILL OF SALES DATE, WHICH WAS JUNE OF 2003. THIS GAVE US A WARRANTY UNTIL JUNE OF 2006 THUS NEARING THE END OF OUR 36 MONTHS WARRANTY. WE REGRETFULLY ADMIT PAYING A $200.00 DEDUCTIBLE THE DEALERSHIP ASKED FOR. WE DROVE OFF WITH OUR NEWLY REBUILT AXLE IN OUR MOUNTAINEER. OUR NOISY AXLE NEVER WENT AWAY. THE DEALERSHIP BLAMED THIS DUE TO WORN AND NOISY TIRES. WE REPLACED THESE TIRES AT 47,500 MILES OR 4,500 MILES AFTER THE ORIGINAL AXLE NOISE COMPLAINT WITH NO REAL APPARENT CHANGE TO OUR NOISY PROBLEM. OUR MERCURY MOUNTAINEER WENT BACK INTO THE SHOP AT 48,300 MILES WITH A NOISE STILL DISTINCTIVE FROM THE REAR. AGAIN OUR LOCAL MERCURY DEALERSHIP TOOK A LOOK AT THE SUV WITH THE SERVICE MANAGER RIDING IN THE VEHICLE. HIS COMMENT... SOUNDS LIKE AN ON-GOING REAR AXLE ISSUE. HE WOULD CHECK WITH HIS DISTRICT MANAGER ABOUT REPLACING THE ENTIRE AXLE ASSEMBLY THIS TIME AROUND. THEY CONTACTED US BY PHONE THE NEXT DAY. THEY DIDN'T BELIEVE IT WAS THE AXLE, BUT ONE OF THE REAR OUTER HUB WHEEL BEARING ASSEMBLIES. IT WOULD COST US $270.00.
NHTSA complaint #10163859 — an unverified report by a vehicle owner.
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
BOTH REAR DOOR LATCHES CAN NOT BE RELEASED FROM INSIDE VEHICLE. FIRST RIGHT REAR FAILED AND ABOUT SIX MONTHS LATER LEFT REAR FAILED. NECESSARY TO ROLL DOWN WINDOWS TO REACH OUTSIDE FOR DOOR HANDLE OR HAVE FRONT SEAT PASSENGER GET OUT AND OPEN REAR DOOR. CHILD PROOF LOCKS CHECKED AND VERIFIED SELECTED TO NORMAL OPERATING POSITION. HAVE NEVER SELECTED CHILD LOCK OUT POSITION AS WE DO NOT HAVE ANY CHILDREN. HAVE BEEN TOLD MANY FORD EXPLORER OWNERS HAVE EXPERIENCED SAME PROBLEM. THIS IS POTENTIALLY A SERIOUS SITUATION IF REAR SET PASSENGERS ARE UNABLE OPEN THEIR DOORS WITHOUT THE AID OF OTHERS. I HAVE NO IDEA WHAT IT WILL COST TO HAVE THIS REPAIRED AS I HAVEN'T BEEN TO A DEALER YET.
NHTSA complaint #10162514 — an unverified report by a vehicle owner.