57 of the 2,646 complaints filed about the Mercury Mountaineer are about the equipment — 2% of everything owners reported. The worst model year for it is 2002.
57
Complaints
2%
Share of all complaints
2
Crashes
0
Fires
EQUIPMENT
HAD A WRECK COMING DOWN THE MOUNTAIN. EMERGENCY BRAKE DIDN'T WORK RAN INTO A TREE AND DAMAGED A MAILBOX (RELATED VEHICLE INFORMATION: MODEL YEAR=1998, MAKE=MOUNTAINEER , MODEL=MERCURY ).
NHTSA complaint #10618525 — an unverified report by a vehicle owner.
EQUIPMENT:APPLIANCE:AIR CONDITIONER
HAD A WRECK COMING DOWN THE MOUNTAIN. EMERGENCY BRAKE DIDN'T WORK RAN INTO A TREE AND DAMAGED A MAILBOX (RELATED VEHICLE INFORMATION: MODEL YEAR=1998, MAKE=MOUNTAINEER , MODEL=MERCURY ).
NHTSA complaint #10618525 — an unverified report by a vehicle owner.
EQUIPMENT ADAPTIVE/MOBILITY
WHILE DRIVING THE VEHICLE, THE SEAT SUDDENLY WENT ALL THE WAY BACK AND THE INTERIOR LIGHTS CAME ON. AFTER A MOMENT, THE SEAT WENT BACK TO NORMAL POSITION AND THE LIGHTS WENT BACK OUT. THIS HAS HAPPENED SEVERAL TIMES SINCE THEN, WE FINALLY FIGURED OUT IT WAS THE IGNITION, WITH THE CAR ACTING LIKE THE KEY JUST GOT PUT IN THE IGNITION OR JUST PULLED OUT, AND THE SEAT MOVING ALL THE WAY BACK FOR EASIER INGRESS/EGRESS AND THE COURTESY LIGHTS COMING ON. SINCE I AM ONLY 5 FOOT 2 INCHES, WHEN THE SEAT MOVES BACK I CAN NO LONGER REACH THE PETALS, A VERY DANGEROUS SITUATION WHILE DRIVING. I HOPE THIS GETS FIXED BEFORE SOMEBODY GETS HURT, AS I HAVE A COUPLE FRIENDS WITH MOUNTAINEERS, ONE IS THE SAME YEAR, WHO HAVE THE SAME PROBLEM.
NHTSA complaint #10595676 — an unverified report by a vehicle owner.
EQUIPMENT:RECREATIONAL VEHICLE/TRAILER
I HAVE THE SAME PROBLEM WITH MY 2002 MERCURY MOUNTAINEER, 85,000 MILES, AS CASE NUMBER 10187427. RUBBING SOUND IN DRIVER'S SIDE REAR WHEEL AS WHEEL ROTATES; GOING FRONTWARDS OR BACKWARDS BRAKES, PADS, ROTORS, CALIPERS ALL HAVE BEEN REPLACED AND NOISE HAS NOT CEASED.
NHTSA complaint #10419344 — an unverified report by a vehicle owner.
EQUIPMENT
2006 MERCURY MOUNTAINEER. RADIATOR BEING REPLACED FOR THE 2ND TIME IN 8 MONTHS. ACCORDING TO THE MECHANIC THE RADIATOR IS COMPLETELY CORRODED BOTH TIMES.
NHTSA complaint #10386157 — an unverified report by a vehicle owner.
EQUIPMENT
OWN A 2005 MERCURY MOUNTAINEER. SINCE I'VE PURCHASED IT I'VE HAD ISSUES WITH THE AIRBAG LIGHT STAYING ON, THE SEATBELTS NOT REGISTERED AS BEING UNDONE AND THE GAS NOT REGISTERING (I FILL IT UP AND IT SAYS THE LAST AMOUNT AND WILL NOT SAY IT'S FULL UNTIL SOMETIMES 2-3 DAYS). I'M MOST CONCERNED ABOUT THE AIRBAGS AND THE SEATBELTS. I SEEN THAT EARLIER MODELS AND 2006 HAVE ISSUES WITH THE AIRBAG NOT DEPLOYING. THE DEALERSHIP HAS REPLACED THE SENSOR 3 TIMES FOR THE AIRBAG AND PUT IN A NEW SEAT BELT SYSTEM ABOUT 15 MOS. AGO. THE DEALERSHIP WILL NOT COVER IT AGAIN AND SAYS I NEED TO PAY FOR IT. THIS HAS BEEN AN ONGOING PROBLEM AND FROM THE WEB RESEARCH, IT'S NOT PROBLEMS THAT MERCURY/FORD IS UNAWARE. THESE ARE SAFETY ISSUES.
NHTSA complaint #10381474 — an unverified report by a vehicle owner.
EQUIPMENT
2004 MERCURY MOUNTAINEER V8, 47,000 MILES. TRANSMISSION IS SHOT. IT SLIPPED IN AND OUT OR REVERSE (CREATING A VERY DANGEROUS SITUATION SINCE I COULD NOT CONTROL THE VEHICLE WHEN IT WAS IN REVERSE) AND IT STRUGGLED TO SHIFT GEARS IN DRIVE. NO WARNING LIGHT BEFORE THE PROBLEMS BEGAN. THE VEHICLE AGED OUT OF WARRANTY IN JULY 2010. FORD WILL NOT PAY FOR ANYTHING (ALTHOUGH THE DEALER IS CUTTING ME A BREAK ON THE SERVICE COSTS).
NHTSA complaint #10371151 — an unverified report by a vehicle owner.
EQUIPMENT
HIT THE REMOTE CONTROL BUTTON TO OPEN THE REAR HATCH FOR THE 2002 MERCURY MOUNTAINEER. THE REAR HATCH OPENED ONLY HALFWAY AUTOMATICALLY, AS IT IS SUPPOSE TO OPEN FURTHER I PUSHED IT UP, WITHOUT UNUSUAL FORCE AND THE ENTIRE REAR WINDOW SHATTERED, AND THE ENCASEMENT THAT HELD IT HIT ME IN THE HEAD RATHER HARD. IT IS NOW WITHOUT A WINDOW. THIS IS THE SECOND WINDOW REPLACEMENT. THE FIRST REAR WINDOW WAS REPLACED IN 2004 WHEN, DURING A COLD SNAP HERE IN NY IT SPIDERED INTO A CRACK BUT DID NOT SHATTER. WHEN MY HUSBAND TOOK IT TO THE DEALER AS IT WAS STILL UNDER WARRANTY THEY ARGUED AT FIRST, BUT THEN THE PHONE STARTED TO RING AND THEY DECIDED IT WAS AN ONGOING PROBLEM AND DESIGN "FLAW".
NHTSA complaint #10370690 — an unverified report by a vehicle owner.
EQUIPMENT:APPLIANCE:AIR CONDITIONER
2002 JEEP GRAND CHEROKEE HEATER BLEND DOOR FAILURE NO DEFROSTER HEAT COMPLETE SYSTEM FAILURE OF BLEND DOORS BROKEN HAD TO REPAIR MYSELF BECAUSE OF EXTREMELY HIGH COST FOR DEALER REPAIRS. THIS IS A FAILURE THAT WILL HAPPEN DO TO POOR DESIGN OF PLASTIC PARTS AND WILL HAPPEN TO ALL VEHICLES OF THIS YEAR AND TYPE BECAUSE OF FAILURE OF PLASTIC LIMIT PIN BREAKAGE POOR DESIGN BECAUSE.
NHTSA complaint #10358928 — an unverified report by a vehicle owner.
EQUIPMENT
PURCHASED THE 2003 MERCURY MOUNTAINEER IN 2007. WE ONLY DRIVE THE CAR LOCALLY FOR SCHOOL AND WORK AND WITHIN 30 DAYS OF PURCHASE, THE CAR WOULD NOT GO INTO REVERSE. WAS TOLD THE TRANSMISSION WAS SLIPPING AND MADE THE DEALERSHIP/WARRANTY PAY FOR $1600 REPAIR. SINCE THEN THE CHECK ENGINE LIGHT COMES ON EVERY 3 MONTHS. WE GET CHECK FUEL CAP MESSAGE, REPLACED THAT TWICE (LAST ONE FROM ACTUAL FORD DEALERSHIP) BECAUSE THEY TOLD US IT WASN'T THE ORIGINAL FROM THE CAR. CAR LEAKS WATER THROUGH THE REAR WINDOW/ROOF SEAL AND NOW MY LIGHT STAYS ON WHEN I LOCK THE CAR AND IT TELLS ME EVERY TIME WE GET IN THE CAR THAT THERE IS A DOOR AJAR NO MATTER IF WE GET OUT AND RECLOSE ALL 4 DOORS AND BACK DOOR. R&R WHEEL SPEED SENSOR AND BALL JOINTS HAD TO BE REPLACED 8/29/08 FOR $555. JUST RECENTLY HAD MY TRANSMISSION GO OUT AGAIN (12/8/09) AND HAD TO HAVE COMPLETE REBUILD OF A MERCURY TRANSMISSION WHICH COST US ANOTHER $4000. IT STILL SLIGHTLY VIBRATES GOING BETWEEN 30 AND 40 MILES PER HOUR. ALSO THE BACK HATCH HAS CRACKED COMPLETELY DOWN THROUGH THE LOGO. OUR FORD DEALER CHARGES $200 JUST TO LOOK AT THE VEHICLE!
NHTSA complaint #10319097 — an unverified report by a vehicle owner.
EQUIPMENT:RECREATIONAL VEHICLE/TRAILER:LPG SYSTEMS
2002 MERCURY MOUNTAINEER. IN THE PAST 4 YEARS WE HAVE REPLACED THE REAR BEARINGS 5 TIMES AND NOW FORD MOTOR COMPANY WILL NOT HONOR THE WARRANTY. EACH TIME THE BEARINGS LAST BETWEEN 4 AND 6 MONTHS.
NHTSA complaint #10285600 — an unverified report by a vehicle owner.
EQUIPMENT:RECREATIONAL VEHICLE/TRAILER:LPG SYSTEMS:LINES AND FITTINGS
2002 MERCURY MOUNTAINEER. IN THE PAST 4 YEARS WE HAVE REPLACED THE REAR BEARINGS 5 TIMES AND NOW FORD MOTOR COMPANY WILL NOT HONOR THE WARRANTY. EACH TIME THE BEARINGS LAST BETWEEN 4 AND 6 MONTHS.
NHTSA complaint #10285600 — an unverified report by a vehicle owner.
EQUIPMENT
I HAVE HAD TO REPLACE THREE RADIATORS IN MY VEHICLE SINCE PURCHASING THE AUTO IN SEPT OF 06. THE FIRST ONE WAS REPLACED AT 26,048 MILES (UNDER WARRANTY) THE 2ND 33,202 MILES (UNDER WARRANTY)AND THE LAST ONE OCCURRED WITH 53000 MILES (NO LONGER COVERED). EACH TIME THEY REPLACED THE RADIATOR WITH A BRAND NEW ONE. I HAVE ALSO CONTACTED FORD / MERCURY TO LOOK FOR ASSISTANCE ON THIS PROBLEM AND WHY THIS IS HAPPENING AND THEY DIRECTED ME BACK TO THE DEALERSHIP. I DO NOT BELIEVE THIS IS NORMAL WEAR AND TEAR ON MY VEHICLE.
NHTSA complaint #10260564 — an unverified report by a vehicle owner.
EQUIPMENT
MAJOR SAFETY CONCERN: 2002 MERCURY MOUNTAINEER AWD, PURCHASED WITH AROUND 79000 MILES, IN 2007. A FEW DAYS AFTER PURCHASE STARTED SHIFTING REALLY HARD INTO 3RD GEAR, CALLED DEALER AND HE SAID TO HAVE TRANSMISSION FLUID CHANGED, CHANGED THAT COST 100.00. SEEMED TO HELP SOME, NOW AT 100,000 MILES OR SO CAR WILL NOT GO OVER 30MPH. DRIVING VEHICLE IN BUSY TRAFFIC AND CAR ONLY GOING UP TO 30 IN A SERIOUS HAZARD. FORD NEEDS TO BE HELD ACCOUNTABLE FOR THIS. TOO MANY 2002 ARE HAVING EXACT SAME PROBLEM. CAR JERKS INTO REVERSE, O/D FLASHES, CHECK TRANSMISSION LIGHT COMES ON , HARD JERKS AND SHUDDERS INTO 3RD GEAR....COME ON HOW MANY MORE PEOPLE HAVE TO GIVE UP HARD EARNED MONEY TO FIX FORDS MISTAKES??? IN PROCESS OF TRYING TO FIND A TRANSMISSION SHOP TO TAKE THIS HEAP OF JUNK TO.
NHTSA complaint #10240579 — an unverified report by a vehicle owner.
EQUIPMENT
COMPLAINT IN DETAIL FOR, MERCURY MOUNTAINEER : JULY 24, 2007 I PURCHASED A 'AS IS WARRANTY' 2002 MERCURY MOUNTAINEER FROM TOYOTA OF SCION IN CONCORD, NC. THIS CAR WAS ADVERTISED ON THEIR WEBSITE FOR $11,995 AND REPORTED MILEAGE OF 51,972. SUBSEQUENT TO MY PURCHASE BELOW IS AN OUTLINE OF MY EXPERIENCE WITH THE VEHICLE: I REVIEWED THE CAR-FACTS VERY METICULOUSLY, AND ARRIVED AT THE FINDINGS NOTED BELOW WITH REGARD TO THE REPORTED MILEAGE: 1.11/20/2004 SOURCE: NC MOTOR VEHICLE DEPT. INDIAN TRAIL NC TITLE # 771444062507118 MILEAGE WAS REPORTED AT 48,000. 2.12/15/2005 SOURCE: NEW YORK MOTOR VEHICLE DEPT., HICKSVILLE, NY MILEAGE WAS REPORTED AT 39,412 WHICH SIGNIFY A DECREASE OF -8,588. 3.9/7/2006 SOURCE: NC MOTOR VEHICLE DEPT. INDIAN TRAIL, NC, MILEAGE WAS REPORTED AT 45,200 WHICH SIGNIFY AN INCREASE OF +5,788. 4.AS MENTIONED ABOVE ON 7/24/08 I PURCHASED THE VEHICLE WITH REPORTED MILEAGE OF 51, 972 WHICH SIGNIFY AN INCREASE OF +6772.
NHTSA complaint #10235788 — an unverified report by a vehicle owner.
EQUIPMENT:RECREATIONAL VEHICLE/TRAILER:LPG SYSTEMS:LINES AND FITTINGS
PLASTIC PIECE BETWEEN THE BACK WINDOW AND LIFT GATE HANDLE KEEPS CRACKING. A ($400 REPAIR) 2002 MERCURY MOUNTAINEER.
NHTSA complaint #10218133 — an unverified report by a vehicle owner.
EQUIPMENT
FRONT END NOISE AND VIBRATION THIS IS HAPPENING TO A LARGE NUMBER OF FORD SUV EXPLORERS AND MOUNTAINEERS. IT IS EFFECTING THE DRIVING AND SHAKES THE STEERING WHEEL. THE SUV SPRINGS ARE MAKING A LARGE NOISY SOUND WHEN TURNING AND CANT TURN ALL THE WAY IN ONE DIRECTION. TRUCK JUST STOPS AT A CERTAIN POINT.
NHTSA complaint #10205169 — an unverified report by a vehicle owner.
EQUIPMENT:APPLIANCE:AIR CONDITIONER
TL* - THE CONTACT OWNS A 2005 MERCURY MOUNTAINEER. ON 11/20/06 THE CONTACT'S HEATER ON/OFF SWITCH WOULDN'T ALLOW HER TO TURN THE HEATER OFF. THE CONTACT HAD TO DRIVE WITH THE WINDOWS ROLLED DOWN. THE CONTACT ALSO ATTEMPTED TO TURN THE VEHICLE OFF AND RESTART AND THE FAILURE CONTINUED TO OCCUR. WHILE DRIVING ON 12/18/06 AT 35MPH THE ENGINE STALLED AND THE VEHICLE SHUT OFF. THE WARNING INDICATOR LIGHT READ CHECK ENGINE, LOW PRESSURE PRIOR TO THE FAILURE. THE FAILURE ALSO OCCURRED ON 1/19/07. EACH TIME THE FAILURE OCCURRED THE CONTACT WAS USING THE CRUISE CONTROL. THE VEHICLE HAS BEEN DIAGNOSED AND FOUND THE VEHICLE TO BE OPERATING NORMALLY. THE MECHANIC HAS ALSO DRIVEN THE VEHICLE TO DIAGNOSE IT SINCE THE LAST FAILURE AND HAS EXPERIENCED NO FAILURES. SHE WAS ADVISED THAT THE SERVICE MANAGER WOULD CONTACT HER RE: THE FAILURE AND AFTER THE INITIAL CONTACT, SHE HASN'T RECEIVED ANY CALLS FROM HIM. AFTER 15 TO 20 MINUTES, THE VEHICLE WILL RESTART. THE MOST RECENT INCIDENT ALMOST CAUSED A COLLISION WITH A HEAVY DUTY TRUCK. THE MECHANIC ALSO STATED TO HAVE THE VEHICLE TOWED IF THIS REOCCURS. THE CONTACT DOES NOT WANT TO DRIVE THE VEHICLE DUE TO THE SAFETY RISK INVOLVED. THE CURRENT AND FAILURE MILEAGE WAS 13,000. THE MECHANIC ALSO ASKED IF A LIGHT WAS PRESENT ON THE WINDSHIELD AT THE TIME OF THE FAILURE.
NHTSA complaint #10181889 — an unverified report by a vehicle owner.
EQUIPMENT:APPLIANCE:AIR CONDITIONER
2003 MERCURY MOUNTAINEER TRANSMISSION MADE A CLUNKING SOUND, SLID BACKWARDS AND FORWARDS WHILE SHIFTING INTO REVERSE. A/C BLOWER MOTOR MADE A HUMMING SOUND. WHILE DRIVING THE MOTOR WOULD MISFIRE. *KB WHILE DRIVING THE CONSUMER NOTICED THAT THE DASH LIGHT WENT OUT. THE CONSUMER ATTEMPTED TO CORRECT THE PROBLEM BY TURNING THE LIGHTING SWITCH. WHEN THE SWITCH WAS TURNED THE DASH LIGHT CAME ON BUT THE HEADLIGHTS WENT OUT. THE CONSUMER'S INDICATED THAT THEY SOMETIMES HEAR POPPING SOUNDS WHILE DRIVING, WHICH SEEMS TO BE OF AN ELECTRICAL NATURE.
NHTSA complaint #10169065 — an unverified report by a vehicle owner.
EQUIPMENT:APPLIANCE:AIR CONDITIONER
OF THE MANY PROBLEMS I'VE HAD SINCE PURCHASING THIS VEHICLE, THE LATEST TAKES THE CAKE. HERE'S THE SKINNY OF ALL MY PROBLEMS, WITH THE LATEST MOTIVATING ME TO REPORT A COMPLAINT TO THE NHTSA. HOPEFULLY, SOMETHING CAN BE DONE. HERE'S A WEBSITE OF OTHERS WITH THE SAME TRANSMISSION ISSUE: HTTP://WWW.CARSURVEY.ORG/CGI-BIN/FIX_COMMENT.PL WHERE DO I START. I PURCHASED THIS CAR WITH 38K MILES AND IT'S BEEN A NIGHTMARE. FIRST THING TO GO WAS A WHEEL BEARING AT 41K, GOT THAT FIXED @ $200. NEXT TO GO @ 48K WAS THE TWO CALIPERS AND NEW ROTORS ON THE FRONT, COST $800. NEXT @ 52K WAS THE A/C NEEDED TO BE RECHARGED, $150. NEXT @ 58K, THE TWO CALIPERS IN THE BACK HAS TO BE REPLACED, COST $300 (I FOUND A GOOD MECHANIC/FRIEND). FOR THE GRAND FINALE... I NEED TO REPLACE THE TRANSMISSION @ 61K, COST RANGE FROM $1,800 TO $3,400. I WILL FIX IT AND DUMP IT RIGHT AWAY AND SELL IT. A COMPLETE LEMON!!! IT SHOULD BE REPORTED TO THE NHTSA FOR AN INVESTIGATION.
NHTSA complaint #10162440 — an unverified report by a vehicle owner.