Owners have filed 152 complaints
about the 1997 Mercury Villager with NHTSA between 1997 and 2015.
The largest single group is the fuel & propulsion.
Across this model's run it ranks 9 of 10 worst.
The letter says how bad. This says what kind — whether this year drew
an unusual number of complaints, unusually dangerous
ones, or failures that arrived unusually early.
The dashed ring is 50 — the national norm. Further out is worse.
Complaint volume — 34
Against the median year of the Mercury Villager. 50 means typical for this
model; 100 means roughly double.
Severity — 44
8.6% of these complaints
involved a crash, fire, injury or death, against a national rate of
9.7%.
Early failure — 37
22% of failures with a mileage on record happened under
36,000 miles, against a national rate of
29%.
How 1997 compares with every other Mercury Villager
NHTSA files every complaint against a named sub-assembly, not just a
system. This is the difference between knowing it was "the engine" and
knowing which part of it — the list to hand a mechanic.
Odometer readings owners gave when they filed. About half of all
complaints include one.
10,000 – 24,999 miles
313.0%
25,000 – 49,999 miles
313.0%
50,000 – 74,999 miles
417.4%
75,000 – 99,999 miles
14.3%
100,000 – 149,999 miles
834.8%
150,000+ miles
417.4%
NHTSA crash tests
The agency crash-tested this model year itself. These are its own
photographs and star ratings.
These stars come from the pre-2011 crash test programme. NHTSA
rebuilt the programme for the 2011 model year and states that
ratings either side of that change are not comparable — so do
not read these against a 2011-or-newer car's stars.
Configuration
Overall
Front
Side
Rollover
1997 Mercury Villager Van
—
—
—
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When owners complained
A spike years after the car went on sale usually means a part wearing
out on schedule across the whole fleet — the kind of pattern no single
owner can see from inside their own car.
Jul 1997peak 10Jan 2015
NHTSA investigations into the 1997 Mercury Villager
An investigation is the step before a recall: the agency has seen enough
complaints to look into a pattern itself. An open one means it thinks
something may be wrong and nothing has been fixed yet.
EA00014Opened 22 May 2000Closed 4 Jan 2001VEHICLE SPEED CONTROL:LINKAGES
FUEL TANK VENT HOSE LEAKAGE
PERIODIC EXPOSURE TO LIQUID GASOLINE MAY RESULT IN EXTRACTION OF ANTIDEGRADANTS FROM THE SUBJECT FUEL TANK VENT HOSE.HOSES WHICH HAVE SUFFERED LOSS OF ANTIDEGRADANTS CAN DEVELOP CRACKS IN AREAS OF HIGH STRAIN.FUEL MAY SPRAY OR DRIP FROM CRACKED VENT HOSES FOLLOWING TANK FILL.STARTING AT JOB#1 1998 MY (CALIFORNIA EMISSIONS VEHICLES) AND JOB#1 1999 MY (FEDERAL EMISSIONS VEHICLES), THE SUBJECT VENT HOSE COMPOSITION CHANGED FROM NITRILE RUBBER HOSES WITH CHLOROPRENE RUBBER COVERS (NBR/CR) TO FLUOROCARBON RUBBER HOSES WITH AN OUTER LAYER BLEND OF NBR/PVC.THE CHANGES WERE MADE TO IMPROVE HYDRACARBON...
SQ00008Opened 12 May 2000Closed 1 Apr 2002STRUCTURE
UNEXPECTED OPENING ON SLIDING DOOR
EA99015Opened 29 Jun 1999Closed 18 Apr 2001VEHICLE SPEED CONTROL:LINKAGES
FUEL RAIL HOSE FITTING LEAKAGE
THE ENGINEERING ANALYSIS CLOSING REPORT COVERS 1993-1998 MERCURY VILLAGER AND NISSAN QUEST MINIVANS.THESE TWO MINIVANS SHARE A COMMON BODY PLATFORM AND POWER TRAIN.BASED ON THE LOW NUMBER OF REPORTED INCIDENTS AND THE ABSENCE OF A DEMONSTRABLE FAILURE TREND, A SAFETY-RELATED DEFECT TREND HAS NOT BEEN IDENTIFIED AT THIS TIME AND FURTHER USE OF AGENCY RESOURCES IS NOT WARRANTED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT NO SAFETY-RELATED DEFECT EXISTS.THE AGENCY RESERVES THE RIGHT TO TAKE FURTHER ACTION IF WARRANTED BY THE CIRCUMSTANCES. SEE ENGINEERING CLOSING...
Recalls on the 1997 Mercury Villager
A complaint is one owner's allegation. A recall is the point at which
the manufacturer or a regulator agreed the defect is real and dangerous
enough to fix for free — however old the car is.
United States — NHTSA
00V419002
FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY
VEHICLE DESCRIPTION: MINIVANS. THE FUEL TANK VENT HOSE ALLOWS AIR TO VENT FROM THE FUEL TANK DURING REFUELING. CRACKS HAVE DEVELOPED IN THE VENT HOSE. IF (1) THE FUEL TANK IS OVERFILLED, NOT ALLOWING EXCESS FUEL IN THE VENT HOSE TO FLOW BACK INTO THE TANK, (2) THE VEHICLE IS DRIVEN ONLY A SHORT DISTANCE AFTER REFUELING AND, (3) THERE IS SUBSEQUENTLY SIGNIFICANT HEATING OF THE FUEL TANK, THE FUEL IN THE TANK CAN EXPAND INTO THE VENT HOSE AND LEAK FUEL.
Risk: FUEL LEAKAGE IN THE PRESENCE OF AN IGNITION SOURCE CAN RESULT IN A FIRE.
97V184001
ELECTRICAL SYSTEM:12V/24V/48V BATTERY
VEHICLE DESCRIPTION: PASSENGER MINI VANS EQUIPPED WITH AUTOMOTIVE BATTERIES SUPPLIED BY GNB TECHNOLOGIES. THESE BATTERIES HAVE A DEFECTIVE NEGATIVE POST THAT CAN CAUSE ACID LEAKAGE AND RELATED CORROSION DAMAGE.
Risk: THIS CONDITION CAN CAUSE A CATASTROPHIC FAILURE OF THE BATTERY WHICH COULD LEAD TO AN ENGINE FIRE OR BATTERY EXPLOSION.
THE FOUR RUBBER FUEL LINE CONNECTOR HOSES THAT ARE SUPPLIED TO FORD WITH THE FUEL TANK ASSEMBLY WERE IMPROPERLY MANUFACTURED. THESE HOSES CAN DEVELOP CRACKS OR SPLITS RESULTING IN FUEL LEAKAGE.
Risk: FUEL LEAKAGE IN THE PRESENCE OF AN IGNITION SOURCE CAN RESULT IN A FIRE.
Canada — Transport Canada
Canada runs its own recall programme, and its campaigns do not
always mirror the American ones.
Recall 200102539,378 units in Canada
Fuel System
On certain vehicles, cracks could develop in the fuel vent hose. If (1) the fuel tank is overfilled, not allowing excess fuel in the vent hose to flow back into the tank, (2) the vehicle is driven only a short distance after refueling and, (3) there is subsequently significant heating of the fuel tank, the fuel in the tank can expand into the vent hose and leak fuel. Fuel leakage in the presence of an ignition source can result in a fire. Correction: Fuel tank vent hose will be replaced.
Recall 1997190355 units in Canada
Electrical
THESE VEHICLES MAY HAVE BEEN MANUFACTURED WITH DEFECTIVE BATTERIES. THE BATTERIES MAY HAVE NEGATIVE TERMINALS THAT COULD FRACTURE CAUSING ACID LEAKAGE AND RELATED CORROSION DAMAGE WHICH COULD LEAD TO AN ENGINE FIRE OR BATTERY EXPLOSION. CORRECTION: DEFECTIVE BATTERIES WILL BE REPLACED.
Recall 1996166272 units in Canada
Fuel System
THE FOUR SHORT RUBBER JUMPER HOSES ATTACHED TO THE FUEL TANK MAY DEVELOP CRACKS OR SPLITS, WHICH COULD RESULT IN FUEL LEAKAGE. FUEL LEAKAGE IN THE PRESENCE OF AN IGNITION SOURCE POTENTIALLY COULD RESULT IN A FIRE. CORRECTION: DEALERS WILL INSPECT, AND, IF NECESSARY, REPLACE THE FUEL JUMPER HOSES ON AFFECTED VEHICLES.
Reports where the owner recorded a crash, a fire, an injury or a death.
at 188,000 milesBrainerd, MNCrash1 killed
VEHICLE SPEED CONTROL
DRIVER REPORTS HE MUST HAVE HAD HIS FOOT ON THE BRAKE AND ACCELERATOR AT THE SAME TIME (SEMI-PANIC BRAKE APPLICATION). POLICE REPORT STATES "TIRE MARKS" ON THE (DRY) PAVEMENT. ONE DOES NOT PRODUCE "TIRE MARKS" ON DRY PAVEMENT (NO TURNING INVOLVED) WITHOUT BRAKE APPLICATION. DRIVER HAD EPISODE OF MICROSLEEP: WHEN ALERTED BY THE EVENT TAKING PLACE, HE COULD NOT GET THE VEHICLE STOPPED IN TIME TO PREVENT HITTING AND FATALLY INJURING A PEDESTRIAN. UPON EXAMINATION OF ACCIDENT VEHICLE, INSPECTOR DISCOVERED UNUSUAL ARCHED ACCELERATOR PEDAL DESIGN WHEREIN THE BRAKE PEDAL WAS LOCATED ONLY 1 5/8 INCH FROM THE ARCHED ACCELERATOR PEDAL ALLOWING BRAKE APPLICATION AND ACCELERATION CONCURRENTLY IF CERTAIN CONDITIONS PREVAIL. EXAMINATION DEMONSTRATED THAT WHEN THE BRAKE PEDAL WAS DEPRESSED, THE PEDAL WENT SUBSTANTIALLY BELOW THE ACCELERATOR PEDAL. FURTHERMORE, WITH THE 4 5/8 INCH WIDE BOOT THE DRIVER (AND INSPECTOR) WORE, IT WAS EASY TO ACCIDENTALLY CATCH THE EDGE OF THE ACCELERATOR PEDAL, CONSEQUENTLY ENABLING THE USER TO ACCIDENTALLY DEPRESS THE ACCELERATOR AND BRAKE PEDAL (UNDER CERTAIN CONDITIONS) AT THE SAME TIME.
NHTSA complaint #10374963 — an unverified report by a vehicle owner.
at 188,000 milesBrainerd, MNCrash1 killed
SERVICE BRAKES, HYDRAULIC
DRIVER REPORTS HE MUST HAVE HAD HIS FOOT ON THE BRAKE AND ACCELERATOR AT THE SAME TIME (SEMI-PANIC BRAKE APPLICATION). POLICE REPORT STATES "TIRE MARKS" ON THE (DRY) PAVEMENT. ONE DOES NOT PRODUCE "TIRE MARKS" ON DRY PAVEMENT (NO TURNING INVOLVED) WITHOUT BRAKE APPLICATION. DRIVER HAD EPISODE OF MICROSLEEP: WHEN ALERTED BY THE EVENT TAKING PLACE, HE COULD NOT GET THE VEHICLE STOPPED IN TIME TO PREVENT HITTING AND FATALLY INJURING A PEDESTRIAN. UPON EXAMINATION OF ACCIDENT VEHICLE, INSPECTOR DISCOVERED UNUSUAL ARCHED ACCELERATOR PEDAL DESIGN WHEREIN THE BRAKE PEDAL WAS LOCATED ONLY 1 5/8 INCH FROM THE ARCHED ACCELERATOR PEDAL ALLOWING BRAKE APPLICATION AND ACCELERATION CONCURRENTLY IF CERTAIN CONDITIONS PREVAIL. EXAMINATION DEMONSTRATED THAT WHEN THE BRAKE PEDAL WAS DEPRESSED, THE PEDAL WENT SUBSTANTIALLY BELOW THE ACCELERATOR PEDAL. FURTHERMORE, WITH THE 4 5/8 INCH WIDE BOOT THE DRIVER (AND INSPECTOR) WORE, IT WAS EASY TO ACCIDENTALLY CATCH THE EDGE OF THE ACCELERATOR PEDAL, CONSEQUENTLY ENABLING THE USER TO ACCIDENTALLY DEPRESS THE ACCELERATOR AND BRAKE PEDAL (UNDER CERTAIN CONDITIONS) AT THE SAME TIME.
NHTSA complaint #10374963 — an unverified report by a vehicle owner.
Fairhaven, MAFire
ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR
OUR CUSTOMERS 1997 MERCURY VILLAGER VAN CAUGHT FIRE WHILE DRIVING IN THE CITY. WONDER IF THIS COULD BE RELATED TO THE NISSAN MAXIMA RECALL FOR ALTERNATOR FIRES? I HAVE SEEN 3 MAXIMA ALTERNATORS BURN AND WE ARE NOT EVEN A NISSAN DEALER.
NHTSA complaint #10153805 — an unverified report by a vehicle owner.
Alexandria, VACrash
AIR BAGS
PLEASE REFER TO MY E-MAIL THIS DATE TO THE "WEBMASTER". NO SAFETY DEFECT MENTIONED.
NHTSA complaint #748344 — an unverified report by a vehicle owner.
Alexandria, VACrash
VISIBILITY:WINDSHIELD
PLEASE REFER TO MY E-MAIL THIS DATE TO THE "WEBMASTER". NO SAFETY DEFECT MENTIONED.
NHTSA complaint #748344 — an unverified report by a vehicle owner.
Alexandria, VACrash
EXTERIOR LIGHTING:BACK UP LIGHTS
PLEASE REFER TO MY E-MAIL THIS DATE TO THE "WEBMASTER". NO SAFETY DEFECT MENTIONED.
NHTSA complaint #748344 — an unverified report by a vehicle owner.
The most recent complaints
In the owners' own words, exactly as filed with NHTSA.
at 190,000 milesCulver, IN
STRUCTURE:BODY
I WAS DRIVING ALONG AFTER SHOPPING AND I STARTED TO HEAR THIS DRAGGING OR BOTTOMING OUT SOUND SO I PULLED OVER TO SEE WHAT WAS HAPPENING AND TO MY SURPRISE THE FRONT FRAME ON THE PASSENGER SIDE THAT HOLDS UP THE ENGINE WAS BROKEN I THEN OPENED THE HOOD AND SAW THAT THE ENGINE WAS SITTING SIDEWAYS TOWARD THE PASSENGER SIDE. I LIMPED THE VAN HOME AND HAD MY MECHANIC LOOK AT IT AND HE SAID THAT IT WAS ON FIXABLE AND THEN I CALLED FIVE BODY SHOPS TO SEE IF THEY COULD FIX IT AND THEY SAID NO AND THAT MERCURY VILLAGERS WAS KNOWN TO DO THIS AND THAT THEY WERE RECALLED FOR THIS BEFORE.
NHTSA complaint #10671108 — an unverified report by a vehicle owner.
Isanti, MN
SEAT BELTS
MY 7 YEAR OLD DAUGHTER THOUGHT IT WOULD BE FUN TO SEE HOW MANY TIMES SHE COULD WRAP THE SHOULDER BELT AROUND HER NECK. I WAS UNAWARE AS I WAS GETTING MY OTHER CHILDREN BUCKLED IN. BEFORE WE WERE ABOUT TO LEAVE, I TURNED TO SEE IF SHE TOO WAS BUCKLED IN AND FOUND HER USING HER FINGERS BETWEEN HER NECK AND THE BELT TO TRY TO FREE HERSELF AS THE SLACK HAD BEEN PULLED BACK IN. WE IMMEDIATELY GOT SOME SCISSORS TO CUT THE BELT TO LET HER FREE. THE POTENTIAL FOR SOME OTHER KID DOING THIS AND NOT HAVING ANYONE OR ANYTHING AROUND TO HELP MAKES ME NERVOUS. BIZARRE, I KNOW, BUT KIDS COME UP WITH RIDICULOUS STUFF ALL THE TIME.
NHTSA complaint #10514755 — an unverified report by a vehicle owner.
at 155,000 milesDanville, VA
FUEL SYSTEM, GASOLINE
TL* THE CONTACT OWNS A 1997 MERCURY VILLAGER. THE CONTACT STATED THAT THE ENGINE WAS STARTED IN COLD WEATHER, THE VEHICLE WOULD EXHIBIT AN ABNORMALLY STRONG GASOLINE ODOR. THE VEHICLE WAS TAKEN TO A MECHANIC WHO ADVISED THAT THERE WERE NO VISIBLE FUEL LEAKAGES BUT THE CANISTER AND THE CONNECTED HOSES WERE FAULTY. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND ADVISED THAT THERE WERE NO RECALLS FOR THE PROBLEM. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 155,000.
NHTSA complaint #10439155 — an unverified report by a vehicle owner.
at 188,000 milesBrainerd, MNCrash1 killed
VEHICLE SPEED CONTROL
DRIVER REPORTS HE MUST HAVE HAD HIS FOOT ON THE BRAKE AND ACCELERATOR AT THE SAME TIME (SEMI-PANIC BRAKE APPLICATION). POLICE REPORT STATES "TIRE MARKS" ON THE (DRY) PAVEMENT. ONE DOES NOT PRODUCE "TIRE MARKS" ON DRY PAVEMENT (NO TURNING INVOLVED) WITHOUT BRAKE APPLICATION. DRIVER HAD EPISODE OF MICROSLEEP: WHEN ALERTED BY THE EVENT TAKING PLACE, HE COULD NOT GET THE VEHICLE STOPPED IN TIME TO PREVENT HITTING AND FATALLY INJURING A PEDESTRIAN. UPON EXAMINATION OF ACCIDENT VEHICLE, INSPECTOR DISCOVERED UNUSUAL ARCHED ACCELERATOR PEDAL DESIGN WHEREIN THE BRAKE PEDAL WAS LOCATED ONLY 1 5/8 INCH FROM THE ARCHED ACCELERATOR PEDAL ALLOWING BRAKE APPLICATION AND ACCELERATION CONCURRENTLY IF CERTAIN CONDITIONS PREVAIL. EXAMINATION DEMONSTRATED THAT WHEN THE BRAKE PEDAL WAS DEPRESSED, THE PEDAL WENT SUBSTANTIALLY BELOW THE ACCELERATOR PEDAL. FURTHERMORE, WITH THE 4 5/8 INCH WIDE BOOT THE DRIVER (AND INSPECTOR) WORE, IT WAS EASY TO ACCIDENTALLY CATCH THE EDGE OF THE ACCELERATOR PEDAL, CONSEQUENTLY ENABLING THE USER TO ACCIDENTALLY DEPRESS THE ACCELERATOR AND BRAKE PEDAL (UNDER CERTAIN CONDITIONS) AT THE SAME TIME.
NHTSA complaint #10374963 — an unverified report by a vehicle owner.
at 188,000 milesBrainerd, MNCrash1 killed
SERVICE BRAKES, HYDRAULIC
DRIVER REPORTS HE MUST HAVE HAD HIS FOOT ON THE BRAKE AND ACCELERATOR AT THE SAME TIME (SEMI-PANIC BRAKE APPLICATION). POLICE REPORT STATES "TIRE MARKS" ON THE (DRY) PAVEMENT. ONE DOES NOT PRODUCE "TIRE MARKS" ON DRY PAVEMENT (NO TURNING INVOLVED) WITHOUT BRAKE APPLICATION. DRIVER HAD EPISODE OF MICROSLEEP: WHEN ALERTED BY THE EVENT TAKING PLACE, HE COULD NOT GET THE VEHICLE STOPPED IN TIME TO PREVENT HITTING AND FATALLY INJURING A PEDESTRIAN. UPON EXAMINATION OF ACCIDENT VEHICLE, INSPECTOR DISCOVERED UNUSUAL ARCHED ACCELERATOR PEDAL DESIGN WHEREIN THE BRAKE PEDAL WAS LOCATED ONLY 1 5/8 INCH FROM THE ARCHED ACCELERATOR PEDAL ALLOWING BRAKE APPLICATION AND ACCELERATION CONCURRENTLY IF CERTAIN CONDITIONS PREVAIL. EXAMINATION DEMONSTRATED THAT WHEN THE BRAKE PEDAL WAS DEPRESSED, THE PEDAL WENT SUBSTANTIALLY BELOW THE ACCELERATOR PEDAL. FURTHERMORE, WITH THE 4 5/8 INCH WIDE BOOT THE DRIVER (AND INSPECTOR) WORE, IT WAS EASY TO ACCIDENTALLY CATCH THE EDGE OF THE ACCELERATOR PEDAL, CONSEQUENTLY ENABLING THE USER TO ACCIDENTALLY DEPRESS THE ACCELERATOR AND BRAKE PEDAL (UNDER CERTAIN CONDITIONS) AT THE SAME TIME.
NHTSA complaint #10374963 — an unverified report by a vehicle owner.
at 30,000 milesOakland, CA
SEATS
HEADREST GUIDES ARE NO LONGER AVAILABLE FROM MANUFACTURER (FORD OR NISSAN). THE GUIDE ITSELF IS A CHEAPLY BUILT PLASTIC SLEEVE WHICH BREAKS EASILY (I'VE BEEN THROUGH SEVERAL IN MY NINE YEARS OF OWNERSHIP). UNFORTUNATELY, THE HEADREST CANNOT BE SECURED TO THE SEAT WITHOUT THEM!!
NHTSA complaint #10346425 — an unverified report by a vehicle owner.
at 68,000 milesOcala, FL
FUEL SYSTEM, GASOLINE
TL*THE CONTACT OWNS A 1997 MERCURY VILLAGER. THE CONTACT SMELLS GASOLINE AFTER THE VEHICLE HAS BEEN DRIVEN OR WHILE IT IS IDLING. NO FUEL HAS BEEN FOUND ON THE GROUND AFTER THE VEHICLE WAS MOVED. NHTSA CAMPAIGN ID NUMBERS 96V203000 (FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY: MOUNTING) AND 00V419002 (FUEL SYSTEM, GASOLINE:STORAGE: TANK ASSEMBLY) WERE REFERENCED; HOWEVER, THE CONTACT WAS INFORMED THAT THERE WAS NO LONGER A SAFETY RECALL. THE CURRENT MILEAGE WAS 69,000 AND FAILURE MILEAGE WAS 68,000.
NHTSA complaint #10234162 — an unverified report by a vehicle owner.
at 106,108 milesOwensboro, KY
FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY
TL*THE CONTACT OWNS A 1997 MERCURY VILLAGER. THE CONTACT STATED THAT EVERY TIME HE FILLS UP HIS GAS TANK AND PARKS THE VEHICLE, FUEL LEAKS OUT FROM UNDERNEATH. HE TOOK THE VEHICLE TO THE DEALER AND THEY REPLACED THE VENT HOSE FOR A SERVICE CHARGE BECAUSE IT WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER 00V419002 (FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY). THE CURRENT AND FAILURE MILEAGES WERE 106,108. RECALL# 00V419002 UPDATED 11/26/07.
NHTSA complaint #10208142 — an unverified report by a vehicle owner.
at 134,912 milesHamburg, NY
AIR BAGS:FRONTAL
DRIVING MY '97 MERCURY VILLAGER INTO A COMMERCIAL DRIVEWAY AT ABOUT 3 MPH, BOTH AIR BAGS DEPLOYED UPON GOING OVER A SLIGHT BUMP.
NHTSA complaint #10180660 — an unverified report by a vehicle owner.
Fairhaven, MAFire
ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR
OUR CUSTOMERS 1997 MERCURY VILLAGER VAN CAUGHT FIRE WHILE DRIVING IN THE CITY. WONDER IF THIS COULD BE RELATED TO THE NISSAN MAXIMA RECALL FOR ALTERNATOR FIRES? I HAVE SEEN 3 MAXIMA ALTERNATORS BURN AND WE ARE NOT EVEN A NISSAN DEALER.
NHTSA complaint #10153805 — an unverified report by a vehicle owner.
at 100,000 milesMacon, GA
FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY:FILLER PIPE AND CAP
I HAD NOTICED THAT WHEN I FILLED GAS TANK THERE WAS A STRONG ODOR OF GASOLINE INSIDE VEHICLE FOR SEVERAL DAYS. I HAD THE VEHICLE CHECKED BY THE SHOP THAT DOES MY OIL CHANGES AND THEY STATED THAT IT WAS THE FILLER HOSE AND IT SHOULD BE COVERED UNDER A RECALL. THE LOCAL DEALERSHIP STATES THAT SINCE THE REPAIR WAS MADE UNDER THE RECALL IN 2002 THAT IT WAS NOT COVERED AGAIN. REPAIR PART WAS APPARENTLY DEFECTIVE. THE REPAIR COST WILL BE $150.00.
NHTSA complaint #10114100 — an unverified report by a vehicle owner.
Solvang, CA
TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS
THE VEHICLE HAD A FLAT TIRE. THE CONSUMER DISCOVERED THAT A VALVE STEM DEVICE, CALLED A TIRE MINDER, DESIGNED TO INDICATE THE PROPER INFLATION OF THE TIRE HAD FAILED. *NM *SC
NHTSA complaint #10111197 — an unverified report by a vehicle owner.
Scio, OH
ENGINE AND ENGINE COOLING:ENGINE
CHECK ENGINE LIGHT KEPT ILLUMINATING. *PH WHEN THE VEHICLE WAS PURCHASED THE CONSUMER NOTICED THAT THE CHECK ENGINE LIGHT WAS ON. THE DEALER RESET IT BUT IT KEPT COMING BACK ON. IT WAS LATER DETERMINED THAT THE PROBLEM WAS WITH THE SPEED SENSOR.
NHTSA complaint #10064768 — an unverified report by a vehicle owner.
Morganville, NJ
SERVICE BRAKES, HYDRAULIC
CONSTANT PROBLEM WITH BRAKES WITH MY MERCURY VILLAGER GS, 1997.
NHTSA complaint #10100328 — an unverified report by a vehicle owner.
at 81,000 milesNorth Smithfield, RI
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE
I AM ONE OF TONS OF PEOPLE WITH THE NOTORIOUS EXHAUST MANIFOLD STUDS BREAKING ISSUE! WHICH CAUSES THE CHECK ENGINE LIKE TO COME ON, AND DANGEROUS FUMES TO ENTER THE VEHICLE. WITH 4 CHILDREN, THIS IS NOT A GOOD THING...AND THE PRICE IS MORE THEN A FAMILY OF 4 CHILDREN CAN AFFORD AT $1500-3000 DEPENDING ON THE DAMAGE AND NOW I CANNOT HAVE MY VEHICLE SAFELY INSPECTED DUE TO THIS ISSUE. PLEASE HAVE THEM ISSUE A RECALL ON THIS AND PROTECT OUR FAMILIES.
NHTSA complaint #10078559 — an unverified report by a vehicle owner.
at 61,000 milesWillingboro, NJ
AIR BAGS
I WENT TO THE MERCURY DEALERSHIP TODAY FOR A FRONT WHEEL ALIGNMENT TODAY ON MY 1997 VILLAGER. I WAS INFORMED THAT THIS VEHICLE REQUIRES A FOUR WHEEL ALIGNMENT, DUE TO THE FRONT WHEEL DRIVE. I WAS INFORMED ALSO THAT IN ORDER FOR THE DEALER TO GET THE ALIGNMENT IN SPECS, REAR SHIMS WOULD NEED TO BE INSTALLED IN THE REAR TWO WHEELS OF THE VEHICLE. I WAS ALSO INFORMED THAT THESE SHIMS ARE NOT INSTALLED WHEN THE VEHICLE IS BUILT, BUT ARE REQUIRED IN ALMOST ALL CASES ONCE THE VEHICLE IS OUT ON THE ROAD AND HAS BEEN SUBJECTED TO NORMAL WEAR AND TEAR. THE PRICE TAG? A HEFTY $347 PLUS TAX! I HAD TO DECLINE THE REPAIR, I THINK IT IS PATHETIC FOR FORD TO CUT COSTS IN THIS MANNER, ALWAYS PASSING UP QUALITY IN THE INTEREST OF SAVING A BUCK! THE MORAL OF THIS STORY IS I PAID 80.00 DOLLARS TODAY FOR A FRONT END ALIGNMENT AND NOTHING HAS CHANGED! I THINK FORD/MERCURY SHOULD BE CALLED ON THE CARPET AND REQUIRED TO INSTALL THIS PART ON ALL VILLAGERS. THIS IN MY OPINION SHOULD HAVE BEEN DONE IN THE FIRST PLACE!
NHTSA complaint #10070635 — an unverified report by a vehicle owner.
at 61,000 milesWillingboro, NJ
STEERING
I WENT TO THE MERCURY DEALERSHIP TODAY FOR A FRONT WHEEL ALIGNMENT TODAY ON MY 1997 VILLAGER. I WAS INFORMED THAT THIS VEHICLE REQUIRES A FOUR WHEEL ALIGNMENT, DUE TO THE FRONT WHEEL DRIVE. I WAS INFORMED ALSO THAT IN ORDER FOR THE DEALER TO GET THE ALIGNMENT IN SPECS, REAR SHIMS WOULD NEED TO BE INSTALLED IN THE REAR TWO WHEELS OF THE VEHICLE. I WAS ALSO INFORMED THAT THESE SHIMS ARE NOT INSTALLED WHEN THE VEHICLE IS BUILT, BUT ARE REQUIRED IN ALMOST ALL CASES ONCE THE VEHICLE IS OUT ON THE ROAD AND HAS BEEN SUBJECTED TO NORMAL WEAR AND TEAR. THE PRICE TAG? A HEFTY $347 PLUS TAX! I HAD TO DECLINE THE REPAIR, I THINK IT IS PATHETIC FOR FORD TO CUT COSTS IN THIS MANNER, ALWAYS PASSING UP QUALITY IN THE INTEREST OF SAVING A BUCK! THE MORAL OF THIS STORY IS I PAID 80.00 DOLLARS TODAY FOR A FRONT END ALIGNMENT AND NOTHING HAS CHANGED! I THINK FORD/MERCURY SHOULD BE CALLED ON THE CARPET AND REQUIRED TO INSTALL THIS PART ON ALL VILLAGERS. THIS IN MY OPINION SHOULD HAVE BEEN DONE IN THE FIRST PLACE!
NHTSA complaint #10070635 — an unverified report by a vehicle owner.
at 145,000 milesKingsland, GA
FUEL SYSTEM, GASOLINE
FILLER PIPE VENT HOSE WAS RECALLED IN MARCH 2001 RECALL#00S59 AND REPLACED. THE SAME PART FAILED IN THE EXACT SAME MANNER AND WAS REPLACED NOVEMBER 2003. FORD SAYS THAT THE FILLER PIPE VENT HOSE IS OUT OF WARRANTY AND WILL NOT PAY ANY REPLACEMENT COSTS. DID THE MARCH 2001 RECALL ADEQUATELY ADDRESS THIS PROBLEM?
NHTSA complaint #10071169 — an unverified report by a vehicle owner.
Methuen, MA
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
WHILE OPENING AND LOCKING DOORS THE REMOTE CONTROL WAS INOPERABLE. CONSUMER HAD TO OPEN THE DOORS AND LOCK THE DOORS MANUALLY. CONSUMER DROVE THE VEHICLE TO THE DEALER FOR INSPECTION, AND MECHANIC INFORMED THE DRIVER THERE WAS NOT A RECALL FOR THIS VEHICLE. CONSUMER TOLD THE MECHANIC THAT THE LOCKS HAD BEEN REPLACED NUMEROUS TIMES, BUT PROBLEM STILL EXISTS.
NHTSA complaint #10067032 — an unverified report by a vehicle owner.
at 27,000 milesGlenshaw, PA
POWER TRAIN:AUTOMATIC TRANSMISSION
MERCURY VILLAGER, 1997. TRANSMISSION CONTROL MODULE TRIGGERED THE ENGINE LIGHT TO STAY ON. REPAIRS $300. ONLY 27,000 MILES.
NHTSA complaint #10062196 — an unverified report by a vehicle owner.
at 20,000 milesSonoma, CA
SEAT BELTS:FRONT:RETRACTOR
CONSUMER COMPLAINED ABOUT AUTOMATIC DOOR LOCK PROBLEM. THE DOORS LOCKED WITHOUT NOTICE. CURRENTLY, HATCHBACK WILL NOT OPEN. ALSO, DRIVER'S SIDE SEAT BELT DID NOT RETRACT.
NHTSA complaint #10059825 — an unverified report by a vehicle owner.
at 20,000 milesSonoma, CA
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
CONSUMER COMPLAINED ABOUT AUTOMATIC DOOR LOCK PROBLEM. THE DOORS LOCKED WITHOUT NOTICE. CURRENTLY, HATCHBACK WILL NOT OPEN. ALSO, DRIVER'S SIDE SEAT BELT DID NOT RETRACT.
NHTSA complaint #10059825 — an unverified report by a vehicle owner.
at 20,000 milesSonoma, CA
STRUCTURE:BODY:HATCHBACK/LIFTGATE
CONSUMER COMPLAINED ABOUT AUTOMATIC DOOR LOCK PROBLEM. THE DOORS LOCKED WITHOUT NOTICE. CURRENTLY, HATCHBACK WILL NOT OPEN. ALSO, DRIVER'S SIDE SEAT BELT DID NOT RETRACT.
NHTSA complaint #10059825 — an unverified report by a vehicle owner.
at 108,000 milesFairview Park, OH
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
WHILE DRIVING DOWN THE HIGHWAY, DRIVER SIDE FRONT WINDOW 'POPPED', SHATTERED, THEN FLEW INWARD ON ME. POLICE INSPECTION OF VEHICLE DID NOT FIND ANY SLUGS, WAS NOT DRIVING UNDER A BRIDGE, NOR NO CARS NEXT TO ME.
NHTSA complaint #10045866 — an unverified report by a vehicle owner.
at 144,500 milesKingsland, GA
FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY
THERE WAS A FILLER PIPE/VENT HOSE FAILURE WHICH WAS RECALLED AND REPAIRED IN MARCH 2001. IT FAILED A SECOND TIME IN THE SAME LOCATION. *AK RECALL#00V419002 *SCC
NHTSA complaint #10046523 — an unverified report by a vehicle owner.