HELLO, MY NAME IS [XXX] . I BOUGHT A NISSAN QUEST 2012, AND I'VE HAD IT FOR ABOUT 2 OR 3 YEARS. WHEN I BOUGHT IT, THE SEATS WERE GOOD. OVERTIME, THE SEATS HAVE BECOME WORN OUT. THE HANDLE TO REST YOUR HAND HAS A RIP IN HALF. THE SEAT (DRIVER'S) IS ALSO BEING WORN. I'M NOT SURE IF THE LEATHER IS BAD QUALITY BECAUSE IT'S ONLY BEEN ABOUT 7 YEARS OF USE AND THE LEATHER IS BEING WORN OUT. ADDITIONALLY, THE BACK SEATS ARE IN GOOD CONDITION UNLIKE THE PASSENGER SEAT, WHICH IS BEGINNING TO MIRROR WHAT THE DRIVER'S LOOKS LIKE. I ONLY MENTION THIS BECAUSE I OWN OTHER CARS THAT ARE OLDER, AND I'VE HAD FOR A WHILE AND THE LEATHER ISN'T A PROBLEM. I WANTED TO KNOW IF THIS WAS A RECALL. THANK YOU. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
NHTSA complaint #11233350 — an unverified report by a vehicle owner.
THE PRESSURE SENSOR IN THE FRONT PASSENGER SEAT HAS FAILED. THE SEAT BELT WARNING IS ALWAYS ILLUMINATED WHEN NO PASSENGER IS IN THE SEAT AND THE AIRBAG DISABLE LIGHT NEVER TURNS OFF EVEN WITH A FULL-SIZE ADULT. THIS SEEMS TO BE A COMMON ISSUE IN NISSANS, INCLUDING A RECALL ON 2013-2016 MODEL YEARS OF OTHER MODELS BUT NEVER THE QUEST.
NHTSA complaint #11124465 — an unverified report by a vehicle owner.
ENGINE WOULD SUDDENLY CUT OFF WHILE IN MOTION AT 25-35 MILES PER HOUR. TWO REPAIRS WERE NECESSARY AT A COST OF APPROXIMATELY $500 TO GET THE PROBLEM REPAIRED. THE PROBLEM WAS THAT BOTH THE FRONT AND REAR CRANK SHAFT SENSORS HAD TO BE REPLACED. AS FOR THE SEAT PROBLEM, ONE OF THE RELEASE LEVERS BROKE OFF COMPLETELY. I HAVE NOT YET HAD IT REPAIRED SO I DO NOT HAVE A COST FOR THIS REPAIR. I HAVE TO USE PLIERS TO RELEASE THE LEVER.
NHTSA complaint #11104526 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2014 NISSAN QUEST. WHILE DRIVING AT VARIOUS SPEEDS, THE THIRD ROW SEAT FAILED WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 35,910.
NHTSA complaint #10873298 — an unverified report by a vehicle owner.
WHEN OUR VEHICLE WAS HIT ON THE DRIVERS SIDE THE DRIVERS SEAT RECLINED BACK CAUSING SERIOUS INJURIES. CURRENTLY THERE ARE ONLY RECALLS ON THE 2008 NISSAN QUEST PAWL SYSTEM. I DO NOT HAVE IMAGES BECAUSE EMS PUSHED THE SEATS FORWARD. THE VEHICLE WAS IN MOTION WHEN ANOTHER VEHICLE RAN A STOP SIGN AND HIT US AT A SPEED OVER 70 MPH.
NHTSA complaint #10849657 — an unverified report by a vehicle owner.
TL*THE CONTACT OWNS A 2004 NISSAN QUEST. THE CONTACT STATED THAT WHILE DRIVING 25 MPH, A RATTLING NOISE EMITTED FROM THE REAR DRIVER'S SIDE OF THE VEHICLE. UPON FURTHER INSPECTION, THE CONTACT NOTICED THAT THE NOISE CAME FROM THE BRACKET THAT HOLDS THE SEAT IN THE UPRIGHT POSITION. THE CONTACT STATED THAT THE FAILURE ONLY OCCURRED WHEN THE SEAT WAS IN THE UPRIGHT POSITION. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 64,000.
NHTSA complaint #10678549 — an unverified report by a vehicle owner.
ON NOVEMBER 9, 2008 A FRIEND OF MY DAUGHTER WAS ATTEMPTING TO ADJUST HER MID ROW PASSENGER SEAT FORWARD AND HER LEFT MIDDLE FINGER WAS CRUSHED BY THE MECHANISM FOR SEVERAL MINUTES BEFORE WE WERE ABLE TO GET IT OUT BY PUTTING THE SEAT BACK IN THE ORIGINAL POSITION. SHE WAS RUSHED TO THE EMERGENCY ROOM WHERE AN XRAY WAS PERFORMED AND SHE HAS A BROKEN BONE AT THE FINGER TIP ALONG WITH A MUTILATED FINGER AND NAIL. THIS WAS VERY TRAUMATIC AND ALTHOUGH I HAVE OWNED MY NISSAN QUEST FOR ALMOST 5 YEARS, I WAS SHOCKED AT THE FIX THE RECALL WAS SUPPOSED TO HAVE DONE. IT DOES NOT COVER THE MECHANISM ON THE HANDLE SIDE - ONLY THE REAR. THE IS AN EXTREMELY POOR REMEDY FOR THIS PROBLEM. WE HAVE BEEN FORTUNATE THAT THIS HASN'T HAPPENED BEFORE NOW.
NHTSA complaint #10248725 — an unverified report by a vehicle owner.
IN DECEMBER OF 2006 WE PURCHASED A 2004 NISSAN QUEST SE. THE FIRST YEAR WAS NOT ENTIRELY TROUBLE FREE, THE DRIVERS SEAT WOULD SELF ADJUST WHILE DRIVING. THE DEALER FIXED IT NO CHARGE. THE IN DECEMBER OF 07 THE TRANS WENT OUT, AGAIN THE DEALER COVERED IT AT NO CHARGE, GAVE US A LOANER AND WERE DONE WITHIN A WEEK. EXCEPT FOR THE INCONVENIENCE OF NOT HAVING OUR VAN WE WERE FINE UNTIL NOW!!! IN JUNE OF 08 WE WERE GOING FOR A SUNDAY DRIVE AND THE VAN JUST DIED IN THE MIDDLE OF THE STREET. NOTHING WOULD WORK NOTHING, NO POWER ANYWHERE. WE CALLED ROAD SIDE AND ALL THEY COULD DO WAS TOW US TO AL PIEMONTE NISSAN IN MELROSE PARK, IL. THE FOLLOWING MONDAY, THE DEALER CALLS AND TELLS US THE ECU IS BURNT OUT, AND HAS SOME CORROSION. IT'S COVERED UNDER WARRANTY SO NO NEED TO FAR RIGHT!!! A WEEK LATER WE FINALLY GET A LOANER, OK NOT TOO BAD. TWO MONTHS GO BY AND WE FINALLY HAVE WORD THAT WE HAVE A DATE WHEN THE PART WILL ARRIVE!!!!! THE PART GETS INSTALLED BUT THE VAN RUNS LIKE CRAP "OMG YOU MEAN THEY ACTUALLY TESTED IT"!!!! THEY NOW ARE REPLACING A CRACKED DISTRIBUTOR, GOD ONLY KNOWS HOW THAT HAPPENED!!!! THE DEALR DOES NOT CHARGE US FOR THAT, BUT THE VAN STILL RUNS LIKE CRAP SO NOW THEY HAVE TO REPLACE THREE OF THE 6 COILS AND WELL WE HAD TO PAY OVER $800 BUCKS FOR THAT. TOTALLY NOT EXPECTING THAT WE HAD TO CHARGE IT, PUTTING US IN THE HOLE EVEN DEEPER. YOU KNOW WE HAVEN'T SPENT ALOT OF $ ON THIS CAR BUT FOR A 4 YEAR OLD CAR IT SURE HAS HAD ALOT OF MAJOR COMPONENTS REPLACED. THE THE FREAKING DEALER DOESN'T TEST THE CAR, SO WE LEAVE AND THE REMOTES, DOORS, SUNROOF, WINDOWS DON'T WORK. THE CENTER COUNSIL IS FALLING APART AND THEY DIDN'T EVEN CLEAN THE '!@#$% CAR. I TAKE IT BACK, RIP THE MANAGER A NEW ONE, HE GIVES ME A LOANER AGAIN AND I'M BACK THE NEXT DAY TO PICK UP MY VAN, NOW THEY CLEAN IT. IT'S BEEN A FEW WEEKS NOW AND THE VAN IS FINE BUT I OFTEN THINK WHAT WOULD HAVE HAPPENED IF IT BROKE DOWN IN THE MIDDLE OF THE INTERSTATE!!!!!
NHTSA complaint #10238712 — an unverified report by a vehicle owner.
2ND ROW DRIVER SIDE SEAT HAS NOW HAD THE RECLINE LEVER BROKEN TWICE. BOTH TIMES I TRIED TO LAY THE SEAT DOWN FLAT SO THAT I CAN UTILIZE THE CARGO AREA AND BOTH TIMES THE PLASTIC LEVER MOVED UP IN THE CORRECT DIRECTION BUT THE SEAT WOULDN'T RECLINE. THE FIRST TIME THAT THIS HAPPENED THE SEAT BACK WAS ALREADY FOLDED AND I HAD TO TAKE THE VEHICLE INTO THE DEALER SO THAT I COULD USE THE SEAT FOR PASSENGERS. THE SECOND TIME THAT THIS HAPPENED THE SEAT WAS OPEN ALREADY AND I ATTEMPTED TO FOLD IT FOR CARGO USAGE.
NHTSA complaint #10221271 — an unverified report by a vehicle owner.
TL*THE CONTACT OWNS A 2007 NISSAN QUEST. WHEN THE CONTACT ATTEMPTED TO ADJUST THE PASSENGER SIDE SEAT, HER FINGERS MET EXPOSED METAL. AS A RESULT, SHE SUSTAINED CUTS TO HER FINGERS. AS OF OCTOBER 22, 2007, THE DEALER HAD NOT INSPECTED THE VEHICLE. THE CURRENT AND FAILURE MILEAGES WERE 3,000.
NHTSA complaint #10206551 — an unverified report by a vehicle owner.
TL*THE CONTACT OWNS A 2004 NISSAN QUEST. THE CONTACT STATED THAT THE VEHICLE'S SIDE ELECTRICAL SLIDING DOOR OPENS AND CLOSES AUTOMATICALLY. THE DOORS ON THE VEHICLE WILL ALSO OCCASIONALLY FAIL TO OPEN. THE DOOR WILL OPEN SO THAT A PASSENGER MAY ENTER THE VEHICLE, THEN THE DOOR WILL CLOSE BEFORE THEY ARE COMPLETELY INSIDE THE VEHICLE. THE VEHICLE HAS BEEN TAKEN TO THE DEALER APPROXIMATELY SIX TIMES AND THE DEALER CHANGED THE SENSORS AND READJUSTED THE DOORS. THE DOOR CONTINUES TO NOT WORK PROPERLY. THE VEHICLE IS PART OF RECALL # 04V186000 (LATCHES/LOCKS/LINKAGES:DOORS:LATCH), BUT THE FAILURE PERSISTS. THE CURRENT MILEAGE IS 70,000 AND FAILURE MILEAGE WAS 42,000. THE CONSUMER STATED BATTERY WEAK, DEALER REPLACED BATTERY. THE CONSUMER STATED SLOW LEAK IN TIRES, THE DEALER REPLACED ALL FOUR TIRES. THE DEALER STATED THERE WAS A RECALL ON 2ND ROW SEAT, DEALER STATED PARTS ARE ON SPECIAL ORDER. THE CONSUMER PROVIDED A COPY OF VEHICLE REPAIRS. THE WIPER BLADES WERE REPLACED. UPDATED 07/10/07
NHTSA complaint #10192246 — an unverified report by a vehicle owner.
TL*- THE CONTACT OWNS A 2004 NISSAN QUEST WITH AN ODOMETER READING OF 38,000 MILES. THE CONTACT STATED THAT THE CONTROLS ON THE INSTRUMENT PANEL WERE UNSAFE BECAUSE THEY WERE HARD TO USE WHILE DRIVING. WHEN THE CONTACT WOULD TRY TO USE THE DEFROSTER IT WAS DIFFICULT BECAUSE OF THE LOCATION ON THE DASHBOARD AND CAUSED A DISTRACTION WHILE DRIVING. SHE HAD TO ROLL DOWN THE WINDOWS UNTIL SHE CAME TO A STOP TO TURN ON THE DEFROSTER. ALSO, THE SPEEDOMETER WHICH WAS LOCATED ON THE CENTER OF THE DASHBOARD MADE IT DIFFICULT TO SEE. THE DRIVER STATED THAT THE ONLY THING THAT WAS LOCATED IN THE DASHBOARD WITH ALL THE CONTROLS IN THE CENTER WAS A STORAGE COMPARTMENT WHICH WAS A DANGEROUS DESIGN FLAW. NISSAN HAS SINCE FIXED THE PROBLEM WITH THE NEWER MODELS. THE CONTACT FELT THAT THE RECALL SOLUTION FOR THE MIDDLE SEAT LATCH WAS A BAD SOLUTION BECAUSE THEY ONLY USED FOUR PLASTIC PEGS AND A PIECE OF CLOTH. THE CURRENT MILEAGE WAS 38,000.*AK THE CONSUMER FEELS THAT THE OLDER DESIGNS SHE BE RECALLED BECAUSE IT IS TOO DIFFICULT TO OPERATE SAFELY WHILE DRIVING. UPDATE 4/25/07
NHTSA complaint #10183810 — an unverified report by a vehicle owner.
TL* - THE CONTACT STATED THAT ON JUNE 12 2006 WHILE CAR WAS PARKED HE ATTEMPTED TO LOWER THE SEAT INTO THE SEAT WELL, TO DO THAT HE HAD TO PULL THE SEAT BACK FORWARD, AND SECURE IT WITH A STRAP. THE CONTACT STATED THAT THE SEAT WEIGHED APPROXIMATELY 70 LBS. THE CONTACT COULDN'T GET HIS HAND OUT OF THE STRAP, AND IT TOOK HIS HAND DOWN INTO THE WELL, AND THE BACK OF THE SEAT SEVERED THE INDEX FINGER OF HIS RIGHT HAND UP TO THE KNUCKLE. THE CONTACT STATED THAT THE STRAP ON THE BACK SEAT WAS THE ACTUAL PROBLEM. THE STRAP HAD A BIG RED WARNING SIGN ON THE BACK STRAP, AND THAT THE STRAP WAS MADE LONGER EVERY YEAR. THE CONTACT STATED THAT HE HAS ALL INFORMATION PERTAINING TO THIS INCIDENT. HE DID NOT HAVE A POLICE REPORT, BUT HE HAD WITNESSES, MEDICAL REPORTS AND XRAYS. THE CONTACT STATED THAT UNTIL THIS INCIDENT WITH THE STRAP HE WAS HAVING DIFFICULTIES WITH THE VEHICLE. *AK UPDATED 2/9/2007 - THE CONSUMER FOUND OUT THAT THE STRAPS ON THE NEW MODELS ARE LONG AND THERE IS WARNING LABEL ON THE BACK OF THE SEAT,
NHTSA complaint #10177586 — an unverified report by a vehicle owner.
THE 2005 NISSAN QUEST HAD A RECALL THAT PREVENTED INJURY WHEN FOLDING DOWN THE MIDDLE SEATS. THE NHTSA CAMPAIGN NUMBERS WERE 05V474000 AND 05V480000. AFTER HAVING THIS RECALL PERFORMED ON MY VEHICLE, IT IS NOW ALMOST IMPOSSIBLE TO ATTACH A CHILD RESTRAINT TETHER TO THE TETHER ANCHOR POINT. I BELIEVE THAT THE FIX FOR THIS RECALL HAS CAUSED AN EVEN MORE SERIOUS SAFETY PROBLEM THAN THE ONE IT ATTEMPTED TO FIX.
NHTSA complaint #10171111 — an unverified report by a vehicle owner.
I OWN A 2005 NISSAN QUEST MINIVAN. THE 2 SEATS IN THE MIDDLE OF THE VAN HAVE CURTAINS ON THE ALL AROUND THE BOTTOM OF THE SEAT. THESE ARE CONSTANTLY COMING UNDONE AND SPREAD OUT ON THE FLOORBOARD OF THE VAN. THEY ARE A TRIPPING HAZARD AND MY DAUGHTER HAS TRIPPED OVER THEM AND FALLEN OUT OF THE VAN AND LANDED ON CONCRETE. ACCORDING TO THE DEALER, THE ONLY RECALL IS ON THE SEATS IN THE REAR WHICH THEY HAVE REPAIRED. I WAS INFORMED TO CONTACT NISSAN DIRECTLY AND THEY JUST REFERRED ME BACK TO A DEALER (THE RUN-AROUND!!)THESE CURTAINS DO NOT STAY PUT AND SOMEONE NEEDS TO FIX THEM PERMANENTLY BEFORE SOME CHILD IS SERIOUSLY HURT.
NHTSA complaint #10170587 — an unverified report by a vehicle owner.
I HAVE HAD THE VAN IN THE SHOP AT LEAST 4 TIMES(~15 DAYS) WITH ONGOING PROBLEMS WHICH INCLUDE: THE WINDOWS FAILING TO ROLL UP WHEN BUTTON IS PUSHED, THE GAS GAUGE FAILING TO REGISTER GAS AFTER FILLING IT UP, THE GAS METER AFTER A HALF A TANK NEVER REGISTERS CORRECTLY (WHEN LIGHT INDICATES NO GAS AND TANK IS FILLED THE VAN WILL ONLY TAKE 16 GALLONS AND OWNERS MANUAL INDICATES A 20 GALLON TANK), THE TRANSMISSION SLIPS, THE SLIDING DOORS SQUEAK AND RATTLE, REAR INTERIOR CLAMPS ON FLOOR OF CAR ARE RUSTING, IDIOT LIGHTS COME ON INTERMITTENTLY, THE GASKETS ON THE DOORS ARE COMING OFF, THE HEATED SEATS HAVEN'T WORKED IN HIGH AND LOW, THE ENTERTAINMENT SYSTEM DOESN'T RESPOND TO REAR AV, AND THE AIR CONDITIONER IS NOT COOL ENOUGH AND IT STINKS. THE AUTOMATIC SLIDE DOORS WILL NOT STOP FOR SMALL OBJECTS BUT THIS PRODUCT WAS DESIGNED FOR FAMILIES. THESE DOORS WILL REMOVE A CHILD'S FINGER AND THE SWITCH TO INITIATE THE AUTO SLIDE IS LOW, WHERE ONE CHILD CAN PUSH IT WHILE ANOTHER IS GETTING IN, OR HAS THEIR HAND IN THE WAY AND DIDN'T REALIZE THEIR BROTHER PUSHED THE BUTTON. I DID MY OWN LITTLE RESEARCH TEST, I GOT PENCILS AND EVERYWHERE I PLACED A PENCIL THE DOOR CLOSED WITH THE PENCIL BEING SNAPPED INTO MANY PIECES AND CRUNCHED UP IN THE DOOR. THEN I TRIED THE SAME THING ON MY FRIEND'S HONDA, BUT THE HONDA'S AUTO SLIDE DOORS BOUNCED OFF EVERY TIME. NISSAN ONLY DESIGNED THEIR DOORS TO RESPOND TO LARGE EXTREMITIES. I HAVE AN ATTORNEY AND I AM GOING THROUGH A PROCESS FOR LEMON LAW. I DIDN'T REALIZE THE ISSUES WITH THE VAN IN A FEW DAYS SO I DON'T THINK NISSAN SERVICE WILL RESOLVE ALL THESE ISSUES IN 2 DAYS WITH A SPECIAL NISSAN ENGINEER SENT OUT FROM THE COMPANY AS PART OF MY LEMON LAW PROCESS. AND IN REGARDS TO THE SLIDING DOOR CONCERNS ALL ANYONE WILL SAY IS THAT THE DOORS ARE PERFORMING THE WAY THEY WERE DESIGNED TO. SO NISSAN DESIGNED A PRODUCT FOR FAMILIES THAT WILL REMOVE A SMALL HAND OR FINGER.
NHTSA complaint #10166604 — an unverified report by a vehicle owner.
DT*: THE CONTACT STATED WITHOUT WARNING THE DRIVER SIDE SEAT TILTED FORWARD. THE DRIVER WAS IN THE SEAT WHEN THE PROBLEM OCCURRED AND THE SEAT TILTED THREE MORE TIMES WHILE THE DRIVER WAS OUTSIDE THE VEHICLE. THE DEALERSHIP WAS UNABLE TO DUPLICATE THE PROBLEM.
NHTSA complaint #10165184 — an unverified report by a vehicle owner.
DT*: THE CONTACT STATED WHILE DEPRESSING THE BRAKE PEDAL THE STEERING WHEEL VIBRATED. THE VEHICLE WAS DRIVEN TO THE DEALER WHO DETERMINED THE FRONT ROTORS NEEDED TO BE RESURFACED. MANUFACTURER HAS BEEN ALERTED. THE CONSUMER STATED MULTIPLE COMPONETS SUCH AS THE NAVIGATION SYSTEM, THE GAS TANK, THE FRONT END OF THE CAR AND SEATS. UPDATED 07/17/06.
NHTSA complaint #10160340 — an unverified report by a vehicle owner.
WE RECEIVED A RECALL LETTER FROM NISSAN ON A SEAT PROBLEM ON OUR 2005 QUEST [XXX] LAUNCHED IN OCTOBER 2005. HERE IT IS END OF MARCH 2006 AND I HAVE NOT BEEN ABLE TO GET THE DEFECT REPAIRED BECAUSE OF LACK OF AVAILABILITY OF PARTS FOR MY VEHICLE. I HAVE CALLED BOTH THE LOCAL DEALER AND THE CORPORATE OFFICE OF NISSAN AND SO FAR NOBODY HAS BEEN ABLE TO TELL ME WHEN THE PART WILL COME IN. THE CORPORATE OFFICE HAS NOT RETURNED REPEATED REQUESTS FOR RETURN CALLS. WHEN I CALL I WAS GIVEN A FILE NUMBER OF [XXX] AND WAS SUPPOSED TO GET A CALL FROM A "SPECIALIST" NAMED RONNIE BUT I AM STILL WAITING. *NM UPDATED 07/16/2012 *JS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #10154015 — an unverified report by a vehicle owner.