2,292 of the
12,410 complaints filed about the Subaru Outback
are about the electrical system —
100% of everything owners reported.
The worst model year for it is 2017.
New car with only 965 miles. At 580 miles the car when I started it said safety eyesight system not working. I shut off car and restarted it and system connected itself. Today I was on highway doing 62mph and the entire dashboard, information and safety features displays went completely black without any warning. I was able to control car and system rebooted itself after a minute or so. I Contact Subaru and have a case number #260909-1500526. Called dealer and was told not to drive car and have it towed to dealership. Since I need a rental car the dealership will notify me when a rental car is available. It scared the hell out of me when it happened. I went online and see now that this is an issue Subaru is having with 2026 Outbacks (many reported) even though Subaru of America and dealership said they had not heard of any complaints.
NHTSA complaint #11763152 — an unverified report by a vehicle owner.
The Starlink infotainment touchscreen in my 2019 Subaru Outback Touring has progressively failed. Visible bubbles have formed under the glass, consistent with screen delamination. The screen registers phantom inputs on its own without being touched ("ghost touch"), changing settings, and interrupting functions while the vehicle is being driven. The touchscreen has now become completely unresponsive to actual touch input. Because the head unit controls and displays the backup camera, this failure interferes with the rear visibility display when reversing, creating a safety concern. The ghost inputs also present a driver distraction while the vehicle is in motion. I first documented this problem and presented the vehicle for service at a dealership in April 2025, maybe even prior, and I have dated video documentation showing the progression of the failure since then. The condition has worsened over time regardless of weather, though symptoms intensify with heat and sun exposure. The failure also disables hands-free operation, including Bluetooth phone connectivity, voice commands, and navigation control. Functions designed to be operated hands-free while driving now cannot be used at all, which encourages manual phone handling for navigation and calls - defeating the vehicle's built-in distraction-prevention systems. I am aware this failure pattern (delamination, ghost touch, and unresponsiveness in Starlink units) is widely reported by other owners of 2019–2023 Subaru vehicles. No warning preceded the failure, and the vehicle has not resolved with restarts. Current mileage approximately 134,XXX. Failure began at approximately 60,XXX miles ~ November 2024.
NHTSA complaint #11761781 — an unverified report by a vehicle owner.
Vehicle's Auto Start-Stop system shut the engine off while stopped at a red light in [XXX], in rainy conditions in late XXX at approximately 29,000 miles. When the brake was released after the light turned green, the engine did not restart, leaving it stopped in the travel lane in live traffic. The driver had to use a portable jump starter to get it running again. This was not isolated — repeated failure-to-start incidents in prior weeks had already prompted carrying a portable jump starter in the vehicle. At the time we believed this was a failing 12V battery. The original battery was replaced XXX with a new aftermarket AGM battery. Despite that replacement, the vehicle has continued to have multiple complete battery drain if left parked for multiple days (but less than a week), indicating the restart failures were likely caused by an underlying parasitic electrical draw rather than a simple worn-out battery. Subaru's own Technical Service Bulletin 07-199-21R, "Measurement of Dark Current (Standby Current Draw)," describes this exact failure pattern (batteries/vehicles going dead over time due to standby current traced to the VDC module and/or Power Rear Gate control module) for this model and model-year range. A pending federal class-action lawsuit, [XXX] v. Subaru of America, Inc., Case No. XXX (D.N.J., filed XXX), alleges an electrical-system defect preventing one or more control modules from entering a proper low-power sleep state, causing parasitic battery drain, and specifically names 2021-2022 Outback vehicles. We are concerned this defect can cause the Auto Start-Stop system to fail to restart the engine at a stop in live traffic, creating a real risk of being rear-ended or blocking an intersection, as happened in the incident described above. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11759871 — an unverified report by a vehicle owner.
Car battery has been failing since June it will not stay charged it started out losing power over weekends now it is every day. It is so bad I purchased a portable battery charger from auto zone to jump my car.
NHTSA complaint #11758694 — an unverified report by a vehicle owner.
Odometer Fraud. The contact purchased a 2016 Subaru Outback. The contact stated that after purchasing the vehicle, it was discovered that there was a mileage discrepancy. The vehicle was a private sale, but the contact discovered the seller was associated with a car dealer. At the time of purchase, the vehicle mileage was 87,059. After obtaining a Carfax report, the contact became aware that the mileage was 207,000.
NHTSA complaint #11758212 — an unverified report by a vehicle owner.
My 2022 Subaru Outback Premium has had repeated intermittent stall/no-start events. The exact failed component is UNKNOWN, but the issue appears related to the fuel system, engine control, electrical system, or heat-related sensor/relay failure. The vehicle is available for inspection upon request. The first event occurred while parked: the engine shut off/would not start, while the dashboard and screen remained powered. After about 30 minutes, it started again. A later event occurred while driving: the engine suddenly shut off, but the dashboard and infotainment screen stayed on. I could not restart the engine for about 10 minutes. When it restarted, the vehicle would not accelerate past about 30 mph, suggesting reduced-power/limp mode. This created a serious safety risk because the vehicle lost motive power while in traffic. The vehicle was taken to a Subaru dealership. The dealer diagnosed the high-pressure fuel pump as failing and replaced it under the powertrain warranty. About one month later, the same issue occurred again while parked: the vehicle shut off, all dashboard warning lights illuminated, and it took several minutes before it would restart. The dealer then stated the battery was weak and replaced the battery. The new battery tested good after replacement. One week later, the issue returned again. A consistent pattern is that the problem occurs when it is hot outside and the vehicle has been running for more than one hour. The vehicle has been inspected by a Subaru dealership multiple times. The problem has not been reliably reproduced by the dealer, but the dealer previously confirmed a failing high-pressure fuel pump and later a weak battery. Warning lamps appeared at the time of failure, including multiple dashboard lights/check engine-type warnings after the engine shut off. There were no consistent warning messages before the stall/no-start events.
NHTSA complaint #11757581 — an unverified report by a vehicle owner.
I am reporting a serious and intermittent steering safety issue with my 2021 Subaru Outback. On two separate occasions, the vehicle suddenly lost what appeared to be power-steering assistance while the vehicle was in motion, causing the steering wheel to become extremely difficult to turn. The first incident occurred while I was driving on the highway and going down a ramp. The steering suddenly became extremely difficult to operate and a warning symbol illuminated on the dashboard. I was able to maintain enough control of the vehicle to safely pull over to the side of the road. I turned the vehicle off and restarted it, and the warning light disappeared and normal steering operation returned. The second incident occurred while I was making a turn into a neighbor. The same problem occurred: the steering suddenly became extremely difficult to turn and a warning light appeared on the dashboard. After turning the vehicle off and restarting it, the steering returned to normal. The intermittent nature of this problem is concerning because restarting the vehicle temporarily restores normal steering, but the failure has now occurred more than once without warning. One of the incidents occurred while traveling on the highway, creating a significant risk of loss of vehicle control and a collision. I am concerned that this may involve the vehicle’s electric power-steering system or related electrical components. I am reporting this to NHTSA because a sudden loss of steering assistance while a vehicle is moving presents a serious safety risk, particularly while turning or traveling at highway speeds. I am requesting that NHTSA document this complaint and evaluate whether similar steering failures have been reported by other owners of 2021 Subaru Outback vehicles.
NHTSA complaint #11757279 — an unverified report by a vehicle owner.
The Subaru's Starlink Radio has completely delaminated on the layer between the display and the digitizer, which does not allow the radio to be controlled in any way, shape, or form. This means that the touch screen is not working anymore, and because the radio is so delaminated, whenever the car is put into reverse during the daytime, the backup camera is nowhere near visible enough to be seen safely. The radio delaminated to the point where it was unusable after the 100k-mile warranty period. At the start of the issue, the radio developed a ghost touch on the bottom-left corner of the screen, and during a Bluetooth phone call, it would repeatedly hang up the phone, leading to distraction while driving.
NHTSA complaint #11756505 — an unverified report by a vehicle owner.
In the first 2 weeks after financing vehicle it started having passenger window issues when it rained it caused window to not wat to go up or would try coming down when trying to let it up when it rained next qas battary kept killing my battery I've replaced 4 batteries in 2.5 years and then my rear gate door would sometimes not want to open til it just stopped all together as if it had something stuck in it to keep from opening then while driving the assistant in 2 events tried to take me off rd when going in a curb and while driving the car would just randomly act like it was shuddering and would shut off and then come right back on screen would shut off and everything until it just electrically just shut down completely nothing working complete electrical shut down in the 2.5 years I've had car ive taken it to the used lot where I git car and to two different subaru dealerships and no body had helped me and I know it had a settlement case for the battary for my year car and no body is honoring anything and now I have a shut down car with still 3 years of notes to pay and its completely factory issues but they expect me to pay large deposits to even look at this issues I just need some help on this cause I've tried all I can do and I need a car please help me or direct me to someone who can please thanks oh and the cat is a 2020 subaru outback premium trim thanks
NHTSA complaint #11756314 — an unverified report by a vehicle owner.
I was in an automatic car wash, approaching the end of the tunnel. The car was running but in neutral. I put my foot on the brake pedal and shifted into drive. As I moved the shifter, I heard a scraping sound followed by a clink sound, then the car surged forward and accelerated toward a stone wall directly ahead. I turned hard right as I hit and held the brakes. I missed the wall but hit a pickup truck that was coming up the drive. My car hit the left front fender of the truck with my left front fender. The truck, which appears to have been "lifted" rode over the top of my fender and both vehicles scraped down the left side of each other. I finally got the car stopped some distance beyond the truck. Both vehicles had to be towed away from the scene. My car is currently in the Caliber repair shop with nearly $23,000 damage. The Knox County Sheriff's office responded but they did not file a report as the incident took place on private property. Even so, the Deputy did interview both drivers and several witnesses in front of his body camera. I understand those videos are maintained at the Sheriff's office.
NHTSA complaint #11755659 — an unverified report by a vehicle owner.
Odometer Fraud. The contact purchased a 2011 Subaru Outback. It was discovered that there was a mileage discrepancy after the purchase. The vehicle was a dealer sale. At the time of the purchase on 2/26/2026, the mileage was 95,999. The contact found a bill of sale from 07/29/2026, that stated that the mileage was approximately 95,999; however, the title stated that the mileage was approximately 94,669. The contact stated that the current approximate mileage was 90,000.
NHTSA complaint #11754446 — an unverified report by a vehicle owner.
My battery prematurely drained and it caused my car to not start at all. It's a new car and was checked at the dealership and was confirmed to be in perfect working order when I bought it. Not even six months of owning it and then battery died, I had to pay out of pocket for a replacement battery. I can't imagine what could've happened, had I been actively driving it. It has not been taking to a dealership to officially confirm the issue but I've seen the recent lawsuits and know my vehicle falls within the affected vehicles. There was absolutely NO warnings. My car just would not turn on. All the dash lights would just quickly flash at me and then go dark, I'd get an "Ignition on" message but couldn't do anything at all. Car would even try turning on.
NHTSA complaint #11754295 — an unverified report by a vehicle owner.
My 2021 Subaru Outback suffered a failure of the Oil Control Valve (OCV), a sealed Subaru component with no maintenance interval, no inspection procedure, and no preventative service. This failure allowed engine oil to migrate into multiple wiring harnesses and modules, causing extensive electrical contamination. This is not normal wear and tear. It is a latent defect in a Subaru component. Due to the failure of this sealed component the Subaru dealership and a second independant shop have recommended replacing the entire electrical wiring harness at over and estimated $15,000. Even if the entire harness is repalaced the extensive contamination may find its way into electrical connectors even after replacement of the harness. The fact that this contamination was so wide spread, and there were absolutly no warnings that indicated the widespread contamination is alarming. I guess the thought is that different electrical components could just stop working. This seems like a serious safety concern. It is impossible to know how long the contamination was spreading through the car since there are no errors or warnings that indicated an issue.
NHTSA complaint #11754037 — an unverified report by a vehicle owner.
The contact owns a 2025 Subaru Outback. The contact stated that the vehicle failed to start while attempting to start it. There were no warning lights illuminated. A tow truck company successfully jump-started the vehicle, and the vehicle was towed to the local dealer. The dealer was unable to duplicate the failure. The contact returned to retrieve the vehicle, and the key fob failed to operate, and the vehicle failed to start. The dealer provided a loaner vehicle. There was no indication that the battery had failed; however, the dealer replaced the battery. The dealer had not yet determined the cause of the failure. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure, and a case was opened. The failure mileage was approximately 10,000.
NHTSA complaint #11753796 — an unverified report by a vehicle owner.
I own a 2010 Subaru Outback. While parked at a college in Medford, Oregon, it suffered a spontaneous electrical fire that originated inside the driver's door. This is the exact failure described in Subaru Safety Recall Campaign WQE-41. The NHTSA website states the recall was completed on this VIN, meaning the recall repair itself has failed and caused a total loss of the vehicle at this time as we are unsure if it’s fixable or even worth fixing. Fire dept did come out and confirm fire was out completely and instructed me not to drive car at all until it could get looked at.
NHTSA complaint #11753313 — an unverified report by a vehicle owner.
The contact owns a 2022 Subaru Outback. The contact stated that while driving at an undisclosed speed and making a left turn, the message "EyeSight Disabling" was displayed. No warning light was illuminated. The vehicle then lost motive power and was unable to restart. The contact called 911, and two bystanders assisted in pushing the vehicle to a Jiffy Lube. The vehicle was towed to the dealer, who determined that the battery had failed and needed to be replaced. The vehicle was not repaired. Upon research, the contact associated the failure with the engine. The manufacturer was made aware of the failure. The failure mileage was approximately 58,000.
NHTSA complaint #11752666 — an unverified report by a vehicle owner.
I parked my 22 Subaru Outback in my enclosed garage about 11:00 AM. I was in and out of the garage at least five times between 11:00 AM and 6:00 PM and in a room next to the garage the rest of the time. At 6:00 PM I went into my backyard. Upon returning inside the house about 7:30 PM I heard the car running in the garage. The car had remotely started sometime between 6:00-7:30.The keys had been hanging up all day and were not touched. My phone had been placed on a shelf and was also untouched between 6:00-7:30. There was no explanation for why the car started in the garage. Fortunately it wasn't while we were asleep. We took the car to the dealer the next day and were told it was impossible for the car to start under the conditions described above and there was nothing wrong with the car. Although we never had issues with the car previously We drove it from that dealer to another dealer down the road and traded the Subaru for another car so we no longer own it. I just wanted to report it in the event this is not an isolated incident.
NHTSA complaint #11752413 — an unverified report by a vehicle owner.
Vehicle Component Affected: ELECTRICAL SYSTEM / FORWARD COLLISION AVOIDANCE / BACK OVER PREVENTION Description of the Safety Defect: The factory infotainment touchscreen in my 2015 Subaru Outback Limited (VIN: [XXX]) has suffered a severe manufacturing defect where the internal chemical gel adhesive has melted, creating large, oily liquid bubbles across the display. This physical degradation causes the screen to suffer from continuous "ghost touches," registering non-stop phantom inputs while the vehicle is in motion. This hardware failure creates three active, severe driving safety hazards: DANGEROUS OPERATOR DISTRACTION: The ghost-touching triggers a loud, high-pitched, non-stop audible dinging sound through the speakers that cannot be muted, severely compromising driver focus on the roadway. INOPERABLE NAVIGATION CONTROL: The system recently registered phantom touches that autonomously programmed a random destination into the factory GPS. The system then overrode all driver controls, preventing me from canceling the navigation instructions or turning off the screen audio while driving. OBSCURED BACKUP CAMERA VISIBILITY: The large, oily chemical delamination bubbles create a severe visual distortion on the screen. In direct or bright sunlight, the backup camera image is completely unreadable and obscured, creating an active striking hazard to pedestrians and vehicles behind me. This manufacturing defect began approximately in Jan 2023 and has gotten progressively worse over time, transitioning from minor cosmetic bubbling to severe, non-stop hardware malfunctions. This component failure is an active driving hazard that completely compromises driver attention and vehicle safety systems. Subaru of America is aware of this chemical breakdown across this generation of head units but is refusing to remedy the safety defect out of warranty. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11751408 — an unverified report by a vehicle owner.