538 of the
12,381 complaints filed about the Subaru Outback
are about the driver-assist systems —
4% of everything owners reported.
The worst model year for it is 2020.
538
Complaints
4%
Share of all complaints
76
Crashes
1
Fires
Driver Assist & Collision Avoidance complaints by model year
The contact owns a 2015 Subaru Outback. The contact stated that while reversing, the rear-view camera was inoperable. The maps and radio were glitching and then seized stuck. The screen was difficult to read. The screen was pixelated due to the brightness outside. The camera was inoperable. The local dealer was contacted and confirmed that there was no recall coverage for the head unit. The dealer referred the contact to the manufacturer for assistance. The vehicle had not been repaired. The manufacturer was notified of the failure and opened a case, but declined any further assistance. The failure mileage was approximately 73,022.
NHTSA complaint #11757943 — an unverified report by a vehicle owner.
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
I'm new to this automotive technology. When I was introduced to the car, one of the "features" indicated was the ability to sense and slow down for curves, if the system sensed the need, when operating under the cruise control option. In testing my different options of my new car, I was using the cruise control on a 65 mph road in TX set to 60 mph. As I entered the curve the car did not slow down. This was a surprise to me. I contacted a Subaru dealer about this. I was told that my trim level did not have this "option". Before I contacted the dealer I did look in the Subaru EyeSight Drivers Assist Technology Owners Manual. On pages 280 and 281 of this manual in the Cruise Control, Pre-curve Speed Control*, ON/OFF. The *note is "if equipped". My car is not equipped. I was not informed or cautioned about this when I went through the delivery process. I did not know I did not have this feature. My complaint is this. If the car is equipped to assist steering when in cruise control, for safety, all models should come standard with the Pre-curve Speed Control. It only takes one instant for a new driver to loose control if expecting this feature to be present. I am an experienced driver. I was able to take corrective action to avoid trouble. But, I did anticipate the car to slow and was startled when it did not.
NHTSA complaint #11757505 — an unverified report by a vehicle owner.
Phantom Braking of Pre-Collision Braking 2023 Subaru Outback Turbo Wednesday, July 29, 2026. 9:30 am, sunny day Driving south on local city street. Brakes slammed on, car stopped, flashing yellow lights on left Combination Meter stating that Pre-Collision Braking was activated. There was no vehicle/obstacle/animal in the road. No parked cars, no cars backing out of a driveway. Road was completely clear. No strange shadows, no cracks in street. Pre-collision braking system hallucinated an obstacle and activated, throwing me forward into steering wheel, and dog in the back seat thrown forward into back of driver’s seat. Restarted car and drove off. Turned off system every time I drove the car until I took it to the dealer 2 days later. Problem was not reproduced by dealer . No messages or warning lights prior to incident. The repair order stated that there was a "sticky" substance on the windshield, but I had just had the car washed. I didn't notice anything on the windshield.
NHTSA complaint #11754558 — an unverified report by a vehicle owner.
Vehicle Component Affected: ELECTRICAL SYSTEM / FORWARD COLLISION AVOIDANCE / BACK OVER PREVENTION Description of the Safety Defect: The factory infotainment touchscreen in my 2015 Subaru Outback Limited (VIN: [XXX]) has suffered a severe manufacturing defect where the internal chemical gel adhesive has melted, creating large, oily liquid bubbles across the display. This physical degradation causes the screen to suffer from continuous "ghost touches," registering non-stop phantom inputs while the vehicle is in motion. This hardware failure creates three active, severe driving safety hazards: DANGEROUS OPERATOR DISTRACTION: The ghost-touching triggers a loud, high-pitched, non-stop audible dinging sound through the speakers that cannot be muted, severely compromising driver focus on the roadway. INOPERABLE NAVIGATION CONTROL: The system recently registered phantom touches that autonomously programmed a random destination into the factory GPS. The system then overrode all driver controls, preventing me from canceling the navigation instructions or turning off the screen audio while driving. OBSCURED BACKUP CAMERA VISIBILITY: The large, oily chemical delamination bubbles create a severe visual distortion on the screen. In direct or bright sunlight, the backup camera image is completely unreadable and obscured, creating an active striking hazard to pedestrians and vehicles behind me. This manufacturing defect began approximately in Jan 2023 and has gotten progressively worse over time, transitioning from minor cosmetic bubbling to severe, non-stop hardware malfunctions. This component failure is an active driving hazard that completely compromises driver attention and vehicle safety systems. Subaru of America is aware of this chemical breakdown across this generation of head units but is refusing to remedy the safety defect out of warranty. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11751408 — an unverified report by a vehicle owner.
Vehicle Component Affected: ELECTRICAL SYSTEM / FORWARD COLLISION AVOIDANCE / BACK OVER PREVENTION Description of the Safety Defect: The factory infotainment touchscreen in my 2015 Subaru Outback Limited (VIN: [XXX]) has suffered a severe manufacturing defect where the internal chemical gel adhesive has melted, creating large, oily liquid bubbles across the display. This physical degradation causes the screen to suffer from continuous "ghost touches," registering non-stop phantom inputs while the vehicle is in motion. This hardware failure creates three active, severe driving safety hazards: DANGEROUS OPERATOR DISTRACTION: The ghost-touching triggers a loud, high-pitched, non-stop audible dinging sound through the speakers that cannot be muted, severely compromising driver focus on the roadway. INOPERABLE NAVIGATION CONTROL: The system recently registered phantom touches that autonomously programmed a random destination into the factory GPS. The system then overrode all driver controls, preventing me from canceling the navigation instructions or turning off the screen audio while driving. OBSCURED BACKUP CAMERA VISIBILITY: The large, oily chemical delamination bubbles create a severe visual distortion on the screen. In direct or bright sunlight, the backup camera image is completely unreadable and obscured, creating an active striking hazard to pedestrians and vehicles behind me. This manufacturing defect began approximately in Jan 2023 and has gotten progressively worse over time, transitioning from minor cosmetic bubbling to severe, non-stop hardware malfunctions. This component failure is an active driving hazard that completely compromises driver attention and vehicle safety systems. Subaru of America is aware of this chemical breakdown across this generation of head units but is refusing to remedy the safety defect out of warranty. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11751408 — an unverified report by a vehicle owner.
While day driving on a clearly marked interstate in slightly hazy weather from fires, the car suddenly, unprompted, steered to the left without any warning or any indicators going off. This caused the car traveling at highway speed to crash into a barrier wall, drive half way up before driver could regain control of the steering and then spun out across 4 lanes of traffic. Driver said cars lane assist was on and it was ping ponging for a moment before it suddenly steered to the left unprompted causing the crash. A witness behind stated they saw the car behave the same as did the two passengers in the car.
NHTSA complaint #11751418 — an unverified report by a vehicle owner.
While day driving on a clearly marked interstate in slightly hazy weather from fires, the car suddenly, unprompted, steered to the left without any warning or any indicators going off. This caused the car traveling at highway speed to crash into a barrier wall, drive half way up before driver could regain control of the steering and then spun out across 4 lanes of traffic. Driver said cars lane assist was on and it was ping ponging for a moment before it suddenly steered to the left unprompted causing the crash. A witness behind stated they saw the car behave the same as did the two passengers in the car.
NHTSA complaint #11751418 — an unverified report by a vehicle owner.
The Advanced Driver Assistance System (EyeSight/Automatic Emergency Braking), the Service Brakes, and the Central Electrical System malfunctioned. The vehicle is currently held at an authorized dealership and is available for inspection.On Monday, June 22, 2026, at approximately 4:47 PM, while traveling at highway speeds on I-295 South under clear weather conditions, the vehicle suffered a catastrophic, unprompted automatic emergency braking event. While my right turn signal was active and I was initiating a lane change to pass a truck, the autonomous braking system engaged with maximum force, pulling the brake pedal completely to the floorboards with zero obstacles present. A consumer mobile telematics application (Life360) officially registered the extreme hard-braking event at 4:47 PM. This unprompted stop caused the vehicle to violently lose traction, fishtail across highway lanes, and nearly roll over in high-speed traffic, placing my life and the safety of surrounding motorists at extreme risk.Symptoms of systemic electrical network instability occurred prior to this failure, including a dashboard GPS clock that precisely jumps four hours ahead in specific geographic location, and a power rear liftgate/hatch that randomly opens only halfway or reverses direction unprompted. Furthermore, this identical bouncing and jumping brake system behavior was first reported to an authorized dealership service center in November 2023 at 14,435 miles while operating on factory-original wheels and tires, but the dealer was unable to duplicate or resolve the issue at that time. The manufacturer's corporate customer advocacy team has been notified and a formal vehicle inspection is scheduled for next week.
NHTSA complaint #11749144 — an unverified report by a vehicle owner.
The Advanced Driver Assistance System (EyeSight/Automatic Emergency Braking), the Service Brakes, and the Central Electrical System malfunctioned. The vehicle is currently held at an authorized dealership and is available for inspection.On Monday, June 22, 2026, at approximately 4:47 PM, while traveling at highway speeds on I-295 South under clear weather conditions, the vehicle suffered a catastrophic, unprompted automatic emergency braking event. While my right turn signal was active and I was initiating a lane change to pass a truck, the autonomous braking system engaged with maximum force, pulling the brake pedal completely to the floorboards with zero obstacles present. A consumer mobile telematics application (Life360) officially registered the extreme hard-braking event at 4:47 PM. This unprompted stop caused the vehicle to violently lose traction, fishtail across highway lanes, and nearly roll over in high-speed traffic, placing my life and the safety of surrounding motorists at extreme risk.Symptoms of systemic electrical network instability occurred prior to this failure, including a dashboard GPS clock that precisely jumps four hours ahead in specific geographic location, and a power rear liftgate/hatch that randomly opens only halfway or reverses direction unprompted. Furthermore, this identical bouncing and jumping brake system behavior was first reported to an authorized dealership service center in November 2023 at 14,435 miles while operating on factory-original wheels and tires, but the dealer was unable to duplicate or resolve the issue at that time. The manufacturer's corporate customer advocacy team has been notified and a formal vehicle inspection is scheduled for next week.
NHTSA complaint #11749144 — an unverified report by a vehicle owner.
I was already parked in a spot in a public parking lot. I tapped the accelerator pedal to move the car a few inches. The vehicle responded by violently accelerating, hitting a vehicle directly in front of me in another parking space. I applied my brake but the car would not stop. The force of the acceleration pushed the car out of the it's spot and it hit a curb and tree appox 30 ft away. In defensive move I turned my wheels to the right and continue to try and brake. This caused my car to hit the car on the right side of me. Property Damage occured. No injuries. Vehicle defect.
NHTSA complaint #11748480 — an unverified report by a vehicle owner.
I was already parked in a spot in a public parking lot. I tapped the accelerator pedal to move the car a few inches. The vehicle responded by violently accelerating, hitting a vehicle directly in front of me in another parking space. I applied my brake but the car would not stop. The force of the acceleration pushed the car out of the it's spot and it hit a curb and tree appox 30 ft away. In defensive move I turned my wheels to the right and continue to try and brake. This caused my car to hit the car on the right side of me. Property Damage occured. No injuries. Vehicle defect.
NHTSA complaint #11748480 — an unverified report by a vehicle owner.
I bought a brand new 2025 subaru outback in April of 2025. At first service (oil change and tire rotation) in Jan 2026, I complained that the vehicle keeps swerving left and right and Subaru of Ann Arbor said they will diagnose the i-Sight vehicle system and correct it. But right after delivery , i realized the steering had to be held at ~5 degrees to the right (off centered) to get the car go straight. I complained and I was made to bring the car in 3 times to Subaru of Ann arbor - only to go without a fix. The car fishtailed, the traction control system malfunctioned in normal roads and highways due to the steering angle error. I was asked my Subaru of Ann Arbor to not come there anymore and take it to a different dealership. I complained to Subaru of America (Customer advocacy) and they asked me to pick a different dealer - Lafontaine Subaru. Even there the technicians argued that the car is good and just did an alignment without fixing the steering angle error issue. The steering angle sensor is tied to the vehicle safety software controls, traction control system and safety systems such as lane keep. I have to keep the steering tilted to keep the vehicle in lanes and I am struggling to keep it safely within lanes since January 2026. Subaru of America has not intervened even after the 6th repair in 3 months as the problem is not fixed. the lives of my family including a [XXX] infant for whom I got the car is being threatened on a daily basis. I keep telling the urgency and grave danger and the last response from the second subaru dealer was this is the maximum we can do. I am feeling threatened as I paid a fortune for a new car and wanted to secure my infant and my family. Our safety has been disregarded despite multiple complaints and repairs in the first year of ownership. Mileage now is 6100 miles total. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11748229 — an unverified report by a vehicle owner.
On 6/22/2026 we were driving on the highway that had no objects in the road and one oncoming car about 200 to 300 yards away when our brakes locked up and a crash indicator popped up on the drivers screen. My wife and I were thrown violently forward into our seat belts it felt like we had been in a crash. I feel that if someone had been following us we would have been hit from behind. We immediately took the car to the dealer to be checked out. The next day they said they found nothing wrong with the car and gave it back. The car did have an update load earlier in the day.
NHTSA complaint #11746765 — an unverified report by a vehicle owner.
Twice in one week I was backing slowly out of my driveway. No cars were in sight and the Subaru slammed on the breaks. The first time tweaked my back as I was looking over my shoulder when it broke so aggresively. I am fine.
NHTSA complaint #11743406 — an unverified report by a vehicle owner.
When driving in the rain, the vehicle flashed a collision warning indicator and applied the brakes as if there was an imminent collision with an object ahead, but the street ahead was completely empty - no vehicles or other objects that would warrant deploying the pre-collision braking system were present. If there were a vehicle behind me at the time, it is likely that their safety would have been put at risk when my vehicle suddenly started braking strongly for no apparent reason. The vehicle has been inspected by a Subaru dealership, who could not identify any issue. The dealer attempted to apply a software update to the EyeSight camera system that controls pre-collision braking, but was unable to apply the update. It is my belief that the camera-based EyeSight system interpreted rain on the windscreen as an obstacle and erroneously deployed pre-collision braking when there was no actual hazard ahead.
NHTSA complaint #11742331 — an unverified report by a vehicle owner.
Report on Accident [XXX] 4TH DISTRICT wHEATON MARYLAND [XXX] [XXX] I was driving west on [XXX] at approximately [XXX]. As I approached the intersection at [XXX] the TRAFIC light cars were stopped . I was in the left hand lane because I was going to turn on to [XXX] . As approached the intersection I applied the brakes the pedal went close to the floor but the car did not slow down. I tried pumping the brake pedal with no effect. No collosion avoidance alert To try and slow the vehicle ran the wheel against the curb of the median which slowed the car down a little . I pressed the parking brake button with no effect. The collision avoidance system did not engage. I clipped the rear of the Toyota Corolla as I jumped the curb to avoid cars using the friction against the curb and move further left when oncoming cars were clear and was able to stop the car. (The car may have stopped because the front control arm bent which made the car drag. ) I am unsure whether the master cylinder failure or ABS overrode braking, but the car would not stop. I do not know if the black box captured the data as the there was no airbag deployment. The collision avoidance system did not engage to slow the car any time. I did not see any lights light on the dashboard did not check specifically as I was busy avoiding a collision other cars . Basically, pedal went down not all the way to the floor but car was not slowing down. I checked the master cylinder reservoir, and it still had fluid. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11742069 — an unverified report by a vehicle owner.
Report on Accident [XXX] 4TH DISTRICT wHEATON MARYLAND [XXX] [XXX] I was driving west on [XXX] at approximately [XXX]. As I approached the intersection at [XXX] the TRAFIC light cars were stopped . I was in the left hand lane because I was going to turn on to [XXX] . As approached the intersection I applied the brakes the pedal went close to the floor but the car did not slow down. I tried pumping the brake pedal with no effect. No collosion avoidance alert To try and slow the vehicle ran the wheel against the curb of the median which slowed the car down a little . I pressed the parking brake button with no effect. The collision avoidance system did not engage. I clipped the rear of the Toyota Corolla as I jumped the curb to avoid cars using the friction against the curb and move further left when oncoming cars were clear and was able to stop the car. (The car may have stopped because the front control arm bent which made the car drag. ) I am unsure whether the master cylinder failure or ABS overrode braking, but the car would not stop. I do not know if the black box captured the data as the there was no airbag deployment. The collision avoidance system did not engage to slow the car any time. I did not see any lights light on the dashboard did not check specifically as I was busy avoiding a collision other cars . Basically, pedal went down not all the way to the floor but car was not slowing down. I checked the master cylinder reservoir, and it still had fluid. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11742069 — an unverified report by a vehicle owner.
Our Subaru backup camera screen is suffering from a factory defect delamination issue which has caused the screen to become hazy and difficult to see. In daylight, the screen is often completely obscured by the defect. Subaru issued a warranty extension from 2020 to 2023 due to class action litigation regarding this issue, but we were never made aware of the extension. Subaru has refused to repair this factory safety defect simply claiming it is out of warranty.
NHTSA complaint #11732839 — an unverified report by a vehicle owner.
The infotainment head unit in my 2018 Subaru Outback has experienced internal adhesive delamination, resulting in frequent "ghost touches" and unpredictable system malfunctions that pose a severe safety hazard. Most critically, the backup camera display intermittently disappears or freezes while the vehicle is in reverse, causing a total loss of rear visibility during low-speed maneuvering. While the vehicle is in motion, the unit executes unauthorized commands without driver input, including making random outgoing phone calls to my contacts, switching screens away from the GPS navigation during active routing, and cycling through radio stations and apps at high volumes. These uncommanded actions create extreme driver distraction and a loss of access to essential vehicle safety interfaces. The failure is persistent and prevents the reliable use of mandated safety equipment and navigation.
NHTSA complaint #11731085 — an unverified report by a vehicle owner.