25 of the
10,828 complaints filed about the Toyota Sienna
are about the child seat —
0% of everything owners reported.
The worst model year for it is 2015.
The Harness Adjuster Strap (item 5 in attached snip from user manual) loosens while in use. This item was manufactured post-recall 24C002000, using Nuna's new design described here: [XXX] This design change did not prevent the functionality of the strap to fail. There was zero to minimal debris (no food, drink, or water) in the mechanism causing it to fail. The Harness Release button (item 4 in snip from user manual) actuates freely. The adjuster strap, and subsequently the entire harness strap, moves freely, while the carseat is loaded or unloaded. I have a video available showing that the strop in the seat freely moving. We discovered the product failure while loading the child in the carseat and testing it's security by pulling on chest straps. Nuna's response was lackluster and unprofessional. Here is the sequence of events: We immediately reported the issue the first business day available, May 27th, and Nuna responded 24hrs later, informing us they would again respond in 1-2 business days to send us a form and shipping label to send back the defective product. We responded the same day asking them to expedite the process and send us a new product immediately as we had no backup for a carseat and my wife could not leave the home. A little over 48 hrs later they denied our request, and sent us the shipping and RMA form. We are now a full business week past the initial request and now are returning the carseat, with no assurance of when the replacement will be delivered. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11664341 — an unverified report by a vehicle owner.
I bought this carseat in March and began using it August 2nd for my infant who was born July 31st. The straps have slowly become an issue. We try so hard to tighten the straps but to no avail. This puts my child at risk if we were to get in accident as he is not secure and the straps are still loose. I did reach out to graco who informed me I had to do a warranty claim. I am not sure yet if thet plan to do anything in regaurds to this issue.
NHTSA complaint #11557037 — an unverified report by a vehicle owner.
The contact owns a Baby Trend car seat, Model Number: CS661232H-SB-00137, Manufactured Date: 07/05/2021, installed in a 2018 Toyota Sienna. The contact stated that the buckle handle on the left was hard to operate. The contact also stated that the harness connection was defective. The manufacturer was notified of the failure and informed the contact to send the car seat back; however, the contact stated she needed a temporary replacement car seat. The car seat was not repaired nor replaced.
NHTSA complaint #11465804 — an unverified report by a vehicle owner.
BRITAX PINNACLE CLICKTIGHT, INSTALLED FOLLOWING INSTALLATION INSTRUCTIONS IN BOOSTER MODEL IN 2015 TOYOTA SIENNA MIDDLE-ROW, SEATBELT DOES NOT RETRACT, LEAVING CHILD SUSCEPTIBLE TO SEVERE INJURY IN CASE OF CRASH. I CONTACTED BRITAX VIA WEB FORM AND CALLED BRITAX. BRITAX ACKNOWLEDGED IN THEIR EMAIL RESPONSE THAT FAILURE OF SEATBELT TO RETRACT SOMETIMES CANNOT BE REMEDIED, AND ON THE PHONE THE BRITAX CALL CENTER REPRESENTATIVE ACKNOWLEDGED FAILURE OF SEATBELT TO RETRACT IN BOOSTER MODE OCCURRED ALSO ON THE BRITAX PINNACLE PRODUCT THE CALL CENTER REPRESENTATIVE WAS TESTING ON DURING OUR CALL. THIS PRODUCT IS UNSAFE FOR USE IN BOOSTER MODE AND SHOULD BE RECALLED. MODEL NUMBER: ENLZ15Q SERIAL NUMBER: ENLZ15Q004184 BATCH NUMBER: JOB0014514 DATE OF MANUFACTURE: 7/1/2015 *BF
NHTSA complaint #11062797 — an unverified report by a vehicle owner.
BRITAX CAR SEAT. ADVOCATE 70-G3. MANUFACTURER 01/2013.COMPLAINING OF TOP LATCH COMPONENT! WE HAVE OWNED THIS CAR SEAT FOR 3 YEARS AND NEVER HAD AN ACCIDENTWITH IT UNTILNOW. WE WERE SITTING AT A RED LIGHT AND GOT REAR ENDED BY A BIG PICK UP TRUCK SMASHING OUR TRUNK IN AND LIFTING OUR BACK END OFF THE GROUND. OUR ONE YEAR OLD WHO WAS IN THIS CAR SEAT WAS REAR FACING AND LATCHED IN CORRECTLY WEARING A LIGHT FLEECE (NO PUFFY JACKET.. WE ARE VERY CAREFUL TO FOLLOW EVERY CAR SEAT RULE). DURING THE ACCIDENT HER TOP LATCH CAME UNDONE! THE ADULT SITTING NEXT TO HER WITNESSED THE TOP HALF OF HER BODY FLY FORWARD HITTING THE SEAT SHE WAS FACING! SHE VOMITED SHORTLY AFTER AND WAS SAID TO HAVE A CONCUSSION! WE ARE REPORTING HERE AND COMPLAINING TO BRITAX! WE ARE NEVER BUYING THAT BRAND AGAIN AND WE HOPE THEY CAN FIX THIS FOR ANY OTHER CHILDREN WITH THIS CAR SEAT THAT FAILS TO DO ITS JOB!WE BOUGHTA GRACO REAR FACING CAR SEAT TO REPLACE THIS HORRIBLE ONE.WE STILL HAVE THE CAR SEATAT OUR HOUSE(WE ARE NOT USING IT)AND SENDING A VIDEO TO BRITAX OF HOW EASILY THE CLIP COMES UNDONE AFTER CLICKED IN! WE ARE NOT HAPPY AND UPSET THAT OUR DAUGHTER GOT INJURED!
NHTSA complaint #10937483 — an unverified report by a vehicle owner.
BRITAX CAR SEAT. ADVOCATE 70-G3. MANUFACTURER 01/2013.COMPLAINING OF TOP LATCH COMPONENT! WE HAVE OWNED THIS CAR SEAT FOR 3 YEARS AND NEVER HAD AN ACCIDENTWITH IT UNTILNOW. WE WERE SITTING AT A RED LIGHT AND GOT REAR ENDED BY A BIG PICK UP TRUCK SMASHING OUR TRUNK IN AND LIFTING OUR BACK END OFF THE GROUND. OUR ONE YEAR OLD WHO WAS IN THIS CAR SEAT WAS REAR FACING AND LATCHED IN CORRECTLY WEARING A LIGHT FLEECE (NO PUFFY JACKET.. WE ARE VERY CAREFUL TO FOLLOW EVERY CAR SEAT RULE). DURING THE ACCIDENT HER TOP LATCH CAME UNDONE! THE ADULT SITTING NEXT TO HER WITNESSED THE TOP HALF OF HER BODY FLY FORWARD HITTING THE SEAT SHE WAS FACING! SHE VOMITED SHORTLY AFTER AND WAS SAID TO HAVE A CONCUSSION! WE ARE REPORTING HERE AND COMPLAINING TO BRITAX! WE ARE NEVER BUYING THAT BRAND AGAIN AND WE HOPE THEY CAN FIX THIS FOR ANY OTHER CHILDREN WITH THIS CAR SEAT THAT FAILS TO DO ITS JOB!WE BOUGHTA GRACO REAR FACING CAR SEAT TO REPLACE THIS HORRIBLE ONE.WE STILL HAVE THE CAR SEATAT OUR HOUSE(WE ARE NOT USING IT)AND SENDING A VIDEO TO BRITAX OF HOW EASILY THE CLIP COMES UNDONE AFTER CLICKED IN! WE ARE NOT HAPPY AND UPSET THAT OUR DAUGHTER GOT INJURED!
NHTSA complaint #10937484 — an unverified report by a vehicle owner.
THE E-Z-ON ADJUSTABLE VESTS ARE DESIGNED TO BE TETHERED TO THE VEHICLE LATCH SYSTEM AND THE TETHER ATTACHES TO THE VEST RIGHT NEXT TO THE HEAD OF THE CHILD WEARING IT. THERE IS NO WAY AROUND HAVING THE TETHER POSITIONED NEXT TO THE HEAD OF THE CHILD AND IT IS TETHERED WITH A THICK, HARD, HEAVY PIECE OF METAL. WE HAVE ATTEMPTED TO COVER THE HARD METAL WITH THICK FABRIC AND THE HARD METAL IS STILL QUITE CAPABLE OF INJURING THE CHILD WEARING THIS SAFETY SEAT, EVEN WITH PADDING. I AM AMAZED IT IS STILL ON THE MARKET WITH THE CURRENT DESIGN. WE ARE UNABLE TO USE THIS SYSTEM AND WOULD ADVISE OTHERS NOT TO EITHER FOR FEAR OF SIGNIFICANT HEAD TRAUMA FROM THE CHILD SAFETY HARNESS ITSELF. SOME OF THE INFORMATION BELOW IS NOT COMPLETED BECAUSE THIS SAFETY SEAT WAS NOT LISTED IN YOUR DIRECTORY AND BECAUSE THE EXACT PROBLEM IS NOT LISTED ADEQUATELY, EITHER. I CONSIDER THIS SEAT TO BE HIGH RISK FOR ANY CHILD OCCUPANT BECAUSE OF THE VERY OBVIOUSLY LIKELIHOOD OF HEAD TRAUMA! PLEASE LOOK AT THEIR WEBSITE AND HOW THE HARNESS SAFETY SEAT IS SET UP IN THE VEHICLE. IT IS DANGEROUS. I WOULD BE HAPPY TO PROVIDE IMAGES AS WELL OF MY CHILD SITTING WITHIN THE HARNESS. WE WERE NOT ABLE TO USE THIS DEVICE AT ALL DUE TO THIS SAFETY RISK. (RELATED VEHICLE INFORMATION: MODEL YEAR=2008, MAKE=TOYOTA, MODEL=SIENNA).
NHTSA complaint #10536436 — an unverified report by a vehicle owner.
I HAVE A RADIAN XTSL CAR SEAT THAT WILL NOT STAY TIGHTLY INSTALLED IN MY 2008 TOYOTA SIENNA WHEN INSTALLED WITH LATCH IN EITHER THE FF OR RF POSITION. I INSTALL IT CORRECTLY, BUT DUE TO THE ANGLE THE LOOSENING MECEHANISM HITS THE SEAT IT CONTINUALLY BECOMES LOOSE. I NOTICED THIS WHEN I PULLED ON THE STRAP TO TIGHTEN THE HARNESS AND THE ENTIRE SEAT LIFTED OFF MY VEHICLE SEAT. (RELATED VEHICLE INFORMATION: MODEL YEAR=2008, MAKE=TOYOTA, MODEL=SIENNA)
NHTSA complaint #10390161 — an unverified report by a vehicle owner.
SUNSHINE RADIAN KIDS XTSL MODEL NO. 19500 CAR SEAT SERIAL NO. 111004527 LATCH SYSTEM DOES NOT REMAIN TIGHT WHEN INSTALLED IN VEHICLE LOOSENS EVERY TIME. . NO CRASH - HAVE STOPPED USING SEAT UNTIL ISSUE CAN BE RESOLVED. (RELATED VEHICLE INFORMATION: MODEL YEAR=2004, MAKE=TOYOTA, MODEL=SIENNA XLE).
NHTSA complaint #10389817 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2006 TOYOTA SIENNA WITH A 2010 GRACO BOOSTER SEAT, MODEL NUMBER PD144968A. THE CONTACT STATED THAT THE SEAT BELT WOULD NOT HOLD THE CHILD IN PLACE WHILE IN THE BOOSTER. THE CHILD HAD THE ABILITY TO MOVE FREELY IN THE SEAT FROM ONE SIDE TO ANOTHER AND WAS ALSO ABLE TO UNCLIP THE SEAT BELT. THE BOOSTER SEAT MANUFACTURER WAS CONTACTED AND ASKED IF THERE WAS A CLIP THAT COULD BE INSTALLED FOR THE VEHICLE SEAT BELT TO HAVE A TIGHTER FIT. THE MANUFACTURER OF THE VEHICLE ADVISED THAT THEY DID NOT HAVE A CLIP OR ANY SUGGESTIONS TO REMEDY THE SITUATION. THE FAILURE AND CURRENT MILEAGE WAS UNKNOWN. UPDATED 3/14/11 *CN UPDATED 04/22/11
NHTSA complaint #10380105 — an unverified report by a vehicle owner.
WE BOUGHT A SUNSHINE KIDS RADIAN XTSL CAR SEAT IN JULY 2010. WE INSTALLED IT USING A SEAT BELT IN OUR 2010 TOYOTA SIENNA. THE SEAT SEEMED FINE UNTIL WE TRIED INSTALLING IT WITH LATCH THIS PAST MONTH. THE SEAT KEPT COMING LOOSE. IT WOULD HAVE LESS THAN 1" MOVEMENT AT THE BELT PATH WHEN WE BEGAN OUR TRIP AND BY THE TIME WE GOT HOME, WOULD BE MUCH MORE THAN 1", PROBABLY A COUPLE INCHES. WE THOUGHT PERHAPS IT WAS OUR SON KICKING THE LATCH TIGHTENER, BUT THIS PAST WEEKEND, WE HAD TO USE LATCH WITH IT FOR OUR YOUNGEST CHILD. SHE CANNOT REACH THE LATCH TIGHTENER AT ALL AND THE SEAT KEPT COMING LOOSE AGAIN. THE SEAT MODEL IS 19556 AND WASN'T LISTED IN THE OPTIONS WHEN FILING THIS COMPLAINT. SERIAL NUMBER IS [XXX]. (RELATED VEHICLE INFORMATION: MODEL YEAR=2010, MAKE=TOYOTA , MODEL=SIENNA).
NHTSA complaint #10371167 — an unverified report by a vehicle owner.
I OWN TWO SUNSHINE KIDS SUPERLATCH RADIANS (65SL) [MODEL: US16500, DOM 12/09, SERIAL # 12090124403603]. I HAVE INSTALLED THEM BOTH REAR FACING AND FORWARD FACING IN MY 2007 TOYOTA SIENNA WITH LATCH. INITIALLY, THE INSTALLS APPEAR TO BE TIGHT AND NOT MOVE MORE THAN 1 INCH IN ANY DIRECTION. THE LATCH STRAP ON BOTH CAR SEATS "SELF" LOOSEN WHILE THE CHILD RIDES IN THE SEAT. I AM ABLE TO REPLICATE THE ISSUE WITH EVERY USE REGARDLESS IF SEAT IS REAR FACING OR FORWARD FACING. I HAVE CONTACTED SUNSHINE KIDS TO REPORT THE PROBLEM AND WAS NOT GIVEN A SOLUTION TO MY COMPLAINT. I AM CURRENTLY CERTIFIED AS A CHILD PASSENGER SAFETY TECHNICIAN. MY FEAR IS, THE SEAT APPEARS TO BE CORRECTLY INSTALLED AND COMPATIBLE WITH THE VEHICLE BUT THEN IT BECOMES COMPROMISED DURING/AFTER USE. ISSUE: ADJUSTMENT BUCKLE ON THE LATCH STRAP LOOSENS OVER TIME.
NHTSA complaint #10363034 — an unverified report by a vehicle owner.
TOYOTA SIENNA 2011 TOP TETHER ANCHOR BRACKET ON THE DRIVER SIDE 2ND ROW CAPTAIN CHAIR IS TOO LOW FOR A TOP TETHER STRAP TO HOOK ON. THE DESIGN OF THE 2ND ROW SEATS RESULTS IN A LOWER ANCHOR BRACKET ON THE DRIVER SIDE 2ND ROW SEAT AS OPPOSED TO THE PASSENGER SIDE 2ND ROW. COULD RESULT IN PARENTS DISREGARDING WARNINGS AGAINST NOT USING A TOP TETHER IF THE CAR SEAT IS EQUIPPED WITH ONE AND CREATING AN UNSAFE CONDITION FOR THE CHILD. VAN WAS PURCHASED ON 5/31; ISSUE FOUND THE NEXT DAY AND REPORTED TO TOYOTA CORPORATION ON 6/2/2010. TOLD THAT NO ACTION WOULD BE TAKEN BASED ON MY CALL AS IT WAS THE FIRST REPORT OF THE PROBLEM.
NHTSA complaint #10347836 — an unverified report by a vehicle owner.
TL*THE CONTACT OWNS A 2006 TOYOTA SIENNA AND A DOREL SAFETY 1ST ALPHA OMEGA ALL-IN-ONE CHILD SEAT, MODEL 22-152-BVL (NA). THE SEAT WAS MANUFACTURED ON FEBRUARY 23, 2007. WHEN THE CONTACT ATTEMPTED TO INSERT HER SAFETY SEAT INTO THE VEHICLE USING THE LATCH SYSTEM, THE SEAT WOULD NOT ATTACH PROPERLY. UPON FURTHER INSPECTION, SHE NOTICED THAT THE LOWER ANCHORS HAD A BENT HOOK, WHICH PREVENTED PROPER ATTACHMENT. THE CHILD IS 27 MONTHS AND WEIGHS 31.8 LBS. THE MANUFACTURER STATED THAT THE COMPONENT WAS MADE OUT OF ALUMINUM AND SUBJECT TO SPONTANEOUS FAILURE. THE CONTACT STILL HAS POSSESSION OF THE SEAT. THE PURCHASE DATE WAS UNKNOWN. UPDATED 03-09-09 *BF UPDATED 03/13/09.
NHTSA complaint #10255345 — an unverified report by a vehicle owner.
WHILE LOOSENING THE 5-POINT HARNESS STRAPS ON OUR BRITAX FRONTIER CHILD RESTRAINT (A FORWARD FACING, HARNESSED COMBINATION SEAT), THE SHOULDER STRAP FOR THE CHILD'S LEFT SHOULDER CAME OFF THE HARNESS SPLITTER PLATE WHEN THE LEFT SIDE WAS TUGGED TO LOOSEN THE STRAPS. THIS WAS WHILE THE CHILD RESTRAINT WAS INSTALLED WITH THE VEHICLE SEATBELT USING THE LONG BELT PATH INSTALLATION METHOD IN OUR 2005 TOYOTA SIENNA AFTER APPROX. 3 MONTHS OF REGULAR USE. I WAS UNABLE TO REPLICATE THE PROBLEM UPON UNINSTALLING THE CHILD RESTRAINT, BUT I AM AWARE OF OTHER FRONTIER OWNERS WHO HAVE HAD THE SAME ISSUE WHEN LOOSENING THE STRAPS AND WHO HAVE BEEN ABLE TO REPLICATE IT WHILE INSTALLED IN THEIR VEHICLES OR UNINSTALLED. THIS POSES A RISK TO A CHILD SHOULD THIS OCCUR DURING A CRASH SCENARIO AND WARRANTS CORRECTIVE ACTION TO PREVENT INJURY OR WORSE. I HAVE REPORTED THE ISSUE TO BRITAX'S CUSTOMER SERVICE, AND THE CUSTOMER SERVICE REP. NOTED OUR SEAT'S MODEL, BATCH NUMBER, DATE OF MANUFACTURE, AND OUR CONTACT INFO. ON SEPT. 5, 2008. I FELT IT WAS APPROPRIATE TO ALSO BRING THE ISSUE TO NHTSA'S ATTENTION AS WELL IN THE EVENT THAT THE ISSUE IS RECALL-WORTHY.
NHTSA complaint #10241760 — an unverified report by a vehicle owner.
I PURCHASED THE SEAT AND RECEIVED IT MID-APRIL. I INSTALLED IT USING THE LATCH INTO OUR VAN FOR ABOUT 2 WKS AND THEN IT GOT MOVED TO OUR CAR AND WAS INSTALLED BY THE SEATBELT. WE THEN MOVED IT BACK TO THE VAN INSTALLING IT WITH LATCH FOR A LONG TRIP AND THE LATCH WAS STUCK OPEN SO WE HAD TO INSTALL IT USING THE SEATBELT. (RELATED VEHICLE INFORMATION: MODEL YEAR=2001, MAKE=TOYOTA, MODEL=SIENNA).
NHTSA complaint #10237620 — an unverified report by a vehicle owner.
INSTALLATION ISSUES REGARDING EVENFLO GENERATIONS COMBINATION SEAT, MODEL 3522607 L1, MANUFACTURED IN MARCH 5, 2008. 1) LATCH ASSEMBLY IS ATTACHED TO THE BOOSTER SEAT WITH A PLASTIC PEG AND A STRAP WHICH IS SEW ONTO THE LATCH BELT. THIS ASSEMBLY PREVENTS THE LATCH BELT FROM BEING FULLY TIGHTENED ON ONE SIDE AND IN TURN PREVENTS THE SEAT FROM BEING PROPERLY INSTALLED. 2) LATCH BUCKLE SIZE PREVENTS LATCH BELT FROM BEING TIGHTENED AND LEADS TO BINDING OF THE LATCH BELT AS IT IS TIGHTENED. THIS PREVENTS FULL SECURING OF THE SEAT. (RELATED VEHICLE INFORMATION: MODEL YEAR=2005, MAKE=TOYOTA, MODEL=SIENNA).
NHTSA complaint #10223556 — an unverified report by a vehicle owner.
DT*: THE CONTACT STATED THE HARNESS RELEASE BUTTON IS ACCESSIBLE TO THE CHILD. WHEN THE BUTTON IS PRESSED, THE STRAPS RELEASE AND THE CHILD BECOMES UNSECURED. THE MANUFACTURER INDICATED THEY HAD RECEIVED SIMILAR COMPLAINTS, BUT THERE WAS CURRENTLY NO RECALL OR REMEDY AVAILABLE. THE CHILD SEAT IS A BRITAX MARATHON, THE MODEL NUMBER AND DATE OF MANUFACTURER WERE UNKNOWN BY THE CONTACT.
NHTSA complaint #10152785 — an unverified report by a vehicle owner.
MID-ROW PASSENGER SIDE SEAT BELT GUIDE/COVER BROKEN JAMMING THE SEAT BELT PREVENTING IT TO RETRACT. FAILURE REPEATED THREE TO FOUR TIMES AFTER EACH SEPARATE REPAIRS. I'M CONCERN FOR MY 7-YEAR OLD DAUGHTER WHO MAY NOT BE PROPERLY RESTRAINTED AFTER SHE LEANS FORWARD AND THE SEAT BELT DOES NOT RETRACT.
NHTSA complaint #10090608 — an unverified report by a vehicle owner.